Mercure Hotel Amersfoort Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 768 reviews

Mercure Hotel Amersfoort Centre - Image 1
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Description

Hotel extras

  • Free WI-FI in the hotel

  • Next to Amersfoort station

  • Parking garage underneath the hotel

  • 8 meeting rooms with daylight and all amenities

Our accommodation(s)

Hotel location

Mercure Hotel Amersfoort Centre

De Nieuwe Poort 20
3812 PA AMERSFOORT
Netherlands

GPS:52.159283, 5.378778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Clockwise

The restaurant offers a great choice of international dishes ranging from French and Italian to Asian and American cuisine. All dishes are prepared in the restaurant by professional cooks, and live cooking takes place at all meal times.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  768 reviews

TripAdvisor Rating  4.1/5  1,044 reviews

Customer review rating 4.0/5

Edward S. Business - Confirmed reviews ALL

I uad a good stay. However the internet connection was not stable. I had my online meetings in the room and always get interrupted by the connection stability.

Beste Edward S., Bedankt voor het delen van je feedback! We zijn blij te horen dat je een goede stay hebt gehad. We begrijpen dat een stabiele internetverbinding cruciaal is, vooral voor online vergaderingen. Het spijt ons dat de verbinding tijdens je verblijf niet naar behoren werkte en dat dit je vergaderingen heeft verstoord. We nemen je opmerking serieus en zullen de internetverbinding in de kamer verder onderzoeken en indien nodig verbeteren om ervoor te zorgen dat toekomstige gasten geen problemen ondervinden. We hopen je in de toekomst weer te mogen verwelkomen en dat je dan een nog aangenamere ervaring hebt. Met vriendelijke groet, Andre

Customer review rating 3.5/5

Chiara A. Business - Confirmed reviews ALL

When I arrived in the room, the window was open and it was very cold. Restaurant should offer more european dishes rather than being focused on asian cuisine.

Dear Chiara A., Thank you for sharing your feedback. I apologize for the discomfort caused by the cold room upon your arrival. Regarding the restaurant's menu, we appreciate your suggestion and will consider diversifying our offerings to better cater to our guests' preferences. Best regards, Andre Mercure Hotel Amersfoort Centre

Customer review rating 4.5/5

Reander D. Business - Confirmed reviews ALL

Warm welcome by Ilayda, upgraded to my favourite room, she knew what drink I like and payment went smoothly. However, The online reviews regarding cleanliness is not that far off. I will leave my experience on that in the cleanliness section.

Dear Reander D., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed the warm welcome and your room upgrade. However, we take cleanliness very seriously and appreciate your comments, as they help us improve our services. Goodbye, Mercure Hotel Amersfoort Centre

Customer review rating 3.0/5

Mike J. Families - Confirmed reviews ALL

not very competent staff at the front desk

Dear Mike J., Thank you for sharing your feedback regarding your experience at our front desk. We sincerely apologize for any inconvenience you faced and appreciate your insights, which are valuable for our ongoing staff training and improvement efforts. Goodbye, Mercure Hotel Amersfoort Centre

Customer review rating 4.0/5

Reander D. Business - Confirmed reviews ALL

Stay was ok Lovely greetings by Jalla and Ilayda, always there to make you feel at home. They recognise you as a member, know what room you like "cough (1001) cough", make sure everything is ready for a good stay and even a room upgrade from time to time. Unfortunately housekeeping is slacking almost every single stay. There was thrash in the bin from previous guests, kettle wasn't clean as there was still water in it, the bathroom wasn't done properly either and the sink is missing a plug. If it wasn't for those issues, it would've been a 10

Dear Reander D., Thank you for sharing your experience with us. We are pleased to hear that our team members, Jalla and Ilayda, contributed positively to your stay by making you feel welcome and recognized. However, we regret to learn about the shortcomings you encountered with housekeeping. Cleanliness is a priority for us, and we appreciate your feedback regarding the bin, kettle, and bathroom amenities. Your comments will be valuable in reviewing our processes and ensuring a higher standard of service moving forward. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Mercure Hotel Amersfoort Centre

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Other web-users rate our hotel

  • 1,009 reviews 8.7/10 Location
  • 1,532 reviews 7.1/10 Room
  • 897 reviews 7/10 Service
  • 18 reviews 7.1/10 WiFi
  • 750 reviews 8/10 Breakfast
  • 531 reviews 5.7/10 Cleanliness
  • 230 reviews 4/10 Amenities
  • 143 reviews 4.7/10 Food

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