Hotel Royal St. Georges Interlaken - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,229 reviews

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Hotel Royal St. Georges Interlaken - MGallery Collection - Image 1
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Hotel Royal St. Georges Interlaken - MGallery Collection - Image 4
Hoeheweg 139, 3800 INTERLAKEN, Switzerland

Description

Hotel extras

  • Air conditioning in all rooms

  • Brasserie St. Georges with terrace

  • Family rooms

  • Ideal location in downtown

  • Historic hotel with a romantic atmosphere

Our accommodation(s)

Book this hotel
Room 1

Single Bed

Historic, customized rooms in Baroque style with A/C, no balcony

Photo out of - Historic, customized rooms in Baroque style with A/C, no balcony

Classic Einzelzimmer mit Einzelbett, klimatisiert ohne Balkon, mit Dusche oder Wanne. Minibar, Safe, Flatscreen TV, Telefon, Wasserkocher, Gratis-Wlan. Zimmer sind individuell und können von den Bildern abweichen

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Corner Room

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View or Courtyard View
  • Most of the accommodation: Corner Room
See availabilities

Room

Historic, customized rooms in Baroque style with A/C and balcony

Photo out of - Historic, customized rooms in Baroque style with A/C and balcony

Royal superior room with twin or double bed (25-28 m²), balcony, mountain view, shower or tub. Minibar, safe, flat-screen TV, phone, Nespresso, free WIFI. Rooms are customized and may differ from images.

  • Views:

    City View or Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room

Modern, air-conditioned rooms, without balcony

Photo out of - Modern, air-conditioned rooms, without balcony

Premium room with twin or double bed in a modern design and with air conditioning (25-27 m²) without balcony, with shower. Minibar, safe, flat-screen TV, phone, Nespresso machine, free WIFI.

  • Views:

    City View or Hills view or Mountain view

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room

Modern, air-conditioned rooms, with balcony

Photo out of - Modern, air-conditioned rooms, with balcony

Executive room with twin or double bed in a modern design and with air conditioning (25-27 m²) with balcony, shower. Minibar, safe, flat-screen TV, phone, Nespresso machine, free WIFI.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Illy coffee machineAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Historic furnished and air-conditioned Royal Suite partly in Baroque style with balcony

Photo out of - Historic furnished and air-conditioned Royal Suite partly in Baroque style with balcony

Royal Suite with double bed (538 sq. ft.), air-conditioned, partly with balcony, mountain view, shower and bathtub. Mini-bar, safe, flatscreen TV, phone, Nespresso, free WIFI. Customized rooms may vary from the pictures

  • Views:

    City View or Mountain view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Air-conditioned family studio, 1 large bed, living area with kitchen

Photo out of - Air-conditioned family studio, 1 large bed, living area with kitchen

215 sq. ft., air-conditioned family studio for up to 2 people, kitchen with fridge, dishwasher, hob and Nespresso machine, separate WC, shower, room not accessible by lift.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Royal St. Georges Interlaken - MGallery Collection

Hoeheweg 139
3800 INTERLAKEN
Switzerland

GPS:46.688656, 7.862805

Telephone
Fax +41 33 823 30 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 98 rooms
  • One room for people with reduced mobility
  • 98 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request
  • On site
  • Outdoor parking
  • Private
  • 46 parking spaces
  • Parking opened 24/7

  • Parking pricing: 30 CHF 30 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Security

  • Sprinkler
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

BRASSERIE ST. GEORGES

Photo out of - BRASSERIE ST. GEORGES

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

Chef name
Adrien Lecuru
Capacity
80
3800 Interlaken, Switzerland
Telephone +41 33 822 75 75
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

Great days always start with a good breakfast featuring tasty treats and healthy options!

Pamper yourself with our Finnish and bio sauna as well as our steam bath

For weddings, civil unions, birthdays or reunions of family or friends, the hotels in the MGallery collection offer guests a unique experience, in a remarkable setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,229 reviews

Customer review rating 5.0/5

Janice L. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Conor M. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Abdulhadi R. A. A. A. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Leonard M. Solo - Confirmed reviews ALL

Dear Mr. M., Thank you very much for taking the time to share your feedback and for awarding us an excellent rating. We are delighted to know that you enjoyed our excellent location, the character of the hotel, and the quality of our breakfast and service. We are especially grateful for your kind recognition, and I am pleased to know that he contributed positively to your stay. We appreciate your honest comments regarding value for money. We understand that the overall cost of a stay is an important consideration, and your feedback is valuable to us. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you again to Hotel Royal St. Georges Interlaken – MGallery Collection. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Kim E. K. Solo - Confirmed reviews ALL

Dear Ms. K., Thank you very much for taking the time to share your feedback and for awarding us an excellent rating. We are delighted to know that you enjoyed our convenient location and found your stay comfortable. Your kind recognition of our team is particularly appreciated, and we are pleased that their service contributed positively to your experience. Thank you also for your loyalty as an ALL Silver member and for your excellent recommendation. It was a pleasure to welcome you, and we truly hope to have the opportunity to welcome you back to Hotel Royal St. Georges Interlaken – MGallery Collection. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 1.5/5

Conor M. Couples - Confirmed reviews ALL

room was a bit dirty, staff was rude or oblivious

Customer review rating 4.5/5

Abdulhadi R. A. A. A. Couples - Confirmed reviews ALL

It’s good experience to me with you

Customer review rating 4.0/5

Leonard M. Solo - Confirmed reviews ALL

Overall pleasant stay. Excellent location. Breakfast was very good. A bit overpriced but so is all of Switzerland. Good service and hotel character but given the pice, I feel it's overvalued

Dear Mr. M., Thank you very much for taking the time to share your feedback and for awarding us an excellent rating. We are delighted to know that you enjoyed our excellent location, the character of the hotel, and the quality of our breakfast and service. We are especially grateful for your kind recognition, and I am pleased to know that he contributed positively to your stay. We appreciate your honest comments regarding value for money. We understand that the overall cost of a stay is an important consideration, and your feedback is valuable to us. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you again to Hotel Royal St. Georges Interlaken – MGallery Collection. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Kim E. K. Solo - Confirmed reviews ALL

Good location, wonderful staff & comfortable stay.

Dear Ms. K., Thank you very much for taking the time to share your feedback and for awarding us an excellent rating. We are delighted to know that you enjoyed our convenient location and found your stay comfortable. Your kind recognition of our team is particularly appreciated, and we are pleased that their service contributed positively to your experience. Thank you also for your loyalty as an ALL Silver member and for your excellent recommendation. It was a pleasure to welcome you, and we truly hope to have the opportunity to welcome you back to Hotel Royal St. Georges Interlaken – MGallery Collection. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Gilberto M. C. Families - Confirmed reviews ALL

Perfect location, great service and we loved the decor of the hotel

Dear Mr. M. C., Thank you very much for your wonderful 100/100 rating and for your kind feedback. We are delighted that you enjoyed our beautiful location, the service and, in particular, the distinctive character and decor of our hotel. Your perfect assessment across your stay is a wonderful recognition of the experience we strive to create for our guests. It was a pleasure to welcome you and your family, and we sincerely appreciate your excellent recommendation. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St, Georges Interlaken - MGallery Collection

Customer review rating 3.0/5

Allan M. Couples - Confirmed reviews ALL

Hotel was clean and tidy. Initially wrong room allocated to us. Breakfast was sufficient but hardly overwealming. however I cannot believe that the bar in this callibur of hotel was closed for the whole week and staff were less than accomodating when asked why it was closed.

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your stay. We are pleased that you found the hotel clean and tidy. We sincerely regret, however, the inconvenience caused by the initial room allocation and, more importantly, the lack of a satisfactory response regarding the closure of our bar. We understand your disappointment, particularly during an extended stay, and acknowledge that our communication and handling of your concerns did not meet the level of service expected from an MGallery property. We also appreciate your comments regarding the breakfast selection, WiFi and sustainability, and your feedback has been noted for the relevant teams. Please accept our sincere apologies for the shortcomings you experienced. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St, Georges Interlaken - MGallery Collection

Customer review rating 1.5/5

Larry B. Couples - Confirmed reviews ALL

We stayed on 4th floor and could hear the people above us walking all night!! Told the the front desk and they could only say “sorry”! Had breakfast three mornings and never had one staff member come by and check on us. Service was level was unsatisfactory except for the gentleman that helped with our bags.

Dear Mr. b., Thank you for taking the time to share your feedback following your stay. We sincerely regret that your experience was disappointing, particularly the disturbance caused by the noise from the floor above and the lack of a more helpful response from our team when you brought this to our attention. We also acknowledge your comments regarding the breakfast service, where we clearly fell short of the attentive hospitality we strive to provide. We are, however, pleased that the assistance with your luggage made a positive impression. Your feedback has been shared with the relevant teams for review and improvement. Please accept our sincere apologies for the shortcomings you experienced. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St, Georges Interlaken - MGallery Collection

Customer review rating 1.5/5

Rubina S. Families - Confirmed reviews ALL

For a hotel, it’s a decent place with a decent breakfast, but for the cost, it’s less than satisfactory. There are no amenities such as gym, sauna etc and the breakfast is mediocre at best.

Dear Ms. S., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated the convenient location and the service provided by our team. At the same time, we sincerely regret that the overall experience did not provide the level of value you expected, particularly in relation to the room, breakfast and internet connection. We fully understand your concerns regarding the perceived value of your stay and appreciate your honest comments. Your feedback has been noted and shared with the relevant teams as we continue to improve the overall guest experience. Thank you also for your loyalty as an ALL Gold member. We regret that this stay did not leave you with the impression we would have wished. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St, Georges Interlaken - MGallery Collection

Customer review rating 1.5/5

Jayne P. Couples - Confirmed reviews ALL

Very disappointing

Dear Ms. P., Thank you for taking the time to share your feedback. We sincerely regret that your stay was disappointing and did not provide the level of comfort and service you expected from an MGallery property. We particularly apologize for the issues surrounding your arrival, the condition of the pillows, the WiFi connection and the handling of your requests. We also regret that you were not provided with the complimentary travel card and that the service you received did not feel sufficiently attentive. Your comments have been shared with the relevant teams for review and improvement. Please accept our sincere apologies for the shortcomings during your stay. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St, Georges Interlaken - MGallery Collection

Customer review rating 4.0/5

Trevor H. Solo - Confirmed reviews ALL

Staff were wonderful. Friendly and efficient. My stay was helped by this. I found the bath/ shower system a problem for an older guest. You could only get into the bath for a shower from the slopey end. One night the shower would not work, so I had a bath and then could not get the bath to empty. In fairness the problem was fixed promptly the next day. Breakfast was very good, apart from the fruit salad whjch was poor. Service in the restaurant was excellent, as was the food. I'd certainly stay again.

Dear Mr. H., Thank you very much for taking the time to share your detailed feedback and for your excellent 80/100 rating. We are delighted to know that our team made such a positive impression during your stay. Your perfect score for our colleagues, together with your kind comments regarding their friendliness and efficiency, is greatly appreciated and will be shared with the team. We sincerely regret the difficulties you experienced with the bath and shower facilities. We understand that the design may be challenging, particularly for an older guest, and we are pleased that the technical issue was resolved promptly the following day. We also appreciate your comments regarding the breakfast fruit salad and will share them with our Food & Beverage team. It is wonderful to hear that you enjoyed our restaurant, both the food and the service, and that you would consider staying with us again. We truly appreciate your loyalty as an ALL Gold member and look forward to welcoming you back. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 1.5/5

Jayshreeben M. S. Families - Confirmed reviews ALL

The reception and bar was very sweet and kind but restaurant was extremely rude

Dear Ms. S., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our Reception and Bar teams kind and welcoming. We sincerely regret, however, your experience with our Restaurant team. Being turned away at 21:20 despite the published opening hours understandably caused frustration, and we apologize for the manner in which this was handled. We also take note of your comments regarding the breakfast selection and consistency. Your feedback has been shared with the relevant teams for review and improvement. Please accept our sincere apologies for the disappointing experience. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Vincenzo C. Couples - Confirmed reviews ALL

Awesome!Top!

Dear Mr. C., Thank you very much for your wonderful 10/10 rating and for your enthusiastic feedback. We are absolutely delighted to know that you consider us “the best in Interlaken” and that every aspect of your stay, from your accommodation and breakfast to our service and facilities, met your expectations. Your perfect scores across all categories are a fantastic recognition for our entire team and a great source of motivation. It was a pleasure to welcome you, and we truly appreciate your loyalty as an ALL Silver member. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Michele P. Families - Confirmed reviews ALL

Great staff, all were friendly and helpful. Good recommendations for meals

Dear Ms. P., Thank you very much for taking the time to share your wonderful feedback and for your excellent 90/100 rating. We are delighted that you appreciated our convenient location, the ease of getting around Interlaken, and especially the friendliness and helpfulness of our team. We are particularly pleased to hear your kind recognition of our colleague Matheus, who will be delighted to know that he made such a positive impression during your family stay. Your compliments regarding our recommendations for meals and the overall service are greatly appreciated and will be shared with the team. Thank you again for your kind words and for your loyalty as an ALL Classic member. It was a pleasure to welcome you and your family. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 1.5/5

Calum M. Couples - Confirmed reviews ALL

Hotel was ok, but very dated. No luxuries in the suite. Only one lift, which was constantly in use by the staff - I don’t want to share a loft with dirty bed linen. Slow service at the bar. For 1000chf a night I expect much better.

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret that your experience did not meet your expectations, particularly regarding the condition of your suite, the value for money and the service you received. We understand your disappointment given the rate paid and your expectations as an ALL Platinum member. We also apologize for the inconvenience caused by the lift being used for housekeeping operations and for the delay you experienced at the bar. Your comments regarding the parking information, WiFi and breakfast have also been noted and shared with the relevant teams. We appreciate your candid feedback, which highlights several areas where we need to improve the guest experience. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

John L. Families - Confirmed reviews ALL

We had a lovely 2 weeks stay with the team in Interlaken. I'm a recent Accor Platinum member and this stay really showed me what Accor are capable of. An absolute standout employee was Algin who worked at the front desk, he really made my wife and I feel right at home! Each day he'd great us with a smile after we returned from a long day of hiking and exploring, he'd ask about our day and provide suggestions for other activities in the area for the following day. He also notice rather quickly we liked a bucket of ice to chill drinks at the end of the day and many days he proactively suggested bringing us a bucket without me even asking. Outstanding service! If nothing else I would return to stay again and recommend friends and family to book a stay due to Algin's above and beyond customer service. Pierre the FO manager was also exceptional. We had 2 service hiccups during our stay, minor things but with just an email to Pierre and he resolved both quickly and efficiently.

Dear Mr. L., Thank you very much for taking the time to share such a wonderful review following your two-week stay with us. We are delighted to hear that you and your wife felt so warmly welcomed during your time in Interlaken. Your exceptional recognition of Algin is especially appreciated. His genuine attention to detail, from welcoming you back after your hiking days to remembering your preference for a bucket of ice, is exactly the kind of personalized hospitality we strive to provide. We will be delighted to share your kind words with him. Thank you also for your generous comments regarding my assistance during your stay. I am pleased that we were able to resolve the small issues you encountered quickly and efficiently. It is particularly rewarding to know that your experience as a new ALL Platinum member reflected the level of service you expect from Accor. Your recommendation means a great deal to the entire team. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Jennifer R. Families - Confirmed reviews ALL

We had a great stay at the Hotel Royal St. Georges. The staff were super friendly as well as helpful. We needed recommendations on what to do on a rainy day and the front desk staff were more than happy to help suggest activities and routes to get there.

Dear Ms. R., Thank you very much for your wonderful feedback and for awarding us a perfect 100/100 rating. We are delighted to hear that you enjoyed our comfortable beds, beautiful accommodations and excellent location. It is especially rewarding to know that our Front Office team was able to assist with recommendations and practical routes during the rainy weather, helping you make the most of your time in Interlaken. Your kind words about our friendly and helpful team are greatly appreciated and will be shared with our colleagues. Thank you again for your generous review. We are delighted to know that you had such a memorable stay with us. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.5/5

Lisa G. Families - Confirmed reviews ALL

The hotel provides a comfortable stay with great staff who are very helpful. The air conditioning was also really good which was important during the heat wave.

Dear Ms. G., Thank you for sharing your feedback. We are pleased that you appreciated our helpful team and effective air conditioning, particularly during the heat wave. We sincerely regret that the Junior Suite and breakfast offering did not meet your expectations. Your comments regarding the limited choice and the lack of egg replenishment have been noted and will be shared with our Food & Beverage team for follow-up. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.5/5

Stefan I. Families - Confirmed reviews ALL

hi Comfortable room and appreciate the AC. The main desk employees were very friendly and welcoming. So was the porter. Kudos to him But overall there is a feeling that your hotel doesn't live up to the 4 stars status. - breakfast is below average on quality. - cleaning is not thorough. missing shower gel, tissues etc - the brasserie/restaurant is very average and so is service - overhearing personnel squabbling over tips is really underwhelming.

Dear Mr. I., Thank you for your honest feedback. We are pleased that you appreciated the comfortable room, air conditioning, and the warm welcome from our reception team and porter. We sincerely regret that the breakfast, housekeeping and restaurant service did not meet the standards you expected. We also take your comment regarding the staff interaction seriously and will address it with the relevant management. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.0/5

Satyamani O. Families - Confirmed reviews ALL

Good things 1. Room: The room was spacious, clean and comfortable. Overall, we were happy with the condition and space available. 2. Location: The location was very good. It is close to attractions such as Harder Kulm and also within easy reach of the main town. 3. Air conditioning: I was particularly glad that the room had air conditioning. Given the heat we experienced during our stay, this was absolutely necessary and made a big difference. Areas for improvement 1. Very delayed check-in: We arrived around 12:00 PM, so we did not expect the room to be ready at that time. However, the reception took our luggage and specifically told us that our room would be put on priority with housekeeping and prepared as soon as possible. We went out and returned at exactly 3:00 PM. When we asked about the room, we were told it would take another 20 minutes. We were fine with waiting and sat in the lobby. However, 45 minutes later, nobody had updated us. I eventually went back to reception and mentioned that we had been told 20 minutes and had already been waiting for 45 minutes. Before I had even finished explaining the situation, I was offered welcome vouchers. I appreciate the gesture, but as an Accor Gold member, I already receive welcome benefits. At that point, what we really needed was simply for the room to be ready and for someone to acknowledge the delay. The Front Office Manager then came over, but I felt that my feedback was initially being interrupted rather than properly heard. I nevertheless explained the issue, and we finally received our room at around 4:10 PM. This delay had a real impact on our plans because we missed the Lake Thun cruise we had planned to take that afternoon. Switzerland had impressed us with how efficiently and punctually everything generally operates, so this experience was particularly disappointing. Unfortunately, this was one area where our experience with the Accor hotel was very different from what we experienced elsewhere. 2. Extra bed was not ready: Even after the room was finally given to us, the extra bed was not prepared. Housekeeping had to come again after we entered the room to set it up. Considering how long we had already waited for the room, I would have expected everything to be ready when we were finally given access. 3. Birthday recognition: I had mentioned in a previous email that it was my birthday during the stay and had also asked about an upgrade. I understand that the historic room appeared available due to a system glitch and therefore the upgrade could not be provided. I was not expecting an upgrade to be guaranteed. However, since the hotel was aware that I was celebrating my birthday, I thought even a small gesture such as a birthday note or a small cake would have made the stay more special. 4. Breakfast Buffet: Even cleanliness at the restaurant was also pretty bad. I see bread crumbs every where. Maybe the cleaning is not prompt or they don't care. Overall feedback I came to Switzerland with very high expectations of Accor and expected a particularly good level of hospitality from a reputed international hotel group. Unfortunately, despite the hotel having a good room, excellent location and good facilities, the service experience was disappointing. Interestingly, during our Switzerland trip, we experienced better and more personal hospitality at some of the boutique hotels than at a reputed global brand like Accor. The property itself has many positives, but better communication, more proactive service and greater attention to special occasions would significantly improve the guest experience.

Dear Ms. O., Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed the spacious and comfortable room, our location and the air conditioning. We sincerely regret the delay during your arrival and the lack of communication, as well as the breakfast experience. We fully understand how disappointing this was, particularly as it affected your plans and occurred during a special occasion. Your comments regarding the extra bed, cleanliness and recognition of your birthday have also been noted and shared with the relevant teams. We appreciate your constructive feedback and will use it to improve the consistency and attentiveness of our service. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St. Georges Interlaken – MGallery Collection

Other web-users rate our hotel

  • 434 reviews 9.7/10 Location
  • 610 reviews 7.8/10 Room
  • 799 reviews 8.4/10 Service
  • 12 reviews 4.7/10 WiFi
  • 296 reviews 6.8/10 Breakfast
  • 250 reviews 7.9/10 Comfort
  • 163 reviews 6.8/10 Cleanliness
  • 7 reviews 4/10 Wellness Area

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