Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,567 reviews

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Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brazil

Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Telephone
Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,567 reviews

Customer review rating 4.0/5

Cassio M. Business - Confirmed reviews ALL

I love to stay at the Grand Mercure Vila Olimpia. It's my preferred choice not only for the comfort, but also because it's walking distance from other places in my routine: gym, office, shopping mall. This time I've got a warming welcome letter from Mrs. Luciana Nakamura, general manager. I have only one suggestion to make an excellent stay become a great stay: something that I've have been saying for a long time and yet the hotel doesn't pay attention: 1 - the AC cannot be set to below a minimum already pre-set (this time it ws 21,5o Celsius and I wanted 18o), and I wanted it cooler because the bed blanket and cover sheet are stitched together and I feel very hot during the night - all I wanted is to have a simple, plain bed cover sheet, but the customer services says it's impossible because that's the hotel standard - is it hotel standard to make the guest feel hot during the night?? 2) the "premium" room is dark: all furniture is black and the lights are weak, so it's hard to work in the room. Other than that, it's always a pleasure.

Dear Mr. Cassio, Thank you very much for sharing your feedback with us. It is always a great pleasure to welcome you to Grand Mercure, and we're happy to know that we remain your preferred choice in São Paulo! I am sorry to read about your discomfort with the air conditioning and the bedding. Regarding the temperature setting, this is indeed part of the current configuration of our system, but I have carefully noted your suggestion for future improvements. I also understand your point about the duvet, and I will add to your guest profile that you prefer a lighter sheet instead of the duvet setup. Please feel free to contact me directly whenever you need anything before or during your stay. I would also be grateful if, on your next visit, you could share your feedback with me so I can make sure this arrangement is exactly what you prefer. If not, please let me know and I'll try to be as accommodating as possible! Thank you as well for your comment regarding the room lighting. This is also an item we are currently reviewing, and your perception is very valuable to us. It is always an enormous pleasure to have you with us, and we are already looking forward to your next visit. Warm regards, Julia Lencina Customer Experience

Customer review rating 5.0/5

Prabashnie D. J. Business - Confirmed reviews ALL

Friendly staff, great food and clean and comfy rooms

Dear Prabashnie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience

Customer review rating 4.5/5

Juliana V. P. Business - Confirmed reviews ALL

The mattress was firmer than in average hotels, which is amazing for those of us who have spine problems. Pillows were much better too. Food was good and people kind.

Dear Ms. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 5.0/5

Rose M. C. D. (. Friends - Confirmed reviews ALL

We were greeted promptly and assisted with our check in by Juliana. She gave us all the information that we needed to be comfortable at the hotel during our stay. Later on in our stay when you need directions, the staff at the front desk was very helpful and available.

Dear Ms. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Be sure that Giulia will receive your feedback with good care and we know that she will be really happy! Sincerely, Julia Lencina Customer Experience Coordinator

Customer review rating 4.0/5

Glais B. S. Business - Confirmed reviews ALL

I didn't like my room, so dark , i couldn't see inside the closet ...terrible ,not enough light in the room .

Dear Glais, Thank you for the great of our hotel! I'm sorry you did not fully enjoyed your stay and the room. I already sent your feedback to our Maintenance Manager so we can work out future improvements. It would be an honor to receive you again and deliver the true Grand Mercure experience. We hope to see you soon. Sincerely, Julia Lencina Customer Experience

Other web-users rate our hotel

  • 232 reviews 9.9/10 Location
  • 531 reviews 6.3/10 Room
  • 772 reviews 9/10 Service
  • 15 reviews 1.4/10 WiFi
  • 317 reviews 9.2/10 Breakfast
  • 246 reviews 8.5/10 Food
  • 172 reviews 7.1/10 Cleanliness
  • 144 reviews 8/10 Amenities

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