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Grand Mercure Bengaluru at Gopalan Mall

Customer review rating 4.7/5 260 reviews

ALLSAFE approved hotel

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Grand Mercure Bengaluru at Gopalan Mall
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Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark,
Swamy Vivekananda Road
560093 bengaluru
india

Tel: +9108068430000

Fax: (+91)08068430001

Check-in from 14h00

Check out up to 12h00

  • By plane

    BANGALORE INTL APT At 35km / 21 miles - Shuttle paying

  • By plane

    KEMPEGOWDA APT BLR At 35km / 21.75 miles - Shuttle paying

  • By helicopter

    HAL At 7km / 4.35 miles

  • By train

    KR PURAM At 2km / 1.24 miles

GPS :12.992607, 77.660589

Hotel services

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
    • Buffet
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 212 rooms
    • One room for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 212 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • BANGALORE INTL APT Additional charge
    • BLR Additional charge
Well-being
  • Pool
    • Outside
    • On site
  • GYM
    • On site
Boutiques/shopping
  • Art gallery
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Board games available

Our accommodation(s)

The hotel features 212 spacious rooms including 183 guest rooms and 29 one and two bedroom suites with complimentary WiFi, 49" TV, wireless charging docking station, tea/ coffee maker, mini bar and a multimedia hub.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 315

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Bengaluru at Gopalan Mall

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

260 reviews

TripAdvisor Rating 5.0/5

239 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful property, courteous staff

Customer review rating 5.0/5

Parminder S. Couples - 19/10/2021 Confirmed reviews ALL

It was a great experience,the interiors,linen, overall ambience,great staff

Dear Mr. S., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Great stay experience

Customer review rating 5.0/5

Kishore K. P. Families - 19/10/2021 Confirmed reviews ALL

This was our 2nd stay & overall it was Really good. Will definitely recommend friend & relatives because its very well maintained, it’s clean and hygienic. And no one will get disappointed by staying here. And I must say Zibran Kazi & Prashant Tiwari were the best host they always responds quickly n arrange anything we want. Thanks once again for making our stay memorable

Dear Mr. P., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Good stay

Customer review rating 4.5/5

Pandiarajan Business - 18/10/2021 Confirmed reviews ALL

It’s a pleasant stay, tasty food and staff service is really good

Dear Mr. Pandiarajan, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Spacious rooms

Customer review rating 4.0/5

V. S. Families - 18/10/2021 Confirmed reviews ALL

Staff is very caring. Room space is amazing. Operational swimming pool would have been cherry on the cake. Good number of indoor games. Terrace space is huge.. unbelievable. Overall a relaxing stay!!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwary General Manager

Good Location, Excellent room size, warm and caring staff

Customer review rating 4.5/5

Himanshu G. Families - 18/10/2021 Confirmed reviews ALL

We had a great stay at your property. We were there for 3 nights. The location of the hotel is good being next to Gopalan mall and close to Indiranagar. We found the room size of 37m x37m to be big and comfortable . The washroom was also pretty big in size. Mr Vijay in front office staff was very helpful . Food too was good , both breakfast and dinner. The only minor thing missing was Valet Parking Facility which you may consider adding in future. Overall we were very happy with the property.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Worth of money

Customer review rating 5.0/5

Ravi Families - 17/10/2021 Confirmed reviews ALL

It was a very pleasant stay, and we feel money well spent. Good location, friendly staff, good food. There are a couple of points to bring to your notice. 1. There is some shaky noise( similar to mild thunderstorm kind of feeling) almost throughout the day - it may be because of vehicles on the main road. 2. We got a confirmation mail on the approval of late check out at 4 PM. But, reception doesn't seem to be having that information. They tried to remind us 3 times that we need to check out at 12 PM, and then we had to explain them. This was a bit embarrassing to us. 3. Since it is a 5 star hotel, you can offer some cookies or chocolates at room 4. The coffee machine was not functional at the games room

Dear Ravi, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Pleasant stay

Customer review rating 5.0/5

Jamsheer Families - 16/10/2021 Confirmed reviews ALL

Recommend hotel in Bangalore . Very clean rooms, very quiet even though its located in the city centre, Top service and condition, BREAKFAST is also nice, everything has been perfect during our stay, the staff is awesome and very helpful.must stay

Dear Mr. Jamsheer P., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Good location and spacious modern rooms.

Customer review rating 4.0/5

Sunil Couples - 15/10/2021 Confirmed reviews ALL

Good location and courteous staff.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Awesome stay experience

Customer review rating 5.0/5

Pancham Business - 13/10/2021 Confirmed reviews ALL

The staff is helpful and professional, the flexibility I got was amazing, the rooms are spacious and comfortable, the food is also very good and there is so much to explore including the Library lounge. A big thanks to the entire team.

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Insufficient Staff

Customer review rating 1.5/5

Mohammed F. A. Business - 11/10/2021 Confirmed reviews ALL

Beautiful hotel, Great location, nice service but insufficient staff.. only for reason this reason i give you 4 rating.. I suggestion you to hire some more staff please..

Dear Mr. Mohammed Feroz A., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Sachin MAHESHWARY General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

Good ambiance, Nice food.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Excellent Value / Covienient location

Customer review rating 4.0/5

Mani R. Business - 06/10/2021 Confirmed reviews ALL

Overall satisfied

Dear Mr. R., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Amazing customer service

Customer review rating 5.0/5

Shanaz Families - 06/10/2021 Confirmed reviews ALL

It was a beautiful experience and the staff especially Raghu from sales was very helpful Thank you

Dear Shahnaz, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

Excellent Stay

TripAdvisor rating 5.0/5

Pandiarajan2021 Business - 25/08/2021 TripAdvisor review

Great Ambience, Awesome Food and Wonderful staff. The service of the staff is so good and more helpful from the time of check in till check out. It becomes one of my favourite places to stay from now on.

Dear Mr. Pandiarajan, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sachin MAHESHWARY General Manager

Grand Mercure Bengaluru at Gopalan Mall - Awesome

TripAdvisor rating 5.0/5

rajind7574 21/07/2021 TripAdvisor review

A Perfect family place to stay in a word. This hotel within Gopalan Signature mall, offers one of the biggest rooms in Bangalore at least. Stayed couple of times in the 1 bed room suite which has a huge terrace (not balcony). The best part is, there is very high in hygiene and had maintained their property quite good which is very much a YES for me during this covid crisis. The food is good with some specific items are exceptional. My family with 2 kids enjoyed the stay here and I would always come back here should I visit Bangalore. The staffs had the best attitude starting from the front desk (Ajay, Vijay, Pratiksha) to the restaurants. One of the best check in and check out I had seen in the recent times. After a long time I had seen a hotel where all the staffs were smiling and greeting a quest regardless of the 1000 requests and enquiries I had during my long stay. And there was this Mr.Prahanth, the Security Head I believe. Cool chap, who spend hours together playing snooker with me (not much guests ..lol) and even helped getting my family to the hotel when we were stuck in the rain. Lastly, the guy who made all this happen. The hotel manager Zeebran. He literally persuaded me 😊 in to staying in this hotel when i had just made an enquiry call. A friendly guy who doesn’t mind spending his time chatting and he made sure my requests were attended too. Though not much of the facilities were open due to the current pandemic, he tried his best to give us the space and allowed us use some of the recreation areas. He even went to extend of opening up a restaurant to just allow the in room guests to have breakfast instead of in room dining. I literally needed that after being tired of the in room dining. I liked the way he treated us during our stay and was there to send me off at the end of the stay. Look for this guy should you need anything, he doesn’t show the manager attitude and is quite cool!

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sachin MAHESHWARY General Manager

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