Grand Mercure Bengaluru at Gopalan Mall 5 stars

Customer review rating (ALL Rating) 4.6/5 1,114 reviews

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Description

Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Our accommodation(s)

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark, Swamy Vivekananda Road
560093 Bengaluru
India

GPS:12.992607, 77.660589

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,114 reviews

Customer review rating 4.5/5

Sheshu A. Couples - Confirmed reviews ALL

Had a great staycation at Mercure . Food was excellent and room was spacious . Very courteous staff too ! One area of improvement is loyalty recognition , there was no welcome amenity or explanation of lounge access . But overall excellent stay

Dear Mr. A., Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Please accept our sincere apologies for the oversight regarding the welcome amenity and for not explaining the lounge access upon your arrival. Please rest assured that the team has been briefed to be more attentive and careful moving forward. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Customer review rating 1.5/5

Micheal R. S. W. Business - Confirmed reviews ALL

Showers were cold. Light switches didn’t work. Didn’t get coffee replaced daily. Power went out multiple times. Room service the day I arrived was a challenge. Asked if I wanted western food vs the curry I ordered. Or was told to wait til breakfast in 2.5 hours. And firstly was told no one was available to take my order.

Dear Mr. W., Namaskara! Thank you for taking the time to tell us about your overall experience at the Grand Mercure Gopalan Mall. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Ram Shetty General Manager

Customer review rating 4.5/5

Naresh K. C. Business - Confirmed reviews ALL

Good experience

Dear Mr. C., Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Customer review rating 3.5/5

Sriram M. Business - Confirmed reviews ALL

I have booked the room for my business trip, though the stay was fine, the dinning was good but missed out on basic thing like TV in the room but it was never working.

Dear Mr. M., Namaskara! Thank you for taking the time to tell us about your overall experience at the Grand Mercure Gopalan Mall. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Ram Shetty General Manager

Customer review rating 4.5/5

Gui Y. S. Business - Confirmed reviews ALL

Comfortable stay and excellent customer service

Dear Mr. S., Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Other web-users rate our hotel

  • 199 reviews 9/10 Location
  • 455 reviews 8.7/10 Room
  • 769 reviews 9.3/10 Service
  • 13 reviews 9/10 WiFi
  • 170 reviews 8.9/10 Comfort
  • 168 reviews 8.7/10 Cleanliness
  • 167 reviews 9.6/10 Vibe
  • 117 reviews 8.3/10 Breakfast

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