Name: Grand Mercure Bengaluru at Gopalan Mall
Address: Bengaluru, 560093, INDIA
Telephone: (+91)08068430000

For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. As such, the use of the Aarogya Setu app and thermal screening is mandatory at Security check at the hotel entrance. Guests are also requested to fill the COVID-19 self-declaration form on arrival and wear a mask at all times when in the hotel. Following the latest government guidelines, access to Swimming Pool, Gym and Spa is restricted for all guests.

Grand Mercure Bengaluru at Gopalan Mall

Customer review rating (ALL Rating) 4.5/5 689 reviews

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Description

Grand Mercure Bengaluru at Gopalan Mall

Upscale hotel for business and leisure

Discover the new Grand Mercure Bengaluru at Gopalan Mall offering local experiences with universal hospitality. A short walk from a metro station, the hotel is opposite RMZ Infinity and close to Bagmane Techpark, Bagmane World Technology Center, RMZ Millennia, Manyata Techpark and Indiranagar. The hotel features 212 spacious rooms with elegant interiors and modern guest amenities, including 29 one & two bedroom suites with living space, kitchenette and terrace for comfortable long stays.

La Utsav, the all-day dining restaurant offers an array of local flavours and global delicacies. 1026 AD, the lobby bar featuring speciality cocktails and short eats, is the perfect place to unwind after a busy day. The hotel features eight elegant meeting spaces which can cater from 20 to 400 delegates, a fitness centre, salon and spa, swimming pool, library, a dedicated entertainment zone, Executive Lounge and business centre.

Hotel extras

Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.
Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates
29 apartment styled suites, with state of the art kitchenette and private terrace
8 well equipped meeting spaces to host events for 20-400 guests
La Utsav - the all day dining restaurant features the a' la carte menu

ALLSAFE approved hotel

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark,, Swamy Vivekananda Road
560093 Bengaluru
India

Telephone +91 80 6843 0000

+91 80 6843 0001

By plane
BANGALORE INTL APT At 35km / 21 miles - Shuttle paying
By plane
KEMPEGOWDA APT BLR At 35km / 21.75 miles - Shuttle paying
By helicopter
HAL At 7km / 4.35 miles
By train
KR PURAM At 2km / 1.24 miles

GPS:12.992607, 77.660589

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Our accommodation(s)

The hotel features 212 spacious rooms including 183 guest rooms and 29 one and two bedroom suites with complimentary WiFi, 49" TV, wireless charging docking station, tea/ coffee maker, mini bar and a multimedia hub.

Deluxe Room, King Bed

Accessible room

Max. number of persons: 4
Area: From 37 m² / 398 sq ft

Bathrobe
Coffee/tea making facilities

Deluxe Room, Twin Bed

Accessible room

Max. number of persons: 4
Area: From 37 m² / 398 sq ft

Bathrobe
Coffee/tea making facilities

Executive Room, King Bed

Max. number of persons: 4
Area: From 37 m² / 398 sq ft

Pillow Menu
Coffee/tea making facilities
Automatic wake up call

Executive Room, Twin Bed

Max. number of persons: 4
Area: From 37 m² / 398 sq ft

Pillow Menu
Coffee/tea making facilities
Automatic wake up call

Our guest reviews

Good stay but the amenities was very less according to the pricing.

Vyshnav Business - 6/18/2022 Confirmed reviews ALL

Rooms were very good , I didn't had any food and the amenities of the hotel were not up to the mark. Swimming pool was so small and Gaming Lounge was ok ok.

Dear Alphin I., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sachin MAHESHWARY

It was good but as a 5 star hotel, Service was not that good and room was not well maintained

Risa F. R. Business - 6/17/2022 Confirmed reviews ALL

Issue was- we order a lime and water melon juice to room number 723 on 5th Jun 2022 Sunday and it was around 11:30 pm.. watermelon was ok ok but the lime was so bad as I can't even explain which smell like a rotten egg. So we just stop it after single sip. We were not in a mood to to complaint on it since it was so late and we were so tired. So we kept it as it(can check CCTV if you want) and from monday morning we start having troubles with stomach. Since we didn't claim on lime at that night we were unable to raise on this. For next 3 days we were suffering a lot with food poison and not even able to have anything.this was the worst experience we got from grand Mercure.my room number was 730 but I was with my friend in 723 while this.

Dear Rasly Risa F., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin MAHESHWARY

Friendly staff, good food (buffet)

Gavin Families - 6/15/2022 Confirmed reviews ALL

We were traveling from The United States and found this hotel. The staff are really kind and professional.

Dear Gavin B., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Good Location and pleasant stay

Sgs Friends - 6/15/2022 Confirmed reviews ALL

Good service, food and hospitality

Dear Ganapathy subramanian S., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Good Property with scope of improvement

Apoorva G. Business - 6/13/2022 Confirmed reviews ALL

I along with my colleagues stayed at the Grand Mercure for 4 nights. The property is beautiful and well maintained. However, considering that there are around 50-60 rooms on each floor , more lift lobbies should be made operational, otherwise it becomes a very long walk. We had breakfast and dinner in the Hotel's all day dining restaurant - La Utsav. The food quality is very good and we were impressed by each and every item we tasted. The breakfast spread is lavish and we have a lot of variety to chose from. However, the Ala-Carte options for dinner are limited and there is not much to chose from. Last and most important, the Hotel really needs to improve on their service. Be it during breakfast or dinner, the service is really slow and that too during non-rush hours. This is one part because of which the dining experience becomes dissatisfying despite the food being tasty. Further, I didn't get a chance to use other services at the hotel during this stay, so cannot comment as of now.

Dear Apoorva G., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin MAHESHWARY

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