Help desk was not always available. No room service. No toiletries provided. Had to call multiple times to place order for food but the call was put on hold for long duration.

Tiny rooms especially for twin sharing rooms. Bathroom not clean enough which was disappointing.

Staff has been good, always smiling. Rooms were spacious and clean. The breakfast was a lavish buffet with mouth watering taste. The overall experience was satisfactory. Finally, tag line can be "Luxury at an affordable price".

i am not travelling from last one year, so how come i got this mail that i stayed in your hotel, you dont have correct record

My stay was special as I was confined in the Ibis hotel due to the coronavirus. I want to congratulate all the staff which did it's best to accompany us during our stay. Wonderful and professional, the staff.

Amazing stay. They have friendly and courteous staff members which gives you the reason to come back again. All facilities provided were as per the plan. The room service was excellent and made me feel comfortable.

Ibis has been one my favorite business stays when you have to have a meeting and you have an entire day. Hotel has all the needed amenities and food is the best apart from great customer care. Customer care and the hotel is standard globally.

I had a lovely stay in Ibis, end of Feb 2020. I did find a few things that were not upto the mark or upto my expectation to say the least, such as tiny washrooms, for food ordering there was no room service(you have to go pick up your food from the reception), no pool views, limited english breakfast options in the buffet etc. Apart from these little things that scream “fine hotel”, rest everything was okay, even good, my morning breakfast regular - ginger tea and pancakes, was taken care of beautifully. I was always greeted with warm smiles and food aside, the room service was quite efficient. Room was cleaned everyday and restocked with supplies. All in all, I had a pleasant stay.

1) Room was ok 2) Food quality - very bad 3) Service quality - very bad 4) Mostly managed by trainees 5) Welcome exp was very bad 6) Though I am a Accor member - not sure why they asked for every other documents while checking-in - this took 20 mins to check-in Quite contrast to Novotel

I was there from 5th January to 8th January 2020.Every thing was just average about your hotel...except the price.... In Dining section your team needs extra motivation or sessions explaining the art of servicing with smile

Whenever I am on business trip to Bengaluru I stay in IBIS and always had a good time, but this time overall experience was very poor in terms of services especially banquets. Quality of food and promptness was very poor. Water was not served, Breads to be served took long time , There was a lag of 20- 25 minutes for every item. Food was not upto the mark .

Overall our stay was very pleasant and comfortable. The front desk staff was very courteous. I would like to specifically single out Umesh at Front Desk/ Reception who was not only very courteous but highly supportive. He won mine and my wife's heart for "Accor" through his his supportive, kind and graceful attitude.

Overall OK, rather lower than other IBIS hotels stayed at Delhi , Chennai, Frankfurt, etc. The main problem behaviour of your "Duty Manager". She needs more training to keep up the name of your brand.

I keep hearing the automated wait music whenever I call. They robbed literally an hour of my time. This is just a cheap hotel with not enough service personnel or trained to service. Frustrating to stay except that it is closer to tech park

Had a terrible experience. Had booked online and they claimed I could check in online, landed after midnight, only to find I had to go through the process all over again. I had booked late checkout, however the staff had no idea about it.