ibis Bengaluru Hebbal 3 stars

Customer review rating (ALL Rating) 4.1/5 1,025 reviews

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ibis Bengaluru Hebbal - Image 1
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Opp Manyata Business Park, Hebbal Outer Ring Road, Nagawara, 560045 BANGALORE, India

Description

Hotel extras

  • Opposite Manyata Techpark

  • 30 Minutes from Bengaluru Airport

  • State-of-the-art Meeting Rooms

  • Mini Library

  • Access to OTT Channels

Our accommodation(s)

Hotel location

ibis Bengaluru Hebbal

Opp Manyata Business Park, Hebbal Outer Ring Road, Nagawara
560045 BANGALORE
India

GPS:13.040083, 77.618944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SPICE IT

Indulge in great food and drinks at Spice it, our multi-cuisine restaurant that offers an interactive live kitchen, which is operational round the clock or you can enjoy reading from our lobby library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,025 reviews

Customer review rating 4.0/5

Bapat S. Couples - Confirmed reviews ALL

Overall it was ok. Some observations: 1) I have stayed here a few times on business trips hence selected it for a leisure trip this time with spouse. 2) The rooms are ok for single occupancy but cramped for a couple. 3) Some of the food portions are excessive and good enough for 3/4 people which leads to wastage. Some calibration is needed. 4) My wife suffered from stomach pain and an upset tummy after a breakfast and had to take antibiotics. We skipped most breakfasts after that. Pls. review your hygiene practices, esp. the raw fruits, chutneys etc.

Dear Bapat S., Greetings from Ibis Bengaluru Hebbal! Thank you for taking the time to share your detailed feedback and for choosing ibis Hotel Hebbal once again, especially for your leisure stay with your spouse. We truly appreciate your continued trust in us from your earlier business visits. We acknowledge your observations regarding room size and understand that while our rooms are designed to be comfortable and efficient, they may feel compact for double occupancy. Your feedback is duly noted. We also appreciate your comments about food portion sizes. Your suggestion regarding better calibration to reduce wastage is valuable and has been shared with our culinary team for review. Most importantly, we are deeply concerned to learn about your wife’s discomfort following breakfast. Please accept our sincere apologies for the distress this caused. Guest safety and hygiene are of utmost importance to us, and this matter has been escalated to our food safety and hygiene teams for immediate review, with special attention to breakfast items such as raw fruits and accompaniments. We take such feedback very seriously and will ensure strict corrective measures are reinforced. Thank you once again for your honest and constructive feedback. We truly value it, as it helps us improve. We hope you will consider giving us another opportunity to provide you with a safer and more comfortable experience in the future. Best Regards, Irfan KHATRY General Manager

Customer review rating 1.0/5

Jithin G. Couples - Confirmed reviews ALL

The electricity of the hotel kept going and after reporting as well there was no response from the hotel staff. At times the electricity was off for close to a minute.

Dear Jithin G., Greetings from Ibis Bengaluru Hebbal! Thank you for bringing this matter to our attention and for sharing your experience with us. We sincerely regret the inconvenience you faced due to the repeated electricity interruptions during your stay. We understand how disruptive this must have been, and we truly apologize for the discomfort it caused. Please be assured that this was an overall issue, and our technical team has been informed and has taken corrective measures to prevent such occurrences in the future. Your feedback is very important to us, as it helps us identify areas where we need to improve. We appreciate your patience and understanding, and we hope you will give us another opportunity to provide you with a much smoother and more comfortable stay. Best Regards, Irfan KHATRY General Manager

Customer review rating 5.0/5

Nidhin O. Couples - Confirmed reviews ALL

Lovely stay the staff especially Ms Rajashree went all way to make me comfortable. The breakfast was delicious

Dear Nidhin O., Greetings from Ibis Bengaluru Hebbal! Thank you so much for sharing your kind words with us. We are delighted to hear that you had a lovely stay and that our team, especially Ms. Rajashree, was able to make you feel comfortable and well taken care of. It’s equally wonderful to know that you enjoyed our breakfast. Your appreciation means a lot to us and will be shared with the entire team. We look forward to welcoming you back for another pleasant stay soon. Sincerely, Irfan KHATRY General Manager

Customer review rating 2.0/5

Suchat B. Business - Confirmed reviews ALL

The breakfast served was below expectations and was cold.

Dear Suchat B., Greetings from Ibis Bengaluru Hebbal! Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to let us know about your experience. We are sorry to hear that the breakfast quality did not meet your expectations. Please be assured that we are reviewing this with our kitchen team to enhance both the taste and variety of our offerings. Your comfort is important to us, and we want every meal to be enjoyable. We also apologize for the inconvenience caused by the absence of basic toiletries in your room. We have addressed this with our housekeeping team to ensure all rooms are fully stocked as per standards. Thank you once again for bringing this to our attention. We hope to welcome you back for a more seamless and pleasant stay. Best Regards, Irfan KHATRY General Manager

Customer review rating 2.5/5

Niraj S. K. Friends - Confirmed reviews ALL

Firstly my check-in time was 10am. I reached at 9:30am and just checked if I can complete the check-in process. They said my booking id will reflect on system at 10am only. I waited and checked at 10am, they said they are working on it. . .i waited and waited, at 10:30am they gave me the key. I places an order for food from inhouse restaurant via qr code scanning. After 30min when i called them and checker, they said "ohhhh yaaa, i see we haven't picked your order yet, sorry for the delay" and they asked me to wait for 15-20min more. So overall, response time is very slow.

Dear Niraj S. K., Thank you for sharing your recent experience with us. I sincerely apologize for the inconvenience and frustration caused during both your check-in and your in-room dining order. You should never have had to wait beyond your confirmed check-in time, especially after already being at the hotel and ready to proceed with the process. The delay you faced is unacceptable, and we understand how this can affect the start of your stay. We are reviewing this matter with our front office team to ensure bookings are updated promptly and guests are checked in smoothly and on time. I am equally sorry for the delay with your food order. An in-house dining request should not be overlooked, and it is our responsibility to monitor QR-code orders carefully. The fact that your order was not picked up until you called is not the standard of service we aim to provide. We are reinforcing communication protocols between the restaurant and front office teams to prevent such lapses. Your time is valuable, and you deserved a much more seamless experience. Thank you for bringing these issues to our attention. They help us improve and ensure better service for all our guests. We hope you will give us another opportunity to serve you better. Best Regards, Irfan KHATRY General Manager

Other web-users rate our hotel

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  • 204 reviews 9.6/10 Vibe

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