ibis Bengaluru Hebbal 3 stars

Customer review rating (ALL Rating) 4.1/5 1,016 reviews

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ibis Bengaluru Hebbal - Image 1
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Opp Manyata Business Park, Hebbal Outer Ring Road, Nagawara, 560045 BANGALORE, India

Description

Hotel extras

  • Opposite Manyata Techpark

  • 30 Minutes from Bengaluru Airport

  • State-of-the-art Meeting Rooms

  • Mini Library

  • Access to OTT Channels

Our accommodation(s)

Hotel location

ibis Bengaluru Hebbal

Opp Manyata Business Park, Hebbal Outer Ring Road, Nagawara
560045 BANGALORE
India

GPS:13.040083, 77.618944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SPICE IT

Indulge in great food and drinks at Spice it, our multi-cuisine restaurant that offers an interactive live kitchen, which is operational round the clock or you can enjoy reading from our lobby library.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,016 reviews

Customer review rating 2.0/5

Suchat B. Business - Confirmed reviews ALL

The breakfast served was below expectations and was cold.

Dear Suchat B., Greetings from Ibis Bengaluru Hebbal! Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to let us know about your experience. We are sorry to hear that the breakfast quality did not meet your expectations. Please be assured that we are reviewing this with our kitchen team to enhance both the taste and variety of our offerings. Your comfort is important to us, and we want every meal to be enjoyable. We also apologize for the inconvenience caused by the absence of basic toiletries in your room. We have addressed this with our housekeeping team to ensure all rooms are fully stocked as per standards. Thank you once again for bringing this to our attention. We hope to welcome you back for a more seamless and pleasant stay. Best Regards, Irfan KHATRY General Manager

Customer review rating 2.5/5

Niraj S. K. Friends - Confirmed reviews ALL

Firstly my check-in time was 10am. I reached at 9:30am and just checked if I can complete the check-in process. They said my booking id will reflect on system at 10am only. I waited and checked at 10am, they said they are working on it. . .i waited and waited, at 10:30am they gave me the key. I places an order for food from inhouse restaurant via qr code scanning. After 30min when i called them and checker, they said "ohhhh yaaa, i see we haven't picked your order yet, sorry for the delay" and they asked me to wait for 15-20min more. So overall, response time is very slow.

Dear Niraj S. K., Thank you for sharing your recent experience with us. I sincerely apologize for the inconvenience and frustration caused during both your check-in and your in-room dining order. You should never have had to wait beyond your confirmed check-in time, especially after already being at the hotel and ready to proceed with the process. The delay you faced is unacceptable, and we understand how this can affect the start of your stay. We are reviewing this matter with our front office team to ensure bookings are updated promptly and guests are checked in smoothly and on time. I am equally sorry for the delay with your food order. An in-house dining request should not be overlooked, and it is our responsibility to monitor QR-code orders carefully. The fact that your order was not picked up until you called is not the standard of service we aim to provide. We are reinforcing communication protocols between the restaurant and front office teams to prevent such lapses. Your time is valuable, and you deserved a much more seamless experience. Thank you for bringing these issues to our attention. They help us improve and ensure better service for all our guests. We hope you will give us another opportunity to serve you better. Best Regards, Irfan KHATRY General Manager

Customer review rating 4.5/5

Soumyajoyti S. Business - Confirmed reviews ALL

Breakfast was more one year back. Now it is reduced alot. Other than breakfast everything was very good...

Dear Soumyajoyti S., Thank you for sharing your comments with us. We’re glad to hear that you enjoyed your stay overall and that most aspects met your expectations. We truly appreciate your honest feedback about the breakfast. We are continuously reviewing our offerings, and your input helps us understand where we may need to improve. Please be assured that we will revisit the variety and ensure we are delivering the quality and experience our guests expect from us. Thank you again for taking the time to share your thoughts. We hope to welcome you back soon and offer an even better experience. Best Regards, Irfan KHATRY General Manager

Customer review rating 0.5/5

Pawan B. Business - Confirmed reviews ALL

Based upon my worst experience with IBIS for my 6 night corporate booking, I'll give my feedback to my employer to re-consider their tie up with IBIS. I would never recommend any of my colleague to ever book for any IBIS.

Dear Pawan B., Thank you for taking the time to share such detailed feedback. I am truly sorry to learn about the extremely disappointing experience you faced during your stay. What you have described is unacceptable and far below the standards of hospitality we aim to deliver. Please accept our sincere apologies for the discomfort caused by the room size, bathroom layout, and the issues you encountered with our service standards. Your concerns regarding the charge for an empty plate are also noted, and we will be reviewing this policy immediately to ensure it is fair and guest-friendly. The incident involving your chocolates is especially troubling. I have personally investigated on the issues as well. I would wish to inform you that all perishable items left by the guests in the room are stored in the Lost & Found department only for 24hrs as per the standard policies. However, in your case, I understand that the information passed on to you initially was incorrect but was later confirmed by the Duty Manager to you about the safe keeping of the chocolates. I have enquired the same with the staffs as well who confirmed that the chocolates were handed over to you upon your return to the hotel later during the day and were requested to recheck the items. Please be rest assured, under no circumstances are guest belongings taken by staffs at any given point. The same has been verified as well. In regards to the breakfast, the reservation received was for a no breakfast rate and hence the package was not included during your stay. I understand that this has caused a lot of discomfort to you and we sincerely apologize for the same. Your experience does not reflect who we strive to be as a hotel, and we deeply regret that we failed you in so many areas. Best Regards, Irfan KHATRY General Manager

Customer review rating 3.5/5

Mayank R. Business - Confirmed reviews ALL

Everything is great except the drainage system in washroom,washroom tends to stink often

Dear Mayank R., Thank you for sharing your feedback with us. We are glad to know that you found most aspects of your stay enjoyable. However, we’re truly sorry to hear about the drainage issue and the resulting odor in the washroom. This is not the experience we aim to provide. Please be assured that we are addressing this concern with our maintenance team to ensure it is resolved promptly. Your feedback is very valuable in helping us improve. Thank you once again for bringing this to our attention. We hope to welcome you back and provide you with a more seamless experience. Best Regards, Irfan KHATRY General Manager

Other web-users rate our hotel

  • 248 reviews 8.3/10 Location
  • 714 reviews 6.7/10 Room
  • 1,175 reviews 8.8/10 Service
  • 17 reviews 8.4/10 WiFi
  • 603 reviews 8/10 Food
  • 328 reviews 8.7/10 Cleanliness
  • 325 reviews 1.8/10 Comfort
  • 199 reviews 8.1/10 Breakfast

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