I stayed there for a week because my office was near this hotel. I had stayed in the past at Taj & ITC hotels. So my expectations were a bit high. Even compared to similar business hotels such as Courtyar, Novotel experience was a huge let down. They failed to pick me up from the airport despite promising so. Room was decent. Food was horrible. Breakfast lacked variety richness, taste or spice. Every day for 7 days it was pretty much the same menu. In a South Indian hotel, they did not even have filter coffee. By the 3rd day i got tired of the breakfast. The service in the restaurant was ok, nothing extraordinary. While leaving I had asked them to charge my card in US dollars like I used to (at ITC or Taj). They charged a whopping 10% fee on top of my hotel bill for this USD charge. Their explanation was that this was a bank charge. I wish i had known this (i would preferred a charge in INR itself in that case). Overall, if you are looking for good "experience" look elsewhere. If you just need a place to stay & your commute is close by choose to stay here. But dont expect much more

Staff was really helpful and accommodating especially as we stayed with a dog.

Nice service and helpful

I booked a twin bed but got a suite instead. In normal circumstances, people will enjoy it. But unfortunately I didn't, as it was too big for 1 person and the team did not ask if I was ok with it. Room amenities were clean but some items like power plug are not really in best conditions. My power plug beneath the desk was not compatible with the universal adaptor resulting in me not being to work there as I needed the power. How these were made up by was through the excellent service from Naveen who took care of all our needs throughout the stay and always ensure that we received the best service. Kudos to Naveen.

I am highly disappointed with the services at hotel. Let me start putting it down in pointers for ease. 1. Long term guests are not treated properly is what I felt. Just because I have a longer stay, the hotel has no right to ignore my requests. 2. Its not okay to ignore any of my requests. Please maintain a feedback box at reception. Cab service to office is non existent. On top of that, when I got a cab to office, we were asked to adjust with above capacity seating at the back seat. 3. Twin mattresses in king bed is not okay. I am getting back ache for sleeping at the split of mattress. Totally not cool. I complained and the staff shrugged it off saying sorry can’t do anything about it. That’s the worse part. 4. No hand-wash/ moisturiser in bathrooms. I am not comfortable using soaps for hand wash and it is a shame that I had to get my own hand wash for 11 nights. My overall satisfaction of 11 nights- 2/10 Infra- 8/10 Hospitality-1/10

We stayed for a week with our kids and overall liked the stay. Rooms were kept clean and courtesy of staff was good. Things that need to be worked on are food menu (repetitive menu that kept us away from most of the items), very very average tea/coffee, disconnect between restaurant and reception where we were incorrectly charged for complimentary baby food (which was corrected later). Having a pool is an advantage for this property.

for a family with little kids, not many facilities and space. no good food for kids from other country.

Well located, the staff is very courteous and polite the only thing that was dissatisfying was the room size and no ventilation in the rooms. Making the stay very difficult.

I travelled along with kids to attend their exams and to have some pleasant stay. Especially kids enjoyed a lot in rooms and in pool. The location of hotel gives more flexibility to go to schools and nearby malls.

The stay was quite pleasant. Staff was kind and helpful. Room was clean and had a good view. There was a good spread at the breakfast buffet. Was very surprised and also happy to see that they had a small food menu for dogs.

Novotel is rated 5 star but the rooms, food area, cleanliness and housekeeping is less than average. The taps and plumbing attachments are all worn out. The beds are uncomfortable and the sofa in the room doesnt seem clean enough to sit on.

Room Quality and Maintenance was very good Very nice. Liked Very much. Food and Beverages were excellent Room Service was very good and cleanliness covid protocol and all covid protections were taken care

The staff was very friendly and helpful. The hotel had followed all the pandemic protocols in letter and spirit, ensuring minimum contact. I had forgotten my laptop charger, and i appreciate the cooperation of the hotel staff in handing it over to my company rep after two days.

I flew from California US to Bengaluru India during the COVID pandemic, and I self-quarantined here for 14 days as per international best practice to stop any possible spread and keep the elders in my family safe. Novotel took great care of me! There were initial hiccups but once they realised it, they resolved it and made sure the experience was truly smooth. I was in my hotel room but had everything I needed a phone call away. Check in was at an awkward time - 3am but they where ready, expecting me with sanitiser/face shield/etc. The room was good, bed was great! I did not have a balcony however, the room did not feel stuffy thanks to good air conditioning. The food was amazing, for both International and Indian cruise! I was also nostalgic for dishes off menu like Bindi masala fry, Hara-bara kebab, strawberry yogurt, etc they were very courteous and enabled my requests, certainly felt at home! Must try - The egg white masala omelette. The room service was very professional with best health care practice, my meals were served in take-out packaging with contactless delivery. The room was very comfortable, even without room service, they made sure I got all my daily requirements delivered contactless (aka earl grey tea,water,towels, etc). I had some out of the box requests as I forgot some necessities, but they were great to take care of them promptly as well. Post quarantine, I noticed other guests were not maintaining social distance/proper face masks near the lifts which really bothered me. I would just wait for them to go and wait for the next one. Also I would ask them to use face masks properly, please do the same if you observe bad practices. If the staff could request customers to practice face covering(for nose and mouth) at all times, like the staff that would be great. The staff overall were very lovely! Everyone from the restaurant( KP, Moomy, Durgha), Bar (Pappu, Ankan), Frontdesk ( Shermini) Overall customer care (Roopa, Sughand) were very caring and mindful of my circumstance and really went the extra mile to make me feel at home which is greatly appreciated! Definitely one to return to again, their hotel property is also quite good, well located. Oh! The staff also made me a little cake, as it was close to my birthday towards the end of my visit, it was amazing! Chocolate cake with almonds - again a must try if they have it on their regular menu, I'll definitely get it again!

I first stayed in Novotel in Sweden and then my journey with Novotel started . Very Nice ambience ,Neat and Clean ,Very Nice and polite staff .They care about your safety and privacy both. They have good and polite staff and food is also very good. Hope I will visit them again