Novotel Bengaluru Outer Ring Road Hotel 5 stars

Tooth kit not given. Hot water was coming erratically Shower not working properly It looks like that property was not maintained properly after covid Reception and other services are good

Its good to stay and hygiene. But there are no any corporate offers. they have to give at least for corporate employees

We were on our way back to Hyderabad from Coorg and stayed at Novotel Sarjapur Road Bengaluru. This was my 3rd stay at the property but earlier stays were business. This time we stayed with our friends and one of them had a pet as well. Everyone was pleased with the warm welcome we received and how the property was managed even in this testing conditions. The staff were really friendly and even the food was just brilliant.

The guy at the reception could have informed the visitors policy differently instead of asking not to stay here if I don't like the policy (post 9 pm). The in room dining bills - why this can't be settled at the checkout and must be settled at 11 midnight?

You should improve quality of shaving kit. Very pathetic razor (low quality) , in my opinion before giving to customer please someone from your team use it. Worst ever considering cost of room, hotel star you should offer atleast a Gillete Guard( minimum expectation), this spoil morning experience about hotel. Toothpaste also a basic Colgate!!!! Overall kit which you are offering is like 2 star hotel.

Nice hotel

A clean room, prompt service, and decent facilities. However, the food at the Square restaurant seemed a little mundane.

We loved the property. The front office staff was very helpful, and took all effort to make our stay pleasant and memorable. Even the restaurant staff was very helpful and made great recommendations on wine.

Hygiene and well located. Staffs were very nice and it was for 24 hours count(check in and check out same time not like we have to check at 11AM only like other hotels)which we liked it very much. Highly recommend and will sure consider for next stay.

The staff was very friendly and helpful. The hotel had followed all the pandemic protocols in letter and spirit, ensuring minimum contact. I had forgotten my laptop charger, and i appreciate the cooperation of the hotel staff in handing it over to my company rep after two days.

I flew from California US to Bengaluru India during the COVID pandemic, and I self-quarantined here for 14 days as per international best practice to stop any possible spread and keep the elders in my family safe. Novotel took great care of me! There were initial hiccups but once they realised it, they resolved it and made sure the experience was truly smooth. I was in my hotel room but had everything I needed a phone call away. Check in was at an awkward time - 3am but they where ready, expecting me with sanitiser/face shield/etc. The room was good, bed was great! I did not have a balcony however, the room did not feel stuffy thanks to good air conditioning. The food was amazing, for both International and Indian cruise! I was also nostalgic for dishes off menu like Bindi masala fry, Hara-bara kebab, strawberry yogurt, etc they were very courteous and enabled my requests, certainly felt at home! Must try - The egg white masala omelette. The room service was very professional with best health care practice, my meals were served in take-out packaging with contactless delivery. The room was very comfortable, even without room service, they made sure I got all my daily requirements delivered contactless (aka earl grey tea,water,towels, etc). I had some out of the box requests as I forgot some necessities, but they were great to take care of them promptly as well. Post quarantine, I noticed other guests were not maintaining social distance/proper face masks near the lifts which really bothered me. I would just wait for them to go and wait for the next one. Also I would ask them to use face masks properly, please do the same if you observe bad practices. If the staff could request customers to practice face covering(for nose and mouth) at all times, like the staff that would be great. The staff overall were very lovely! Everyone from the restaurant( KP, Moomy, Durgha), Bar (Pappu, Ankan), Frontdesk ( Shermini) Overall customer care (Roopa, Sughand) were very caring and mindful of my circumstance and really went the extra mile to make me feel at home which is greatly appreciated! Definitely one to return to again, their hotel property is also quite good, well located. Oh! The staff also made me a little cake, as it was close to my birthday towards the end of my visit, it was amazing! Chocolate cake with almonds - again a must try if they have it on their regular menu, I'll definitely get it again!

I first stayed in Novotel in Sweden and then my journey with Novotel started . Very Nice ambience ,Neat and Clean ,Very Nice and polite staff .They care about your safety and privacy both. They have good and polite staff and food is also very good. Hope I will visit them again

Very bad service and no one cares about the guest. I have a membership and I see no point in having it. Staff don’t know the minimum etiquette. Breakfast is below average. Overall a bad stay. Thank you

Pillows were not at all comfortable. Set top box was not connecting well with TV remote and the AC was very noisy! The Steam iron in the Room had a naked wire which was very dangerous. Overall, it was a bad stay

I use to come in this hotel and was very well welcomed and relaxed. This time not all went well, I had to wait 15 mins to have my room ready (was 8 pm and not morning ... ) and went I went for dinner in the restaurant at 10.30 pm most of the food was finished or like pizza very cold. If the restaurant is open till 11 or 11.30, I'm expecting the same level of quality than 7pm. Hope next time will be better