Novotel Bengaluru Outer Ring Road Hotel 5 stars

Good stay... comfortable and enjoyed. Staff is very polite and helpful. Really good to stay

It was a nice stay. Food is not as in the menu. Otherwise good.

Very helpful staff - takes care of every need. One minor suggestion - room service menu is very restricted - more options can be added

All good.

Front desk Roopa received excellent service.. each every staff are well dedicated.. I have never seen such kind of dedication staff .. in restaurant staff is running to serve.. as I’m accor platinum member I have been to 100’s of hotels world wide ..but I have never seen… excellent staff …very lucky ..

Very nice and peaceful stay.

Right from check in to stay and check out everything was fine. The front desk team Sugandh, Sharmistha and Roopa were excellent and cordinated very nicely. Cleaning and hygiene was good, what was bit disheartening was Room Service...it took too much time and secondly order was wrongly delivered both the days...Should work on In Room Dining team

It was a decent experience to stay at Novotel. Although, everything was good like food, room, amentites, etc., I made a request to include a birthday cake on my arrival. The request was proceased but the cake was extremely aweful. It tasted like salt. This experience spoiled the mood of booking novotel. I hope this would be repeated again. Thanks

Had to follow up multiple times for basic things like the food menu, dental kit, etc. The team at the restaurant was seriously understaffed. Just 2 people were serving 20-25 guests. The delayed service was really frustrating the guests which were evident in their behaviour towards these 2 poor fellows.

I flew from California US to Bengaluru India during the COVID pandemic, and I self-quarantined here for 14 days as per international best practice to stop any possible spread and keep the elders in my family safe. Novotel took great care of me! There were initial hiccups but once they realised it, they resolved it and made sure the experience was truly smooth. I was in my hotel room but had everything I needed a phone call away. Check in was at an awkward time - 3am but they where ready, expecting me with sanitiser/face shield/etc. The room was good, bed was great! I did not have a balcony however, the room did not feel stuffy thanks to good air conditioning. The food was amazing, for both International and Indian cruise! I was also nostalgic for dishes off menu like Bindi masala fry, Hara-bara kebab, strawberry yogurt, etc they were very courteous and enabled my requests, certainly felt at home! Must try - The egg white masala omelette. The room service was very professional with best health care practice, my meals were served in take-out packaging with contactless delivery. The room was very comfortable, even without room service, they made sure I got all my daily requirements delivered contactless (aka earl grey tea,water,towels, etc). I had some out of the box requests as I forgot some necessities, but they were great to take care of them promptly as well. Post quarantine, I noticed other guests were not maintaining social distance/proper face masks near the lifts which really bothered me. I would just wait for them to go and wait for the next one. Also I would ask them to use face masks properly, please do the same if you observe bad practices. If the staff could request customers to practice face covering(for nose and mouth) at all times, like the staff that would be great. The staff overall were very lovely! Everyone from the restaurant( KP, Moomy, Durgha), Bar (Pappu, Ankan), Frontdesk ( Shermini) Overall customer care (Roopa, Sughand) were very caring and mindful of my circumstance and really went the extra mile to make me feel at home which is greatly appreciated! Definitely one to return to again, their hotel property is also quite good, well located. Oh! The staff also made me a little cake, as it was close to my birthday towards the end of my visit, it was amazing! Chocolate cake with almonds - again a must try if they have it on their regular menu, I'll definitely get it again!

I first stayed in Novotel in Sweden and then my journey with Novotel started . Very Nice ambience ,Neat and Clean ,Very Nice and polite staff .They care about your safety and privacy both. They have good and polite staff and food is also very good. Hope I will visit them again

Very bad service and no one cares about the guest. I have a membership and I see no point in having it. Staff don’t know the minimum etiquette. Breakfast is below average. Overall a bad stay. Thank you

Pillows were not at all comfortable. Set top box was not connecting well with TV remote and the AC was very noisy! The Steam iron in the Room had a naked wire which was very dangerous. Overall, it was a bad stay

I use to come in this hotel and was very well welcomed and relaxed. This time not all went well, I had to wait 15 mins to have my room ready (was 8 pm and not morning ... ) and went I went for dinner in the restaurant at 10.30 pm most of the food was finished or like pizza very cold. If the restaurant is open till 11 or 11.30, I'm expecting the same level of quality than 7pm. Hope next time will be better

I stayed here because Marriot across the street was sold out. Dirty hall way, room's a bit smelly, dinner order took forever and the food was not great. Also I informed them for early checkout 36 hours ahead and still got charged one night extra. I will definitely not go back again,.