Novotel Bengaluru Outer Ring Road Hotel 5 stars

It was a fabulous experience. I have been staying in Novotel and can confirm the stay is comfortable every time of my stay. The staff is pleasant and ready to help where needed. The facilities are neat and suit the requirements.

My Novotel stay was an excellent experience. The staff were all extremely helpful and friendly. My room was very quiet and the bed was very comfortable.

The hotel is ok, I am however not happy about the constant smell in hallway and in the room. the room was ok clean, and the wash service was also good. We tried dinner two times in the resturant, This was not the best experience. it took so long time to have the food and it was not really as we had hoped..

Check in was relatively short, and the customer experience was wonderful.

This was my first stay at Novotel. The overall stay was good. But there were two incidents which i would like to highlight and which makes a lot of difference to me in rating any hotel. i) One of they day when i reached the restaurant for breakfast, there was no one to greet me and also couple of other guests. We waited there for a while for some one to come as the desk so that we can convey our room number and proceed for the breakfast. This made me feel very ignored. ii) On the day when i was to check out - at around 9 am - the door bell ranged, twice. I was on call and hence couldn't reply. By the time i ended the call and could respond, the house keeping person just opened the door i assume with the master card and that was a very embarrassing moment. I asked him what is it and he said he needs to do the room service. I had to tell him that please do the same after i check out. It gave me so bad feeling as to what kind of culture is this hotel keeping.

I always love staying at the Novotel. All the staff are extremely friendly and helpful. Jatin was incredible while I stayed there. He was so kind and helped me get checked in, answered all my questions, and was great at his job!!!!

During the dinner we reserved me and my colleague (room 1803) burger, the meet probably wasn’t fresh, Both of us get sick a day after. The room had a bad smell. the house keeping coming on every request and did some spray fresh smell but it repeated every day.

Employees were all happy and courteous but the service is extremely slow all around, which can be a bit frustrating. Bed made noise when lying down and the rooms had a weird stuffy smell.

The check in and check out process was slow, inefficient and the staff where not particularly polite. The quality and cleaniness of the room was below par. the towels where not white, the sheets rough and pilled. the bed was not stable and the iron was dirty.

Hotel and rooms look nice, but I had a terrible smell in the room, which didn't go all the week long. Looks like someone was smoking there before even though it was a non-smoking room. However cleaner of the room did a great job everyday to keep it clean at least. Blue terrain restaurant outside is beautiful, but staff seem unprofessional there during evenings. Keep asking to leave review on google and mention their names. If this is the motivational program hotel applies, it should be reviewed. Had a chance to have a festive brunch there, it was fantastic. Restaurant on the first floor has issues with ventilation system. It's an open kitchen which is nice, however all the smells spread around the whole restaurant. Was avoiding breakfast there not to smell bad in the office later. All the water in the hotel is chargable, when in Marriot you have it everywhere for free. It was very dissapointing.

The hotel is well located for the IT offices across the road The staff were very attentive and helpful during breakfast I enjoyed my stay

I arrived at 3am in the hotel. Reception did not ask if I wanted a smoking or non smoking room and I ended up with a smoking room. I then needed to change it and at the end I was in my room at 3:30 am. The new room was not really clean but I was too tired to complain. In Bangalore there are 5 star hotels within the same price range so honestly I don’t see the point to book this hotel is not that is close to the office.

It was a really great experience. I was very happy with all the services and the quality of breakfast.

The breakfast was excellent. The rooms were good, but quite small. The hotel staff was very friendly and prompt. One major concern is with the air-conditioning. The temperature control simply does not work. I thought it was only for my room, turns out it is an issue in other rooms too. Novotel, please look into it.

Hotel seems short-staffed. Delays in room service/restaurant service, especially during breakfast.