Good

It was very comfortable.

Hygiene and serving standard in restaurant have gone down drastically

good location, food spread was good, room was clean and neat

Buffet service was good but pool side restaurant was closed Rooms were hygienic and we'll maintained, sealed and sanitised. All covid protocol neatly followed. While we booked it said room with swimming pool view but we got the one in opposite direction that was a bummer. Nevertheless, it was peaceful stay and cut out of traffic even though the traffic was right in front. What concerned me was the use of bisleri bottles.I would suggest them to opt for glass or steel ones and tht can be refilled instead of plastic usage to be kind to environment. Overall happy with the stay

Hotel had poor staff behaviour who was very disinterested. The Jet spray was leaking and took them 15 hours to come and attend the complaint because someone in the staff forgot to inform We were to checkout in morning for work, but there was no hot water. The whole crew had to take cold water bath. Reception didn't take much interest. I was served Non Veg food when I ordered a vegetarian food. Overall the hotel experience was VERYYYY disappointing. Since this was a business travel, we are recommending our booking team to never book this hotel. Best, Jeet 91…

The experience, right from check-in to end of my stay was excellent. The check-in staff, the in room dining, the staffs and service at breakfast area and the lounge is praiseworthy. Overall a wonderful stay.

The best part of the hotel was the staff. Everyone starting with the reception, the security at the gate, the staff in the restaurant were extremely courteous and welcoming. I would especially like to call out Deepika at the reception amd Sowmya who helps with luggage in the lobby- they were great and personified hospitality , based on which I shall be returning next week.

The quality of the room and ambience is very good. Food quality in Restaurant, and overall service was poor.

Overall the intention of management is good but does not translate in equivalent delivery on ground. Lot of faulty points, loose connections and last mile delivery issues. TV not working, limited options on in room dining, sockets coming out from walls, room service and housekeeping delays etc etc

Rooms : Cozy . Room Service : Above per . From office : Excellent . Service: Amazing Fragrance managed by Sugamdh. Restaurant : Spacious & well placed . Service : The example of human touch with the energy & power of Kindness. Food : Below average . Taste of the food of Chef tastes , they will resign Bell desk : Just splendid. It's really paifull to see that People working for 18 hours on each department, it's just the wow of a dedication.

Room Quality and Maintenance was very good Very nice. Liked Very much. Food and Beverages were excellent Room Service was very good and cleanliness covid protocol and all covid protections were taken care

The staff was very friendly and helpful. The hotel had followed all the pandemic protocols in letter and spirit, ensuring minimum contact. I had forgotten my laptop charger, and i appreciate the cooperation of the hotel staff in handing it over to my company rep after two days.

I flew from California US to Bengaluru India during the COVID pandemic, and I self-quarantined here for 14 days as per international best practice to stop any possible spread and keep the elders in my family safe. Novotel took great care of me! There were initial hiccups but once they realised it, they resolved it and made sure the experience was truly smooth. I was in my hotel room but had everything I needed a phone call away. Check in was at an awkward time - 3am but they where ready, expecting me with sanitiser/face shield/etc. The room was good, bed was great! I did not have a balcony however, the room did not feel stuffy thanks to good air conditioning. The food was amazing, for both International and Indian cruise! I was also nostalgic for dishes off menu like Bindi masala fry, Hara-bara kebab, strawberry yogurt, etc they were very courteous and enabled my requests, certainly felt at home! Must try - The egg white masala omelette. The room service was very professional with best health care practice, my meals were served in take-out packaging with contactless delivery. The room was very comfortable, even without room service, they made sure I got all my daily requirements delivered contactless (aka earl grey tea,water,towels, etc). I had some out of the box requests as I forgot some necessities, but they were great to take care of them promptly as well. Post quarantine, I noticed other guests were not maintaining social distance/proper face masks near the lifts which really bothered me. I would just wait for them to go and wait for the next one. Also I would ask them to use face masks properly, please do the same if you observe bad practices. If the staff could request customers to practice face covering(for nose and mouth) at all times, like the staff that would be great. The staff overall were very lovely! Everyone from the restaurant( KP, Moomy, Durgha), Bar (Pappu, Ankan), Frontdesk ( Shermini) Overall customer care (Roopa, Sughand) were very caring and mindful of my circumstance and really went the extra mile to make me feel at home which is greatly appreciated! Definitely one to return to again, their hotel property is also quite good, well located. Oh! The staff also made me a little cake, as it was close to my birthday towards the end of my visit, it was amazing! Chocolate cake with almonds - again a must try if they have it on their regular menu, I'll definitely get it again!

I first stayed in Novotel in Sweden and then my journey with Novotel started . Very Nice ambience ,Neat and Clean ,Very Nice and polite staff .They care about your safety and privacy both. They have good and polite staff and food is also very good. Hope I will visit them again