Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.4/5 817 reviews

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12th Main Koramangala, 3rd Block, 560034 BENGALURU, India

Description

Hotel extras

  • Apartment style rooms, with state of the art modular kitchenette and private balcony.

  • Pet friendly hotel.

  • Food & Beverage options: All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

Our accommodation(s)

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Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

GPS:12.928873, 77.627443

Telephone
Fax +91 80 4512 1213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Verandah Koramangala

Discover The Verandah at Grand Mercure Bangalore. Our all-day dining restaurant offers indoor and outdoor spaces, perfect for family lunches, remote work, team meetings and social events. Enjoy global flavors and inventive beverages, crafted for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  817 reviews

TripAdvisor Rating  4.7/5  2,419 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Stephen A. S. D. Families - Confirmed reviews ALL

The rooms were clean, well maintained, and the hotel is well located in an affluent part of the city. We appreciated the early check-in, and staff were polite and courteous throughout our stay. Room service was helpful and responsive, which added positively to the in-room experience. Breakfast at The Verandah Restaurant offered a good selection of both local and international cuisine, which we enjoyed. However, there were noticeable communication gaps that detracted from the overall experience. Several emails went unanswered, including an initial enquiry regarding Accor Plus/ALL Plus benefits, despite the hotel seeking clarification on our check-in / out arrangements. We had a unique situation where we booked two nights but needed to check out late on the first night (not staying the second night) due to a late-night flight. This was clearly communicated prior to arrival via email, reiterated at check-in, and acknowledged by the front desk. Despite this, reception later called my wife to reconfirm, followed by another email to me, and at checkout the Guest Services team was still unaware of our planned departure. This resulted in repeated and frustrating explanations to multiple staff members, with arrangements needing to be reconfirmed several times. This led to repeated and frustrating explanations to multiple staff members. Despite email confirmation, the bill was not ready as advised, and even the concierge required a second follow-up after a 15-minute delay with no proactive update from reception. Additionally, although we paid for two nights, only one Accor Status Night has been credited. This is the first time in the past 12 months (with over 50 nights stayed, including other Accor properties in Bangalore) that no room upgrade was offered. Overall, a comfortable stay, but the level of coordination and loyalty recognition did not meet expectations.

Dear Stephen A. S. D., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Bangalore. I appreciate your positive remarks about our clean rooms, courteous staff, and the breakfast selection at The Verandah Restaurant. It is gratifying to know that you enjoyed these aspects of your visit. However, I sincerely apologize for the communication issues you encountered, particularly regarding your inquiries about the Accor Plus/ALL Plus benefits and the coordination of your check-out arrangements. It is concerning to hear about the repeated clarifications required and the lack of proactive updates during your stay. Please be assured that your insights are valuable in identifying areas for improvement. Additionally, I regret that your loyalty recognition did not meet your expectations. While we strive to honor our guests' loyalty, I understand your disappointment in not receiving an upgrade or the appropriate credit for your status night. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Beautiful property and stay

TripAdvisor rating 5.0/5

shabarish TripAdvisor review

The hospitality and service is top notch. House keeping staff Manju was exceptionally courteous and helpful. Would love to revisit

Dear Shabarish B, Thank you for your kind words regarding your stay at our property. It is gratifying to hear that you appreciated our hospitality and particularly acknowledged the exceptional service provided by Manju. We look forward to welcoming you back in the future. Kind Regards, Parag Shah Grand Mercure Bangalore

Amazing

TripAdvisor rating 5.0/5

Explorer54033962850 TripAdvisor review

Good experience tq so much I really happy . Stay was amazing. I have mentioned a person from reception Ms.Bhavita thank you

Dear Guest, Thank you for sharing your positive experience at Grand Mercure Bangalore. We are delighted to hear that your stay was amazing and that Ms. Bhavita made a positive impression. Your feedback is greatly appreciated. Kind Regards, Parag Shah Grand Mercure Bangalore

Good restaurant

TripAdvisor rating 5.0/5

Flyer22772276285 TripAdvisor review

Excellent food and service had a dinner with friends we enjoyed a ambience and food chef Sonu was a great chef he done the personalised service we also order aloo tiki chaat and chef finished the same on table

Dear Guest, Thank you for your kind words regarding your recent dining experience at our restaurant. We are delighted to hear that you enjoyed the ambience, food, and the personalized service provided by Chef Sonu. It is our aim to create memorable experiences for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back for another delightful meal in the future. Warm regards, Parag SHAH Grand Mercure Bangalore

A+, 5 stars

TripAdvisor rating 5.0/5

Passenger766984 TripAdvisor review

I spent a blissful 7 days here and everything was absolutely perfect! From their GM Mr Parag Shah to the entire Front Office staff and their restaurant chefs and crew - everyone took incredible care of me. Their breakfast buffet is to die for, their lunch and dinner was no different- By the Blue is a surreal dining experience and the hotel’s Koramangla location is A+. Courtney airport pick ups and drop offs, laundry service and whatever else your heart desires - no request was beyond reproach! I cannot wait to return and am already planning my next stay. Thank you to the entire Grand Mercure crew who made me feel like part of the extended Accor family - absolutely brilliant in every way imaginable.

Dear Guest, Thank you for taking the time to share your wonderful experience at Grand Mercure Bangalore. We are thrilled to hear that your seven-day stay was blissful and that you found everything to be perfect. It brings us immense joy to know that our team, from the front office staff to the restaurant chefs, made a positive impact on your visit. Your kind words about our breakfast buffet and the dining experience at By the Blue are greatly appreciated. We strive to provide an exceptional culinary experience, and it is gratifying to know that we succeeded in making your meals memorable. Additionally, we are pleased that our location in Koramangala met your expectations, providing you with convenient access to the vibrant surroundings. We are also delighted to hear that our airport transportation and laundry services contributed to your overall satisfaction. At Grand Mercure, we take pride in our ability to cater to our guests’ needs, ensuring that every request is met with utmost care and attention. Your enthusiasm to return and share another stay with us is the highest compliment we could receive. We look forward to welcoming you back and providing you with another exceptional experience that reinforces your connection with the Accor family. Thank you once again for your generous feedback, which motivates us to continuously strive for excellence. Warm regards, Parag SHAH Grand Mercure Bangalore

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Other web-users rate our hotel

  • 276 reviews 9.5/10 Location
  • 574 reviews 8.2/10 Room
  • 1,233 reviews 9.4/10 Service
  • 15 reviews 7.9/10 WiFi
  • 604 reviews 9/10 Food
  • 191 reviews 8/10 Cleanliness
  • 183 reviews 8.8/10 Breakfast
  • 75 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.