Dear Vimalraj K., Thank you for your positive feedback. We are pleased to hear that our reception staff provided you with excellent support during your stay. Your kind words will certainly be shared with the team, as they strive to create a welcoming experience for all our guests. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Fan W., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed our daily breakfast and appreciated the wide variety of delicious options available. It is equally rewarding to hear that our friendly team made your stay even more enjoyable with their warm hospitality. As an ALL Classic member, your appreciation and recommendation mean a great deal to us and motivate us to continue delivering memorable experiences. We look forward to welcoming you back to Grand Mercure Bangalore on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Anshina J., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. We are especially sorry to learn about the condition of the room, including the loose switch sockets, the air conditioning issue on your first night, the curtains not being properly set, and the maintenance concerns you encountered. We also apologize for the inconvenience caused by the power interruptions, particularly as they impacted your work during your stay. At the same time, we are truly grateful for your kind words about our team. It is heartening to know that you found our colleagues helpful, kind, and always willing to assist. We will be sure to share your appreciation with the entire team, as it will mean a great deal to them. As an ALL Classic member, your feedback is extremely valuable to us. We have shared your comments with our Engineering and Operations teams for immediate review and corrective action to improve the condition of our rooms and guest experience. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with a significantly improved stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Karthik S., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a great experience with us and found Grand Mercure Bangalore to be an ideal place for business meetings. It is equally rewarding to hear that you appreciated our accommodation, cleanliness, and overall hospitality. As an ALL Classic member, your recommendation and continued trust mean a great deal to us. Your kind words encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back to Grand Mercure Bangalore for another successful business stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Wipoo K., Thank you for taking the time to share such thoughtful and detailed feedback following your recent business stay with us. We are pleased to know that you had a pleasant stay and appreciated our convenient location, breakfast service, and the courteous assistance provided by our Reception team. It is wonderful to hear that you would consider staying with us again. At the same time, we sincerely apologize for the areas where we fell short of your expectations. We understand your disappointment regarding the room allocation and appreciate your feedback on the inconsistency in replenishing water and tissues during housekeeping service. We have shared these observations with our Housekeeping team to ensure better attention to detail and consistency. We also appreciate your suggestions regarding Smart TV entertainment options, WiFi accessibility, and clearer communication with international guests. Your feedback has been shared with the concerned teams as we continue to enhance our guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to Grand Mercure Bangalore and providing you with an even more comfortable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Anjani B., Thank you for taking the time to share your feedback and for choosing Grand Mercure Bangalore. We are delighted to know that you had a comfortable stay and were pleased with your accommodation, cleanliness, breakfast, WiFi, and the hospitality extended by our team. Your recommendation and perfect overall rating are greatly appreciated. As an ALL Classic member, we truly value your continued trust in Grand Mercure Bangalore. We look forward to welcoming you back on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Vikrant N., Thank you for your wonderful feedback and for making Grand Mercure Bangalore your preferred place to stay in Koramangala. We are truly delighted to know that you had another comfortable stay and that you continue to enjoy our breakfast spread, food, and the hospitality extended by our team. It is especially heartening to hear your appreciation for Chef Vilas, Parag, and our General Manager. We will be sure to share your kind words with them—they will be thrilled to know they made your stay even more memorable. As an ALL Platinum member, your loyalty and continued trust mean a great deal to us. Your feedback is a wonderful motivation for our entire team to keep delivering exceptional experiences. We look forward to welcoming you back to Grand Mercure Bangalore very soon. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Ranjith K., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet your expectations despite the warm welcome and smooth check-in from our Front Office team. We apologize for the inconvenience you faced during breakfast, including the delay in preparing your live counter order and the unprofessional interaction you witnessed in the restaurant. This is certainly not the experience we want our guests to have, and we have shared your feedback with our Culinary and Restaurant teams for immediate review. We are also sorry for the disturbance caused by the unattended pet on your floor. While we are a pet-friendly hotel, we expect all pet owners to be considerate of fellow guests, and we will reinforce these guidelines to prevent similar situations. Most importantly, we apologize that your wife did not receive assistance with the luggage despite requesting it. This falls short of our service standards, and we have addressed this with the concerned team to ensure better responsiveness in the future. As an ALL Classic member, we truly value your patronage and appreciate your candid feedback. We hope you will give us another opportunity to provide you with the seamless hospitality that Grand Mercure Bangalore strives to deliver. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Pooja D., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you had a good overall experience and appreciated our accommodation, cleanliness, WiFi, and the service extended by our team. It is especially encouraging to hear your kind words about our service. As an ALL Classic member, your recommendation and continued support mean a great deal to us. We also appreciate your feedback on the breakfast selection as we continue to enhance our guest experience. We look forward to welcoming you back to Grand Mercure Bangalore for another comfortable and memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Chinmay B., Thank you for your heartfelt feedback and for awarding us a perfect score. It truly means a lot to the entire team. We are absolutely delighted to know that every stay with us has been comfortable and memorable. Your kind words about our Front Office, Restaurant, and Culinary teams are deeply appreciated. We will be sure to share your appreciation with Aanchal, Chef Vilas, Kasturi, Lal Baby, Shubham, and the rest of the team—they will be thrilled to know they made your visit so special. As an ALL Gold member, your continued trust and loyalty are incredibly valuable to us. Creating memorable experiences for our returning guests is what we strive for every day, and we are so pleased we could do that for you. We look forward to welcoming you and your partner back to Grand Mercure Bangalore for many more memorable stays. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Raza K., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had an excellent business stay and enjoyed our convenient location, well-maintained property, breakfast buffet, and the warm hospitality extended by our team. It is especially heartening to hear that Harsh at the Front Office made a positive impression with his friendly and helpful service. We will be sure to share your appreciation with him. Your kind words are a great motivation for our entire team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back to Grand Mercure Bangalore for another exceptional stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Pankaj K. A., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you had a comfortable stay and appreciated the accommodation, cleanliness, breakfast, and the hospitality extended by our team. It is especially wonderful to hear that our Chef took the time to engage with you and your family and contributed positively to your experience. We sincerely appreciate your feedback regarding the in-room hygiene amenities, particularly the body lotion. We understand your expectation of quality amenities consistent with the overall positioning of the hotel, and your comments have been shared with the concerned team for review. We also appreciate your feedback regarding WiFi connectivity and will continue working towards enhancing the overall guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Grand Mercure Bangalore for an even more comfortable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Lee C. L., Thank you for taking the time to share such detailed and constructive feedback following your recent stay with us. We are pleased to know that you enjoyed the spacious room, the convenience of the kitchen, our excellent breakfast—especially the butter chicken with masala dosa—and the warm and helpful service extended by our team. At the same time, we sincerely apologise for the inconvenience caused by the issues with the electrical sockets, clogged toilet, and door closer. We understand how frustrating it must have been to encounter these concerns immediately upon entering the room, particularly the door issue which resulted in unnecessary noise and disturbance. Your feedback has been shared with our Engineering and Front Office teams to strengthen our pre-arrival room inspection process. We also appreciate your observation regarding the sofa and carpet. This has been shared with our Housekeeping team for necessary attention. Thank you once again for your valuable feedback and recommendation. We hope to welcome you back to Grand Mercure Bangalore and provide you with a more seamless and comfortable experience from the moment you arrive. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Uvaraj, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our location, hospitality, amenities, cleanliness, and overall guest experience. It is encouraging to hear that you found many aspects of the property well appreciated. At the same time, we sincerely apologize for the concerns you experienced regarding the availability of kitchen utensils, outdated in-room infotainment, and your experience with our valet and security teams. Your feedback is valuable, and we have shared it with the concerned departments for review, with a focus on enhancing our service standards and training. We also appreciate your comments regarding WiFi connectivity and will continue working towards improving the overall guest experience. As an ALL Classic member, we truly value your patronage and thank you for your constructive feedback. We hope to welcome you back to Grand Mercure Bangalore and provide you with a much-improved experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Markus R., Thank you for your kind words regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that you enjoyed your time with us and appreciate your loyalty. We look forward to welcoming you back in the future. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Koodathumuriyil V. E., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We are pleased to know that you appreciated our central location, spacious suites, and the courteous and helpful service extended by our team. At the same time, we sincerely regret the inconvenience caused by the damp towels and the residual cigarette smell in the room. We understand how this can affect the comfort of your stay, and your feedback has been shared with our Housekeeping and Operations teams for review and corrective action. We also appreciate your comments regarding the décor and the opportunity to further enhance the sophistication of our suites. Your observations are valuable as we continue to look at ways to improve the overall guest experience. As an ALL Classic member, we truly value your patronage and recommendation. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with an even more comfortable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Yogesh G., Thank you for your positive feedback. We are delighted to hear that you had a nice experience at Grand Mercure Bangalore. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Chirag M., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and appreciated the humility and politeness of our Front Office team, as well as the cleanliness and overall service. At the same time, we sincerely apologize for the disappointment caused by your breakfast experience. The extended waiting time for the dosa and the fact that your egg order was not recorded are certainly not the standards we aim to maintain. We have noted your feedback and will be sharing it with our Culinary team for review and corrective action. We also regret the inconvenience caused by the noise from the room located near the lift. We understand how this could affect your comfort, particularly during the morning hours. Your feedback regarding the room allocation and the steam room experience has also been noted and will be reviewed by the concerned teams. We truly value your candid feedback and understand your concerns regarding the overall value of your stay. We hope to have the opportunity to welcome you back and provide you with a more seamless and satisfying experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Nitin J., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our peaceful location and the courteous service provided by our staff across various areas of the hotel. Your kind words will certainly motivate the team to continue delivering exceptional experiences. Kind Regards, Parag Shah Grand Mercure Bangalore