Grand Mercure Bangalore 5 stars

Customer review rating 4.4/5 2,752 reviews
Grand Mercure Bangalore
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+ 22 Services
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Room 1

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Children's age

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Hotel extras

  • Apartment styled rooms, with state of the art modular kitchenette and private balcony

  • Best-in-class WIFI in the entire hotel. Pet friendly hotel.

  • Many Food & Beverage options, All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • BENGALURU INTL APTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bangalore

12th Main Koramangala
3rd Block
560034
bengaluru
india

Tel: +918045121212

Fax: (+91)80/45121213

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BENGALURU INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    BENGALURU CANTONMENT At 9.5km / 5.9 miles

  • By train

    BENGALURU CITY ST At 15km / 9.32 miles

  • By train

    YESHWANTHPUR At 18km / 11.19 miles

GPS :12.928873, 77.627443

Our accommodations

Studio Suite with Balcony

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

One-Bedroom Suite with Balcony

  • Max. number of persons: 4
  • Area: From 58
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Two-Bedroom Suite with Balcony

  • Max. number of persons: 4
  • Area: From 84
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

BY THE BLUE

Type of cuisine: Regional

This Poolside RestoBar offers Indian specialty cuisine and grills makes for the perfect dining experience with its great ambience. This ideal location at the poolside is a feature that enhances the food and beverage experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

12TH MAIN

Type of cuisine: International

12th Main provides a unique dining experience offering global gourmet cuisine. An exquisite selection of breakfast, lunch and dinner buffets. An à la carte menu is available which serves the signature dishes of 12th Main restaurant.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The 12th Main and By the Blue Restaurants offer a great selection of regional and international beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 148

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Grand Mercure Bangalore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,752 reviews

tripadvisor

TripAdvisor Rating 4.5/5

833 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Stay

Customer review rating 4.4/5

Raj Families - 18/02/2020 Confirmed reviews ALL

Very Nice service and staff were friendly nice and good size room, but food ( cooking & taste) needs to improve.

Dear Mr. R., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the room and my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Shubojit. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments on the food quality and taste and I have personally discussed the same with my Executive Chef and my Food and Beverage Manager for a review and improvement. However, I apologize for any inconvenience caused. Please rest assured measures such as training and process implementation will take place with immediate effect to avoid issues of this nature in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Convenient to visit Koramangara

Customer review rating 4.4/5

Howard Business - 17/02/2020 Confirmed reviews ALL

The staff were all helpful and nice and the food at your restaurant was delicious. The location was also very convenient, so generally I would say it was a very nice stay and I was quite satisfied. The only two drawbacks is probably (1) the lack of enough electricity charging terminals. A USB hub or two would be most helpful, and (2) Wi-Fi connection was not great in retrospect when compared to the hotel I stayed at in Mumbai. Given the digital age we live in these upgrades would make it more easier for me to come to the hotel again. Thank you!

Dear Mr. S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the ambience, food and most importantly my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your feedback on providing more electrical charging options. I have personally discussed the same with my Chief Engineer for a review and improvement. I have also noted your comments on the WiFi and I have shared the same with my IT Manager who is reviewing this area of opportunities for improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Amazing Stay !!

Customer review rating 4.4/5

Manpreet S. Business - 17/02/2020 Confirmed reviews ALL

Everything was good, room, food, facilities. The hospitality was amazingly superb, the whole staff is very courteous and very well trained.

Dear Mr. S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the hotel facilities, room, food and most importantly my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Ok

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Registration and check out is a problem. Front office staff have no idea that I have stayed there 100s of times. They always have my contact information wrong.

Dear Mr K., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. Thank you also for your loyalty and patronage to Accor. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that your experience during check-in and check-out did not meet your expectations; please allow me to express my sincerest apologies. I have personally discussed the same with my Front Office Manager for a review of their processes and we will ensure that this will not be the case for your future visits. I have also observed that you have rated us low on accommodation and have shared the same with my Executive Housekeeper who is reviewing this area for opportunities of improvement. Rest assured that we are taking the appropriate measures to address these problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan Aranha General Manager

Good stay

Customer review rating 4.4/5

A. Families - 17/02/2020 Confirmed reviews ALL

It was nice

Dear Mr. A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your feedback on the room allocated near the stores and we will ensure that this will not be the case for your future visits. However I apologize for any inconvenience caused. Please rest assured that we are taking the appropriate measures to address the concerns highlighted and prevent future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Great location and feeling like at home

Customer review rating 4.4/5

Jesus J. M. Business - 17/02/2020 Confirmed reviews ALL

The location in Koramangala is fantastic as it is on short distance to comercial areas and all kinds of entertainment. The upcoming metro line nearby will further enhance its position. Transport to the office provided by the hotel was 5 starts, drivers were always ontime and very friendly. The included 2pcs of laundry, really makes your life easier as you do not need to pack that much for your trip. Rooms are amazing, biggest and most complete room I have ever stayed on. Really good value. Food in the 12th Main restaurant was amazing, either a la carte or buffet with big spread, quality was top notch. Chef was always attentive and sometimes walked around to ask customers about how they found the food. Restaurant staff were always friendly and briefly took orders and provided what was needed. Reception staff were always welcoming and very supportive to arrange any needs. Check in and out experiences were fast and painless. Overall, this is a fantastic hotel with amazing staff and amenities in a great location. The quality of the services provided in the special rates makes it a must stay option for a business trip to Bengaluru. Thank you very much for making me feel like at home during my stay. Jesus Jimenez M.

Dear Mr. Jimenez M., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for your patronage and for appreciating the hotel facilities, ambience, room, food and most importantly my staff. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing such a wonderful review and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Well located

Customer review rating 4.4/5

Anonymous Solo - 12/02/2020 Confirmed reviews ALL

Nitish was very good and kind the staff also were very pleasant

Dear Mr. B., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank You for appreciating my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Nitish. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Well located, nice gym

Customer review rating 4.4/5

R. Business - 11/02/2020 Confirmed reviews ALL

My stay was very pleasant. The hotel staff was very welcoming and accommodating. The rooms were functional and clean if a little run down. The restaurant and service there were very good. The gym was nice; plenty of equipment and clean. One item of feedback would be that I do not think your concierge should recommend the Skyye lounge as a nice place to go as we found this to be an extremely loud place that did not serve any local food (whereas we had asked for recommendations for good local restaurants; the Punjab Grill that was recommended to us the night before was excellent).

Dear Mr. R., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the hotel amenities, rooms, food and most importantly my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Stayed with family

Customer review rating 4.4/5

Ravi Families - 10/02/2020 Confirmed reviews ALL

Had a good time at Grand mercure, Koramangala with family

Dear Mr. S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. You may receive a link from TripAdvisor with reference to your stay; we request you to share your kind feedback. Sincerely, Rayan Aranha General Manager

Good stay

Customer review rating 4.4/5

Bhumi M. Business - 10/02/2020 Confirmed reviews ALL

nice stay and good sevice.

Dear Ms. M., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. You may receive a link from TripAdvisor with reference to your stay; we request you to share your kind feedback. Sincerely, Rayan Aranha General Manager

Short and sweet stay

Customer review rating 4.4/5

Suhas Business - 10/02/2020 Confirmed reviews ALL

Stayed for a night to attend a personal function and meet a couple of business associates in the vicinity. Though the hotel is a little away from teh main road, it is easily located on all travel / taxi apps. The check-in was quite quick and I was given a room upgrade free of charge. The room itself was quite spacious, with a separate seating area and a small kitchenette. The balcony was quite small and could do with a little less "crowding" in terms of furniture and a big potted plant. All in all, no major complaints, and I enjoyed a good night's sleep. The breakfast next day was sumptuous and there was a special menu on order, to boot. Service was quick and efficient. Will definitely stay here again if work or family brings me to this part of Bangalore!

Dear Mr. R., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating our service, rooms and food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Well located, hotel needs much repair and maintenance

Customer review rating 4.4/5

Jawahar M. Business - 09/02/2020 Confirmed reviews ALL

I really appreciate the wonderful staff and leaders at the hotel. They are always ready to do what it takes to improve the experience. I saw many instances of that during my stay. Mr. Monish helped me during my checkout with an error with the spa bill. The chef at By The Blue was always able to help me with a smile, to accommodate with some gluten-free options. Breakfast staff were very helpful. The room needed maintenance. When I moved in there were many obvious things wrong with the room. Someone should inspect and fix before a new guest moves in. It took a few calls to get all the issues resolved. The issues continued, however. Lights, shower head, water leaking out the fridge, etc. etc. Air conditioning was not fixed inspite of many calls. Even the last night, the bedroom AC was not functional. I was also not happy with the location of the room. Very noisy with the elevators. I love the location of the hotel. It allows me to walk to my work. After this trip, I will have to seriously consider whether it is worth it, to deal with so many issues. I hope you are able to fix these problems and keep me as a customer.

Dear Mr. M., Thank you for taking the time to tell us about your recent experience at Grand Mercure Bangalore. I also thank you for your continued patronage and the appreciation of my team. Mohnish and my Chefs will be delighted to read your comments. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback was very important to us. I have noted your comments on the overall maintenance and upkeep of the room and appliances and have personally discussed the same with my Chief Engineer and Executive Housekeeper for a review and improvement. I have also noted your feedback on the room allocated near the elevators and we will ensure that this will not be the case for your future visits. Please rest assured that we are taking the appropriate measures to address the concerns highlighted and prevent future occurrences. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan Aranha General Manager

Excellent Hotel

Customer review rating 4.4/5

Uday W. Business - 08/02/2020 Confirmed reviews ALL

Quiet hotel with good food and very spacious accommodation.

Dear Mr. W., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the rooms and my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. You may receive a link from TripAdvisor with reference to your stay; we request you to share your kind feedback. Sincerely, Rayan Aranha General Manager

Great property, well maintained and good facilities

Customer review rating 4.4/5

Ms B. Business - 06/02/2020 Confirmed reviews ALL

Pleasant welcome, I appreciated the upgrade. The breakfast had a very good range including a variety of cheeses. The spa service was very good.

Dear Ms. B., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the food and the spa services. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

nice hotel, nice persons at service

Customer review rating 4.4/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

staff with good service orientation, very nice and proactive

Dear Mr. K., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager
Customer review rating 4.4/5

Parameswar S. Business - 02/02/2020 Confirmed reviews ALL

Not customer friendly, 1. Initial slept in sofa even after making complain that the bed is not sufficient for family of 4 , tere was no option to puta single bed , neither in room nor in hall 2. Sometimes they overlook the quality of food like burnt vada 3. Even sometimes they do not see if there is water in table or plate in table where guest is sitting 4. Food from outside is not getting delivered by staff from front desk to room , we need to come and take our own though outside food is allowed

Dear Mr. S., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback was very important to us. I have noted your comments on an extra bed. I understand from my team that on arrival, an extra bed was offered on an additional charge and I apologize if there was a misunderstanding here. I have personally discussed the same with my Front Office Manager for a review of this matter. I have also noted your feedback on quality of food and services and have shared this with my Executive Chef and my Food & Beverage Manager for improvements in these areas. With reference to food delivery, I must inform you the hotel does not receive food directly from outside and deliver to the guests. This is a safety and security measure. Please rest assured that we are taking the appropriate measures to address your issues and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan Aranha General Manager

Well located being closer to my office

Customer review rating 4.4/5

Sudipta S. Business - 01/02/2020 Confirmed reviews ALL

A home away from home

Dear Mr. S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Rayan Aranha General Manager

Decent

Customer review rating 4.4/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

Positive: - allowed later check out, very flexible. - helpful and friendly staff Negative: - Bathroom smelled bad / sewer like - Toilet kept making weird sounds all night - 30 minutes before check-out, the electricity disappeared twice. - Hotell hallways smelled bad

Dear Ms. J., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore and for appreciating my staff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback was very important to us. I have noted your comments on the bathroom infrastructure and the hallway. I have personally discussed the same with my Executive Housekeeper and Chief Engineer who is reviewing these areas of opportunities for improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan Aranha General Manager

Good stay, great rooms, delicious food

Customer review rating 4.4/5

Abhijeet A. Business - 31/01/2020 Confirmed reviews ALL

Stayed there for 10 days and has been one of the best experiences of corporate stay I've had. Both the 12th Main and the pool-side restaurant offer delicious food, great ambiance and spectacular presentation. The rooms were really spacious, kept clean daily and the staff is really welcoming, almost making you never want to leave

Dear Mr. A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. Thank you for appreciating the room, ambience, food and most importantly my staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager

Good stay

Customer review rating 4.4/5

N G. S. Solo - 30/01/2020 Confirmed reviews ALL

Good

Dear Mr. N., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan Aranha General Manager
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