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Grand Mercure Bangalore 5 stars

Customer review rating 4.4/5 2,959 reviews

ALLSAFE approved hotel

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Grand Mercure Bangalore
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+ 22 Services

Hotel extras

  • Apartment styled rooms, with state of the art modular kitchenette and private balcony

  • Best-in-class WIFI in the entire hotel. Pet friendly hotel.

  • Many Food & Beverage options, All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • BENGALURU INTL APTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bangalore

12th Main Koramangala
3rd Block
560034 bengaluru
india

Tel: +918045121212

Fax: (+91)80/45121213

Check-in from 14h00

Check out up to 12h00

  • By plane

    BENGALURU INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    BENGALURU CANTONMENT At 9.5km / 5.9 miles

  • By train

    BENGALURU CITY ST At 15km / 9.32 miles

  • By train

    YESHWANTHPUR At 18km / 11.19 miles

GPS :12.928873, 77.627443

Our accommodation(s)

Studio Suite with Balcony

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

One Bedroom Suite with Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 58 / 624 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Two Bedroom Suite with Balcony

  • Max. number of persons: 4
  • Area: From 84 / 904 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Suites

Our restaurants and bars

BY THE BLUE

Type of cuisine: Regional

This Poolside RestoBar offers Indian specialty cuisine and grills makes for the perfect dining experience with its great ambience. This ideal location at the poolside is a feature that enhances the food and beverage experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

12TH MAIN

Type of cuisine: International

12th Main provides a unique dining experience offering global gourmet cuisine. An à la carte menu is available which serves the signature dishes of 12th Main restaurant.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The 12th Main and By the Blue Restaurants offer a great selection of regional and international beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 148

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Grand Mercure Bangalore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,959 reviews

tripadvisor

TripAdvisor Rating 4.5/5

960 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Family friendly atmosphere. Had a Good stay. Very Hygenic. Food was tasty

Customer review rating 5.0/5

Pradeep B. N. Families - 01/05/2021 Confirmed reviews ALL

Located in a quiet area. Staff are very co-operative. Food was excellent. Maintains the COVID protocol set by government. House keeping was excellent. Overall I enjoyed the stay

Dear Mr. Pradeep Balacharan N., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Good stay

Customer review rating 4.5/5

Mohit Couples - 30/04/2021 Confirmed reviews ALL

We booked this stay for a birthday, which i mentioned during the booking and the staff was kind enough to leave a cake in the room. We greatly appreciated the gesture and the cake was amazing. Overall the stay was good, especially the food. We will certainly visit again. Thank you.

Customer review rating 5.0/5

Priya D. Families - 21/04/2021 Confirmed reviews ALL

We were extremely happy with the stay Good service and good food

Dear Ms. Priya V., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Shardul. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Peaceful Location

Customer review rating 4.5/5

Ashok M. M. Couples - 21/04/2021 Confirmed reviews ALL

This hotel was located in a silent residential area which makes it highly peaceful place, the check in was smooth and room upgraded being Accor member, the covid precautions were taken seriously, the staff were good and helpful, the restaurant food was good and the staff also good specially Ms Pooja, buffet breakfast spread was also good with live counter preparation, it's a good place to stay while in Bangalore.

Good stay

Customer review rating 4.0/5

Sudhir K. P. Solo - 20/04/2021 Confirmed reviews ALL

Good overall experience in precise

Dear Mr. Sudheer P., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

nature stay

Customer review rating 4.5/5

Dhananjay C. Business - 20/04/2021 Confirmed reviews ALL

Fresh Environment, Nice people, Cooks, front office bearers etc .........................................................

Dear Mr. Dhananjay C., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Good property with super slow staff

TripAdvisor rating 3.0/5

connectlokeshsharma Business - 14/04/2021 TripAdvisor review

Yes it’s correct what my title says. It’s from one of the good properties of All Accor in Bangalore. But the staff is super slow and dumb. Except Ms. Richa at front desk rest of all the staff members are super slow and dumb. They don’t know how to do billing at the restaurant and they don’t know the procedure of billing the All Accor member. Then next morning I found that toiletries kept aren’t proper so asked to bring new toiletries and guess what it took them more than half an hour with 6 reminders. And even after 6 reminders I din get what I asked for. Resulting I skipped my breakfast as I was getting late for airport. My advice is to work on good and on time service rather than saying sorry.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

Well located, spacious room

Customer review rating 4.0/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

The hotel is well-maintained. We really liked the room as it was spacious and comfortable. It had a nice feel.

Dear Ms. Chetna A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your feedback on the Toaster and the water filter not working and this has been discussed with my Housekeeping Manager, additionally the feedback with regard to the staff at the front desk has been discussed with the Front office Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Excellent Hotel Stay

TripAdvisor rating 5.0/5

siddharth C Business - 11/04/2021 TripAdvisor review

Nature and ambiance at its the best. .............Calm & Quite Staff likes Front office Manger Mr Monish , excellent knowledgeable, hospitable and adaptable, Front desk personnel specially Mr Shardul has very good skill of handling the guest, accounting knowledge ..Keep it up guys !!!!

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation, especially for Shardul and Mohnish motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Helpful Staff

Customer review rating 5.0/5

Anshula S. Couples - 08/04/2021 Confirmed reviews ALL

The location is beautiful and the staff is very helpful, including the housekeeping staff and the AM Mohanish.

Dear Ms. Anshula S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially for Mohnish Lall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Good stay

Customer review rating 4.5/5

Praveen K. Business - 06/04/2021 Confirmed reviews ALL

It was like home away from home

Dear Mr. Praveen K., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Good stay. Great experience

Customer review rating 5.0/5

Nizar Couples - 05/04/2021 Confirmed reviews ALL

It was great stay that we had. Spacious, clean rooms. Located in prime location.

Dear Mr. Nizar P., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager
Customer review rating 3.0/5

Anonymous Solo - 03/04/2021 Confirmed reviews ALL

I am a long custiomer of mercure.. if not stay full night, I used to take day time room for business purpose and I use to always like it. This time was bit different: - AC wasn't functioning properly.. it was hot and I wasn't able to set temperature below 24.5 - there were no moisturisers. I have to ask one later at Helpdesk - hand towels were very few - refrigerator had nothing but fill of chilled ice . I guess it was on without attention

Dear Mr. Varun A., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have discussed your feedback with my team and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan. A. General Manager

Excellent experience & service recovery

Customer review rating 5.0/5

Nikil K. Friends - 02/04/2021 Confirmed reviews ALL

Excellent stay and gesture. Very very well maintained rooms, great staff, high levels of warmth and hospitality. Kudos to Mohnish, Head Chef, Chef at By the Blue and service staff of by the Blue! Amazing service, great food as always! Food was outstanding, service was excellent. However a guest was allowed to play his choice of music at the restaurant (by the blue) and it changed the entire ambience of the place, loud blaring music did not go with the restaurant. We were approach by the sales head multiple times to ask if the music was okay, couldn’t really say no but would have been a much better experience without the change in music. Excellent food and service, hats off to Chef and the service team.

Dear Mr. Nikil K., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have discussed your feedback with regard to the music at the restaurant with my F&B manager and will have this implemented. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Comfortable stay

Customer review rating 5.0/5

Rakesh V. Families - 30/03/2021 Confirmed reviews ALL

Excellent stay , very comfortable , centrally located

Dear Mr. Rakesh V., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Stay At grand Mercure

Customer review rating 5.0/5

Anil S. Families - 26/03/2021 Confirmed reviews ALL

It was a great experience.... especially thanks to Monish for the extra care that he took and organising everything and making the day memorable

Dear Mr. Anil S., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Not worth money

TripAdvisor rating 2.0/5

ashokdube Business - 13/03/2021 TripAdvisor review

Location is not ideal. Staff is not warm and proactive in making guest comfortable. Basic Toiletries have to be asked for. Terrific is way beyond the hotel standard, services and amenities. Its more of average service apartment then a reasonably good hotel.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

excellent

TripAdvisor rating 5.0/5

Resort62622163099 Business - 28/02/2021 TripAdvisor review

it is very nice to stay for a week and good supportive staff even cleaner to laundry guys restaurant and room service also fine one my best stay in resend fast air-condition also very good beddings pillows are very fine quite area nice sleep

Dear Patron, Thank you for sharing your encouraging review on TripAdvisor. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. I have shared your encouraging feedback with our team and I am sure that this will motivate us further to create exceptional experiences for our guests. Thank you once again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Business Stay

TripAdvisor rating 5.0/5

mahendranathtalluri Business - 14/02/2021 TripAdvisor review

Hotel was in heart of the city. Fully sanitised. Staff members were helpful. I stated for one night. Food was good and reasonably priced. Kitchen is pile of you are travelling with family. Balcony was also there.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Great service the front dest was warm and helpful every thing went well.rooms were clean and beutiful.

TripAdvisor rating 5.0/5

Cruiser64370641611 24/11/2020 TripAdvisor review

Great service front desk and house keeping excellent job done.Covid protocol was safely executed.Rooms were clean and all amenities offered as expected.The location wise it is a calm and peace full place to stay.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

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