Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.4/5 841 reviews

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12th Main Koramangala, 3rd Block, 560034 BENGALURU, India

Description

Hotel extras

  • All-suite rooms with kitchenettes, living rooms & select suites with balconies.

  • Two premium restaurants, serving global and inspired Indian cuisine respectively.

  • Pet-friendly hotel with pet menu.

  • Spacious suites with comfortable beds.

  • Close proximity to major IT, business/financial hubs/districts, green parks & leisure spots.

Our accommodation(s)

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Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

GPS:12.928873, 77.627443

Telephone
Fax +91 80 4512 1213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  841 reviews

Customer review rating 3.5/5

Brigitte M. D. V. D. F. Business - Confirmed reviews ALL

Quiet area which is much appreciated in Bangalore. Good food. Areas of improvement : some rooms need to be renovated. Hose broken, lots of limestone in the shower room 416. Service a bit long at the restaurant

Dear Brigitte M. D. V. D. F., Thank you for your feedback regarding your recent stay. While we are pleased you enjoyed the quiet ambiance and dining options, we acknowledge your concerns about room maintenance and service delays. Your input is valuable as we continually seek to enhance our guest experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 4.0/5

Mikael H. J. T. Business - Confirmed reviews ALL

Very people, good services, the bed are not perfect but ok.

Dear Mikael H. J. T., Thank you for your positive feedback regarding our location and services. We appreciate your comments about the beds, as we continually strive to enhance guest comfort. Your insights are valuable to us. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 2.5/5

Mohamed A. P. Families - Confirmed reviews ALL

We were not given a good room. There were three of us checking in, but we received a small room. Meanwhile, another family with one adult and one child was given a much bigger room. They never suggested to change the room even next day, when third person checked in

Customer review rating 4.5/5

Sujay D. Business - Confirmed reviews ALL

It was a very nice stay with my specific requirements taken care of. The stay was made even more memorable through personal curations by Chef Vilas & overview by Parag Shah. Arcee in the By the Blue poolside restaurant was pretty proactive & attentive and Saumalya from the front office team was pretty courteous. Thanks for making the trip convenient and comfortable!

Dear Sujay D., Thank you for your positive feedback regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that your specific requirements were met and that our team, including Chef Vilas, Arcee, and Saumalya, contributed to making your experience memorable. Your kind words inspire us to maintain our commitment to guest satisfaction. We look forward to welcoming you back in the future. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 4.5/5

Edith M. C. Couples - Confirmed reviews ALL

Our second visit to this hotel, chosen because of convenient location near friends but also with a pool, and because of the rooms being provided with separate lounge, dining area and kitchenette (bedroom can be separated by sliding screen with curtains). There is a good choice of food, both a la carte and buffet, with 3 areas to eat - Verandah main restaurant, the outside courtyard, and the By the Blue poolside. All the staff are extremely welcoming, and regularly ask if they can get us anything. Also impressive that various team leaders came by to check that we were having a good stay - including the general manager himself, and the head chef. Communications with Booking staff and Reception desk were very helpful and efficient, both before and during our stay. The only thing we found less good here - which we commented on last year as well - was the noise level in the restaurant. It is an echoing space because of its design, so the sound of people talking resonates around the room. But the presence of supposedly 'background' music makes this worse, not only from the volume of the music itself which is much louder than background, but because it then means people talk more loudly to be heard. We asked to be seated away from loudspeakers, and in the end we felt the only peaceful place for us to eat was in the courtyard. We know people have different tastes in music so it would be selfish of us to complain about that, but the choice of songs particularly at breakfast did not to us seem at all calm or soothing. For guests who are already hard of hearing it is a difficult atmosphere to be in. We would also comment that at the Sunday Brunch, with live music, the volume of the loudspeakers was so high that even our normal-hearing guests could not hear what we were saying, and we retreated to a downstairs table under the bar canopy where we could sit behind a loudspeaker. The singer was very good and we enjoyed her chosen music but we did also want to enjoy chatting with friends we had flown 1000s of miles to see!

Dear Edith M. C., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Bangalore. We are pleased to hear that you found your accommodations comfortable and appreciated the spaciousness of the rooms, as well as the attentiveness of our staff. It is always gratifying to know that our team members made a positive impact on your experience, especially during your interactions with the general manager and head chef. We acknowledge your concerns regarding the noise levels in the restaurant. The design of the space can sometimes amplify sound, and we understand how background music may not always create the serene atmosphere we strive for, particularly during meals. Your feedback about the music selection and volume has been duly noted, as we continuously seek to enhance our guests' dining experiences. We appreciate your loyalty to our hotel and your constructive comments, which will help us improve in the future. We hope to welcome you back for a more enjoyable dining experience on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Other web-users rate our hotel

  • 289 reviews 9.4/10 Location
  • 571 reviews 8.1/10 Room
  • 1,267 reviews 9.4/10 Service
  • 18 reviews 9.1/10 WiFi
  • 602 reviews 9/10 Food
  • 270 reviews 8.5/10 Comfort
  • 195 reviews 7.9/10 Cleanliness
  • 186 reviews 8.6/10 Breakfast

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