Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.4/5 3,177 reviews

ALLSAFE approved hotel

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Grand Mercure Bangalore
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+ 23 Services

Hotel extras

  • Apartment styled rooms, with state of the art modular kitchenette and private balcony

  • Best-in-class WIFI in the entire hotel. Pet friendly hotel.

  • Many Food & Beverage options, All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

Hotel location

Grand Mercure Bangalore

12th Main Koramangala
3rd Block
560034 bengaluru
india

Fax: (+91)80/45121213

Check-in from 14h00

Check out up to 12h00

  • By plane

    BENGALURU INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    BENGALURU CANTONMENT At 9.5km / 5.9 miles

  • By train

    BENGALURU CITY ST At 15km / 9.32 miles

  • By train

    YESHWANTHPUR At 18km / 11.19 miles

GPS:12.928873, 77.627443

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 148

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Grand Mercure Bangalore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,177 reviews

TripAdvisor Rating 4.5/5

1,062 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay but bad front desk service

TripAdvisor rating 4.0/5

rajeshkb0303 01/12/2021 TripAdvisor review

I’m a platinum member of Accor. I have stayed in various brands if Accor. Of which this place lacked on the service aspect. Rooms are good, ambience is wonderful. But the front desk people are so lethargic to deal with. They don’t care about customer service and every time we need wait for more 30-45 mins to get a response. When we raised this complaint- their response was we are under staffed. This is not acceptable.

Can hear when bathrooms in neighboring rooms are being used

Customer review rating 2.5/5

Anonymous Families - 29/11/2021 Confirmed reviews ALL

The location is good, room was mostly clean. Was unclear if the hotel was servicing the rooms daily - there was no mention of it. I had to inform them everyday prior to leaving room to NOT service it (covid and all). This also meant waiting quite a while to get clean towels on request. The worst was the fact that I could hear the water running from neighboring rooms (probably floor above) when in use (gross!). This was the case when I stayed a couple years prior too - but had completely forgotten how annoying that was.

Nice and clean Hotel. I enjoyed the stay.

Customer review rating 4.0/5

Vittorio Business - 27/11/2021 Confirmed reviews ALL

Nice and clean Hotel. I enjoyed the stay.

Dear Mr. Vittorio U., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Worth every penny.

Customer review rating 5.0/5

Arjun Couples - 27/11/2021 Confirmed reviews ALL

We enjoyed our stay. Reception was very kind to arrange us upgrade and small cake surprise for my partner. Mohnish and his team at reception and concierge did not left a single opportunity to make us comfortable. Very safe hotel to stay. Everything is so contactless check in and check out was smooth. Thank you Mohnish we shall visit soon.

Dear Mr. Arjun A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager
Customer review rating 4.0/5

Gautam B. Business - 25/11/2021 Confirmed reviews ALL

All else was fine. Running hot water was not available - and that was a problem.

Dear Mr. Gautam B., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan. A. General Manager

Great room, good service, gym, food & amenities

TripAdvisor rating 5.0/5

Karthik G 23/11/2021 TripAdvisor review

Was staying in Grand Mercure to visit family nearby and also work remotely. I booked the room with breakfast option. The restaurant downstairs serves breakfast and it was very good. The Gym was well equipped as well. Room service was great. Very cordial and friendly front desk staff and they help you with little details. Its a bit pricey, but totally worth it. Will stay here again.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Comfortable stay but...

Customer review rating 3.0/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Your location, rooms, staff is your biggest usp. Will give a 10 on that Though, please update your breakfast. I stayed for six days and it was exactly the same breakfast for all the days, which was pretty limited and average too. I got bored and had to eat elsewhere towards the end. Also, reception wasn't the most courteous one. Over a payment settlement issue, they lost it my presence, and also, a little courtesy and smile doesn't cost anything. Thanks :)

Dear Mr. Himanshu G., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan. A. General Manager

Overall a pleasant stay

Customer review rating 4.5/5

Dr S. Families - 17/11/2021 Confirmed reviews ALL

Rooms are spacious, clean and well organized. Staff is courteous and friendly. Food menu is not up to the mark in terms of variety and taste.

Dear Dr. S. T., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Nice spacious room

Customer review rating 4.5/5

Soundscool Business - 15/11/2021 Confirmed reviews ALL

Room was spacious and nicely done interiors. Breakfast was also good.

Dear Mr. Soundararajan G., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Hidden Gem

Customer review rating 5.0/5

Mohan P. Business - 15/11/2021 Confirmed reviews ALL

We were looking for a place to have our corporate huddle and the decision of doing the event at Grand Mercure worked out perfectly for us. Attentive staff, good facilities, supportive IT Team, good food and flexibility in meeting all our needs - all in all, a great experience.

Dear Mr. Mohan P., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Perfect Location, Great Staff and Comfortable Stay

Customer review rating 5.0/5

Anonymous Couples - 09/11/2021 Confirmed reviews ALL

First things first, we were greeted really well despite the pandemic and received an upgrade with no extra cost - it was a delight to see that after the gruesome drive from airport to the hotel. This hotel is in a very quiet, nice and green neighborhood - pretty walkable, at an easy distance from everything touristy and/or startup-y ! My husband and I really enjoyed our stay here - the staff was very warm, the in-room dining was a delight, the rooms are tastefully decorated and everything has a nice personal touch to it. Very non-Hyatt or large hotel chains' like - immensely refreshing. And the best part ? The suites are an extremely good value for the money. I'd stay here again in a heartbeat.

Dear Ms. Preeti S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Pleasant experience

Customer review rating 3.5/5

Anonymous Solo - 09/11/2021 Confirmed reviews ALL

It was a staycation so enjoyed the experience.Would love to do it again. However found the constant interference of the trainees( probably) a little intruding. Otherwise enjoyed my stay

Dear Ms. Geetha P., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Well located, overall good stay

Customer review rating 4.0/5

Radhika Business - 09/11/2021 Confirmed reviews ALL

It was overall good - good service, very centrally located for our needs. The only comment I have is that the sofa and some crockery could have been cleaner. Abhishek from the restaurant has been very observant to the customer needs.

Dear Ms. Radhika S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Home away from Home

Customer review rating 5.0/5

Sean Couples - 08/11/2021 Confirmed reviews ALL

It's always so nice staying with the team at Grand Mercure Koramangala. They will always go above and beyond to make sure everything is well taken care of. Beautiful surroundings and very comfortable apartments.

Dear Mr. Sean Kevin M., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Comfortable stay

Customer review rating 3.5/5

Sreenivasan Business - 07/11/2021 Confirmed reviews ALL

The stay was pleasant. Clean rooms, courteous staff, good location

Dear Mr. Sreenivasan S., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

V curtious staff & good hospitality

Customer review rating 5.0/5

Ts A. Business - 06/11/2021 Confirmed reviews ALL

v clean & good place . enjoyed our stay & will recommend to others too Staff is v good . espically Mr Gibu at front desk was v helpful

Dear Mr. Tarvinder Singh A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

All Well that Ends well!!!

TripAdvisor rating 4.0/5

RayNibedita Business - 01/08/2021 TripAdvisor review

We stayed at Grand Mercure for 2 nights. Booked 1 Bedroom Suite. What went well: Staffs including housekeeping were friendly and co-operative. Areas of Improvement or could have been better: Being an Accor group member was expecting a warm welcome but it was not what I expected from my past experiences at other Accor group hotels. Checked in around 11 pm with 10 months old infant but room was not ready. Requested the front desk person for the required stuff or amenities and then he arranged for. Next day morning, I had a chat with Mr. Mohnish about my experiences till then at the hotel. As he promised, from then onwards they tried to make my stay pleasant. First impression is the last impression for many of us but in this case last impression was great so just reducing a star from the overall rating towards areas of improvement. So, it started with the flaw but they took care of each and everything as and when there was a request placed. About the room: Quiet spacious rooms with balcony. It has a kitchen ready to access (I prepared food for my baby). Location: Good. Accessible Dining Area: Good. They did Temperature check at the gate and kept sanitizers keeping pandemic situation in mind. Thought of doing SPA but due to time crunch we were unable to. Overall, great stay.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. I have personally discussed your feedback with Mohnish and will ensure that this will be addressed. We would definitely look forward to your visit with us once again. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Good property with super slow staff

TripAdvisor rating 3.0/5

connectlokeshsharma Business - 14/04/2021 TripAdvisor review

Yes it’s correct what my title says. It’s from one of the good properties of All Accor in Bangalore. But the staff is super slow and dumb. Except Ms. Richa at front desk rest of all the staff members are super slow and dumb. They don’t know how to do billing at the restaurant and they don’t know the procedure of billing the All Accor member. Then next morning I found that toiletries kept aren’t proper so asked to bring new toiletries and guess what it took them more than half an hour with 6 reminders. And even after 6 reminders I din get what I asked for. Resulting I skipped my breakfast as I was getting late for airport. My advice is to work on good and on time service rather than saying sorry.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

Excellent Hotel Stay

TripAdvisor rating 5.0/5

siddharth C Business - 11/04/2021 TripAdvisor review

Nature and ambiance at its the best. .............Calm & Quite Staff likes Front office Manger Mr Monish , excellent knowledgeable, hospitable and adaptable, Front desk personnel specially Mr Shardul has very good skill of handling the guest, accounting knowledge ..Keep it up guys !!!!

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation, especially for Shardul and Mohnish motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Not worth money

TripAdvisor rating 2.0/5

ashokdube Business - 13/03/2021 TripAdvisor review

Location is not ideal. Staff is not warm and proactive in making guest comfortable. Basic Toiletries have to be asked for. Terrific is way beyond the hotel standard, services and amenities. Its more of average service apartment then a reasonably good hotel.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

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