Grand Mercure Bangalore 5 stars

Fresh Environment, Nice people, Cooks, front office bearers etc .........................................................

Yes it’s correct what my title says. It’s from one of the good properties of All Accor in Bangalore. But the staff is super slow and dumb. Except Ms. Richa at front desk rest of all the staff members are super slow and dumb. They don’t know how to do billing at the restaurant and they don’t know the procedure of billing the All Accor member. Then next morning I found that toiletries kept aren’t proper so asked to bring new toiletries and guess what it took them more than half an hour with 6 reminders. And even after 6 reminders I din get what I asked for. Resulting I skipped my breakfast as I was getting late for airport. My advice is to work on good and on time service rather than saying sorry.

The hotel is well-maintained. We really liked the room as it was spacious and comfortable. It had a nice feel.

Nature and ambiance at its the best. .............Calm & Quite Staff likes Front office Manger Mr Monish , excellent knowledgeable, hospitable and adaptable, Front desk personnel specially Mr Shardul has very good skill of handling the guest, accounting knowledge ..Keep it up guys !!!!

The location is beautiful and the staff is very helpful, including the housekeeping staff and the AM Mohanish.

It was like home away from home

It was great stay that we had. Spacious, clean rooms. Located in prime location.

I am a long custiomer of mercure.. if not stay full night, I used to take day time room for business purpose and I use to always like it. This time was bit different: - AC wasn't functioning properly.. it was hot and I wasn't able to set temperature below 24.5 - there were no moisturisers. I have to ask one later at Helpdesk - hand towels were very few - refrigerator had nothing but fill of chilled ice . I guess it was on without attention

Excellent stay and gesture. Very very well maintained rooms, great staff, high levels of warmth and hospitality. Kudos to Mohnish, Head Chef, Chef at By the Blue and service staff of by the Blue! Amazing service, great food as always! Food was outstanding, service was excellent. However a guest was allowed to play his choice of music at the restaurant (by the blue) and it changed the entire ambience of the place, loud blaring music did not go with the restaurant. We were approach by the sales head multiple times to ask if the music was okay, couldn’t really say no but would have been a much better experience without the change in music. Excellent food and service, hats off to Chef and the service team.

Excellent stay , very comfortable , centrally located

It was a great experience.... especially thanks to Monish for the extra care that he took and organising everything and making the day memorable

Location is not ideal. Staff is not warm and proactive in making guest comfortable. Basic Toiletries have to be asked for. Terrific is way beyond the hotel standard, services and amenities. Its more of average service apartment then a reasonably good hotel.

it is very nice to stay for a week and good supportive staff even cleaner to laundry guys restaurant and room service also fine one my best stay in resend fast air-condition also very good beddings pillows are very fine quite area nice sleep

Hotel was in heart of the city. Fully sanitised. Staff members were helpful. I stated for one night. Food was good and reasonably priced. Kitchen is pile of you are travelling with family. Balcony was also there.

Great service front desk and house keeping excellent job done.Covid protocol was safely executed.Rooms were clean and all amenities offered as expected.The location wise it is a calm and peace full place to stay.