Grand Mercure Bangalore

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Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.5/5 501 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Apartment style rooms, with state of the art modular kitchenette and private balcony.

  • Pet friendly hotel.

  • Food & Beverage options: All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

  • By plane

    BENGALURU INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    BENGALURU CANTONMENT At 9.5km / 5.9 miles

  • By train

    BENGALURU CITY ST At 15km / 9.32 miles

  • By train

    YESHWANTHPUR At 18km / 11.19 miles

GPS:12.928873, 77.627443

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Grand Mercure Bangalore

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  501 reviews

TripAdvisor Rating  4.5/5  1,154 reviews

Certificate of excellence 2022

Well located

Customer review rating 4.5/5

Priti Solo - Confirmed reviews ALL

Grand mercure Koramangala's good Location & availability of all services in house makes it a comfortable & peaceful stay

Excellent stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

As always, I love this hotel

Good stay

Customer review rating 4.5/5

Raj K. Business - Confirmed reviews ALL

Good

Nice rooms, good breakfast

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Experience from prior stays was better as - The outside breakfast venue closed - The "by the blue" closed.

Well located, nice room, good dining.

Customer review rating 4.5/5

K L. Business - Confirmed reviews ALL

Excellent and well-located for my first trip to Bengaluru.

Dear Kukrt L., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhary, General Manager

Memorable Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice experience

Good stay and good experience

Customer review rating 4.5/5

Srinath Solo - Confirmed reviews ALL

After pandemic, this is my 1st stay outside home but you guys made me feel home at Mercure Grand !! Awesome stay

Dear Srinath Krishnan T., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhry General Manager

Good stay

Customer review rating 4.0/5

Tony Couples - Confirmed reviews ALL

Should have included a complimentary breakfast

Dear Tony O., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have rechecked on your booking and it was from online through booking.com on room only basis. They do have options of room with meals. For your future visits please do not hesitate to write to h7… who can assist you with best possible rates. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhary, General Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Comfortable room, pleasent environment, good restaurant.

Dear Matthias N., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have very well noted on your constrictive feedback and we are working towards it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhry General Manager

Customer review rating 4.0/5

Anthony L. Business - Confirmed reviews ALL

Good! I have been staying at your hotel for many years now. Feels a bit rundown in parts.

Dear Anthony L., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have very well noted on your constructive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhry General Manager

Good experience

Customer review rating 4.0/5

Guncha Families - Confirmed reviews ALL

We opted for GM, for a engagement dinner and for stay. The experience was great. The staff was quite cordial and supportive. Food was good, liked by all. The butter chicken was extremely sweet and the starters were not served as they should have been but the experience overall was great. Thanks to the entire staff.

Dear Mr. Guncha M., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have very well noted on your feedback for the waiting time at arrival and have discussed the same with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhry General Manager

Comfortable and Clean Place

Customer review rating 4.5/5

Santosh C. Families - Confirmed reviews ALL

Check in took a little longer than usual. Room and services were good, clean and comfortable. My pet was accommodated well.

Dear Santosh C., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have very well noted on your feedback for the waiting time at arrival and have discussed the same with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhry General Manager

Well located with greenery in the surrounding

Customer review rating 4.5/5

Vikas P. Solo - Confirmed reviews ALL

Ambience, hospitality, cleanliness & more importantly the staff attitude & behaviour are the key experiences which I liked most. Need to improve the dinning area service. Person attending the dinning area seems to be giving more time & preference to groups. Individual guests are equally important.

Dear Vikas P., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your constructive feedback towards dining experience and I have personally discussed with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Anuj Chaudhry General Manager

Old, not clean

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I was really disappointed as it looked very far from the Mercure standards. My room was not cleaned on the 2nd day.

Dear Baptiste C., Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuj Chaudhry General Manager

Great stay, but location is isolated

Customer review rating 4.0/5

Bharath Business - Confirmed reviews ALL

Food was expensive in the hotel and the location did not make it easy to find a restaurant near by. Maybe you should look at the pricing of dishes within the hotel to make it more comfortable and convenient for guest

Dear Bharath P., Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have very well noted and take pricing of menu as a very constructive feedback and we are working towards it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuj Chaudhry General Manager

Great stay at stay at the Grand Mercure

Customer review rating 4.5/5

Steve K. Business - Confirmed reviews ALL

First time in Bangalore and the Grand Mercure. Stayed for 5 nights and enjoyed the experience a lot. Will be back several times in 2022.

Stephen, we are thrilled to read that you had a flawless stay with us! Our team members strive to make every guests stay here with us as wonderful as possible. We have also very well noted on your feedback about bacon and our head chef is already working towards it. Looking forward to your return visit with us in the future. Stay safe, Anuj Chaudhry General Manager

Good stay but bad front desk service

TripAdvisor rating 4.0/5

rajeshkb0303 TripAdvisor review

I’m a platinum member of Accor. I have stayed in various brands if Accor. Of which this place lacked on the service aspect. Rooms are good, ambience is wonderful. But the front desk people are so lethargic to deal with. They don’t care about customer service and every time we need wait for more 30-45 mins to get a response. When we raised this complaint- their response was we are under staffed. This is not acceptable.

Dear Patron, We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. We have noted your feedback on the Front Desk staff and this has very well been addressed with the team. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Great room, good service, gym, food & amenities

TripAdvisor rating 5.0/5

Karthik G TripAdvisor review

Was staying in Grand Mercure to visit family nearby and also work remotely. I booked the room with breakfast option. The restaurant downstairs serves breakfast and it was very good. The Gym was well equipped as well. Room service was great. Very cordial and friendly front desk staff and they help you with little details. Its a bit pricey, but totally worth it. Will stay here again.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

All Well that Ends well!!!

TripAdvisor rating 4.0/5

RayNibedita Business - TripAdvisor review

We stayed at Grand Mercure for 2 nights. Booked 1 Bedroom Suite. What went well: Staffs including housekeeping were friendly and co-operative. Areas of Improvement or could have been better: Being an Accor group member was expecting a warm welcome but it was not what I expected from my past experiences at other Accor group hotels. Checked in around 11 pm with 10 months old infant but room was not ready. Requested the front desk person for the required stuff or amenities and then he arranged for. Next day morning, I had a chat with Mr. Mohnish about my experiences till then at the hotel. As he promised, from then onwards they tried to make my stay pleasant. First impression is the last impression for many of us but in this case last impression was great so just reducing a star from the overall rating towards areas of improvement. So, it started with the flaw but they took care of each and everything as and when there was a request placed. About the room: Quiet spacious rooms with balcony. It has a kitchen ready to access (I prepared food for my baby). Location: Good. Accessible Dining Area: Good. They did Temperature check at the gate and kept sanitizers keeping pandemic situation in mind. Thought of doing SPA but due to time crunch we were unable to. Overall, great stay.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. I have personally discussed your feedback with Mohnish and will ensure that this will be addressed. We would definitely look forward to your visit with us once again. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Good property with super slow staff

TripAdvisor rating 3.0/5

connectlokeshsharma Business - TripAdvisor review

Yes it’s correct what my title says. It’s from one of the good properties of All Accor in Bangalore. But the staff is super slow and dumb. Except Ms. Richa at front desk rest of all the staff members are super slow and dumb. They don’t know how to do billing at the restaurant and they don’t know the procedure of billing the All Accor member. Then next morning I found that toiletries kept aren’t proper so asked to bring new toiletries and guess what it took them more than half an hour with 6 reminders. And even after 6 reminders I din get what I asked for. Resulting I skipped my breakfast as I was getting late for airport. My advice is to work on good and on time service rather than saying sorry.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

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