Dear Mr. A., I’m genuinely sorry for the experience you had during your stay. Our Housekeeping Manager, who spoke with you, has briefed me on your feedback, and I regret that we let you down on basic expectations of cleanliness, comfort and service. I’m particularly sorry that you felt unsupported when you reached out to our team. This is certainly not the experience we want any guest to have, and I understand your disappointment. Please be assured that your concerns are being taken seriously and will be reviewed with the respective teams. I sincerely apologise for the inconvenience caused and hope we have an opportunity to restore your confidence in us. Warm regards, Syed KALEEM Operations Manager

Dear Segu B., Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay and found our pricing to be favorable. It is our goal to provide excellent value for our guests. Goodbye and best wishes, ibis Bengaluru Hosur Road

Dear Mr. K., Greetings from ibis Bengaluru Hosur Road. Harish briefed me on the air-conditioning issue you experienced during your stay. I sincerely apologise for the inconvenience caused, especially as it resulted in you checking out in the middle of the night. I understand how disappointing this must have been. I also understand that Harish has offered a complimentary dinner for your next visit as a gesture of goodwill. We regret that we fell short of your expectations and hope to have another opportunity to welcome you and provide you with a more comfortable stay. Warm regards, Syed KALEEM Operations Manager

Dear Mr. K., Thank you for your excellent feedback and the perfect 100/100 rating! We’re delighted to know that you had a pleasant stay and appreciated the comfort of our rooms, the upkeep of the hotel, and the convenient amenities. It is especially rewarding to know that our team’s friendly and helpful service contributed to making your experience enjoyable. Your recommendation and appreciation are a great encouragement to the entire team. Thank you for choosing ibis Bengaluru Hosur Road. We look forward to welcoming you back for another comfortable and memorable stay! Warm regards, Syed KALEEM Operations Manager

Dear Mr. G., I’m genuinely sorry that your stay was such a disappointing experience. I understand how frustrating it must have been to find the room and bathroom smaller than you expected, with limited space for your luggage. I regret that we could not provide you with the comfort you were looking for. As discussed over the phone, I briefed the ibis brand concept and want to assure you that my team and I remain available should you need any assistance during a future visit. Thank you for sharing your concerns with us. I’m sorry we fell short of your expectations, and I hope we have an opportunity to serve you better in the future. Warm regards, Syed KALEEM Operations Manager

Dear Mr. Barath, I sincerely apologise that your stay did not offer the value for money you expected. We also regret that the breakfast selection and variety fell short of your expectations. Your feedback has been noted and will be shared with our F&B team as we work towards improving the overall dining experience. Thank you for bringing these concerns to our attention. We hope to have another opportunity to provide you with a more satisfying experience. Warm regards, Syed KALEEM Operations Manager

Dear Ms. P., Thank you for taking the time to share your detailed feedback and for your 80/100 rating. We are pleased to know that you had a comfortable stay and appreciated the cleanliness, food and overall service. We sincerely apologise for the inconvenience with the early check-in and porter assistance. We also acknowledge your feedback regarding the 45-minute turnaround time for In-Room Dining. We understand that this can be frustrating, particularly when ordering repeatedly, and will review the service flow with the concerned team. Your feedback is valuable and will help us improve these touchpoints. We look forward to welcoming you back and providing you with a smoother experience. Warm regards, Syed KALEEM Operations Manager

Dear Ms. Rabina, Thank you for your wonderful 100/100 rating and for sharing your feedback. We are delighted to know that you had a comfortable stay and found our team friendly and welcoming. We truly appreciate your perfect scores across the stay and your 10/10 recommendation. We look forward to welcoming you back to ibis Bengaluru Hosur Road on your next visit. Warm regards, Syed KALEEM Operations Manager

Dear Mr. Padnamabham, Thank you for your continued trust in ibis Bengaluru Hosur Road and for sharing your experience. We are delighted to know that you have stayed with us twice during your journeys between Hyderabad and Coimbatore and that you find the hotel secure, clean and good value for money. We sincerely regret the inconvenience caused by the issues with our hotel landline during your recent booking. We are pleased that our Reservation team was able to assist you and that your trip ended well. Thank you once again for your 90/100 rating and 10/10 recommendation. We truly appreciate your continued patronage and look forward to welcoming you again on your next journey. Warm regards, Syed KALEEM Operations Manager

Dear Mr. S., Thank you for taking the time to share your feedback. I sincerely apologise for the inconvenience caused by the regular power interruptions, which clearly impacted your stay and overall experience. Our Housekeeping Manager, Harish, did update me on the conversation he had with you, and I have taken note of the concern raised. We understand how disruptive this can be, especially during a family stay, and regret that we were unable to provide you with the comfortable experience you expected. Please be assured that the concern has been taken up with the concerned teams for review and corrective action. We sincerely hope to have an opportunity to restore your confidence in us. Warm regards, Syed KALEEM Operations Manager

Dear Mr. K., Thank you for taking the time to share your feedback and for your 80/100 rating. We are pleased to know that you appreciated our breakfast, cleanliness and the courteous service from our team. We sincerely acknowledge your feedback regarding the washroom space and design. We understand the concern and will share it with the relevant team for review. We truly value your continued trust as an ALL Gold member and look forward to welcoming you back for an even more comfortable stay. Warm regards, Syed KALEEM Operations Manager

Dear Mr. J., Thank you for your wonderful 100/100 rating and for sharing your feedback. We are delighted to know that you appreciated our location, hygiene standards, and the courteous service from our team. Your positive feedback and continued trust as an ALL Classic member are truly appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards, Syed KALEEM Operations Manager

Dear Mr. Anand, Thank you once again for taking the time to speak with me this afternoon and for sharing your candid feedback. Please accept my sincere apologies for the inconvenience you experienced during your stay. I completely understand your disappointment, particularly with the repeated follow-up for the amenity kit, the delay in reconfirming the package inclusion despite the prior email confirmation, the low water pressure, and the way your laundered clothes were returned. I have taken your feedback seriously and will be following up with the respective teams to ensure the necessary corrective actions are taken and that such lapses are avoided going forward. As a gesture of goodwill and as part of our service recovery, we have credited 2,000 Courtesy Points to your ALL – Accor Live Limitless membership account no: 30…6474. We truly value your loyalty as an ALL Gold member, and I sincerely hope this gesture demonstrates our commitment to regaining your trust. We look forward to welcoming you back and providing you with the seamless experience you rightly expect from us. Thank you once again for your time, patience and constructive feedback. Regards, Syed KALEEM Operations Manager

Dear Mr. Rewant R. S., Thank you for sharing your wonderful feedback and for rating your overall experience 90/100. We are delighted to know that you had a seamless check-in and enjoyed your overall experience at ibis Bengaluru Hosur Road. It is especially encouraging to see your appreciation for our location, value, team and the 10/10 recommendation for the ALL Accor loyalty programme. We truly appreciate your continued trust as an ALL Gold member and look forward to welcoming you back soon! Warm regards, Syed KALEEM Operations Manager

Dear Mr. B., Thank you for your wonderful feedback and for rating your experience 100/100. We are delighted to know that you found our rooms comfortable and well suited for a restful stay, and that our team made every effort to ensure you were comfortable and happy. Your appreciation of our team’s professionalism and helpfulness means a great deal to us. Thank you also for the 10/10 recommendation and for choosing ibis Bengaluru Hosur Road. We look forward to welcoming you back on your next visit to Bengaluru. Warm regards, Syed KALEEM Operations Manager

Dear Mr. G., Thank you for taking the time to share your detailed feedback. I sincerely apologize that your stay did not meet expectations, particularly regarding the delayed service, cupboard and bathroom door locks, limited charging points, and inadequate lighting for work. We have noted your feedback and will review these concerns with our Front Office, Housekeeping and Engineering teams to ensure the necessary improvements are addressed. We also take note of your feedback regarding Wi-Fi speed and breakfast. We truly value your feedback as an ALL Classic member and would appreciate the opportunity to provide you with a much-improved experience on your next visit. Warm regards, Syed KALEEM Operations Manager

Dear Mr. P., Thank you for sharing your detailed feedback. We are pleased to know that you had a good stay and appreciated our rooms, cleanliness, breakfast, Wi-Fi and overall service. I sincerely apologize for the inconvenience caused by the in-room dining billing process. I completely understand how making a separate payment for every order can be cumbersome, particularly during a business stay when you require a consolidated bill. Your feedback is well noted, and we will review the process with our F&B team to ensure clearer communication and a more convenient billing experience for our guests. We truly value your feedback as an ALL Classic member and appreciate your 10/10 recognition of the loyalty programme. We look forward to welcoming you back and providing a smoother experience. Warm regards, Syed KALEEM Operations Manager

Dear Mr. S., Thank you for sharing your feedback and for rating your overall experience 80/100. We are pleased to know that you had a satisfactory stay and appreciated our accommodation, cleanliness, breakfast and service. We have noted your feedback regarding the Wi-Fi connection speed and will review this with our team to improve the experience. We truly value your continued association as an ALL Accor Classic member and look forward to welcoming you back for an even better stay. Warm regards, Syed KALEEM Operations Manager

Dear Mr. P., Thank you for your wonderful feedback and for awarding us a perfect 100/100 rating! We are delighted to know that you had a comfortable and wonderful experience at ibis Bengaluru Hosur Road. Your 10/10 recommendation and appreciation across every aspect of your stay, including our team, breakfast, cleanliness, Wi-Fi and sustainability efforts, mean a lot to us. We truly value your continued trust as an ALL Accor Classic member and look forward to welcoming you back for another excellent stay. Warm regards, Syed KALEEM Operations Manager