Dear Mr. S., Thank you for sharing your candid feedback with us. We’re glad to know that your overall stay was pleasant, but we appreciate you bringing these specific points to our attention. We acknowledge your observation regarding our compact washroom layout, which follows our brand’s smart-design concept. We also take your feedback about our food options seriously—our culinary team is constantly working on expanding our menu and adding more variety to elevate the dining experience for our guests. Thank you again for helping us improve. We hope to welcome you back for an even better stay in the future! Warm regards, Syed KALEEM Operations Manager

Dear Mr. B., Thank you for taking the time to complete our survey following your recent business trip, and for your continued loyalty as an ALL Accor Live Limitless Gold member. While we appreciate your positive comments regarding our team, cleanliness, and seamless check-in and check-out, we are truly sorry that aspects of your stay fell short of your expectations. We take your constructive comments regarding our compact bathroom design seriously. Regarding our breakfast spread, we sincerely apologize that the quality of our South Indian selection aside from the dosas that did not meet your standards. Your specific feedback has been shared directly with Executive Chef and our culinary team so we can address these items and improve both quality and taste moving forward. Thank you for recognizing Kushi; we will certainly share your kind acknowledgment with her for her great service. We appreciate your valuable feedback, as it helps us elevate our standards. We hope to have the opportunity to welcome you back and provide you with a much-improved experience on your next visit to Bangalore. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at ibis Bengaluru Hosur Road, and for your kind words about our hotel overall. We sincerely apologize for the inconsistency you experienced with housekeeping, particularly regarding the reduction in towel count as your stay progressed and the lapse where no towels were provided at all after day four. This falls short of the standard we hold ourselves to, and we understand how inconvenient this would have been, especially needing fresh towels after your workday. We are also sorry for the uncertainty around whether linens were changed regularly during your stay, this is a basic expectation that should never be in question. We have shared your feedback directly with our housekeeping team for immediate corrective action, including reinforcing our daily servicing standards for towels and linen changes regardless of length of stay. We would love the opportunity to welcome you back and demonstrate the consistent, attentive service you should expect from us every day of your stay. Regards, Syed KALEEM Operations Manager

Dear Guest, Please accept my sincere apologies for the inconvenience you experienced during your stay with us. Our FOM, Dharamshil, updated me regarding his conversation with you and the concerns you shared. I understand your disappointment with the paint smell on the floor and in the room due to the ongoing renovation, as well as the inconvenience caused by the twin beds moving apart during the night. We sincerely regret that these issues affected the comfort of your two-day stay. This is certainly not the experience we wish to provide our guests. Your feedback has been taken seriously, and we are reviewing the necessary measures to avoid such inconveniences in the future. Once again, I sincerely apologise and assure you that we will make every effort to provide you with a much more comfortable and seamless experience on your next visit. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to know that your six-night stay with us was completely stress-free and that you did not face any issues during your stay. We also appreciate your suggestion regarding adding more light breakfast options. Your feedback has been noted and will be shared with our F&B team for consideration. It was a pleasure having you with us, and we look forward to welcoming you back for another comfortable stay. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for your kind feedback. We are delighted to know that you loved the cleanliness and service during your stay. Your appreciation means a lot to our entire team and motivates us to continue delivering warm and consistent hospitality. We look forward to welcoming you back to ibis Bengaluru Hosur Road soon. Warm regards, Syed KALEEM Operations Manager

Dear Mr. Narra, Thank you for your 80/100 rating and for sharing your feedback. We are pleased to know that you had a comfortable and peaceful stay and appreciated our accommodation, cleanliness, team, check-out and Wi-Fi, all rated highly. We truly value your continued association with ALL Accor and your positive recommendation of the loyalty programme. We look forward to welcoming you and your family back to ibis Bengaluru Hosur Road for an even better experience. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for your 100/100 rating! ⭐⭐⭐⭐⭐ and for sharing such a detailed and wonderful review. We are delighted to know that you enjoyed your 7-day stay and appreciated the cleanliness, room amenities, food and our breakfast buffet with the live counter. A special thank you for recognizing James for his exceptional housekeeping service and Akansha for her helpful and professional approach. Your appreciation of our entire team is truly heartening and will certainly be shared with them. Feedback like yours is a great motivation for all of us to continue delivering warm, professional and consistent hospitality. We look forward to welcoming you back to ibis Bengaluru Hosur Road for another memorable stay. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for your wonderful feedback and for your 100/100 rating! ⭐⭐⭐⭐⭐ We are delighted to know that you had a wonderful stay and appreciated the warm, helpful, and professional service provided by our Front Office team. Your kind words about the friendliness and attentiveness of our entire team are truly appreciated. Thank you for recommending us. We look forward to welcoming you back to ibis Bengaluru Hosur Road for another memorable stay. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for sharing your detailed feedback. Please accept my sincere apologies for the extremely uncomfortable experience, particularly as you were staying with us for important business meetings. We deeply regret the inconvenience caused by the lack of a convenient power socket for your laptop and, more importantly, the prolonged disturbance from the adjoining room throughout the night. Not getting adequate sleep from 11:30 PM until 4:00 AM is certainly unacceptable, and we understand the impact this would have had on your business commitments. We are glad that our Front Office team was able to assist with a room change the following day, but we acknowledge that this did not compensate for the disruption you experienced. We have taken note of the concerns and are reviewing the room allocation, connected-room sound insulation and quiet-hour monitoring processes to prevent a recurrence. I sincerely regret that we fell short of the experience you deserved and hope you will give us another opportunity to provide you with the comfortable and peaceful stay you expected. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Please accept our sincere apologies for the discomfort and disappointment you experienced during your stay. We are particularly concerned about your feedback regarding the mattress and bed comfort, as a good night's sleep is a fundamental part of the guest experience. We have shared your feedback with the concerned team for inspection and corrective action. We regret that we could not provide you with the comfortable stay you expected and hope you will give us an opportunity to serve you better in the future. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for your 90/100 rating and for sharing such candid feedback. We are pleased to know that you enjoyed the property and our excellent breakfast. At the same time, we sincerely acknowledge your feedback regarding the Front Office team's warmth and approachability. We completely agree that a genuine smile and warm interaction can significantly shape a guest's experience. Your observation has been shared with the team, and we will reinforce this aspect of our service culture to ensure every guest feels genuinely welcomed. Thank you for helping us identify an area where we can improve. We look forward to welcoming you back and delivering an experience that truly reflects Accor's hospitality standards. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for sharing your feedback and for rating your overall experience 80/100. We are pleased to know you appreciated our location and hospitality. We have taken note of the areas where we fell short, particularly the breakfast variety, room amenities and Wi-Fi speed. Your suggestion regarding a more versatile breakfast selection is well noted, and we will review the same with our Culinary team. We have also noted your request for disposable slippers and will review the amenity offering. Thank you for helping us identify areas for improvement. We look forward to providing you with a better experience on your next visit. Warm regards, Syed KALEEM Operations Manager

Dear Mr. Kotian, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations, particularly with the Wi-Fi connectivity and in-room ironing facility. We understand your concern regarding the iron being placed in a common area and appreciate your suggestion for greater convenience within the room. We have also noted the Wi-Fi speed, which was rated significantly lower, and will review this with the concerned team. Your feedback is valuable in helping us identify practical improvements to enhance the experience for our business travellers. We hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Syed KALEEM Operations Manager

Dear Ms. Madhu, Thank you for sharing your feedback and for rating your overall experience 70/100. We sincerely regret the inconvenience caused regarding the interconnecting rooms. We understand how important this arrangement is when travelling with children, and the fact that the requested rooms were provided only after a day was certainly disappointing. We will review this with our Reservations and Front Office teams to ensure such requests are clearly communicated, confirmed and followed through. We have also noted your feedback regarding the washroom size. While the room design has certain space limitations, we understand your concern and appreciate you bringing it to our attention. It is encouraging to know that you appreciated the service from our team and rated our Wi-Fi 100/100. We hope to have the opportunity to provide you and your family with a smoother and more comfortable experience on your next visit. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Please accept our sincere apologies for the disappointing experience and for the fact that we fell significantly short of your expectations. We have taken serious note of your concerns regarding the room size, service, and food quality. Your feedback has been shared with the respective teams for immediate review and corrective action. We truly regret that we could not provide you with the experience you expected and hope you will give us an opportunity to make amends on a future visit. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret the inconvenience caused during your stay, particularly regarding the visibility of your booking and the non-update of your stay in your All Accor membership account. As informed by our FOM, Dharmshil, the booking was not tagged to your All Accor membership at the time of the stay. However, the valid points for your stay have now been credited to your membership account. We truly appreciate your patience and understanding, and we will ensure that such issues are handled more carefully going forward. Warm regards, Syed Kaleem Operations Manager

Dear Guest, Thank you for your wonderful feedback and for choosing ibis Bengaluru Hosur Road. We are delighted to know that you had an excellent stay and found our hotel well maintained with all the amenities conveniently available. It is also gratifying to hear that our reception team and housekeeping associate made a positive impression with their courteous and attentive service. Your kind words are truly appreciated and will be shared with the team as encouragement to continue delivering exceptional hospitality. We look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Syed KALEEM Operations Manager

Dear Guest, Please accept our sincere apologies for the experience you had during your stay. We are particularly concerned by your feedback regarding the cleanliness of the toilets, food quality, communication of basic information, and the lift experience. Our FOM, Mr. Dharmshil, has personally spoken with you and apologised for the shortcomings. The feedback has also been briefed to me, and we are taking the concerns up with the respective teams for immediate corrective action. We acknowledge that these are fundamental aspects of the guest experience and that we fell short of the standards expected from us. Your feedback will be used to strengthen our room inspection, guest communication and service processes. We sincerely regret the inconvenience caused and hope to have an opportunity to restore your confidence in ibis Bengaluru Hosur Road. Warm regards, Syed KALEEM Operations Manager