The hotel can’t hide its age anymore and needs some renovation, but it’s very well located. smiling and competent staff

Pleasant hotel on a great location. Enjoy breakfast, bar and dinners. Friendly staff.

The hotel serves the basic needs but it is really old. You can see that in the loggy, in the rooms, everywhere. There is a highway nearby, and an ugly fence around the hotel. The standard of the breakfast is well below what you would expect for a four star hotel. The only highlight is the effort to be sustainable, avoiding disposable containers and providing a water fountain in the lobby.

The property and guest rooms appear dated and in need of refurbishment. The electrical outlets located near the bed are difficult to access. Some bathroom fixtures were defective, and the bathtub is not suitable for showering, presenting a potential safety hazard due to the risk of slipping when entering, exiting, or using the shower. The buffet breakfast was rather repetitive and lacked variety.

Sundae was the gentleman who greeted me warmly and made me feel very welcome. Well done for having him on the front desk! And thank you, Sundae, from 'Sutton Coldfield man who left on Sunday 5th July'. The checkout lady was also very good; sorry but I don't know her name. Other reviews are correct in saying that the decor is a little 'tired' and that the plumbing needs improvement. However, these things were not a concern to me because everything that was important was spotlessly clean. And for 80 Euros, I do not expect to stay at The Ritz! Such goos value for money. The cotton for the bedsheets was so clean and soft that I slept 'sans pyjamas' which is very unusual for me. The air-conditioning in the room was very useful since there was a 'canicule'. The room itself was huge with a super-king bed and an armchair. The safe was large enough to accommodate my laptop. Breakfast was superb. All in all, an excellent stay and I look forward to staying again. I also liked the excellent system of '100 points if you do not want your room cleaned'.

Was ok stay. Air conditioning was not working completely and pool area had lots of paint chipping all over.

- Room service (evening meal) => I had swordfish with vegetables far too much salty. I could not finish my meal, left all vegetable and had a lot difficulties to eat the fish. They offered some fruits as a special dessert to replace the gluten options, and so I mentioned in that case I wanted fresh fruits like offered at the breakfast. instead of that they have provided fruits out of cans with a bit of syrup. - Breakfast => They had no gluten free options except some bread, and more importantly they were not know what food was containing gluten and they provided wrong information on what food/preparation had no gluten. Employees not very friendly. - Bedroom => The phone was not working as not possible to call the reception. The TV remote control home button was not working (message given: not available). Due to these 2 issues, I had to go down to the restaurant to order a room service. Air conditioning, although working, was very noisy (extremely difficult to sleep), and not very efficient, blocked at 19 degrees but the room temperature was much more above, with nearly no air coming out of it. - Water fountain => Only 1 water fountain at the reception level is available for all the hotel. So, we need to pick the empty water provided in each room and go downstairs to fill it. Not very convenient and practical.

Hotel is very outdated and is not worth the price for business travelers.

I was disappointed with my stay. The air conditioning in my room was not working, and although I was told someone would look into it, no one checked the issue or provided any update during my three day stay. As a loyal member, I was also disappointed that no room upgrade was offered. Overall, the lack of follow up and recognition of member status negatively affected my experience.

Mercure is very well located in the Velizy area with close proximity to Westfield Mall. Considering I spend a little time in the hotel due to business needs - my overall experience was rather average. For a Mercure brand - the infrastructure is heavily due an upgrade - inside out. Hot water + air con was an issue on day 2 which then resolved gradually. Buffet was a decent spread.

First time staying at this hotel. I was in Velizy for a business trip. The room was quite nice but the tub in the bathroom was dangerous. There was a curve on the tub and it made moving during a shower VERY dangerous. The glass half wall did not keep the water from going into the bathroom floor. My bathroom floor would be soaked every time I showered. For breakfast, it was standard hotel fare. I just wished they would change it up every other day so the people starting there multiple days don’t have to eat the same thing each day.

Dear ALL Accor Customer Care, I am writing to formally complain about my recent stay at Mercure Paris Velizy Hotel (Booking Number: QKFLDRSZ, 05 June 2026 – 06 June 2026) and to request compensation for an experience that fell significantly below the standards I expect from the Accor brand. I had recently undergone surgery and specifically booked this hotel in order to rest and recover before returning home. Unfortunately, instead of providing a clean, comfortable, and relaxing environment, the room assigned to me was in an unacceptable condition. During my stay, I observed visible mould and humidity damage on the walls and ceiling, stained fabrics, and an old air-conditioning unit that appeared poorly maintained and unhygienic the bathroom it was in terrible condition with lot of water in the room and broken parts. The overall condition of the room suggested a serious lack of maintenance and attention to cleanliness. I reported these issues to the reception desk. I would like to emphasize that the receptionist( only the afternoon shift guy) was polite and professional throughout our interaction. However, I was informed that the hotel was already aware of the issues in the room and that nothing could be done because no other room was available. While I appreciate the honesty and courtesy of the staff member, I find it extremely concerning that a room with known maintenance and hygiene issues was still offered to guests. The receptionist kindly offered complimentary breakfast as a gesture of goodwill. While appreciated, this did not address the actual problem. My concern was never about additional services, but about the condition of the room itself. A complimentary breakfast cannot compensate for visible mould, humidity damage, hygiene concerns, and an environment that was unsuitable for proper rest and recovery following surgery. I paid approximately €110 for this room plus 12€ for the parking lot !. In my opinion, the accommodation provided was nowhere near the standard that would justify that price. The condition of the room was deeply disappointing and far below what I reasonably expect from an Accor property. I have attached photographs documenting the issues described above. These are not minor cosmetic imperfections but clear maintenance and cleanliness concerns that should have been addressed before the room was made available to guests. As an ALL Accor Silver member, I chose your brand because of its reputation for quality and consistency. This experience unfortunately failed to meet even basic expectations and has left me extremely disappointed. Considering the condition of the room, the hotel's apparent prior knowledge of the issues, the lack of an effective solution, and the fact that I was recovering from surgery and specifically needed a clean and comfortable environment, I respectfully request appropriate compensation. This may take the form of a partial refund, ALL Reward Points, or another gesture that reflects the inconvenience and disappointment caused by this stay. I hope this matter can be resolved fairly and promptly. However, if a satisfactory resolution cannot be reached, I will unfortunately have no option but to share my experience publicly through review platforms and, if necessary, consumer protection channels, supported by the photographic evidence collected during my stay. I look forward to your response. Kind regards, Maria Tragianopoulou ALL Silver Member Booking Number: QKFLDRSZ Hotel: Mercure Paris Velizy Hotel Dates of Stay: 05 June 2026 – 06 June 2026 Attachments: Photographs of the room condition

We arrived only wait hours for check in because the rooms were not ready. We were a party of 4 families and didn’t get into out rooms until 6pm. The children weren’t even allowed in the pool until we checked in which meant they had to sit around bored until the rooms were ready. I booked 4 rooms. All rooms had noisy air conditioning which made for a noisy night: one room’s air conditioning did not work at all. We asked for an engineer and they did not turn up. In the morning breakfast was chaotic. Not enough food and staff were too slow brining more food out. Coffee machines didn’t work properly, and the food was poor. The staff were friendly and helpful but the hotel needs major work

Arriving later in the evening, there was absolutely no acknowledgment of the Diamond Membership. Typically at least they thanks for the business or something little. The room assigned has a broken Airco and there was only one receptionist left and said I will send somebody a 9AM. Know the temperature was 33 degrees. The room was above 25 degrees. Completely unacceptable and not a reference to come back to Mercure. I have seen nobody and checked out at 10.30AM. Teh breakfast was chaos. The hotel was full ans there was only 1 person... No registration possible and hardly filling of the food was ongoing. At checkout, I shared this and the only thing back.. bon voyage... So yes, then I wasn't really nice to them. It is is probably the worst stay since Im a member

nice welcomed, confortable room. Just missing a shower instead of a bath.

old hotel, old furniture, not hot water in the morning, lot of jids during my stay

The rooms are wide and the facilities include restaurants, swimming pool and gym. The location is not the best but there is plenty of choices for restaurants, activities and stores. The hotel is also accessible via public transportation.

It is a very comfortable friendly hotel, the breakfast is great, it is close to businesses, shopping and tourist attractions. The gym is well appointed I can do all the things I need to do to stay fit while traveling.

recently had the pleasure of staying at the Hôtel Mercure Paris Vélizy while attending a NATO meeting, with arrangements kindly handled by our host, DGA Defence. From the moment I arrived, this 4-star property exceeded all expectations and provided the perfect base for both productive work and relaxation. The location is outstanding. Situated right opposite the Vélizy 2 shopping centre in the heart of the Inovel Parc business district, the hotel offers easy access to everything needed. It's just a 15-minute drive from the magnificent Palace and Gardens of Versailles and about 15 km from central Paris, making it ideal for those attending the meeting. The breakfast deserves special praise it was truly outstanding. The generous buffet offered a wide variety of high-quality options, including fresh pastries and breads, a selection of cheeses, fruits, cereals, yogurts, and hot items like scrambled eggs, bacon, sausages, and more. It provided the perfect fuel for demanding days, with plenty of healthy and indulgent choices in a bright, pleasant setting. Overall, the staff were welcoming, professional, and always ready to assist, adding a warm personal touch to the stay. Whether you're in Paris for business (especially in the Velizy area), a visit to Versailles, or a combination of both, this hotel delivers on every front. I wouldn't hesitate to return and highly recommend the Hôtel Mercure Paris Vélizy for its quality, convenience, and excellent value. A truly glowing experience—thank you to the entire team!