Mercure Paris Velizy Hotel 4 stars

We had a brilliant 3 day stay at Mercure Velizy last weekend. I have no complaints and I think my family really enjoyed it. Breakfast was good, rooms were clean and spacious, swimming pool was lovely, we had it all to ourselves at the time we chose to go down... and we had easy access to trams and buses to get to most places in Paris with no issues.. Westfield was 5 minute walk from the hotel which was great for dinner options.. Walking back to the hotel from Westfield with little children felt safe. Overall, we had a brilliant time. Thanks to Mercure for making our stay comfortable.

I regularly stay at this hotel but this time during a 5 nights stay I had three times issues with room services ; during 30 minutes I waited with no one picking the phone (even after multiple calls). I had to call three times the reception to have them at the end bringing me my food. One day I could even not order before one hour and a half because kitchen was closed (even for 24h/24 meals). So excellent hotel but room service definitely must be improved (some days it was perfect but some others it was a terrible experience).

We have annual meetings at Dassault Systemes in Velizy and regularly stay at this hotel. The location of the hotel plus the very good restaurant and bar are the main reasons we continue to come back to this hotel. This year was another great stay.

This hotel is in urgent need of some serious maintenance

Nice hotel to stay at as it is conveniently located near to a shopping mall. Easy to travel from to Versailles.

Too much tourist group stay. I travel for businessp

Door does not close tight by itself, needs to pull hard Should provide body lotion

Staff was very helpful

The room was perfect, the bed was just right. The Breakfast was excellent..

To expensive what you get for

As with the many previous times that I have stayed, it is always a great experience. Friendly, professional staff and comfortable rooms

Bar area is pleasant, good breakfast choice. I arrived 1h30 prior to check-in time and was told there would be a 50 EUR charge for early check-in. The other hotels I have stayed in before in the same area do not have this policy and I was disappointed that the hotel made no effort in that perspective. I understood that had I had a higher fidelity status, I might have been able to get a free early check-in. After spending the night in a plane from the US to France, I would have liked to benefit from an early check-in. The elevator did not function properly during my 4 days stay in the hotel. Being on the 1st floor, I was happy to take the steps but I believe for the comfort of all guests, the elevator should have been fixed as a matter of urgency

old amenities, lifts not working, staff friendly but not properly trained

Good stay.

I was disappointed with my stay this time around. Normally, I have no issues, however this time I entered my room for the first time to discover a broken shelf on the bedside table (on the ground still), the lamp did not work. I also found a candy cane under the bed and an old sock. Clearly, the rooms are not being cleaned to their normal level. The front desk was not very responsive, even after they were shown the various photos of what I found.