Mercure Paris Velizy Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 972 reviews

Mercure Paris Velizy Hotel - Image 1
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Description

Hotel extras

  • Certified ALLSAFE

  • Just outside Paris and Versailles

  • Heated indoor pool and sunny terrace

  • Opposite Westfield Vélizy 2 shopping centre - 180 shops open 7 days a week

  • 875 yards from the T6 tram for Paris and direct bus to the Palace of Versailles by the hotel.

Our accommodation(s)

Hotel location

Mercure Paris Velizy Hotel

22 Avenue de l Europe
78140 VELIZY VILLACOUBLAY
France

GPS:48.778812, 2.21573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT M22

Our restaurant, M22, offers simple, tasty cuisine with cosmopolitan influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  972 reviews

Customer review rating 3.5/5

Christopher B. Business - Confirmed reviews ALL

Satisfactory

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Vélizy. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 0.5/5

Gregory D. M. B. Business - Confirmed reviews ALL

I will never stay here again. It is extremely run down and basically disgusting.

Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Vélizy. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Customer review rating 0.5/5

Jason M. B. Business - Confirmed reviews ALL

My room was substantially below 20 and could not warm up leading to me getting sick.

Dear JASON M. B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Vélizy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.0/5

Markus M. Business - Confirmed reviews ALL

The Hotel is completely outdated and damaged. The windows are not closing (we had -4 degrees outside), the heating is not working properly. One elevator is broken since weeks. Ground Floor Restroom two of three Pissoirs are broken since weeks. In the stair cases the blaster is falling from the walls, etc. etc. Its's a joke to take 135 € for this !!!!

Dear MARKUS M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Vélizy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

M. S. Families - Confirmed reviews ALL

The toilet and bathroom were too dirty and too damaged

Cher M. S., Nous vous remercions d'avoir partagé votre expérience. Nous sommes ravis que notre emplacement ait été à votre satisfaction. Cependant, nous regrettons sincèrement que la propreté et l'état de la salle de bain n'aient pas répondu à vos attentes. Votre retour est précieux pour nous. Cordialement, Hôtel Mercure Paris Vélizy

Other web-users rate our hotel

  • 213 reviews 7.4/10 Location
  • 769 reviews 4.5/10 Room
  • 512 reviews 6.8/10 Service
  • 15 reviews 3/10 WiFi
  • 247 reviews 2.3/10 Vibe
  • 238 reviews 3.6/10 Cleanliness
  • 212 reviews 6.9/10 Breakfast
  • 184 reviews 3.1/10 Food

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