Mercure Paris Velizy Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,620 reviews

Mercure Paris Velizy Hotel - Image 1
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Description

Hotel extras

  • Certified ALLSAFE

  • Just outside Paris and Versailles

  • Heated indoor pool and sunny terrace

  • Opposite Westfield Vélizy 2 shopping centre - 180 shops open 7 days a week

  • 875 yards from the T6 tram for Paris and direct bus to the Palace of Versailles by the hotel.

Our accommodation(s)

Hotel location

Mercure Paris Velizy Hotel

22 Avenue de l Europe
78140 VELIZY VILLACOUBLAY
France

GPS:48.778812, 2.21573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT M22

Our restaurant, M22, offers simple, tasty cuisine with cosmopolitan influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,620 reviews

TripAdvisor Rating  4.0/5  851 reviews

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I was in a room not worth renting out. There was moisture on the walls, the bathroom was too old. There was a penetrating smell of humidity. If you put in addition the prices per night, 220€, I am very disappointed. We are regular customers with our company. After I went to complain to reception they moved me to a newer room, which was better.

Perfectly comfortable - but the hotel and room facilities were a little tired and need refreshing.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Not all the power points in the room worked - eg my kettle did not work - and i had to change to a different power point. General room condition needs updating. Limited food choices - and not very inspiring - again tired - needs a more modern selection.

Good location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great location for stopover Paris, shopping mall and supermarket beside. Not my first time to this hotel.. a bit run down. Nearby road on construction. 2 adult and 1 child, twin double beds given -great. Room was ok except TV power not plug. fridge and electric kettle not working, realised wall power plugs not working after relocation.

Dear Guest, We sincerely appreciate the time you took to share your feedback following your recent stay with us. I'm sorry to hear that you encountered some issues. I apologize that the TV, fridge, and kettle in your room were not functioning properly, and that it was necessary to relocate. At our hotel, we strive to provide a superior service experience for every customer, hence, your feedback is very crucial for us. Regarding the issue with your Accor ALL Silver status and your entitled welcome drink, your comments will be discussed with our team to ensure it doesn't happen again in future. Despite these issues, we're glad that you found our location beneficial for your Paris stopover and that you have noticed our efforts in sustainable development. We appreciate your continued loyalty in being a silver member of Accor Live Limitless Loyalty Program. We hope that we will have the opportunity to better serve you during your next stay with us. Please feel free to reach out if there is anything else you would like to discuss. Sincerely, Jayce Dumont Front Desk Manager

Expensive

Customer review rating 2.0/5

Pierre Business - Confirmed reviews ALL

- expensive food - low quality of service with inexperienced staff - no diner served on Friday evening

Cher Pierre, Merci d'avoir pris le temps de partager votre expérience à l'Hôtel Mercure Paris Vélizy. Je suis désolé d'entendre que votre séjour n'a pas répondu à vos attentes. Vos commentaires sur le service au restaurant et sur le bruit dans la chambre ont été pris en compte et seront transmis à notre équipe pour des améliorations nécessaires. Veuillez accepter nos excuses pour le fait que vous ne trouviez pas la valeur correspondant à votre investissement. Concernant votre commentaire sur les initiatives de développement durable de l'hôtel, nous tenons à vous rappeler que l'Hôtel Mercure Paris Vélizy est engagé en matière de développement durable et que nous faisons tout notre possible pour réduire notre impact sur l'environnement. Nous notons votre suggestion d'avoir plus de disponibilité d'eau sur les étages. Nous espérons que, malgré ces problèmes, vous nous donnerez une autre occasion de vous accueillir et de vous montrer notre engagement envers un service client exceptionnel. Cordialement, Chef de réception,

Rooms not ready and wrong room type

Customer review rating 1.5/5

Marco S. Business - Confirmed reviews ALL

Booked and paid in advance in March 2024 for a stay from May 31 until June 2. At arrival at 18:30 on May 31 and after asking for a deposit the lade at the desk said the rooms were not ready. Please note checkin time is 15:00 and we arrived at 18:30. Then when ready they gave 2 rooms with with 2 single beds while I booked 2 rooms with double beds. So I had to go down again and ask other rooms. Again these were not double beds but 2 single beds put together. I stayed quite often in this hotel but it is getting worse and worse. I normally do not rate and don't like negative reviews but this one is really bad. I'm seriously considering other hotels for my next visits to that area. I stayed there for maybe 15 years and booked probably more as 100 nights/rooms in this hotel but this could be the last one.

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Other web-users rate our hotel

  • 458 reviews 7.8/10 Location
  • 1,431 reviews 5.1/10 Room
  • 1,094 reviews 6.6/10 Service
  • 32 reviews 4.9/10 WiFi
  • 567 reviews 8/10 Breakfast
  • 520 reviews 3.5/10 Cleanliness
  • 438 reviews 3.8/10 Vibe
  • 411 reviews 4.3/10 Food

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