Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.7/5 1,894 reviews

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Description

Hotel extras

  • Unwind in our 15m heated magnesium MagnaPoolÂź, relaxing spa and modern fitness centre

  • Enjoy spacious 1, 2 and 3 bedroom apartments with fully equipped kitchens and living areas

  • Book a City View Apartment and enjoy spectacular Melbourne skyline views from your balcony

  • Stay just steps from Federation Square, the Yarra River and Melbourne's vibrant laneways

  • Enjoy a delicious buffet breakfast at Jarrah Restaurant, included in every public rate

Our accommodation(s)

Book this hotel
Room 1

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these spacious 56 sqm 1 Bedroom Suites have a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have balconies with a view of local area

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 52 mÂČ / 559 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 52 mÂČ / 559 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Open plan living with a work desk and separate sitting area. Kitchenette with sink, kettle and microwave. Furnished with 1 King bed or 2 King Single beds and located on levels 4 to 15

Max. number of persons
3
Area
From 36 mÂČ / 387 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Apartment

2 Bedroom 2 Bathroom Superior Apartment, King & Queen, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these interconnecting 1 Bedroom Suites & Studio Rooms are perfect to share with 2 Queen beds or 1 Queen and 2 Single beds. One of the bedrooms has a private balcony overlooking the local area.

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 88 mÂČ / 947 sq ft

Bedding

Single bed(s) x2

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Apartment

2 Bedroom 2 Bath Deluxe Apartment, River View, King & Queen, Floors 10 - 15, Kitchen, Balcony

Located on the higher levels 10 - 15, these interconnecting 1 Bedroom Suite & Studio Rooms are perfect to share with 2 Queen beds or 1 Queen and 2 Singles (Limited Availability). One of the bedrooms has a private balcony overlooking the Yarra River.

  • Views:

    River side

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 88 mÂČ / 947 sq ft

Bedding

Single bed(s) x2

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Apartment

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these rooms overlooking the CBD are spacious with a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies looking over the city

  • Views:

    City View

Max. number of persons
3
Area
From 52 mÂČ / 559 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Apartment

1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Located on the higher levels 10-15, these Suites overlooking Yarra River are spacious with a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies

  • Views:

    River side

Max. number of persons
3
Area
From 52 mÂČ / 559 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Apartment

2 Bedroom 2 Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Floors 8 - 23, Balcony

Generously designed and luxuriously appointed, the 80 sqm 2 Bedroom Apartment is ideal for business or leisure travellers. With a large living room, full kitchen, laundry, 2 bathrooms and a private balcony, make this your home away from home.

Max. number of persons
5
Area
From 90 mÂČ / 968 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Apartment

3 Bedroom 2 Bath Premium Apartment, 2 Queen & 1 King, Large Kitchen, Floors 16 - 26, Balcony

These individually-styled apartments are perfect overnight or for longer stays. Encompassing a large open plan living area, dining and kitchen, 3 bedrooms, 2 bathrooms, laundry and private balcony overlooking Melbourne's city skyline.

Max. number of persons
7
Area
From 162 mÂČ / 1743 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • TULLAMARINE Additional charge
  • MEL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 97 rooms
  • 12 connecting rooms
  • 100 non-smoking rooms
  • 26 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Swedish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast Ă  la carte Additional charge

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

15m Magnesium Mineral Pool & Spa

  • Covered
  • On site

Modern Gym & Steam Room

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 27.73 € 45 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Jarrah offers a café style breakfast

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Modern Gym & Steam Room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,894 reviews

Customer review rating 5.0/5

Jenny B. Friends - Confirmed reviews ALL

Dear Jenny, Thank you for your kind words. We are delighted to hear that you had an excellent experience during your stay, and we appreciate your compliments regarding our staff and comfortable accommodations. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Jillian F. Solo - Confirmed reviews ALL

Dear Jillian, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our express check-in and check-out, as well as the pool and spa facilities. Your positive feedback about our staff is greatly appreciated. Goodbye and best wishes, Quay West Suites Melbourne

Customer review rating 4.0/5

Xinwei L. Business - Confirmed reviews ALL

Dear Xinwei, Thank you for your positive feedback regarding our location and upgrade. I regret to hear about the Wi-Fi inconvenience you experienced. We appreciate your understanding and will take your comments into consideration to enhance our services. We trust you appreciated the complimentary points. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Justine S. Business - Confirmed reviews ALL

Dear Justine, Thank you for your kind words about our location and team. We are delighted to hear that you enjoyed your stay and appreciated the service provided by our staff. Best regards, Quay West Suites Melbourne

Customer review rating 2.0/5

Michelle P. Couples - Confirmed reviews ALL

Dear Michelle, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the disappointment you experienced, especially during such a significant occasion as your husband's 60th birthday. It is disheartening to learn that your room did not meet your expectations in terms of view and condition. We strive to provide memorable experiences for our guests, and your comments regarding the peeling décor and cleanliness of the balcony are noted. While I understand your frustration regarding room allocation, particularly as a valued Accor member, we do our best to accommodate requests based on availability at the time of check-in. I appreciate your acknowledgment of our staff's efforts to assist you during your stay, although I regret the oversight regarding your hat. Your feedback is invaluable, and I assure you it will be shared with the relevant teams to ensure we enhance our service and facilities. Thank you once again for your insights, and I hope you will consider us for your future stays. Best regards, Quay West Suites Melbourne

Dear Jenny, Thank you for your kind words. We are delighted to hear that you had an excellent experience during your stay, and we appreciate your compliments regarding our staff and comfortable accommodations. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Jillian F. Solo - Confirmed reviews ALL

Express check in and check out. Friendly staff. Amazing pool and spa 😍. And had everything I needed for my stay.

Dear Jillian, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our express check-in and check-out, as well as the pool and spa facilities. Your positive feedback about our staff is greatly appreciated. Goodbye and best wishes, Quay West Suites Melbourne

Customer review rating 4.0/5

Xinwei L. Business - Confirmed reviews ALL

The main issue was we had no wifi signal in our room, we asked to fix it, reception tried to restart the router but it did not work. We had to purchase our own extra mobile data plans.

Dear Xinwei, Thank you for your positive feedback regarding our location and upgrade. I regret to hear about the Wi-Fi inconvenience you experienced. We appreciate your understanding and will take your comments into consideration to enhance our services. We trust you appreciated the complimentary points. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Justine S. Business - Confirmed reviews ALL

Great spot - friendly stafg

Dear Justine, Thank you for your kind words about our location and team. We are delighted to hear that you enjoyed your stay and appreciated the service provided by our staff. Best regards, Quay West Suites Melbourne

Customer review rating 2.0/5

Michelle P. Couples - Confirmed reviews ALL

To be very honest I’ve never felt more disappointed. We have always been looked after with Accor and have travelled to Asia also booking Accor hotels. They are always my first preference. This experience has just left me embarrassed. It was husband’s 60th Birthday, I had booked months in advance and requested special consideration for a room based on his birthday. There was no view of the river, yet most of the hotel faces it. I would have gladly upgraded (and paid) to have a better room had we not arrived at 11pm at night after a very delayed flight from Sydney. The bedroom had peeling wall decor and the paint unfinished around the curtains. The balcony was filthy with dirt and was not welcoming at all to sit out on. I’ve stayed at multiple hotels in Melbourne. All different price ranges and the there was no value for money on this booking. I understand that Melbourne is busy around his birthday (being Melbourne cup) but surely being a regular Accor member some consideration of room allocation could have been given. I actually looked online that same evening and there was availability at the Crown, Oakwood and the Langham for similar pricing (not all had availability of a suite) The staff were helpful permitting us an extra 30mins check out and held our bags and my hat, only to not have my hat returned to me. I have photos of the room and happy to share these.

Dear Michelle, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the disappointment you experienced, especially during such a significant occasion as your husband's 60th birthday. It is disheartening to learn that your room did not meet your expectations in terms of view and condition. We strive to provide memorable experiences for our guests, and your comments regarding the peeling décor and cleanliness of the balcony are noted. While I understand your frustration regarding room allocation, particularly as a valued Accor member, we do our best to accommodate requests based on availability at the time of check-in. I appreciate your acknowledgment of our staff's efforts to assist you during your stay, although I regret the oversight regarding your hat. Your feedback is invaluable, and I assure you it will be shared with the relevant teams to ensure we enhance our service and facilities. Thank you once again for your insights, and I hope you will consider us for your future stays. Best regards, Quay West Suites Melbourne

Customer review rating 2.5/5

Mia M. Families - Confirmed reviews ALL

The pool was fantastic and the location was great. Upon arrival we pulled in to check in and ask about parking. There was only 1 staff member working and no offer to assist with bags to the room, we had a few bags and a toddler. We are not generally picky people but when you splurge for a stay away you hope for good service. The room was clean and well maintained though the toilet did not flush properly and the view was absolutely atrocious, out into a very bare street with people walking past frequently.

Dear Mia, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and found the pool to be fantastic. However, we regret to learn of your concerns regarding the service upon your arrival and the issues you encountered with the toilet and the room view. Your experience does not reflect the standard we strive to maintain. We appreciate your comments regarding the staffing levels during your check-in, and we will certainly review this feedback with our team. Additionally, we encourage guests to report any maintenance issues as they arise, so we can address them promptly. We sincerely value your input as it helps us improve our services. Thank you once again for your review. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Gavin M. Couples - Confirmed reviews ALL

Had a great experience , view of city/river was perfect from 1410 & Jarrah Brekky was exceptional each morning Staff & service was outstanding . We thoroughly enjoyed our stay at Quay west & we will be back !!

Dear Gavin, Thank you for sharing your positive experience at Quay West Suites Melbourne. We are delighted to hear that you enjoyed the exceptional views from your suite, along with the quality of our amenities and services. It is wonderful to know that our breakfast offerings and staff contributed to your enjoyable stay. We look forward to welcoming you back in the future for another memorable visit. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Terri M. Solo - Confirmed reviews ALL

Always from the moment I arrive until I leave it’s always an amazing and comfortable stay. The staff are the best at any hotel I’ve stayed and I’ve stayed at plenty. From the front desk crew to the cleaners - everyone is genuine

Dear Terri, Thank you for your kind words regarding your recent stay. We are delighted to hear that you consistently enjoy an amazing and comfortable experience with our dedicated staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.0/5

James P. Business - Confirmed reviews ALL

Everything went well, the staff were so helpful, and the room was great with an amazing view over Flinders streeet

Dear James, Thank you for your positive feedback. We are delighted to hear that you found your stay relaxing and appreciated the helpfulness of our staff, as well as the exceptional view from your room. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Clayton I. Couples - Confirmed reviews ALL

Good location, good size suites, great amenities, and wonderful staff

Dear Clayton, Thank you for your kind words regarding your recent stay at Quay West Suites Melbourne. We are delighted to hear that you found our location, suite size, amenities, and staff to your satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Elizabeth M. Couples - Confirmed reviews ALL

Conveniently close to the train station, South Wharf. Delicious buffet breakfast. Great views of the Yarra River. Friendly staff.

Dear Elizabeth, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed the comfort of our beds, the convenience of our location, and our breakfast offerings. Your appreciation for our staff and the views is truly valued. Goodbye, Quay West Suites Melbourne

Customer review rating 4.0/5

Julie T. Couples - Confirmed reviews ALL

Good location, good quality accommodation, good value and very friendly staff.

Dear Julie, Thank you for your kind words regarding our convenient location, quality accommodations, and attentive staff. We are pleased to hear that you found value in your stay and enjoyed your time in Melbourne. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Jo-anne L. Friends - Confirmed reviews ALL

We have stayed at the Quay West suites several times and have always been happy with the experience. The rooms are always comfortable and the staff is always willing to help.

Dear Jo-Anne, Thank you for your kind words about your experiences at Quay West Suites Melbourne. We are delighted to hear that you find our rooms comfortable and our staff helpful. Your continued patronage is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Yiu S. S. L. Solo - Confirmed reviews ALL

Great service from front office staff and during breakfast service. The room was a bit dated and water pressure not strong enough in the shower. The internet speed/connection wasn't optimal.

Dear Yiu, Thank you for your feedback regarding your recent stay. We are pleased to hear that our front office and breakfast staff provided commendable service. However, we acknowledge your concerns regarding the condition of the room, water pressure, and internet connectivity. Your comments will be taken into consideration as we strive to enhance our guest experience. Goodbye and best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Donna M. Families - Confirmed reviews ALL

First stay here we booked a 2broom apartment having 3 adults travelling together (with our 25ur old son). If I was to give some critique it would be the L shaped sofa and single chair. An uncomfortable hard to get up and out of for us 60+, not enough back support even with the cushions. But apartment from that comfortable beds, great shower pressure and an ok breakfast choice for the incl breakfast.

Dear Donna, Thank you for sharing your experience at Quay West Suites Melbourne. We are pleased to hear that you enjoyed our comfortable beds, great shower pressure, and the convenient location of our property. Your feedback regarding the seating in the apartment is appreciated, as we aim to ensure our accommodations meet the needs of all our guests. We will take your comments into consideration as we continually strive to enhance our offerings. We hope to welcome you back in the future for another pleasant stay. Best regards, Quay West Suites Melbourne

Customer review rating 4.0/5

Alexandre S. D. S. Business - Confirmed reviews ALL

Well located, near restaurants, markets and malls.

Dear Alexandre, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient and enjoyed the nearby amenities. Best regards, Quay West Suites Melbourne

Customer review rating 3.0/5

Simon J. K. Business - Confirmed reviews ALL

Overall the experience was good. The room was big, the bed comfortable and the kitchenette was well equipment. I found the breakfast food to be average, the gym, pool and steam room to be okay but very small. The staff were helpful. Room service not being available till 5pm and not for breakfast was disappointing. The costs of the bar fridge items was very expensive and disappointing quality.

Dear Simon J. K., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the location, spacious room, and comfortable amenities. We value your comments about breakfast quality and the size of the gym and pool, as they help us understand our guests' experiences better. We acknowledge your disappointment regarding room service availability and the pricing of bar fridge items. Your observations will be taken into account as we continuously strive to enhance our offerings. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Leah B. Families - Confirmed reviews ALL

We had a very comfortable stay in an apartment suite with everything we needed. Clean and modern facilities in a central location, beautiful views and a lovely breakfast
 it was everything we could have hoped for.

Dear Leah, Thank you for your positive feedback. We are delighted to hear that you enjoyed your comfortable stay, the cleanliness of our facilities, and the beautiful views. It is our pleasure to provide our guests with a pleasant experience, and we appreciate your kind words about our breakfast. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Jun M. P. Families - Confirmed reviews ALL

We had a wonderful stay at Quay West! The apartment was spacious, very clean and well-maintained, making it perfect for families, especially those travelling with children. Breakfast was good and had everything we needed to start our day. What really stood out was the warm hospitality of the staff. Everyone was so friendly and welcoming! A special shout-out to the lovely Thai lady at reception, who recommended an amazing Thai restaurant to us. We really appreciated her thoughtful recommendation! The location was also very convenient, making it easy to get around. Overall, a fantastic experience! I would definitely recommend Quay West to families, especially larger families looking for a comfortable and convenient place to stay. Would happily return anytime!

Dear Jun M. P., Thank you for taking the time to share your wonderful experience at Quay West Suites Melbourne. We are delighted to hear that you found our apartments spacious, clean, and well-maintained, which indeed makes them suitable for families. It is gratifying to know that our breakfast offerings met your needs and provided a good start to your day. We appreciate your kind words regarding our staff, particularly the receptionist who provided you with a restaurant recommendation. We strive to ensure our guests feel welcomed and valued, and it is heartening to learn that our hospitality left a positive impression on you. Furthermore, we are pleased that our location enhanced your stay by making it easy to explore the area. Your recommendation to other families means a great deal to us, and we look forward to welcoming you back for another fantastic stay in the future. Warm regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Julie C. Families - Confirmed reviews ALL

Rooms were very comfortable and the staff were very good.

Dear Julie, Thank you for your kind words regarding our location, comfortable rooms, and attentive staff. We are delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Other web-users rate our hotel

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  • 27 reviews 2.5/10 WiFi
  • 455 reviews 8.3/10 Comfort
  • 374 reviews 7.7/10 Breakfast
  • 323 reviews 8.3/10 Cleanliness
  • 263 reviews 7.9/10 Amenities

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