Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.7/5 1,853 reviews

Quay West Suites Melbourne - Image 1
Quay West Suites Melbourne - Image 2
Quay West Suites Melbourne - Image 3
Quay West Suites Melbourne - Image 4
26 Southgate Avenue, Southbank, 3006 MELBOURNE, Australia

Description

Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and undercover secure parking

Our accommodation(s)

Book this hotel
Room 1

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Photo out of - 1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these spacious 56 sqm 1 Bedroom Suites have a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have balconies with a view of local area

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony
See availabilities

Open plan living with a work desk and separate sitting area. Kitchenette with sink, kettle and microwave. Furnished with 1 King bed or 2 King Single beds and located on levels 4 to 15

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom 2 Bathroom Superior Apartment, King & Queen, Floors 4 - 9, Kitchen, Balcony

Photo out of - 2 Bedroom 2 Bathroom Superior Apartment, King & Queen, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these interconnecting 1 Bedroom Suites & Studio Rooms are perfect to share with 2 Queen beds or 1 Queen and 2 Single beds. One of the bedrooms has a private balcony overlooking the local area.

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 88 m² / 947 sq ft

Bedding

Single bed(s) x2

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom 2 Bath Deluxe Apartment, River View, King & Queen, Floors 10 - 15, Kitchen, Balcony

Photo out of - 2 Bedroom 2 Bath Deluxe Apartment, River View, King & Queen, Floors 10 - 15, Kitchen, Balcony

Located on the higher levels 10 - 15, these interconnecting 1 Bedroom Suite & Studio Rooms are perfect to share with 2 Queen beds or 1 Queen and 2 Singles (Limited Availability). One of the bedrooms has a private balcony overlooking the Yarra River.

  • Views:

    River side

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 88 m² / 947 sq ft

Bedding

Single bed(s) x2

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Photo out of - 1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Located on levels 4 - 9, these rooms overlooking the CBD are spacious with a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies looking over the city

  • Views:

    City View

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Photo out of - 1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Located on the higher levels 10-15, these Suites overlooking Yarra River are spacious with a separate bedroom, living and dining area, ensuite bathroom, fully equipped kitchen and full laundry facilities. All rooms have private balconies

  • Views:

    River side

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

2 Bedroom 2 Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Floors 8 - 23, Balcony

Photo out of - 2 Bedroom 2 Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Floors 8 - 23, Balcony

Generously designed and luxuriously appointed, the 80 sqm 2 Bedroom Apartment is ideal for business or leisure travellers. With a large living room, full kitchen, laundry, 2 bathrooms and a private balcony, make this your home away from home.

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Apartment

3 Bedroom 2 Bath Premium Apartment, 2 Queen & 1 King, Large Kitchen, Floors 16 - 26, Balcony

Photo out of - 3 Bedroom 2 Bath Premium Apartment, 2 Queen & 1 King, Large Kitchen, Floors 16 - 26, Balcony

These individually-styled apartments are perfect overnight or for longer stays. Encompassing a large open plan living area, dining and kitchen, 3 bedrooms, 2 bathrooms, laundry and private balcony overlooking Melbourne's city skyline.

Max. number of persons
7
Area
From 162 m² / 1743 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DVD player
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Telephone
Fax +61 3 9693 6099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • TULLAMARINE Additional charge
  • MEL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 97 rooms
  • 12 connecting rooms
  • 100 non-smoking rooms
  • 26 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Swedish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte Additional charge

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

15m Magnesium Mineral Pool & Spa

  • Covered
  • On site

Modern Gym & Steam Room

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 27.92 € 45 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

JARRAH BREAKFAST

Photo out of - JARRAH BREAKFAST

Jarrah offers a café style breakfast

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
3006 Melbourne, Australia
Telephone +61 3 9693 6000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Jarrah offers a café style breakfast

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Modern Gym & Steam Room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,853 reviews

Customer review rating 4.5/5

Kevin M. Couples - Confirmed reviews ALL

Dear Kevin, Thank you for your kind words regarding our clean rooms and the courteousness of our staff. We are pleased to hear that your experience from check-in to check-out met your expectations. Your satisfaction is our priority. Warm regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Mark C. Business - Confirmed reviews ALL

Dear Mark, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our rooms spacious and well-equipped, and that our location provided you with easy access to South Bank and the city. We appreciate your comments on our breakfast offerings. While we strive to meet the expectations of our guests, we acknowledge that there is always room for improvement. Our breakfast service does indeed commence at 7:00 am, and we understand that this may not align with everyone's schedule. Your observations regarding the bar area have been noted, and we appreciate your input as we continually assess our facilities to enhance our guests' experiences. Thank you for your valuable insights, and we hope to have the opportunity to welcome you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Brooke A. Families - Confirmed reviews ALL

Dear Brooke, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, facilities, and cleanliness. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Martin J. Couples - Confirmed reviews ALL

Dear Martin, Thank you for your kind words regarding our service and location. We are pleased to know that you enjoyed your stay with us during your quick trip to the city. We hope to welcome you back for another relaxing experience in the future. Goodbye and best regards, Quay West Suites Melbourne.

Customer review rating 4.5/5

Georgie R. Couples - Confirmed reviews ALL

Dear Georgie, Thank you for your kind words regarding your stays at Quay West Suites Melbourne. We are delighted to hear that you enjoy the stunning views and appreciate our dedicated staff. We value your feedback concerning the condition of your suite. Please be assured that we take guest comments seriously, and your observations about the carpet and walls will be noted for our ongoing maintenance and improvement efforts. We strive to provide a comfortable and aesthetically pleasing environment for our guests, and your input is invaluable in this regard. Thank you once again for your patronage, and we look forward to welcoming you back. Best regards, Quay West Suites Melbourne

Dear Kevin, Thank you for your kind words regarding our clean rooms and the courteousness of our staff. We are pleased to hear that your experience from check-in to check-out met your expectations. Your satisfaction is our priority. Warm regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Mark C. Business - Confirmed reviews ALL

The rooms were spacious and well equipped, with access to the deck from two separate locations. While our room did not quite have a river view, it was comfortable and had everything we needed. The location was excellent, making it easy to explore South Bank, cross the bridges into the city, and take advantage of the free public transport. The breakfast was adequate, although it did not quite meet my expectations of a 5-star property. A bigger issue was that service did not start until after 7:00 am, which meant I missed breakfast most mornings due to work commitments. The bar area also felt dated and operated with limited opening hours.

Dear Mark, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our rooms spacious and well-equipped, and that our location provided you with easy access to South Bank and the city. We appreciate your comments on our breakfast offerings. While we strive to meet the expectations of our guests, we acknowledge that there is always room for improvement. Our breakfast service does indeed commence at 7:00 am, and we understand that this may not align with everyone's schedule. Your observations regarding the bar area have been noted, and we appreciate your input as we continually assess our facilities to enhance our guests' experiences. Thank you for your valuable insights, and we hope to have the opportunity to welcome you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Brooke A. Families - Confirmed reviews ALL

Great location. Facilities are amazing. Rooms are super clean, we got our room serviced everyday which is nice to come back to. Everything you could need to help make your few days in Melbourne as comfortable as possible. Would highly recommend

Dear Brooke, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, facilities, and cleanliness. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Martin J. Couples - Confirmed reviews ALL

Stayed one for quick relax trip to the city

Dear Martin, Thank you for your kind words regarding our service and location. We are pleased to know that you enjoyed your stay with us during your quick trip to the city. We hope to welcome you back for another relaxing experience in the future. Goodbye and best regards, Quay West Suites Melbourne.

Customer review rating 4.5/5

Georgie R. Couples - Confirmed reviews ALL

We love staying at the Quay West. Being able to sit out on the balcony & watch the river & the city is what keeps us coming back. The location is fantastic. The staff are so a credit to you from the check in staff to housekeeping. The only negative this time was our suite needed a bit of a makeover. There were holes in the carpet near the kitchen where it had worn through. It also needs a paint there were so many scuff marks on the walls.

Dear Georgie, Thank you for your kind words regarding your stays at Quay West Suites Melbourne. We are delighted to hear that you enjoy the stunning views and appreciate our dedicated staff. We value your feedback concerning the condition of your suite. Please be assured that we take guest comments seriously, and your observations about the carpet and walls will be noted for our ongoing maintenance and improvement efforts. We strive to provide a comfortable and aesthetically pleasing environment for our guests, and your input is invaluable in this regard. Thank you once again for your patronage, and we look forward to welcoming you back. Best regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Anthony W. Couples - Confirmed reviews ALL

Car park is impossible to find and a rip off, apart from that and the slow release of deposit funds, the place itself was perfect and positioned perfectly

Dear Anthony, Thank you for your feedback regarding your recent stay. We regret to hear that you experienced difficulties with our parking instructions and the deposit return process. While we strive to provide clear guidance, we acknowledge that this is an area where improvement is needed. Please know that your comments regarding the parking fees have been noted. We appreciate your positive remarks about our location and accommodations, and we hope to welcome you back in the future for a more seamless experience. I understand you have now spoken with Stephen, and the car parking charge has been credited. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Hazel B. Couples - Confirmed reviews ALL

As mentioned in the heading, Front Office Staff were really wonderful and helpful. We liked our room, had a nice view. Did have a bit of smell when we initially walked in (stale bleach) but that disappeared after a while. The bed was great, we both had some the best nights sleep ever ... would love to find out the brand of mattress, it was so good. Didn't have the same chanels in the bedroom TV as in the lounge room, but that wasn't too much of a huge issue as we weren't at the hotel that much. Great view of the Yarra, an easy walk to Flinders Street Station, Tram lines etc, and the range of restaurants and bars along Southbank Our only major disappointment during our stay was the bar, which unfortunately fell well short of expectations. On our first evening, my husband ordered a draught Heineken and noted that it was verging on flat. When our guests joined us shortly after and we ordered another round, the bartender ran out of draught mid-pour. Rather than changing the keg or checking in with us, she simply fetched a bottled Heineken from the fridge, opened it, and topped off the half-filled draught glass. Previously having a strong background in hospitality at a senior management level, I know this is a fundamental service lapse. Standard standards dictate that she should have paused and offered a few clear options: ask if he wanted a different drink, check if he was happy to wait while the keg was changed, or offer to switch the order to a bottled beer entirely. Mixing bottled and draught beer in the same glass ... well???? Additionally, while the bartender was pleasant, her attentiveness was uneven. She frequently engaged in lengthy conversations with select guests at the direct expense of others—ourselves included—who were left waiting unnecessarily long to be served. These combined service issues completely put us off returning to the bar for the remainder of our trip. That was a genuine shame, as we typically enjoy having a couple of drinks at our hotel’s venue each day. The negative impression also deterred us from trying the restaurant for breakfast during our stay, so we unfortunately cannot comment on the dining experience. Despite these issues, there were certainly positives: the room was lovely and the location is fantastic. Would we stay at Quay West again? Possibly. However, with so many other great Accor properties available in the Melbourne CBD, we will likely weigh our options carefully before deciding when we next visit.

Dear Hazel, Thank you for taking my call yesterday regarding your recent stay at Quay West Suites Melbourne. We are pleased to hear that you enjoyed the location, your room, and the service provided by our front office staff. It is always gratifying to know when our guests have a restful night's sleep. We sincerely apologize for the initial odor in your room and appreciate your understanding as it dissipated. Regarding your experience at the bar, we value your insights on service standards and acknowledge your concerns about the beverage service. We strive for consistency in service and will take your comments into account for staff training and improvement. We are disappointed to hear that these issues affected your enjoyment of our bar and restaurant, as promised i have credited your credit card for the breakfast component we aim to provide a relaxing and enjoyable atmosphere for all guests. Thank you for considering a return visit, and we hope to have the opportunity to welcome you back in the future with a more seamless experience. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Bashir E. Business - Confirmed reviews ALL

The welcome and assistance from James was outstanding throughout our stay.

Dear Bashir E., Thank you for your kind words regarding our location and the exceptional service provided by James and Polly. We are pleased to hear that their assistance contributed positively to your experience at Quay West Suites Melbourne. Goodbye and best wishes, Quay West Suites Melbourne

Customer review rating 5.0/5

Victoria N. Families - Confirmed reviews ALL

Pleasant and comfortable. Staff are friendly accommodating,especially Polly.

Dear Victoria, Thank you for your kind feedback regarding your stay. We are delighted to hear that you found our accommodations pleasant and that our staff, particularly Polly, made a positive impression. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Quay West Suites Melbourne

Customer review rating 4.0/5

Jodie S. Families - Confirmed reviews ALL

A wonderful location with close access to restaurants and the NGV and Federation Sq. Common areas where very clean. Room was starting to feel tired. Windows terribly dirty. A little mold in the bathroom and a water affected bottom of the bathroom door. I feel the property needed a dusting. However it was very comfortable. Bedrooms were a very good size. We had a superior 2 bedroom which is a studio connected with a 1 bedroom.

Dear Jodie, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of your suite. However, we appreciate your observations regarding the condition of the room and common areas. Please be assured that we take cleanliness and maintenance seriously and your comments will be noted for our ongoing efforts to enhance guest experiences. We are committed to providing a high standard of accommodation and appreciate your valuable insights. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Susan K. Couples - Confirmed reviews ALL

The reception staff were friendly and accomodating to hold our luggage outside of checkin time and provide us with lactose free milk for our tea/ coffee in the room. Our room was clean, quiet and comfortable.

Dear Susan, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our central location, comfortable accommodations, and the attentive service from our reception staff. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Goodbye, and best wishes, Quay West Suites Melbourne

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

Many thanks to the team for your help with my stay. The kind people made all the difference.

Dear David, Thank you for your kind words regarding our team's assistance during your stay. We are delighted to hear that their support made a positive impact on your experience. Your feedback is greatly appreciated. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Ralf H. Business - Confirmed reviews ALL

Clean, efficient, friendly staff, breakfast buffet plenty. Room very nice; WIFI worked well. Shower and bathroom modern and with good water pressure. The only thing disappointing was the room service prices - very high, and therefore punitive and one would make the effort and go out to get some food as you cannot justify paying these room service food prices.

Dear Ralf, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your experience, particularly the cleanliness and efficiency of our staff, as well as the quality of our breakfast buffet and amenities. We appreciate your comments regarding the room service pricing. Our team continually evaluates our offerings, and guest feedback is invaluable in this process. We hope to welcome you back in the future for another enjoyable stay. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Michelle B. Families - Confirmed reviews ALL

Friendly staff, very close to Hamer Hall & restaurants and extremely well appointed & comfortable rooms

Dear Michelle, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our staff friendly. It is wonderful to know that you appreciated the comfort of our well-appointed rooms. Goodbye and best wishes, Quay West Suites Melbourne

Customer review rating 5.0/5

Damian H. Families - Confirmed reviews ALL

Everything was spot on. From reception going above and beyond to having our room ready to check im early (so we could put our screaming baby to sleep), very friendly service with a nice greeting as you walk past the front desk, amazing buffet breakfast, very spacious suites with amazing balcony views, perfect sized rooms and bathrooms with a well appointed kitchen. Could not fault it

Dear H., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you experienced exceptional service and enjoyed our prime location, spacious suites, and well-appointed amenities. Our team strives to provide a welcoming atmosphere and it is gratifying to know that their efforts made a positive impact on your visit. We are also pleased that the early check-in facilitated a comfortable environment for your family. Your kind words motivate us to continue delivering outstanding hospitality. Thank you once again for choosing Quay West Suites Melbourne. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Stig C. Business - Confirmed reviews ALL

location, pool, breakfast all excellent

Dear Stig, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, pool, and breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Craig P. Business - Confirmed reviews ALL

Part leisure/pleasure, part business stay. Overall loved the location and the room. Always enjoy the fun/spa/pool area. Had some issues with spa and steam room not operating but staff were very good to resolve issues

Dear Craig, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location and accommodations. However, we regret the inconvenience caused by the spa and steam room issues. Your comments will be taken into consideration for future improvements. Goodbye, and best wishes from Quay West Suites Melbourne.

Customer review rating 3.5/5

Peter W. Business - Confirmed reviews ALL

From when we first arrived the staff were amazing. Allways helpfull and polite. But the breakfast was disappointing for our 3 night stay. Most of the hot food offering was just warm and very ordinary.

Dear Peter, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff to be exceptional. However, we regret that our breakfast offerings did not meet your expectations during your stay. Your comments will be taken into consideration as we strive to improve our services. Best regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Hira G. Couples - Confirmed reviews ALL

I think the day core needs a upgrade. Aircon unit in our room noise had to turn it off unable to sleep.

Dear Hira, Thank you for your feedback regarding your recent stay. We appreciate your positive comments, and we will certainly take your observations about the decor and air conditioning unit into consideration as we strive to enhance our guests' experiences. Goodbye and best regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Jane I. Families - Confirmed reviews ALL

Suites are dated with many fixtures and amenities needing maintenance. Perhaps it was because our room was in the ‘residence’ section and not as well maintained but that’s no excuse. The pool and spa was dirty, rusty and many tiles missing. Overall really disappointed in our stay. Check in team weren’t overall warm and welcoming.

Dear Jane, Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet your expectations. We take maintenance seriously and your observations regarding the condition of the suites and pool area will be reviewed. Additionally, I regret that our check-in team did not provide the warm welcome that we strive for. Your comments are invaluable in helping us enhance our guest experience. Goodbye, Quay West Suites Melbourne

Other web-users rate our hotel

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  • 1,124 reviews 9.6/10 Service
  • 28 reviews 1.2/10 WiFi
  • 459 reviews 8.1/10 Comfort
  • 380 reviews 7.8/10 Breakfast
  • 330 reviews 8.4/10 Cleanliness
  • 262 reviews 8/10 Amenities

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