Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 1,918 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and undercover secure parking

Our accommodation(s)

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • 3 pers. max
  • 52 / 559 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

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Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,918 reviews

Customer review rating 5.0/5

Timothy B. Families - Confirmed reviews ALL

Very central location, excellent service, great breakfast, rooms are a bit tired but otherwise would return. Thanks

Dear Timothy, Thank you for your kind words regarding our central location, service, and breakfast offerings. We appreciate your feedback about the room condition and will take it into consideration as we strive to enhance our guest experience. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 4.5/5

Joseph K. Families - Confirmed reviews ALL

The staff are friendly and helpful

Dear Joseph, Thank you for your kind words about our location and the service provided by our team. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Kelly R. Friends - Confirmed reviews ALL

Conveniently located and well managed. Car parking was easy and secure. Highly recommend.

Dear Kelly, Thank you for your kind words regarding your recent stay at Quay West Suites Melbourne. We are delighted to hear that you found your room impressive and appreciated our location and parking facilities. Your recommendation means a lot to us. Goodbye, Quay West Suites Melbourne

Customer review rating 4.5/5

Catriona B. Couples - Confirmed reviews ALL

Super clean, great location, friendly attentive staff, roomy apartment, good breakfast. Happily stay here again.

Dear Catriona, Thank you for your kind words regarding your recent stay at Quay West Suites Melbourne. We are delighted to hear that you enjoyed our cleanliness, location, and attentive service. It will be a pleasure to welcome you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 2.0/5

Maddie S. Families - Confirmed reviews ALL

We stayed while we attended a concert at Rod Laver and so enjoyed the location of the Hotel. The staff were lovely but the facilities are not 5 stars as advertised on the website. We were very surprised to find our room was run down and tired eg in need of lots of touch painting and shower maintenance. We attended with a baby and with short notice to set up then leave for the concert so didn’t have time to, or want for the effort to, change rooms. A well presented room should be offered initially.

Dear Maddie, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found our staff to be accommodating. However, we sincerely apologize for the condition of your room, which did not meet your expectations or our standards. We take pride in maintaining our facilities to ensure a pleasant experience for all our guests. Your comments regarding the room's upkeep have been duly noted and will be addressed with our maintenance team. We understand that traveling with a baby can be challenging, and we regret any inconvenience you experienced during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, Quay West Suites Melbourne

Other web-users rate our hotel

  • 1,016 reviews 9.7/10 Location
  • 1,180 reviews 8.7/10 Room
  • 1,171 reviews 9.6/10 Service
  • 26 reviews 1.5/10 WiFi
  • 466 reviews 8.1/10 Comfort
  • 379 reviews 7.9/10 Breakfast
  • 335 reviews 8.4/10 Cleanliness
  • 206 reviews 8/10 Vibe

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