The Playford Hotel Adelaide - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 3,348 reviews

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The Playford Hotel Adelaide - MGallery Collection - Image 1
The Playford Hotel Adelaide - MGallery Collection - Image 2
The Playford Hotel Adelaide - MGallery Collection - Image 3
The Playford Hotel Adelaide - MGallery Collection - Image 4
120 North Terrace, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 2025 Winner of Tripadvisor's 'Travellers' Choice' Award for exceptional hospitality

  • Luxurious Spa and New York-style Loft Suites blending heritage and sophistication

  • 2026 Australian Good Food Guide 'Two Chef Hat Restaurant'

  • 24-hour Fitness Centre with heated indoor pool, sauna and gym facilities

  • Prime location opposite Adelaide Oval, Casino and Convention Centre

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with King Bed - Special Access

Photo out of - Classic Room with King Bed - Special Access

Classic in every way, these rooms are impeccably designed, and well-appointed for true five-star comfort. These rooms are for the traveler with limited mobility. Please contact us so we can make sure we meet your needs and ensure a comfortable stay

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
  • Accessible room
See availabilities

Upgrade and enjoy a more spacious room with our Deluxe King guestroom. Fully open windows, a smart television, walk-in shower or shower and bath combination. Plush bathrobes and slippers and a pillow menu to help deliver the perfect night's sleep.

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

It's the small touches that make all the difference. Luxuriously appointed, our Deluxe Twin Guestrooms feature 2 Queen beds, a Smart TV, fully opening windows, a combined shower and bath, and Nespresso coffee machine to get your day started right.

Max. number of persons
4
Area
From 31 m² / 333 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Studio Suite

Photo out of - Junior Studio Suite

Newly renovated Studio Spa Suites have a separate lounge area, 55″ flat screen TV and kitchenette. A private bedroom features TV, ensuite bathroom, walk-in shower and spa bath. Bedding configuration is 1 king size bed.

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

North Terrace Studio Suite

Photo out of - North Terrace Studio Suite

Newly renovated Studio Spa Suites have a separate lounge area, 55″ flat screen TV and kitchenette. A private bedroom features TV, ensuite bathroom, walk-in shower and spa bath. Bedding configuration is 1 king size bed.

  • Views:

    City View

Max. number of persons
2
Area
From 47 m² / 505 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Studio/kitchenette
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

North Terrace Loft Suite

Photo out of - North Terrace Loft Suite

The best of the best. 74 SQM, North Terrace Views, Upstairs bedroom with 4 post king bed, Downstairs kitchenette and large living area, Gourmet mini bar, Espresso coffee machine, Luxury Appelles amenities, Double Rainfall shower. *Room layout may vary

  • Views:

    City View

Max. number of persons
2
Area
From 74 m² / 796 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

The Playford Hotel Adelaide - MGallery Collection

120 North Terrace
5000 ADELAIDE
Australia

GPS:-34.92224, 138.596279

Telephone
Fax +61 8 8213 8833
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 182 rooms
  • 2 rooms for people with reduced mobility
  • 182 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Korean
  • Russian
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children Additional charge
  • Room service Additional charge
  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Indoor Pool, Spa and Sauna

  • Covered
  • On site

Playford Fitness Centre

  • On site
  • Sauna room
  • Near the property
  • Indoor parking
  • Public
  • 100 parking spaces

  • Parking pricing: 30 AUD 30 AUD Per day

Luma Restaurant

Photo out of - Luma Restaurant

Located within The Playford, Luma Restaurant captures the essence of the Art Nouveau mansion with a dramatic and compelling design sure to create an unforgettable impression.

Cooking style
European
Capacity
60
120 North Terrace, 5000 Adelaide, Australia
Telephone +61 8 8213 8844

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Located within The Playford, Luma Restaurant captures the essence of the Art Nouveau mansion with a dramatic and compelling design sure to create an unforgettable impression.

Whether it's an early morning coffee and pastry, express lunch or after work cocktail, Luma provides an inviting escape from the outside world with an original food and beverage offering based on quality, locally sourced produce.

Enjoy our 24-hour fully equipped Health Club including a indoor heated pool, spa and sauna.

Our fully equipped gymnasium is available exclusively to hotel guests and open 24 hours a day. Featuring cardio equipment, strength-training machines and a wide selection of free weights, it provides everything needed to maintain your fitness routine.

As a renowned wedding venue The Playford can assist with all of your Wedding requirements from the Ceremony to the Reception. Follow the sweeping grand staircase to private function rooms on level one. Our dedicated team will make your special day unique

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,348 reviews

Customer review rating 5.0/5

Jayne B. Friends - Confirmed reviews ALL

Thank you for sharing your delightful experience at The Playford Hotel Adelaide. We are thrilled to hear that you enjoyed your stay, found the atmosphere charming, and appreciated the spaciousness of your room. It is wonderful to know that our team contributed positively to your visit with their helpfulness and friendliness. We look forward to welcoming you back on your next trip to Adelaide, and we hope you will have the opportunity to extend your stay. Warm regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 5.0/5

Kim H. Solo - Confirmed reviews ALL

Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and enjoyed a relaxing experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.5/5

Renee B. Families - Confirmed reviews ALL

Thank you for your kind words regarding our front desk team. We are delighted to hear that you found them to be friendly and accommodating. Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant stay. Best regards, The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.0/5

Jaleesa L. Business - Confirmed reviews ALL

Thank you for your positive feedback regarding the comfort of our beds and the cleanliness of our hotel. I apologize for the inconvenience you experienced with the toilet paper not being replenished. We appreciate your understanding and will take your comments into account for future improvements. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 2.5/5

Ronald S. Business - Confirmed reviews ALL

Thank you for sharing your delightful experience at The Playford Hotel Adelaide. We are thrilled to hear that you enjoyed your stay, found the atmosphere charming, and appreciated the spaciousness of your room. It is wonderful to know that our team contributed positively to your visit with their helpfulness and friendliness. We look forward to welcoming you back on your next trip to Adelaide, and we hope you will have the opportunity to extend your stay. Warm regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 5.0/5

Kim H. Solo - Confirmed reviews ALL

Relaxing

Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and enjoyed a relaxing experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.5/5

Renee B. Families - Confirmed reviews ALL

Pleasant, very friendly and accommodating front desk.

Thank you for your kind words regarding our front desk team. We are delighted to hear that you found them to be friendly and accommodating. Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant stay. Best regards, The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.0/5

Jaleesa L. Business - Confirmed reviews ALL

The Bed is super comfortable, and the place was clean enough. The toilet paper was not replenished so I had to contact the desk at 6am.

Thank you for your positive feedback regarding the comfort of our beds and the cleanliness of our hotel. I apologize for the inconvenience you experienced with the toilet paper not being replenished. We appreciate your understanding and will take your comments into account for future improvements. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 2.5/5

Ronald S. Business - Confirmed reviews ALL

I made choice because it appeared a classic old classy hotel. From the beginning, shower drain was clogged, safe didn’t work, mirror light didn’t work (therefore no night light). Delayed check-in was attributed to needing final inspect what did they inspect for?

Customer review rating 5.0/5

Linda A. Business - Confirmed reviews ALL

Staff were lovely, room was beautiful as was the whole hotel, and the breakfast was yummy! I travel a lot for work and this is my favourite hotel, will definitely be back again.

Customer review rating 4.5/5

Richard H. Business - Confirmed reviews ALL

Had a wonderful stay while at a conference, really comfortable and everything was super easy. Coming from overseas the 24/7 gym/pool/spa access was amazing, meaning I could exercise and relax at my own schedule.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our amenities and found your experience comfortable and convenient. We look forward to welcoming you back for another enjoyable visit. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.5/5

Penelope H. Business - Confirmed reviews ALL

I had a great stay at the Playford. The front desk staff in particular were very helpful and polite.

Customer review rating 5.0/5

James B. Couples - Confirmed reviews ALL

Hotel is really great, our room was phenomenal. Food was wonderful.

Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed the room and the food. It is our pleasure to provide a memorable experience for our guests. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.5/5

Olivia C. Business - Confirmed reviews ALL

The room was sleek, and the bed was so comfortable. The staff were very accommodating and helpful. The only downside was the noise from the streets on Saturday night; it could've been elevated, as it was Halloween.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and our staff accommodating. We understand that external noise can be a concern, and we appreciate your feedback. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 5.0/5

Sara B. Couples - Confirmed reviews ALL

Lovely stay at the Playford Hotel Adelaide. Staff exceptionally friendly and attentive. Upgraded to lovely room with Accor Plus status, thank you. Will stay again, very impressed with hotel and decor

Thank you for your kind words regarding your recent stay at The Playford Hotel Adelaide. We are delighted to hear that you enjoyed your upgraded room and found our staff to be attentive and friendly. We look forward to welcoming you back in the future. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 3.5/5

Craig R. Couples - Confirmed reviews ALL

We have stayed at the Playford Hotel before and have always loved it. The first thing we noticed was that the Concierge desk had gone. Although the reception staff were great, it was always really lovely to be greeted by a Concierge. We rang housekeeping on the first day and asked for a pillow mattress topper to be put on the bed as we both have back issues. This did not happen, even though we requested twice. The second night we requested again and it was done and we had a much better sleep. We also asked to have dinner at the restaurant when we first booked in, for the next night, as it was our anniversary. We were told they were booked out, and reception said to ask at the restaurant as they often leave room for hotel guests. We were told no, they were booked out. We then went back the next afternoon to ask, and were given a table at 6.30 which we were very grateful for. The restaurant was only half full!

Thank you for taking the time to provide feedback regarding your recent stay at The Playford Hotel Adelaide - MGallery Collection. We are pleased to hear that you have enjoyed your previous visits with us. We appreciate your comments regarding the absence of a Concierge desk. While we strive to maintain high standards of service through our reception team, we understand how important personalized greetings can be to our guests. Furthermore, we sincerely apologize for the delay in providing the pillow mattress topper. We acknowledge the importance of comfort, especially for guests with specific needs, and are glad to know that your sleep improved after the topper was delivered. Regarding your dining experience, we regret any inconvenience you faced while securing a reservation for your anniversary dinner. It is our goal to accommodate all our guests, and we appreciate your patience in this matter. Your feedback is invaluable, and we will ensure it is shared with our team to improve our services. Thank you once again for your comments, and we hope to welcome you back in the future. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.0/5

Jonda B. Business - Confirmed reviews ALL

I have only provided 8 as the aircon system was difficult to navigate and the foyer and reception area smelled like gas which was very off-putting.

Thank you for your kind words regarding our lovely hotel and its convenient location. We appreciate your feedback about the air conditioning system and the odor in the foyer and reception area. Your comments are valuable to us as we strive to enhance our guest experience. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 5.0/5

Gabrielle D. Business - Confirmed reviews ALL

Staff lovely, services prompt, very good

Thank you for your kind words regarding our excellent location and dedicated staff. We are pleased to hear that you found our services prompt and satisfactory. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.5/5

Jon &. K. H. Couples - Confirmed reviews ALL

Lovely stay, lovely room and bed very comfortable. great breakfast and friendly staff.

Thank you for your kind words regarding your recent stay at The Playford Hotel Adelaide. We are delighted to hear that you enjoyed the comfortable accommodations, breakfast, and the service provided by our staff. Your feedback is greatly appreciated. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 3.0/5

Ani P. Solo - Confirmed reviews ALL

Overall, the stay was pleasant, and the hotel’s hard product was difficult to fault. The rooms and physical facilities such as the Gym/Pool was a lovely selection, clean and up to date, and there were no significant issues with the accommodation itself. However, the service experience was somewhat underwhelming. While staff were generally friendly, the interactions lacked the warmth, attentiveness and personalised service I would expect from a hotel of this calibre. In particular, as an Accor Platinum member, I did not feel particularly recognised or valued throughout my stay. There was little indication that my loyalty status was acknowledged, which detracted from the overall experience. Having recently experienced a noticeably higher level of recognition and personalised service at the Sofitel across the road for a comparable price point, the difference was quite apparent.

Thank you for taking the time to share your feedback regarding your recent stay at The Playford Hotel Adelaide. We are pleased to hear that you found the physical aspects of our hotel, including the rooms and facilities, to be to your satisfaction. However, we regret to learn that your service experience did not meet your expectations. Our aim is to provide exceptional hospitality, and it is clear we fell short in delivering the warmth and attentiveness that our guests deserve. As an Accor Platinum member, your loyalty is truly valued, and we apologize for any oversight in recognizing this during your stay. We understand how important personalized service is, and your comments will be taken into consideration as we strive to enhance our guest interactions. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 5.0/5

Lisa V. N. Couples - Confirmed reviews ALL

We arrived unannounced very late and the front desk staff were extremely welcoming and helpful getting a room sorted for us. We have a very comfortable 3 night stay

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff provided a warm welcome and that you enjoyed a comfortable experience throughout your three nights. Your feedback is truly appreciated. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 3.5/5

David &. Y. R. Couples - Confirmed reviews ALL

The room and staff at the hotel were all excellent. The included breakfast was excellent with an good variety of options available. However, I was disappointed with the meal that was served in the restaurant. The meal was part of a dinner for a group from APT. The portions were very small and I believe of an average standard. But the worst was that I found a piece of a plastic bag in my meal. The staff were apologetic and offered to redo the dish for me. However I had almost finished so I declined the offer and as desert was included in the meal, I was not able to partake of the offered complimentary desert. I would expect that a restaurant of the Playford standard would not be using preprepared and plastic wrapped meals.

Thank you for taking the time to share your feedback regarding your recent stay at The Playford Hotel Adelaide. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room, as well as the breakfast variety we provide. However, I sincerely regret to learn about your experience in our restaurant. It is disappointing to hear that the meal did not meet your expectations, particularly regarding portion sizes and quality. The presence of a foreign object in your dish is certainly concerning, and I appreciate your understanding as our staff addressed the situation promptly. We take food safety and quality very seriously, and I assure you that your feedback will be taken into consideration as we continually strive to improve our dining services. Thank you once again for your comments, and I hope you will consider staying with us again in the future. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.0/5

John N. Business - Confirmed reviews ALL

Nice stay but view not great or pretty well non existent

Thank you for your positive feedback regarding the location and comfort of your stay. We appreciate your comments about the view and will take this into consideration for future enhancements to our offerings. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Customer review rating 4.5/5

Christine &. F. D. Families - Confirmed reviews ALL

We were staying at the Playford for our granddaughters wedding reception and all aspects of the stay were exceptional

Thank you for your kind words regarding your recent stay. We are delighted that you found your experience exceptional, especially during such a significant occasion as your granddaughter's wedding reception. Apologies for the trouble with our phone lines, we appreciate your feedback so we can improve this service for the future. We look forward to welcoming you back. Best regards, Brooke The Playford Hotel Adelaide - MGallery Collection

Other web-users rate our hotel

  • 1,030 reviews 9.7/10 Location
  • 1,896 reviews 8.9/10 Room
  • 1,883 reviews 9/10 Service
  • 9 reviews 7.5/10 WiFi
  • 764 reviews 8.3/10 Comfort
  • 553 reviews 8.4/10 Amenities
  • 521 reviews 9.3/10 Vibe
  • 514 reviews 8.3/10 Breakfast

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