Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, found our hotel well located and very clean, and were pleased with the service provided by our team. We will be sure to pass on your kind recognition to our café manager. We are very sorry to hear about the damage to your vehicle while it was parked in our garage. We understand how frustrating and disappointing this situation must have been. Unfortunately, the positioning of our CCTV cameras meant we were unable to identify the other vehicle involved. We sincerely regret that we could not provide further assistance in this matter. Your feedback is important to us, and we appreciate you bringing this concern to our attention as it highlights an area where we may be able to improve. Kind Regards Shyam Patil Hotel Manager

Dear Susan, Thank you for sharing your feedback. We're delighted to hear that you enjoyed our convenient location, found the check-in process easy, and appreciated the helpful service provided by our team. We are pleased that your room met your needs and that, overall, you felt your stay was a good choice. We sincerely apologise for the disappointment caused by the bar being closed on Sunday. We understand how inconvenient it must have been not to have access to meals, drinks, or barista coffee at the hotel. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future. Kind regards, Shyam Patil Hotel Manager

Dear Jaeger, Thank you for your wonderful review. We're delighted to hear that you enjoyed our convenient location, spacious room, comfortable bed, and brilliant breakfast. It is also pleasing to know that you appreciated our friendly staff and secure access to the floors. We appreciate your feedback regarding the QR code system and the bathroom taps, and we will take your comments into consideration as we continue to improve our guest experience. Thank you for choosing to stay with us and for sharing your valuable feedback. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Shyam Patil Hotel Manager

Dear Donna, Thank you for sharing your feedback. We're pleased to hear that you enjoyed our convenient location. We understand your concerns regarding the parking costs and the space available when parking under cover. We appreciate your feedback regarding the possibility of subsidised parking and will take your comments into consideration as we continue to look for ways to improve our guests' experience. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back again in the future. Kind regards, Shyam Patil Hotel Manager

Dear Neil, Thank you for your wonderful review. We're delighted to hear that you enjoyed our generous room sizes, convenient location, and the lovely balcony overlooking the Square. It's great to know that you appreciated our breakfast, friendly staff, convenient parking, and good shower pressure. We are pleased that our team and facilities helped make your stay comfortable, relaxing, and stress-free. We truly appreciate your kind feedback and support, and we look forward to welcoming you back again soon. Kind regards, Shyam Patil Hotel Manager

Dear Maria, Thank you for taking the time to share your feedback and observations with us. We appreciate you bringing these matters to our attention. Regarding the balconies shown in the photographs you provided, we would like to clarify that these apartments belong to individual owners, and Mantra has no control over their maintenance or upkeep. We also appreciate your feedback regarding the lounge couch and will look into this matter to ensure our facilities are maintained to an appropriate standard. Thank you again for your feedback, and we hope to welcome you back in the future. Kind regards, Shyam Patil Hotel Manager

Dear Janice, Thank you for your wonderful review. We're delighted to hear that you enjoyed our clean and comfortable rooms, as well as our convenient location. We apologise for the inconvenience caused by one of our lifts being out of service for maintenance during your stay. We understand this may have caused some delays, particularly with a hockey team staying at the hotel, and appreciate your patience and understanding. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you and your team back again soon. Kind regards, Shyam Patil Hotel Manager

Dear Karen, Thank you for your wonderful review. We're delighted to hear that you enjoyed your first stay with us and appreciated our central location, clean rooms, and friendly service. It's great to know that you found check-in and check-out quick and hassle-free, and that you enjoyed the peaceful surroundings while being close to shops, restaurants, and parks. We truly appreciate your kind feedback and are pleased to hear that you plan to stay with us again. We look forward to welcoming you back for another enjoyable stay. Kind regards, Shyam Patil Hotel Manager

Dear Debbra S., Thank you for your lovely feedback! We’re delighted you and your family enjoyed our location and friendly service. We’ll be sure to pass your kind words on to our chef for making breakfast special for your children. We appreciate your feedback and look forward to welcoming you back! Kind regards, Shyam Patil Hotel Manager

Dear Annette C., Thank you for your wonderful feedback. I am delighted to hear that you enjoyed your room, our convenient location near Rundle Mall, and the warm service provided by our team. It is especially rewarding to hear your kind words about our chef and the assistance provided by our Front Office team. I will be sure to share your compliments with them, as recognition like this means a great deal to our teams and encourages us to continue delivering memorable guest experiences. Thank you for choosing Mantra Hindmarsh Square and for taking the time to recognise our team. We look forward to welcoming you back for another fantastic stay! Sincerely, Shyam Patil Hotel Manager

Dear Glen, Thank you for your wonderful review. We're delighted to hear that you enjoyed our convenient location close to the CBD and found our team friendly and helpful. Your kind feedback is greatly appreciated, and we will be sure to share your comments with our team. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, Shyam Patil Hotel Manager

Dear Kay, Thank you for your wonderful review. We're delighted to hear that you enjoyed our central CBD location, comfortable beds, and well-appointed rooms. It's also great to know that you appreciated the views, convenient laundry facilities, and the food and drink options available downstairs. We truly appreciate your kind feedback and are pleased that you had an enjoyable stay with us. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, Shyam Patil Hotel Manager

Dear Donna W., Thank you for sharing your feedback. I am pleased that you found the room had everything you needed, but I am sorry about the fluctuating water temperature and that our team did not provide more helpful guidance during your stay. We understand how important clear local information is when visiting Adelaide for the first time, and we will reinforce with our team the importance of providing helpful directions and practical advice to our guests. Your comments regarding the water temperature will also be followed up with our maintenance team. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Sincerely, Shyam Patil Hotel Manager

Dear Dale, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shyam Patil Hotel Manager

Dear Sarah C., We appreciate your recent stay and time taken to provide your feedback. While I am pleased to hear you found our team friendly and enjoyed the buffet breakfast, I am genuinely sorry that several aspects of your stay fell short of expectations. Your request for a quiet room should have been taken into consideration, and I understand your frustration that the alternative room offered did not resolve the issue. I sincerely apologise for the discomfort caused by the bed, the unsuitable shower setup and the lack of information regarding our facilities and Sunday bar closure. I am particularly disappointed that we did not deliver the experience you expected as a valued Accor guest. I will follow up with our teams to review how guest preferences are captured, room changes are managed, and important information is communicated at check-in. We have recorded your preferences for future bookings within our database. We truly appreciate your loyalty to Accor, and I am sorry we have given you reason to reconsider it. I hope you will allow us the opportunity to restore your confidence and provide you with a much more comfortable and thoughtful experience in the future. Sincerely, Shyam Patil Hotel Manger