Mantra Hindmarsh Square Adelaide 3 stars

Customer review rating (ALL Rating) 4.4/5 1,788 reviews

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55 67 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Mantra Hindmarsh Square offers premier apartment style accommodation in Adelaide's buzzing CBD

  • Our professional and friendly team can assist guests day or night with our 24 hour reception

  • Enjoy the convenience of dining at our onsite restaurant serving up fresh and flavourful meals

  • Ideal venue for small meetings & events with a function room comfortably seating 40 delegates

  • Work out in our onsite gym, equipped with state of the art facilities for a productive session

Our accommodation(s)

Hotel location

Mantra Hindmarsh Square Adelaide

55 67 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.924887, 138.604667

Telephone
Fax +61 8 8412 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

DJ Diners & Bar

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,788 reviews

Customer review rating 4.5/5

Thelma Y. Families - Confirmed reviews ALL

Your staff are very helpful. I’ve seen many changes over the past twenty years years. Today is the best I’ve seen. The new dining area I live. The food too

Dear Thelma, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Shyam Patil Operations Manager

Customer review rating 5.0/5

Harpal S. Business - Confirmed reviews ALL

Good service, breakfast options

Dear Harpal, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Shyam Patil Operations Manager

Customer review rating 4.0/5

Claudette W. Business - Confirmed reviews ALL

Clean and large rooms

Dear Claudette, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shyam Patil Operations Manager

Customer review rating 0.5/5

James B. Business - Confirmed reviews ALL

very disappointed with the both the noise of the air conditioning, water sounds and then needing to evacuate at something like 2am in the morning due to a false alarm.

Dear James, Thank you for your feedback, and we sincerely apologise for the disruption experienced during your stay. We understand how frustrating it would have been to be disturbed by the air conditioning and water noise, particularly overnight. We also appreciate that the late-night evacuation due to the fire alarm added further inconvenience to your experience. While the alarm was ultimately identified as a false alarm, the evacuation procedure was carried out in line with safety requirements to ensure the wellbeing of all guests in the hotel. During this time, our Night Manager was coordinating directly with emergency services and managing the evacuation process, which may have limited their ability to immediately assist individual guest requests during the incident. We appreciate your patience and understanding, and your comments have been shared with the relevant teams for review. We do hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Shyam Patil Operations Manager

Customer review rating 1.0/5

Craig S. Families - Confirmed reviews ALL

One night there was a fire alarm at 1.30am requiring evacuation. All the guests moved out in an orderly fashion which was commendable. However, the hotel staff (or wardens) were conspicuously absent. There was nobody from the hotel to provide guidance, assist with the evacuation or provide any information after evacuation. In the morning, there was no information about the event, and the front desk staff did not provide any information or apology. (They could have posted some information in the lifts for example). My family and I were at the hotel for relaxation, and this event left us unsettled and restless for the rest of the night and the next day.

Dear Craig S., Please allow me to express my sincerest apologies for the distress caused by the fire alarm activation during the early hours of your stay. Due to an unfortunate technical fault relating to the sprinkler pressure monitoring system within the building, the alarm was triggered and automatically activated the evacuation procedure. I completely understand that being evacuated in the middle of the night would have been extremely unsettling and disruptive for both you and your family. I am also very sorry that a more direct apology and explanation was not provided to you upon departure the following morning. While members of our management team, including myself, spoke with several guests during the morning, I regret that we did not have the opportunity to personally reassure you and your family regarding the cause of the incident. I am very sorry that no public apology was made in lifts as you expected, as this may not have been ideal to put posters in the lifts. We very much appreciate your loyalty to Accor and always endeavour to provide the best available room and upgrade options to our valued loyalty members. In this instance, the only larger room categories available during your stay were located on the Hyde Street side of the building and you originally had reserved Parkview suite. This should have been communicated more clearly to you at the time of arrival, and I apologise for this oversight. Thank you again for bringing these matters to our attention. We genuinely value your feedback and appreciate your understanding regarding an incident that was unfortunately beyond our control. The team and I sincerely hope to have the opportunity to welcome you back in the future and provide you with a far more seamless and enjoyable experience. Sincerely, Shyam Patil Operations Manger

Other web-users rate our hotel

  • 906 reviews 9/10 Location
  • 1,198 reviews 7.7/10 Room
  • 941 reviews 8.9/10 Service
  • 12 reviews 4.5/10 WiFi
  • 571 reviews 7.2/10 Comfort
  • 369 reviews 6.7/10 Cleanliness
  • 273 reviews 7.8/10 Breakfast

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