Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shyam Patil Hotel Manager

Dear Thomas, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Flora Myint Front Office Manager

Dear Stuart, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Flora Myint Front Office Manager

Dear Nigel, Thank you for taking the time to share your feedback with us. We are sorry to hear that the bar being closed on Sunday was disappointing during your stay. We understand how this may have affected your experience, and we apologise for the inconvenience. We also appreciate your feedback regarding Chromecast availability in the bedrooms. This is valuable feedback, and we will certainly take it into consideration as we look for ways to improve our guest experience. Thank you again for your comments and for your loyalty as an ALL Silver member. We hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Flora Myint Front Office Manager

Dear Jeffrey, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your stay did not meet your expectations. We are disappointed to hear about the housekeeping oversights, particularly regarding the rubbish not being removed, dirty glasses being returned to the shelves, and the dishwasher not being unpacked. This is certainly not the standard we strive to maintain, and we will address these concerns with our Housekeeping team. We are also sorry to hear that your breakfast experience was disappointing, particularly regarding the food quality, delays with barista coffee, and inconsistency in accommodating your requests. Your comments will be shared with our Food & Beverage team for review and improvement. Please kindly note that breakfast is included only for the number of guests confirmed on the reservation, regardless of the room type booked. This is because the breakfast package and its pricing are calculated based on the number of guests included in the booking. We also understand your disappointment regarding the restaurant being closed for lunch during your stay and apologise for any inconvenience caused. For any future stays, we kindly encourage you to contact our Reception team immediately should you encounter any concerns. Our team is available to assist and would appreciate the opportunity to address any issues promptly rather than having them impact your overall experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Sincerely, Flora Myint Front Office Manager

Dear Ricky, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the kitchenette and bathroom facilities in your room. However, we are sorry that the condition of some furnishings and the balcony space did not fully meet your expectations. We are particularly concerned to hear about your breakfast experience. We understand how frustrating it can be when service becomes overwhelmed during busy periods, and we sincerely apologise that this affected your dining experience. Your comments regarding service efficiency, staffing, and food safety standards are taken seriously and will be shared with our Food & Beverage management team for further review. We continuously strive to improve our guest experience, and feedback such as yours helps us identify areas requiring attention. For any future stays, please do not hesitate to contact our Reception team should you encounter any concerns, as we would appreciate the opportunity to assist you promptly. Thank you again for your feedback. We hope to welcome you back for a more enjoyable experience. Sincerely, Flora Myint Front Office Manager

Dear Manickam, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location, spacious accommodation, and the ease of booking through the ALL App. However, we are sorry to hear that certain aspects of your stay did not meet your expectations, particularly your breakfast experience and interactions with our team. We appreciate your comments regarding the restaurant atmosphere, breakfast selection, and service standards. Your feedback will be shared with our Food & Beverage and Front Office teams to ensure we continue improving the overall guest experience. While we are glad that you found our team polite and helpful overall, we understand the importance of providing consistently warm and welcoming service throughout your stay. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience on your next visit. Sincerely, Flora Myint Front Office Manager

Dear David, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Flora Myint Front Office Manager

Dear Lesley, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding the parking charges, we would like to clarify that UPark is operated by an external provider, and parking tickets are issued and validated for the duration requested at check-in. Once validated, these tickets are non-refundable and cannot be reused or adjusted, even if the parking facility is used for a shorter period. Unfortunately, as we were only informed of the early return of your rental vehicle at check-out, we were unable to make any alternative arrangements beforehand. We understand your disappointment, however, the charges remain applicable regardless of actual usage. We also apologise for the inconvenience caused by the restaurant's evening closure and the noise from neighbouring rooms. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay. Warm Regards, Flora Myint Front Office Manager

Dear Kay, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your room, particularly the spacious balcony and comfortable layout. We also appreciate your suggestions regarding an additional bedside lamp and softer pillows, which we will take into consideration. Please accept our apologies for the disappointing breakfast experience. We understand that items should be replenished promptly and tables cleared without guests having to ask. We will address this with our Food & Beverage team to ensure a more attentive service. Thank you also for your suggestion regarding gluten-free options. We will share this with our team as we review our breakfast offerings, particularly ahead of the Christmas period. We truly appreciate your feedback and look forward to welcoming you back for your three-night stay over Christmas. We hope to make your next visit even more enjoyable. Warm Regards, Flora Myint Front Office Manager

Dear Samantha, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Flora Myint Front Office Manager

Dear Lori, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Flora Myint Front Office Manager

Dear Allen, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the noise disturbances during your stay, particularly after your long days of travelling and working. We understand how frustrating this must have been, especially when trying to get a good night's rest. While the external noise is unfortunately beyond our direct control, we certainly understand the impact it had on your experience. We are also sorry to hear about the unpleasant odour in your room and will have our Maintenance team investigate this further. We are pleased that you found our location convenient for nearby shops and restaurants, and we hope to have the opportunity to welcome you back for a more comfortable and restful stay. Kind regards, Flora Myint Front Office Manager

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our great location, clean and comfortable room, and the peace and quiet our hotel offers despite being in the heart of the city. It is particularly pleasing to know that our team made such a positive impression and that you had an excellent experience with check-in and check-out. Thank you also for your fantastic recommendation and continued support as an ALL Accor Classic member. We appreciate your comments regarding the internet connection. We apologise for the fluctuations in speed during your four-day stay. We understand how important a reliable and consistent connection is, and we will share your feedback with our team for further investigation. Thank you again for your kind review and for recommending us to others. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Kind regards, Shyam Patil Hotel Manager

Dear Timothy M., Thank you for sharing your feedback. I am pleased our reception team anticipated your needs and assisted with the car parking arrangements. I apologise for the inconvenience caused by the lift disruption, particularly as you experienced maintenance works during your previous stay. The lift replacement programme is progressing, and we appreciate your patience as we are only few weeks away from completion. I also regret that DJ’s Diner closed earlier than advertised on Monday, requiring you to make alternative dinner arrangements. We will follow this up with the relevant team to ensure our advertised operating hours are maintained. I will follow up with our team to ensure that invoices are provided in timely manner. Thank you again for your feedback. We appreciate your continued support and hope to provide you with a smoother experience on your next visit. Sincerely, Shyam Patil Hotel Manager

Dear Teresa S., Thank you for your great feedback. We appreciate you taking the time to share your experience and look forward to welcoming you back to Mantra Hindmarsh Square. Sincerely, Shyam Patil Hotel Manager

Dear Dennis J., Thank you for your feedback. I am pleased to hear you enjoyed your stay overall. I acknowledge your comments regarding the basement car park and appreciate that access and manoeuvring can be challenging, particularly in a larger vehicle. We will also make a note to suggest alternative parking facilities that we have affiliation with during your next visit. Your feedback is appreciated, and we hope to welcome you back to Mantra Hindmarsh Square for another enjoyable stay. Sincerely; Shyam Patil Hotel Manager

Dear Beverley b., Thank you for your lovely feedback. It is great to hear that our team made the booking process a positive experience and that you enjoyed the spacious room, comfortable bed and beautiful views across Hindmarsh Square towards the Adelaide Hills. We appreciate you taking the time to share your experience and look forward to welcoming you back to Mantra Hindmarsh Square. Sincerely, Shyam Patil Hotel Manager

Dear Peter, Thank you for your feedback. We're delighted to hear you enjoyed your two-night stay, appreciated the spacious rooms, good breakfast, friendly staff, and our great central location. We truly appreciate your kind comments and look forward to welcoming you back to Mantra Hindmarsh Square again soon. Sincerely, Shyam Patil Hotel Manager