Mantra Hindmarsh Square Adelaide 3 stars

Customer review rating (ALL Rating) 4.4/5 1,733 reviews

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55 67 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Mantra Hindmarsh Square offers premier apartment style accommodation in Adelaide's buzzing CBD

  • Our professional and friendly team can assist guests day or night with our 24 hour reception

  • Enjoy the convenience of dining at our onsite restaurant serving up fresh and flavourful meals

  • Ideal venue for small meetings & events with a function room comfortably seating 40 delegates

  • Work out in our onsite gym, equipped with state of the art facilities for a productive session

Our accommodation(s)

Hotel location

Mantra Hindmarsh Square Adelaide

55 67 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.924887, 138.604667

Telephone
Fax +61 8 8412 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,733 reviews

Customer review rating 4.0/5

Renee W. Families - Confirmed reviews ALL

We had wonderful service from the reception and cleaning staff. Unfortunately there was a leak in our room that came through the window, wetting carpet. We were given a bottle of wine but were concerned about the wet carpet in the room.

Dear Guest, Thank you for your kind words about our reception and housekeeping team—we’re very pleased to hear you received wonderful service. We’re sorry to hear about the water ingress during your stay. During periods of heavy rain, this can occasionally occur due to weather conditions, however we completely understand your concern, particularly with the impact on the carpet. While we’re glad our team was able to assist and provide a gesture of apology, we recognise this would have affected your comfort. Please be assured your feedback has been noted and shared with our maintenance team for further review. We appreciate your understanding and hope to welcome you back for a smoother experience. Warm regards, Shyam Patil Operations Manager

Customer review rating 2.5/5

Daniel S. Business - Confirmed reviews ALL

Room smelt a little musky, shower water pressure and control absolutely terrible. Took over a minute to change from hot to cold. On arrival it looked like a half used toilet roll from previous stay was used instead of a fresh one.

Dear Daniel, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the room. The musky smell and the condition of the bathroom amenities on arrival are certainly not in line with our standards, and we apologise for this oversight. Your comments have been shared with our housekeeping team for review. We also appreciate your feedback regarding the shower pressure and temperature control. We understand how frustrating this can be and have passed this on to our maintenance team to investigate. Please know that our team is always here to assist and ensure your stay meets your expectations. In the future, please don't hesitate to contact our staff if there's anything we can do to enhance your stay. Your satisfaction is our priority, and we appreciate the opportunity to address any concerns you may have. We look forward to welcoming you back and providing you with an even better experience next time. Thank you for your valuable feedback. Warm regards, Shyam Patil Operations Manager

Customer review rating 5.0/5

Drew J. Business - Confirmed reviews ALL

Checking in and out and parking was all quick and easy. Room facilities are excellent.

Dear Drew, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Shyam Patil Operations Manager

Customer review rating 2.0/5

Joanne D. Families - Confirmed reviews ALL

From the moment we checked in should’ve been a red flag. The cost didn’t match the accommodation. We weren’t told that the parking closes at certain time. Our room had an empty bottle full of cigarettes and was used as an ashtray left on the balcony by previous guests. The breakfast was not worth the cost. We were told to come back in 10mins to order our preferred eggs and when we came back, I was told that they were busy. We weren’t given cutlery on arrival to breakfast. We were told to find a seat and wait for someone to give us cutlery. All tables were left with empty dishes waiting to be cleaned which resulted more waiting for the guests to be seated. There was At least 6 dirty table that was left unattended. We were a family of 4 and were only given 3 towels. For the whole stay, we had to call front desk to deliver towels for us. Due to Easter holiday, we were told to notify the front desk in advance if we would like housekeeping during our stay. We notified reception as soon as we checked in and our room was missed for housekeeping for the following day. Which left us with no clean towels. Self-serve washing machine and dryer room was dirty as hell! There was a shoe left there and mud everywhere. The location itself is not bad but still a walk to a few places like Chinatown, museum and the hotel parking. There was a homeless man underneath our balcony who screams at early hours of the morning. We could hear door banging and screaming and every footsteps outside and next door. It’s our first time in Adelaide and wanted to make it memorable for the kids. Mantra Hindmarsh Square sure left a negative views on all the mantra hotel. The staff however have truly tried their very best to resolve all issues but unfortunately this has not suffice the cost we paid to have a great stay. With the hotels short staff during Easter break and at the amount of hotel’s guests at full capacity resulted the lack of quality this hotel has to offer.

Customer review rating 4.0/5

Andrew J. M. Business - Confirmed reviews ALL

Bathroom mirror dirty suggest windex. Could not add Accor plus details through app as usual search function cannot anything . Not welcome pack as benefits.

Dear Andrew, Thank you for taking the time to share your feedback. I’m very sorry to hear that the bathroom mirror was not presented to the expected standard on arrival. This is certainly not reflective of our housekeeping standards, and your comments have been shared with the team for immediate follow-up. We also apologise for the inconvenience experienced with the Accor Plus details not being recognised via the app. We understand how frustrating this can be, and we recommend reaching out to the Accor support team directly if the issue persists, as it may be a system-related error. Please feel free to contact us as well, and we will do our best to assist from our end. Regarding the welcome benefits, I’m sorry this was not provided as expected during your stay. This is certainly not the experience we aim to deliver to our valued members, and we will review this internally to ensure consistency moving forward. We truly appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit. Warm Regards, Shyam Patil Operations Manager

Other web-users rate our hotel

  • 869 reviews 8.9/10 Location
  • 1,163 reviews 7.8/10 Room
  • 906 reviews 9.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 555 reviews 7.2/10 Comfort
  • 360 reviews 7/10 Cleanliness
  • 264 reviews 7.9/10 Breakfast

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