Adelaide Rockford Hotel 4 stars

TripAdvisor rating 4.0/5 1,098 reviews
Adelaide Rockford
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Hotel extras

  • 2 Mins walk to Convention Centre & 10 mins to Adelaide Oval

  • Walking distance to all city-centre sights

  • Free WiFi, ergonomic work space, LCD TV

  • Easy access to Public Transport

  • Happy Hour every evening

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ADELAIDE INTL APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Tennis
  • Bicycles rental (Nearby)
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Adelaide Rockford

164
Hindley St
5000
adelaide
australia

Tel: +61882118255

Fax: (+61)8/82311179

Contact email

Check-in from 14h00

Check out up to 10h00

  • GREYHOUND :   GREYHOUND Franklin St Term

  • By plane

    ADELAIDE INTL APT At 7km / 4.35 miles - Shuttle paying

  • By train

    ADELAIDE At 0.8km / 0.5 miles

GPS :-34.923305, 138.593414

Our accommodations

Standard room with Queen bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard room with 2 Queen beds

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior King bed

  • Max. number of persons: 2
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe King bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 1 King Bed & Spa

  • Max. number of persons: 2
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Suite

  • Max. number of persons: 2
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market offers a tapestry of taste with both creative cuisine & fine wines to tantalise the tastebuds. Superb service & a warm ambience to match, we also offer a healthy choice kids menu, eco fire & fabulous views of the Adelaide arts precinct.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPICE MARKET BAR

Photo non contractuelle / Strictly non binding

A modern lounge during the day, the setting lends itself to informal meetings over a hot cup of coffee or cool refreshing drink. At night the area transforms into a spacious lounge bar where you can relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 152

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Adelaide Rockford

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,247 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,098 reviews

Very Good Option in Adeliade

TripAdvisor rating 4.0/5

Nisar C C Family - 11/12/2019 TripAdvisor review

This is a good affordable hotel however like all hotels the rates can vary hugely. It has good sized rooms though fittings in bathroom need refurbishing. There are views from only some rooms so better to book directly speaking to someone at the hotel. It is a bit dull inside and of course the promised renovations are going on and they expect you to have a party on the terrace if you feel dull on the lower floors. It is situated away from the noisy part of Hindley Street. Staff are very courteous and helpful and if you get the one dollar breakfast grab the opportunity but always ask about it as they do not offer you if you don't ask. The breakfast food is excellent. They charge 25 dollars and give you secure covered car parking which is a great facility. Overall it is a very very good hotel so enjoy your stay. Alert: Sometimes there is noise downstairs when heavy trucks come in to do the morning tasks of removing rubbish etc. Need to ask for quiet room.

Deluxe king Room

TripAdvisor rating 4.0/5

Ambos C Couples - 11/12/2019 TripAdvisor review

Stayed thinking up grading to king deluxe would be a nice room. As soon as we walked in there was smear marks all over window , looked outside to 2 big dumpster bins. The bed had white stains on the bottom of the bed and on the runner. The picture in the room was crooked. The bathroom was old and crusty and the chair that was suppose to be white was a very off white color. Was very disappointed , for $200 we paid . !!

Lovely place to stay!

TripAdvisor rating 4.0/5

bekcam Couples - 10/12/2019 TripAdvisor review

Clean and very tidy room with a comfortable bed. Friendly service! Room was ready to check in earlier than the estimated time which is always a bonus! Despite being located on Hindley Street, room was very quiet. Would stay with the Rockford Adelaide again.

Under renovation but full price

TripAdvisor rating 4.0/5

AllisonD1415 Business - 06/12/2019 TripAdvisor review

Place was a mess. Staff seemed apathetic with exception of one lovely bartender. Price should have reflected state of hotel. Location was ok. Breakfast adequate.Room was ok. But mess off putting - website said was due to finish in November. Not up to standard.

I was travelling for work

Customer review rating 4.3/5

Charlotte B. Business - 21/11/2019 Confirmed reviews ALL

Fine

customer service was terrible

Customer review rating 4.3/5

Sara W. Business - 18/11/2019 Confirmed reviews ALL

The guy in reception did not smile once or give eye contact when talking to me so I couldn't understand him much. Did not help me get my suit case out the car and made me carry it up the stairs. the overall greeting into the hotel was sour and off putting. I will not be staying there again.

Dear Sara, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I apologize that you felt the front desk receptionist was unhelpful on arrival, it is disappointing to read about the unwelcome arrival you experienced as our front office team are usually highly praised and commended for the standard of service they provide. It is extremely regrettable you have had and conveyed an experience which is in contrast. Once again thank you for advising me of your concerns, should you visit Adelaide again in the near future I urge you to contact me directly and allow me to personally welcome you back and ensure your visit is enjoyable and of the highest standard. Sincerely, Marion Tuck Adelaide Rockford

Property under renovation currently

TripAdvisor rating 4.0/5

annbO6292TK Business - 18/11/2019 TripAdvisor review

Stayed in a suite as needed the extra room to allow two people to work. Plenty of space and good kitchenette facilities so would be suitable for a young family to share too. The area round about is a bit seedy. Polite staff. A bit noisy at nighttime.

Thank you for taking the time to share your feedback. We're pleased you enjoyed your stay, especially the spacious suites and the service provided by the Rockford team. Thank you for your patience and understanding during renovations. We hope to be able to provide you with state of the art facilities the next time you visit us.

Nice hotel, friendly staff and good location.

Customer review rating 4.3/5

Vanessa G. Business - 15/11/2019 Confirmed reviews ALL

All staff were friendly, the room was well appointed, breakfast was good. The room was a good location and overall I had a pleasant stay, which was value for money.

Dear Vanessa G., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Neutral but boarding on unimpressed

Customer review rating 4.3/5

Gabrielle B. Couples - 11/11/2019 Confirmed reviews ALL

Mix up with parking fees which as yet is unresolved Staff especially Sundays were fantastic, other days customer service was lacking Room was great the best we had in SA Signage to hotel is lacking Breakfast was expensive. However it left a lot to be desired "hot food"was at a less than hot temp and That food safety issue in itself made the decision easy to go try and a cafe open for breakfast

Dear Gabrielle, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Tuck Adelaide Rockford
Customer review rating 4.3/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Overall just average / world in progress / very dowdy

Dear Peter L., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Tuck Adelaide Rockford

Great customer service

Customer review rating 4.3/5

Lateesha B. Friends - 10/11/2019 Confirmed reviews ALL

I was really happy with the service at the Rockford, would definitely recommend and stay again. Thank you.

Dear Lateesha Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay and the service provided by my team. I will pass on your feedback to all staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Marion Tuck Adelaide Rockford

Good, basic hotel. Friendly staff, but a few quirks

Customer review rating 4.3/5

Carsten Business - 10/11/2019 Confirmed reviews ALL

The first impression was great. The staff was extremely welcoming, helpful and nice. There were a few small issues that I noticed during my stay: I was staying there alone and had 2 keycards. That was useful because I could use one to power the plugs while I was away to charge my notebook. Sometimes however the room service would remove the keycard from the holder and I had to go back to the reception to get a new one. I understand that this is not the way keycards are intended to be used, but still - just telling me this should not be done rather than removing it without notice would have been nicer. The bathroom was a bit of a downer. The shower head was non-movable, which made it feel like a youth hostel rather than a star-hotel. Also, the toilet did not have a toilet brush in the room, which meant it was constantly dirty and I could not clean it myself and had to wait for the room service every time. The AC was constantly on and the room was too cold. The remote for it didn't work, and upon inquiry, the staff told me to just open the lid and turn it off manually. That worked and the room was much warmer and more quiet afterwards, but still - maybe fix the remote? Also, the plugs in the wall near the bedroom were *just a little* too far away for use with a typical USB cable to charge the phone from the bedside table. Maybe supply a multiplug for you guests in the future? Also annoying: The main entrance is only reachable by stairs. This was inconvenient for me as I had a huge and heavy suitcase. I wonder how people with disabilities are expected to access the hotel though. A few good words at the end though: Even though there was construction going on on the ground floor, and the hotel is located right next to the nightlife center of the city, my room was really quiet and I got excellent sleep (as far as my jetlag permitted). Also reachability from the bus station and closeness to the conference center are a definite plus.

Unfortunately my experience at the Rockford was extremely underwhelming.

Customer review rating 4.3/5

Kieron W. Business - 07/11/2019 Confirmed reviews ALL

Due to the refurbishment works, which I absolutely understand will create some impacts, from the moment I walked in to the temporary lounge / bar area, to the moment I checked out (one day early - I wasn't staying another night), the whole experience was unpleasant. At check in, the staff member greeted our group like he didn't want us there. No welcome, no details on breakfast / dinner arrangements, no details offered on gym arrangements, no comment on the construction work disruption. Combined with the plastic, rubbish, plasterboard and workmen everywhere, the scene was chaotic. No recognition of my Accorhotels membership. The main lift was shut off. We followed printed signs tacked to plastic sheeting to a service lift. My room was a pleasant surprise. Large, clean, and nicely presented. A bit old and worn (compared to the Pullman where I usually stay), which I understand. The room was perfectly usable and comfortable though. However, the doors / walls let in a significant amount of noise, and next door's TV kept me awake until well after midnight. Didn't eat breakfast the next morning in the hotel. Coming back for the second night, as works had continued and more areas opened up, the impact was less severe but still disruptive. Bar staff were friendly and professional. Room was still noisy that night. Had breakfast at the hotel. No complaints, but staff member was feeling the pressure (of 4 guests) and very unfriendly / unhelpful. Changed flights out of Adelaide to one day earlier, so our group didn't have to spend another night there. I understand that refurbishment works are necessary and will improve the hotel, but I question the decision to leave the hotel operational for this couple of days. I have two over riding memories: the complete lack of interest from the staff member who checked us in, any form of engagement or acknowledgement that work was going on. And a different staff member explaining to a mother with a young baby in a pram that she couldn't use the access ramp to reception, as the entrance had been temporarily relocated to access through the bar deck - stairs. He then walked off and I offered to help the lady up the stairs with the pram. Not what I have come to expect from Accor.

Dear Kieron, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Given the opportunity we would like to offer you a complimentary return visit to our property with a for one night in a Superior King room with complimentary buffet breakfast for two. Once again thank you for taking the time to email us – we very much look forward to hosting your next visit with a view to rectifying your current impression. Please contact me personally or in my absence Hitesh Mulchandani to secure your next reservation. Sincerely, Marion Tuck Adelaide Rockford

Amazing team

Customer review rating 4.3/5

Violeta S. Families - 30/10/2019 Confirmed reviews ALL

Awesome team that make the difference. Hotel is under refurbishment & caused noise disturbance. As we were out most of the time, it wasn't a concern. The team was very helpful with recommendation to getting know the area. Special thanks to Marion for the tips too.

Dear Violeta S., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

I would not have booked if I knew it was mid renovation

Customer review rating 4.3/5

Anonymous Business - 30/10/2019 Confirmed reviews ALL

it was very noisy, I think it was the lifts, then workmen in the morning

Dear Stephanie, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our mission has always been to maintain as much transparency as possible throughout the process of refurbishment with the notification process well in advance of the works. Notifications included communication to key internet partners & agents together with communications on our email signatures & reservation confirmation letters. We are extremely sorry you were not aware of the renovations. We will conduct a full audit of our communication platforms to ensure our guests are well informed of the progression of renovations and provide them with a choice to maintain or re-direct their booking. While I acknowledge this does not improve your experience in any way it assists us in ensuring such a repeat experience is prevented. Once again thank you for advising me of your concerns, we hope to be able to provide you with state of the art facilities the next time you visit us. Sincerely, Marion Tuck Adelaide Rockford

Very disappointing

Customer review rating 4.3/5

N/a Couples - 24/10/2019 Confirmed reviews ALL

Very disappointing to say the least, was not informed of all the renovations and we booked months ago. No pool, also not informed, No bar or restaurant on the Sunday or Monday on our first weekend and when I inquired as to why the gentleman behind the desk just shrugged his shoulders at me. Woken at 7.30 in the mornings to the sounds of people drilling or cutting into concrete, sounded like they were coming into the room.

Dear Lisa F., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our mission has always been to maintain as much transparency as possible throughout the process of refurbishment with the notification process well in advance of the works. Notifications included communication to key internet partners & agents together with communications on our email signatures & reservation confirmation letters. We are extremely sorry you were not aware of the renovations. We will conduct a full audit of our communication platforms to ensure our guests are well informed of the progression of renovations and provide them with a choice to maintain or re-direct their booking. While I acknowledge this does not improve your experience in any way it assists us in ensuring such a repeat experience is prevented. Once again thank you for advising me of your concerns, should you visit Adelaide again in the near future I urge you to contact me directly and allow me to personally welcome you back and ensure your visit is enjoyable and of the highest standard. Sincerely, Marion Tuck Adelaide Rockford

Staff were very friendly, helpful and accommodating.

Customer review rating 4.3/5

Flora F. Business - 22/10/2019 Confirmed reviews ALL

During my stay, the hotel was undergoing renovations and happy to say it did not cause me any inconvenience. The room was extremely comfortable, staff very friendly and happy to chat.

Dear Flora F., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford
Customer review rating 4.3/5

Anonymous Business - 21/10/2019 Confirmed reviews ALL

Poor. A building site for reception with dusty impact over the whole reception area. Noisy 1st floor room facing a brick wall. Bed while comfortable for 1 had distinct separation point. Nice to have ipod charger available. small bathroom, poor standard of finish, tarnished mirror, old extractor fan port simply bogged up, very uncomfortable toilet, mould in tile grouting.

Dear Michael W., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Given the opportunity we would like to offer you a complimentary return one night visit to our property once our renovations are complete. Once again thank you for taking the time to email us – we very much look forward to hosting your next visit with a view to rectifying your current impression. Sincerely, Marion Tuck Adelaide Rockford

Business trip

Customer review rating 4.3/5

Anonymous Business - 19/10/2019 Confirmed reviews ALL

The hotel is undergoing some extensive renovations but the staff make it all work. Certainly no noise issues or anything that didn't work. The rooms are quite generous and modern. The bar and meals area is good also. Look forward to seeing what it looks like when it it'll finished.

Dear Giovani, Thank you for taking the time to share your feedback and thank you for your patience and understanding during renovations. We hope to be able to provide you with state of the art facilities the next time you visit us. Sincerely, Marion Tuck Adelaide Rockford

Renovations were noisy

Customer review rating 4.3/5

Amelia J. Business - 16/10/2019 Confirmed reviews ALL

It was ok

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