Adelaide Rockford

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Adelaide Rockford 4 stars

Customer review rating (ALL Rating) 4.4/5 461 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 2 Mins walk to Convention Centre & 10 mins to Adelaide Oval

  • Walking distance to all city-centre sights

  • Free WiFi, ergonomic work space, LCD TV

  • Easy access to Public Transport

  • Happy Hour every evening

Hotel location

Adelaide Rockford

164, Hindley St
5000 ADELAIDE
Australia

Telephone +61 8 8211 8255

Fax +61 8 8231 1179

Contact email

  • By plane

    ADELAIDE INTL APT At 7km / 4 miles

  • By train

    ADELAIDE At 0.8km / 0.5 miles

GPS:-34.923305, 138.593414

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Spice Market

Modern Australian Cuisine

Our accommodation(s)

Our guest reviews

Our guest reviews for
Adelaide Rockford

100% genuine reviews from our guests

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ALL Rating  4.4/5  461 reviews

TripAdvisor Rating  4.0/5  1,134 reviews

Great location and great staff

Customer review rating 5.0/5

Josephine Couples - Confirmed reviews ALL

It was only one night but it was very comfortable stay.

Dear Josephine, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. Glad you enjoyed your Great State Voucher in one of our spa rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Ok

Customer review rating 2.5/5

Tim Business - Confirmed reviews ALL

Bad check in and room Average. Wouldn’t of replied but you’ve sent that many emails. Couldn’t stay there again

As always the Staff will always help. Marsh was outstanding as always with recognition of me and everything ready to go.

Customer review rating 5.0/5

Mark O. Business - Confirmed reviews ALL

The staff here are the reason I come back again and again.

Dear Mark, We very much appreciate your comments regarding your stay at the Adelaide Rockford. Thank you for those kind words. I'll be sure to share with the team. We look forward to welcoming you back to the hotel in the near future. With best regards, Peter Emery General Manager

Good location, friendly staff, hotel had a welcoming vibe.

Customer review rating 4.0/5

Hayley Couples - Confirmed reviews ALL

Just an overnighter and was a great choice! Room had a warm cosy feeling.

Dear Hayley, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'll have a look at the shower point you made to see what we can do to alleviate that water problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Customer review rating 3.0/5

Anna M. Business - Confirmed reviews ALL

Disappointing stay overall i'm afraid - awesome welcome and staff - but with the bar/restaurant closed and being a Monday night it was less than ideal for a single female traveler especially in the location of the hotel. Room 21 was great amenities and layout wise - but with water pipes running directly behind the bed headboard, there were constant and loud disruptions on and off all night. There was also an issue with payment upfront - not the hotel fault i don't think ,as Flight Centre though my company travel group should have paid -= but this is getting resolved and hopefully credited directly back to my credit card. Will still stay again - but be clear to request another room and also not on a Monday night

Dear Anna, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet all of your expectations; please allow me to express my sincerest apologies especially in relation to Room 21 and the water pipe noises. I hadn't heard of that before but will investigate as it is supremely important you enjoy a good night's rest. I'll make a note in your profile to not have that room allocated in the future. It is problematic at the moment to not be able to have the restaurant and bar open each night of the week at the moment but we are working on it. And thank you for the kind words regarding Kyah at Reception. I'll let her know. By the way, we have credited your account. You should receive the funds shortly. We hope that you will give us the opportunity to better accommodate you the next time you visit. Sincerely, Peter Emery General Manager

Nice Stay

Customer review rating 4.5/5

Matt Couples - Confirmed reviews ALL

Nice room with plenty of room. Nice cooked breakfast to finish off our stay

Dear Matthew, We very much appreciate your comments regarding your stay at the Adelaide Rockford. Glad you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

An OK experience

Customer review rating 2.5/5

Napil A. Business - Confirmed reviews ALL

Nice hotel room and good location. With a single lift, arrived at the same time as a busload of elderly visitors, had to use the stairs, would have been nice for staff to offer a free drink at the bar or similar while we waited for the lift. $30 is about average for hotel breakfast but the range and freshness available was poor. Coupled with that the same busload of elderley were also there for breakfast meaning long lines to the single toaster and coffee machine. I ended up going to a cafe for breakfast instead.

Dear Napil A., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Emery

Perfect location, great clean room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very friendly, inviting staff

Dear Scott C., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great night!

Dear Gerard, We very much appreciate your comments regarding your stay at the Adelaide Rockford. Glad you had a great night. Thank you again for the great feedback scores. We hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Good stay

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

A little disappointing. Booked hotel to chill and relax, pamper myself and some things didn’t meet standards. Really need to upgrade to smart tv with Netflix. Nothing on Foxtel channels to watch. I had to watch stuff on my phone. Air conditioner wasn’t powerful enough to reach bedroom. Restaurant and room service wasn’t operating on a Sunday Had to get in and out of spa to turn on and off. Customer service great Breakfast yummy

Dear Lisa G., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Emery

Quality stay

Customer review rating 5.0/5

Hugh Business - Confirmed reviews ALL

Everything was easy, room was quality - can’t fault anything.

Thank you Hugh for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Lovely hotel and all staff were friendly

Customer review rating 4.5/5

Trish Families - Confirmed reviews ALL

It was only for one night with the use of a Great State Voucher, but it's a lovely hotel and the staff are really friendly.

Dear Tricia, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Okay

Customer review rating 2.5/5

Jill P. Solo - Confirmed reviews ALL

The staff are lovely and very helpful. When I arrived I was told the kitchen was closed on the Sunday and Monday nights- not helpful when you don't know the area. I went to the dining room on the Tuesday to see if I needed to book to be told there was a large group staying for the week and the kitchen and the dining room was closed to others and no in room service. In 7 days I could not eat at the hotel! Not happy.

Dear Jill, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. our food and beverage capabilities are not quite where they should be and we are working to fix that in the current climate. I do thank you for raising that point though. Please rest assured that we are taking the appropriate measures to address the problem and prevent future disappointment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Emery General Manager

Just OK at best

Customer review rating 2.0/5

Kate Business - Confirmed reviews ALL

Check in started with clumsy exchange and room keys that did not work. Bar was closed because it was Monday. No mini bar. Only option to find somewhere outside the hotel for a drink. Next night Tuesday bar open but no food as restaurant had a private function, again no option but to go searching for food after a long work day. The room, two inadequate pillows only. Bed side tabletop lose and clunked every time someone touched it.Shower screen banged violently no matter how careful you were. Two small thin towels.

Dear Kate, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your stay is definitely not we normally present and the state of your room needs attention which I will be addressing with the respective team members. Please rest assured that we are taking the appropriate measures to address the problems encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you again. Sincerely, Peter Emery General Manager

Good stay

Customer review rating 4.0/5

Chelsea Couples - Confirmed reviews ALL

Room was clean, the only issue we had was the hall way light was shining through the gaps around the door. Apart from that was a great stay.

Dear Chelsea, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I note your room door issue for 311, we'll attend to that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Enjoyable stay

Customer review rating 4.0/5

Jacqui Couples - Confirmed reviews ALL

We have stayed here before and enjoy the location and the spacious and modern rooms. The underground in house parking also suits us very well. Staff are friendly and check in is swift. The room we had this time was smaller than previously but still a good size, the only down side was the furniture in the room was very old and needed updating compared to the room we had before.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. Noted regarding your room. We have you on profile so that the next time you stay, we can allocate a superior king room as you have had previously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Emery General Manager

Stayed twice in a week

TripAdvisor rating 5.0/5

clare878 TripAdvisor review

Family of four holidaying in Adelaide and surrounds. We stayed 2 nights then returned at the end of our holiday as to first stay was so Comfortable, accommodating and clean. Helpful friendly staff. Lovely accommodation in the heart of the city.

Dear Clare, Thank you so much for providing such positive feedback regarding both your stays with family at Adelaide Rockford. Glad you and the family enjoyed your time at the hotel. We look forward to when you may wish to visit again. With warm regards, Peter

A trip with famiy and friends

TripAdvisor rating 4.0/5

35amali TripAdvisor review

The rooms in this hotel is very spacious and clean. We enjoyed our stay. The only problem in staying in this hotel is that there is no parking unless you book the limited parking available in the hotel which is in my opinion costly.

NICE HOTEL

TripAdvisor rating 4.0/5

269jenniferr TripAdvisor review

A lovely hotel which was very central to the CBD. Spacious rooms and reasonably quite considering the location in the "party" district. Check in was efficient and we were allowed into our room early and breakfast had a good variety. Staff were very helpful

Nice but lacking

TripAdvisor rating 3.0/5

orien2006 TripAdvisor review

Although this hotel stay was pleasant and quiet, it was lacking in a number of areas 1. Recognition of status as a Diamond member was almost non existent. I was given an upgraded room but it was not really what I would consider an upgrade given the room location 2. Breakfast was just poor. You could order a plate of hot food e.g bacon, scrambled eggs (not choice of type), a sausage and a hash brown with a slice of toast. There was no other choice for hot food and if you wanted a Barista coffee you paid extra along with other items. Not really up to normal Novotel standards

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