Adelaide Rockford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,327 reviews

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164, Hindley St, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 2 Mins walk to Convention Centre & 10 mins to Adelaide Oval

  • Walking distance to all city-centre sights

  • Free WiFi, ergonomic work space, LCD TV

  • Easy access to Public Transport

Our accommodation(s)

Hotel location

Adelaide Rockford

164, Hindley St
5000 ADELAIDE
Australia

GPS:-34.923305, 138.593414

Telephone
Fax +61 8 8231 1179

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Rockford Restaurant and Lounge

At Adelaide Rockford, we invite you to join us in our Rockford Restaurant, Bar & Deck, which compliments exceptional cuisine with sophisticated yet relaxing ambience, fine wines and cityscape views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,327 reviews

Customer review rating 5.0/5

Alan N. Couples - Confirmed reviews ALL

Excellent accommodation, professional staff, excellent food and restaurant, well located and very convenient to public transport etc. Will definitely return and would recommend the hotel to friends, family etc.

Thank you for taking the time to share such a wonderful review following your recent stay as a couple. We are absolutely delighted to receive your perfect rating and to hear that you enjoyed every aspect of your visit, from our professional team and excellent accommodation to our breakfast selection and restaurant. It is also great to know that our location provided such convenient access to local public transport. Knowing that you would highly recommend us to your friends and family is the greatest compliment we can receive, and we look forward to welcoming you back to Adelaide in the future.

Customer review rating 5.0/5

Gareth W. Business - Confirmed reviews ALL

Staff always friendly and helpfully

Gemini said Thank you for your fantastic review and for your continued loyalty as an ALL Member. We are delighted to hear that our location remains ideal for your business trips and that our team continues to provide the friendly, helpful service you've come to expect. It is also great to know that our breakfast selection and WiFi met your needs, as we understand how important these are for a productive stay. We truly appreciate your high recommendation of our loyalty programme and our sustainability efforts. We look forward to welcoming you back to Adelaide on your next trip.

Customer review rating 2.0/5

Phil D. Couples - Confirmed reviews ALL

27th March, 2026 Unfortunately, a fault in the air conditioning system in our room resulted in a persistent, intrusive noise throughout our overnight stay. The problem was reported to reception in the afternoon, but the receptionist said that she was unable to change our room. Sleep was virtually impossible, and a written complaint was submitted in the morning. Derek from Maintenance arrived shortly after the written complaint was submitted. He was very considerate and competent and was able to explain the problem. He set about fixing it immediately and went out of his way to ensure that we were not charged for our sleepless night. Alex in Reception was also very helpful. We would certainly choose to stay at the Rockford Hotel again in spite of this unfortunate experience. Our room was very clean and well laid out, and the service provided by Derek and Alex was commendable.

Thank you for taking the time to provide such detailed feedback regarding your recent stay. As an ALL Member, your loyalty is greatly appreciated, and we sincerely apologize for the sleepless night you experienced due to the air conditioning fault. We are very sorry that your initial report in the afternoon was not resolved with a room move. This does not reflect the proactive service we strive to provide. However, we are pleased to hear that our Maintenance and Reception teams were able to provide professional and considerate assistance the following morning to rectify the situation. Your kind words regarding their service and the cleanliness of your room have been shared with the team. We also appreciate your suggestions regarding our breakfast selection, specifically for a wider variety of pastries. Feedback like yours is essential as we look to improve our dining offerings. We look forward to welcoming you back to the Rockford Hotel for a much more restful and seamless experience in the future.

Customer review rating 4.5/5

Kelvin H. Families - Confirmed reviews ALL

Very comfortable, good service, I called early to ask about whether we can store our luggage at the hotel before we check in and the receptionist offered to arrange an early check in by prioritising our room for cleaning and on the day we were able to check in 4 hours early which worked well for us. They also lent us an umbrella on request as it was raining during our stay.

Thank you for your wonderful review and for your loyalty as an ALL Member. We are delighted to hear that our team could assist with your family stay by prioritising your room for an early check-in and providing an umbrella during the rain. While we cannot always guarantee early arrivals, we are pleased that our team's efforts made your visit so much more convenient. It is also great to know that you appreciated our sustainable amenities and found the booking process seamless. We look forward to welcoming you and your family back to Adelaide in the future.

Customer review rating 2.0/5

Brett R. Families - Confirmed reviews ALL

cleanliness an issue, food service not up to standard.

Thank you for taking the time to share your feedback and for your loyalty as an ALL Member. We sincerely apologize that your stay did not meet expectations, particularly regarding the cleanliness of your accommodation and the quality of our food service. Providing a high standard of hygiene and dining is a priority for us, and we are concerned to hear about the issues with the cutlery and breakfast selection. Your comments have been shared with our Housekeeping and Food and Beverage management teams to ensure these matters are addressed immediately. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you and your family with a much-improved experience in the future.

Other web-users rate our hotel

  • 663 reviews 9.3/10 Location
  • 973 reviews 7.6/10 Room
  • 821 reviews 8.8/10 Service
  • 7 reviews 3.6/10 WiFi
  • 328 reviews 6.8/10 Cleanliness
  • 306 reviews 8.1/10 Breakfast
  • 145 reviews 8.5/10 Pool

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