Adelaide Rockford Hotel 4 stars

Location was great. However parking was limited. I was told I needed to book but there was no option to book on Accor.com. Limited restaurant options and no room service which staying for 8 nights was frustrating. The room keys are hyper sensitive and if placed near your phone lose they memory and need to be reprogrammed. The breakfast offer was pretty average and the coffee was undrinkable. It was disappointing that the hotel didn't recognise my Accor loyalty when others who were non Accor members got room upgrades and I didn't? It felt like the hotel wasn't an Accor hotel and has a confused identity

First hotel stay since Covid. As expected, hand sanitizers at lobby and lift doors. Lifts limited to a maximum of 2 and as there was only one lift, may be a long wait if the hotel is full. Room was spacious. However I found the shower facilities limited as only a fixed shower head was installed. Prefer shower heads that can be held and directed when needed. A fixed shower is very restrictive. Great service from staff in restaurant. Due to Covid, instead of self serve, staff took your order and brought it to you. Very helpful in meeting our requests for fried eggs instead of the scrambled eggs on order. Limited number of parking spaces. Suggest pre-booking a spot if you are driving.

Staff were very friendly and helpful in particular the bartender/waiter always made you feel welcome and special ,disappointed the roof top refurbishment is still not complete as this will take the property to 5 star rating

The hotel and staff were great. However we stayed in the 1 bedroom suites down the end and even with the double glazing, separating glass wall and bedroom door the bass from nighclubs vibrated the room till 2am. Its a great central location, easy to walk to trams, botanic gardens and the mall. However, Id ask for a higher room or one close to the corner, great for adults but the surrounding shops and their store fronts wouldn't be ideal for kids.

I think this place is a bit under-rated. It has been through some renovations, but even through this has always had clean room, helpful staff and options available for guests. It is well located, has parking and very comfortable.

The mattress was so comfortable, best night sleep, i've had for sometime. Location of the hotel is quite central. Staff a polite and friendly. Breakfast a little too limiting on a package, but nice and fresh.

Efficient check in, loved the included breakfast & dining room staff were friendly & very welcoming. Nice sized room, quiet & everything you need.

Staff are excellent, good service and extremely friendly would recommend to any body. Would like to see the car parking fees reduced by half or none at all.

Well located very quiet in rooms considering location comfortable beds

The staff were great however very early in the morning I was awoken by deliveries for the construction, which went all day. This was not too bad but then at 5:30am they started on the very noisy power tools. I asked the reception about this and they requested the workmen to stop using power tools. They did this and went back to just moving stuff around until 6:00am when they restarted the grinders etc. and did not stop! I ended up tired, getting sick and needing to leave and go home a day early. I don't think that you should be putting guests into the rooms next to the construction site.

I have stayed numerous times at the Rockford and have always had a satisfactory stay. The rooms are comfortable and the staff are very welcoming. The restaurant is reasonable with a limited dinner menu but usually well p[repared. Breakfast is just average.

Great Team eager to please aspesially during your renovation period

Checkedin and no acknowledgement by name. it is the little things that makes a difference. Was surprised as a Diamond member to not receive anything in my room complimentary except the welcome drink on arrival. There was no water in my room. The room was pleasant enough was surpised to see the Bathroom products on offer. No ear cleaners etc. Just hand soap on the walls. The mini bar was very subpar. I had multiple waters and coke in there. One Beer. No wine at all. The bar staff were slow there was only one person on the bar. Jackson seemed to be working constantly. Breakfast was ok not the best for a Novotel that i have seen however was adequate. I did not eat dinner so can not comment on that there is noise as they are renovating, nothing was mentioned on the website regarding that or that the pool is closed.

Friendly, professional staff and well appointed clean room.

Very spacious and clean room. Great amenities and service. The staff were incredibly helpful, cooperative and hospitable.