Peppers Waymouth Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,268 reviews

Peppers Waymouth Adelaide - Image 1
Peppers Waymouth Adelaide - Image 2
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55 Waymouth Street, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Dine with us at Tutto Cucina & Bar serving up new home-styled classics in italian cuisine

  • Unwind, relax and rejuvenate in the hotel's sauna and spa after a busy day

  • Splash around in our indoor heated pool that you can enjoy all year round!

  • Maintain your healthy agenda with our fully equipped gymnasium onsite

  • Guests can enjoy 24 hour reception, and the option of valet parking for your convenience

Our accommodation(s)

Hotel location

Peppers Waymouth Adelaide

55 Waymouth Street
5000 ADELAIDE
Australia

GPS:-34.926098, 138.597562

Telephone
Fax +61 8 8115 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

TUTTO Cucina + Bar

A nod to the retro Italian staples that we grew up with and loved, we're reviving the Italian table spread. Serving up old and new home-styled classics redone with a little wink and nod, we make everyday Italian into something 'grande speciale'.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,268 reviews

Customer review rating 3.0/5

Jacob F. Families - Confirmed reviews ALL

2 night stay with my partner and my 8 month old sold, night one food was delicious and we were super eager to order night 2, night 2 was a disappointment shoe string fries were cold by the time they arrived to us and the carbonara was extremely salty and the taste was completely different to night one. Night one we went in the pool that was supposed to be heated but was quite cold it took us 5 minutes just to get in and our body accustomed to it

Dear Jacob, Thank you for taking the time to share your detailed feedback following your two-night stay with us. We’re really pleased to hear that you enjoyed your first evening meal and that it left you looking forward to dining with us again — that means a great deal. However, we’re genuinely sorry that your experience on the second night did not meet the same standard. Cold fries and an overly salty carbonara are certainly not what we aim to serve, and we understand how disappointing that must have been, especially after such a positive first evening. Please be assured we will share your comments with our kitchen team to ensure greater consistency. We’re also sorry to hear that the pool temperature did not feel as warm as expected. The pool is heated, but we understand that comfort levels can vary, particularly when visiting with your little one. Your feedback will be passed on to the relevant team so this can be checked. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you and your family with a much more consistent experience on your next visit. Warm Regards Abhishek Sharma

Customer review rating 4.0/5

Darren C. Business - Confirmed reviews ALL

Wonderful service from staff, great room and amenities. Highly recommended.

Dear Darren, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Assistant manager

Customer review rating 2.0/5

Samyin M. Families - Confirmed reviews ALL

Overall the stay was fine but the service was not great. On the first day of our stay we didn’t have any water for the whole day and had not been warned ahead of time or during check in so we weren’t able to plan accordingly. The check in process was not great. We came in late with a crying baby and I think there could have been some support done to help facilitate and ease the process for us. I think the acknowledgment of membership in general and membership perks as well was not good (in fat inexistant) and is much much better in other hotel groups. I don’t think this is really reflective of a “5 star”. What is nice about the hotel is the location. The rooms were also comfortable.

Dear Samyin, Thank you for sharing your feedback regarding your recent stay at Peppers Waymouth Adelaide. We sincerely apologise for the inconvenience caused by the temporary water interruption and the lack of prior communication. We understand this was frustrating and acknowledge it should have been communicated more clearly. Regarding your membership, please note that your status was recognised at the time of check-in, which enabled us to extend a complimentary 7:00am early check-in, well ahead of our standard 2:00pm arrival time. This was provided to accommodate your early arrival and as part of your membership benefits. We regret that your arrival experience did not feel as smooth as it should have, particularly when travelling with a young child, and we will continue working with our team to ensure warmer and more proactive service. Kind regards, Assistant manager

Customer review rating 4.5/5

Paul M. Solo - Confirmed reviews ALL

Check in was incredibly smooth and the staff were very welcoming. The facilities were great and the breakfast was very good.

Dear Paul, We very much appreciate your comments regarding your stay at the Peppers Waymouth Adelaide. It is always a pleasure to receive positive feedback, I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy Moten

Customer review rating 2.5/5

Yu M. C. K. Couples - Confirmed reviews ALL

Charged for coffee at breakfast despite being told it’s included

Hi Yu M., Thank you for sharing your feedback regarding your recent stay at Peppers Waymouth Adelaide. We sincerely apologise for the confusion around the breakfast coffee charge and for the lack of follow-up after you raised the concern. Being assured the item was included and then charged without clarification is understandably frustrating, and this is not the level of transparency or service we aim to provide. We are also very sorry that you did not feel recognised as an ALL Platinum member. Your loyalty is important to us, and we regret that this was not reflected in your experience. Your comments regarding communication of chargeable breakfast items and the handling of your check-out have been shared with our team for review. We would appreciate the opportunity to investigate the disputed charge and resolve this properly. Kind regards, Assistant manager

Other web-users rate our hotel

  • 1,024 reviews 9.5/10 Location
  • 1,959 reviews 8.3/10 Room
  • 1,756 reviews 8.7/10 Service
  • 21 reviews 6.4/10 WiFi
  • 849 reviews 8.1/10 Comfort
  • 607 reviews 8.6/10 Cleanliness
  • 536 reviews 7.1/10 Breakfast
  • 335 reviews 8.5/10 Vibe

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