ibis Adelaide 4 stars

Customer review rating (ALL Rating) 4.5/5 3,667 reviews

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122 Grenfell Street, 5000 ADELAIDE, Australia

Description

Hotel extras

With its versatile meeting facilities and vibrant bar and restaurant, ibis Adelaide makes the ideal venue for events and business meetings. This Adelaide hotel offers convenient city centre accessibility, and the perfect place to relax after a long day.

Our accommodation(s)

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Hotel location

ibis Adelaide

122 Grenfell Street
5000 ADELAIDE
Australia

GPS:-34.924029, 138.604271

Telephone
Fax +61 8 8232 8069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

The restaurant and bar are located on the first floor and are open for breakfast and dinner daily. The hotel bar is ideal for pre-dinner drinks, meeting friends or colleagues, or to enjoy a nightcap after a long day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,667 reviews

TripAdvisor Rating  4.3/5  1,982 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Joseph M. Couples - Confirmed reviews ALL

One night, near Rundle mall before going to the airport the following day

Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. We hope you had a safe onward journey. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Customer review rating 2.5/5

Chris L. Couples - Confirmed reviews ALL

Arrived to have the concierge mention we have been upgraded to a superior room, which is what we paid for. Parking out back was for contractors so we could park our trailer there and left it in secure park next door. Room was small 18m2 and had a view of mountains but the blind failed close so we didn’t see that for 3 days. Clean and tidy but that’s about it.

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our central location. I regret to learn about the inconvenience you faced with the room size and the blind malfunction. As an economy hotel, smaller rooms are a characteristic of the ibis brand, which is consistent globally. Your insights are invaluable as we continuously seek to enhance our guest experience. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Customer review rating 5.0/5

Andrew M. Business - Confirmed reviews ALL

Good staff, comfortable stay, gym a bonus, breakfast good,and the bar in the evening for a drink.

Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, found our staff accommodating, and appreciated the amenities we offer. Your satisfaction is important to us, and we look forward to welcoming you back in the future. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Decent hotel tarnished by bizarre staff behavior and poor customer service

TripAdvisor rating 2.0/5

Patrick Y TripAdvisor review

I am writing to raise concerns regarding an interaction with staff during my stay at the ibis Adelaide from 5 to 7 February. On one occasion during my stay, I asked the front desk whether my colleague and I could work briefly in the dining area on the first floor while conducting a professional wine tasting. I was advised that this would be acceptable. I subsequently requested four wine glasses from the bar, which were provided without issue. While seated at a table, my colleague began presenting the wines when a server, Carina Shen, approached us and stated that we were not permitted to consume wine that was not sold by the hotel. I explained that we were conducting a professional tasting rather than consuming alcohol recreationally, and that front desk staff had indicated this would be permitted. Rather than clarifying the matter directly, she contacted another staff member by phone. Shortly thereafter, she returned with a colleague, Lyan Takaidza, who reiterated that consuming alcohol on the premises was not allowed under RSA regulations and that any wine would need to be served by hotel staff. I expressed my confusion, noting that many dining establishments allow guests to bring their own wine under certain circumstances, and that I had been given prior approval by front desk staff. I was then asked to describe the appearance of the staff member who had granted permission. I found this request uncomfortable and impractical, given the size of the hotel staff and the subjectivity of such descriptions. I was informed that the general manager had already decided the activity would not be permitted. As we prepared to leave the premises, I took two of the wine glasses with me so that we could continue our work elsewhere. At that point, Carina followed us and stated that we could not take those glasses and instead needed to exchange them for a different set. I returned to the bar, where the glasses were exchanged for another nearly identical set. Once this was done, we were allowed to leave. Concerns Regarding This Interaction From a customer service perspective, the handling of this situation was unnecessarily disruptive and embarrassing, resulting in us having to conduct our work outdoors. As wine professionals, we were tasting rather than consuming alcohol, a distinction that did not appear to be acknowledged or considered by the staff involved. The approach taken felt overly rigid and inconsistent with the initial permission granted by front desk staff. Rather than seeking a calm and discreet resolution, the matter escalated through multiple staff interventions in a manner that felt punitive rather than service-oriented. Additionally, the request that I identify the front desk staff member by physical description, as well as the insistence on exchanging one set of wine glasses for another nearly identical set, felt excessive and lacking in practical purpose. Even if the activity was ultimately deemed to fall outside hotel policy, I believe the situation could have been handled with significantly more discretion, professionalism, and courtesy. The manner in which the issue was addressed left me feeling embarrassed, singled out, and treated unfairly, which detracted from what was otherwise a satisfactory stay. Unfortunately, the service of serveral excellent staff who were friendly and helpful was tarnished by the ones previously mentioned. I would also like to note that the towels were gray but not their intended color.

Customer review rating 1.0/5

Chee K. Y. Friends - Confirmed reviews ALL

1) Check in for our group of 5 was all mixed up. One got key to our room. 2) Keys to floors malfunctioned many times, requiring trips to reception to reprogramme 3) counter staff ( except Kim and Emma?) were inexperienced and unknowlefgeable

Thank you for your feedback regarding your recent experience. I apologize for the difficulties you encountered during check-in and with your room keys. Your comments about our staff will be addressed to ensure a more knowledgeable team in the future. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

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Other web-users rate our hotel

  • 1,772 reviews 9.5/10 Location
  • 2,108 reviews 7.5/10 Room
  • 2,059 reviews 9/10 Service
  • 21 reviews 7.8/10 WiFi
  • 1,052 reviews 8.3/10 Cleanliness
  • 907 reviews 5.5/10 Comfort
  • 406 reviews 8.1/10 Breakfast
  • 293 reviews 8.8/10 Vibe

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