ibis Adelaide 4 stars

Customer review rating (ALL Rating) 4.5/5 3,677 reviews

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122 Grenfell Street, 5000 ADELAIDE, Australia

Description

Hotel extras

With its versatile meeting facilities and vibrant bar and restaurant, ibis Adelaide makes the ideal venue for events and business meetings. This Adelaide hotel offers convenient city centre accessibility, and the perfect place to relax after a long day.

Our accommodation(s)

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Hotel location

ibis Adelaide

122 Grenfell Street
5000 ADELAIDE
Australia

GPS:-34.924029, 138.604271

Telephone
Fax +61 8 8232 8069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

The restaurant and bar are located on the first floor and are open for breakfast and dinner daily. The hotel bar is ideal for pre-dinner drinks, meeting friends or colleagues, or to enjoy a nightcap after a long day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,677 reviews

TripAdvisor Rating  4.3/5  1,979 reviews

Certificate of excellence 2025

Good location - standard IBIS offering

TripAdvisor rating 4.0/5

gipsona1 TripAdvisor review

Standard IBIS offering- room modern and functional, ok food offering as well as small gym and self laundry facilities. Staff helpful.

Dear gipsona1, Thank you for your positive feedback regarding your stay at ibis Adelaide. We are pleased to hear that you appreciated our location, modern facilities, and helpful staff. Your comments motivate us to continue providing a quality experience for all our guests. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Customer review rating 2.5/5

Catherine A. V. V. Business - Confirmed reviews ALL

It was pretty average. Reception teams were clearly busy at times but certainly weren't overly helpful or friendly. The lack of disinfectant supplies in the gym was concerning.

Thank you for your feedback. I regret that your experience with our reception team did not meet your expectations and that the gym did not have adequate disinfectant supplies. The gym is cleaned multiple times a day by our team, but I understand your comment and I will rectify this. Thank you again for your feedback. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Customer review rating 3.5/5

Joann C. Business - Confirmed reviews ALL

booked by my employer for a one night stay - I am assuming I had 2 single beds because that is what was paid for, but I would have liked to have the option of putting them together for a larger bed

Thank you for sharing your feedback regarding your recent stay. I understand your preference for a larger bed configuration and appreciate your thoughts on this matter. Confirming your employer did book the room with the 2 beds. Additionally, the invoice has been resent for you. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Customer review rating 3.5/5

David S. Solo - Confirmed reviews ALL

The hotel was satisfactory, the bar and kitchen staff were very friendly and helpful. However. I left a coat behind and when I went back to see if they had it, it was a nightmare, the staff member on the reception desk seemed to be very unhelpful I cannot tell you her name as she was not wearing a name badge. I was told to come back the following day, which was a little inconvenient for me. She said that if the coat was located she would phone me, I did not receive any calls, I did receive an email apologising for the late reply and that their head found my coat. I feel that the staff member in question was very unprofessional and very unhelpful the only way I can describe that this lady is, she was wearing a jacket with a gold braided badge on the breast pocket.

Thank you for sharing your feedback regarding your recent stay at ibis Adelaide. We are pleased to hear that you appreciated our central location and the friendliness of our bar and kitchen staff. However, I am truly sorry to learn about your experience with our reception team concerning your lost coat. It is regrettable that you felt the assistance provided was inadequate. Our goal is to ensure that all guests receive the highest level of service, and I will be addressing your concerns with the team to reinforce the importance of professionalism and communication in such situations. Additionally, I apologize for the inconvenience caused by the need to return for your coat and the lack of timely updates regarding its status. We strive to improve our processes and ensure better experiences for our guests. I appreciate your valuable feedback and hope you had a safe onward journey. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

Customer review rating 1.5/5

Peter O. Business - Confirmed reviews ALL

I was charged $32-00 from memory for parking (in a public car park,) which was only $14-00 for overnight when I parked my car there. When I said this to the staff member at reception ( on his 2nd day) he agreed being “ very ripped” to that extent was outrageous, and I was expecting the fee to actually be waived because of the embarrassment IBIS experienced being caught out, as was the staff member

Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the confusion you experienced concerning the parking charges. As an inner-city CBD hotel, we do not have the capacity to provide parking on-site. However, we do offer information on nearby locations with reduced pricing to assist our guests. That said, these are public parking spaces and it is up to the guest to do their own due diligence regarding pricing. With regards, Emily Pfitzner Hotel Manager ibis Adelaide

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Other web-users rate our hotel

  • 1,769 reviews 9.6/10 Location
  • 2,094 reviews 7.6/10 Room
  • 2,046 reviews 9.1/10 Service
  • 21 reviews 7.4/10 WiFi
  • 1,044 reviews 8.3/10 Cleanliness
  • 902 reviews 5.8/10 Comfort
  • 397 reviews 8.1/10 Breakfast
  • 298 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.