ibis Adelaide Hotel 4 stars

Customer review rating 4.5/5 21,730 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis Adelaide
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+ 12 Services

Hotel extras

With its versatile meeting facilities and vibrant bar and restaurant, ibis Adelaide makes the ideal venue for events and business meetings. This Adelaide hotel offers convenient city centre accessibility, and the perfect place to relax after a long day.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • ADELAIDE AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

ibis Adelaide

122 Grenfell Street
5000 adelaide
australia

Tel: +61881595588

Fax: (+61)8/82328069

Check-in from 14h00

Check out up to 11h00

  • STOP G3 GRENFELL STREET :  J2 G3

  • By plane

    ADELAIDE AIRPORT At 6.9km / 4.29 miles - Shuttle paying

GPS :-34.924029, 138.604271

Our accommodation(s)

Available in a range of configurations, the 311 tastefully appointed guest rooms at ibis Adelaide offer the perfect place to relax and unwind. Featuring sleek décor and minimal design, each room maximises the available space to emphasise both comfort and functionality. Palettes are neutral with dark wood accents, highlighting featured artwork by artists such as graffiti artist Ghostpatrol. Guests staying at this Adelaide hotel can also enjoy the superb ibis Sweet Bed and the Samsung Smarthub 690 Series.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 1 Queen Bed City View

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds City View

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

DELUXE CORNER ROOM, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

The restaurant and bar are located on the first floor and are open for breakfast and dinner daily. Lunch is available Monday to Friday. The hotel bar is ideal for pre-dinner drinks, meeting friends or colleagues, or to enjoy a nightcap after a long day

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

APERITIF

Located on the first floor, the bar is open daily and is ideal for pre-dinner drinks, meeting friends or to enjoy a nightcap after a long day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 89

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
ibis Adelaide

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

21,730 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,870 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location central to everything. Amazing views from our room. Excellent customer service, made me feel very special by having a bottle of sparkling wine on ice in the room on our arrival wishing me a special 50th birthday.

Customer review rating 5.0/5

Michelle Couples - 14/06/2021 Confirmed reviews ALL

We booked 1 night's accommodation to celebrate my 50th birthday and have a night out in the city. On arrival I was asked what rate I had paid for the booking. The concierge then reduced this rate by a further $50 - as a birthday gift. We then went to the room which had a bottle of sparkling wine on ice and 2 glasses with a note wishing me a happy 50th birthday from the Assistant Manager, Casey. I was completely overwhelmed. Also our room had amazing views of the city and hills. Thank you so much I think you went above and beyond in welcoming us and we would definitely stay again and recommend it to others.

Dear Michelle, Thank you so much for staying with us and also taking the time to give us some feedback. It is great to see that you had a wonderful Birthday celebration with us and I appreciate your kind mention of the service provided by Casey and Dhiraj on arrival! Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special. Sincerely, Daria Felde Operations Manager ibis Adelaide
Customer review rating 3.5/5

Anonymous Couples - 14/06/2021 Confirmed reviews ALL

Good stay. Not enough food options for gluten free.

Dear Alexis, Thank you so much for staying with us again and I appreciate you still taking the time to give us some feedback. It is great to see that you have enjoyed your most recent visit although I am sorry if our menu was a bit limited in regards to the gluten free options. We have recently welcomed a new chef and we are about to release a new menu! We hope that menu will be a lot more diverse and much more to your liking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daria Felde Operations Manager ibis Adelaide
Customer review rating 4.5/5

Mark Business - 14/06/2021 Confirmed reviews ALL

Great . Excellent staff

Dear Mark, Thank you so much for staying with us again and I appreciate you still taking the time to give us some feedback. It is great to see that you have enjoyed your most recent visit and I appreciate your kind words about our team! If there is anything we can do to make your next stay even better, please do not hesitate to let me know. Sincerely, Daria Felde Operations Manager ibis Adelaide

Fix the lifts!

Customer review rating 2.5/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

Overall stay was good. Room was clean and well presented. No tea or coffee bag at check-in this time though. There is also a typo on the F&B info sheet that Reception hands out. Lastly - to waste 9minutes and 37 seconds waiting for a lift at 8am on Friday morning was a waste of time. Please fix your lifts or post a notice on each floor so people are aware.

Dear Christopher, Thank you so much for staying with us again and I appreciate you still taking the time to give us some feedback. Please accept our sincere apologies for the significant inconvenience caused by the lifts being out of order. The situation has developed quite suddenly and we unfortunately did not get time to communicate this to our guest in an efficient way. One of the lifts has been restored to its normal function by Fri late morning and the second lift still requires a new part which we are waiting for at the moment. We appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daria Felde Operations Manager ibis Adelaide

Overly priced for one night and rude staff

Customer review rating 1.0/5

Anonymous Couples - 13/06/2021 Confirmed reviews ALL

Well i was intending to pay with card for my stay and then the man informed me that the deposit (which I wasn’t informed of) was due of $50 more. I didn’t realise that and didn’t have the exact funds in my account. When i informed him i would have to pay with cash, he sighed at me as if i was just some “broke person” trying to stay in a hotel for a night, and then informed me the deposit is more with cash. Because of this, i then had to arrange to get money out of my account to pay this amount. He made me extremely embarrassed around other guests when i was more than capable of paying. Wasn’t appreciative of the “up looks” i was getting from other staff around him either. Felt as though the price was very high considering the room was small and we were only staying one night, we didn’t realise how small it was until arriving and considering the experience at the desk, this just tipped my frustration levels over the edge. Very dissatisfied

Dear Kaitlyn, Thank you for taking the time to tell us about your experience at the ibis Adelaide. I am sorry that your experience did not meet your expectations. Please allow me to sincerely apologise for your arrival experience. It is never our intention to make our guests feel uncomfortable or embarrassed, and I am very disappointed that this transpired. I will speak to my colleague who served you to try and understand the situation and make sure that this never happens again. Once again, I am very sorry for this unfortunate experience. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daria Felde Operations Manager ibis Adelaide

Great stay

Customer review rating 5.0/5

Michelle Solo - 13/06/2021 Confirmed reviews ALL

I had a great stay both the reception staff and restaurant staff were really kind and accommodating. I accidentally booked the wrong night and the receptionist was great about it. Had dinner in the restaurant and the staff were lovely up there to and the meal was great. Thank you.

Dear Michelle, Thank you so much for staying with us again and I appreciate you still taking the time to give us some feedback. It is great to see that you have enjoyed your most recent visit and I am thrilled that our team (Karlyn at Reception in particular) looked after you so well! We hope that we will get an opportunity to welcome you back again in the near future. Sincerely, Daria Felde Operations Manager ibis Adelaide

Good stay

Customer review rating 4.0/5

Anonymous Couples - 12/06/2021 Confirmed reviews ALL

Overall good, room was quite small. Quite a bit of mould on tiles in shower

Dear Karen, Thank you so much for staying with us and also taking the time to give us some feedback. Please accept my apologies for the shower cleanliness issue that occurred during your time with us - I will make sure to forward your feedback to our Executive Housekeeper so she can follow up with her team accordingly. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Daria Felde Operations Manager ibis Adelaide

Great location.

Customer review rating 4.5/5

Mark S. Couples - 12/06/2021 Confirmed reviews ALL

Quick to check in and even quicker to check out. Clean, near and comfortable rooms. Staff pleasant. Good value.

Dear Mark, It was a pleasure to have you stay with us again and as always I am very grateful that you took the time to fill out the survey. It is great that you had a nice visit and we are always open to requests or suggestions on how we can make you even more comfortable for all future stays! We hope to see you again in the near future. Sincerely, Daria Felde Operations Manager ibis Adelaide

Great location! Great price!

Customer review rating 5.0/5

Anonymous Couples - 12/06/2021 Confirmed reviews ALL

Perfect location, great amenities, and lovely breakfast.

Dear Christopher, Thank you so much for staying with us and also taking the time to give us some feedback. It is great to see that you have enjoyed your stay with us and that our location made it easy for you to explore Adelaide CBD! Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special. Sincerely, Daria Felde Operations Manager ibis Adelaide

Great location

Customer review rating 3.5/5

Stacey Families - 12/06/2021 Confirmed reviews ALL

The staff were excellent, location was perfect, and the room was what I was expecting. I have stayed here previously and had an amazing experience which is why I chose to come back again. The only let down this time was in regards to guests not being notified in regards to the Geelong players staying. I understand it was a last minute decision and it wouldn’t have made me leave or affected how I felt about the hotel. I would have just preferred to have heard it from the hotel themselves rather then the news/social media

Lovely stay

Customer review rating 4.5/5

Sheryl Couples - 11/06/2021 Confirmed reviews ALL

Great to be an ALL member and often get room upgrades - thank you. Staff efficient and friendly at the service desk. Enjoyable stay for 1 night.

Dear Sheryl, Thank you so much for staying with us again and I appreciate you still taking the time to give us some feedback. It is great to see that you have enjoyed your most recent visit, and we hope to see you again in the near future! Sincerely, Daria Felde Operations Manager ibis Adelaide

Good all rounder

Customer review rating 4.0/5

Margaret W. Friends - 11/06/2021 Confirmed reviews ALL

Room comfortable, staff exceptionally welcoming and friendly and location great with option for good parking.

Dear Margaret, Thank you so much for staying with us and also taking the time to give us some feedback. It is great to see that you have enjoyed your stay with us! Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special. Sincerely, Daria Felde Operations Manager ibis Adelaide

Excellent

Customer review rating 4.0/5

Cam Business - 11/06/2021 Confirmed reviews ALL

Work stay.

Dear Cameron, We very much appreciate your comments regarding your stay at the ibis Adelaide. It is great to see that you have enjoyed your stay with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daria Felde Operations Manager ibis Adelaide

Excellent location. Fabulous Hospitality.

Customer review rating 5.0/5

Barbara W. Solo - 11/06/2021 Confirmed reviews ALL

An extremely enjoyable stay. Best location in Adelaide for access to everything. Wonderful reception, bar, housekeeping staff. Room spotless. Adequate amenities. Comfortable bed. Wonderful views over Adelaide Hills. Faultless, unfussed and memorable. No hesitation in returning.

Dear Barbara, Thank you so much for staying with us and also taking the time to give us some feedback. It is great to see that you have enjoyed your stay with us! I am also so glad to hear that the room and especially its cleanliness were up to standard. Our lovely Housekeepers do not see guests face to face often and may not always get individual feedback but it is always good to address them as a team and let them know that their work is appreciated! Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special. Sincerely, Daria Felde Operations Manager ibis Adelaide

Great location, great stay!

Customer review rating 5.0/5

Leandro S. Solo - 11/06/2021 Confirmed reviews ALL

Ibis Adelaide is located in the heart of CBD. Very convenient, friendly and welcoming staff. Great room. Would definitely stay again!

Dear Leandro, Thank you so much for staying with us and also taking the time to give us some feedback. It is great to see that you have enjoyed your stay with us! Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special. Sincerely, Daria Felde Operations Manager ibis Adelaide

City Staycation

Customer review rating 5.0/5

Val C. Solo - 11/06/2021 Confirmed reviews ALL

Hotel is well situated, close to Rundle Mall, Rundle Street eateries and all the arcades Great room overlooking the hills. Easy check-in, staff friendly and efficient. Very happy!

Dear Val, We very much appreciate your comments regarding your stay at the ibis Adelaide. It is great to see that you have enjoyed your stay with us and I am so happy that our team looked after you well! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daria Felde Operations Manager ibis Adelaide

Well located

Customer review rating 5.0/5

Nezire Y. Business - 11/06/2021 Confirmed reviews ALL

Hotel was extremely clean, room was warm and the bed was comfortable, meal was amazing, the staff was helpful and friendly, location is perfect, no issues with parking

Dear Nezire, We very much appreciate your comments regarding your stay at the ibis Adelaide. It is great to see that you have enjoyed your stay with us. I am also so glad to hear that the room and especially its cleanliness were up to standard. Our lovely Housekeepers do not see guests face to face often and may not always get individual feedback but it is always good to address them as a team and let them know that their work is appreciated! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daria Felde Operations Manager ibis Adelaide

Great, well positioned hotel

TripAdvisor rating 5.0/5

AussieTraveller795 16/04/2021 TripAdvisor review

Well positioned, close to everything. Great room. The absolute best shower. Great shower head, water pressure and plenty of hot water. Room had everything necessary. Lamp had 2 USB ports. Great reading light on bed head. Had quiet room at the back of hotel. Can’t comment on restaurant or bar as I didn’t use them.

Dear AussieTraveller795, I am thrilled to see that you have enjoyed your stay at the ibis Adelaide and I appreciate you taking the time to share some feedback! We would be happy to welcome you back again in the near future. Please do not hesitate to let us know if there is anything we can do for you to make your next visit even better. Kind regards, Daria Felde Operations Manager

Greg

TripAdvisor rating 3.0/5

gregbevmcgriskin 09/04/2021 TripAdvisor review

Motel neat & suitable for stay in Adelaide, disappointing No Mini-Bar in Room - hallway Vending Machine difficult to use & did not function well- expensive as well. Limited hanging space for a 4 night stay! 5pm opening for Bar & food little inconvenient over an Easter weekend with nothing else open in the city! Staff worked hard in service for breakfast, but short staffed & no variety each day! Bar staff very helpful & friendly, but still short staffed.

Dear Greg, Thank you so much for staying with us and also taking the time to give us some feedback. Please do accept our apologies if the vending machine service option caused any inconvenience. As a Premium Economy hotel we aim to provide the best price to our guests which is why certain services like minibar are not offered. Our restaurant hours have indeed changed after COVID and we are slowly working towards reinstating all the previously offered services. We will do our best to do so in the near future, and the meantime we really appreciate your patience. Thank you once again, for sharing some honest feedback and we hope to serve you better in the future. Kind regards, Daria Felde Operations Manager ibis Adelaide

Good and Bad

TripAdvisor rating 3.0/5

scottcoussens 31/03/2021 TripAdvisor review

was not very happy with this trip to the Ibis which is a place i have liked in the past and use as a little getaway for myself and my family. I was so frustrated i seriously considered cancelling my Accor membership. My daughter noticed as well saying that the place has changed and its not as good as before few issues: 1) arrived just before 9pm and despite the time for kitchen close on the TV being 9:30 they point blank refused to provide any food - said to go to the vending machines - which btw didnt give me the thing i ordered, were very expensive and had a very poor range. its just such bad customer service, what is the point of being a member? 2) aircon wouldnt cool down the room so we were hot even though it was fairly cool outside 3) TV services like movies didnt work properly and kept freezing 4) was good that the buffet was back for breakfast but was so slow due to having only 1 serving staff member that was very annoying 5) very stingey with milk and coffee - only enough for a cup or two for a whole day and1 hot choc even though it was a two person room i really got the feeling that we were an inconvinience rather than guests

Dear Scott, Thank you so much for staying with us at the ibis Adelaide once again and for taking the time to provide detailed feedback. Please accept my sincere apologies for the service issues you have brought up in your review and for the disappointment caused. There have been some changes since COVID including amended restaurant hours and altered service for the buffet in order for us to be in line with the necessary regulations. We are still making adjustments as we go and welcome all feedback that can assist us in identifying the aspects of the service that needs to be changed or improved. We hope that as this year progresses we will develop and establish the most optimal service. If there is anything I can do for you personally for any future stays, please feel free to email me directly on h8822-fo@accorcom.

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