Sofitel Adelaide 5 stars

Customer review rating (ALL Rating) 4.6/5 3,903 reviews

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108 Currie Street, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 5-star French luxury in the heart of Adelaide

  • Lavish suites and rooms with stunning views of the Adelaide coast, hills and city skyline

  • Club Millésime offering an exclusive, personalised service

  • Garcon Bleu, modern French influenced restaurant

  • Déjà Vu, a chic champagne bar

Our accommodation(s)

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Hotel location

Sofitel Adelaide

108 Currie Street
5000 ADELAIDE
Australia

GPS:-34.9242253, 138.5956574

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GARCON BLEU

For a gastronomy experience to impress, Garcon Bleu blends French flavours with locally sourced produce for a surprise Australian twist. Indulge in exquisite menus created with a certain savoir faire, inspired by the seasons and cooked to perfection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,903 reviews

TripAdvisor Rating  4.0/5  205 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Helen Couples - Confirmed reviews ALL

Five star service and staff were exceptional Will definitely be returning

Dear Helen V., We very much appreciate your comments regarding your stay at the Sofitel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Koul

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

As expected. Convenient with very good service.

Dear Warren L., We very much appreciate your comments regarding your stay at the Sofitel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Koul

Excellent Experience

Customer review rating 4.5/5

Luke Families - Confirmed reviews ALL

Fantastic hotel from.start to finish. The experience in the lobby with reception staff was excellent. I felt so welcomed and was attended to instantly. I was given the most excellent level of professionalism, care and warmth. The room was outstanding. Beautifully appointed. The colour scheme is fabulous and absolutely perfect. We had access to the Club and this was incredible. The service at the Club was outstanding and attentive in every way. We wanted to spend as much time there as possible - amazing, relaxing, professional, yet laid back. Our room was a little different than I thought I had booked, and even though it was a Suite, it was the accessible one and there is no bath in these ones, much to our disappointment. I called Jay at reception, who had just checked me in, straight after getting up to the room and he was so helpful. He had such a 'can-do' approach and contacted the duty manager for us, and between them they arranged for us to be able to move rooms for the following night of our stay. On the day of the room-switch, Jay wasn't at reception, so I went and asked for some clarification on some points with another staff member. Even though I hadn't dealt with this agent before, they knew all about our room move and answered my questions completely, it was fantastic. Later when the room-switch needed to take place, we were left waiting 30 minutes for the concierge who was apparently 'on their way up' to assist us. In the end, I went down to reception and requested the room key and suggested we just move ourselves as it was taking a little while. Jay was at reception and he immediately offered to help. He went and got a luggage trolley and came up to the room to assist my family and I. Very much appreciated. A couple small points if imrovement - making mention of the accessible Prestige Suite not having a bath included would have been very helpful. I saw somewhere else on the website that mentioned all Suites and Luxury rooms having baths, but perhaps it could be specifically pointed out on the accessible suite room-features list that there isn't one. Second, the breakfast in some very minor areas at the Club left a small bit to be desired. For example on day 1, my wife and I had poached eggs but theh were so hard and pretty much like a hard-boiled egg. On day too, I had the Le Grand breakfast again and the sausage in comparison to day 1 was inedible. It tasted 'stale' and as if it had been cooked a week ago further, the large loaf of bread that's at the buffet for guests to cut a slice themselves, on day 2 it was completely stale and inedible. I don't know how staff didn't realise this. Finally, on day 2 when we were in the Club eating breakfast - we quickly noticed a couple outside the window on the rooftop of another building nearby. Something seemed very odd and the couple were very close to the edge of the rooftop where there were no guard rails. It was extremely distressing to watch as it was a windy day and these people didn't seem ok. We didn't know if hotel staff in the Club had realised this was happening within line of sight of all guests in the Club. We personally were concerned as we had our children with us and should something tragic had happened, it would have been a traumatic experience for those watching on. We tossed up whether to bring it to the staff's attention, because we couldn't believe no one was doing anything about it like calling the police. The wait staff had no idea there were people just a stones throw away on a rooftop, and the supervisor who was running around - well, we couldn't tell if he knew about it but our guess was that he didn't. We sat and ate breakfast with this couple in front of us on this rooftop and with no one seemingly to care, and it was very concerning. We eventually flagged a waiter and pointed it out. It took him ages to realise what we were pointing at and then when he saw what we werr seeing, he said he would follow it up. As we left the Club to go back to our room, we noticed the couple began engaging in unsavoury acts on the rooftop, which we were in absolute shock about. When we got back to our room where we could still see the couple, we immediately called the police as we genuinely didn't think anyone in the Club had done so. Within minutes of calling, the police arrived and tended to the situation. Whilst it is completely out of the Sofitel's control what members of the public are doing on the rooftops of other buildings, their staff can certainly manage the fallout and the effect on guests as best as possible, and we felt this did not happen in the Club on the said day. Overall, it was such an incredible stay. We loved every minute and absolutely will be coming back.

Dear Luke J., We very much appreciate your comments regarding your stay at the Sofitel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are disappointed to hear that your breakfast in the club was not up to the standard. Please accept our sincere apologies. Be assured we will be conducting quality control checks immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Koul

Exquisite!

Customer review rating 5.0/5

Candice Friends - Confirmed reviews ALL

Staff were exceptional, attention to detail in rooms, facilities, and buffet breakfast choices were astounding.

Dear Candice B., We very much appreciate your comments regarding your stay at the Sofitel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Koul

Subpar Service, what happened?

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The quality of the service has gone down since our last service, which is a shame because we love staying here whenever we feel like having a staycation at a hotel. Sofitel has always been our first preference because of the service and staff, but after our last stay we won’t be staying anymore. First, my husband had to approach the concierge/valet after he brought down our luggage out from the car while they were just having a chat, and they were just watching my husband bring down our luggage. Then the reception said he will send me a text when our room is ready, but he never did. We also had the Father’s Day buffet lunch. We arrived quite early, abd the restaurant was not open yet. There was another couple waiting with us. My issue is, the staff asked them and told them when they can head up to the restaurant, and nobody told us. Don’t know why the treatment was different, we were also guests at the hotel. Lastly, when my husband was in the elevator with another guest, a staff came in and greeted the other guest, but. My husband was invisible to him. Was it because he was only wearing casual clothes? We have never felt this invisible staying at Sofitel before. It has definitely put us off. Maybe its the changes in staff, but it definitely does not feel luxurious anymore.

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Other web-users rate our hotel

  • 714 reviews 8.7/10 Location
  • 1,686 reviews 8.5/10 Room
  • 2,068 reviews 8.6/10 Service
  • 10 reviews 5.6/10 WiFi
  • 640 reviews 6.9/10 Food
  • 615 reviews 9.1/10 Vibe
  • 571 reviews 8.4/10 Amenities
  • 446 reviews 7.6/10 Breakfast

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