Sofitel Adelaide 5 stars

Customer review rating (ALL Rating) 4.4/5 4,164 reviews

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108 Currie Street, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 5-star French luxury in the heart of Adelaide

  • Lavish suites and rooms with stunning views of the Adelaide coast, hills and city skyline

  • Club Millésime offering an exclusive, personalised service

  • Garçon Bleu – a modern French restaurant celebrating local produce

  • Déjà Vu Champagne Bar – a chic venue for cocktails and city views

Our accommodation(s)

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Hotel location

Sofitel Adelaide

108 Currie Street
5000 ADELAIDE
Australia

GPS:-34.9242253, 138.5956574

Telephone
Fax +61 8 8432 1900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GARCON BLEU

For a gastronomy experience to impress, Garcon Bleu blends French flavours with locally sourced produce for a surprise Australian twist. Indulge in exquisite menus created with a certain savoir faire, inspired by the seasons and cooked to perfection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  4,164 reviews

Customer review rating 4.0/5

Michelle L. Solo - Confirmed reviews ALL

I had been scammed and showed up with no booking and distressed. They were all calm and helpful.

Bonjour Michelle, We are really glad to hear you had an enjoyable time with us at Sofitel Adelaide and that the team were helpful in assisting you through the issues regarding your booking. We appreciate you taking the time to leave us a review and your mentions of our wonderful team. We look forward to welcoming you back. Merci, Rasoul Guest Experience Executive

Customer review rating 2.0/5

Brett M. Couples - Confirmed reviews ALL

A little disappointed with our stay. Some aspects of the hotel were great but just let down by some poor customer service. The room allocated was an upgrade, which was nice, but we requested a city view room. This room was also next to the housekeeping storage, so you get the sound effects of that, so no chance of a sleep-in. Upon asking to move rooms, the reception staff were not friendly and we were made to feel unwelcome. It took a good 10 mins only to be told the hotel is fully booked and no other rooms are available. This excuse might work on some random customer, but being a platinum member, we are always across the app and room availability. All room categories were available. This excuse was also used when requesting late check-out. Again, all room categories were available to be booked, so it felt like the aim was just to get us out as quickly as possible. The club lounge was a letdown. Very limited options were provided, and with 45 mins left of the canapés when I arrived, most hot food and cakes were empty. A waiter came and asked what drink I wanted, and I requested a coke, never came out, and I got one out of the fridge. It was odd that the service was like that considering there were like five people in the lounge. All in all, as a platinum member, I wasn’t made to feel special.

Bonjour Brett, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Adelaide. I sincerely regret to learn that your experience did not meet the high standards we strive to uphold, particularly as a valued platinum member. I appreciate your kind words about the room upgrade; however, it is disappointing to hear that the allocated room was not to your satisfaction due to the noise from the housekeeping storage and I completely understanding the inconvenience this would have caused given all of our guests deserve a quiet and peaceful stay. Our front desk team should always aim to action on any requests, particularly by a valued member, and I apologise if this was not your experience when you inquired about a room change. While the hotel’s occupancy may limit availability at times, I acknowledge your concerns about the communication regarding this matter. Regarding your experience in the club lounge, I regret that the selection of canapes did not meet your expectations, and I understand how disappointing it can be when items are not replenished in a timely manner. Your comments about the service in the lounge have been duly noted, and I will ensure they are addressed with the team to improve our offerings and service consistency. I will ensure your feedback is passed to our Executive Chef who oversees the culinary side of our lounge and our Food & Beverage Manager who oversees the club lounge. Your feedback is invaluable to us, and we do hope that you will consider staying with us again, please do reach out if there is anything I can do to make this happen or if there is anything regarding your stay you would like to discuss. Merci, Rasoul Guest Experience Executive

Customer review rating 5.0/5

Anthony R. Couples - Confirmed reviews ALL

We really enjoyed our stay at our favourite Adelaide hotel

Bonjour Anthony, We are really glad to hear you had another wonderful stay with us! Thank you for your loyalty to our hotel and to Accor as a Silver member, we really appreciate your kind words and review regarding your experience. We look forward to seeing you again soon! Merci, Rasoul Guest Experience Executive

Customer review rating 4.5/5

Desmond F. Couples - Confirmed reviews ALL

Great rooms everything was great

Bonjour Desmond, We are delighted to hear you had an enjoyable stay with us at Sofitel Adelaide. We are really appreciative of your review and kind words regarding your experience. We look forward to your next stay! Merci, Rasoul Guest Experience Executive

Customer review rating 1.5/5

Jonathan N. Solo - Confirmed reviews ALL

Service was not Sofitel standards. Very clear lack of staff and attentiveness. Well below usual Sofitel product. Value for money was terrible. Club Millesime Adelaide Sofitel had great staff, but dismal offerings. Phenomenal amount of emails and messages prior to this stay. Far too many.

Bonjour Jonathan, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise that your experience did not meet the high standards we strive to uphold. Your comments about service and attentiveness are noted and will be passed to each relevant department leader for actioning and holding our teams to better standards across the board. We appreciate your input on the communication you received prior to your visit and will take it to our Front Office Manager for understanding and ensuring such communications are limited and efficient. Please do reach out if there is anything I can do to be able to welcome you back to our hotel, we do value your loyalty as a Platinum member and do hope to be able to improve on your recent experience with us. Merci, Rasoul Guest Experience Executive

Other web-users rate our hotel

  • 790 reviews 8.9/10 Location
  • 1,888 reviews 7.9/10 Room
  • 2,141 reviews 8/10 Service
  • 9 reviews 5.6/10 WiFi
  • 687 reviews 6.7/10 Food
  • 557 reviews 9/10 Vibe
  • 479 reviews 5.9/10 Cleanliness
  • 475 reviews 6.8/10 Breakfast

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