Sofitel Adelaide 5 stars

Customer review rating (ALL Rating) 4.4/5 4,210 reviews

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108 Currie Street, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 5-star French luxury in the heart of Adelaide

  • Lavish suites and rooms with stunning views of the Adelaide coast, hills and city skyline

  • Club Millésime offering an exclusive, personalised service

  • Garçon Bleu – a modern French restaurant celebrating local produce

  • Déjà Vu Champagne Bar – a chic venue for cocktails and city views

Our accommodation(s)

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Hotel location

Sofitel Adelaide

108 Currie Street
5000 ADELAIDE
Australia

GPS:-34.9242253, 138.5956574

Telephone
Fax +61 8 8432 1900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GARCON BLEU

For a gastronomy experience to impress, Garcon Bleu blends French flavours with locally sourced produce for a surprise Australian twist. Indulge in exquisite menus created with a certain savoir faire, inspired by the seasons and cooked to perfection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  4,210 reviews

TripAdvisor Rating  4.1/5  263 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Lalitha P. Families - Confirmed reviews ALL

The room, facilities and service was excellent. However I have been charged for the room and have a duplicate additional charge pending on my credit card which has still not cleared 7 days later.

Bonjour Lalitha, We are delighted to hear you had a wonderful time with us at Sofitel Adelaide. We thank you for your review and kind words, please feel free to reach out to me if you are still having issues regarding your charges. I will ensure we sort this out for you as soon as possible. We look forward to welcoming you back for another great stay. Merci, Rasoul Guest Experience Executive

Customer review rating 1.0/5

Heh S. Families - Confirmed reviews ALL

Check in process was disaster with us waiting at the lobby for our room and no one advising us when the room was ready. No one explained facilities available nor the breakfast buffet details even though we had breakfast included. House keeping left our door open after cleaning the room, lucky nothing got stolen.

Bonjour Heh, We appreciate you taking the time to leave us a review and your feedback regarding your time and experience at Sofitel Adelaide. I sincerely apologise for the issues that hindered on your time with us, please know that we do take feedback seriously and will ensure we look into areas where we can improve our services. We understand and acknowledge we had a busier period but are already reflecting on how we can ensure such seasons are monitored and better prepared. Your feedback on departure regarding the room door has already been notified to our housekeeping leaders who have taken accountability and action in ensuring such occurrence never happen. Please feel free to reach out to me if there is anything I can do to be able to welcome you and your family again to our hotel, we do hope to regain your trust in our hotel. Merci, Rasoul Guest Experience Executive

Comfortable Rooms but Limited food Options

TripAdvisor rating 4.0/5

Venture63145288209 TripAdvisor review

Visited the hotel for a family trip. The rooms are good and the lifts are fast. However, the breakfast was a bit disappointing. The same breakfast is served daily with very limited vegetarian options. There was a welcome drink, but it had to be claimed by visiting their café, and there was no sugar-free drink option. The hotel should consider improving breakfast variety, especially for families staying for 4–5 nights.

Customer review rating 2.0/5

Alan C. Couples - Confirmed reviews ALL

Our room - a prestige suite, was excellent and comfortable. Some minor issues - several of the curtains were missing curtain hooks and we did not have an electric jug. The hotel facilities are not that of a normal Sofitel and probably comparable to a Novotel brand. The restaurant was very small as was the coffee shop / bar. Club Millesime was a real disappointment. We did not get value for money from the club. It is only open for breakfast on the weekend - two days. And when it was open it ran out of food and could not keep up with demand (food supply). The club staff actually recommended we go to the main restaurant. When we went to the main restaurant, the queues were huge for breakfast, - often spending up to 20 minutes in the queue. Similarly with the afternoon and every activity, the club was not able to keep up with demand. It may have been the busy Christmas period but that is not an excuse for a 5-star hotel. Overall, a most disappointing experience that does not compare with other Sofitel hotels and the value for the extra expenditure to gain Club Millesime access was not justified. We did not get value for either the extra expenditure or our Diamond ALL status.

Bonjour Alan, We sincerely apologise for the issues that occurred during your recent stay with us at Sofitel Adelaide. I completely understand and agree with your concerns, the preparation and the busier period of the festive season needed to be better planned and executed to ensure our standards are kept across the board. Please know that I will present you feedback with our whole management team at our weekly guest experience meetings as we reflect on how the festive season went. We really appreciate you choosing to stay with us and your loyalty as a Diamond member and it is unfortunate that we could not meet expectations on this occasion, especially given the value for service you expect. Please do reach out to me directly if you would like to discuss your stay, or if there is anything I can do to be able to welcome you again to our hotel, for a much more enjoyable experience. Merci, Rasoul Guest Experience Executive

Customer review rating 2.0/5

Robert G. Families - Confirmed reviews ALL

If it wasn't consider a 5-star luxury hotel then perhaps it would have been ok. But considering it is a 5 star hotel the cleanliness of our room and the hotel facilities were disappointing. Broken tiles in the shower and missing tiles in the pool.

Bonjour Robert, We are really sorry to hear your experience did not live up to the expectations you would expect from a Sofitel. We sincerely apologise for the issues that hindered on your time, and I want you to know that we do take feedback provided very seriously. Your comments will be brought up within our guest experience meetings along with all our departmental leaders, in order to seek accountability and action to improve our standards. Please feel free to reach out to me if there is anything you would like to discuss directly, or if there is anything I can do to be able to welcome you again to our hotel, for a much more enjoyable stay. Merci, Rasoul Guest Experience Executive

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Other web-users rate our hotel

  • 793 reviews 8.8/10 Location
  • 1,875 reviews 8/10 Room
  • 2,155 reviews 8/10 Service
  • 10 reviews 7.1/10 WiFi
  • 698 reviews 6.6/10 Food
  • 605 reviews 7.8/10 Amenities
  • 560 reviews 8.9/10 Vibe
  • 480 reviews 6.9/10 Breakfast

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