Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 4.0/5 2,777 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

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Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy a danish, cereal, toast, yoghurt, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,777 reviews

Customer review rating 2.0/5

Emma C. Families - Confirmed reviews ALL

Although the hotel was well located, the room was noisy at all hours (mainly air conditioning), and in need of updating, there were no comforts in the room and the breakfast was very disappointing. Placement of toilet in bathroom made it tricky to actually use. Room lighting was inadequate and the fact all windows were opaque made it feel dark and dingy.

Dear Ms C., Thank you for taking the time to share your detailed feedback following your recent family stay at Grosvenor Hotel Adelaide. I am very sorry to read that several aspects of your stay did not meet your expectations, particularly regarding room comfort, lighting, noise, cleanliness, and your breakfast experience. Please accept my sincere apologies that your room felt uncomfortable and did not provide the level of comfort or quality you were expecting. Your comments regarding lighting, air conditioning noise, and room presentation have been shared with our maintenance and housekeeping teams for urgent review. I am also very concerned to hear about your experience at check-out regarding payment for late departure. This is clearly not the standard of service we expect from our team. I sincerely apologise for the inconvenience and frustration caused, particularly given your time pressure to travel to the airport. I understand how upsetting it must have been to have to resolve this after already believing everything had been pre-arranged and paid. This matter will be reviewed with our front office team to ensure clearer communication and proper verification processes are followed to avoid situations like this occurring again. Your feedback regarding breakfast selection is also appreciated and will be shared with our food and beverage team for review, particularly around healthier options and variety. While I am glad you found our booking process and initial arrival experience satisfactory, it is clear we fell short in several key areas during your stay. Thank you again for your honest and constructive comments. We do value your feedback and will use it to improve our guest experience. We hope to have the opportunity to restore your confidence in the future. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 3.5/5

Mathew J. H. Couples - Confirmed reviews ALL

Staff very good. Rooms a bit dated but if only sleeping in ok. Some work happening that was slightly annoying and wifi not good in the room I’m in. TV reception wasn’t good…but if only sleeping and showering very good clean and comfortable.

Dear Mr H., Thank you for taking the time to share your feedback following your recent couple’s stay at Grosvenor Hotel Adelaide. I’m pleased to hear that you found our team to be very good and that your room was clean, comfortable, and well maintained for your needs. It is also great to know that your check-in and check-out experiences were smooth. However, I am sorry to learn that certain aspects of your stay caused inconvenience, particularly the ongoing work in the hotel, the WiFi performance, and the television reception in your room. Please accept my apologies for any disruption this may have caused. Your feedback regarding connectivity has been shared with our IT and maintenance teams for review, as reliable in-room services are an important part of the guest experience. I also acknowledge your comment about the dated condition of some rooms. While we are pleased they remained comfortable for your stay, we recognise the importance of ongoing upgrades and improvements, and your feedback is appreciated as part of that process. Thank you again for your balanced feedback. We hope to welcome you back in the future for an even smoother and more comfortable stay. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 5.0/5

Gail F. Solo - Confirmed reviews ALL

A little bit of nostalgia staying at the Grosvenor with my mother 40 years ago. Enjoyed my stay just as much as the first time. Fantastic location, free trams and railway station across the road. Nice view out onto North Terrace. I travelled from Melbourne on the Overland train and it's a very relaxing way to travel. Also enjoyed a day out to Port Adelaide. Not long enough. Will have to come back for another visit. Staff were very helpful.

Dear Ms F., Thank you for your wonderful review and for sharing such a lovely reflection of your recent stay at Grosvenor Hotel Adelaide. It is truly heartwarming to hear that your visit brought back fond memories of staying with us 40 years ago, and that your recent experience lived up to those memories. We are delighted that you enjoyed our central location, convenient access to public transport, and the views over North Terrace, as well as your trip experiences around Adelaide and Port Adelaide. Your kind words about our team are greatly appreciated, and I will be sure to share your feedback with them. It is always rewarding to know that our staff helped make your stay enjoyable. We’re especially pleased that everything met your expectations, from the accommodation to cleanliness and service, and we sincerely appreciate your support and recognition of our sustainability efforts. Thank you again for your thoughtful feedback. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 1.0/5

Aki P. Business - Confirmed reviews ALL

The room had no windows and appeared quite bleak, and it was extremely cold. Although the building has central heating, staff advised that a portable heater could be arranged; however, this required several follow‑up calls before it could be provided. In the interim, this would have required me to move the heater around the room as needed.

Dear Ms P., Thank you for taking the time to share your detailed feedback following your recent business stay at Grosvenor Hotel Adelaide. I am very sorry to read about the experience you had, particularly regarding the condition of your room, the temperature, and the level of comfort provided. Please accept my sincere apologies that your room felt bleak and cold, and that the process of arranging a portable heater was not handled more efficiently. This is not the level of service we aim to provide, and I understand how frustrating this would have been. I am also concerned to learn of your comment regarding cleanliness and the presence of an insect in your room. This is being taken very seriously and has been immediately shared with our housekeeping and pest control teams for urgent investigation and corrective action. Your feedback regarding responsiveness from our team has also been noted. While I’m glad a solution was eventually provided, the need for repeated follow-ups is not acceptable, and we will be reviewing our internal communication processes to ensure requests are handled promptly and consistently. Thank you again for your honest comments. We value your feedback as it helps us identify where improvements are needed, and we do hope to have the opportunity to restore your confidence in a future stay. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 5.0/5

Craig G. Families - Confirmed reviews ALL

Late check out free of charge much appreciated

Dear Mr G., Thank you for your excellent review and for taking the time to share your feedback following your recent family stay at Grosvenor Hotel Adelaide. I am delighted to hear that you enjoyed your stay and that our central location worked well for your visit. It’s especially pleasing to know that the complimentary late check-out was appreciated and helped make your departure more convenient. Your kind comments regarding our team, accommodation, and overall experience are greatly valued and will be shared with the staff. We are also pleased that you found the hotel met your expectations in terms of cleanliness and sustainability efforts. Thank you again for your support and positive feedback. We look forward to welcoming you and your family back again soon. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Other web-users rate our hotel

  • 1,820 reviews 9.2/10 Location
  • 2,568 reviews 5.5/10 Room
  • 1,844 reviews 9.1/10 Service
  • 22 reviews 8.3/10 WiFi
  • 1,358 reviews 5.1/10 Comfort
  • 1,114 reviews 4.9/10 Cleanliness
  • 792 reviews 2.4/10 Amenities
  • 595 reviews 3.3/10 Vibe

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