Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,664 reviews

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The 181 guest rooms at Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard, Superior, Executive and Suites.

Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade

GPS:-34.922246, 138.596574

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park


Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,664 reviews

TripAdvisor Rating  3.0/5  3,040 reviews

Impressive for a 100 year old building

TripAdvisor rating 5.0/5

Herom44 TripAdvisor review

Excellent hotel in the heart of CBD, Casino Railway station and restaurant's all close by, the staff were very helpful with a last-minute booking, the room was very comfortable & clean, car park below the hotel was a bonus.

Well located, polite staff, that is all

Customer review rating 1.0/5

Michael G. Business - Confirmed reviews ALL

Old common areas, old dingy room, fruit flies present in room, in need of a total refurbishment. No water, or other consumables (except tea & coffee). Breakfast even paid for wasn't consumed due to poor menu choice, cereal in a box plus milk that was about all was on offer, had and paid for breakfast else ware and enjoyed it. Only redeeming features was parking, central location and polite staff. Such a shame as I have stayed at many Accor hotels but this was the worst experience.

Dear Michael, While I'm pleased to read you found our staff friendly and location great, it however saddened me to read that was all you liked about your stay with us. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tamara - Front Office Team Leader

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Staff very friendly and welcoming. Our room was very cold and we couldn’t find how to adjust the temperature. Our room was also very noisy, I don’t know if it was from the air vent.

Dear Debra, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. We very much appreciate your comments regarding our staff, i'm glad you found them friendly and welcoming and please accept my sincere apologies for the room being too cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay. Thank you again for telling us about your experience. Overall, we hope you had a pleasant stay. We look forward to welcoming you back in the near future for a return visit to our hotel. Sincerely, Tamara - Front Office Team Leader

Grosvenor Stay

Customer review rating 4.5/5

Phil H. Solo - Confirmed reviews ALL

Efficient, friendly, helpful

Dear Phillip, Thank you for telling us about your guest experience at the Grosvenor Hotel Adelaide. We greatly appreciate your feedback and comments. I'd personally like to thank you for recognising Todd, our hotel’s Front Office Manager, I look very forward to showing him your review. Thank you again for telling us about your experience. Overall, we hope you had a pleasant stay. We look forward to welcoming you back in the near future for a return visit to our hotel. Sincerely, Tamara - Front Office Team Leader

We’ll located, friendly helpful staff, room well maintained

Customer review rating 4.5/5

Luci Families - Confirmed reviews ALL

Our overall experience was great. Staff, room & location excellent for our purposes. The only negative is that there was only one lift operational, which was also the case with our last stay. I look forward to the restaurant reopening & room service being available, if this is amongst future plans, as pre covid, it was a welcome addition to have this as an option.

Dear Luci, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here and I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer. Please accept my sincere apologies for any inconveniences caused by one of the lifts being out of order during your stay. Unfortunately, being a very old lift, she requires parts that aren't made anymore and take a while to source from our lift company. We are working with them to resolve the issue as soon as possible. I am also apologetic about the recent changes to our hotel with our restaurant closing down indefinitely, this was not a decision made lightly, alternately we have arranged for external dining at local restaurants, I'm sorry this was not explained at check-in. Thank you again for telling us about your experience. Overall, we hope you had a pleasant stay. We look forward to welcoming you back in the near future for a return visit to our hotel. Kind Regards, Tamara – Front Office Team Leader

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Other web-users rate our hotel

  • 2,070 reviews 8.8/10 Location
  • 3,358 reviews 5.3/10 Room
  • 2,426 reviews 9/10 Service
  • 44 reviews 8/10 WiFi
  • 1,873 reviews 4.5/10 Comfort
  • 1,465 reviews 4.6/10 Cleanliness
  • 1,186 reviews 1.9/10 Amenities
  • 708 reviews 3.2/10 Vibe

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