Dear Mikaela, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. Please accept our sincere apologies for the disappointing experience you and your family encountered. We are very sorry to hear about the lack of adequate airflow in your room, the inconvenience caused by the absence of air conditioning or heating, and the elevators being out of order. We also understand your frustration regarding the additional parking charges and the difficulties experienced with your booking arrangements. We particularly regret that our team did not communicate these issues clearly and transparently during your stay. We acknowledge that better communication and a more welcoming approach from our staff could have made a difference to your experience. Your comments regarding room comfort, cleanliness, breakfast, Wi-Fi connectivity and ease of access have also been noted and will be shared with the relevant management teams for review and improvement. We genuinely regret that we fell short of your expectations and the standards of hospitality we strive to provide. Your feedback is important to us, as it helps identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide you with a much more comfortable and enjoyable experience. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Diana, Thank you for taking the time to share your feedback following your recent business stay at Grosvenor Hotel Adelaide. We are pleased to hear that you found the bed comfortable and enjoyed a good night's rest. However, we sincerely apologise for the inconvenience caused by the slow internet connection and poor television reception. We understand how important reliable Wi-Fi and television connectivity are, particularly for guests travelling for business. Your comments have been shared with our team for further attention as we continue working to improve our facilities and guest experience. Thank you again for your valuable feedback. We appreciate your stay and hope to have the pleasure of welcoming you back for a more comfortable and seamless experience. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Glen, Thank you so much for your wonderful feedback and for rating your experience so highly. We are delighted to hear that you enjoyed your stay and experienced such friendly and beautiful service from our team. Your special mention of Hassan is greatly appreciated, and we will make sure your kind words are passed on to him and the rest of the crew. Recognition like this means a great deal to our staff. We also appreciate your understanding and good humour regarding the lifts. Please accept our apologies for the inconvenience caused, and we understand that having the lifts fully operational is important for the comfort and convenience of our guests. It is fantastic to know that you would consider staying with us again. We look forward to welcoming you back to Grosvenor Hotel Adelaide, hopefully with the lifts operating and no need for an extra workout! Thank you once again for your support and for choosing to stay with us. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Raleigh, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are pleased to hear that you enjoyed our convenient location, found your room and bed comfortable, and appreciated the fresh breakfast selection. It is also wonderful to know that our team made a positive impression through their helpfulness, particularly in assisting with your luggage. Your kind comments will certainly be shared with our staff. However, we sincerely apologise for the inconvenience caused by the guest lifts being out of service. We understand that having to use the stairs to reach your room was particularly challenging and not the experience we want our guests to have. We also appreciate your feedback regarding the inconsistent air conditioning and understand that room comfort is essential for an enjoyable stay. Thank you for your patience and understanding during these disruptions. Your feedback is valuable and will be shared with our management team as we continue working to improve our facilities and guest experience. We hope to have the pleasure of welcoming you and your partner back to Grosvenor Hotel Adelaide for a more comfortable stay in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Anthony, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. I am pleased to hear that you found our location convenient and our rates economical. However, I sincerely apologise that several aspects of your stay did not meet your expectations. I am particularly sorry about the insufficient hot water, which understandably affected your shower experience. I also regret the condition of the fire escape and the unpleasant odour you encountered, especially given that the lift was temporarily out of service and you had to use this access route. Please accept my apologies for the inconvenience and discomfort caused. Your comments regarding the general condition and cleanliness of the room, as well as the in-room television experience, are also appreciated. We recognise that there are areas where improvements are needed, and your feedback has been noted for review with the relevant teams. We value your loyalty as an ALL Accor Classic member and appreciate you bringing these matters to our attention. Feedback such as yours helps us identify where we need to improve and deliver a better experience for our guests. Anthony, thank you once again for your honest feedback. We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Guest, Dear Mr f., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found your room clean and comfortable and that our team made a positive impression through their friendly and helpful service. We will be sure to share your kind comments with our team, particularly the colleagues who assisted you during check-in and check-out. We sincerely apologise for the inconvenience caused by the curtains not opening and the view from your room. We also appreciate your patience regarding the lift issue during your stay. We are pleased that our team was able to assist you with your luggage and make the situation a little easier. Thank you once again for your kind words and for recognising the efforts of our team. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Sincerely, Pobitra Sarkar Night Auditor Grosvenor Hotel Adelaide

Dear Stacey, Thank you for your wonderful 100/100 review of Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed your stay and found our team friendly and welcoming. It is always rewarding to know that our guests have had a comfortable and enjoyable experience, particularly when travelling for business. Your kind feedback and perfect ratings across all areas of your stay are greatly appreciated and will be shared with our team as encouragement to continue delivering warm and friendly service. Thank you for choosing Grosvenor Hotel Adelaide. We look forward to welcoming you back on your next visit to Adelaide. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Karen, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. I’m pleased to hear that you found our central location convenient for your needs and that you appreciated the spaciousness of your room and the comfort of the bed. However, I sincerely apologise that your overall experience was affected by the condition of our facilities. I understand how uncomfortable the room would have been during the warmer nights, particularly with the noisy air conditioning. I also appreciate the inconvenience caused by the lift being out of service, especially with your frequent movements in and out of the hotel while attending your function. The additional noise and foot traffic from the stairwell opposite your room would have further impacted your comfort. Your comments regarding the need for upgrades and the potential of our first-floor space are appreciated. We recognise that these aspects are important to our guests, and your feedback helps us identify areas where improvements are needed. Thank you again for your honest feedback. We regret that we did not provide you with the comfortable and convenient stay you deserved, and we hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide for a more enjoyable experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Maxine, Thank you for taking the time to share your feedback following your recent business stay at Grosvenor Hotel Adelaide. We are pleased to hear that you found our central location convenient. However, I sincerely apologise that the condition of our accommodation did not meet your expectations. I understand your concerns regarding the stuffy atmosphere and the unpleasant odour from the carpets, and I regret the discomfort this caused during your stay. Your feedback regarding the condition of our facilities and cleanliness is important to us, as we strive to provide a comfortable and welcoming environment for all our guests. Please be assured that your comments have been noted and will be shared with the relevant team for consideration as we continue to identify areas for improvement. As a valued ALL Accor Classic member, we appreciate your loyalty and regret that we fell short of providing the experience you deserved. Thank you for your honest feedback, which helps us work towards improving our guest experience. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide for a more comfortable and enjoyable stay in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Philip and M., Thank you for your wonderful feedback and for your continued loyalty to Grosvenor Hotel Adelaide. We are delighted to know that you always enjoy your stays with us and consistently feel well looked after by our team. It is especially pleasing to hear your kind recognition of Hussan for looking after you during check-in, check-out, and your advance bookings. I will be sure to share your appreciation with him and the wider team. We are also glad that you found the non-slip mats in the bath and shower area helpful. Your comfort and safety are very important to us, and we appreciate you highlighting this thoughtful feature. Thank you once again for choosing to stay with us whenever you visit Adelaide. We truly value your continued support and look forward to welcoming you both back to the Grosvenor Hotel Adelaide for another enjoyable stay. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Yves, Thank you for sharing your feedback following your recent business stay at Grosvenor Hotel Adelaide. We are pleased to know that you found our location convenient and were satisfied with several aspects of your stay, including the booking process and check-in experience. We also appreciate your positive ratings for our accommodation, cleanliness, breakfast selection, and team service. However, we understand that your overall experience was good rather than exceptional, and we recognise that there is always room for improvement. Your feedback is valuable in helping us identify opportunities to enhance our facilities and service standards to provide a more memorable experience for our guests. As a valued ALL Accor Gold member, we sincerely appreciate your continued loyalty and support. We hope to have the pleasure of welcoming you back to Grosvenor Hotel Adelaide and providing you with an even better stay on your next visit. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Annette, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you found our location convenient, enjoyed the comfort of our renovated rooms, and appreciated the cleanliness of the hotel. It is particularly rewarding to know that every member of our team you interacted with made a positive impression. Your kind words are a wonderful encouragement to our staff. We also appreciate your constructive comments regarding the lifts and the presentation of our entry-level areas. We understand how important these aspects are to the overall guest experience, and we appreciate your patience and understanding. Thank you also for your feedback on our breakfast selection, which helps us identify opportunities to improve. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Grosvenor Hotel Adelaide for an even better experience on your next visit to the city. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Rick, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are sorry to learn that your experience did not fully meet your expectations. We appreciate your honest comments regarding the condition of our hotel and the need for further room improvements. We also acknowledge your feedback about our breakfast selection and understand that a wider variety of options, including hot food, would enhance the guest experience. Your feedback is valuable to us as we continue to identify areas where we can improve our facilities and services. We are grateful that you also took the time to rate our team and cleanliness, and we will keep your comments in mind as we work towards providing a more comfortable and enjoyable stay for our guests. Thank you for choosing Grosvenor Hotel Adelaide. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Anna, Thank you for taking the time to share your feedback and for your continued support of Grosvenor Hotel Adelaide over the years. Please accept our sincere apologies for the disappointing experience during your recent stay. While we appreciate your understanding regarding the lift being out of service, we are very sorry that the condition of the window soundproofing in your upgraded room resulted in such a noisy and uncomfortable night's sleep. We are particularly concerned to learn that our team did not provide the apology and assistance you rightly expected. This is not the level of service we aim to deliver, especially to our returning guests who are familiar with the comfort our hotel can offer. We understand how frustrating it must have been, and we regret that we let you down. Your feedback has been noted and will be shared with the relevant team for review and follow-up. We sincerely value your loyalty and hope you will give us another opportunity to restore your confidence and provide you with the comfortable stay you have come to expect from us. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Ms R., Thank you for sharing your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed our convenient location, with Adelaide’s entertainment, shopping, dining, art gallery and library all within easy reach. We are also pleased that you found our team welcoming and appreciated the cleanliness of your accommodation, particularly after your rail journey. We appreciate your feedback regarding the breakfast selection and will share your comments with our team as we continue to look for ways to enhance our guests’ experience. Thank you for choosing Grosvenor Hotel Adelaide for your short stay. We hope to have the pleasure of welcoming you back whenever your travels bring you to Adelaide again. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Sheridan, Thank you for sharing your feedback following your recent stay at Grosvenor Hotel Adelaide. We are pleased to hear that you appreciated our convenient location, the cleanliness of your room, and the service provided by our team. However, we sincerely apologise that aspects of your stay did not meet your expectations. We understand your concerns regarding the lifts and the condition of the hallways, and we appreciate your patience as we work to improve our facilities. We also value your feedback on our breakfast selection, particularly the yoghurt and fresh fruit, and will share your comments with our team for review. As an Accor ALL Classic member, your feedback is especially important to us. We regret that your experience did not reflect the standard of comfort we strive to provide, and we appreciate your honest comments as they help us identify areas for improvement. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide and provide you with a more enjoyable experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Mr P., Thank you for your wonderful feedback and for rating your stay at Grosvenor Hotel Adelaide so highly. We are delighted to hear that you enjoyed our convenient location, found your room comfortable and well-sized, and appreciated the helpful service provided by our team. Your kind comments are greatly appreciated and will be shared with our staff. We sincerely apologise for the inconvenience caused by the lift being out of service. We understand how important lift access is to our guests and appreciate your understanding regarding this matter. Thank you for choosing Grosvenor Hotel Adelaide and for your continued support as an Accor ALL Classic member. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear M. Gingell, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are pleased to hear that you appreciated our convenient location and the complimentary breakfasts provided during your stay. Your kind acknowledgement is greatly appreciated. However, we sincerely apologise for the inconvenience caused by the lifts being out of service and for the lack of USB charging ports in your room. We understand that these facilities are important for a comfortable and convenient stay, particularly for business travellers. Your feedback is valuable and will be shared with our team as we continue to improve our guest experience. Thank you again for choosing Grosvenor Hotel Adelaide. We hope to have the pleasure of welcoming you back in the future for an improved and more comfortable stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Aaron, Thank you for taking the time to share your wonderful feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed our hotel’s beautiful historic character, comfortable accommodation, excellent shower pressure, and the friendly service provided by our team. It is particularly pleasing to know that your room was clean, tidy, and well presented, and that you had a positive experience with our check-in and departure services. Thank you for your special mention of Mitch. We will be sure to share your kind words with him, as recognition like this is always greatly appreciated by our team. As a valued ALL Accor Silver member, we sincerely apologise that your welcome drinks were not offered upon arrival. We understand the importance of recognising our loyalty members and appreciate your understanding regarding the possibility that your membership details may not have been communicated to us through your corporate travel arrangements. We will continue to reinforce the importance of loyalty recognition with our team to help ensure a more seamless experience for our members. Thank you once again for your generous feedback and for choosing Grosvenor Hotel Adelaide. We look forward to welcoming you back on your next visit to Adelaide and providing you with another enjoyable stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide