Grosvenor Hotel Adelaide 3 stars

Dear Gordon, Thank you for your lovely message and for taking the time to let us know about the mix-up. We sincerely apologise for the confusion caused by the survey reaching the wrong Gordon C.. We appreciate your good humour and your kind words about our hotel despite not having visited us. Greetings all the way to bonny Glasgow! We hope the communication issue is resolved soon, and if your travels ever bring you to Adelaide, we'd be delighted to welcome you to the Grosvenor Hotel. Best wishes and thank you again for your understanding. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Claudio, Thank you for taking the time to share your feedback and for your loyalty as an ALL Platinum member. We sincerely appreciate your continued support and are sorry that your recent stay did not meet your expectations. Please accept our apologies for the inconvenience caused by the lift being out of service and for the unclear directions to your room during check-in. We understand how frustrating it must have been to return to reception multiple times, and we regret that our communication did not make your arrival smoother. We are also sorry to hear that your room was uncomfortably cold, that a blanket was not readily available, and that the heating did not perform as expected. This is certainly not the level of comfort we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate follow-up. Thank you also for your constructive suggestions regarding the breakfast experience, including the toaster, the availability of drinking water, and better communication about our sustainability initiatives. Feedback like yours helps us identify areas where we can improve. We are pleased to know that one of our senior team members made a positive impression with his kindness, and we will be sure to share your appreciation with him. We hope you will give us another opportunity to provide you with the seamless and comfortable experience you expect and deserve. Thank you again for your valuable feedback. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Ms. R., Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you found our hotel well located and that our team made such a positive impression during your stay. Your kind words about our friendly and efficient staff, especially our breakfast team member for accommodating your dietary requirements, will certainly be shared with the team. They will be thrilled to know they helped make your stay more enjoyable. We sincerely apologise for the inconvenience caused by the lift being out of service during your visit. We understand how frustrating it must have been to use the stairs to access your room, and we appreciate your patience and understanding while this issue was being addressed. It is also wonderful to know that you appreciated our sustainability efforts, including our recycling initiatives and the takeaway breakfast provided for your early departure. Thank you once again for your valuable feedback. We truly appreciate your support as an ALL Classic member and hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed the old world charm of our historic building and found your stay to be simple, neat, and comfortable. It is also wonderful to know that you had a smooth booking, check-in, and check-out experience, and that our team's service and the cleanliness of the hotel met your expectations. We appreciate your feedback regarding your accommodation rating and will continue working to enhance our guest rooms while preserving the unique character of our heritage property. Thank you once again for choosing to stay with us and for your valued support as an ALL Classic member. We look forward to welcoming you and your partner back for another enjoyable stay in the future. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Jiun R. Y., Thank you for taking the time to share your feedback following your stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed our convenient location, with easy access to Adelaide Railway Station and Rundle Mall, and that you found your twin room spacious and comfortable. It's also wonderful to know that you appreciated having a bathtub to relax in during your stay. We sincerely apologise for the inconvenience you experienced with the lift. We understand how frustrating this can be and appreciate your patience. Your feedback has been noted, and we are continuously working to improve our facilities and the overall guest experience. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable stay. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide