Grosvenor Hotel Adelaide 3 stars

Dear Lara, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Dear Sabrina, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. May I begin by extending my most sincere apologies for the condition of our hotel, while I very much appreciate you taking the time to write your feedback to us. I am truly apologetic over the first room you had for the stay. There is certainly no excuse for mould in the room and our Housekeeping Manager has been made aware of the issues you have raised for a much needed deep clean of the room. I am happy to read the staff changed the room over for you but it's disappointing to read that the city night life ruined this by ongoing noise levels and for that again I am truly sorry for the disturbance. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney Assistant Front Office Manager

Dear Tania, Thank you for being an ALL Loyalty member! I appreciate you taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. First and foremost, may I thank you for recognising what is now considered the Grosvenor’s greatest strength its location while please accept my sincere apologies for the decline in the hotel’s standards. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney Assistant Front Office Manager

Dear Sargent, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincere apologies for the room being too hot and noisy. Unfortunately, with the air-conditioning system, it only operates on a single pipe system where it can only provide heating or cooling unlike more modern systems where the temperature can be adjusted by a thermostat. That said, we have kept the heating on based on the extended winter we have been experiencing but given the amount of feedback we have received over the past week it would be fair to say it is time to switch the system over to cooling. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Dear Katrina, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager