Dear Andrew, Thank you for taking the time to share such detailed feedback following your stay at Grosvenor Hotel Adelaide. We’re delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your refurbished room, and the service provided by our team. It is particularly pleasing to know that, despite the initial noise issue, our team was able to relocate you efficiently and without fuss, and that you felt comfortable enough to extend your stay for a third night. We truly appreciate your continued confidence in us. Thank you also for your kind comments regarding our team and for acknowledging the ongoing refurbishment works. We understand that improvements can sometimes come with temporary inconveniences, and we appreciate your patience and understanding while we continue to enhance the hotel. We also appreciate your detailed feedback regarding the shower controls. Your observation is very helpful, and we will certainly share this with our relevant team for consideration. We understand how clearer and more intuitive controls can make a significant difference to the guest experience. It was a pleasure having you stay with us, Andrew, and we look forward to welcoming you back to Grosvenor Hotel Adelaide on your next visit to the city. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear K., Thank you for taking the time to share your feedback following your stay at Grosvenor Hotel Adelaide. We’re very pleased to hear that you were highly satisfied with the cleanliness of your bathroom and room, and we especially appreciate your kind recognition of our Front Desk and Cleaning teams. Your positive comments will certainly be shared with them. We also appreciate you highlighting the areas where we can improve. We understand your concerns regarding access to the rooms and airflow, and we will take your feedback into consideration as we continue to improve the guest experience. Thank you once again for your thoughtful feedback and for recognising our sustainability initiatives. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Maurya, Thank you for taking the time to share your feedback following your stay at Grosvenor Hotel Adelaide. We’re delighted to hear that you had an excellent stay overall and enjoyed our convenient location. It is also wonderful to know that you found our team welcoming and professional, and that you were pleased with the cleanliness and Wi-Fi during your visit. We sincerely apologise for the inconvenience caused by the elevator being unavailable during your stay. We understand that having to walk to a second-floor room can be tiring, particularly when carrying luggage, and we appreciate your patience and understanding while these works are being completed. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back to Grosvenor Hotel Adelaide on your next visit to Adelaide. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Danielle, Thank you for taking the time to share such detailed feedback following your stay at Grosvenor Hotel Adelaide. We’re pleased to hear that you found our location convenient and our team friendly, helpful and welcoming. Your kind comments about the entire team are greatly appreciated, and we will certainly share your feedback with them. We are, however, sorry that aspects of your room affected your overall experience. We appreciate you bringing the concerns regarding the bed, peeling window frosting, ceiling condition and cobwebs to our attention. We also understand that the internal room and the noise from pigeons made your stay less comfortable than it should have been. Your feedback is valuable and has highlighted several areas that require attention. We will ensure these concerns are communicated to the relevant departments for review and follow-up. We also appreciate your positive comments regarding our sustainability initiatives, particularly the option to decline daily towel replacement. Thank you again for your honest feedback, Danielle. We regret that we did not fully meet your expectations on this occasion and hope we may have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Robert, Thank you for taking the time to share your honest feedback and, in particular, for your continued loyalty to Grosvenor Hotel Adelaide over the years. We are sincerely sorry that your recent stay was disappointing. We understand your frustration regarding the ongoing lift issues, particularly as you have experienced reduced lift availability during previous visits. We also apologise for the other concerns you encountered, including the lack of effective air circulation, pigeons outside your window and spiders in the bathroom. Your comments regarding the overall upkeep of the building are taken seriously. We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with our management and maintenance teams. It is encouraging to hear that our reception team were helpful and pleasant, and we will make sure your kind words are passed on to them. We are genuinely disappointed to hear that you feel this may be your final stay with us after many years of returning. We hope to have the chance to provide you with a better experience in the future. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Steven, Thank you for taking the time to share your detailed feedback. I am very sorry to hear how disappointing your stay at Grosvenor Hotel Adelaide was. We sincerely apologise for the inconvenience caused by the elevator being unavailable during your stay. We understand how difficult and frustrating it is to have to use the fire stairs to access your room, particularly when this was not what you expected when booking your stay. We also acknowledge your concerns regarding the communication around the elevator and apologise if you felt you were not provided with clear and accurate information. Your comments regarding the condition of the accommodation, breakfast offering, check-in and the consistency of service from our team are also concerning. We have taken note of your specific feedback regarding the breakfast selection and will share this with the relevant departments for review. We appreciate your feedback as an ALL Accor member and are sorry that we did not meet the standards you expected from us. Please be assured that your comments have been shared with our management team for appropriate follow-up. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Shane, Thank you for your wonderful review and for your continued loyalty to Grosvenor Hotel Adelaide. It is always a pleasure to welcome you back, and we are delighted to hear that you once again had such a positive experience. We are pleased that you continue to enjoy our convenient location and found it easy to explore Adelaide from the hotel. We also appreciate your understanding and good humour regarding the ongoing works and lift upgrades. Your kind comments about the cleanliness of our rooms and the efforts being made to maintain and improve the hotel are greatly appreciated. Most importantly, thank you for recognising our team. We will be sure to share your wonderful feedback with Hassan and the entire team. Knowing that their hard work helps our guests feel welcome and well cared for means a great deal to us. We are also delighted that you noticed our sustainability initiatives, including the introduction of refillable bathroom amenities. It is wonderful to know these efforts are appreciated by our guests. Thank you again, Shane, for your generous feedback and your continued support as an ALL – Accor Live Limitless Gold member. We look forward to welcoming you and your family back to the Grosvenor again soon. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Margaret, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments about our historic property and understand your observations regarding areas that require further care and attention. We also recognise how important reliable lift access is to our guests, and we sincerely apologise for the inconvenience caused by the current lift situation. Thank you as well for highlighting the bathroom and window cleaning. Your feedback has been noted and will be shared with our housekeeping and maintenance teams for further attention. We are pleased to see that you had a positive experience with the booking process, check-in and overall cleanliness, and we greatly appreciate your continued support as an ALL – Accor Live Limitless Platinum member. We value your feedback and hope to welcome you back to Grosvenor Hotel Adelaide and provide an improved experience on your next visit. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Jennifer, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient, enjoyed the comfort of your bed, and experienced friendly and helpful service from our team. Your kind comments are greatly appreciated and will be shared with the team. We are sorry, however, that some aspects of your stay were not as comfortable as expected. We apologise for the inconvenience caused by the lift being unavailable and understand your concerns regarding the noise from neighbouring rooms and the size of the shower. We also acknowledge your feedback regarding the Wi-Fi speed and will share this with the relevant team for review. Thank you also for your thoughtful suggestion regarding a water refill station. We appreciate your interest in more sustainable alternatives to single-use plastic and will certainly pass this suggestion on to our management team. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience on your next visit to Adelaide. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Andrew, Thank you for taking the time to share such detailed and thoughtful feedback following your recent stay at Grosvenor Hotel Adelaide. I am pleased to hear that you found your room spotless, quiet and comfortable, and that our Reception, housekeeping and breakfast teams made you feel welcomed and supported during what has undoubtedly been a challenging period for the hotel. I will certainly share your kind comments with the team, as I know they will appreciate the recognition. At the same time, I am very sorry that several aspects of your experience fell short of the standards you have come to expect from Accor. Your comments regarding the condition of the first-floor carpeting, the number of stairs required while our lifts were unavailable, and particularly the freshness and selection of our breakfast offering are well noted. We understand that these details have a significant impact on the overall guest experience, and your observations provide valuable guidance on where we need to improve. I also appreciate your specific suggestions regarding breakfast, including the freshness of the fruit and bread and providing suitable alternatives when the usual offering cannot be maintained. Your feedback has been shared with the relevant departments for consideration and follow-up. I am also sorry that the lift situation added considerable inconvenience to your stay. While we were grateful that you acknowledged our team’s efforts to assist, we recognise that the additional walking and stairs made your experience more difficult than it should have been. As a valued ALL Accor Gold member and loyal Accor guest, we particularly regret that this stay did not meet your expectations. Thank you again for recognising the efforts of our Front Office and breakfast teams despite the circumstances. We sincerely appreciate your feedback and hope to have the opportunity to provide you with the experience you have come to associate with Accor on a future visit. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Craig, Thank you for taking the time to share your feedback following your stay with us. We’re pleased that you found our central location convenient for your visit to Adelaide. We do, however, apologise for the inconvenience caused by the absence of lifts and the early 6:30 am wake-up call from Pidgin’s. We understand how these factors may have affected your overall experience, particularly during a business trip. Your comments are valuable to us, and we will ensure they are shared with the relevant teams as we continue to improve our guests’ experience. Thank you again for staying with us, Craig. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear N., Thank you for taking the time to provide such detailed feedback following your recent stay with us. While we are pleased to hear that our team were lovely and that you were happy with the Wi-Fi, we are genuinely sorry that the overall experience did not meet your expectations. We particularly regret the condition and appearance of the access areas on arrival, as well as the room you were allocated. Your comments regarding the ventilation shaft, the gaps around the room door and the inability to adjust or switch off the ventilation are concerning, and we understand how these issues would have affected your comfort and privacy. We also appreciate your specific suggestions regarding proper door sealing, rooms with external windows and adjustable ventilation. Please be assured that your feedback has been noted and will be shared with our management and maintenance teams for review and follow-up. As a valued ALL member and Accor Vacation Club member, we are especially sorry that this stay fell short of the experience you should expect from us. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a much more comfortable stay in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Mr P., Thank you for taking the time to share your feedback following your overnight stay at Grosvenor Hotel Adelaide. We are pleased to hear that you found our location convenient and our service good, and that you were satisfied with the cleanliness of your accommodation and your overall check-in experience. We understand your stay was brief while waiting for your bus pick-up, and we are glad we could provide a comfortable and convenient stop along your journey. Thank you also for being a valued ALL – Accor Live Limitless member. We appreciate your feedback and hope to have the pleasure of welcoming you back to Grosvenor Hotel Adelaide on a future visit. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Julie, Thank you for taking the time to share your feedback following your recent overnight stay at Grosvenor Hotel Adelaide. We are pleased to hear that you found our team helpful throughout your stay, particularly with assisting with your luggage while the lift was out of service. We also appreciate your positive comments regarding the cleanliness, check-in and departure experience. We sincerely apologise for the disappointment regarding breakfast, especially as you were staying with us on Father’s Day. We understand how frustrating it would have been to arrive expecting a cooked breakfast and not have this information clearly communicated in advance. Your feedback is valuable, and we will review how our breakfast offering is communicated to guests during the booking and pre-arrival process. We also understand that the stairs were difficult, particularly while the lift was unavailable, and we appreciate your patience and understanding during this inconvenience. Thank you again for your constructive feedback and for being a valued ALL Accor Gold member. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Hana, Thank you for taking the time to provide such detailed feedback following your recent stay at Grosvenor Hotel Adelaide. We are pleased to hear that you found our team friendly and accommodating, and that you enjoyed the comfortable bed and amenities. Your kind comments about our staff are greatly appreciated and will be shared with the entire team. However, we are very sorry that several aspects of your stay did not meet expectations. We sincerely apologise for the inconvenience caused by the lifts being out of service and understand how difficult this would have made navigating our historic building. We also regret the issues you experienced in your room, including the gap under the door, ceiling stains, intermittent noise from the digital clock, and particularly the presence of cockroaches. Your comments regarding the low shower water pressure and the cleanliness concerns have also been noted. These matters are certainly not the standard we aim to provide, and we will ensure your feedback is passed to our maintenance and housekeeping teams for appropriate attention. We appreciate you bringing these issues to our attention, as guest feedback helps us identify areas where improvements are required. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and enjoyable stay you deserve. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Narelle, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our location convenient and that our team and management were professional and accommodating throughout your visit. We are particularly pleased that our Manager was able to assist with your room change and ensure that your concerns were resolved to your satisfaction. We sincerely apologise that the first room did not meet your expectations, and we appreciate your understanding and patience. Thank you also for your kind comments regarding our cleanliness, breakfast, Wi-Fi, and service. We are glad to hear that you would consider staying with us again when you return to Adelaide. We look forward to welcoming you back and, hopefully, having the lifts fully operational for your next visit. Warm regards, Nishan Madushanka Guest Service Agent Grosvenor Hotel Adelaide

Dear Sylvia, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a great stay during your business trip and that you enjoyed our convenient location, with easy access to the Convention Centre and nearby restaurants. It is wonderful to know that our location contributed positively to your visit. We truly appreciate your feedback and your support as an ALL – Accor Live Limitless Silver member. We look forward to welcoming you back to Grosvenor Hotel Adelaide on your next visit to Adelaide. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Julie, Thank you for taking the time to share your feedback following your stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the service provided by our team. We sincerely apologise for the inconvenience caused by the lift being unavailable during your stay. We understand that having to use the stairs can be particularly challenging, and we appreciate your understanding while we work to resolve this issue. Thank you also for your suggestion regarding walk-in showers. We appreciate you highlighting the importance of accessible bathroom facilities and will certainly take your feedback into consideration as we look at ways to improve our guest experience. We are also grateful for your breakfast feedback, particularly your suggestion to include more fresh fruit. Your comments have been shared with our team for consideration. It was a pleasure having you and we hope to welcome you back to Grosvenor Hotel Adelaide for an even more comfortable stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Anne, Thank you for taking the time to share your feedback following your family stay with us. We are pleased to hear that you enjoyed our convenient location and received a warm welcome from our team. It is especially encouraging to know that our receptionist was helpful in addressing your concerns and that you were satisfied with your check-in, check-out and Wi-Fi experience. At the same time, we are sorry that the condition of our facilities and the overall accommodation did not fully meet your expectations. We appreciate your feedback regarding the room and cleanliness, and we will share your comments with our relevant teams as we continue to focus on improving the guest experience. Thank you also for your continued support as an ALL Accor member and Accor Vacation Club member. We value your feedback and hope to have the opportunity to provide you and your family with a more enjoyable stay in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide