Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 4.0/5 2,623 reviews

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Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

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Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy a danish, cereal, toast, yoghurt, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

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ALL Rating  4.0/5  2,623 reviews

Customer review rating 3.5/5

Mary H. Friends - Confirmed reviews ALL

Affordable clean accommodation. Central location

Dear Mary, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are pleased to hear that you found your room and bathroom clean, appreciated our central location, and found the accommodation affordable. It is also wonderful to know that our team provided excellent service throughout your arrival, stay, and departure. We sincerely appreciate your comments regarding the stale smell in the room and the condition of the carpets. Guest feedback such as yours is invaluable, and we have shared your observations with our housekeeping and maintenance teams for review and follow-up. We continuously work to improve the comfort and presentation of our guest rooms, and your comments will assist us in identifying areas that require attention. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide and provide an even more comfortable experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.0/5

Brian C. Solo - Confirmed reviews ALL

Older hotel but we'll maintained great rooms better staff Only quibble I had TV did not work Twice we asked but it was not fixed or replaced But every thingabout the place was A1

Dear Brian, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you enjoyed our convenient location, our rooms, and, most importantly, the service provided by our team. Your kind comments about our staff are greatly appreciated and will be shared with the team. I do, however, sincerely apologize for the inconvenience caused by the television issue during your stay. It is disappointing to learn that despite reporting the problem twice, it was not resolved to your satisfaction. Please be assured that your feedback has been shared with our maintenance team to help prevent similar occurrences in the future. Thank you again for your valuable feedback. We are pleased that, overall, you found your experience to be great, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.5/5

Samuel W. Business - Confirmed reviews ALL

The accommodation met my expectations and the staff were obliging.

Dear Samuel, Thank you for taking the time to share your feedback following your recent business stay at Grosvenor Hotel Adelaide. We are delighted to hear that you found our central location convenient, your accommodation comfortable, and our pricing good value. It is especially pleasing to know that our team made a positive impression and that you experienced a smooth booking process through the Accor website. We also appreciate your comments regarding the room temperature and ventilation. We understand that comfort is an important part of any stay, and we apologize that the room felt warm and stuffy at times. Your feedback has been noted and will be shared with the relevant team as we continually look for ways to improve our guest experience. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to Grosvenor Hotel Adelaide on your next visit. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.0/5

Milton T. Families - Confirmed reviews ALL

Check in and check out was good but the offsite parking was a nightmare for my husband. In fact, we would not stay here again unless we knew that we had onsite parking at the hotel. Our room was very hot, and even with the two fans in the walls, it did not cool down.

Dear Milton, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and that both your booking experience and check-in/check-out process were smooth and efficient. It is also wonderful to know that you found your room clean and well presented. At the same time, we sincerely regret that the parking arrangements caused frustration during your stay. We understand how important convenient parking is, and we appreciate your honest feedback regarding this aspect of your experience. We are also sorry to hear that road noise and the room temperature impacted your comfort. Your comments regarding the cooling system and temperature control have been noted and will be shared with our maintenance team for review. Thank you again for your valuable feedback. We appreciate your loyalty as an ALL Accor member and hope we may have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.0/5

Michelle G. Business - Confirmed reviews ALL

Comfortable bed. Annoying that only one lift working.

Dear Michelle, Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you enjoyed our convenient location near the Convention Centre and found your bed comfortable, contributing to an enjoyable stay. It is also wonderful to know that our team, cleanliness standards, accommodation, and check-in and check-out experiences met your expectations. We appreciate your comments regarding the lift availability and understand how inconvenient it can be when one of our lifts is out of service. Thank you for your patience and understanding during this time. We are delighted that, overall, you had the comfortable stay you were looking for and appreciate your positive rating. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide in the future. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Other web-users rate our hotel

  • 1,752 reviews 9.2/10 Location
  • 2,430 reviews 5.5/10 Room
  • 1,742 reviews 9.2/10 Service
  • 21 reviews 7.3/10 WiFi
  • 1,297 reviews 5/10 Comfort
  • 1,055 reviews 5.1/10 Cleanliness
  • 773 reviews 2.5/10 Amenities
  • 558 reviews 3.4/10 Vibe

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