Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,773 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,773 reviews

TripAdvisor Rating  3.0/5  3,068 reviews

Good location, very comfortable haa

Customer review rating 4.0/5

James H. Couples - Confirmed reviews ALL

Have stayed with you before. Always comfortable & central to everything in the city. Will definitely be staying again

Dear James H., Thank you for your continued loyalty and for taking the time to share your experience with us. We are delighted to hear that you find our location convenient and our accommodations comfortable. We look forward to welcoming you back on your next visit to the city. Sincerely, Sam - Senior Night Auditor

Close to Convention Centre, Rundall Mall and Adelaide Central Market.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Stayed 4 nights. Reasonably quiet. Some maintenance going on and carpets were dirty by lifts on arrival. Shower flooded once. Bed was comfortable. C leaning staff very good.

Dear Mandie, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that you had a comfortable bed and good service from our cleaning staff. However, we regret to learn about the issues you encountered, including the dirty carpets, shower flooding, and the need for upgrades in the bathroom. Please rest assured that your comments will be shared with our maintenance and housekeeping teams for immediate attention. We appreciate your understanding during our maintenance period and hope to have the opportunity to welcome you back with an improved experience. Sincerely, Sam - Senior Night Auditor

Good stay

Customer review rating 5.0/5

Panco Solo - Confirmed reviews ALL

Good

Dear Panco D., Thank you for your feedback. We're glad you had a good stay with us. We look forward to welcoming you again soon. Sincerely, Sam - Senior Night Auditor

Convenient and comfortable

Customer review rating 4.5/5

Heather B. Business - Confirmed reviews ALL

Was attending a conference at the Convention Centre so this hotel was the best location. Staff at the Front Desk were excellent.

Dear Heather B., Thank you for sharing your feedback about your recent stay. I'm glad to hear that the location of the hotel was convenient for your conference at the Convention Centre and that you found our Front Desk team to be excellent. I apologize for the initial oversight regarding your request for a room with a walk-in shower. I’m pleased that our team was able to address this promptly and efficiently. Your comfort is our priority, and we appreciate your understanding in this matter. We’re also grateful for your comments about the noise from Room 502. We will look into this issue to see how we can better address it for future stays. Regarding the liquid soap, we’re sorry to hear it wasn't to your preference, and we’ll consider this feedback for future improvements. Thank you for your kind words and for choosing our hotel. We hope to have the opportunity to welcome you back and provide an even better experience. Sincerely, Sam - Senior Night Auditor

Mould in the building, NOT healthy

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The carpet & ceiling has black mould which is very dangerous

Dear Kym, I am deeply sorry to hear about your experience regarding the mould in the building. Please accept my sincere apologies for the distress this has caused you. We take issues of cleanliness and safety very seriously, and I am concerned to learn about the black mould on the carpet and ceiling. This is certainly not acceptable, and we will immediately address this with our maintenance and housekeeping teams to ensure it is resolved promptly. Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our services and provide a healthier environment for all our guests. We appreciate your patience and understanding. If there’s anything further we can do to make this right, please let us know. Sincerely, Sam - Senior Night Auditor

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Other web-users rate our hotel

  • 2,095 reviews 9.1/10 Location
  • 3,242 reviews 5.3/10 Room
  • 2,247 reviews 9.1/10 Service
  • 44 reviews 6.7/10 WiFi
  • 1,708 reviews 4.6/10 Comfort
  • 1,402 reviews 4.6/10 Cleanliness
  • 1,187 reviews 2/10 Amenities
  • 729 reviews 3.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.