Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 4.0/5 2,667 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

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Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy a danish, cereal, toast, yoghurt, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,667 reviews

Customer review rating 3.0/5

Kate M. Couples - Confirmed reviews ALL

Convenient Location, parking difficult and very basic room. The parking was incredibly difficult for someone from the Country in a 4x4 vehicle. Extremely poking and actually had to request the overflow parking option up North Tce as there was only 2 parking spots left and there was no way we were getting into those spaces. The room itself was very basic. We couldn't just chill in our room before going out that night as the TV did not work after two channels it only had sound. Staff did send someone to look at it while we were out but it didn't fix the problem. Staff were incredibly helpful but I was encouraged to upgrade my room for $20 to a window room. This was not worth the $20 at all, internal rooms are probably a lot quieter and the window itself wasn't of 'North Tce' like I assumed just the view of the carpark behind and the window was incredibly dirty so just kept it shut the whole time anyways. I reported the TV issue and thought perhaps forgiving the $20 window room upgrade fee for no TV would have made us feel a little less cheated.

Dear Kate, Thank you for taking the time to share your detailed feedback following your recent stay at Grosvenor Hotel Adelaide. While we’re pleased to hear you found our staff helpful and appreciated our convenient location, we are sorry to learn that several aspects of your stay did not meet expectations. We sincerely apologise for the difficulties you experienced with parking, particularly navigating the car park with a larger vehicle. We understand how frustrating this would have been after arriving from the country, and we appreciate your patience while our team arranged the overflow parking option. We are also disappointed to hear about the issues with your room, especially the television not functioning correctly during your stay. While our team did attempt to resolve the issue, we regret that the problem was not fully fixed and that this impacted your ability to relax and enjoy your evening. Your comments regarding the window room upgrade, the cleanliness of the window, and the value you felt it provided have also been noted and shared with the relevant teams for review. Additionally, thank you for your feedback regarding the Accor website booking process and payment options. Guest insights such as yours are valuable and help identify areas where improvements can be made. We truly appreciate your honest feedback and hope we may have the opportunity to provide you with a more comfortable and seamless experience in the future. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.0/5

Trent P. Friends - Confirmed reviews ALL

Great value for money, great location, good size rooms. Beds not the comfiest but does the job

Dear Trent, Thank you for taking the time to share your feedback regarding your recent stay at Grosvenor Hotel Adelaide. We’re delighted to hear you enjoyed our great location, spacious rooms, and found your stay to be good value for money. It’s also wonderful to know your booking and overall experience were positive. We appreciate your honest comments regarding the bed comfort and your feedback about booking the country offer online. Guest feedback like yours helps us continue to improve both our facilities and guest experience. Thank you as well for being a valued ALL Accor Live Limitless Classic member. We truly appreciate your loyalty and look forward to welcoming you back again soon. Warm Regards, Namrata Assistant Night Manager Grosvenor Hotel Adelaide

Customer review rating 0.5/5

Bingham J. Business - Confirmed reviews ALL

Here’s a cleaner and more professional version for your review: When arriving, I signed the paperwork given to me, however I later had to return to reception because I had accidentally signed onto someone else’s booking. The hallways constantly smelled like urine, and there was continuous knocking on my door throughout the night, which made it difficult to sleep. The rooms were left very cold, with only a small Kmart heater provided to keep warm. Most things throughout the building appeared to be held together with tape, and there were visible mouse traps throughout the property. Overall, the accommodation felt untidy, poorly maintained, and had an unpleasant smell.

Dear J. Bingham, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grosvenor Hotel Adelaide. We are very sorry to learn that your experience did not meet your expectations, particularly regarding the check-in process, cleanliness, room comfort, and disturbances during the night. Please accept our sincere apologies for the inconvenience and discomfort you experienced. We understand how frustrating it must have been to encounter issues with your booking paperwork upon arrival, as well as concerns relating to hallway odours, room temperature, maintenance, and noise disruptions. Your comments regarding the overall condition and presentation of the property are taken seriously and have been shared with the relevant departments for immediate review and corrective action. Guest comfort and safety are extremely important to us, and we regret that we fell short in delivering the quality experience you deserved. We also appreciate your constructive suggestions, as they help us identify areas where we need to improve. Thank you once again for your feedback. We value the opportunity to learn from your experience and hope we may have the chance to provide you with a much-improved stay in the future. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 4.5/5

Chris M. Friends - Confirmed reviews ALL

Close to Festival Theatre and CBD

Dear Chris, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear you enjoyed our convenient location close to the Festival Theatre and Adelaide CBD, and that you found your stay comfortable. It is also wonderful to know our team provided polite and helpful service throughout your booking experience and stay. We truly appreciate your comments regarding the cleanliness of your room and the breakfast selection, and I will be sure to share your kind words with our housekeeping and food & beverage teams. Thank you as well for your feedback regarding the towel replacement. We understand and support guests who prefer to reuse towels as part of environmentally conscious practices, and your comments will help us continue improving our sustainability communication and procedures. We sincerely appreciate your loyalty as an ALL Classic member and look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Customer review rating 5.0/5

Michael B. Couples - Confirmed reviews ALL

As always, we never leave dissatisfied with staff that cater to our every requirement.

Dear Michael, Thank you for your wonderful review and for your continued loyalty to Grosvenor Hotel Adelaide. It is always a pleasure to welcome you back, and we are delighted to hear that you once again enjoyed our central location, value for money, and the high level of service provided by our team. We truly appreciate your kind comments regarding the booking experience and are pleased that our team was able to recognise your guest history and provide a parking arrangement that added value to your stay. Your acknowledgement of the consistency in customer service across all team members is especially rewarding, as we take great pride in delivering genuine hospitality to every guest. Thank you also for your honest feedback regarding the accommodation. While some areas may not yet reflect the modern style of newer properties, we are glad the overall comfort, cleanliness, and service continue to make your stays enjoyable. We sincerely value your ongoing support as an ALL Accor member and Accor Vacation Club member, and we look forward to welcoming you back again soon for another memorable stay. Warm regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Other web-users rate our hotel

  • 1,783 reviews 9.3/10 Location
  • 2,479 reviews 5.5/10 Room
  • 1,790 reviews 9.1/10 Service
  • 22 reviews 7.1/10 WiFi
  • 1,319 reviews 5/10 Comfort
  • 1,073 reviews 5/10 Cleanliness
  • 771 reviews 2.4/10 Amenities
  • 566 reviews 3.4/10 Vibe

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