Grosvenor Hotel Adelaide 3 stars

Dear Kylie T., Thank you for taking the time to share your feedback regarding your recent stay at The Grosvenor. We appreciate your detailed comments, and we're pleased to hear that you found several positive aspects, including the spacious room, comfortable bed, and the convenient proximity of car parking. We apologize for any inconvenience you experienced with the dated decor, lighting, and water pressure in the room. Your feedback is valuable, and we will certainly take it into consideration as we assess areas for improvement. We understand the importance of a well-lit space, and we regret that the lighting in the room did not meet your expectations. We'll also look into the water pressure issue to ensure a more satisfactory experience for our guests. We're glad to hear that the staff was pleasant and that you have noted their friendliness. Your satisfaction is our priority, and we will use your comments to make necessary adjustments to enhance our guests' overall experience. Thank you for your feedback on value for money and cleanliness. We strive to provide a comfortable and enjoyable stay, and your insights are instrumental in helping us achieve that. We appreciate your loyalty and hope to have another opportunity to welcome you back. If there's anything specific you would like us to address or if you have additional suggestions, please feel free to reach out. Best regards, Charlie Front Office Night Manager

Dear Adrian D., Thank you for taking the time to share your feedback following your recent stay at The Grosvenor. We appreciate your loyalty as a repeat guest and your thoughtful comments. We're pleased to hear that your stay was pleasant, and we thank you for your high rating and recommendation. Your satisfaction is our priority, and we are grateful for your continued support. We've taken note of your comments regarding the room's musty smell upon entry, and we apologize for any inconvenience. Your feedback is valuable, and we will address this matter to ensure a more enjoyable experience for our guests. We appreciate your suggestion regarding the rates for events such as Gather Round and the Adelaide 500. We understand that pricing is an important consideration, and we will certainly take your feedback into account as we evaluate our offerings. Thank you for acknowledging our efforts in implementing eco-friendly initiatives. Sustainability is a key focus for us, and we are continuously working to enhance our practices. We look forward to welcoming you back to The Grosvenor on your future visits to Adelaide. If there's anything specific you would like us to address or if you have further suggestions, please feel free to reach out. Safe travels, and we appreciate your ongoing support. Best regards, Charlie Front Office Night Manager

Dear Mark Anthony J., Thank you for taking the time to provide us with your feedback following your recent stay at The Grosvenor. We're delighted to hear that you found the location to be great and your overall stay comfortable. We appreciate your constructive feedback regarding the hotel's appearance. Your input on modernizing the hotel, including paint and new carpet, is valuable as we continuously work towards enhancing the guest experience. Please be assured that your comments will be shared with the relevant teams for consideration. It's wonderful to see your positive ratings for the team, value for money, and cleanliness & hygiene measures. We are committed to providing excellent service and maintaining high standards, and your acknowledgment is greatly appreciated. We're also pleased to note your satisfaction with the initiatives aimed at reducing single-use plastic items. Sustainability is a key focus, and we're glad you recognize our efforts. Thank you for being a valued member of ALL – Accor Live Limitless. We're thrilled to see your high satisfaction with the loyalty program. If you have any further suggestions or if there's anything else you'd like to share, please feel free to reach out. We look forward to welcoming you back to The Grosvenor for another positive experience. Best regards, Charlie Front Office Night Manager

Dear Laurence N., Thank you for sharing your feedback about your recent stay at The Grosvenor. We're delighted to hear that you found our room spacious and comfortable, and we appreciate your positive comments about the size of the bathroom. We apologize for any inconvenience caused by the positioning of the powerpoint in relation to the amenities in the room. Your feedback is valuable, and we will certainly take this into consideration as we assess and make improvements to enhance our guests' experience. We're also grateful for your recognition of our efforts in maintaining cleanliness and hygiene as well as our initiatives to reduce single-use plastic items. Sustainability is a key focus for us, and we're glad to see that these efforts are noticed and appreciated by our guests. Thank you for your high rating and recommendation. We hope to have the pleasure of welcoming you back to The Grosvenor on your future travels to Adelaide. If there's anything specific you'd like us to address or if you have further suggestions, please feel free to reach out. Safe travels, and we look forward to hosting you again soon. Best regards, Charlie Front Office Night Manager

Dear Felicity W., Thank you for taking the time to share your feedback about your recent stay at The Grosvenor. We are pleased to hear that the staff's friendliness and professionalism during check-in, as well as the spacious and clean room, left a positive impression on you. We appreciate your honesty in mentioning the issues you encountered, particularly the unpleasant smell in the room and the street noise affecting your sleep. Please accept our sincere apologies for any inconvenience caused. Your comments are valuable, and we will address these matters with our team to ensure improvements are made. We're delighted to see your high satisfaction with the team's service, check-out process, and cleanliness & hygiene measures. It's always our goal to provide a comfortable and enjoyable stay for our guests. Thank you for considering us and providing your thoughtful feedback. If your travels bring you back to the area, we would love the opportunity to welcome you again and ensure a more pleasant experience. Best regards, Charlie Front Office Night Manager