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Grosvenor Hotel Adelaide 4 stars

Customer review rating 4.0/5 11,853 reviews

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Grosvenor Hotel Adelaide
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+ 17 Services

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
Business services
  • Copy/print service available

Hotel location

Grosvenor Hotel Adelaide

125 North Terrace
Adelaide, SA 5000
PO Box 8095, Station Arcade
5000 adelaide
australia

Tel: +61884078888

Fax: (+61)8/84078866

Check-in from 14h00

Check out up to 11h00

  • Adelaide Airport Suttle : 

  • By plane

    ADELAIDE INT. At 7km / 4.35 miles

GPS :-34.922246, 138.596574

Our accommodation(s)

The 181 guest rooms at Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard, Superior, Executive and Suites.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our guest reviews for
Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

11,853 reviews

tripadvisor

TripAdvisor Rating 3.0/5

2,658 reviews

It was ideally situated to allow us to see a lot of Adelaide and enjoy facilities close by

Customer review rating 4.5/5

Leslie H. Families - 11/05/2021 Confirmed reviews ALL

Accommodation was very good and services provided by staff was very good and they were happy to help whenever required

Dear Judith, Thank you for being an ALL Loyalty member! We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Pretty basic

Customer review rating 2.0/5

Adam Solo - 11/05/2021 Confirmed reviews ALL

Felt more like a backpackers than a hotel!

Dear Adam, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. We have a strange layout here at our hotel, being that we were built 101 years ago we have a different structure compared to modern day hotels. I am sorry the room did not meet expectations; however, I can assure you the other room categories are different and not all the same. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Convenient and easy to navigate around for afl .

Customer review rating 4.0/5

Rosalie S. Families - 11/05/2021 Confirmed reviews ALL

Good for walking to football and casino.

Dear Rose, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Looked after by very caring staff

Customer review rating 4.0/5

Peter M. Couples - 11/05/2021 Confirmed reviews ALL

The hotel staff were always willing to help and be there for us. Thank you to the staff at the counter and the breakfast bar too.

Dear Peter, Thank you for being an ALL Loyalty member! We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Not happy with stay

Customer review rating 1.5/5

Steven M. Families - 11/05/2021 Confirmed reviews ALL

the room had no view for $156.00 the window only opened a few inches to see a wall. Had no access to fresh air. The breakfast was disgusting for AUD$20.00 only had cereal to choose from. I have travelled all over the world the breakfast was an insult on a world class standard. i will not be staying there again. Also on checking in my daughter was checking in at the same time the hotel could not find my booking and the young female attending to her and her husband was very abrupt and short with her which we both found very rude behaviour. She was not user friendly at all.

Dear Steve, We very much appreciate your comments and honest feedback regarding your recent stay at the Grosvenor Hotel Adelaide. Every guest feedback is taken seriously, and your comments will help us identify the areas needed for immediate improvement. Please accept my sincerest apologises for your overall experience at our hotel. The hotel has undergone a name change and re-branding as of the 10th February. We have permanently closed our restaurant down indefinitely; this was not a decision made lightly. We are now only offering an express continental breakfast every morning that continues to serve pastries, cereal, fruit, juice, tea and coffee. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team.We have a strange layout here at our hotel, being that we were built 101 years ago we have a different structure compared to modern day hotels. I am sorry the room did not meet expectations; however, I can assure you the other room categories are different and not all the same.I am most horrified to read about your daughters check in experience with our hotel. I will share your review with employees for much needed improvement on our friendliness towards our guests, I am truly sorry about this. I am sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. I sincerely hope that we have the chance to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Birthday trat

Customer review rating 4.0/5

John H. Couples - 11/05/2021 Confirmed reviews ALL

Lovely big room and clean but faced north terrace which was very noisy. Reception staff were excellent and Amelia was very polite and helpful

Dear John, Thank you for being an ALL Loyalty member! We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I'd personally like to thank you for recognising Amelia, one of our hotel’s receptionist, I look very forward to showing her your review. I am deeply sorry about the noise you had during your stay due to North Terrace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Great location, nice view

Customer review rating 5.0/5

Theresa Couples - 10/05/2021 Confirmed reviews ALL

Book direct. Received an upgrade on arrival. Large, clean,quiet room. Very happy.

Dear Theresa, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. I'd personally like to thank you for recognising Courtney, one of our hotel’s Assistant Front Office Manager's, I look very forward to showing her your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Assistant Night Manager

Relaxing stay

Customer review rating 5.0/5

Paula Couples - 10/05/2021 Confirmed reviews ALL

We chose The Grosvenor as it was a handy hotel to have near by to come back to after a function we had on in Adelaide. After the function,it was nice to come back to a nice comfy bed and to have a good nights sleep. We have stayed at the Grosvenor before and always appreciate their friendly service and the instant check in and out service. Very clean and tidy rooms. We will be back.

Dear Paula, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Good location and economical but...

Customer review rating 2.5/5

Sue Business - 10/05/2021 Confirmed reviews ALL

The hotel is in a very convenient location near the convention centre and is economical, but my room had no natural light and suffered from extremely noisy plumbing from the surrounding rooms.

Dear Suzanne, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. I was most pleased to read you found our location to be perfect, close to everything Adelaide has to offer; it however saddened me to read that was all you liked about your stay with us. We have a strange layout here at our hotel, being that we were built 101 years ago we have a different structure compared to modern day hotels. I do apologise for the minimal natural lighting you experienced; every room receives different light exposures depending on where the room is situated in our building and depending on the time of day. I will also share you review with our Maintenance team to rectified the noise issues you had with the room. I am truly sorry if your stay did not meet full expectations, however it is our hope that we can have the opportunity to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Good located

Customer review rating 3.5/5

Anonymous Business - 10/05/2021 Confirmed reviews ALL

2 night business stay

Dear Martin, Thank you for being an ALL Loyalty member! We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Unfortunately, being an older hotel, the building itself has a centralised air-conditioning system, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Well located

Customer review rating 5.0/5

Debbie Couples - 10/05/2021 Confirmed reviews ALL

This was the third hotel I contacted for our overnight stay. The friendliness and freely given information given by the person who answered our enquiry is why we decided on the Grosvenor. She was not only able to tell us about rates etc but also things that were important to us, height and room in the car park and travel time to our event. Check in was easy. Subtle and professional covid compliance . Our room was a bit better than we expected for our short stay Hotel maintenance and cleaning staff were not heard by us at all .... my pet hate in any hotel is noisy hall ways... clean room with all we needed in it and everything worked Slightly noisy plumbing from other rooms

Dear Debbie, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel.I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. I did some investigating and found that Carol our reservations agent took your call, I look very forward to showing her your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Friendly staff

Customer review rating 5.0/5

Kristy Couples - 10/05/2021 Confirmed reviews ALL

Overnight stay got tasting Australia. Friendly staff, clean room and good value.

Dear Kristy, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Covid Hotel next door

Customer review rating 1.0/5

Richard Z. Families - 10/05/2021 Confirmed reviews ALL

Undisclosed covid hotel next door Needs major renovations Pictures on web don't accurately reflect the hotels current quality Looks and feels dirty

Dear Richard, Thank you very much for taking the time to write a review and for sharing your concerns with regards to the hotel being located next door to a quarantine hotel. We appreciate your concerns while may I alleviate them on the basis the hotel has been a designated quarantine hotel since the onset of COVID in 2020 with no recorded breaches of the virus emanating from this hotel. It would also be fair to say that the management of the hotel has done an outstanding job accommodating repatriating Australians who’s feedback is filled with appreciation in the manner in which the hotel has looked after them. I also appreciate your feedback on the hotels general condition and sadly I have agree that the property is in the twilight of its existence having been earmarked for a complete re-development in the not too distant future. A reason why recently we implemented a de-branding exercise removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide. An action that enable us to reposition the property to an economy style hotel where we believe our current pricing structures are reflective of this. Yours sincerely Adrian Brown

well located and parking provided

Customer review rating 4.5/5

Malcolm M. Families - 10/05/2021 Confirmed reviews ALL

very good

Dear Karen, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Well located

Customer review rating 3.0/5

Debra P. Friends - 10/05/2021 Confirmed reviews ALL

Poor checking in I’ve traveled all over the world not had to wait 20 minutes to be told your reservation never went though computers down most of the week .Had to check in again room was good not hallways could do with painting

Dear Debra, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. I was most pleased to read you found our location to be perfect, close to everything Adelaide has to offer; it however saddened me to read that was all you liked about your stay with us. Please accept my sincerest apologises for your overall experience at our hotel and your check in experience. Unfortunately, the booking system had gone down during your stay and bookings made online hadn't come through to us, I am truly sorry about the inconvenience. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you. Sincerely, Courtney Assistant Front Office Manager

Great central CBD location.

Customer review rating 3.5/5

Steve B. Families - 10/05/2021 Confirmed reviews ALL

Good sized clean room.

Dear Steve, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Good stay

Customer review rating 5.0/5

David G. Families - 10/05/2021 Confirmed reviews ALL

I grew up in Adelaide know your hotel well even though it’s old love Accor & really appreciate upgrade when they happen. Only minor thing no bar as I like to enjoy a drink in the hotel

Dear David, Thank you for being an ALL Loyalty member! We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Great location, cheap, but dated.

TripAdvisor rating 3.0/5

777krg 02/04/2021 TripAdvisor review

Many good things about this hotel, but unfortunately beds were not one of them. Bathroom was brand new and renovated, budget rooms were large. 2x beds. One was memory foam and the other a very squeaky squishy bed. Staff were super friendly and professional, located on Nth Terrace opposite the train station was handy. Price great when using the great state voucher!

Dear 777krg, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. While I'm pleased to read you found our staff friendly and location great, it however saddened me to read that was all you liked about your stay with us. I will share your review with our Housekeeping Manager for improvements to be made accordingly in regards to the beds. We sincerely apologise for any inconvenience and discomfort you experienced during your stay. I am sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. I sincerely hope that we have the chance to welcome you back in the near future. Warm regards, Courtney, Assistant Front Office Manager

Disappointed there isis no longer a kitchen at the hotel

TripAdvisor rating 3.0/5

doggiedeli 14/03/2021 TripAdvisor review

We arrived late, we weren't given the heads up that kitchen staff had been made redundant and there was no restaurant any longer. So we had to head out for dinner instead of settling in for the night. Extremely disappointed they've closed the kitchen. Meals always great and very inconvenient at times not being able to eat in after a long day.

Dear doggiedeli, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. The hotel has undergone a name change and re-branding as of the 10th February. I am most apologetic about the recent changes to our hotel with our restaurant closing down indefinitely, this was not a decision made lightly, I will share your feedback with our management team. I am truly sorry if your stay did not meet full expectations, however it is our hope that we can have the opportunity to welcome you back in the near future. Warm regards, Courtney, Assistant Front Office Manager

A grand old Dame

TripAdvisor rating 4.0/5

prconsulting 11/03/2021 TripAdvisor review

A great location and the friendly ‘long term’ staff were all very helpful - making our two night stay feel special. Covid breakfast arrangements were all very safe and the buffet breakfast offerings adequate. Hassan in Reception was brilliant in arranging interesting Dinner bookings (on short notice) for us on the two nights we stayed.

Dear prconsulting, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. I'd personally like to thank you for recognising Hassan, one of our hotel’s receptionist, I look very forward to showing him your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney, Assistant Front Office Manager

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