Grosvenor Hotel Adelaide 3 stars

Dear Michael, While I'm pleased to read you found our staff friendly and location great, it however saddened me to read that was all you liked about your stay with us. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tamara - Front Office Team Leader

Dear Debra, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. We very much appreciate your comments regarding our staff, i'm glad you found them friendly and welcoming and please accept my sincere apologies for the room being too cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay. Thank you again for telling us about your experience. Overall, we hope you had a pleasant stay. We look forward to welcoming you back in the near future for a return visit to our hotel. Sincerely, Tamara - Front Office Team Leader

Dear Phillip, Thank you for telling us about your guest experience at the Grosvenor Hotel Adelaide. We greatly appreciate your feedback and comments. I'd personally like to thank you for recognising Todd, our hotel’s Front Office Manager, I look very forward to showing him your review. Thank you again for telling us about your experience. Overall, we hope you had a pleasant stay. We look forward to welcoming you back in the near future for a return visit to our hotel. Sincerely, Tamara - Front Office Team Leader

Dear Luci, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here and I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer. Please accept my sincere apologies for any inconveniences caused by one of the lifts being out of order during your stay. Unfortunately, being a very old lift, she requires parts that aren't made anymore and take a while to source from our lift company. We are working with them to resolve the issue as soon as possible. I am also apologetic about the recent changes to our hotel with our restaurant closing down indefinitely, this was not a decision made lightly, alternately we have arranged for external dining at local restaurants, I'm sorry this was not explained at check-in. Thank you again for telling us about your experience. Overall, we hope you had a pleasant stay. We look forward to welcoming you back in the near future for a return visit to our hotel. Kind Regards, Tamara – Front Office Team Leader