Grosvenor Hotel Adelaide 3 stars

Dear David, Thank you for sharing your feedback regarding your recent stay at Grosvenor Hotel Adelaide. We appreciate your detailed comments, as they help us understand our guests' experiences better and improve our services. We're pleased to hear that you found the check-in process simple and smooth and that your room was ready in advance. Your feedback regarding the placement of the TV and the suggestion of power-points with USB charging slots is valuable, and we will take this into consideration as we continue to enhance our rooms. We apologize if you found the breakfast in a paper bag to be less than ideal. We understand your sentiment and will certainly review our breakfast offerings to provide a more satisfying experience for our guests. It's great to know that you appreciated the upgrade as an ALL - Accor Live Limitless loyalty program member. We continuously strive to provide benefits and recognition to our loyal guests. Thank you for being an Accor Vacation Club member, and we hope to have the opportunity to welcome you back to our hotel in the future. If there's anything specific you would like to see improved or if you have any other comments or suggestions, please feel free to share them with us. Best regards, Charlie Front Office Night Manager

Dear Gillian, Thank you for sharing your positive feedback about your recent stay at Grosvenor Hotel Adelaide. We are delighted to hear that you had a comfortable and pleasant experience during your visit. It's great to know that you found our facilities to be comfortable, our staff friendly and helpful, and your room clean and spacious. We take pride in providing our guests with a pleasant and convenient stay, and we're pleased to hear that our location was convenient for your visit to theatres, the museum, library, and Botanical Gardens. Your positive comments are greatly appreciated, and they serve as encouragement for our team to continue providing excellent service to our guests. We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any specific preferences for your next stay, please feel free to let us know, and we will do our best to accommodate them. Best regards, Charlie Front Office Night Manager

Dear Graham, Thank you for taking the time to provide feedback on your recent stay at Grosvenor Hotel Adelaide. We appreciate your detailed comments as they help us understand our guests' experiences and areas where we need to improve. We sincerely apologize for the lapses in housekeeping and cleanliness that you experienced during your stay. This does not meet our usual high standards, and we understand how it can impact your overall impression of the hotel. We have shared your feedback with our housekeeping team to ensure such issues are addressed promptly and do not recur in the future. Your feedback on the value for money is noted, and we will continue to work on providing a better experience for our guests. We understand that you experienced some issues during your stay, and we would like to make it up to you. If you decide to stay with us again, please reach out to our front desk, and we will ensure that your stay meets your expectations in terms of cleanliness and service. We appreciate your loyalty as an Accor Vacation Club member and hope to have the opportunity to welcome you back in the future with an improved experience. Best regards, Charlie Front Office Night Manager

Dear Russell, Thank you for taking the time to provide your feedback regarding your recent stay at Grosvenor Hotel Adelaide. We're delighted to hear that our hotel met your requirements and that you had a positive experience during your visit. It's wonderful to know that you found our front counter service to be excellent and your room clean and satisfactory. We appreciate your kind words about the team members who assisted you during your stay, and we will make sure to pass on your compliments to them. Your feedback is valuable to us, and we will continue to work on enhancing the value for money aspect of our offerings. We also appreciate your recognition of our efforts to reduce single-use plastic items and promote more ecological alternatives. We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any specific suggestions or preferences for your next visit, please do not hesitate to share them with us. Warm regards, Charlie Front Office Night Manager

Dear Doreen D, Thank you for choosing Grosvenor Hotel Adelaide for your recent stay and for providing feedback about your experience. We are delighted to hear that you found our hotel to be well-located and easy to find when driving into Adelaide. We appreciate your loyalty as an Accor Live Limitless Platinum member and your willingness to recommend our hotel. It's great to know that you had a seamless booking experience, and we are pleased that you found our team very helpful. Your feedback about the availability of food and beverages, particularly for breakfast, is important to us. We will review our offerings to ensure that we meet the needs of our guests better. We are glad that you had a comfortable stay in your room for three adults and that our team provided you with personalized attentions, such as promptly delivering extra milk to your room. Regarding our eco-friendly initiatives to reduce single-use plastics, we understand that some guests may have preferences for traditional cutlery and straws. We will take your feedback into consideration as we continue to improve our sustainability practices. Once again, thank you for sharing your experience with us, and we look forward to welcoming you back to Grosvenor Hotel Adelaide in the future. If you have any specific requests or suggestions for your next visit, please feel free to let us know. Warm regards, Charlie Front Office Night Manager