Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,869 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,869 reviews

TripAdvisor Rating  3.0/5  3,049 reviews

well located, just a bit musty

Customer review rating 4.0/5

Lara Couples - Confirmed reviews ALL

The hotel has a great location and the staff is lovely. The place has a bit of a musty smell but after opening the windows it gets better. It is a good value for the price.

Dear Lara, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Moldy and noisy

Customer review rating 1.0/5

Sabrina Business - Confirmed reviews ALL

This must have been the worst hotel I have ever stayed at. My first room was moldy and when I was moved (after complaining), the second one was located above a pub, making it impossible to sleep with an Octoberfest and cloudy music playing until late in the night.

Dear Sabrina, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. May I begin by extending my most sincere apologies for the condition of our hotel, while I very much appreciate you taking the time to write your feedback to us. I am truly apologetic over the first room you had for the stay. There is certainly no excuse for mould in the room and our Housekeeping Manager has been made aware of the issues you have raised for a much needed deep clean of the room. I am happy to read the staff changed the room over for you but it's disappointing to read that the city night life ruined this by ongoing noise levels and for that again I am truly sorry for the disturbance. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney Assistant Front Office Manager

Great Location but VERY Dated!

Customer review rating 3.0/5

Tania B. Friends - Confirmed reviews ALL

We stayed here before Covid and found the rooms to be nice and clean but dated, it doesn't seem a lick of paint has been thrown at it in the last three years. They don't utilise the bar/restaurant at all so that's a little annoying. They only offer a small breakfast...and I mean toast and coffee. Carpets are musty and smelly, it's similar to old pub accommodation. The bathrooms are tiny and my hubby is a bigger guy so a little uncomfortable for him. There is really no room to put anything unless you line it up on the windowsill, there's a false cupboard that you can't put anything in. BUT it is kept as clean as they can AND it's a fantastic location for Casino, shopping, trams, trains and restaurants and that is exactly why we stay there. Also note THIS IS AN ECONOMY STAY! You have VERY minimal in the rooms in terms of glasses etc. Good for price though I guess.

Dear Tania, Thank you for being an ALL Loyalty member! I appreciate you taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. First and foremost, may I thank you for recognising what is now considered the Grosvenor’s greatest strength its location while please accept my sincere apologies for the decline in the hotel’s standards. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney Assistant Front Office Manager

Hot room and fan making loud noise when on

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The room was really hot with no windows to open. The fan in the ceiling was really noisy and barely worked.

Dear Sargent, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincere apologies for the room being too hot and noisy. Unfortunately, with the air-conditioning system, it only operates on a single pipe system where it can only provide heating or cooling unlike more modern systems where the temperature can be adjusted by a thermostat. That said, we have kept the heating on based on the extended winter we have been experiencing but given the amount of feedback we have received over the past week it would be fair to say it is time to switch the system over to cooling. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Good location for UniSA City West campus

Customer review rating 4.0/5

Kat Business - Confirmed reviews ALL

This location was convenient for the campus I was visiting. As a few reviews have mentioned, the hotel is a little worn around the edges but I found the room to be very clean which is the most important thing to me. My room had a window facing another building so it was a bit dark. OK for a short stay.

Dear Katrina, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

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