Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,473 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
Pullman Quay Grand Sydney Harbour - Image 2
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Signature dining at Flaminia and cocktails at Acapulco El Vista

  • 2 flexible meeting spaces

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,473 reviews

Customer review rating 2.0/5

Charlotte R. Couples - Confirmed reviews ALL

There were many issues with our stay all were eventually fixed but it’s just not a 5 star hotel the reception staff and the engineers we had out to our room were great but it’s not what we thought it was going to be. The bathroom was tired there were marks on the walls in places the bed was hard and I’m not a person that usually complains.

Dear Charlotte R., Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations or reflect the five-star experience you had anticipated. While we are pleased to hear that our reception team and engineers provided helpful and professional service, we apologise for the various issues you encountered during your stay. We acknowledge your comments regarding the condition of the bathroom, marks within the room, and the firmness of the bed, and appreciate you bringing these matters to our attention. We are committed to maintaining high standards throughout our property, and your feedback will be shared with the relevant teams for review and follow-up. We hope to have the opportunity to provide you with a more enjoyable experience on a future visit. Warm regards, The Pullman team

Customer review rating 5.0/5

Frances H. C. Families - Confirmed reviews ALL

Everything was great

Dear Frances H. C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location and service, and that everything contributed to a great stay. It is especially pleasing to know that our entire team made a positive impression. We will be sure to share your kind comments with the team. We look forward to welcoming you again in the future. Warm regards, The Pullman team

Customer review rating 5.0/5

Gemma V. Friends - Confirmed reviews ALL

Beautiful apartment. Welcoming kind helpful staff. Wonderful view over harbour

Dear Gemma V., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your beautiful apartment, the spectacular harbour views, and the warm and welcoming service from our team. Your kind comments are greatly appreciated, and we look forward to welcoming you back for another memorable stay With warm regards, The Pullman team

Customer review rating 4.5/5

Lance O. Couples - Confirmed reviews ALL

Every thing was great except to aircon was not working in my room. After 3 days we got the night manager Rick to come up with portable air-conditioning and made our stay more comfortable The food was lovely but we would have liked mire options for breakfast.

Dear Lance O., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, lovely food, and overall stay. We sincerely apologise for the inconvenience caused by the air conditioning issue in your room and regret that it took several days to resolve. We are, however, pleased that Rick was able to assist by providing a portable air-conditioning unit to make your stay more comfortable. We will be sure to recognise his efforts. We also appreciate your comments regarding the breakfast selection and will share your feedback with our Food & Beverage team for consideration. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for a more comfortable and enjoyable stay. With warm regards, The Pullman team

Customer review rating 2.5/5

Angela P. Business - Confirmed reviews ALL

The location is fantastic and there is a lot to like about the Pullman Quay Grand, but unfortunately the rooms and in-room technology are feeling very tired and are not what I would expect from a five-star hotel. The TVs are old and have no streaming capability. When I asked whether there was a way to access streaming services, I was told I could “try connecting an HDMI cord” and was then asked whether I had brought one with me. That was a surprising response for a five-star hotel in 2026. The hotel kindly gifted me the movie package instead, which I appreciated, but unfortunately the picture quality of the movies was so low-resolution that it genuinely felt like watching a hotel movie in the 1990s. There were also a number of basic maintenance issues. The coffee machine in my room did not work, which I only discovered when I went to make a coffee in the morning before leaving for work. At that point I didn’t have time to wait for a replacement to be brought to the room. The phone to reception also didn’t work, so I had to use my mobile to call the hotel. None of these issues individually would ruin a stay, but collectively they really detract from the five-star experience. At this price point, guests should reasonably expect functional room amenities, contemporary televisions with streaming capability and technology that reflects the standard the hotel is marketed at. The Pullman Quay Grand has an incredible location and plenty of potential, but the rooms are overdue for an upgrade. Surely updating the technology and ensuring basic amenities are working isn’t too much to expect from a five-star property.

Dear Angela P., Thank you for taking the time to provide such detailed feedback. We are pleased to hear that you enjoyed our exceptional location and recognise that there are many aspects of Pullman Quay Grand Sydney that you appreciated. We sincerely regret that aspects of your room amenities and in-room technology did not meet your expectations. We understand that functional equipment is an important part of the guest experience, and we apologise for the inconvenience caused by the coffee machine and telephone not functioning as expected. With regard to streaming services, we appreciate your comments. While our televisions do not currently offer built-in streaming capability, we are always happy to provide an HDMI cable upon request to assist guests with connecting their own devices. We regret that this option was not communicated to you more appropriately during your stay. We are also sorry that the movie package provided did not meet your expectations in terms of picture quality. Your feedback regarding the condition and technology within our rooms has been noted and will be shared with the relevant teams. We appreciate your candid comments, as they assist us in identifying areas where improvements can be made. We hope to have the opportunity to welcome you again for a much more pleasant stay. With warm regards, The Pullman team

Other web-users rate our hotel

  • 879 reviews 9.7/10 Location
  • 1,088 reviews 8.2/10 Room
  • 800 reviews 8.2/10 Service
  • 8 reviews 2/10 WiFi
  • 347 reviews 8.4/10 Comfort
  • 193 reviews 6.4/10 Cleanliness
  • 189 reviews 6/10 Breakfast
  • 50 reviews 7.8/10 Pool

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