ibis Jerusalem City Center

Customer review rating (ALL Rating) 4.2/5 1,371 reviews

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4 Elisar St., 9423601 JERUSALEM, Israel

Description

Hotel extras

  • Situated in the heart of Jerusalem's city Center 7min. walk to the Jaffa gate and the Old City

  • Enjoys a vast proximity to many religious and historic sites

  • Next to tram station and easily accessible from Central bus station and Train station

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • KOSHER Hotel

Our accommodation(s)

Hotel location

ibis Jerusalem City Center

4 Elisar St.
9423601 JERUSALEM
Israel

GPS:31.7820861, 35.220656

Telephone
Fax +972 73-222-8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DINING ROOM

A rich and diverse Israeli breakfast with a variety of indulgent dishes from the Mediterranean kitchen that will fuel you for another pleasant day in Jerusalem. open daily from 6 :30 AM to 10:00 AM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,371 reviews

TripAdvisor Rating  4.2/5  657 reviews

terrible hospitality!

TripAdvisor rating 1.0/5

Kimlori TripAdvisor review

we went there for a Shabbat sheva brachot as part of a 40 person group. the rooms are insanely small. i could not figure out how to call the front desk from the telephone in the room, so i went down and asked in person for 2 more pillows to be sent up, as we only were given 2 (instead of the usual 4 as in every other hotel i have ever stayed at). WE NEVER GOT THEM. the only coffee available the entire time (including in the dinning room) was instant. there wasn't any cold water available in the lobby, just from my bathroom sink. we ate on the rooftop for both Friday night dinner and Saturday lunch. it was freezing up there, even with the windows closed! friday night they put on 5 of the 9 AC/ heaters.... Saturday i personally asked 5 times for them to turn on the heat and i know 3 other people who asked as well. THEY NEVER TURNED ON THE HEAT. ITS JANUARY! i will not be going back to this hotel.

Customer review rating 2.5/5

Jonathan S. Solo - Confirmed reviews ALL

The customer service at check in was not helpful. The room is dated and the shower didn't function properly. I think you would get a lot further if you would skip the breakfast and just update the hotel rooms. There are so many cafes and restaurants in the area no one needs the breakfast as part of the room fee.

I wish I had been able to write a positive review

TripAdvisor rating 2.0/5

476jamesaw TripAdvisor review

This is the story of a promising hotel completely let down by deceptive payment practices, poor staff and a total refusal to communicate with guests. Positives: 1. The location of the hotel is excellent, about a 10-minute walk away from the New Gate and in the heart of modern Jerusalem City Centre, close to the light rail on Jaffa Street. 2. The breakfast was lovely, and I was sufficiently stuffed each day on shakshuka, bread, fruit and so on that I barely ever needed lunch and was good to go to dinner time. 3. Cleaning was done every day. 4. The bed was comfortable and I got a good night's sleep every night. Negatives: 1. They refused to respond to an email I sent the day before my trip about my arrival. 2. On arrival, I was met with an unsupervised 'trainee' receptionist who said there was a problem with the payment system - I don't know if this was true, or he just didn't know what he was doing. He made me wait for ages whilst he was doing stuff on the computer, complaining about the hotel's payment system, which seemed unprofessional, and eventually I had to pay for one night there and then and the rest the next day. He didn't explain why. 3. It turns out what he also did is that he put a block on a quantity of funds on my credit card when I was making the original payment. He did not even mention he was doing this, say why it was necessary, or outline the amount or the time limit of the hold involved, let alone ask for my consent. The hold remains to this day, almost two weeks later. 4. They have absolutely, totally refused to communicate in any way with me as I have sought to engage with them about this 'hold' issue. I have sent four emails about it, from two different email addresses = all ignored. I called them from the UK = their phone system cut me off after three minutes before I could speak to anyone. I feel I have to resort to writing a public review like this to have any hope of response, which is an absolutely atrocious level of customer service. I have also complained to Accor, and I await their response too.

Customer review rating 4.5/5

Hillary F. Couples - Confirmed reviews ALL

very good location - just off the main hustle and bustle of Jaffa street/Ben Yehuda. the Friday night dinner was excellent as were the 3 breakfasts we had. Jonny the manager in the breakfast room was friendly and helpful and went out of his way to assist us. we had issues with the safe in our room which they could not fix so they changed our room without any issues or problems.

Customer review rating 5.0/5

Marc S. R. Families - Confirmed reviews ALL

Anton the night operator was amazing. We had no reservations and he sorted us out with a room when we had no place to stay at midnight

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Other web-users rate our hotel

  • 593 reviews 8.5/10 Location
  • 585 reviews 5.9/10 Room
  • 499 reviews 8.5/10 Service
  • 435 reviews 8.8/10 Breakfast
  • 288 reviews 7.2/10 Cleanliness
  • 62 reviews 3.5/10 Amenities
  • 6 reviews 0/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.