Pullman Munich

Customer review rating (ALL Rating) 4.3/5 1,044 reviews

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Description

Hotel extras

  • Most rooms have a private furnished balcony or loggia

  • 200 meters from the underground station and close to the Lufthansa Express Bus to the airport

  • Outdoor lounge, restaurant with terrace and courtyard with beach area

  • Beautiful location near the English Garden. Close to the motorway

  • Free WiFi

Our accommodation(s)

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Hotel location

Pullman Munich

Theodor Dombart Street 4
80805 MUNICH
Germany

GPS:48.17257, 11.59413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THEOS RESTAURANT

In THEOS Lounge, you can enjoy delicious dishes made from regional, home-grown produce prepared by the chef. In summer, Pullman Munich’s green courtyard transforms into an outdoor oasis with a sun terrace and garden lounge. Here, our guests can bask in the sunshine with a cool THEOS Spritz or Pullman Sour and enjoy culinary masterpieces from the menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,044 reviews

Customer review rating 0.5/5

Raducu M. Couples - Confirmed reviews ALL

Not a single day without a problem. On the first night we made the mistake to eat at the hotel restaurant. I had to send the beef back because it was impossible to eat, it was like rubber. Even the waiter when I asked for the bill said that he is trying yo get it off the menu as he had problems with it before. We go to the room to sleep...impossible..the worst pillows we had in our life. Even if you fold it 3 times you couldn't get a decent pillow. Barely got any sleep. The next day we go to the reception and ask for 2 more decent pillows. They send 2 more pillows just as useless as those we already had. This was the second day. Thrid day morning, went to the bathroom, the wc doesn't flush anymore, no water. I had to use the trash to pour water in the wc. Went again to the reception to tell them about the problem and went to the city. We get back, the wc is working again, great. Around 11-12PM after going to the bathroom the WC doesn't stop now, water is pouring continuously....press the button a couple of times more, nothing, water keeps pouring. As it's already late, I don't know if they are going to send someone to fix it, don't really want to as it's late and also don't want to change rooms if they don't, so I decide to just let it as it is. Wife can't sleep from the noise....20 more button pushed, the water finally stops. "If you need to go to the bathroom just pour water with the trash can, it's safer" In the morning, same routine, wc broken, water pouring, go to the reception, tell them to fix it. Got back to the hotel, wc fixed, yeyy, couple of hours later, broken again, water doesn't stop.... thank God we are leaving tomorrow to another hotel Not a single decent night of sleep in this hotel. Can't get the basic hotel things right, food, pillows, a working toilet. Never in a Pullman again.

Dear Mr. M., Thank you for taking the time to share your detailed feedback. We are truly sorry to read about the many inconveniences you experienced during your stay and sincerely regret that we were unable to provide you with the comfortable and relaxing experience you rightfully expected from Pullman Munich. Please accept our apologies for the issues you encountered with your meal in the restaurant, the comfort of the pillows, and especially the repeated technical problems with the toilet in your room. We fully understand how frustrating and exhausting this must have been, particularly as it affected your sleep and overall stay experience. It is especially disappointing to learn that, despite reporting these concerns several times, we were not able to provide a satisfactory and lasting solution during your stay. This certainly does not reflect the level of quality and service we aim to deliver to our guests. Your feedback has been shared internally with the responsible departments, as comments like yours are extremely important for us in identifying shortcomings and improving both our service and maintenance standards. We deeply regret that your impression of Pullman has been negatively affected by this experience and appreciate your honesty in bringing these matters to our attention. We would be very pleased if you would still give us the opportunity to convince you of our capabilities during your next visit. Best regards, Your Pullman Munich Team (JG)

Customer review rating 4.0/5

Peer A. Business - Confirmed reviews ALL

Reception staff was amazing, friendly and competent

Dear Peer A., Thank you very much for your wonderful feedback. We are delighted to hear that you experienced our reception team as friendly, competent, and welcoming. Your kind words will gladly be shared with our staff. We hope to welcome you back again soon at Pullman Munich. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Your Pullman Munich Team (JG)

Customer review rating 4.5/5

Jamie R. Business - Confirmed reviews ALL

As always, staff are pleasant and efficient, room is nice

Dear Jamie R., Thank you for your kind words regarding your recent stay at Pullman Munich. We are delighted to hear that you enjoyed your time in our hotel. We are looking forward to welcoming you in our hotel again. Best regards, Your Pullman Munich Team (JG)

Spacious Rooms

Customer review rating 2.5/5

Bertin Families - Confirmed reviews ALL

Rooms are really nice, Value for Money. But pathetic service, not Accor standards. I had asked for dental kits they told it’s over, I had asked for plates to be given to room. They told come to the reception and collect it. Seriously, the service was really poor!

Nice hotel

Customer review rating 5.0/5

Nice S. Couples - Confirmed reviews ALL

Nice hotel, but the restaurant closed ?

Dear Guest, Thank you for your positive feedback regarding your s. at the Pullman Munich. We apologize for any inconvenience caused by the restaurant closure during lunch time hours. Our restaurant and bar are opened between 5:30 PM and 12:00 AM. We do offer snacks around the clock at the Marketplace which is located next to the reception. We look forward to welcoming you back for another enjoyable visit. Best regards, Your Pullman Munich team (OS)

Other web-users rate our hotel

  • 918 reviews 9.1/10 Location
  • 1,354 reviews 6.9/10 Room
  • 1,004 reviews 6.7/10 Service
  • 18 reviews 5.9/10 WiFi
  • 569 reviews 5.3/10 Cleanliness
  • 546 reviews 7.6/10 Breakfast
  • 234 reviews 4.6/10 Value
  • 199 reviews 5.5/10 Food

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