ibis Berlin Hauptbahnhof Hotel 3 stars

TripAdvisor rating 4.5/5 891 reviews
ibis Berlin Hauptbahnhof
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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Bicycles rental
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Berlin Hauptbahnhof

Invalidenstrasse 53
10557
berlin
germany

Tel: +49307109600

Fax: (+49)30/710960333

Contact email

Check-in from 15h00

Check out up to 12h00

  • 120, 123, 142, 147, 245 :   120, 123, 142 HAUPTBAHNOF

  • S5, S7, S75, U55 :   U55 HAUPTBAHNOF

  • By plane

    BERLIN TEGEL At 25km / 15.53 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :52.526914, 13.370354

Our accommodations

Enjoy peace and quiet, even in the busy capital: Each of the 172 air-conditioned rooms offers the unique comfort of the Sweet Bed by Ibis - for a restful, relaxing sleep. All the rooms are soundproofed.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 13
  • Wireless internet in your room
  • Business Desk

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room

Family Room with 63"x79" (160x200 cm) double bed and sofa bed, new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 16
  • Wireless internet in your room
  • Business Desk

MyRoom by Stefanie: The Library/Family Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 16
  • Wireless internet in your room

MyRoom by Jens: Living in Balance/Family Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 16
  • Wireless internet in your room
  • Business Desk

MyRoom by Lisa & Lina: Apples/Standard Room with Double Bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room

MyRoom by Liudmyla & Ronny: Berlin/Standard Room with Double Bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room

MyRoom by Monika: Ireland/Standard Room with Double Bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Berlin Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,121 reviews

tripadvisor

TripAdvisor Rating 4.5/5

891 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Will definitely stay here again!

Customer review rating 4.6/5

Mrss Friends - 27/11/2019 Confirmed reviews ALL

I stayed here with a group of family and friends we had 6 rooms all together all on separate bookings. No issues at all. Ideal location, right outside the central train station (Hauptbahnhof). Easy to get to from wherever you are travelling from and ideal for travel within Berlin, although we walked everywhere most of the time. Plus if you need any food/drinks/essential items there are plenty of shops and restaurants in the station. The rooms were very nice, simple and clean. However we were all surprised that there wasn't a kettle in the room? I would expect one especially at how much the rooms cost. Maybe there is a valid reason for this decision but then perhaps consider offering a free hot drinks voucher per person per day instead? The only slight downside if you could call it that is the breakfast. We hadn't booked it with our room as we wanted to eat out and try different places but we decided to try it on the last day. I think 11 euros is too much for what was on offer, If you added a couple more items to the menu it would be better value for money. Also we spent the evenings in the bar which was nice but being English we drink a lot of tea and I think 1.50 euros is way too much. It's only a tea bag and a bit of milk! But despite the tea problems ha ha! I was very pleased with everything, We all enjoyed our stay and I would definitely stay here again or recommend the hotel to friends. Thank you.

Very Clean

Customer review rating 4.6/5

Allen Friends - 23/11/2019 Confirmed reviews ALL

Convenient location to Transportation, Great Rates, Great Breakfast.

Dear Allen, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

Pretty good

Customer review rating 4.6/5

Astrid J. Couples - 23/11/2019 Confirmed reviews ALL

Almost everything as always has been good, except this time one of the beds in room 514 ( the one closer to the bathroom) had a worn out mattress, meaning a ditch, and I didn’t sleep as good as I am used to.

Nice stay

Customer review rating 4.6/5

Bart Friends - 21/11/2019 Confirmed reviews ALL

Ibis Hauptbahnhof in Berlijn is a good place to stay. Good accessable location just across the street of Berlin Central Station. This gives good acces to all types of mass transit. The hotel was good. Nice building, comfortable room and nice looking room. The breakfast buffet was also good. I recommend this hotel.

Dear Bart, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

Alles super

Customer review rating 4.6/5

Anonymous Solo - 17/11/2019 Confirmed reviews ALL

Alles super

Sehr geehrter Herr D., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Berlin Hauptbahnhof. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jens Pötschke ibis Berlin Hauptbahnhof

ja nov

Customer review rating 4.6/5

Ja Business - 14/11/2019 Confirmed reviews ALL

very good

Great accomodation, noise free hotel

Customer review rating 4.6/5

Oliver D. Solo - 14/11/2019 Confirmed reviews ALL

This was one of the best experiences in a hotel . I appreciate the details in connection with sound mitigations in rooms, impeccable customer service in reception and absolute cleanliness in room and the hotel in general. The breakfast was splendid as usual. I will again visit this hotel on conditions that these commitments are kept. WELL DONE for administration and customer service. KEEP IT UP!!!

Dear Oliver, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

Great hotel

Customer review rating 4.6/5

Anonymous Couples - 14/11/2019 Confirmed reviews ALL

Great, conveniently located hotel. I was very appreciative of the vegan options on the bar and breakfast menus. The rooms were comfortable and well soundproofed, if a little warm.

Dear Lucy, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

Good enough

Customer review rating 4.6/5

Anonymous Couples - 13/11/2019 Confirmed reviews ALL

We got a room with a view to a big building area and a couple of mornings was difficult to sleep after 7.00 am, not really what you wish when you are on holidays. The breakfast was not so good and just good enough but nothing delicious, also very few options for vegetarian people. The room was good but we had a very small room if we compare with the fotos from Internet, there are maybe another more spacious rooms but it wasn't our case. We felt it was short on towels as well and the bathroom could just flod after a shower. The shower and hand creams felt like really low quality and there was like nothing extra. (conditioner, hand soap, hand cream etc).

Dear Tommy, Thank you for taking the time to tell us about your experience at the ibis Berlin Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take your feedback very seriously. To the breakfast: We are currently working on the selection of our breakfast buffet and will expand the offer for vegetarians and vegans. To the room: At the moment there are construction works on the neighbouring property. Unfortunately we cannot influence them. We are very sorry about that. The room size varies a little. Your room has a size of 18m². We are sorry if you found this too small. Each room has 4 towels (2 large and 2 small). These are changed daily if the guest wishes. We are also happy to provide additional towels on request. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bettina Schmidt General Manager

Great location for exploring the city

Customer review rating 4.6/5

Tina Friends - 13/11/2019 Confirmed reviews ALL

Great location close to railway and trams, excellent base to discover the city from, lovely clean modern hotel, good choice of food for breakfast, staff helpful and nice, very happy with hotel

Dear Tina, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

STANDARD SERVICE. I EXPECT MORE

Customer review rating 4.6/5

Anonymous Couples - 12/11/2019 Confirmed reviews ALL

I have already used this hotel in the past and it seemed to me that now the quality of service has deteriorated. Obviously, this is my personal judgment. In general, the hotel has not changed but sometimes the details can make a difference, such as: next to the hotel there is a building site that makes noise during the day. The trucks load and unload the material and go back and forth. I checked-in early afternoon and was assigned to me a room on 5th floor on the yard side. I asked the receptionist for the possibility of changing rooms with a less noisy one, but I was told that this was not possible. Perhaps the hotel was already full but being in the early afternoon I believe that not all clients had already arrived. I had the doubt that it was easier to say no than to change the room. As a Silver Club member, I would have expected a different treatment The room and the bathroom were clean and the furniture in order but the mattress of the bed was a bit sunken. The coffee vending machines have changed and perhaps even the coffee quality is worse than before. One of the two coffee machines was out of order and there was a queue in the only working machine. If you are in a hurry to get the train on time this bothers you I hope that these considerations can be helpful to the management for improving the service

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Berlin Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, we are affected by the construction work on the neighboring property. I will discuss the not offered room change with the reception. In fact, one coffee machine was out of order, but we are dependent on external mechanics who do not always come on the same day. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bettina Schmidt General Manager

I have mixed feeling

Customer review rating 4.6/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

The hotel is fine, close to the train station and nice staff. However, I could not sleep well. I felt too cold during the night especially after midnight when the heating system was automatically stopped and I don't know why? Secondly, the coffee machine was not working. For one day I can accept but to see a coffee machine out of order in an hotel in the centre of Berlin and this for 3 consecutive day, there is a management problem. Such situation should last for hours not days.

Good location if traveling by train

Customer review rating 4.6/5

Anonymous Friends - 11/11/2019 Confirmed reviews ALL

Experience was fine, as we were traveling by train, and it was very convenient. Typical IBIS, though it has gotten more expensive and so is no longer our "go-to" option when traveling. The room was very small - my bag is less than 20 inches and there was no place to put it. Still, the beds were comfortable and check-in and out was easy.

Dear M., many thanks for your reply. For your next stay you can book a stylish business room where you can feel at home - surface area up to 19 m². The “Sweet Bed by ibis” has more than enough space for two people. The room is also equipped with a flat-screen TV and free WIFI. After that you will have more space and hopefully you feel more comfortable. We will communicate your suggestions to our headquarter. We are looking forward to welcome you again. Kind regards, Jens Pötschke ibis Berlin Hauptbahnhof

Quiet hideout in a busy city

Customer review rating 4.6/5

Chris Solo - 10/11/2019 Confirmed reviews ALL

I asked for a quiet room, and the helpful staf did an effort to find me one. The hotel I ideally situated for public transport.

Dear Christian, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

Nice hotel service and a great location.

Customer review rating 4.6/5

Michael S. Couples - 09/11/2019 Confirmed reviews ALL

Alles gute.

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

couldn't sleep because of noise from the street

Customer review rating 4.6/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

very disappointing - first floor room with window on main road.... your windows are not noise-proofed. i needed to switch on my ipad to have some relaxing music over the noise coming from the road

Sehr geehrter Gast, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im ibis Berlin Hauptbahnhof die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Ibis setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Bettina Schmidt Direktorin

Helpful staff

Customer review rating 4.6/5

Stella C. Couples - 05/11/2019 Confirmed reviews ALL

Stayed for one night. We arrived early and were able to go straight to our room. Everything was clean and well prepared. Staff were helpful and had very good multi-language skills. We were able to use the luggage room the following day prior to a late flight home. One thing I would have changed: frosted glass bathroom door. It was not see through but inevitably allowed light through if one person used the bathroom during the night.

Dear Stella, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof

Exceptional quality for an Ibis

Customer review rating 4.6/5

Cheryl Solo - 04/11/2019 Confirmed reviews ALL

I loved this hotel. Not only is it right outside the train station, but the hotel is just lovely, the rooms are excellent, the beds are comfortable, the restaurant is great. I thought this Ibis in particular was of exceptional quality for the money. I came for a work trip one day early and chose this IBis. The next day, I had to stay at Motel One for work and I hated it. I wish I had spent the whole time at the Ibis!

Dear Cheryl, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa

Good place but no coffee/tea in the room

Customer review rating 4.6/5

Arinthip T. Business - 04/11/2019 Confirmed reviews ALL

Good location, comfortable bed and room. No kettle and coffee/tea provide in the room. Wifi is moderate, sometimes signal was lost.

Dear ARINTHIP, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You get drinks at our hotel bar 24 hours. For your next visit it´s possible to take some drinks up to the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens Pötschke ibis Berlin Hauptbahnhof

Decent option near the main train station

Customer review rating 4.6/5

Carlos Solo - 02/11/2019 Confirmed reviews ALL

Very convenient location near the main train station. Ideal for one or two nights before going to one of the two airports in Berlin. Friendly staff and clean room.

Dear Carlos, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens. ibis Berlin Hauptbahnhof
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