ibis Berlin Hauptbahnhof Hotel 3 stars

Great experience! Really liked that you’ll donate money saved from towel washing for tree initiative. Also felt clean and modern atmosphere.

Excellent public transport links, clean hotel, peaceful despite building work behind. Some helpful staff. Shame there isn't a kettle for hot drinks in room, but is a cafe on ground floor. Problems: In Covid times passengers need to print off several forms to get back to their home country. Reception day staff completely disengaged with problems in your 'business centre' - you need to update your browsers so people can access gmail accounts/print things off. As internet cafes are few and far between, in the hotel is one of the few ways you can do this now, and without printouts your passengers won't be able to get back to UK at least. Staff in next door hotel were more effective/helpful though they had nothing to do with us. Also witnessed an angry potential customer who had been told there was room for him, had his name taken, had travelled a distance for the room, and no room then available. He was understandably angry and getting moreso, and was not being well handled by the staff member - no apologies, no explanation, laughter in his hearing after he'd gone, - so he got increasingly angry. Situation defused by another customer - staff seemingly don't have training on how to deal with this kind of situation either for customer service or security.

i chose an Ibis hotel for predictability, so i was surprised that the room i was allocated had no desk, just a small wobbly table and a soft couch, so totally useless for working. i was told this was how all the new rooms were, but then they found me a room with a desk, so such rooms do exist. it's quite important to have a desk. there was also very noisy building going on through the day, starting at 0600, which wasn't ideal. the replacement room i was given had an inaccessible area outside the full-length windows, which was fine - but there was paper and rubbish there that had clearly been there for a while. you wonder about inside hygiene when outside hygiene is not taken care of.

This is my second time staying at this hotel. The location is convenient (opposite Berlin Hauptbahnhof) and there is an underground entrance to the station around 100 meters from the hotel if you prefer not to cross the road. Given the current Covid-19 situation, I am a bit disturbed that some staff do not wear the masks properly. The front desk staff are probably wearing their masks 70% of the time while I never see the housekeeping staff wear theirs properly. I understand that cleaning rooms is hard work and it is quite hard to wear their masks. I am from Singapore so my threshold of wearing masks is quite stringent, we are required to wear masks the moment we step out of the house.

Nice employees, nice room, good location close to main station, car parking was ok, could be a bit better.

Was good Location and staff is helpful and friendly. Is a bit loud at times when facing road side due to traffic but not unbearable.

Impressed by staff and hotel overall. Clean, modern, efficient. Helpful staff

Nice place to stay and a lot to choose for breakfast

The hotel is very nice and we had a pleasant stay! We had one problem with the bed, it was used alot already and was very thin on one side, so we always rolled into the middle of the two beds which had a gap inbetween. We turned this around and the problem was resolved a little bit. The bathroom was fine, but the shower area had some broken tiles and gaps, in which water could go in.

Good location - 1 min from the Central Station, 30 sec from the subway (though the line is not a central one, still under development), clean, quite good breakfast, though there might be more choice. A bit all too expensive (breakfast - 12 EUR) and noisy, if one prefers to open the windows.

We found the room quite comfortable, the breakfast was excellent, and the proximity to the train station made go elsewhere relatively easy. We got a good value for the money.

The hotel has a convenient location, friendly staff, and the rooms are nicely decorated and have nice showere. Really enjoyed my stay! :)

As always, that's the best place to stay overnight while in-between train transfers. Also as a starting point for various sightseeing's across the town, this hotel serves very well. In general, I'm always happily returning, whether it's just for couple of hours to get a hot bath and quick nap, or to stay for the whole day and enjoy the city. You won't be disappointed, promise.

Check in was smooth and quick. I always request a room at a high floor, but somehow Accor is one of the chain where this does not really work. Room was clean, small but every there that you need and the bathroom a bit bigger than other IBIS. Unfortunately next morning (Saturday) at 7am we got woken up by the construction side next door with loud jack-hammer. Damn. The night was over way to early..... After coming back from breakfast (se did nit habe breakfast in the hotel but there are a few options around the corner), we checked with reception on the noise problem and why they put Guests next to the construction site at all as (as reception confirmed) they still have a very low occupancy rate after corona. Furthermore we learned that they already had problems with the construction site and the corresponding noise before....as a Accor All Status guest I was really disappointed. No compensation offered but to be safe from noise they offered us another room towards the courtyard. So - if the rate is good we would stay there again - if they guarantee that we get a room towards the courtyard. To the hotel management: really a bad job in giving rooms towards the construction site to loyal guests when others are available especially as now after Corona hotels want to get guests back. To the Corona measures: Staff is complying with the measures, however guests are only sometimes and staff did NOT remind them in the rules....not a good feeling

As a frequent short-time business traveller I am very find of this hotel. It has an excellent location (city centre, transport hub) and the staff is very friendly. Will definitely be coming back, and rather soon