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ibis Berlin Hauptbahnhof Hotel 3 stars

Customer review rating 4.6/5 8,491 reviews

ALLSAFE approved hotel

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ibis Berlin Hauptbahnhof
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+ 19 Services

Hotel extras

  • 172 rooms with soundproofed windows

  • Opposite the main railway station

  • Brandenburg Gate, Reichstag, Hamburg station are within walking distance

  • Seasonal air conditioning (available from 18° outside temperature)

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Berlin Hauptbahnhof

Invalidenstrasse 53
10557 berlin
germany

Tel: +49307109600

Fax: (+49)30/710960333

Check-in from 15h00

Check out up to 12h00

  • 120, 123, 142, 147, 245 :  120, 123, 142 HAUPTBAHNOF

  • S5, S7, S75, U55 :  U55 HAUPTBAHNOF

  • By plane

    BERLIN TEGEL At 25km / 15.53 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :52.526914, 13.370354

Hotel services

BAR Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast Currently unavailable
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 172 rooms
    • 12 rooms for people with reduced mobility
    • No family room
    • 11 connecting rooms
    • 172 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Öffentliches Parkhaus Amano Additional charge
    • On site

Our accommodation(s)

Enjoy peace and quiet, even in the busy capital: Each of the 172 air-conditioned rooms offers the unique comfort of the Sweet Bed by Ibis - for a restful, relaxing sleep. All the rooms are soundproofed.

Our guest reviews for
ibis Berlin Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,491 reviews

TripAdvisor Rating 4.5/5

939 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Loud room, staff is not nice

Customer review rating 1.0/5

Anonymous Business - 08/10/2021 Confirmed reviews ALL

Upon arrival the front desk person was very cold and mocked me because my home addres is in Berlin and I stay at a Hotel in Berlin. It honestly felt very off-putting and unprofessional. I asked if there is a quick check out in the morning as I was taking a train and he said no - he will be there all night. Really weird interaction. I was given a room that seems to be next to a dance club or bar? It was noisy.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Berlin Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My colleague's unkindness is inexcusable. We will evaluate your feedback with him. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bettina Schmidt General Manager

Good location near central station

Customer review rating 4.5/5

Ruth Friends - 08/10/2021 Confirmed reviews ALL

Staff were friendly! They were super nice. Beds were comfortable. And price is reasonable

Well located

Customer review rating 3.5/5

Philipp Business - 06/10/2021 Confirmed reviews ALL

Nothing to complain concerning the rooms. Unfortunately, my company's travel agency is not providing my personal data when they make a booking in my name. I have to re-enter everything every time I stay in an IBIS hotel despite having an Accor All profile. It would be very convenient if all of it could be drawn from the database - especially the business billing address and e-mail address - once I mention that I have this profile.

Kind staff

Customer review rating 4.5/5

Anonymous Business - 02/10/2021 Confirmed reviews ALL

Kind and supportive staff

Well located. Breakfast too busy

Customer review rating 3.5/5

Peter Solo - 02/10/2021 Confirmed reviews ALL

Good location. Reception was not always available and seemed busy with other things. Asked for a high response room with a nice view. Provided room facing internal courtyard. Came backdown and it was changed. Breakfast at 9 am was completely overwhelmed. Although available, almost nobody used hand sanitizer. Delay to replace orange juice supply. Seeming one staff member whi was overwhelmed although doing her best. Coffee was weak and without flavour. That’s important to me. Great to have the rental bikes. Shower was good, room clean and bed comfortable.

Friendly staff, clean, right next to train station.

Customer review rating 5.0/5

Rachel Solo - 25/09/2021 Confirmed reviews ALL

Great experience! Really liked that you’ll donate money saved from towel washing for tree initiative. Also felt clean and modern atmosphere.

Dear RACHEL, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Schmidt General Manager

Very well located, clean but some major niggles

Customer review rating 3.5/5

Catrin Solo - 23/09/2021 Confirmed reviews ALL

Excellent public transport links, clean hotel, peaceful despite building work behind. Some helpful staff. Shame there isn't a kettle for hot drinks in room, but is a cafe on ground floor. Problems: In Covid times passengers need to print off several forms to get back to their home country. Reception day staff completely disengaged with problems in your 'business centre' - you need to update your browsers so people can access gmail accounts/print things off. As internet cafes are few and far between, in the hotel is one of the few ways you can do this now, and without printouts your passengers won't be able to get back to UK at least. Staff in next door hotel were more effective/helpful though they had nothing to do with us. Also witnessed an angry potential customer who had been told there was room for him, had his name taken, had travelled a distance for the room, and no room then available. He was understandably angry and getting moreso, and was not being well handled by the staff member - no apologies, no explanation, laughter in his hearing after he'd gone, - so he got increasingly angry. Situation defused by another customer - staff seemingly don't have training on how to deal with this kind of situation either for customer service or security.

convenient

Customer review rating 3.5/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

i chose an Ibis hotel for predictability, so i was surprised that the room i was allocated had no desk, just a small wobbly table and a soft couch, so totally useless for working. i was told this was how all the new rooms were, but then they found me a room with a desk, so such rooms do exist. it's quite important to have a desk. there was also very noisy building going on through the day, starting at 0600, which wasn't ideal. the replacement room i was given had an inaccessible area outside the full-length windows, which was fine - but there was paper and rubbish there that had clearly been there for a while. you wonder about inside hygiene when outside hygiene is not taken care of.

Great location, wonderful stay

Customer review rating 4.0/5

Maybelle Solo - 16/09/2021 Confirmed reviews ALL

This is my second time staying at this hotel. The location is convenient (opposite Berlin Hauptbahnhof) and there is an underground entrance to the station around 100 meters from the hotel if you prefer not to cross the road. Given the current Covid-19 situation, I am a bit disturbed that some staff do not wear the masks properly. The front desk staff are probably wearing their masks 70% of the time while I never see the housekeeping staff wear theirs properly. I understand that cleaning rooms is hard work and it is quite hard to wear their masks. I am from Singapore so my threshold of wearing masks is quite stringent, we are required to wear masks the moment we step out of the house.

Good location, good experience

Customer review rating 4.5/5

Anonymous Business - 16/09/2021 Confirmed reviews ALL

Nice employees, nice room, good location close to main station, car parking was ok, could be a bit better.

Good stay

Customer review rating 4.5/5

Geo Business - 15/09/2021 Confirmed reviews ALL

Was good Location and staff is helpful and friendly. Is a bit loud at times when facing road side due to traffic but not unbearable.

Dear GEOMON, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Schmidt General Manager

Efficient & friendly

Customer review rating 4.5/5

Tn G. Business - 12/09/2021 Confirmed reviews ALL

Impressed by staff and hotel overall. Clean, modern, efficient. Helpful staff

Well located

Customer review rating 4.0/5

Richard D. Solo - 11/09/2021 Confirmed reviews ALL

Nice place to stay and a lot to choose for breakfast

Dear guest, thank you for your visit and friendly and informative feedback. We would be pleased to welcome you back again soon. Kind regards, Bettina Schmidt General Manager

Very good location, room good but bed and bathroom could use replacement

Customer review rating 4.0/5

Anonymous Friends - 09/09/2021 Confirmed reviews ALL

The hotel is very nice and we had a pleasant stay! We had one problem with the bed, it was used alot already and was very thin on one side, so we always rolled into the middle of the two beds which had a gap inbetween. We turned this around and the problem was resolved a little bit. The bathroom was fine, but the shower area had some broken tiles and gaps, in which water could go in.

Dear ALLISIA, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also thank you for your Feedback about the shower and the mattress in the room. We are very sorry about the inconveniences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Schmidt General Manager

A bit expensive, but good

TripAdvisor rating 5.0/5

ilynov Solo travel - 06/09/2021 TripAdvisor review

Good location - 1 min from the Central Station, 30 sec from the subway (though the line is not a central one, still under development), clean, quite good breakfast, though there might be more choice. A bit all too expensive (breakfast - 12 EUR) and noisy, if one prefers to open the windows.

Comfortable and a good value.

Customer review rating 4.5/5

Stephen T. Families - 04/09/2021 Confirmed reviews ALL

We found the room quite comfortable, the breakfast was excellent, and the proximity to the train station made go elsewhere relatively easy. We got a good value for the money.

Nice stay

Customer review rating 4.5/5

Elissa Solo - 03/09/2021 Confirmed reviews ALL

The hotel has a convenient location, friendly staff, and the rooms are nicely decorated and have nice showere. Really enjoyed my stay! :)

Dear Elissa, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Schmidt General Manager ibis Berlin Hauptbahnhof Invalidenstr. 53 10115 Berlin Tel.: +4…0 Fax: +4…333 E-Mail: H8… https://cutt.ly/Ibis-Berlin-Hauptbahnhof

Best location when you're travelling by train!

Customer review rating 4.5/5

Tomasz Solo - 02/09/2021 Confirmed reviews ALL

As always, that's the best place to stay overnight while in-between train transfers. Also as a starting point for various sightseeing's across the town, this hotel serves very well. In general, I'm always happily returning, whether it's just for couple of hours to get a hot bath and quick nap, or to stay for the whole day and enjoy the city. You won't be disappointed, promise.

Dear TOMASZ,, We very much appreciate your comments regarding your stay at the ibis Berlin Hauptbahnhof. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Schmidt General Manager ibis Berlin Hauptbahnhof Invalidenstr. 53 10115 Berlin Tel.: +4…0 Fax: +4…333 E-Mail: H8… https://cutt.ly/Ibis-Berlin-Hauptbahnhof

7am wake up by construction site next to hotel - on a Saturday. Else goid

TripAdvisor rating 2.0/5

mikezens Couples - 24/06/2020 TripAdvisor review

Check in was smooth and quick. I always request a room at a high floor, but somehow Accor is one of the chain where this does not really work. Room was clean, small but every there that you need and the bathroom a bit bigger than other IBIS. Unfortunately next morning (Saturday) at 7am we got woken up by the construction side next door with loud jack-hammer. Damn. The night was over way to early..... After coming back from breakfast (se did nit habe breakfast in the hotel but there are a few options around the corner), we checked with reception on the noise problem and why they put Guests next to the construction site at all as (as reception confirmed) they still have a very low occupancy rate after corona. Furthermore we learned that they already had problems with the construction site and the corresponding noise before....as a Accor All Status guest I was really disappointed. No compensation offered but to be safe from noise they offered us another room towards the courtyard. So - if the rate is good we would stay there again - if they guarantee that we get a room towards the courtyard. To the hotel management: really a bad job in giving rooms towards the construction site to loyal guests when others are available especially as now after Corona hotels want to get guests back. To the Corona measures: Staff is complying with the measures, however guests are only sometimes and staff did NOT remind them in the rules....not a good feeling

Excellent short business stay

TripAdvisor rating 5.0/5

TridentE6 Business - 17/02/2020 TripAdvisor review

As a frequent short-time business traveller I am very find of this hotel. It has an excellent location (city centre, transport hub) and the staff is very friendly. Will definitely be coming back, and rather soon

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