ibis Berlin Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.6/5 2,347 reviews

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ibis Berlin Hauptbahnhof - Image 1
ibis Berlin Hauptbahnhof - Image 2
ibis Berlin Hauptbahnhof - Image 3
ibis Berlin Hauptbahnhof - Image 4
Invalidenstrasse 53, 10557 BERLIN, Germany

Description

Hotel extras

  • Modern rooms with Sweet Bed by ibis beds

  • Centrally located, with good public transport connections.

  • Brandenburg Gate and Reichstag within walking distance

  • Snacks and beverages 24/7 at the hotel bar

  • Free luggage storage at the hotel

Our accommodation(s)

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Hotel location

ibis Berlin Hauptbahnhof

Invalidenstrasse 53
10557 BERLIN
Germany

GPS:52.526914, 13.370354

Telephone
Fax +49 30 710960333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHARLIE S CORNER EXPRESS

Enjoy cool drinks, coffee specialities and soft drinks around the clock in our Charlie's Corner Express self-service lounge. Various snacks are available for small hunger pangs in between. Relive your trip to Berlin here.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,347 reviews

Customer review rating 3.5/5

Aileen B. Business - Confirmed reviews ALL

First impression when entering was how clean the hotel was, it had a lovely fresh smell too. The reception was very polite and check in was quick and efficient. Room keys are needed to operate the lift which was a good safety feature. The hotel room was small, typical of a city hotel, and again clean. There were only three things that could, in my opinion, be improved on: 1. Have a USB charging point by the bed. 2. Have a "real" door to the bathroom rather than a frosted one. I was travelling with a colleague and this was a little off putting at first. 3. Have more English speaking TV channels other than BBC News. On one occasion my bath towel was removed and not replaced. However, this was easily resolved by a quick trip to reception. The reason for the overall score is to do with noise. There was very loud music on bith the Friday and Saturday night of our stay. This continued until about 1am. Whilst noise us expected in a city hotel this was more than normal. I'd advise taking earplugs. Having said the above, I would happily stay here again.

Dear Aileen, Thank you so much for taking the time to share your experience with us. I'm glad to hear that you found our location convenient and that you appreciated the cleanliness and fresh atmosphere of the hotel. It’s also wonderful to know that our reception team made a positive impression with their polite and efficient service during your check-in. I truly appreciate your suggestions regarding the USB charging point, bathroom door privacy, and English-speaking TV channels. Your feedback is invaluable as it helps us understand our guests' preferences better. While we strive to create a comfortable environment for everyone, I understand that the frosted bathroom door might not be ideal for all guests, especially when sharing a room. I’ll certainly pass your thoughts along to the management team for consideration. I'm sorry to hear about the towel oversight during your stay. Our staff strives to maintain high standards, and I’m pleased that you were able to resolve the issue quickly with a visit to the front desk. Concerning the noise you experienced during your stay, I understand how disruptive that can be. We do our best to manage any sound disturbances, but being in a bustling city like Berlin can be lively at times. Thank you for your understanding and for the tip about earplugs—it’s always a great idea for future guests! I’m delighted to hear that you would consider staying with us again. We’d love to welcome you back on your next trip to Berlin! Best regard Katharina Front Desk Manager Administration

Customer review rating 4.0/5

Bonita B. Business - Confirmed reviews ALL

the breakfast was cold, even when I was there just when it opened, there was no coffee in my room and could not find any coffee in the lobby

Dear Bonita, Thank you for your valuable feedback. We are delighted that you appreciated our convenient location. At the same time, we regret that our breakfast did not meet your expectations and that you were unable to find our coffee machines in the lobby. Please accept our apologies for any inconvenience. Your feedback is very important to us, as it is the only way we can further improve our service. I have, of course, already forwarded your comments to our team. Regarding television channels, a total of 76 programs are available to our guests. We are sorry that the majority of these are in German and therefore did not meet your requirements. We hope to welcome you back again soon and fully convince you of the quality of our hotel during a future stay. Best wishes, Katharina Front Desk Manager Administration

Customer review rating 1.0/5

Ujjawal K. Families - Confirmed reviews ALL

Staff was rude, stay and location was ok.

Dear Ujjawal, Thank you for sharing your thoughts with us. I’m glad to hear you enjoyed our perfect location! However, I'm truly sorry to learn that our staff didn't meet your expectations. We aim to provide friendly service, and your feedback is invaluable in helping us improve. We hope you'll consider giving us another chance in the future. Best wishes, Katharina Front Desk Manager Administration

Customer review rating 3.5/5

Vittorio D. E. Business - Confirmed reviews ALL

Very good experience overall. Unfortunately WiFi didn't work with my MacBook - but did with my smartphone - and there seem to be some other limitation on social media. Otherwise everything OK. Good price. Good breakfast.

Dear Vittorio, Thank you for sharing your feedback! I'm glad to hear you enjoyed our unbeatable location and found your experience comfortable overall. I’m sorry to learn about the WiFi issues you faced with your MacBook. We do strive to provide a seamless connectivity experience, and your comments will help us improve. I'm happy you liked the breakfast and found our rates reasonable. We hope to welcome you back soon! Best regards, Katharina Front Desk Manager Administration

Customer review rating 4.0/5

Eduardo P. Business - Confirmed reviews ALL

Good, helpful staff, but the lack of tea and coffee at the rooms was a bit disappointed.

Dear Eduardo, Thank you very much for your kind words! We are delighted that you enjoyed your stay with us and that both our location and the friendliness of our team contributed to a pleasant stay. I will be happy to pass on your lovely praise to our Spanish-speaking team member—feedback like this is particularly valuable to us. We understand that you would have liked to have tea and coffee making facilities in your room. Unfortunately, this service is not part of the Ibis standard. We therefore hope that you enjoyed our self-service bar, where tea, coffee, and other beverages are available around the clock. Thank you for taking the time to share your feedback with us. We look forward to welcoming you back soon! Best regards Katharina Front Desk Manager Administration

Other web-users rate our hotel

  • 1,887 reviews 9.7/10 Location
  • 1,708 reviews 7.2/10 Room
  • 1,422 reviews 8.7/10 Service
  • 49 reviews 7.7/10 WiFi
  • 906 reviews 8.6/10 Breakfast
  • 803 reviews 8.7/10 Cleanliness
  • 266 reviews 8.4/10 Vibe
  • 178 reviews 7.4/10 Food

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