ibis Berlin Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.6/5 2,315 reviews

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ibis Berlin Hauptbahnhof - Image 1
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Invalidenstrasse 53, 10557 BERLIN, Germany

Description

Hotel extras

  • Modern rooms with Sweet Bed by ibis beds

  • Centrally located, with good public transport connections.

  • Brandenburg Gate and Reichstag within walking distance

  • Snacks and beverages 24/7 at the hotel bar

  • Free luggage storage at the hotel

Our accommodation(s)

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Hotel location

ibis Berlin Hauptbahnhof

Invalidenstrasse 53
10557 BERLIN
Germany

GPS:52.526914, 13.370354

Telephone
Fax +49 30 710960333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHARLIE S CORNER EXPRESS

Enjoy cool drinks, coffee specialities and soft drinks around the clock in our Charlie's Corner Express self-service lounge. Various snacks are available for small hunger pangs in between. Relive your trip to Berlin here.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,315 reviews

Customer review rating 5.0/5

Erton A. Couples - Confirmed reviews ALL

Like I was expecting!

Dear Erton, Thank you for your positive feedback. We are delighted to hear that your experience met your expectations and that you found our services satisfactory. It is always our aim to provide a perfect stay for our guests. best regards Nico Wagner Front Desk Manager

Customer review rating 5.0/5

Jacques P. Business - Confirmed reviews ALL

Firstly located across Berlin Main train station (100m) Very modern, stylish with many deco details, nice large wide lobby lounge. Probably due to my All Accor status I was in top floor 6th floor large room (largest ever room i have stayed in an Ibis) Very young friendly and helpful TEAM

Dear P., Thank you very much for your kind words about your recent stay with us. We are delighted that you enjoyed our central location, modern facilities and spacious rooms. We are also very pleased to hear that our team provided you with friendly and helpful service. Your positive feedback motivates us to continue offering our guests an excellent experience. Kind regards, Nico Wagner Front Desk Manager

Customer review rating 1.0/5

Zeyu W. Solo - Confirmed reviews ALL

I would like to share some feedback about my check-in experience. When I first arrived at the hotel entrance, I did not realise that I needed to press a button to open the door. The staff member pointed to the button, but when I pressed the wrong one, the response appeared impatient and unfriendly. The reaction, including rolling eyes, made me feel uncomfortable. During the check-in process, the attitude of the front desk staff also felt quite unwelcoming. I understand that staff members may be busy, but patience and a friendly attitude are very important in hospitality, especially for guests who may not be familiar with the hotel facilities. I hope the hotel can take this feedback into consideration, as a more supportive and welcoming approach from the front desk would greatly improve the overall guest experience.

Dear W., Thank you for taking the time to share your experience with us regarding your recent stay. I sincerely apologise for the inconvenience you experienced during the check-in process. It is our priority to ensure that all guests feel welcome and comfortable from the moment they arrive. I regret that the initial interactions at the entrance and reception did not meet your expectations. Our team is trained to create a friendly and helpful atmosphere, and it seems that in your case we fell short of expectations. We have taken note of your feedback regarding the behaviour of the staff and will address this to provide a more positive experience for future guests. We appreciate your feedback and hope that you will give us another opportunity to serve you better in the future. Kind regards, Nico Wagner Front Desk Manager

Customer review rating 4.5/5

Vera R. Friends - Confirmed reviews ALL

I have stayed at ibis Berlin Hauptbahnhof at least five times, and it has become my regular hotel whenever I travel to Berlin. The location is the main advantage. Arriving by ICE and being able to walk directly to the hotel within minutes makes travel extremely convenient. There is no need for a taxi, and everything is very close to the main station. For train travelers, this is ideal. The staff is consistently friendly, professional and efficient. Communication by email is quick and uncomplicated. Check-in is smooth and handled in a respectful and trusting way. I always feel well treated here. The rooms are practical and comfortable. The bathroom design is functional, and the beds are comfortable. Breakfast is good and offers a variety of options. The only small suggestion would be a slightly better fixation of the mattress topper, as it can move a bit during the night. Overall, I highly recommend this hotel and will certainly continue staying here.

Dear Vera, Thank you for your kind feedback regarding your recent stay at ibis Berlin Hauptbahnhof. We are delighted that our hotel has become your first choice in Berlin and greatly appreciate your loyalty. We are pleased to hear that you appreciate our prime location, which indeed allows our guests to travel comfortably. We pride ourselves on providing friendly and professional service, and we are delighted that our team has consistently met your expectations during your visits. We also greatly appreciate your comments on the comfort of our rooms and the variety of our breakfast. We also thank you for your suggestion regarding the mattress topper. The comfort of our guests is our top priority, and your feedback will be taken into consideration as we constantly strive to improve our accommodations. We look forward to welcoming you back on your next visit to Berlin. Kind regards, Nico Wagner Front Desk Manager

Customer review rating 1.5/5

Yi L. Couples - Confirmed reviews ALL

quite disappointed with my recent stay at this hotel. The booking package clearly stated that bottled water would be provided in the room, but none was available upon arrival. When I asked the staff, I was informed that this was offered before COVID and is no longer provided. Instead, I was told I could drink tap water or buy from front desk. This was not what was advertised at the time of booking and did not meet my expectations. Additionally, there was no kettle, tea, or coffee in the room. This is a very basic amenity in most hotels. Without a kettle, how is a guest supposed to make a cup of tea or coffee? The lack of these simple facilities was both inconvenient and surprising. Breakfast was also disappointing, with limited options available. If you wanted fresh orange juice, you had to squeeze the oranges by hand yourself. During busy breakfast hours, this became time-consuming and impractical rather than an enjoyable start to the day.

Dear Yi L., Thank you for taking the time to share your impressions of your recent stay with us. I am very sorry to hear that we did not meet your expectations, particularly regarding the room amenities and breakfast. I can well understand how disappointing it must have been to find that the advertised mineral water was not available in your room upon arrival. Unfortunately, due to an app update, not all of our adjustments were implemented, and the original description was mistakenly displayed. We are very grateful for this important feedback, as it helps us to correct such errors promptly. Regarding the kettle and coffee and tea making facilities, I fully understand how much these amenities contribute to a comfortable stay. Please note that kettles are not a standard feature in all ibis rooms. However, we are always happy to provide you with one free of charge at reception. I am also very sorry that our breakfast selection did not meet your expectations. We always strive to offer a balanced and appealing range of options. I'm sorry to hear that squeezing the oranges was more of a chore than a pleasure for you. We take your feedback very seriously and are already looking into ways we can further improve the breakfast experience for our guests. Thank you again for your candid comments. We would be delighted if you would give us the opportunity to demonstrate our service to you again in the future. Best regards Katharina Front Desk Manager Administration

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