ibis Berlin Hauptbahnhof Hotel 3 stars

very good

This was one of the best experiences in a hotel . I appreciate the details in connection with sound mitigations in rooms, impeccable customer service in reception and absolute cleanliness in room and the hotel in general. The breakfast was splendid as usual. I will again visit this hotel on conditions that these commitments are kept. WELL DONE for administration and customer service. KEEP IT UP!!!

Great, conveniently located hotel. I was very appreciative of the vegan options on the bar and breakfast menus. The rooms were comfortable and well soundproofed, if a little warm.

We got a room with a view to a big building area and a couple of mornings was difficult to sleep after 7.00 am, not really what you wish when you are on holidays. The breakfast was not so good and just good enough but nothing delicious, also very few options for vegetarian people. The room was good but we had a very small room if we compare with the fotos from Internet, there are maybe another more spacious rooms but it wasn't our case. We felt it was short on towels as well and the bathroom could just flod after a shower. The shower and hand creams felt like really low quality and there was like nothing extra. (conditioner, hand soap, hand cream etc).

Great location close to railway and trams, excellent base to discover the city from, lovely clean modern hotel, good choice of food for breakfast, staff helpful and nice, very happy with hotel

I have already used this hotel in the past and it seemed to me that now the quality of service has deteriorated. Obviously, this is my personal judgment. In general, the hotel has not changed but sometimes the details can make a difference, such as: next to the hotel there is a building site that makes noise during the day. The trucks load and unload the material and go back and forth. I checked-in early afternoon and was assigned to me a room on 5th floor on the yard side. I asked the receptionist for the possibility of changing rooms with a less noisy one, but I was told that this was not possible. Perhaps the hotel was already full but being in the early afternoon I believe that not all clients had already arrived. I had the doubt that it was easier to say no than to change the room. As a Silver Club member, I would have expected a different treatment The room and the bathroom were clean and the furniture in order but the mattress of the bed was a bit sunken. The coffee vending machines have changed and perhaps even the coffee quality is worse than before. One of the two coffee machines was out of order and there was a queue in the only working machine. If you are in a hurry to get the train on time this bothers you I hope that these considerations can be helpful to the management for improving the service

The hotel is fine, close to the train station and nice staff. However, I could not sleep well. I felt too cold during the night especially after midnight when the heating system was automatically stopped and I don't know why? Secondly, the coffee machine was not working. For one day I can accept but to see a coffee machine out of order in an hotel in the centre of Berlin and this for 3 consecutive day, there is a management problem. Such situation should last for hours not days.

Experience was fine, as we were traveling by train, and it was very convenient. Typical IBIS, though it has gotten more expensive and so is no longer our "go-to" option when traveling. The room was very small - my bag is less than 20 inches and there was no place to put it. Still, the beds were comfortable and check-in and out was easy.

I asked for a quiet room, and the helpful staf did an effort to find me one. The hotel I ideally situated for public transport.

Alles gute.

very disappointing - first floor room with window on main road.... your windows are not noise-proofed. i needed to switch on my ipad to have some relaxing music over the noise coming from the road

Stayed for one night. We arrived early and were able to go straight to our room. Everything was clean and well prepared. Staff were helpful and had very good multi-language skills. We were able to use the luggage room the following day prior to a late flight home. One thing I would have changed: frosted glass bathroom door. It was not see through but inevitably allowed light through if one person used the bathroom during the night.

I loved this hotel. Not only is it right outside the train station, but the hotel is just lovely, the rooms are excellent, the beds are comfortable, the restaurant is great. I thought this Ibis in particular was of exceptional quality for the money. I came for a work trip one day early and chose this IBis. The next day, I had to stay at Motel One for work and I hated it. I wish I had spent the whole time at the Ibis!

Good location, comfortable bed and room. No kettle and coffee/tea provide in the room. Wifi is moderate, sometimes signal was lost.

Very convenient location near the main train station. Ideal for one or two nights before going to one of the two airports in Berlin. Friendly staff and clean room.