Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 468 reviews

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Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  468 reviews

Customer review rating 3.5/5

Vijayasarathy S. Couples - Confirmed reviews ALL

The stay was comfortable and the location of the hotel was very convenient. The front desk staff were very helpful in providing clarifications. The money exchange in the lobby is a boon and a life saver.

Dear Guest, Thank you for taking the time to share your detailed feedback and for choosing Novotel Almaty City Center for your stay. We are pleased to know that you found your stay comfortable and appreciated our convenient location and the support provided by our Front Office team. It is also wonderful to hear that our housekeeping team met your expectations and that your requests were attended to promptly. At the same time, we sincerely regret that our breakfast selection did not fully accommodate your dietary preferences. We understand how important it is for guests to have a variety of suitable options, especially considering the growing number of international travelers with specific dietary requirements. Your comments regarding vegetarian choices have been shared with our Food & Beverage team for review and consideration as we continuously strive to enhance our offerings. Thank you once again for your valuable feedback and for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back and provide an even more satisfying experience in the future. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Customer review rating 1.0/5

Neville N. A. Business - Confirmed reviews ALL

AC was not cooling in my room. Other than that nice location.

Dear Guest, Thank you for taking the time to share your feedback and for your loyalty as an ALL member. While we are pleased to know that you appreciated our location and the service provided by our team, we are truly sorry that the air conditioning in your room did not meet your expectations and significantly affected your overall experience. Please accept our sincere apologies for the inconvenience caused. We understand how important a comfortable room temperature is, especially after a busy day of travel or work. Your comments have been shared with our Engineering team for further review and preventive follow-up. We regret that this issue overshadowed an otherwise positive impression of our hotel. Thank you for bringing this matter to our attention, as feedback like yours helps us improve the experience we provide to our guests. We hope to have the opportunity to regain your trust and welcome you back for a much more comfortable stay in the future. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Customer review rating 5.0/5

Kodir M. Business - Confirmed reviews ALL

Everything went smooth and pleasant

Dear Guest, Thank you very much for your wonderful feedback and perfect rating! We’re delighted to hear that your stay was smooth, comfortable, and pleasant from arrival to departure. A special thank you for your kind words about our reception and breakfast teams - we will be happy to share your feedback with them. We truly appreciate your loyalty as an ALL member and look forward to welcoming you again at Novotel Almaty City Center. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Customer review rating 4.0/5

Tomasz K. Business - Confirmed reviews ALL

Nice hotel with a convinient location downtown in Almaty. I like both my room as well as service provided

Dear Guest, Thank you for sharing your feedback and for your loyalty as an ALL member. We’re delighted to hear that you enjoyed our convenient downtown location, your room, and the service provided by our team. We also appreciate your comment regarding the breakfast area. Guest feedback is very valuable for us and helps us continue improving the overall experience. We look forward to welcoming you again at Novotel Almaty City Center. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Customer review rating 4.0/5

Yerkezhan Y. Business - Confirmed reviews ALL

The room was clean and comfortable.

Dear Guest, Thank you for sharing your feedback following your recent stay at Novotel Almaty City Center. We’re pleased to know that you appreciated the service provided by our team and had a comfortable overall experience. We also appreciate your comment regarding the Wi-Fi speed - your feedback is valuable for us as we continue improving our services and guest experience. We look forward to welcoming you again soon. Kind regards, Altynay Guest Relations Specialist Novotel Almaty City Center

Other web-users rate our hotel

  • 491 reviews 9.6/10 Location
  • 510 reviews 7.7/10 Room
  • 729 reviews 9.2/10 Service
  • 10 reviews 7.8/10 WiFi
  • 327 reviews 8.9/10 Breakfast
  • 232 reviews 8.8/10 Cleanliness
  • 202 reviews 8.3/10 Food
  • 177 reviews 5.2/10 Comfort

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