ibis Wien City Hotel 3 stars

Customer review rating (ALL Rating) 4.5/5 2,984 reviews

ALLSAFE approved hotel

Information message

ibis Wien City
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+ 15 Services

Hotel extras

  • 94 comfortable rooms

  • 4 unique MyRoom designs

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Wien City

Schoenbrunnerstrasse 92
1050 vienna
austria

Fax: (+43)1/59007555

Check-in from 15h00

Check out up to 12h00

  • 12A:  14A AM HUNDSTURM

  • 13A:  13A PILGRAMGASSE

  • 14A:  14A REINPRECHTSDORFER BRUECKE

  • U4:  U4 PILGRAMGASSE

  • 18:  18 MARGARETENGUERTEL

  • 6:  6 MARGARETENGUERTEL

  • By plane

    WIEN SCHWECHAT At 19km / 11.81 miles

  • By boat

    SHIPPING CENTER At 5km / 3.11 miles

  • By train

    WESTBAHNHOF At 1.5km / 0.93 miles

GPS:48.188829, 16.349502

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Enjoy a relaxing stay in Vienna thanks to the ultimate sleeping comfort offered by Sweet Bed by ibis beds. All 94 non-smoking rooms are equipped with the new beds, free WIFI and TV with a range of Sky channels.

Our guest reviews for
ibis Wien City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,984 reviews

TripAdvisor Rating 4.0/5

1,124 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Always a pleasure

Customer review rating 5.0/5

Christine Families - 30/12/2021 Confirmed reviews ALL

We are regularly returning customers and always happy to stay in this hotel. Friendly staff, clean rooms and good beds for a good night’s sleep.

Sehr geehrte Frau L., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Wien City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Dominique Ines Siegl ibis Wien City

was OK, no problems

Customer review rating 3.5/5

Simon Solo - 04/11/2021 Confirmed reviews ALL

The hotel was easy to find, room was comfortable and quiet, and everything in the room worked OK. The only drawback was having to wait 10 minutes for check-in at reception at 8pm. Another person had arrived just before me and it took all of this time for them to be checked-in. There was only one staff member running both the reception and the bar.

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and we apologize the waiting time at check in. Hopefully we can welcoming you again very soon. Sincerely, Dominique Ines Siegl ibis Wien City

well situated

Customer review rating 4.5/5

Mimibon Solo - 25/10/2021 Confirmed reviews ALL

The room was big enough and very tidy, cleaned every day, people at reception were always friendly. Breakfast was tasty. Conveniently situated between town center and Shoenbrunn castle.

Dear Emi, We very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Ines Siegl ibis Wien City

Lovely stay

Customer review rating 4.5/5

Isabella Couples - 18/10/2021 Confirmed reviews ALL

Lovely staff. Nice room. Good breakfast. Walkable distance from attractions. Very comfortable bed.

Dear Isabella, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dominique Ines Siegl Ibis Wien City

Well located

Customer review rating 5.0/5

Sunny G. Solo - 16/10/2021 Confirmed reviews ALL

Very nice they all want to help you out Very impressed

Dear Sunny, We very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Ines Siegl ibis Wien City
Customer review rating 4.0/5

Anna Solo - 20/09/2021 Confirmed reviews ALL

Short stay in Vienna. The location is good, the garage is reasonably priced. Bed could be more comfortable. Back door leading to the UBahn should be kept open for guests, or at least the bell should be answered - it was closed too early on my stay.

Dear Anna, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Low price possibility close to center of Vienna

Customer review rating 4.0/5

Marcel Solo - 19/09/2021 Confirmed reviews ALL

I spent a lot stayes at this hotel. Hotel has a perfect localization close to center of Vienna. If is possible choice take the room not into street, its a noisy.

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Room not properly cleaned

Customer review rating 1.5/5

Konrad Couples - 31/08/2021 Confirmed reviews ALL

I'm strongly disappointed with my stay, mainly with the room cleanliness, just to give a few examples, next to the bed we found previous guest's underwear and in the shower there were empty bottles of shower gel or shampoo which I suppose were also left by previous guests. There was no soap or shower gel available. I'm really disappointed and given the above I also doubt the room was properly cleaned in other respects, which is unacceptable especially nowadays with covid etc.

Dear Mr. Konrad, Thank you for taking the time to tell us about your experience at the ibis Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georg Nagl ibis Wien City

Excellent stay

Customer review rating 4.5/5

Stefan Couples - 23/08/2021 Confirmed reviews ALL

Excellent hotel. Nothing to complain about. Room was very clean, breakfast very good, personnel very friendly. Will come back for sure

Dear Mr. P., we very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

OK for one night

Customer review rating 3.0/5

Evgeny Couples - 20/08/2021 Confirmed reviews ALL

Not sure why top few floors has no sound protection if they overlook a busy street. No soap in the bathroom. Difficult to understand the navigation on how to get to reception and lifts from parking.

Dear Evgeny, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Nice smooth stay

TripAdvisor rating 5.0/5

Mr_Parisien 12/08/2021 TripAdvisor review

Hotel has a good location, nice rooms. Welcome was warm and kind, the young guy at reception was very empathic a smiling all the time. Also I was recognised as All Accor Club member, which was nice, welcome drink included. The only downside of the hotel is poor window isolation, you can hear everything from the street, even someone walking in high heels (and we were in the 5th floor). Also face towels would be nice (this should be standard imho).

Dear Mr. Parisein, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Moser-Forstinger Front Office Manager Ibis Wien City

Clean and nice

Customer review rating 4.0/5

Peter Solo - 09/08/2021 Confirmed reviews ALL

Professional service, very clean, good location.

Dear Peter, We very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georg Nagl ibis Wien City

our favourite hotel in Vienna

Customer review rating 4.5/5

Christine L. Families - 27/07/2021 Confirmed reviews ALL

The staff in IBIS Wien City is extremely friendly and helpful. The hotel is well located, close to public transport, but one of Vienna's favourite shopping streets can be reached easily even on foot. The rooms are clean and offer good comfort for sleeping. The breakfast buffet offers a good variety of different foods. We are regular clients and have never been disappointed. We'll be back soon!

Dear Ms. Ladstätter, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Perfect

Customer review rating 5.0/5

George H. Solo - 06/07/2021 Confirmed reviews ALL

Perfect

Dear Mr. H., we very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to see you soon back at the ibis Wien City Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

your personnel does not understand needs of guests

Customer review rating 0.5/5

Thomas A. Business - 30/06/2021 Confirmed reviews ALL

How can you ask to fill in a form for "Guest Registration" for breakfast when they ask my room number, thus giving full identification? I was filling in a form with my name illegible and a non existing phone number. This was well accepted. When asking why I have to fill in the form I was told this is mandatory. But sorry, this is BS, a hotel or restaurant needs to record who is present at a time but no need to fill in personally - and you had my full details including G-status. Such ignorant employees should be dismissed immediately.

Sehr geehrter Herr A., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im ibis Wien City die Zeit genommen haben, uns zu schreiben, und bedauern, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Im Zuge der Corona Krise müssen wir aktuell strengere Hygiene Maßnahmen umsetzen und diese auch unseren Gästen kommunizieren - wir hoffen, auf einen raschen Fortschritt in Österreich und weitere Lockerungsmaßnahmen nach dem 01.07.2021. Die Hotels der Marke Ibis setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Georg Nagl Assistant Front Office Manager ibis Wien City

A little off the "Margareten" quarter

Customer review rating 4.5/5

Philippe C. Solo - 23/06/2021 Confirmed reviews ALL

Situated on the edge of the very cosy "Margareten" quarter, you can stay in a comfortable and affordable hotel and enjoy this warm local area away from the hustle of tourists. Perfect public transport brings you into the centre in a jiffy.

Dear Mr. c., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Great

Customer review rating 5.0/5

George H. Solo - 04/06/2021 Confirmed reviews ALL

Great hotel, location and excellent staff.

Dear George, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City
Customer review rating 3.5/5

Bernd L. Business - 27/10/2020 Confirmed reviews ALL

I did not feel welcome at the reception.

Dear Mr. L., thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Perfect place for rest!

TripAdvisor rating 5.0/5

desgn Friends getaway - 06/03/2020 TripAdvisor review

Thanks for comfortable room, soft bed, clean bath and unforgetable atmosphere! Hotel has convenient location if you want to get easy most popular touristic sights. We were glad to stay here and will visit it more with great pleasure.

We very much appreciate your comments regarding your stay at the ibis Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Moser-Forstinger Front Office Manager ibis Wien City

Excellent stay in a well-run hotel

TripAdvisor rating 4.0/5

white2032017 01/03/2020 TripAdvisor review

The hotel is south of the main sites of Vienna, but well-connected by U-Bahn and bus. It's also walkable if you have the time and energy. A busy main road is on the other side of the canal, plus a U-bahn line, but I can't say the noise was intrusive. The hotel is clean, the lift works efficiently and the rooms are spacious and well-maintained. There isn't a kettle/tea-making facility in the room, but we were prepared and took our own travel kettle. Breakfast was excellent every day with a combination of hot and cold food. Staff were efficient and courteous, not over-effusive. Small point: There was graffiti scrawled at the back of the hotel (not the hotel's fault) and someone at some time had thrown a bath towel outside and it had stuck in a tree, which was a bit unsightly and should have been dealt with. However - small point! If we returned to Vienna we would certainly stay here again.

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