Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 893 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  893 reviews

Customer review rating 1.5/5

Mayank U. M. Business - Confirmed reviews ALL

The lady at the reception during the morning shift was really rude. we were a group of 5 people who booked the room for 8 days. we had flight of around 18 hours and when we arrived at Leuven we were really tired, we were at the hotel 1 hour early and we request the receptionist to provide us at least 1 room so that we can freshen up and she straight away denied us the room. when we came back after 30 mins she was already started assigning rooms to other people. if we booked a room for 8 days we would expect a complementary water bottle for each day just like the first day and we were denied the water bottle as well. there are no vegetarian or Vegan option in the menu for breakfast. our room bookings included breakfast and the only thing which we were able to ear was juice and fruits. The lady the reception was really really rude to the entire group. apart from her the other staff members were really polite and helpful.

Dear Mayank, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our housekeeping team’s efforts to maintain a clean and welcoming environment throughout your stay. However, we sincerely apologize that your experience fell short in some areas. Our check-in time begins at 3:00 PM, and while we aim to accommodate early arrivals when possible, availability depends on room readiness from prior departures. Regarding dining options, our breakfast buffet includes seasonal selections, and we regret if these did not fully align with your preferences. Please know our policy includes one complimentary water bottle per room upon arrival, with additional beverages available for purchase at the bar or reception. Our staff is trained to uphold high standards of hospitality and we are heartened to know that the majority of our team provided the attentive and courteous service that we are known for. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Inge Staes, General Manager

Customer review rating 0.5/5

Kubra B. Business - Confirmed reviews ALL

Before arriving at Novotel Leuven, I contacted the hotel regarding early check-in and was told they would help “depending on availability.” However, upon arrival, I was unexpectedly asked to pay an extra fee for it. Charging for early check-in is understandable, but this should have been communicated clearly beforehand. Had I known this in advance, I might have chosen another hotel. What disappointed me even more was the attitude of the staff. Instead of offering any apology or empathy for the misunderstanding, I was simply told to come back at regular check-in time. Unfortunately, the overall experience did not feel welcoming or customer-oriented.

Dear Kubra, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely regret the confusion surrounding the arrangements for your arrival, and we understand how frustrating it must have been when the information provided was not clear from the start. Communication is essential to us, and we will consider your feedback to ensure our guests receive complete details about all services. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Inge Staes, General Manager

Customer review rating 1.0/5

Yashvardhan J. Business - Confirmed reviews ALL

I feel there is a lot Novotel have to improve, Not good regular service, laundry service was there but different staff is saying different things, apart from water bottle was not given on 2nd day to last day of my stay, even though paid all charge same for every day.

Dear Yashvardhan, Thank you for taking the time to share your feedback. We are pleased that your departure process went smoothly and that our WiFi connection served you well during your business trip. However, we are sorry that not everything was up to the usual high standards expected of us, and sincerely apologiseWe sincerely regret the shortcomings you experienced with our team’s approach and the inconsistencies in communication regarding our services. Our staff is available around the clock to assist guests, and we take your feedback about their conduct seriously. We also apologize for the oversight with room amenities, as each room includes a complimentary water bottle upon arrival. Hair dryers are provided in all bathrooms, and our housekeeping team maintains daily service standards. We understand your disappointment with the vegetarian breakfast options and will take your suggestions into consideration. We hope to welcome you back in the future. Best regards, Inge Staes, General Manager

Customer review rating 2.5/5

Kateryna K. Business - Confirmed reviews ALL

Hair drier was broken so I couldn't dry my hair in the morning which was unexpected. There was no welcoming bottle of water. Old TV switch on randomly during the night with grey screen which scared me a lot. Overall the furniture and carpets looks damaged and tired. It feels like renovation is needed urgently.

Dear Kateryna, Thank you for taking the time to provide your valued comments. We sincerely apologize that your experience fell short of your expectations. Our maintenance protocols require immediate attention to room facilities, and we regret the inconvenience caused by technical issues during your stay. While we provide one complimentary water bottle per stay as part of our welcome amenities, our team remains available 24/7 to address any additional requests. Your comments about room furnishings have been noted, as we continuously monitor wear patterns through regular inspections. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Inge Staes, General Manager

Customer review rating 3.5/5

Cemre M. Business - Confirmed reviews ALL

Overall nice hotel. Good variety breakfast with sufficient opening hours, minibar available in room, room and bathroom nicely designed. 24/7 gym available. Nice staff at the reception, at the bar and housekeeping. Some room for improvement; better pillows can be provided, they were very soft and split into two pieces (on the inside). The bathroom fan is always on, even when the light is switched off and it is loud. Adding some more variety to the Gourmet Bar menu would help, some more starter options, more desserts and especially chips/fries in Belgium. The TV in the room is old and rather small, that can be improved to a Smart TV, starting with the executive rooms. Cleaning of the reception/breakfast area can take place before/after the breakfast opening times, there was a hoover running every day during my breakfast.

Dear Cemre, Thank you very much for sharing such a thoughtful and detailed review of your recent stay at Novotel Leuven Centrum. We are delighted that you appreciated the wide breakfast selection, the comfort and cleanliness of your room, and the attentive service provided by both our reception and housekeeping teams. It is especially rewarding to know you found our staff courteous throughout your visit. Your positive remarks about the gym and the convenient minibar in your room are much appreciated as well. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your feedback regarding the comfort of the pillows, the consistent noise from the bathroom ventilation, the variety of food at the Gourmet Bar, the in-room television and the timing of cleaning activities in shared areas has been noted. We understand how these could detract from your overall experience, and we will take your comments into consideration as we strive to provide a more seamless and enjoyable visit for all our guests. Nonetheless, it is encouraging that you highlighted our sustainable initiatives, stable WiFi connection and efficient check-in and check-out procedures. We are grateful for your mention of our bar team member, and will share your comments with the team, who will be delighted to know their efforts made a positive impression during your business trip. We look forward to the pleasure of welcoming you back. Best regards, Inge Staes, General Manager

Other web-users rate our hotel

  • 429 reviews 7.6/10 Location
  • 651 reviews 7.3/10 Room
  • 603 reviews 8.5/10 Service
  • 10 reviews 8/10 WiFi
  • 349 reviews 7.8/10 Breakfast
  • 305 reviews 6.1/10 Comfort
  • 256 reviews 7/10 Cleanliness
  • 108 reviews 9.3/10 Bar

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