Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 865 reviews

Novotel Leuven Centrum - Image 1
Novotel Leuven Centrum - Image 2
Novotel Leuven Centrum - Image 3
Novotel Leuven Centrum - Image 4

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  865 reviews

Customer review rating 4.0/5

Lydia A. Couples - Confirmed reviews ALL

Nice place, good location

Dear Lydia, We’re grateful for your positive feedback. We are delighted to hear that you found our hotel comfortable and enjoyed our convenient location. Your appreciation as a valued Gold member of our ALL loyalty program means a lot to us, and we are thrilled you would recommend both our hotel and the program to others. It is our pleasure to provide a welcoming environment for all our guests, and we are glad your stay reflected this commitment. We look forward to welcoming you back for another enjoyable experience in the future. We look forward to welcoming you back. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Jayateerth N. K. Business - Confirmed reviews ALL

i was there for 2 nights and there was no issues during my visit. everything was smooth. Checkin to checkout.

Dear K. Jayateerth, Thank you for choosing our hotel. We are delighted to hear that your stay at Novotel Leuven Centrum was comfortable and hassle-free. It’s great to know your check-in to checkout experience was seamless. Our team strives to make every step straightforward, especially for business travelers like yourself. We’re also glad everything met your expectations throughout your two nights with us. We look forward to welcoming you again soon. Best wishes, Inge Staes, General Manager

Customer review rating 3.0/5

Rutger V. H. Business - Confirmed reviews ALL

Good location, friendly staff and a decent bar but the beds really need an update. Matress was hard, pillows lumpy and overall the bed was tired. It made a lot of noise when I first lay in it as cleary it needed to be adjusted a little. I really hope to see an improvement in bedding & matress in the near future

Dear Rutger, Thank you for your valuable feedback. We are delighted to hear that our central location contributed positively to your visit and that our team provided the friendly service we aim to deliver. Your kind words about the bar offerings are equally appreciated. However, we sincerely regret that some elements of your accommodation did not meet your expectations. Our beds are designed to offer a restful sleep experience, and we regret any discomfort you encountered. We continuously assess our amenities based on guest feedback to ensure they align with the high standards we strive to maintain. Regarding your comments on breakfast variety, we take note and will explore expanding our selections to better reflect local preferences. Nonetheless, we are pleased to know that opting out of daily housekeeping was convenient for your needs and that you value the benefits of our loyalty program. We look forward to welcoming you back again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 1.0/5

James G. Business - Confirmed reviews ALL

Room was cold. Brought it attention of front desk. Said maintenance would check. Nothing done. Shivered for two nights. Not extra blankets. Horrible

Dear James, Thank you for taking the time to share your feedback. We noticed your kind mention of the breakfast selection and we’re glad certain aspects met your needs. However, we sincerely apologize that your experience fell short in other areas. While our team is available around the clock to assist with room comfort, we regret that we were unable to resolve the concerns raised to your satisfaction. Your comments on value and sustainability have been noted, as we continuously strive to enhance our services without compromising guest comfort. Regarding the towels and coffee, we’ll review our in-room provisions to better align with expectations. We look forward to the chance to welcome you again for a more satisfying experience. Kind regards, Inge Staes, General Manager

Customer review rating 3.5/5

Johanna M. Business - Confirmed reviews ALL

Room was clean and good equiped. Not the newest renovation status but overall good.

Dear Johanna, Thank you very much for your feedback. It’s such a pleasure to note your high rating of our team. We’re pleased we helped create a comfortable environment during your business trip, and that you found your room well maintained and equipped with everything you needed. On the other hand, we’re sorry that some aspects didn’t fully meet your expectations. We’re currently reviewing ways to strengthen our WiFi connectivity, and we continue to assess our overall offering to ensure it reflects the value our guests expect. Nevertheless, we hope you took a moment to relax with the local dishes and Belgium beers in the Gourmet Bar; this is often a highlight for our guests after a long day of sightseeing. We hope to welcome you back for an even smoother stay next time. Best regards, Inge Staes, General Manager

Other web-users rate our hotel

  • 424 reviews 7.6/10 Location
  • 654 reviews 7.2/10 Room
  • 553 reviews 8.4/10 Service
  • 10 reviews 9.3/10 WiFi
  • 341 reviews 7.8/10 Breakfast
  • 250 reviews 7.1/10 Cleanliness
  • 88 reviews 9.4/10 Bar
  • 7 reviews 2.2/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Leuven