Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 868 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  868 reviews

Customer review rating 5.0/5

Divine S. M. B. Families - Confirmed reviews ALL

Everything was perfect. From the bed, location, and staff. There was just some rude guests which I know the hotel has nothing to do with but it makes the experience a little bit unpleasant

Dear Divine S., We appreciate your kind review. We are thrilled you had such a wonderful stay at Novotel Leuven Centrum. Our team takes pride in ensuring our beds provide the perfect rest, and we’re delighted you found our location convenient for your family trip. Your kind words about our staff truly warm our hearts. That said, we regret any discomfort caused by fellow guests during your visit. While such situations are beyond our control, we always aim to maintain a welcoming environment for everyone. Finally, we hope you enjoyed exploring Leuven’s charming streets and historic sites, just steps away from our doors. The entire team looks forward to seeing you again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Jalila E. R. Families - Confirmed reviews ALL

Agradable

Estimada Jalila, Muchas gracias por la reseña sobre su positiva estancia en nuestras instalaciones. Nos alegra que su estancia familiar en Novotel Leuven Centrum haya sido agradable. Agradecemos especialmente su confianza al reservar a través de nuestra aplicación y su participación en E. programa ALL Accor. Valoramos mucho su puntuación perfecta y su disposición a recomendarnos. Para que no se pierda ninguna novedad, hemos preparado contenidos personalizados que esperamos sean de su interés. Gracias por su confianza y esperamos verle de nuevo. Atentamente, Inge Staes, General Manager

Customer review rating 1.5/5

Gabriel M. C. Business - Confirmed reviews ALL

Tempersture was extremely hot, no way to cool down the temp. I needed to open the window with a lot of noice. My room was not clean at all after the first night and it wasn’t my choice. It should be my decision if i want my room to be clean or not I’m Platinum member as a reference.

Dear M. C., Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your stay fell short of expectations. Our team is available 24/7 to assist with room temperature adjustments and housekeeping preferences, ensuring comfort remains a priority. Your insights as a valued guest help us identify improvement opportunities, particularly in streamlining check-in processes and expanding sustainability initiatives. We remain committed to refining these aspects based on guest feedback. We hope to see you again for a more enjoyable experience. Best regards, Inge Staes, General Manager

Customer review rating 3.0/5

Ben H. Couples - Confirmed reviews ALL

Good room, good location, BUT....first night TV remote didn't work, I asked for new batteries, remote was then taken away and not returned....Also, when you use the coffee creamer on day 1, it doesn't get replaced for the rest of your stay...these are bad errors by the hotel staff that stops this place from getting better reviews.

Dear Ben, Thank you for sharing your detailed feedback with us. We are glad to hear you found your room comfortable and enjoyed its amenities during your stay. We sincerely regret that some aspects of your experience fell short of expectations. Our team is always available to address in-room concerns promptly, and we will reinforce our replenishment standards moving forward. We also take note of your comments regarding loyalty recognition and will review our protocols to better acknowledge returning guests. Finally, it is wonderful to know our central location provided convenient access to explore Leuven’s charm. We hope to welcome you back for a more consistently enjoyable experience. Best regards, Inge Staes, General Manager

Customer review rating 5.0/5

Aman D. Business - Confirmed reviews ALL

Great service and amazing front office and restaurant staff.

Dear Aman, We really appreciate this positive review of your recent visit. We are delighted you had such a positive experience with us. It’s wonderful to know our front office team made your arrival seamless and that our restaurant colleagues added value to your stay. Your recognition of their dedication means a lot to everyone here. We would love to welcome you back on many more occasions. Best wishes, Inge Staes, General Manager

Other web-users rate our hotel

  • 433 reviews 7.6/10 Location
  • 654 reviews 7.2/10 Room
  • 572 reviews 8.7/10 Service
  • 11 reviews 8.3/10 WiFi
  • 351 reviews 8/10 Breakfast
  • 305 reviews 6/10 Comfort
  • 252 reviews 7/10 Cleanliness
  • 96 reviews 5.7/10 Amenities

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