Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 837 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  837 reviews

TripAdvisor Rating  3.9/5  897 reviews

Customer review rating 2.0/5

Chloe E. Couples - Confirmed reviews ALL

The hotel was about a 20 minute walk from the central of Leuven and the areas around it are not that pedestrian friendly but we made it work, therefore location was fine. We were staying for my partners birthday so before our arrival, I had double checked with the hotel if they could decorate the room and both times I had emailed they had said it was fine and they had balloons ready for it. They had no balloons in our room when we got there, meaning my birthday surprise was ruined and they had obviously failed to communicate with the housekeepers and made me feel really disappointed. The room was nice enough, clean and had an interesting layout where the toilet and shower room was separate. The toilet room had no sink to wash your hands which felt slightly unhygienic so you have to go into the shower room to wash them.

Dear Chloe, Thank you for taking the time to review your recent stay at our hotel. We’re pleased to learn you found our location manageable for your partner’s birthday trip. Our proximity to historic Leuven makes us a practical choice for exploring the city’s cultural offerings. However, we sincerely apologize for the shortcomings you encountered. The lapse in room preparation for a special occasion falls short of our usual standards, and we deeply regret the impact this had on your plans. Regarding your comments about our check-in procedures, we acknowledge the need for clearer communication to streamline this process. We’ve shared your observations about in-room facilities with our team to help improve future guest experiences. Finally, we’re glad the cleanliness and distinct layout of your room contributed positively to your stay. Our housekeeping team takes pride in maintaining welcoming spaces for all guests. We hope to be able to welcome you back for an improved stay. Kind regards, Inge Staes, General Manager

Customer review rating 4.0/5

Christian D. B. Families - Confirmed reviews ALL

Good and professional Services. Rooms ok and ready at time. A bid sad that there was no parking places available. Even if there is parking unther the hotel.

Dear Christian, Thank you for your positive feedback. We’re glad you found our services professional and your room prepared to your satisfaction. It’s a pleasure to know your family had a comfortable start to your stay. However, we regret the inconvenience you experienced with parking availability. While our location offers easy access to public transport and central Leuven, we understand parking can be challenging during peak times. Our team is always ready to assist guests with alternative solutions. Finally, we’re delighted Theodora provided excellent support during your reservation and check-in process. Her dedication reflects our commitment to making every guest’s experience memorable. We look forward to seeing you again in the future. Best regards, Inge Staes, General Manager

Customer review rating 4.5/5

Ken A. N. Business - Confirmed reviews ALL

Clean room, quiet, good breakfast.

Dear Ken, Thank you for this review. We are delighted to hear your stay met your expectations. It was A. pleasure to provide A. clean, comfortable space for your business trip. We are also glad our breakfast offerings contributed positively to your mornings. Thank you for choosing us through your travel agent and for your loyalty as A. Silver ALL member. We hope to welcome you back soon. We look forward to welcoming you back. Best wishes, Inge Staes, General Manager

Customer review rating 4.0/5

Paul F. Families - Confirmed reviews ALL

fine

Dear Paul, Thank you for this review. We’re glad your family found our location convenient for exploring Leuven’s city center. Staying within walking distance of key attractions adds to the ease of family trips, and we’re happy this worked well for you. That said, we regret the uncertainty you felt about parking availability. While parking spaces near the hotel can fill quickly during peak times, our team is always ready to guide guests toward nearby public parking facilities. Nonetheless, we appreciate your recognition as a Classic member and hope the benefits enhanced your stay. We look forward to welcoming you back, whether for another family visit or a future trip to our historic city. We look forward to seeing you again on a future trip. Kind regards, Inge Staes, General Manager

Customer review rating 4.5/5

Roger H. J. C. Couples - Confirmed reviews ALL

Up to the usual standard, as expected

Dear Roger, Thanks for this great rating. We are delighted your stay met expectations and that you chose Novotel Leuven Centrum for your couple’s trip. Appreciating your Platinum status loyalty, we value your recognition of our consistent standards. That said, we regret any inconvenience caused by our room service policy. Our team is always ready to adjust services according to guest preferences during short stays. Finally, we hope you enjoyed exploring Leuven’s charming city center, just a short walk from our hotel. We would be delighted to welcome you back on another occasion. All the best. Inge Staes, General Manager

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Other web-users rate our hotel

  • 408 reviews 7.7/10 Location
  • 622 reviews 7.2/10 Room
  • 495 reviews 8/10 Service
  • 11 reviews 9/10 WiFi
  • 359 reviews 7.8/10 Breakfast
  • 237 reviews 7/10 Cleanliness
  • 112 reviews 6/10 Vibe
  • 112 reviews 5.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.