Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 903 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  903 reviews

Customer review rating 3.5/5

Neil S. Couples - Confirmed reviews ALL

Not memorable. Staff courteous but not overly friendly.disinterested when we had a problem with parking.

Dear Neil, Thank you for reviewing your visit to our hotel. We are grateful for your acknowledgment of our team’s courteous approach and for recognizing the cleanliness standards throughout your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Challenges with your accommodation, internet access, and both arrival and departure processes are not the experiences we wish for our guests. Our reception staff is always available to help resolve concerns, including any parking difficulties, and we will take your perspective into account. On a positive note, it is reassuring to read that your overall impression was favorable and that you found certain areas of our service satisfactory. We do hope to welcome you back for an improved experience. Best wishes, Inge Staes, General Manager

Customer review rating 4.5/5

Javier G. D. Business - Confirmed reviews ALL

Very convenient hotel for a business trip close to Leuven

Dear Javier, Thank you for your valuable feedback. It’s wonderful to know your stay with us met your expectations. We’re especially pleased our location’s convenience for your business needs worked well. Your recognition of our loyalty program’s value means a lot, and we’re glad your Silver status enhanced your experience. Our team takes pride in creating environments where professionals can focus and recharge effortlessly. We hope we can welcome you back in the future. Best wishes, Inge Staes, General Manager

Customer review rating 2.0/5

Gavin P. M. Business - Confirmed reviews ALL

AC in room not functional - low temperature could not be achieved. Shower pressure at full tap rotation (at max ovveride) was poor Water in fridge was already opened and consumed by a previous occupier!

Dear Gavin, Thank you for taking the time to share your feedback. We are pleased that you found our check-in process smooth and appreciated our team’s service during your business trip. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced with the climate control in your accommodation. Our team is available 24/7 to assist with temperature settings to ensure comfort. We also apologize for the shortcomings in the bathroom facilities and the issue with the refreshments in your room. Our staff is always available to sort these situations on site. We hope to welcome you back in the future. Best regards, Inge Staes, General Manager

Customer review rating 4.5/5

Peter H. Business - Confirmed reviews ALL

Efficient friendly staff

Dear Peter, Thank you for positively reviewing your visit. We are delighted to hear you had such a positive stay at Novotel Leuven Centrum. Your recognition of our team’s efficiency means a great deal to us. We’re particularly pleased to know our ALL loyalty program added value to your business trip experience through the Accor booking platform. The 10/10 recommendation scores for both our hotel and loyalty scheme truly motivate us to maintain these standards. It would be a pleasure to welcome you back in the future. Kind regards, Inge Staes, General Manager

Customer review rating 1.5/5

Mayank U. M. Business - Confirmed reviews ALL

The lady at the reception during the morning shift was really rude. we were a group of 5 people who booked the room for 8 days. we had flight of around 18 hours and when we arrived at Leuven we were really tired, we were at the hotel 1 hour early and we request the receptionist to provide us at least 1 room so that we can freshen up and she straight away denied us the room. when we came back after 30 mins she was already started assigning rooms to other people. if we booked a room for 8 days we would expect a complementary water bottle for each day just like the first day and we were denied the water bottle as well. there are no vegetarian or Vegan option in the menu for breakfast. our room bookings included breakfast and the only thing which we were able to ear was juice and fruits. The lady the reception was really really rude to the entire group. apart from her the other staff members were really polite and helpful.

Dear Mayank, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our housekeeping team’s efforts to maintain a clean and welcoming environment throughout your stay. However, we sincerely apologize that your experience fell short in some areas. Our check-in time begins at 3:00 PM, and while we aim to accommodate early arrivals when possible, availability depends on room readiness from prior departures. Regarding dining options, our breakfast buffet includes seasonal selections, and we regret if these did not fully align with your preferences. Please know our policy includes one complimentary water bottle per room upon arrival, with additional beverages available for purchase at the bar or reception. Our staff is trained to uphold high standards of hospitality and we are heartened to know that the majority of our team provided the attentive and courteous service that we are known for. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Inge Staes, General Manager

Other web-users rate our hotel

  • 429 reviews 7.6/10 Location
  • 651 reviews 7.3/10 Room
  • 603 reviews 8.5/10 Service
  • 10 reviews 8/10 WiFi
  • 349 reviews 7.8/10 Breakfast
  • 305 reviews 6.1/10 Comfort
  • 256 reviews 7/10 Cleanliness
  • 108 reviews 9.3/10 Bar

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