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Novotel Leuven Centrum Hotel 4 stars

Customer review rating 4.3/5 5,609 reviews

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Novotel Leuven Centrum
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+ 21 Services

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Hammam
  • Clay tennis court (nearby) Paying
Business services
  • 9 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 leuven
belgium

Tel: +3216939001

Fax: (+32)1/6213201

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIERSET At 64km / 39.77 miles

  • By plane

    BRUXELLES NATIONAL At 20km / 12.43 miles

  • By plane

    CHARLEROI BRUSSELS SOUTH At 80km / 49.71 miles

  • By train

    LEUVEN At 0.3km / 0.19 miles

GPS :50.88629, 4.710015

Our accommodation(s)

Spacious, contemporary in design, and adaptable describes the rooms at Novotel Leuven Centrum. The hotel room is truly a place for living and perfect for all your needs. Whether you choose a superior or executive room, all the rooms offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, telephone, safe, TV, minibar and free WIFI.

Our restaurants and bars

GOURMET BAR

Type of cuisine: Regional

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 1AM.

GOURMET BAR

Have a drink or quick bite to eat in our modern and cozy bar. Whether you choose an appetizer or a snack, don't forget to try one of our traditional Belgian beers. The bartender will be happy to switch the TV over so you don't miss your favorite sport!

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Leuven Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,609 reviews

TripAdvisor Rating 4.0/5

835 reviews

Satisfied but not perfect

Customer review rating 3.5/5

Erik D. B. Business - 12/09/2021 Confirmed reviews ALL

Accommodation is ok. BUT parking is not good. You basically have to add 20 euro to the room rate.

Dear Mister DE B., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The car parking is not our property and we thus don't decide the rates; Alternative public parkings are available at walking distance from the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

well located, poor quality

Customer review rating 3.0/5

D. M. Couples - 06/09/2021 Confirmed reviews ALL

The experience was overall a good one. But we like a clean room, ours was definitely not. (Sand in the toilet room, dust everywhere in the room) There was no soap to shower. Although this might be due to COVID-restrictions, this should've been stated in advance so we could prepare for it) Breakfast was ok. Everything there we needed. But coffee in a cup? That's the first time we got this in a Novotel.. Very sad. Especially because there were glasses available for juice.

Dear Mister D., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will off course check with our housekeeping team what went wrong in your room because this is not the service we normally offer. Concerning the amenities like shampoo and shower gel they are available at the reception desk. We put several posters at the reception and in the elevator mentioning this, off course my team should also have informed you during check-in. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Well located and very good condition of service

Customer review rating 5.0/5

O. A. K. Couples - 24/08/2021 Confirmed reviews ALL

Very much ok

Dear Mister O., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Good Stay & Location excellant

Customer review rating 4.5/5

Vijay P. Couples - 23/08/2021 Confirmed reviews ALL

We were warmly welcomed by the tall always helpful manager at the reception ( sorry not to have asked his name) who explained in details the facilities at the hotel and more importantly the Town & its + points - restaurants, how to find our way around on foot & where to leave the car - which we left in front of the hotel . All this from the Hotel was consistent throughout including the BF that we enjoyed very much specially that warm eggs & bacon with a pleasant person serving us all. Great experience & we will return

Dear Mister P., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Very attentive staff

Customer review rating 4.5/5

Daniel Business - 18/08/2021 Confirmed reviews ALL

Very smooth check-in experience & extremely friendly staff. Unfortunately, due to covid many facilities have been shut down (I.e. gym and sauna)

Dear Mister W., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Super location

Customer review rating 5.0/5

Anonymous Business - 17/08/2021 Confirmed reviews ALL

A lovely hotel. Situated not far from the station and city centre. Had a lovely view from our room. Very clean and friendly staff

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Novotel in corona

Customer review rating 3.0/5

Mohammad Friends - 09/08/2021 Confirmed reviews ALL

I do understand that its corona but when the ac is hot at least some help from engineer to.

Dear MOHAMMAD A., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Well located

Customer review rating 4.0/5

Rob Solo - 03/08/2021 Confirmed reviews ALL

Clean and quiet.

Dear Mister V., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Good price - quality relation

Customer review rating 4.0/5

Dewit Business - 02/08/2021 Confirmed reviews ALL

Very friendly staff, great room. Hotel on walking distance from the city centre.

Dear Mister D., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Helpful staff & well located

Customer review rating 4.0/5

Kris Couples - 15/07/2021 Confirmed reviews ALL

OK : staff did his uttermost best to welcome us and help us - size of the room was good To improve : room was very warm and could not be cooled down (strange because it was raining and cold outside since a couple of days - make some coffee pads available separately (may be in plastic bags or similar for Covid, but this would avoid us to use an additional packaged cup to have an additional coffee)

Dear Mister W., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Glad to visit again

Customer review rating 5.0/5

Afokias Families - 13/07/2021 Confirmed reviews ALL

As per usual the welcome was warm and genuine. The staff are a tribute to this hotel. Sadly due the prolonged closure some staff are no longer with the hotel. Current restrictions meant no restaurant or bar facilities.

Dear Mister F., Thank you for visiting us again and the great feedback. Looking forward welcoming you back soon, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Exeptional kitchen

Customer review rating 4.5/5

Tibor K. Business - 24/03/2020 Confirmed reviews ALL

The atmosphere was all over very good in the hotel and I really liked the kitchen, all the dishes and beer I tried was exceptionally good.

Dear Mister K., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Nice and clean

Customer review rating 4.5/5

Emmeline B. Families - 22/03/2020 Confirmed reviews ALL

My mum and I stayed at this hotel for three nights, and it was very nice. The bed was comfy, and the breakfasts were excellent. We booked an accessible room, as I am a wheelchair user. The only problem was that there seemed to be a belief that wheelchair users are very tall! As I am not,I could not see into the bathroom mirror, and was also quite a way from the bathroom sink. In addition, it would be good if the height of the bed was adjustable, as this would make it easier to get in and out.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Perfect!

Customer review rating 5.0/5

Charlotte B. Couples - 21/03/2020 Confirmed reviews ALL

Thank you so much! Everything was perfect. :-)

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Well located

Customer review rating 3.5/5

Anders S. Business - 20/03/2020 Confirmed reviews ALL

Well located hotel with walking distance to the city center. Tasty food and a nice coffee lounge.

Dear Mister S., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Nice rooms

TripAdvisor rating 4.0/5

barryc867 Business - 15/12/2019 TripAdvisor review

The rooms are great, love the showers. Shame about the horrible paper cups in the rooms, no cup of tea can survive them (we went to the bar to get some proper cups). 15 mins walk from the centre, in the evening we were easily able to walk in to the Leuven Christmas market

Dear Barry, Thank you very much for the great review. We are glad you enjoyed your stay with us. Looking forward welcoming you again soon. With kind regards,

MR KHAN

TripAdvisor rating 5.0/5

Ikhan0 Family - 03/11/2019 TripAdvisor review

we stay here quite often and we have enjoyed every time. The only thing to mention is that the hotel needs to think about replenishing enough tea and coffee in the room. i have to constantly ask and normally the staff starts arguing as i believe it effects their overall budget. i have also noticed that the drink prices have gone up and maybe because of this guests are drinking elsewhere now. the bar area was quite empty last couple of times. apart from this all good and good atmosphere.

Dear Mister Khan, Thank you for your review. We are glad to read that you enjoyed your stay in our hotel. We are looking forward welcoming you back soon. With kind regards,

Clean and comfortable

TripAdvisor rating 3.0/5

stanton0406 Family - 03/08/2019 TripAdvisor review

We booked a room for a family of 4 on a road trip back to the UK from Italy. Wanted to stay in Ghent but couldn't find suitable accommodation so decided on Leuven instead. It was tight for 4 people (very different from the Novotel Suite we recently stayed in) but the beds were comfortable and we all had a good night's sleep. Location is further away from the old town centre than I realised (a good 15 min walk) and it's situated on a ring road which is easy to get to from the motorway. Town was very quiet and food very expensive compared to rest of europe. Secure parking underneath at 20 euros a night is expensive. There is free parking on the street but with a car full of belongings we wanted something locked. Having paid in advance for room and breakfast there is a very complicated revalidation on credit card for extras which is unncessary. We bought 2 drinks at the bar which we could have just paid for there and then rather than having to sign for an addition 50 euro credit. Breakfast was OK and kids ate for free.

Decent hotel at excellent location

TripAdvisor rating 4.0/5

Sabine_Dirk Family - 24/04/2019 TripAdvisor review

With the exception that the room wasn't made up on the second day, the hotel would have been excellent. This was even more bothersome, as the pillow case had thorn over night and wasn't replaced. Since I only returned late after midnight, I didn't seek for a solution at that moment. For the rest a decent breakfast and friendly service.

REVISITING IN THE NEW YEAR

TripAdvisor rating 5.0/5

Ath_az Family - 22/01/2019 TripAdvisor review

I was greeted with smiles and handshakes again as I came back for a short family visit, less than my previous 12 night visit. Really nice people work in this hotel They are good ambassadors to the brand.

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