Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 878 reviews

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Novotel Leuven Centrum - Image 1
Novotel Leuven Centrum - Image 2
Novotel Leuven Centrum - Image 3
Novotel Leuven Centrum - Image 4
Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

EXECUTIVE ROOM WITH ONE DOUBLE BED

Photo out of - EXECUTIVE ROOM WITH ONE DOUBLE BED

With special features designed especially for you, the Executive Room offers VIP treatment, Queen sized bed 160x200, rain shower, free WIFI, bathrobe and slippers, complementary toiletries and Nespresso machine for your comfort. For up to 2 adults.

  • Views:

    City View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
See availabilities

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 139 rooms
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • 139 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Video game area
  • Indoor playground for children
  • Play area

Well-being

Fitness Center

  • On site

Hamam/Steam bath

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

GOURMET BAR

Photo out of - GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Cooking style
Regional
Capacity
35
Accessibility
Accessible service
3000 Leuven, Belgium
Telephone +32 16 21 32 40
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Have a drink or quick bite to eat in our modern and cozy bar. Whether you choose an appetizer or a snack, don't forget to try one of our traditional Belgian beers. The bartender will be happy to switch the TV over so you don't miss your favorite sport!

Treat yourself to a wide selection of delicious offerings from our generous and healthy breakfast buffet. The perfect start to a perfect day of work or sightseeing in and around the historic city centre of Leuven.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  878 reviews

Customer review rating 5.0/5

Kumar K. Business - Confirmed reviews ALL

Dear K., We appreciate you sharing your comments with us. We are delighted that your stay with us was comfortable and that you found your room so pleasant. Our team takes real pride in being friendly and helpful, so we are glad they made a lasting impression, from the warm welcome to handing over your Amazon package. It is also great to know you enjoyed our Gourmet Bar and the breakfast spread. Even so, we are sorry you were not offered a room upgrade and that you missed the chance to enjoy your welcome drink. Our team is always at hand to assist with any membership benefits, and we regret these details were overlooked on this occasion. Nonetheless, we are thrilled that your welcome amenity exceeded your expectations and that you continue to trust us for your business trips. We hope that we can welcome you back in the future. Kindest regards, Inge Staes, General Manager

Customer review rating 3.0/5

Iftikhar A. Families - Confirmed reviews ALL

Dear Iftikhar, Guest feedback is important to us, and we appreciate you sharing your impressions. We are pleased that our location, just a short walk from the train station and the historic city centre of Leuven, proved convenient for your family visit. However, we sincerely apologise that your interactions with our staff members fell short of the courteous service we aim to provide. Your comments about the team’s responsiveness and the value you perceived will be taken into careful consideration as we continually refine our guest experience. We hope that you might reconsider and choose to visit us again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Cheolkyun K. Business - Confirmed reviews ALL

Dear K., Many thanks for your valuable feedback. We are delighted that you found your stay perfect and enjoyed our convenient location. That said, we are sorry that some in-room items were not refreshed after housekeeping and that a kettle was missing from your room. Our team is always available at reception to promptly sort any shortcoming of this kind. Nonetheless, we are glad our central setting proved ideal for your business trip. We hope that you will return in the future. Best regards, Inge Staes, General Manager

Customer review rating 5.0/5

Lindsay T. Business - Confirmed reviews ALL

Dear T., Please accept our sincere thanks for this kind feedback. We are delighted that our team went out of their way to make your last-minute work trip as smooth as possible. It is wonderful to hear that their efforts helped ease the stress of your travel and left you with such a positive impression. The entire team hopes to see you again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Andrise M. Business - Confirmed reviews ALL

Dear Andrise, Thank you for positively reviewing your visit. We are delighted that you found our team nice and available throughout your business stay. It is great to know that your room met your expectations as well. Our hotel aims to offer a comfortable and welcoming space for every guest. We would love to welcome you back on many more occasions. Best wishes, Inge Staes, General Manager

Dear S., Guest feedback is important to us, and we appreciate you sharing your impressions. We regret the shortcomings you experienced with your room; our housekeeping team is always available to refresh amenities or supplies during your stay. We provide a complimentary bottle of water upon arrival, with additional drinks available for purchase at the bar or reception. Our front desk is available 24 hours a day, so please don’t hesitate to reach out if anything isn’t quite right. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Inge Staes, General Manager

Customer review rating 5.0/5

Shinichi G. Business - Confirmed reviews ALL

I would like to express my sincere gratitude for your exceptionally kind and courteous assistance. Due to my flight schedule, I arrived at the hotel well before the standard check-in time. Despite my early arrival, your staff kindly checked whether my room was already available and allowed me to check in early. I was actually feeling a little unwell that day, so your kindness and consideration were especially helpful and meant a great deal to me. I would like to take this opportunity to express my sincere appreciation once again for your thoughtful, professional, and courteous service. Thank you very much for your exceptional hospitality.

Dear Shinichi, Thank you very much for your kind feedback. We are delighted that our front desk team could welcome you before the standard check-in time and make your early arrival as smooth as possible. It means a great deal to us that their kindness made a real difference when you were feeling unwell. We believe a warm, attentive welcome sets the tone for the whole stay, and we are glad our team delivered that for you. We are also pleased that your room felt clean, comfortable, and wonderfully quiet, even on a lower floor. A peaceful environment is something we know our guests value, and we are happy yours offered exactly that. Our team takes great pride in offering professional and courteous service, and your words are a lovely reminder of why that matters. We would love to have you back. All the best, Inge Staes, General Manager

Customer review rating 5.0/5

Kumar K. Business - Confirmed reviews ALL

Stay was comfortable as usual. Room was comfortable, breakfast was good, staff were extremely friendly, and the bar was fantastic. They even went out of their way to reach out across the hallway to hand my Amazon package to me - so friendly.

Dear K., We appreciate you sharing your comments with us. We are delighted that your stay with us was comfortable and that you found your room so pleasant. Our team takes real pride in being friendly and helpful, so we are glad they made a lasting impression, from the warm welcome to handing over your Amazon package. It is also great to know you enjoyed our Gourmet Bar and the breakfast spread. Even so, we are sorry you were not offered a room upgrade and that you missed the chance to enjoy your welcome drink. Our team is always at hand to assist with any membership benefits, and we regret these details were overlooked on this occasion. Nonetheless, we are thrilled that your welcome amenity exceeded your expectations and that you continue to trust us for your business trips. We hope that we can welcome you back in the future. Kindest regards, Inge Staes, General Manager

Customer review rating 3.0/5

Iftikhar A. Families - Confirmed reviews ALL

Will not book again

Dear Iftikhar, Guest feedback is important to us, and we appreciate you sharing your impressions. We are pleased that our location, just a short walk from the train station and the historic city centre of Leuven, proved convenient for your family visit. However, we sincerely apologise that your interactions with our staff members fell short of the courteous service we aim to provide. Your comments about the team’s responsiveness and the value you perceived will be taken into careful consideration as we continually refine our guest experience. We hope that you might reconsider and choose to visit us again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Cheolkyun K. Business - Confirmed reviews ALL

perfect

Dear K., Many thanks for your valuable feedback. We are delighted that you found your stay perfect and enjoyed our convenient location. That said, we are sorry that some in-room items were not refreshed after housekeeping and that a kettle was missing from your room. Our team is always available at reception to promptly sort any shortcoming of this kind. Nonetheless, we are glad our central setting proved ideal for your business trip. We hope that you will return in the future. Best regards, Inge Staes, General Manager

Customer review rating 5.0/5

Lindsay T. Business - Confirmed reviews ALL

I was travelling for a last minute work trip and things were very stressful. But all of the staff at the hotel were super helpful and went out of their way to make my experience the best that they could

Dear T., Please accept our sincere thanks for this kind feedback. We are delighted that our team went out of their way to make your last-minute work trip as smooth as possible. It is wonderful to hear that their efforts helped ease the stress of your travel and left you with such a positive impression. The entire team hopes to see you again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Andrise M. Business - Confirmed reviews ALL

Team was nice and available

Dear Andrise, Thank you for positively reviewing your visit. We are delighted that you found our team nice and available throughout your business stay. It is great to know that your room met your expectations as well. Our hotel aims to offer a comfortable and welcoming space for every guest. We would love to welcome you back on many more occasions. Best wishes, Inge Staes, General Manager

Customer review rating 4.5/5

Niels H. Business - Confirmed reviews ALL

Fine, easy check-in and check-out, room was nice, cleaning good although cleaning every other day would also be acceptable

Dear Niels, Thank you for positively reviewing your visit. We are delighted that you found your check-in and check-out smooth and your room comfortable. Our team takes pride in maintaining spotless rooms for every guest. Still, we are sorry that the daily housekeeping felt unnecessary during your stay. Our front desk team is always happy to adjust the service schedule upon request. Nonetheless, we are glad our location suited your business trip perfectly and that your overall experience was a positive one. It would be an absolute pleasure to welcome you again in the future. Best regards, Inge Staes, General Manager

Customer review rating 4.0/5

Frederic M. Business - Confirmed reviews ALL

service was nice and funny at the bar

Dear Frederic, Thank you for sharing such a valuable review. We are delighted that you found our bar service nice and entertaining. However, we are sorry that the calm of your room did not meet your expectations. Our team is available 24/7 and would have been happy to help find a solution, perhaps with a room facing a quieter side of the building. Nonetheless, we are glad that you had an enjoyable stay overall. We do hope that you will return on another occasion. Best regards, Inge Staes, General Manager

Customer review rating 3.5/5

Pascal B. Solo - Confirmed reviews ALL

The stay was fine. There is mold in the shower and a lot of road noise from the traffic.

Dear Pascal, Thank you for choosing us and for sharing your review. We are delighted that our team made you feel welcome and that your four-legged companion could join you during your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is available around the clock to address any housekeeping concerns, and we would have been happy to assist straight away. Your comfort is important to us, and our reception team can also provide guidance on room configurations that might better suit your preferences for tranquillity. We hope to have the occasion to welcome you back in the near future. Kind regards, Inge Staes, General Manager

Customer review rating 4.0/5

Luk D. V. Couples - Confirmed reviews ALL

Alles was super

Beste Luk, Bedankt voor uw review, we appreciëren het dat u D. tijd ervoor nam. We zijn content dat alles tijdens uw verblijf naar wens was. Onze ligging op wandelafstand van het historische stadscentrum maakt het inderdaad gemakkelijk om Leuven te verkennen, en we vinden het fijn dat u hiervan heeft kunnen genieten. Graag tot een volgende keer. Met vriendelijke groeten, Inge Staes, General Manager

Customer review rating 4.5/5

Giuseppe M. Business - Confirmed reviews ALL

I've been in Novotel Leuven Centrum multiple times.... I really like the fact that, apart being a nice hotel with great breakfast and nice rooms, it also has interesting optionals like the gym. The restaurant is also not bad.

Dear Giuseppe, Thank you for your positive feedback. We are delighted that you find our hotel comfortable and appreciate how close we are to the train station. Our team is also pleased that you enjoy the breakfast, the rooms, and the optional facilities like our renovated fitness room. It is rewarding to know that the Gourmet Bar restaurant meets your expectations as well. The entire team look forward to welcoming you back on a future visit. Kind regards, Inge Staes, General Manager

Customer review rating 4.5/5

Kate H. Friends - Confirmed reviews ALL

Nice staff, very nice rooms and not to Long from the city center

Dear Kate, We are delighted that you found our team so nice during your stay. Our rooms clearly made a great impression on you, and we are glad you felt so comfortable there. It is also lovely that our location suited your plans, with the city centre just a short walk away. We all look forward to seeing you again in the future. Best regards, Inge Staes, General Manager

Customer review rating 1.5/5

Rodrigo G. Business - Confirmed reviews ALL

Unfortunately, my stay did not meet expectations. The check-in experience was frustrating. It took more than 10 minutes to find someone who could assist me, as there was no staff member at reception. I checked the bar, restaurant, and reception area before finally finding someone to help. The room door was also problematic. It would get stuck every time I opened or closed it, requiring me to push and pull it repeatedly to make it shut properly, which became quite annoying during my stay. Breakfast service was disappointing as well. On two separate mornings, different waiters cleared away my coffee and breakfast plate while I was still eating and drinking. Being rushed through breakfast is not a pleasant way to start the day. Overall, there is room for improvement in both customer service and maintenance.

Dear Rodrigo, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that your stay fell short of your expectations. Our front desk is staffed around the clock, and your arrival experience does not reflect the attentive welcome we strive to provide. We regret that it took longer than it should have to get you settled in and apologise for the inconvenience faced with your room door. We strive to maintain our facilities to a high standard for the comfort of our guests, and we appreciate you bringing this to our attention. It is also disappointing to learn that you felt rushed during breakfast. A calm, unhurried meal sets the tone for the day, and clearing plates prematurely goes against the relaxed, welcoming atmosphere we aim to create in our Gourmet Bar. We hope that you will consider staying with us again in the future. Best regards, Inge Staes, General Manager

Customer review rating 4.0/5

Joop D. Business - Confirmed reviews ALL

Good location, friendly staf

Dear Joop, Thank you for choosing us and for sharing your review. We are glad you found our team friendly and that our reception staff made you feel welcome. Cleanliness is something we take seriously, and it is rewarding to know you noticed our efforts on that front. However, we regret that the value for money did not meet your expectations. Our rates reflect the central location and the amenities we offer, and we always aim to deliver a stay that feels worthwhile. Nonetheless, our location remains a highlight for many of our regular guests. We hope you were able to take advantage of the short walk into Leuven’s city centre and the easy access to the train station. We look forward to having the opportunity to welcome you back in the future. Best wishes, Inge Staes, General Manager

Customer review rating 4.5/5

R. R. Couples - Confirmed reviews ALL

Easy

Dear R., Thank you for your positive feedback. We are thrilled that you found our hotel perfect for your three-night stay with your partner. Our team is delighted that your booking experience through the Accor ALL App was so smooth and that you value your Gold status membership. It would be a pleasure to welcome you back in the future. Kind regards, Inge Staes, General Manager

Customer review rating 3.0/5

Ovidio R. Couples - Confirmed reviews ALL

Cleaning not optimal. Sofas and chairs had plenty of stains

Dear Ovidio, Thank you for choosing our hotel and for sharing your review. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team takes great pride in maintaining the highest standards of housekeeping, and we regret that the appearance of the seating in your room fell short on this occasion. Your comments have been noted, and our housekeeping team will pay extra attention to these details. We hope to welcome you back. Best wishes, Inge Staes, General Manager

Customer review rating 5.0/5

Marie W. Solo - Confirmed reviews ALL

I felt like a princess thanks to your warm, excellent care.

Dear Marie, Thank you very much for this kind review. We are thrilled that our team made you feel like a princess with their warm care. Our staff takes great joy in creating that special feeling for every guest, and knowing you felt so well looked after truly brightens our day. Your perfect recommendation score means the world to us, and we are so glad your solo trip to Leuven turned into such a memorable moment. We look forward to the pleasure of welcoming you back. Many thanks again, Inge Staes, General Manager

Customer review rating 4.0/5

Filippo D. M. Business - Confirmed reviews ALL

I was in Leuven for a Business Trip and the Novotel hotel is perfectly located. Maybe the gym could use a refresh and surely we would appreciate a larger and more comfortable space. The rest was quite good.

Dear Filippo, Thank you for reviewing your visit to our hotel. We are glad you found our hotel perfectly located for your business trip, with the city centre just a 15-minute walk away. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our fitness room was fully renovated in summer 2023, and our team is always available 24/7 to assist with any connectivity concerns you may encounter. Nonetheless, we are pleased that the rest of your stay was quite good. We hope to have the occasion to welcome you back in the near future. Kind regards, Inge Staes, General Manager

Customer review rating 4.0/5

Jake B. Business - Confirmed reviews ALL

Room great, front desk service wonderful, breakfast nice but lack of seating in busy times and do not remember seeing take away cups for drinks.

Dear Jake, Thank you for choosing our hotel and for sharing your review. We are delighted that you found your room great and appreciated the warm welcome from our front desk team. It is also lovely to hear that our hotel made a strong impression on you and that you enjoyed our breakfast offering. Even so, we are sorry that some aspects of your stay fell short of your expectations. We understand how important a smooth breakfast experience is, especially during business trips, and we regret the inconvenience caused by the limited seating and the unavailability of take away cups. Nonetheless, we are thrilled that our central location suited your needs so well. We hope that we have the pleasure of welcoming you back in the future. Best regards, Inge Staes, General Manager

Other web-users rate our hotel

  • 398 reviews 7.8/10 Location
  • 631 reviews 7.2/10 Room
  • 670 reviews 8.7/10 Service
  • 10 reviews 6.8/10 WiFi
  • 314 reviews 7.9/10 Breakfast
  • 294 reviews 5.9/10 Comfort
  • 238 reviews 6.3/10 Cleanliness
  • 143 reviews 9.6/10 Bar

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