Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 854 reviews

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Novotel Leuven Centrum - Image 1
Novotel Leuven Centrum - Image 2
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  854 reviews

Customer review rating 4.5/5

Stacy C. Business - Confirmed reviews ALL

pleasant. hotel room was too hot. stairway was dark one morning. front desk staff were helpful and accommodating.

Dear Stacy, We would like to thank you for taking the time to review your time at our hotel. We are delighted to know your time with us was pleasant. Your feedback is invaluable in helping us enhance our services. We appreciate your kind words about our helpful front desk team and the smooth booking process via email. Our staff strives to make every interaction efficient and accommodating, especially for our ALL members. That said, we regret any inconvenience caused by the room climate and stairway lighting. Our team is always available to adjust room settings for comfort, and we’ll review lighting maintenance to ensure better visibility. Finally, we’re glad you found value in our loyalty program. Leuven’s charming center is just a short walk away, perfect for unwinding after meetings. We hope to welcome you back again in the future. Best wishes, Inge Staes, General Manager

Customer review rating 3.0/5

Caudwell Business - Confirmed reviews ALL

Location is reason for stating here. Food mediocre, check out experience lacklustre - now can’t have an invoice printed because of government laws, yet every other hotel I stay at in Belgium is allowed to print (including other Accor group properties). Very odd.

Dear Guest, Thank you for providing us with your candid feedback. We are pleased to know our location proved convenient for your needs during your business trip. Our proximity to Leuven’s cultural attractions and transport links remains a highlight for many guests. However, we sincerely regret that certain aspects of your stay fell short of your expectations. Our team is always available to assist with any requests during your visit, and we take your comments about the dining experience and administrative processes seriously as we strive to improve. Regarding your mention of decor, we continuously explore updates to maintain a welcoming environment for all guests. I am sorry that you did not get your invoice at check out, we did send it by email today. We do hope that we will have the chance to see you again in the future. Best wishes, Inge Staes, General Manager

Customer review rating 3.5/5

Giacomo Z. Business - Confirmed reviews ALL

No water in the gym, no complimentary water in the room

Dear Giacomo, Thank you for taking the time to share your thoughts with us. We are pleased to know that your overall stay met your expectations for your business trip. While our rooms typically provide a welcome water bottle per stay, additional refreshments are available at reception or our bar. Situated near Leuven’s historical center and major transport links, our location aims to provide both tranquility and accessibility. We’re glad to know that this contributed positively to your visit. We hope to welcome you back in the future. Kind regards, Inge Staes, General Manager

Customer review rating 5.0/5

Vincent M. V. Couples - Confirmed reviews ALL

I normally don't answer to feedback requests unless something is off. This is an exception though. We arrived very late, tired, beaten, sad. your colleague at the desk, i sadly didn't catch his name (just remember that he studies in Leuven and speaks 7 languages), he noticied, and was super kind and helpful, and mindful of our needs. So I hope this message gets to him again: thank you sir. To management: I hope you give this guy a raise, because his kindness and thoughtfulness is attracting more customers. Best hotel experience ever - and I'm not saying this lightly, just thanks to one guy. Thanks and see you again.

Dear Vincent M., Thank you for this high rating. We are delighted to hear that your experience at Novotel Leuven Centrum was so memorable. It was heartening to know that our colleague’s attentiveness and multilingual skills made such a difference during your late arrival. His dedication to ensuring guests feel welcomed aligns with the values we hold dear, and we will certainly pass your kind words along to him. We’re also pleased that his efforts contributed to making your stay one of the best you’ve encountered. Thank you again for recognizing the impact of our team’s hospitality. We hope to welcome you back soon, perhaps when you can explore more of Leuven’s charming city center just a short walk from our hotel. We hope to welcome you back for another enjoyable visit. Best wishes, Inge Staes, General Manager

Customer review rating 5.0/5

Vasanth K. N. Business - Confirmed reviews ALL

Well located, it would be better if they offer dinner option as well.

Dear Vasanth, Thank you for this high rating. We are thrilled to hear you enjoyed your stay at Novotel Leuven Centrum. Our team takes pride in offering a convenient location that makes exploring the city easy for guests like you. That said, we regret any inconvenience caused by the dining options available during your visit. Our Gourmet Bar serves local and international cuisine daily until 11 PM, and we also recommend nearby eateries for a varied experience. Nonetheless, it’s wonderful to know our central position contributed positively to your business trip. We hope you found the surrounding area’s vibrant atmosphere as inspiring as we do. We look forward to welcoming you back on future occasions. Best wishes, Inge Staes, General Manager

Other web-users rate our hotel

  • 423 reviews 7.6/10 Location
  • 643 reviews 7.3/10 Room
  • 526 reviews 8.2/10 Service
  • 11 reviews 9/10 WiFi
  • 344 reviews 7.7/10 Breakfast
  • 248 reviews 6.8/10 Cleanliness
  • 78 reviews 9.3/10 Bar
  • 7 reviews 2.2/10 Pool

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