Dear Doris, Thank you for taking the time to share your feedback with us. We are grateful for your recognition of our receptionist’s friendliness during your stay. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our aim is always to provide clean and comfortable rooms, a pleasant dining experience and reliable amenities, so it is disappointing to read that you felt let down by the cleanliness of your accommodation, the quality of the breakfast and meal, and the overall value you received. Your detailed observations about your room and restaurant experience will be considered with care by our management team. Our goal remains to deliver attentive service and a welcoming atmosphere for every guest, and we are sorry that your visit did not reflect this commitment. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Inge Staes, General Manager

Dear K., Thank you for taking the time to share your feedback. We are delighted that you found your room cosy, clean and full of light. Our team is also pleased that the beds made for a comfortable stay, and that your welcome drink, welcome amenity and room upgrade all exceeded your expectations. It means a lot to us that your Gold membership benefits made a real difference to your visit. We are equally glad that you would recommend both our hotel and the ALL loyalty programme so highly. Your loyalty and trust are truly valued. We hope to welcome you back soon. Best regards, Inge Staes, General Manager

Dear Laura, Thank you very much for your feedback. We are pleased that your room and overall stay were comfortable and that our team left a helpful impression. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. Your comments about the breakfast experience and the cleanliness oversights in your room have been noted with the utmost attention. Our Gourmet Bar is designed to offer a fresh and authentic dining experience, and our housekeeping team takes pride in preparing every room to the highest standard before each arrival. We regret that this was not fully reflected during your visit and we will share your observations with the relevant personnel for review. Nonetheless, we are glad that our location suited your needs. The hotel sits just a 15-minute walk from the historical city centre, making it a convenient base whether you are here for business or exploring Leuven’s landmarks. We hope to see you again in the future. Kind regards, Inge Staes, General Manager

Dear Pascal, Thank you for your honest feedback. We truly regret that your stay did not meet your expectations. Our team is sorry to learn about your disappointment with the accommodation and the impression left by the room. Feedback regarding the atmosphere and comfort you experienced, as well as the interactions with our staff, is always important to us. We value your observations on room presentation, cleanliness, and facilities. We assure you that your remarks have been heard and will be taken into account as we strive to create a welcoming environment for all guests. Our goal remains to provide a pleasant and comfortable setting during every visit. We hope to welcome you back for an improved stay in the future. Kind regards, Inge Staes, General Manager

Dear Charlotte, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. We regret that your impressions of the guest rooms, upkeep, value, and bathroom did not live up to your expectations. Our team strives to offer comfortable surroundings and reliable service at all times, and we are sorry that you felt the overall experience did not reflect these standards. Guest perspectives on value and membership benefits are important to us and will be kept in consideration as we continue to serve our guests. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Inge Staes, General Manager

Dear David, Thank you for this high rating. We are delighted that you found our location convenient for your visit to Leuven. Our team is especially pleased that you enjoyed the warm welcome at reception and felt comfortable in your room during your couple’s stay. It is great to know that our efforts made your time with us a pleasant experience. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Inge Staes, General Manager

Dear Lee, Thank you for your valuable feedback. We are pleased to know that you were generally satisfied with your experience. However, we regret that the arrival procedures after your online check-in required additional steps to confirm your identification. Our reception must always carefully confirm identities to ensure the safety and security of all our guests. Finally, it i great to know that you found the team member at our reservation center supportive during your booking process. We hope we can welcome you back in the future. Best wishes, Inge Staes, General Manager

Dear C. Chris, Thank you for letting us know your impressions. We are delighted to hear you appreciated the warm welcome from our team and found your room pleasant. Your comfort is always our priority, and we strive to ensure every guest feels at home during their stay. That said, we regret any inconvenience caused by the parking facilities nearby. Please know that while we do not manage the parking directly, we continuously share feedback with the operators to improve guest experiences. Finally, we are glad our staff could assist in returning your belongings promptly. It’s our pleasure to help ensure a seamless experience, even after check-out. We look forward to welcoming you back for another excellent experience with us. Kind regards, Inge Staes, General Manager

Dear Derrick, It was a pleasure to receive your kind feedback. We are delighted your first visit to Leuven met expectations through our Novotel experience. It’s rewarding to know our Accor ALL loyalty program continues to serve you well as a Diamond member, and that booking via our app provided the convenience you value. We appreciate your consistent trust in our brand for business stays and hope our central location near Leuven’s historic center added value to your trip. We hope to see you again soon for another enjoyable experience. Best wishes, Inge Staes, General Manager

Dear Guest, We appreciate your candid feedback. We appreciate your feedback on our straightforward booking process and are delighted your stay left a positive impression. However, we take note of your comments regarding the rates during peak season, which can vary based on demand as mentioned during the booking process. Nonetheless, we are glad you found your room comfortable and our location convenient for your needs. It would be a pleasure to welcome you back in the future. Kind regards, Inge Staes, General Manager

Dear Ignatius, Thank you for this high rating. We are thrilled you enjoyed your experience at Novotel Leuven Centrum. It’s wonderful to hear our proximity to the train station didn’t disrupt your peace. Our soundproofing measures and attentive team aim to create a restful environment for business travelers. We’re equally pleased you found our staff supportive during your stay, their dedication to service is something we value deeply. We look forward to welcoming you back. Best wishes, Inge Staes, General Manager

Dear Susanto, It was a pleasure to receive this great review. We’re delighted you appreciated our breakfast offerings and found the snacks during your training sessions satisfying. It’s wonderful to hear Luc’s warm service in the restaurant enhanced your experience. That said, we sincerely regret that some aspects of your stay fell short of your expectations. Our check-in time starts at 3 PM to ensure rooms are fully prepared, though we always do our best to accommodate early arrivals when possible. We also apologize for any oversight with the in-room refreshments. Nonetheless, we’re thrilled our proximity to Leuven’s historic center and the train station contributed to your comfortable business stay. Your 8/10 recommendation score motivates our team to keep delivering memorable experiences. The entire team looks forward to welcoming you back in the future. Best wishes, Inge Staes, General Manager

Dear Thomas, We appreciate you sharing your comments with us. It’s wonderful to hear you had a great stay at Novotel Leuven Centrum. We are delighted our festival-friendly adjustments, like extended breakfast hours and late dining options, added convenience to your visit. That said, we regret any inconvenience with the breakfast items and shower pressure during your stay. Your feedback on value and sustainability is equally important as we aim to improve. Nonetheless, we’re glad you enjoyed the variety of breads available each morning. We hope that you will return on a future occasion. All the best, Inge Staes, General Manager

Dear Manish, Thank you for taking the time to share your feedback. We’re pleased that you appreciated our housekeeping team’s efforts to ensure a clean and comfortable environment for our guests. However, we sincerely apologize that aspects of your experience fell short. Our front desk team strives to provide clear and courteous communication at all times, and we regret that this wasn’t reflected during your invoice inquiry. Your feedback about the value perception of your stay has been noted and we’ll review this internally to better align with guest expectations. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Inge Staes, General Manager

Dear Teodora, Thank you for taking the time to share your feedback. We are pleased that you appreciated our team’s service throughout your stay. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. The recent heatwave has resulted in unusually high temperatures, and although our air conditioning system is functioning, it has struggled to keep up with the extreme conditions. We also note your comments about the comfort of the bed, the blackout curtains, and breakfast options. Please be assured that your feedback on these aspects has been taken into account as we continue to refine our facilities and services. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Inge Staes, General Manager

Dear Petya, Thank you very much for your kind feedback. We are thrilled you chose Novotel Leuven Centrum for your family stay. It was our pleasure to provide dedicated support through our reception team during the challenging weather conditions. Our colleagues, particularly Gertjan, take great pride in finding solutions that make stays memorable. We are equally happy our facilities offered a refreshing retreat when you needed it most. Your recognition of our hospitality philosophy means the world to our entire team. We all look forward to the pleasure of seeing you again in the future. Kind regards, Inge Staes, General Manager

Dear Renato, Thank you for your valuable feedback. We are delighted to hear that our team made a positive impression with their welcoming and friendly approach throughout your stay. However, we sincerely regret that the comfort of your room was affected during the night. Our team is available around the clock to assist with temperature adjustments, and we encourage guests to reach out to reception for immediate support in such situations. It is also great to know that the cleanliness of your accommodation met your standards, as we take pride in maintaining a fresh environment for all our guests. We look forward to having the opportunity to welcome you back in the future. Best wishes, Inge Staes, General Manager

Dear James, Thank you for choosing our hotel and for sharing your review. We’re delighted our central location worked well for your business trip and that you found the walk to Leuven’s historic center enjoyable. Our team takes pride in offering efficient service with a personal touch, so your kind words about their welcoming approach mean a lot. It’s great to hear your room provided ample space and comfort during your stay. We’re also pleased the air conditioning helped you refreshed despite the summer heat. Your appreciation for our breakfast selection rounds out our satisfaction, we aim to balance quality with variety for every guest. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Inge Staes, General Manager

Dear Hanna, Thank you for taking the time to share your feedback with us. We are pleased that you found our central position convenient during your stay. However, we regret the technical issues you encountered in your room and apologize for the inconvenience this caused. Our team is available 24/7 to assist with any concerns, and we will take your comments about service efficiency into consideration. We also appreciate your feedback regarding our morning offerings, as this helps us understand your preferences. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Inge Staes, General Manager