Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 844 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  844 reviews

TripAdvisor Rating  3.9/5  899 reviews

Customer review rating 5.0/5

Natalia A. Business - Confirmed reviews ALL

The staff was excellent!

Dear Natalia, Thank you very much for this kind review. It is wonderful to hear that your stay at Novotel Leuven Centrum met your expectations. We are delighted that our team’s efforts contributed to your positive experience. Your recognition of everyone’s dedication means a lot to us, and we will share your kind words with the entire staff. As a valued Silver member of the ALL Accor loyalty programme, your continued trust motivates us to maintain the high standards you appreciate. We look forward to welcoming you back for another seamless stay during your next business trip. We look forward to the pleasure of welcoming you back again in the future. Kind regards, Inge Staes, General Manager

Customer review rating 1.5/5

Jan P. Business - Confirmed reviews ALL

Loud construction site on the hotel, and I got the room right next to it (130, 1st floor). I asked for a room at a higher floor already at checkin, that was denied (20.01. @ 8:40pm). Despite of being ALL Silver member with plenty visits in this Novotel Leuven before. All was "full" (not true, see below). In the morning 21st I planned one long morning to rest before challenging business activities. But very early in the morning, the construction works right next to my window were super loud and started my day with anger and stress. After talking to front desk, I got offered another room for the 2nd night (so I suppose there were plenty of rooms free the night before already). However 2nd morning I needed to get up early anyway, so no need for room change and even more hassle for me. Also, room 130 looked quite worn-out, stained carpets, smelly bathroom and I don't think the toilet light switch was ever cleaned. Long story short: why do you assign rooms next to this loud place at all, especially for your loyal status members??? This was my worst Novotel experience so far. Additional point: breakfast closing 9:30am is too early. And service personnel was even cleaning up earlier.

Dear mister P., Thank you for taking the time to share your feedback. We sincerely regret that your experience fell short in several areas. As loyal ALL Silver members deserve priority consideration, we’re reviewing how room allocation processes can better reflect this commitment. Construction activities are temporary, and while we aim to minimize disturbances, we understand the frustration caused. Our front desk remains available around the clock to assist with immediate concerns, including room changes when possible, and we’re sorry that we could not facilitate alternative accommodations on this occasion. We truly hope that we may have the occasion to welcome you back for a better experience. Best regards, Inge Staes, General Manager

Customer review rating 3.0/5

Vladimir R. Business - Confirmed reviews ALL

not center not properly cleaned room (especially bathroom) 1 bottle of water per stay (4*?) parking 24€ per night w/o discount

Dear Vladimir, Thank you for your feedback concerning your stay with us. We are disappointed to hear that your experience fell short of expectations. While our location offers quiet surroundings, we regret any inconvenience caused by its proximity to local amenities. Our team strives to maintain high cleanliness standards, and we apologize for the oversight in your room. Regarding amenities, we note your feedback on welcome items and will review this internally. Your loyalty as a Gold member is highly valued, and we appreciate your endorsement of our program. We hope to restore your confidence during a future visit. We hope to welcome you back soon! Best regards, Inge Staes, General Manager

I enjoyed my stay very much

TripAdvisor rating 5.0/5

Joseph-2000-2000 TripAdvisor review

My stay in this hotel was very nice. The staff at the hotel reception were extraordinarily helpful in solving a problem of my colleague and they were also very approachable when there help or advice was needed. I had two dinners at the restaurant: I had a very good time there as I received an excellent service (including good humour) and the food was very good and tasty. The hotel is about 5 minutes of walking from the Leuven train station and easily reachable. I was very happy with my room: good size, nice layout, quiet and I had a very good sleep. I will definitely come back to this hotel on my next stay in Leuven.

Dear Joseph, We really appreciate this positive review about your stay. We’re thrilled you had such a great stay at Novotel Leuven Centrum. It’s fantastic to hear our team’s helpfulness and approachability stood out during your visit. We take pride in providing attentive service that makes every guest feel welcome. Your kind words about the restaurant meals and the quality of sleep you enjoyed in our comfortable rooms are truly appreciated. Knowing our convenient location made your travels easier adds to our joy. We can’t wait to welcome you back for another memorable experience. We hope to welcome you back in the future. Best wishes, Inge Staes, General Manager

Customer review rating 5.0/5

Paul V. Couples - Confirmed reviews ALL

comfortabele kamer

Beste Paul, Hartelijk dank voor uw fantastische beoordeling en voor het delen van uw ervaring bij ons. Wat fijn om te lezen dat uw verblijf als koppel zo positief is verlopen en dat u de kamer als comfortabel heeft ervaren. Ook de vlotte boeking, de nette accommodatie en de service van ons team worden duidelijk gewaardeerd, en dat doet ons veel plezier. Het is prettig dat alles van aankomst tot vertrek zo goed aansloot bij uw verwachtingen. Met onze comfortabele kamers, zorg voor netheid en aandacht voor duurzaamheid willen we onze gasten een ontspannen en zorgeloos verblijf bieden. We hopen u in de toekomst opnieuw te mogen verwelkomen in Novotel Leuven Centrum voor een volgend even aangenaam verblijf. Met vriendelijke groet, Inge Staes, General Manager

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Other web-users rate our hotel

  • 425 reviews 7.6/10 Location
  • 641 reviews 7.3/10 Room
  • 524 reviews 7.9/10 Service
  • 11 reviews 9/10 WiFi
  • 348 reviews 7.9/10 Breakfast
  • 245 reviews 7/10 Cleanliness
  • 74 reviews 9.1/10 Bar
  • 7 reviews 2.2/10 Pool

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