Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 887 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  887 reviews

Customer review rating 3.5/5

Cemre M. Business - Confirmed reviews ALL

Overall nice hotel. Good variety breakfast with sufficient opening hours, minibar available in room, room and bathroom nicely designed. 24/7 gym available. Nice staff at the reception, at the bar and housekeeping. Some room for improvement; better pillows can be provided, they were very soft and split into two pieces (on the inside). The bathroom fan is always on, even when the light is switched off and it is loud. Adding some more variety to the Gourmet Bar menu would help, some more starter options, more desserts and especially chips/fries in Belgium. The TV in the room is old and rather small, that can be improved to a Smart TV, starting with the executive rooms. Cleaning of the reception/breakfast area can take place before/after the breakfast opening times, there was a hoover running every day during my breakfast.

Customer review rating 4.0/5

Carrie K. Business - Confirmed reviews ALL

Good size rooms. On two separate work trips my key card needed reprogrammed which was quite annoying as it was only after getting to my room I noticed the issue and had to then go back down to the reception. Not ideal after a long day at work when you just want to get back to your room.

Dear K., Thank you for reviewing your visit to our hotel. We’re pleased you found your room spacious and appreciated the cleanliness during your stays. Our team takes pride in maintaining comfortable accommodations for business travelers like yourself. However, we sincerely regret the inconvenience you experienced with room access and connectivity. Our front desk is available 24/7 to assist with technical needs, and we’ve reinforced our key card protocols to prevent recurrences. Regarding loyalty benefits, group bookings through third parties unfortunately don’t qualify for points under our current policy. Nonetheless, we’re delighted our staff made a positive impression and that you felt recognized as an ALL member. Your satisfaction with their service motivates us to keep delivering warm hospitality. We hope to welcome you back on a future occasion for an improved experience Best wishes, Inge Staes, General Manager

Customer review rating 0.5/5

Gregory M. Business - Confirmed reviews ALL

Misleading description of the parking, street parking available only with police fines

Dear Gregory, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your frustration with the arrangements and sincerely regret the inconvenience you experienced. The parking facilities are owned and managed by a third-party company, and we recognize this situation caused you difficulty. We appreciate your feedback about the various services and will take your comments into consideration to enhance our guests’ experience. Nonetheless, we are grateful that our team was able to assist you during your visit and that the final arrangements were resolved to your satisfaction. We hope to have the opportunity to welcome you back in the future. Best regards, Inge Staes, General Manager

Customer review rating 5.0/5

Kumar K. Business - Confirmed reviews ALL

I enjoy my stays at Novotel Centrum in Leuven. The staff is extremely friendly - be it at the reception, breakfast or the bar. Being a regular customer, there is generally very friendly chats even while focussing on the business.

Dear K., It was a pleasure to receive this kind review of your time with us. It is wonderful to hear you had such a comfortable stay during your business visit. We appreciate your kind words about our team members across reception, breakfast service, and the bar. Building genuine connections with our regular guests is something we value deeply, and we’re glad you felt this during your interactions. We hope we have the pleasure of seeing you on many more occasions. Best regards, Inge Staes, General Manager

Customer review rating 3.5/5

Kamil W. Business - Confirmed reviews ALL

My room 602 was not in a great condition cracks on the ceiling, loose toilet flush,only 1 bottle of water for 4 days. Not really what you expect when paying almost 300 euro per nights ``executive `` room only in name as no different from any other rooms.

Dear Kamil, Thank you very much for taking the time to share your detailed feedback with us. We are delighted that you found our team helpful, enjoyed a convenient check-in and departure process, and appreciated the quality of our breakfast and WiFi during your business trip. However, we are sorry that our high standards were not met on this occasion. Guestroom comfort is something we take seriously, and we regret that certain areas in your room, as well as the welcome amenities, left you with a less favorable impression. Our pricing and facilities are structured to reflect our executive room benefits, and we appreciate your perspective on the value received. Nonetheless, receiving such high marks for the service of our staff is rewarding, as is knowing that core services like the quality of the breakfast and the smoothness of check-in and check-out contributed positively to your experience. We hope to provide you with a more enjoyable stay in the future. Kind regards, Inge Staes, General Manager

Other web-users rate our hotel

  • 432 reviews 7.6/10 Location
  • 658 reviews 7.2/10 Room
  • 585 reviews 8.6/10 Service
  • 11 reviews 8.3/10 WiFi
  • 355 reviews 7.9/10 Breakfast
  • 308 reviews 6/10 Comfort
  • 255 reviews 7/10 Cleanliness
  • 100 reviews 9.2/10 Bar

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