Novotel Leuven Centrum Hotel 4 stars

Customer review rating 4.3/5 5,466 reviews
Novotel Leuven Centrum
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Room 1

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Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Hammam
  • Clay tennis court (Nearby)
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000
leuven
belgium

Tel: +3216939001

Fax: (+32)1/6213201

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIERSET At 64km / 39.77 miles

  • By plane

    BRUXELLES NATIONAL At 20km / 12.43 miles

  • By plane

    CHARLEROI BRUSSELS SOUTH At 80km / 49.71 miles

  • By train

    LEUVEN At 0.3km / 0.19 miles

GPS :50.88629, 4.710015

Our accommodations

Spacious, contemporary in design, and adaptable describes the rooms at Novotel Leuven Centrum. The hotel room is truly a place for living and perfect for all your needs. Whether you choose a superior or executive room, all the rooms offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, telephone, safe, TV, minibar and free WIFI.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM WITH ONE DOUBLE BED

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior room with double Bed &2 single couches 1 place

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMET BAR

Type of cuisine: Regional

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 1AM.

Lunch

06:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Have a drink or quick bite to eat in our modern and cozy bar. Whether you choose an appetizer or a snack, don't forget to try one of our traditional Belgian beers. The bartender will be happy to switch the TV over so you don't miss your favorite sport!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Leuven Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,466 reviews

tripadvisor

TripAdvisor Rating 4.0/5

830 reviews

Fine

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Room was good, employees very friendly. Music in restaurant a bit too loud for my taste. Dinner was not grilled enough; inside of the dish was cold an raw. However this was solved by the employee by offering a new plate. Which was fine. Had lunch the day after which was also cold. Will not eat in the hotel again. But will certainly come back to stay here.

Good location, nice rooms, poor billing experience

Customer review rating 4.3/5

Skw Business - 10/02/2020 Confirmed reviews ALL

Rooms are nice, location is great for my needs, the food in the restaurant is good. Issues - charged for 3 glasses of wine when I only had 1. Charged for 3 nights when I only stayed 2. Both were rectified, but the fact I was overcharged twice in 2 days is not great service.

Dear Mrs. W., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

REVISIT

Customer review rating 4.3/5

A F. Solo - 05/02/2020 Confirmed reviews ALL

It was a pleasure to visit the Novotel again so soon after the Christmas & New Year holiday I had there. The hotel was quiet and peaceful, even though it had a team of people staying. As usual the service was upto expectations, friendly and welcoming.

Business trip in Leuven

Customer review rating 4.3/5

Dominique Business - 30/01/2020 Confirmed reviews ALL

One night stay in Leuven for a business trip. Hotel is not too far from the train station ( came by train). As a gold Accor member, I was very well welcome at the check in, which is nice. Hotel is confortable. Had dinner at the hotel, food is decent, beer was good. Staff is very friendly . I do recommend the hotel.

Dear Mister C., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Comfortable and convenient

Customer review rating 4.3/5

Louise Business - 26/01/2020 Confirmed reviews ALL

Overall very good accomodation. Clean but the drain from the sink was a little smelly, would benefit from bleaching.

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We already asked our Technician to have a look at the sink so this problem is solved as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Good stay

Customer review rating 4.3/5

Jan R. Friends - 20/01/2020 Confirmed reviews ALL

All went as effective as always. Especially the goodie-bag was nice.

Dear Mister L., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Comfortable hotel and friendly staff

Customer review rating 4.3/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Good comfortable room and helpful staff. Sensible idea to opt for not cleaning room each day.

Dear Mister F., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Had a very enjoyable experience

Customer review rating 4.3/5

Kevin C. Business - 12/01/2020 Confirmed reviews ALL

Room and included breakfast were well appointed. Appreciated the help with obtaining a taxi to the airport upon departure.

Dear Mister C., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Good and comfortable short break

Customer review rating 4.3/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

Comfirtable room for 4 people. Breakfast was good. Dinner at Gourmet bar was great.

Dear Mister P., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

NICE CHRISTMAS AND NEW YEAR VISIT

Customer review rating 4.3/5

F.,a Solo - 08/01/2020 Confirmed reviews ALL

I enjoyed yet another Christmas and New Year at the Novotel. I was greeted warmly and a genuine handshake with smiles. As before the staff lived up to their usual standard of great friendliness and first-class service. When I come back each time, I feel like meeting people who I consider old friends, relaxing, helpful and jovial nature, a great attitude that does credit to the Novotel name.

Dear Mister F., Happy New Year. I am happy to read you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Excellent stay full of satisfaction

Customer review rating 4.3/5

Milind P. Families - 31/12/2019 Confirmed reviews ALL

Very convenient location, friendly staff, good breakfast, fantastic room. Nice stay, this is my fifth time here in last 4 years.

Dear Mister P., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Disappointing stay

Customer review rating 4.3/5

Frank Business - 27/12/2019 Confirmed reviews ALL

Normally a good place to stay, but this room had red stains on the carpet. Also my room service meal was double charged and using fast checkout I did not get a copy of my bill until I emailed about it.

Dear Mister S., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

not so great

Customer review rating 4.3/5

Ranah Business - 20/12/2019 Confirmed reviews ALL

What made it not so great, is the heat. The room is terribly warm and the air-conditioning was just making a lot of noise but did not cool.

Dear Mrs. V., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Appreciated the flexibility of the hotel to accomodate our needs

Customer review rating 4.3/5

H.k. Families - 20/12/2019 Confirmed reviews ALL

I travelled for business but my wife and kids joined as well. The hotel quick adapted the room to allow us to stay there together and allowed us to change to another bedroom with a bath which was helpful with a small child. Improvement wise there is little to comment on, if anything is to be mentioned, we found the air in the room to be very dryeven with AC off, although I’m not sure there is a way to resolve that for the hotel. Adding my comment on the breakfast here as it only allow 255 characters there: We stayed for 10 days and then you realize there is not any variety to the breakfast. Perhaps swap one of the meat holders to a variable item (homemade egg salad, smoked salmon, etc) but something that could be day variable (ie on Monday a, Tuesday b, Wednesday c, etc.)?

Dear Mister K., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

friendly efficient staff

Customer review rating 4.3/5

P S. Couples - 17/12/2019 Confirmed reviews ALL

we have stayed here before and enjoyed our stay, that is why we are here again. the hotel is close to the centre, also the station. directions from the reception staff are comprehensive, but a map is also offered

Dear Mrs. s., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Nice rooms

TripAdvisor rating 4.0/5

Barry C Business - 15/12/2019 TripAdvisor review

The rooms are great, love the showers. Shame about the horrible paper cups in the rooms, no cup of tea can survive them (we went to the bar to get some proper cups). 15 mins walk from the centre, in the evening we were easily able to walk in to the Leuven Christmas market

Dear Barry, Thank you very much for the great review. We are glad you enjoyed your stay with us. Looking forward welcoming you again soon. With kind regards,

Room, Staff, & Dinning were all much nicer than expected. A very pleasant place to stay for business or pleasure.

Customer review rating 4.3/5

Clay C. Business - 14/12/2019 Confirmed reviews ALL

Room, Staff, & Dinning were all much nicer than expected. A very pleasant place to stay for business or pleasure. I wish I could have checked in before noon on the Sunday when I arrived from the US.

Dear Mister C., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Excellent hotel in central location in Leuven

Customer review rating 4.3/5

Kieran Business - 12/12/2019 Confirmed reviews ALL

My hotel room was clean, well serviced. Nice room for business stay.

Dear Mister C., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

A bit disappointing.

Customer review rating 4.3/5

Holger T. Business - 09/12/2019 Confirmed reviews ALL

I stay reguraly in the Novotel Leuven, however have noticed the the overall performances and service is dropping. Except for reception, where staff are very friendly there is cleary a drop in service in the restaurant area and room cleaning noticable. Room last time was poorly cleaned, still stuff from previous guest not cleaned up Restaurant service and food quality has decreased. Waiters not very friendly and observing, food takes very long.

excellent

Customer review rating 4.3/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

quick checkin, clean room, good bed, very good wifi

Dear Mrs. I., We very much appreciate your comments regarding your stay at the Novotel Leuven Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgen Goethuys General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk
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