Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 792 reviews

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Novotel Leuven Centrum - Image 1
Novotel Leuven Centrum - Image 2
Novotel Leuven Centrum - Image 3
Novotel Leuven Centrum - Image 4
Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  792 reviews

TripAdvisor Rating  4.0/5  886 reviews

In general

Customer review rating 4.0/5

Lukas Business - Confirmed reviews ALL

- The room was clean and well preceived (room 130) - the personal was very very friendly and helpfull - quite room even when near to construction site and main road - in the bathtub are some anti slipery inserts, but those are so ugly and look not hygienic, that you dont want to step on them - breakfast was good, but the waffles were realy bad made.

Dear Lukas, Thank you for taking the time to share your review. We are delighted that you found your room to be clean and that the service provided by our staff met your expectations. It is great to hear that despite being near a construction site and a main road, your room remained a quiet sanctuary during your stay. However, we regret to hear that the anti-slip inserts in the bathtub did not meet your expectations in terms of aesthetics and hygiene. We strive to maintain the highest standards of cleanliness and safety for our guests, and your comments are valuable to us. Moreover, we apologize if the quality of the waffles at breakfast did not live up to the enjoyable meal experience we aim to provide. Finally, we are pleased that the overall quietness of your room contributed positively to your stay. Our central location, a short walk from Leuven's charming city center and local attractions, is something we are proud of and we hope you had the opportunity to explore the historical and cultural offerings nearby. We hope to welcome you back soon! Best regards, Inge Staes, General Manager

By far the the worst customer service experience ever

Customer review rating 0.5/5

Steffen S. Solo - Confirmed reviews ALL

The hotel, the restaurant, the breakfast was fine - no problem. My booking was done using the Accor portal and prepaid. Unfortunately my trip change slightly, and I was unable to make it to Leuven at the date of the booking. I made a call the week before my trip to ask if the booking could be change to reflect my travel. I was told "No, this is prepaid, we cant change anything!" No one told me anything else. The day before my trip I called the hotel out of curtesy again, to let you guys know that I wouldn't make it there the first night. Here I was told the if I didn't show up before 23:00 my reservation would be lost, so would my money as it was prepaid. No one told me so at the first call!! After a number of call's and a quite a lot of arguing , I was allowed to keep my pre-paid room that absolutely couldn't be changed in any way of form. Except that you guys then charged me overprice for the the first night were I didn't show up. So that could be change - no problem here!!’ It’s super frustrating preparing for a world championships I Leuven a being made aware in the last minute that I might even be able to stay at a hotel already booked and prepaid. You could have told me at my first call

too noisy

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The hotel room assigned to me(601) was too noisy due to the traffic on the main road, I couldn't sleep well because of that.

Dear Guest, Thank you for taking the time to share your review. We regret to learn that your experience did not meet your expectations. Our hotel is situated in a quiet area of Leuven, and we strive to provide a peaceful environment for all our guests. We understand your concern about the sound levels in room 601. Our rooms are equipped with double-glazed windows to minimize external noise. We are sharing your feedback with our maintenance department for a full inspection of the double-glazed window. Regarding dining options, we continuously work on expanding our menu selection. Our Gourmet Bar offers a variety of local and international cuisine, and we will take your feedback into consideration as we review our vegetarian offerings. We aim to cater to diverse dietary preferences and appreciate your input on this matter. We hope you will give us another opportunity to provide you with a more satisfactory stay in the future. Best regards, Inge Staes, General Manager

Business hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great Group stay and meeting facilities

Service was perfect!

Customer review rating 5.0/5

Jaime T. Business - Confirmed reviews ALL

All service was perfect, the receptionist super kind and very helpful and overcame expectations!

Caro Jaime, agradecemos o seu feedback. É fantástico que tenha tido uma experiência tão agradável no Novotel Leuven Centrum. Estamos muito felizes por ter considerado o nosso serviço perfeito. A nossa equipa tem muito orgulho em oferecer uma hospitalidade excecional e estamos satisfeitos que o nosso rececionista tenha superado as suas expectativas com a sua gentileza e disponibilidade. É maravilhoso saber que também gostou do nosso serviço de bar. O nosso Bar Gourmet, aberto diariamente até à 01h00, oferece um ambiente descontraído onde os hóspedes podem saborear pratos locais e cervejas belgas. Estamos especialmente orgulhosos da nossa equipa multilingue, incluindo o nosso colega que o impressionou com as suas competências linguísticas. Esperamos recebê-lo novamente. Atenciosamente, Inge Staes, General Manager

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Other web-users rate our hotel

  • 390 reviews 7.4/10 Location
  • 576 reviews 7.1/10 Room
  • 464 reviews 7.8/10 Service
  • 11 reviews 7.8/10 WiFi
  • 322 reviews 8.2/10 Breakfast
  • 220 reviews 6.7/10 Cleanliness
  • 168 reviews 4.6/10 Value
  • 97 reviews 5.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.