Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,300 reviews

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Description

Hotel extras

  • 24hours Check-in ,check-out and 24hours reception team available for you and your security

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel.

  • Spacious and soundproof rooms with separated toilet from bathroom , maximum 4 persons per room

  • Delicious breakfast buffet, bar (with beers , wine and cocktails)and restaurant open every day

  • Meeting rooms up to 140m2 , daylight, parking facilities and fitness center recently renewed

Our accommodation(s)

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Room 1

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg
1831 DIEGEM
Belgium

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,300 reviews

Customer review rating 2.0/5

Vincent E. S. T. Couples - Confirmed reviews ALL

Dear Vincent, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the air conditioning issue could not be resolved during your visit and that, due to the hotel being fully booked, we were unable to offer you another room. We also understand your disappointment regarding the room configuration. Your comments have been shared with our team, as they help us improve our services. We hope to have the opportunity to welcome you again and provide you with a much better experience. Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Kimberly V. Couples - Confirmed reviews ALL

Dear Kimberly, Thank you for your feedback. We sincerely apologize for the inconvenience regarding your breakfast booking. We completely understand your disappointment, and we are sorry that your cancellation request could not be accommodated. We will review this situation with our Reception team to prevent this from happening again. We have also submitted a refund request for the breakfast charge and hope this will resolve the matter to your satisfaction. Thank you as well for your comments regarding the condition of the hotel. Your feedback is valuable and has been shared with our management team. Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Marcela G. Families - Confirmed reviews ALL

Dear Marcela, Thank you for your positive feedback. We are pleased to hear that you appreciated our convenient location, the breakfast buffet, and the comfort of your room. We hope to have the pleasure of welcoming you again for your next stay. Your Novotel Brussels Airport Team

Customer review rating 1.5/5

Francisco Q. B. Couples - Confirmed reviews ALL

Dear Francisco, Thank you for sharing your feedback. We are pleased to hear that you appreciated the friendliness of our bar staff. We are sorry to hear about the issues you experienced with the bathroom smell and the condition of the furniture. As all our rooms are non-smoking, we regret that your room did not meet our usual standards. Please note that our reception team is available 24/7 during your stay to assist and find a suitable solution. We appreciate your comments and hope to have the opportunity to welcome you again for a better experience. Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Nicholas L. Families - Confirmed reviews ALL

Dear Nicholas, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our breakfast, comfortable rooms, and convenient parking facilities. We are sorry for the inconvenience experienced regarding the cancellation of your second night. We understand your frustration and appreciate your comments, which will help us improve our communication and procedures. We hope to have the pleasure of welcoming you again for a smoother experience. Your Novotel Brussels Airport Team

Other web-users rate our hotel

  • 1,322 reviews 9/10 Location
  • 1,303 reviews 7.4/10 Room
  • 1,464 reviews 8.6/10 Service
  • 15 reviews 4.8/10 WiFi
  • 552 reviews 7/10 Value
  • 547 reviews 7.9/10 Cleanliness
  • 502 reviews 5.2/10 Food
  • 419 reviews 7.4/10 Breakfast

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