Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,023 reviews

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Novotel Brussels Airport - Image 1
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Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 24hours Check-in ,check-out and 24hours reception team available for you and your security

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel.

  • Spacious and soundproof rooms with separated toilet from bathroom , maximum 4 persons per room

  • Delicious breakfast buffet, bar (with beers , wine and cocktails)and restaurant open every day

  • Meeting rooms up to 140m2 , daylight, parking facilities and fitness center recently renewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg
1831 DIEGEM
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,023 reviews

Customer review rating 4.0/5

David B. Couples - Confirmed reviews ALL

A very Comfortable stay. Food excellent and shuttle bus service good.

Dear David, Thank you very much for your kind feedback. We’re delighted to hear that you had a comfortable stay and enjoyed both the food and our shuttle service. Your comments mean a lot to our team and encourage us to keep delivering the best experience possible. We look forward to welcoming you again soon. Your Novotel Brussels Airport Team

Customer review rating 2.0/5

Mayank S. Business - Confirmed reviews ALL

Although the room was nice, the person at the reception was not very friendly and rude. When I asked him to prepare my invoice as I am checking out and getting breakfast, he was very rude to say we will do it later. he should have been more polite and he made mistakes in creating an invoice for my company name Villeroy & Boch AG, he made an invoice on a different company name and when I asked to fix that, he was not very nice about that either, finally I had to accept the invoice which states incomplete company name. This whole experience was not very nice. he should be very polite and understanding instead he was rude and no cooperative.

Dear Mayank, Thank you for taking the time to share your feedback. We are pleased to read that you found your room to your liking, but we are truly sorry to hear about your experience at the reception. Please accept our sincere apologies for the lack of courtesy and professionalism you encountered during your check-out, as well as for the mistake made on your company invoice. This is certainly not the level of service we strive to provide. Your comments have been shared with the reception team so that we can address this matter internally and ensure that greater care, accuracy, and politeness are consistently delivered to all our guests. We also regret the inconvenience caused by the incorrect company name on your invoice. Should you still require a corrected version, please do not hesitate to contact us directly, and we will be happy to assist you promptly. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a much improved experience. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Darryl D. Couples - Confirmed reviews ALL

everything operational was fine except the shower door did not close (so either no shower or flood the room)

Dear Darryl, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. This is certainly not the level of comfort we aim to provide. We would like to inform you that the issue has now been fully resolved. We hope to have the pleasure of welcoming you again and providing you with a much better experience. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Thomas R. Business - Confirmed reviews ALL

Pleasant stay, great people at the bar. But didn't receive an invoice after payment, even after reminding staff.

Dear Thomas, Thank you for your kind feedback regarding your stay and for your nice comment about our bar team — we truly appreciate it. We are sorry for the inconvenience concerning your invoice. Please note that your reservation was made through an agency and the room was already paid via this third party. Therefore, the invoice for the accommodation must be requested directly from them. Regarding the city tax, this has been sent to you by the hotel. Thank you for your understanding, and we hope to have the pleasure of welcoming you again in the future. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Haibin S. Solo - Confirmed reviews ALL

As an Accor Platinum member, Novotel has always been my favorite hotel brand. I arrived at the hotel much earlier than check-in due to personal reasons. I would especially like to thank the Chinese-speaking Asian lady who was on night duty that day at the front desk. She was highly professional, warm, kind-hearted and friendly. She is among the best front desk staff I have ever met. Her wonderful service really touched me. The hotel is very comfortable. It only takes a 3-minute bus ride to the airport. I'm fully satisfied with my stay and highly recommend this hotel.

Dear Haibin, Thank you very much for your wonderful feedback and for being a loyal Accor Platinum member. We are thrilled to hear that you enjoyed your stay and that our night shift colleague made such a positive impression on you. We will be sure to share your kind words with her — recognition like yours truly motivates our team. We are also pleased that you found the hotel comfortable and convenient for your airport transfer. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit. Warm regards, Your Novotel Brussels Airport Team

Other web-users rate our hotel

  • 1,350 reviews 9/10 Location
  • 1,298 reviews 7.6/10 Room
  • 1,467 reviews 8.5/10 Service
  • 14 reviews 8.4/10 WiFi
  • 573 reviews 7/10 Value
  • 552 reviews 8/10 Cleanliness
  • 506 reviews 5.3/10 Food
  • 435 reviews 7.5/10 Breakfast

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