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Novotel Brussels Airport Hotel 3 stars

Customer review rating 4.2/5 10,995 reviews
Novotel Brussels Airport
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+ 24 Services
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Room 1

Number of guests
Children's age

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How it works?

ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free shuttle service to Zaventem Airport

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • BRUXELLES NATIONAL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Outdoor playground for children
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831
diegem
belgium

Tel: +3226200433

Fax: (+32)2/7213958

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT :   LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28.75 miles

  • By plane

    BRUXELLES NATIONAL At 2.6km / 1.63 miles - Shuttle free

  • By plane

    LIEGE BIERSET At 98km / 61.25 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2.5 miles

  • By car

    GENT / OOSTENDE At 3km / 1.88 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2.6km / 1.62 miles

  • By train

    ZAVENTEM AIRPORT At 2.6km / 1.63 miles

GPS :50.8931, 4.4616

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with Double Bed

  • Max. number of persons: 2
  • Area: From 0m²
  • Bathroom products

Superior Room with double bed and a sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed and 2 Sofas

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FOODSQUARE

Type of cuisine: International

Welcome to Foodsquare, a place where the food is simple, the servings are generous and the atmosphere friendly and relaxed. Health-balanced food offer and Kids menu with a large choice. Free WiFi available

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WURLITZER BAR

Photo non contractuelle / Strictly non binding

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 70 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,995 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,732 reviews

Very convenient location

Customer review rating 4.2/5

Thanassis Business - 13/02/2020 Confirmed reviews ALL

Just 10 minutes from Brussels airport with the free off charge shuttle buss, very quiet and clean place. Comfortable room with all necessary facilities, nice modern style restaurant with good food and rich breakfast. Very friendly and polite staff

Poor service

Customer review rating 4.2/5

Regular V. Business - 13/02/2020 Confirmed reviews ALL

Long queue at check in with only one staff member. Took more than 20 minutes. Poor service at the bar if the two regular staff are not on duty

great location, good breakfast

Customer review rating 4.2/5

Kobi Business - 12/02/2020 Confirmed reviews ALL

I would like to suggest that for loyal members the parking will be for free.

Well located and Good facilities

Customer review rating 4.2/5

Jose D. F. Business - 12/02/2020 Confirmed reviews ALL

poor front desk service

Customer review rating 4.2/5

Ahmed H. Families - 10/02/2020 Confirmed reviews ALL

It was a nice stay

Customer review rating 4.2/5

Alexis G. Business - 10/02/2020 Confirmed reviews ALL

Nice. Only remark is about the shuttle to the airport. You have to wait outside and the roof of the little cabin is gone ...

Well located

Customer review rating 4.2/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Hotel was fine. Would have been nice to have more than one bottle of water for a two night stay.

Dear Guest, Thank you for your valuable review. It is great to know that our location was handy for you. We generally provide one bottle of water in each room, however we will take your feedback into account. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

Easy access to airport. Shuttle convenient. Hotel staff always friendly and helpful

Customer review rating 4.2/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Great

disappointing

Customer review rating 4.2/5

E D. J. Business - 09/02/2020 Confirmed reviews ALL

I come to your Novotel Brussels Airport twice or more per year, for various business purposes. This time the real disappointment was caused by the restaurant staff during the dinner on Thursday 6th February.

Dear Guest, We are grateful to you for taking the time to send us your review. We are very sorry that you were not entirely happy with your dining experience. We would be grateful if you could provide us with more details as guest satisfaction is one of our top priorities, we would like to thank you for bringing this matter to our attention We hope to have the pleasure of seeing you again on a future visit. Kind regards, Fred De Deken, General Manager

Perfectly fine for business trip to airport

Customer review rating 4.2/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Good experience, fine for business trip to airport. Staff were really friendly and gave early check-in etc. I would use again.

Generally OK - But quite expensive

Customer review rating 4.2/5

Vikas Business - 05/02/2020 Confirmed reviews ALL

Generally everything was fine, but I think the prices are way too high for the overall feel and experience. The telephone was not working properly, but other than that it was a good functional hotel at the price of a luxury hotel.

Dear Vikas, Thank you for taking the time to provide your feedback We are glad you enjoyed your stay and are always grateful for our guests' opinions as they can help highlight areas for improvement. Please inform our reception of any issues or concerns while on-site so that we may take appropriate action. We believe that our rates are in line with other hotels in the area of the same standing and regret that you were not entirely satisfied. We hope to be able to welcome back you on a future occasion. Best regards, Fred De Deken, General Manager

Good stay in a well located hotel

Customer review rating 4.2/5

Rialize Business - 05/02/2020 Confirmed reviews ALL

Close to the airport, free shuttle from/to airport, nice quiet room, quick check-out.

good standard

Customer review rating 4.2/5

Pawel P. Business - 04/02/2020 Confirmed reviews ALL

No first time and the level of service is really good

Conveniently located close to the airport with shuttle service

Customer review rating 4.2/5

Robert S. Business - 04/02/2020 Confirmed reviews ALL

Very clean and friendly atmosphere.

Very expensive dinners and not enough place to sit for vreakfast

Customer review rating 4.2/5

Kat Business - 03/02/2020 Confirmed reviews ALL

Not happy that I wasn't offered a loyalty card for Novotel Hotel

Dear Kat, Thank you for taking the time to review your stay with us. Whilst we are pleased that most aspects of your stay met your expectations, we regret that your dining and breakfast experiences were not entirely to your satisfaction. We would like to believe that we offer a varied selection of quality dishes that cater to all tastes at a competitive price and we are sorry to hear that this was not the case for you. Rest assured, we have taken note of all your comments; your feedback will help us to improve upon our services. Regarding the loyalty membership, for more information and to register as an Accor Live Limitless member please do not hesitate to visit the Accor website at: https://all.accor.com/authentication/index.nl.shtml# We hope to welcome you back during your next visit to Brussels. Kind regards, Fred De Deken, General Manager

The dinner menu was limited by selection.

Customer review rating 4.2/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

The dinner menu was limited for selection. The bus stop area has no cover, it was raining so I was all wet before the bus arrived. At a minimum the area should be covered. It should have a camera for safety

Adequate

Customer review rating 4.2/5

Ek Business - 03/02/2020 Confirmed reviews ALL

Long check in process, over priced food and drink

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear that you enjoyed your stay, overall; however, we regret that you experienced a delay at check-in. We would also like to believe that we offer a varied selection of quality dishes that cater to all tastes at a competitive price and we are sorry to hear that this was not the case for you. Rest assured, we have taken note of all your comments; your feedback will help us to improve upon our services. We hope to welcome you back in the future. Best wishes, Fred De Deken, General Manager

It is normally better

Customer review rating 4.2/5

Cormac A. Solo - 03/02/2020 Confirmed reviews ALL

I have stayed in the Novotel Brussels Airport many times and the experience is normally very good. The room and food was up to standard this time but the check in/out experience was poor. I am a silver member and had checked in online so I went to the desk for club members/online check in. The hotel was busy but I was left until last to be checked in. Also on check out the staff could not find my booking for quite a long time. It appeared to be related to the check in process.

Dear Cormac, Thank you for taking the time to share your review. Whilst we are pleased that your accommodation, as well as your dining experience, were to your satisfaction, we are sorry that your check-in experience was not up to our usual standards. Regrettably, we were a little short-handed during your stay; please rest assured that this has been resolved and we hope that you will return for a truly enjoyable experience in the future. Kind regards, Fred De Deken, General Manager

Clean and tidy facility, however too many confusing/distorting elements

Customer review rating 4.2/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

The hotel (and room) was clean and tidy. However, construction/lay-out of the room was somewhat strange (entry of the bathroom at 30cm from the bed, with no sliding door). Eventhough I booked a room including breakfast, this was not invoiced. With the invoice came a lot of confusion, as I first received during the night an invoice that showed that I paid an additional amount for the breakfast, but as breakfast was then not included on the bill, the invoice showed I wouldr receive money back (which of course is not an invoice I can use for my expense claim). This was sorted in the morning but gave quite some confusion. No questions were asked at the reception desk if I needed a ticket to exit the parking lot with my car. And most importantly, the restaurant was only open for buffet dinner, but not for a-la-carte dinner; and in the adjacent cafe in the hotel you could only eat a small selection of easy meals.

Dear Guest, Thank you for taking the time to share your review. We are glad our high standards met your expectations, even though the layout of your rooms was not exactly what you were looking for. We do have some different bathrooms and would have been happy to help you find the none best suited to your requirements on your next visit When a guest prefers express checkout, the proposed invoice is sent during the evening before departure, it this is correct there is no need to pass by the reception, however, or front office team are available for any questions or modification needed. We have taken note of your comments and will be taking them on board for future improvements. We regret that our a-la-carte menu was not on offer the evening of your stay, a buffet is sometimes offered in its place and provides some variety for our regular guests. It would be a pleasure to welcome you back in the future. Best regards, Fred De Deken, General Manager

Good Stay

Customer review rating 4.2/5

Andrew Business - 31/01/2020 Confirmed reviews ALL

The stay was comfortable and the hotel had everything I required.

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