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Novotel Brussels Airport Hotel 3 stars

Customer review rating 4.2/5 11,246 reviews

ALLSAFE approved hotel

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Novotel Brussels Airport
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+ 22 Services

Hotel extras

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Outdoor playground for children
Business services
  • 9 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831 diegem
belgium

Tel: +3226200433

Fax: (+32)2/7213958

Check-in from 14h00

Check out up to 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT :  LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28.75 miles

  • By plane

    BRUXELLES NATIONAL At 2km / 1 miles

  • By plane

    LIEGE BIERSET At 98km / 61.25 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2.5 miles

  • By car

    GENT / OOSTENDE At 3km / 1.88 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2.6km / 1.62 miles

  • By train

    ZAVENTEM AIRPORT At 2.6km / 1.63 miles

GPS :50.8931, 4.4616

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

FOODSQUARE

Type of cuisine: International

In line with local government recommendations we have closed the restaurant and bars in our hotels. We are providing grab and go options for guests.

WURLITZER BAR

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,246 reviews

TripAdvisor Rating 4.0/5

1,758 reviews

Bad surprise

TripAdvisor rating 2.0/5

fredericverbist Business - 29/07/2020 TripAdvisor review

Bad evaluation because they give me a room already with a customer inside the room ... And in the actual period this should not happen ! No feeling that I was welcome despite my Diamond level ...... really disappointing. !

Dear Frederic, Thank you for taking the time to share your review. We are very sorry your experience did not meet your expectations and completely understand your disappointment. We can only apologise for this regrettable error on our behalf and assure you that the health and well-being of our guests are always a top priority. We hope we have the pleasure of seeing you again on a future visit. Best wishes, Fred De Deken, General Manager

Unpleasant stay

TripAdvisor rating 2.0/5

Passenger598086 Business - 23/07/2020 TripAdvisor review

We ordered a superior premium room with double bed room and we got room # 408 which is a regular superior room. When we complaint about that, we has been told that the premium rooms are not available. In the room that we reserved was supposed to be equipped with a coffee / tea facility and a coffee machine. In the morning, at 04:00,I went down to the front desk and I asked to have 2 coffees. The lady from the front desk wanted to charge us 6 euros for the coffees!!! I told her that the coffee was supposed to be in the room and I don't understand why she want to charge me. Than she told me that she will me a favor by not charging me for the coffees. Furthermore, the shuttle to the airport was not available and I paid 35 euros for the taxi. I got a downgrade room instead of getting an upgrade room as Accor silver member.

Dear Guest, Thank you for taking the time to share your review regarding your recent stay. We are sorry we fell short in meeting your expectations and would like to offer you our sincere apologies. We regret that due to the new measures and procedures implemented in line with official guidelines, we ensure that all rooms are vacant 24 hours before the arrival of the next guest, and with a limited number of premium rooms we are regrettably not able to satisfy all requests. However, this could have been better explained to you at the time and we regret any inconvenience. We will also be reviewing our procedures with our reception team to ensure this situation does not arise again in the future. We regret that the shuttle service is not yet available, this is beyond our control and hope it will be reinstated shortly. Please accept our apologies once again and hope we may have the chance to welcome you back. Best regards, Fred De Deken, General Manager

Comfortable & quiet hotel with good breakfast and kind service.

Customer review rating 4.0/5

Javier Business - 28/03/2020 Confirmed reviews ALL

When I travel for business I expect hotel as a place to rest, get a good breakfast/lunch and spend the time smoothly and quietly. Your hotel reach my expectations. Thanks.

Dear Javier. Thank you for your valuable review. Our greatest reward is knowing we met all your expectations, this will inspire our team to continue providing high standards and quality service. We hope to have the pleasure to welcome you back in the future. Best wishes, Fred De Deken, General Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Stayed when COVID-19 was early. Belgium had shut restaurants, bars. Found staff supportive and helpful.

Exceptional Hotel

Customer review rating 5.0/5

Llheim Couples - 22/03/2020 Confirmed reviews ALL

The entire hotel is sparkling clean and the staff we met were friendly and helpful. The room was very comfortable with a wonderful soaking tub.

Nice hotel

Customer review rating 5.0/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

I was only there for an evening, because I had to take an early morning flight out of Brussels

well located, clean, quiet

Customer review rating 5.0/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

Although it was a short stay it was really a very good experience. The hotel provides all necessary kinds of service for travelers and the personnel is friendly and very helpful. My room was very quiet and clean.

Dear Guest, Thank you for this kind feedback. Our dedicated team always aims to give the best experience to our guests and it is rewarding to read that you enjoyed your stay with us. Your positive feedback inspires us to continue to maintain the high standards of service we set ourselves. We look forward to welcoming you back! Very best wishes, Fred De Deken, General Manager

Very well located,,,

Customer review rating 4.5/5

Claude L. Couples - 19/03/2020 Confirmed reviews ALL

Excellent

Customer review rating 5.0/5

Mamiko S. Solo - 19/03/2020 Confirmed reviews ALL

I had to evacuate from Slovenia before they closed the Ljubljana Airport. I wasn’t sure if I can find airplane ticket and was very worried about being stranded in Slovenia on Monday 3/16. Finally I got a ticket to Brussels and I booked your hotel because my connection was 7am next morning. What a comfort it was to take a nice hot bath after the ordeal I went through. Everything from the front desk clerk to the soft pillow in my room made me feel better that night. Thank you so much.

Dear Mamiko, Thank you for your kind comments. We understand how stressful and challenging these times are for many travelers, and we are standing strong in our commitment to ensuring our guests' comfort and well-being. Your positive feedback about our team members will be quite rewarding and reassuring for us all. We look forward to welcoming you for another stay at Novotel Brussels Airport! All the best, Fred De Deken, General Manager

Good stay

Customer review rating 5.0/5

Lyudmila Friends - 17/03/2020 Confirmed reviews ALL

Excellent work of stuff, feel very comfortable and safe

Perfect location

Customer review rating 5.0/5

Dina Families - 17/03/2020 Confirmed reviews ALL

The free shuttle to/from the airport was fantastic. Very convenient, short trip. Much appreciated the hotel holding our luggage for us as we explored further. The room had all the amenities we needed and was clean. Fantastic to access the room without stairs. The price was very reasonable as well.

Dear Dina, Thank you for sharing your review. We are happy to hear that you enjoyed your stay and appreciated our convenient shuttle and amenities. Knowing that our guests had a positive experience during their stay is very rewarding. We look forward to welcoming back. Best regards, Fred De Deken, General Manager

Close, fast, friendly staff even at late hours or early morning

Customer review rating 5.0/5

Simona Solo - 16/03/2020 Confirmed reviews ALL

Clean room , pleasant , friendly staff from the buss driver to the door man . I will come back any time if I have the chance Thank you

Dear Simona, Thank you for such a positive review. The comfort and well-being of our guests are of the greatest importance, and we are very pleased that you enjoyed your stay with us. Thank you also for acknowledging the excellent service provided by our team members. We look forward to welcoming you back for another pleasant stay. Kind regards, Fred De Deken, General Manager

Great location and well appointed

Customer review rating 4.5/5

Pdm Solo - 16/03/2020 Confirmed reviews ALL

I had an overnight connection. Thus hotel was very close to the airport and had a shuttle. Very clean. Quiet. Well appointed. Totally met my needs.

Dear Guest, Thank you for sharing your positive review. We are pleased that our location and convenient shuttle were just what you needed. It's a boost for us every time we receive positive reviews such yours. We look forward to welcoming you back. Kind regards, Fred De Deken, General Manager

Practical location

Customer review rating 4.0/5

Petr Business - 14/03/2020 Confirmed reviews ALL

Room oriented to garden is adequate quiet. (Airport + Highway next to hotel) Check in/out really friendly.

Dear Petr, Thanks for this point of view concerning your stay at Novotel Brussels Airport. Thank you for letting us know that our service and accommodations met your expectations. We are also pleased to know that our location was convenient for you. We hope to welcome you back soon. All the best. Fred De Deken, General Manager

Bad stay

Customer review rating 2.5/5

Matthew W. Business - 12/03/2020 Confirmed reviews ALL

Staff good, rooms are badly sound insulated and could hear music from room below till 2am.

Dear Matthew, Thank you for leaving us this review of your recent stay. We are happy to hear that you received good service from our team members. We are, however, sorry for any inconvenience; please do not hesitate to inform our team of any issues or concerns, they would have been happy to move you to a quieter room, depending upon availability. We hope to have the opportunity to welcome you back again for a more enjoyable stay in the future. Kind regards, Fred De Deken, General Manager

Great Stay

Customer review rating 5.0/5

Dexter R. Business - 12/03/2020 Confirmed reviews ALL

The Hotel staff were all first class in the service they provided to me. Extremely professional and friendly in their manner.

Convenient Location but quite noisy

TripAdvisor rating 3.0/5

drlw231 Business - 27/01/2020 TripAdvisor review

Rooms are a little dated in comparison to other Hotels in this chain. Food was fine and check out was smooth. Had checked in online however my cc hadn't come through to my booking so had to resubmit it. Has always worked before from the app so didn't know why not here. Biggest issue with this hotel is that you will not sleep due to the proximity with the airport. Although I had requested a quiet room and I was facing the courtyard the DHL planes taking off from 1:30am & 5am will keep you awake. Nothing the Hotel can do about this but as I like my sleep I will not be back here.

Dear David, Thank you for taking the time to share this review of your recent stay. We are glad to know that you appreciated our convenient location. We regret any inconvenience however, we had no notification of any problems with our app, and we do now always check credit cards upon arrival for security reasons. We do regret any disturbance you experienced during your stay; please know that we have taken your concern into account for future improvements to our facilities. We hope to be able to welcome you back in the future. Kind regards, Fred De Deken, General Manager

Zaventem by night II

TripAdvisor rating 3.0/5

marcohogenboom Business - 10/01/2020 TripAdvisor review

Average stay at one of the first Novotels outside of France. good reception, no upgrade received (Gold status) so I ended up in an average room. Shower worked fine, quiet night (2 x double glazing). The bed had a bump in the middle and the overall comfort was even below average (to hard).

Dear Marco, Thank you for taking the time to share your review. We are pleased to hear that your enjoyed your quiet accommodation and the quality service you received from our reception team. However, we regret your bed was not to your liking. We would like to believe that we provide good quality for our guests’ comfort; unfortunately, we understand that due to personal preferences this is not always the case. Whilst we do try to provide our loyal guests with an upgrade whenever possible, it is dependant upon availability. We hope that we may have the pleasure of welcoming you back on a future trip. Best regards, Fred De Deken, General Manager

1st stay in 3 months

TripAdvisor rating 3.0/5

StanBaldwin2015 Business - 08/12/2019 TripAdvisor review

As always the reception staff are friendly and rooms are comfortable and its really good you can open the windows. However, the food has not improved, they still maintain 2 separate tiny menus, one of the bar and one for the restaurant, they both have about 18 starter/main courses of which 4 or 5 are the same plus some deserts. The Bar and Restaurant are 20 meters apart but you can't have the restaurant food in the bar, hence wanting a salad and there being only 1 I had to sit in the restaurant which has all the atmosphere of a morgue. Anyway I ordered the Caesar salad and bottle of water. Some bread rolls arrived without butter and when I asked the waiter seemed to be surprised, butter duly arrived. Then my salad arrived served in a nice looking bowl but its is far too deep, I am 1.82 metre tall but I struggled to eat from the bowl. However that was not the biggest challenge. The salad bowl was warm and the plate it was standing on was hot to the point I could hardly touch it. I called the waiter back and he seemed genuinely surprised this was problem. He wanted to explain it was just radiated heat from the plate, eventually he grudgingly offered to change the bowl. I then made the mistake of wanting so add some salt and pepper, the 2 grinders on my table were empty but so where those on the tables either side of me. I ended up walking around the restaurant looking for Salt and Pepper with the staff just looking on. This hotel has a proper kitchen but just doesn't want to use it. A disappointment and I will go back to staying elsewhere

Dear Guest, Thanks for taking the time to send us your review of your stay. We are glad that you had a pleasant stay with us; however, we wish it was completely satisfying. We are sorry for any inconvenience caused. We have taken note of all your remarks and passed it to the relevant department. Our team will contact you soon. Please accept our apologies. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

nice hotel but check the bill

TripAdvisor rating 4.0/5

781willi Business - 06/11/2019 TripAdvisor review

nice hotel. nice room which is very clean. Bath spaceful. Breakfast very good. A big selection. parking in my eyes too expensive but you do not have a chance to find near by a parking space where you pay nothing. when you book via Accor and you use your points than check the bill as in my case they forgot to take away that money. I discover only half day later. However they gave back the money without any discussion.

Dear 781Willi, Thank you for taking the time to review your stay with us. We would like to take this opportunity to thank you for your kind words. Our hotel aims to provide an enjoyable experience for all our guests and we are delighted that we were able to meet your expectations. We regret that you found our secure parking pricey and will take note of the comments. We apologize for any misunderstanding regarding charges, but glad to see the issue was resolved immediately, we will work to ensure it is not repeated. Once again, thank you for highlighting our comfortable rooms and delicious breakfast. We look forward to welcoming you again. All the best. Fred De Deken, General Manager

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