Novotel Brussels Airport Hotel 3 stars

I was only there for an evening, because I had to take an early morning flight out of Brussels

Although it was a short stay it was really a very good experience. The hotel provides all necessary kinds of service for travelers and the personnel is friendly and very helpful. My room was very quiet and clean.

Excellent

I had to evacuate from Slovenia before they closed the Ljubljana Airport. I wasn’t sure if I can find airplane ticket and was very worried about being stranded in Slovenia on Monday 3/16. Finally I got a ticket to Brussels and I booked your hotel because my connection was 7am next morning. What a comfort it was to take a nice hot bath after the ordeal I went through. Everything from the front desk clerk to the soft pillow in my room made me feel better that night. Thank you so much.

Excellent work of stuff, feel very comfortable and safe

The free shuttle to/from the airport was fantastic. Very convenient, short trip. Much appreciated the hotel holding our luggage for us as we explored further. The room had all the amenities we needed and was clean. Fantastic to access the room without stairs. The price was very reasonable as well.

Clean room , pleasant , friendly staff from the buss driver to the door man . I will come back any time if I have the chance Thank you

I had an overnight connection. Thus hotel was very close to the airport and had a shuttle. Very clean. Quiet. Well appointed. Totally met my needs.

Room oriented to garden is adequate quiet. (Airport + Highway next to hotel) Check in/out really friendly.

Staff good, rooms are badly sound insulated and could hear music from room below till 2am.

The Hotel staff were all first class in the service they provided to me. Extremely professional and friendly in their manner.

Rooms are a little dated in comparison to other Hotels in this chain. Food was fine and check out was smooth. Had checked in online however my cc hadn't come through to my booking so had to resubmit it. Has always worked before from the app so didn't know why not here. Biggest issue with this hotel is that you will not sleep due to the proximity with the airport. Although I had requested a quiet room and I was facing the courtyard the DHL planes taking off from 1:30am & 5am will keep you awake. Nothing the Hotel can do about this but as I like my sleep I will not be back here.

Average stay at one of the first Novotels outside of France. good reception, no upgrade received (Gold status) so I ended up in an average room. Shower worked fine, quiet night (2 x double glazing). The bed had a bump in the middle and the overall comfort was even below average (to hard).

As always the reception staff are friendly and rooms are comfortable and its really good you can open the windows. However, the food has not improved, they still maintain 2 separate tiny menus, one of the bar and one for the restaurant, they both have about 18 starter/main courses of which 4 or 5 are the same plus some deserts. The Bar and Restaurant are 20 meters apart but you can't have the restaurant food in the bar, hence wanting a salad and there being only 1 I had to sit in the restaurant which has all the atmosphere of a morgue. Anyway I ordered the Caesar salad and bottle of water. Some bread rolls arrived without butter and when I asked the waiter seemed to be surprised, butter duly arrived. Then my salad arrived served in a nice looking bowl but its is far too deep, I am 1.82 metre tall but I struggled to eat from the bowl. However that was not the biggest challenge. The salad bowl was warm and the plate it was standing on was hot to the point I could hardly touch it. I called the waiter back and he seemed genuinely surprised this was problem. He wanted to explain it was just radiated heat from the plate, eventually he grudgingly offered to change the bowl. I then made the mistake of wanting so add some salt and pepper, the 2 grinders on my table were empty but so where those on the tables either side of me. I ended up walking around the restaurant looking for Salt and Pepper with the staff just looking on. This hotel has a proper kitchen but just doesn't want to use it. A disappointment and I will go back to staying elsewhere

nice hotel. nice room which is very clean. Bath spaceful. Breakfast very good. A big selection. parking in my eyes too expensive but you do not have a chance to find near by a parking space where you pay nothing. when you book via Accor and you use your points than check the bill as in my case they forgot to take away that money. I discover only half day later. However they gave back the money without any discussion.