Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,374 reviews

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Description

Hotel extras

  • 24hours Check-in ,check-out and 24hours reception team available for you and your security

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel.

  • Spacious and soundproof rooms with separated toilet from bathroom , maximum 4 persons per room

  • Delicious breakfast buffet, bar (with beers , wine and cocktails)and restaurant open every day

  • Meeting rooms up to 140m2 , daylight, parking facilities and fitness center recently renewed

Our accommodation(s)

Book this hotel
Room 1

Combine work and relaxation in complete serenity. Our Superior room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, Wi-Fi, minibar and safe deposit box. For up to 3 people.

Max. number of persons
3

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

Combine work and relaxation in complete serenity. Our Superior Premium room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, free WIFI, minibar and safe deposit box. For up to 2 people.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Combine work and relaxation in complete serenity. Our Superior Premium room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, free WIFI, minibar and safe deposit box. For up to 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg
1831 DIEGEM
Belgium

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • BRU
  • Brussels Airport

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 209 rooms
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 8 connecting rooms
  • 209 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Football Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

11 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

Fitness center with 10 machines

  • On site
  • On site
  • Outdoor parking
  • Private
  • 230 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16.404 ft
  • Parking pricing: 15.00 15 EUR Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Cooking style
International
Chef name
Frederic VAN HOVE
Capacity
80
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

You are welcome to have a drink or a meal in our bar.

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Enjoy our rich continental breakfast buffet with fresh products and hot dishes. An extensive range of fresh fruits, cereals, dairy products and a variety of breads ensure a healthy start of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,374 reviews

Customer review rating 3.5/5

Iudit B. Business - Confirmed reviews ALL

Dear Ludit, Thank you for sharing your feedback. We are glad you found your room clean overall, and we apologize for the missed bathroom bin. We are particularly sorry that your dining experience did not meet your expectations. Your comments regarding the overcooked pasta and bland breakfast have been shared with our team for improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Brenda Q. Solo - Confirmed reviews ALL

Dear Brenda, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disappointment regarding the bathtub. We do have rooms with bathtubs available, and we are sorry that, despite your request at check-in, you were assigned a room with a shower instead. We will address this with our reception team to ensure that such requests are handled more carefully in the future. We also understand your concern regarding the telephone system and the difficulty in identifying how to contact reception. This is an important point, particularly in the event of an emergency, and we will look into it with our team. Finally, we are truly sorry that the cleanliness of your bathroom did not meet the standards we expect at Novotel Brussels Airport. Your feedback has been shared with our housekeeping team so that the necessary improvements can be made. Thank you again for your valuable comments. They help us identify areas where we can improve and provide a better experience for our guests. Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Belinda H. Couples - Confirmed reviews ALL

Dear Belinda, Thank you for your detailed feedback. We’re pleased to hear that you appreciated our punctual airport shuttle, smooth check-in, friendly reception staff, and the quiet, well-soundproofed rooms. We’re sorry that some aspects of the hotel and our gluten-free dinner options did not fully meet your expectations. Your comments are much appreciated and will help us improve our services. Your Novotel Brussels Airport Team

Customer review rating 2.0/5

Sara A. Business - Confirmed reviews ALL

Dear Sara, Thank you for sharing your feedback. We’re truly sorry that the noise from the neighboring room disturbed your sleep and affected your stay. We also regret that our gluten-free options were limited and did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve our services. Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Handaya N. Families - Confirmed reviews ALL

Dear Handaya, Thank you so much for your kind review! We’re delighted to hear that our receptionist was helpful and took the time to provide relevant recommendations for your stay. We’re also happy to know that our housekeeper was polite and helpful. Your feedback means a lot to our team, and we hope to welcome you back again soon! Your Novotel Brussels Airport Team

Dear Ludit, Thank you for sharing your feedback. We are glad you found your room clean overall, and we apologize for the missed bathroom bin. We are particularly sorry that your dining experience did not meet your expectations. Your comments regarding the overcooked pasta and bland breakfast have been shared with our team for improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Brenda Q. Solo - Confirmed reviews ALL

Upon checking in I asked for a room with a bathtub, the reception staff said "yes of course". Your website says you do have bathtubs. Then I arrive at the room and it has a shower, that is not a bathtub. If you don't provide bathtubs than just state that plainly. There is no contact button on the phone that is labelled for reception. Room to room calling, international calling and messages are labelled in French, so to be sure I wasn't missing something I also used an app to translate them in order to be sure I could understand how to contact reception. So it appears that it is not possible to call reception or the button is unlabelled for some reason. That seems very dangerous in the event of an emergency. Please clean your bathrooms, that is the most important factor in any hotel choice and it's very concerning when you arrive and it's dirty.

Dear Brenda, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disappointment regarding the bathtub. We do have rooms with bathtubs available, and we are sorry that, despite your request at check-in, you were assigned a room with a shower instead. We will address this with our reception team to ensure that such requests are handled more carefully in the future. We also understand your concern regarding the telephone system and the difficulty in identifying how to contact reception. This is an important point, particularly in the event of an emergency, and we will look into it with our team. Finally, we are truly sorry that the cleanliness of your bathroom did not meet the standards we expect at Novotel Brussels Airport. Your feedback has been shared with our housekeeping team so that the necessary improvements can be made. Thank you again for your valuable comments. They help us identify areas where we can improve and provide a better experience for our guests. Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Belinda H. Couples - Confirmed reviews ALL

Shuttle on time for pick up from airport . As we had pre checked in the actual check in was easy and smooth . Staff at reception pleasant . Hotel itself is somewhat tired and dated but for this level of hotel and the nature of what it is it was adequate . Only one option for gluten free dinner - so we went elsewhere . Rooms very quiet and soundproof

Dear Belinda, Thank you for your detailed feedback. We’re pleased to hear that you appreciated our punctual airport shuttle, smooth check-in, friendly reception staff, and the quiet, well-soundproofed rooms. We’re sorry that some aspects of the hotel and our gluten-free dinner options did not fully meet your expectations. Your comments are much appreciated and will help us improve our services. Your Novotel Brussels Airport Team

Customer review rating 2.0/5

Sara A. Business - Confirmed reviews ALL

Paper thin walls and the couple next door were yelling at each other half the night. The restaurant does not offer gluten free options (the only option was the most expensive item on the menu)

Dear Sara, Thank you for sharing your feedback. We’re truly sorry that the noise from the neighboring room disturbed your sleep and affected your stay. We also regret that our gluten-free options were limited and did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve our services. Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Handaya N. Families - Confirmed reviews ALL

Very helpful receptionist, he helped me explained and suggested things relevant to our staying. Also the housekeeper was polite and helpful.

Dear Handaya, Thank you so much for your kind review! We’re delighted to hear that our receptionist was helpful and took the time to provide relevant recommendations for your stay. We’re also happy to know that our housekeeper was polite and helpful. Your feedback means a lot to our team, and we hope to welcome you back again soon! Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Mersaydees M. Solo - Confirmed reviews ALL

This was such a great easy stay before my early flight. I booked this hotel because there was an included airport shuttle, and I had an early flight. I was surprised to see the shuttle was actually more of a public transport bus shared with another hotel - honestly, better than a private van in my opinion! The shuttle was perfectly on time with plenty of space. Checking in was super quick and easy thanks to the pre-online process. I was a bit disappointed to find out because I used a partner website to book I wouldn’t get any points for my stay - but that’s a lesson learned. Staff at the hotel were very friendly and helpful! The room was large and perfectly equipped. Bedding was soft and comfortable, bathroom was clean and spacious - Rituals soaps were also a nice surprise. Check out was also quick and easy. 10/10 recommend.

Dear Mersaydees, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our airport shuttle, comfortable rooms, and the friendliness of our team. We’re also glad your stay was smooth and convenient before your early flight. We hope to welcome you back soon! Kind regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Suzanne M. Couples - Confirmed reviews ALL

Well located but mattress room 108 is needing to be replaced

Dear Suzanne, Thank you for sharing your feedback. We’re pleased to hear that you appreciated our convenient location. We’re sorry to hear about the mattress in room 108. Your comment has been shared with our team so that we can inspect it and take the necessary action. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Lisa A. R. Solo - Confirmed reviews ALL

After a long day of missed connections, stressful travel, and dealing with rude customer service people, Novotel offered me a haven. The airport shuttle meant I didn't have to figure out transportation. The hotel staff were so polite and helpful, especially the man working in the evening on August 17. The bed was so comfortable, the bath bathtub so relaxing, and the property incredibly clean. The hotel restaurant and snacks for purchase made getting food easy, and I enjoyed strolling the garden after dinner. The front desk helped immensely by lending me an outlet adaptor. I got excellent rest and was transported back to the airport in good time and well refreshed the next day. I will definitely put Novotel on my list of hotel options.

Dear Lisa, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to know that we were able to provide you with a peaceful and comfortable stay after such a stressful day of travel. We are especially pleased to hear that you appreciated the warm welcome from our team, the comfort of your room, the cleanliness of the hotel, as well as our restaurant and garden. We will be sure to share your kind words with the colleague who was working on the evening of August 17. It is also great to know that our airport shuttle and front desk team were able to make your stay easier and more convenient. Thank you again for your trust and recommendation. We truly hope to have the pleasure of welcoming you back to Novotel on your next trip! Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Elsa V. D. E. Families - Confirmed reviews ALL

Quick service and close to airport. Also quieter than I thought it would be as it is close to the ring.

Dear Elsa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Tanguy R. Families - Confirmed reviews ALL

We needed a hotel not far from the airport before our nexr flight. We day used the room. Breakfast was perfect

Dear Tanguy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Mark L. J. Business - Confirmed reviews ALL

Everything was fine. No complaints!!

Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Sandra D. Solo - Confirmed reviews ALL

I have stayed at this hotel numerous times and find it very convenient. Comfortable rooms, good restaurant and very nice staff.

Dear Sandra, Thank you very much for your kind review and for your continued loyalty to our hotel. We are delighted to hear that you appreciate the comfort of our rooms, our restaurant, and the friendliness of our staff. It is always a pleasure to welcome you, and we look forward to seeing you again on your next stay. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The hotel rooms are big, clean and it is well located. People are very friendly and the food was great too. I would recommend it.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Close to the airport, like 5 minutes with a punctual shuttle service that goes 2 or 3 times an hour. We really enjoyed the food and hospitality at the Restaurant. Rooms were clean and the beds are comfortable. We are still looking for the pillows they have because they were so comfy. The reception was helpful and friendly.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We didn't expect much as we only booked this hotel to rest up before our flight the next day. However, we were pleasantly surprised by how comfortable the beds were (our little one approved!), as well as the overall experience, friendly staff, and great breakfast.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Food could be better

Customer review rating 2.0/5

Vincent E. S. T. Couples - Confirmed reviews ALL

The aircontioning does not work at all. I have informed your front desk lady and she has sent a colleague to check on the room. Unfortunately the guy is not able to rectify the system and offer me a small fan instead. I have also asked if she could change our room. She informed that you are fully booked and was not able to help further. Prior to making this booking, I was looking forward to our stay at Novotel as our last night prior to leaving Belgium. I have selected Novotel as I read that you have airconditioning, and is also a reputable branded hotel. I have avoided booking other lower cost places which does not have air-conditioning at all. Instead with this faulty air-conditioning, we have to bear with this uncomfortable room. We are also not able to open the windows as it is locked. In addition, we booked for 2 persons. The room came with a double bed for 2 persons and another sofa bed for 2 persons (total 4). The sofa bed could have been folded up to make it into a sofa but was laid out. I asked your reception but was told that this is it - the only room they have.

Dear Vincent, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the air conditioning issue could not be resolved during your visit and that, due to the hotel being fully booked, we were unable to offer you another room. We also understand your disappointment regarding the room configuration. Your comments have been shared with our team, as they help us improve our services. We hope to have the opportunity to welcome you again and provide you with a much better experience. Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Kimberly V. Couples - Confirmed reviews ALL

We had an early flight back home and had stayed here several years ago. Mostly fine, but I mistakenly ordered the breakfast buffet and tried to cancel it online, then get it removed from our bill when we checked in. Was told that that wasn't possible (why???), but they would pack us a bag breakfast. The breakfast consisted of an apple, a bottle of water and 2 small pastries...that was €52 down the drain! The hotel needs a refresh, in general- lots of worn finishes and old tech around.

Dear Kimberly, Thank you for your feedback. We sincerely apologize for the inconvenience regarding your breakfast booking. We completely understand your disappointment, and we are sorry that your cancellation request could not be accommodated. We will review this situation with our Reception team to prevent this from happening again. We have also submitted a refund request for the breakfast charge and hope this will resolve the matter to your satisfaction. Thank you as well for your comments regarding the condition of the hotel. Your feedback is valuable and has been shared with our management team. Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Marcela G. Families - Confirmed reviews ALL

The hotel is very close to the airport. We couldn't take the shuttle because we arrived after 11pm, but the taxi charged the minimum fare. The breakfast buffet was good, several options to choose from. The room was comfortable.

Dear Marcela, Thank you for your positive feedback. We are pleased to hear that you appreciated our convenient location, the breakfast buffet, and the comfort of your room. We hope to have the pleasure of welcoming you again for your next stay. Your Novotel Brussels Airport Team

Customer review rating 1.5/5

Francisco Q. B. Couples - Confirmed reviews ALL

Bar staff was nice. Room bathroom smelled strongly like cigarettes, furniture looked really old. Pricey for no reason.

Dear Francisco, Thank you for sharing your feedback. We are pleased to hear that you appreciated the friendliness of our bar staff. We are sorry to hear about the issues you experienced with the bathroom smell and the condition of the furniture. As all our rooms are non-smoking, we regret that your room did not meet our usual standards. Please note that our reception team is available 24/7 during your stay to assist and find a suitable solution. We appreciate your comments and hope to have the opportunity to welcome you again for a better experience. Your Novotel Brussels Airport Team

Other web-users rate our hotel

  • 1,294 reviews 8.9/10 Location
  • 1,285 reviews 7.4/10 Room
  • 1,443 reviews 8.5/10 Service
  • 15 reviews 5.2/10 WiFi
  • 544 reviews 7/10 Value
  • 531 reviews 7.9/10 Cleanliness
  • 497 reviews 5.3/10 Food
  • 409 reviews 7.4/10 Breakfast

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