Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,187 reviews

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Novotel Brussels Airport - Image 1
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Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 24hours Check-in ,check-out and 24hours reception team available for you and your security

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel.

  • Spacious and soundproof rooms with separated toilet from bathroom , maximum 4 persons per room

  • Delicious breakfast buffet, bar (with beers , wine and cocktails)and restaurant open every day

  • Meeting rooms up to 140m2 , daylight, parking facilities and fitness center recently renewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg
1831 DIEGEM
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,187 reviews

Customer review rating 3.5/5

Louis-olivier B. Couples - Confirmed reviews ALL

OK - No shuttle service available after 10h30 PM on Saturday eventhough we called the hotel. In the website, there was a mention of calling the hotel for an accomodation on this, but that didn't happen. - Breakfast is sub-par. For example, the scrambled eggs are from powdered eggs. This undermines the rest of the buffet. Having real eggs would be a major improvement in my opinion and a better testament to the quality of the buffet (and the hotel on its own).

Dear Louis-Olivier B., Thank you for taking the time to tell us about your experience at the Novotel Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel Brussels Airport Team

Customer review rating 2.5/5

Carlos E. B. Business - Confirmed reviews ALL

Convenient location for the airport, but overall experience was inconsistent. The first dinner offered à la carte, while the second only had a buffet. Room maintenance and cleaning standards also need improvement.

Dear Carlos, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient for the airport. We are however sorry to learn that your overall experience did not fully meet your expectations and that you perceived inconsistencies regarding the dining offer during your stay. We also take note of your comments concerning room maintenance and cleanliness, which are important priorities for us. Your remarks have been shared with the relevant teams in order to review our procedures and ensure a more consistent level of service for all our guests. We appreciate your constructive feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide you with a more seamless experience. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Gaurav G. Families - Confirmed reviews ALL

Please note the free shuttle starts at 6 AM in the Winters and 4 AM in the Summers.

Dear Gaurav, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Petr K. Solo - Confirmed reviews ALL

Good sleep, good breakfast. Shuttle bus stop just in front of the hotel going every half an hour. Simple dinner (cooked vegetables, chicken nuggets, rice). Missing basic amenities for a cancelled/delayed flight: comb, toothbrush, toothpaste.

Dear Petr, Thank you for your feedback. We are glad to hear that you had a good night’s sleep, enjoyed the breakfast, and found the shuttle service convenient. We also appreciate your comments regarding the dinner options and the availability of basic amenities. We understand how important these can be, especially in case of cancelled or delayed flights, and we will take your remarks into account to improve our guest experience. We hope to have the pleasure of welcoming you again in the future. Your Novotel Brussels Airport Team

Customer review rating 3.5/5

David V. Business - Confirmed reviews ALL

My stay as a regular guest at Novotel Brussels airport was good. Only remark I have is for housekeeping, see the uploaded picture.

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Brussels Airport Team

Other web-users rate our hotel

  • 1,327 reviews 9/10 Location
  • 1,304 reviews 7.6/10 Room
  • 1,457 reviews 8.6/10 Service
  • 14 reviews 7.3/10 WiFi
  • 553 reviews 7/10 Value
  • 542 reviews 7.9/10 Cleanliness
  • 500 reviews 5.3/10 Food
  • 422 reviews 7.6/10 Breakfast

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