Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 1,859 reviews

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Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg, 1831 Diegem (Brussels), Belgium

Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,859 reviews

TripAdvisor Rating  3.8/5  1,897 reviews

Customer review rating 3.5/5

Jean B. P. Business - Confirmed reviews ALL

L’installateur des portes de la salle de bain et l’installateur du lit n’ont jamais dû se parler, vu le résultat final. La climatisation très froide à l’arrivée n’est ni écolo, ni vraiment satisfaisante.

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 4.0/5

Ronald T. Friends - Confirmed reviews ALL

Verblijf voldeed prima aan wat voor deze prijs te verwachten is.

Geachte Ronald T., Wij stellen uw opmerkingen over uw verblijf in Novotel Brussels Airport erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,

Customer review rating 4.5/5

Janette B. Couples - Confirmed reviews ALL

Propre, rapide, grand, bonne literie, service professionnel/ mis à part le barman qui devait être grincheux ce soir là/

Madame B., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Brussels Airport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous prenons note de votre remarque concernant le barman et regrettons qu'il n'ait pas su vous accueillir comme il se doit. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

Sandra D. Couples - Confirmed reviews ALL

Handy location for access to airport for early morning flights. Shuttle was very reliable. Water provided in room was appreciated as well as good air conditioning.

Dear Sandra D., We very much appreciate your comments regarding your stay at the Novotel Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 0.5/5

Louise T. Business - Confirmed reviews ALL

The bedrooms are uncomfortable, run down. Will tell my company never to use this hotel. After a long flight, the room is run down, uncomfortable, and not good. How come you don’t improve those toiles for travelers? Terrible.

Dear Louise T., Thank you for taking the time to tell us about your experience at the Novotel Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,471 reviews 9.1/10 Location
  • 1,389 reviews 7.5/10 Room
  • 1,582 reviews 8.5/10 Service
  • 16 reviews 8.5/10 WiFi
  • 639 reviews 6.8/10 Value
  • 567 reviews 7.8/10 Cleanliness
  • 552 reviews 5.2/10 Food
  • 508 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.