Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 2,345 reviews

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Novotel Brussels Airport - Image 1
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Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg, 1831 Diegem (Brussels), Belgium

Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Airport Shuttle from 6am(4am in summer) until 11pm every 30 minutes

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,345 reviews

TripAdvisor Rating  4.0/5  1,879 reviews

Good Breakfast and stay. Kind stuff

Customer review rating 4.5/5

Marce Solo - Confirmed reviews ALL

I spend a good time at Novotel BA from cosy room, yummy breakfast and even a small gym.

Dear Guest, Thank you for taking the time to share your review. It is wonderful to hear that your time at our hotel was enjoyable. We are delighted that you appreciated the comfort of your room, our delectable breakfast offerings, and our fitness amenities. It is equally gratifying to know that our team's hospitality contributed positively to your experience. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Everything was ok, except that I could not get anything to eat except a big buffet.

Dear Guest, Thank you for your valuable feedback. Our team appreciate your kind words as we work hard to deliver an exceptional guest experience, and your positive feedback acts as motivation for our team members to continue providing excellent service. However, your comment regarding the menu selection has been duly noted, and we will take this into consideration for the future. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Your Novotel Brussels Airport Team

No shuttle bus!

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

My flight to Brussels was 2 and half hours delayed and after much trouble trying to find the stop for the hotel shuttles, there was no sign of the Novotel shuttle. I phoned the hotel and was informed that there was no shuttle service after 10:30 p.m. and I had to take a taxi to the hotel which dropped me off at the barrier and I had to go up a steep incline with luggage to reach the hotel entrance. Not a very good first impression for a hotel with your star rating! At no point in the booking process was it made clear that the shuttle ran on a limited schedule. At the shuttle stop several hotel shuttles were still running at 11:30 p.m. Why wasn’t Novotel?

Dear Guest, Thank you for taking the time to share your review. We apologize for any inconvenience regarding our shuttle service. We assure you that service is guaranteed every 25 minutes all day long from 6am to 11pm. Still, we have taken good note of your feedback and we will share it with our partner who's responsible of the service. It's really important for us that they respect the shuttle scheddule. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Left my electric toothbrush in the toilet

Customer review rating 0.5/5

Luca C. Business - Confirmed reviews ALL

I left my electric toothbrush in the toilet and NO ONE of the housekeeping staff found it. That's absolutely IMPOSSIBLE. it's a 100 euro toothbrush with travel case. IMPOSSIBLE NOT TO SEE IT.

Dear Luca, Thank you for taking the time to share your feedback. We try to keep our rates as competitive as possible but they can fluctuate depending on demand and certain times of the year. Please don't hesitate to contact us for any special offers that might be available. We look forward to welcoming you for a more enjoyable stay. Best regards, Your Novotel Brussels Airport Team

Friendly and relax

Customer review rating 4.5/5

Nico O. Business - Confirmed reviews ALL

Although I wasn't able to enjoy a full stay due a late flight schedule upon arrival and an early flight in the morning, I had a pleasant stay at your hotel. Upon arrival, I had a pleasant welcome and chat, and the hotel had a relaxing atmosphere. It's worth staying there.

Dear Nico, Thank you for taking the time to share your review. We are truly glad to hear that your brief visit to our establishment met your expectations. We are delighted that you enjoyed the welcoming atmosphere, our commitment to cleanliness, and recognized our efforts in sustainable development. It is wonderful that you appreciated the recognition as an ALL member, despite your busy travel schedule. Our team strives to ensure a warm and serene environment for all our guests, and we're pleased that this contributed positively to your stay. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

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Other web-users rate our hotel

  • 1,525 reviews 9/10 Location
  • 1,526 reviews 7.3/10 Room
  • 1,725 reviews 8.4/10 Service
  • 25 reviews 8.9/10 WiFi
  • 684 reviews 6.5/10 Value
  • 625 reviews 7.5/10 Cleanliness
  • 596 reviews 6.9/10 Breakfast
  • 594 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.