Novotel Brussels Airport Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 11,246 reviews

ALLSAFE approved hotel

Information message

Novotel Brussels Airport
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+ 23 Services

Hotel extras

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831 diegem
belgium

Fax: (+32)2/7213958

Check-in from 15h00

Check out up to 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT:  LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28.75 miles

  • By plane

    BRUXELLES NATIONAL At 2km / 1 miles

  • By plane

    LIEGE BIERSET At 98km / 61.25 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2.5 miles

  • By car

    GENT / OOSTENDE At 3km / 1.88 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2.6km / 1.62 miles

  • By train

    ZAVENTEM AIRPORT At 2.6km / 1.63 miles

GPS:50.8931, 4.4616

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,246 reviews

TripAdvisor Rating 4.0/5

1,771 reviews

Excellent

TripAdvisor rating 5.0/5

paul0012014 Business - 23/11/2021 TripAdvisor review

Very good hotel Location very good Free shuttle service to the airport Restaurant very good Cleanness perfect Room quality excellent Bedding perfect Very friendly helpful and effective staff Perfect for business short trip

Restaurant and parking

TripAdvisor rating 3.0/5

vmalain 19/11/2021 TripAdvisor review

As I had an early morning flight I booked this hotel for a night. Parking for a night was 12€, which is expensive, as I didn’t leave my car there during my trip. I booked another parking at the airport. So 12€ for overnighting the car is to much. Restaurant was closed but you could eat at the bar. Hamburger, fish and chips… Not what I expected

Good pre flight stay

TripAdvisor rating 4.0/5

No1Ma 19/11/2021 TripAdvisor review

Novotel is my go to hotel before flying home from BRU. Closest hotel to the airport (Sheraton is only hotel directly on airport), a few minute ride via free shuttle bus that's shared with the Crowne Plaza down the road. Free shuttle runs every 30 min from 0600-approx 2300 Mon-Fri. I didn't use services at hotel but saw restaurant not open, assume bar also closed right now. There is a pantry set up in the lobby with pre-packaged snacks, sandwiches and an assortment of beverages. Room is fine for short stay with mini fridge and complimentary bottle of water. There are public busses running outside the hotel into Brussels or to train station. I take free shuttle back to airport for train into the city.

Good sleep before traveling!

TripAdvisor rating 4.0/5

Sandra H 24/10/2021 TripAdvisor review

Good night's sleep before the start of the trip. The room was spacious, tidy and all necessary bath products were provided. We were taken to the airport at 4 o'clock in the morning with a free taxi (because the shuttle bus only starts at 6 o'clock). Great service!!!

Nice hotel, good location but…

TripAdvisor rating 3.0/5

Patrick H Business - 19/09/2021 TripAdvisor review

Nice hotel, good location but… Poor welcome: waiting very long minutes (with a visible leg pain), during a phone call of the "welcome" desk clerk who did not care at all… not a word to apologize after hanging up. He obviously did not care… unacceptable behaviour in this hotel category..

Bad surprise

TripAdvisor rating 2.0/5

fredericverbist Business - 29/07/2020 TripAdvisor review

Bad evaluation because they give me a room already with a customer inside the room ... And in the actual period this should not happen ! No feeling that I was welcome despite my Diamond level ...... really disappointing. !

Dear Frederic, Thank you for taking the time to share your review. We are very sorry your experience did not meet your expectations and completely understand your disappointment. We can only apologise for this regrettable error on our behalf and assure you that the health and well-being of our guests are always a top priority. We hope we have the pleasure of seeing you again on a future visit. Best wishes, Fred De Deken, General Manager

Unpleasant stay

TripAdvisor rating 2.0/5

Passenger598086 Business - 23/07/2020 TripAdvisor review

We ordered a superior premium room with double bed room and we got room # 408 which is a regular superior room. When we complaint about that, we has been told that the premium rooms are not available. In the room that we reserved was supposed to be equipped with a coffee / tea facility and a coffee machine. In the morning, at 04:00,I went down to the front desk and I asked to have 2 coffees. The lady from the front desk wanted to charge us 6 euros for the coffees!!! I told her that the coffee was supposed to be in the room and I don't understand why she want to charge me. Than she told me that she will me a favor by not charging me for the coffees. Furthermore, the shuttle to the airport was not available and I paid 35 euros for the taxi. I got a downgrade room instead of getting an upgrade room as Accor silver member.

Dear Guest, Thank you for taking the time to share your review regarding your recent stay. We are sorry we fell short in meeting your expectations and would like to offer you our sincere apologies. We regret that due to the new measures and procedures implemented in line with official guidelines, we ensure that all rooms are vacant 24 hours before the arrival of the next guest, and with a limited number of premium rooms we are regrettably not able to satisfy all requests. However, this could have been better explained to you at the time and we regret any inconvenience. We will also be reviewing our procedures with our reception team to ensure this situation does not arise again in the future. We regret that the shuttle service is not yet available, this is beyond our control and hope it will be reinstated shortly. Please accept our apologies once again and hope we may have the chance to welcome you back. Best regards, Fred De Deken, General Manager

Comfortable & quiet hotel with good breakfast and kind service.

Customer review rating 4.0/5

Javier Business - 28/03/2020 Confirmed reviews ALL

When I travel for business I expect hotel as a place to rest, get a good breakfast/lunch and spend the time smoothly and quietly. Your hotel reach my expectations. Thanks.

Dear Javier. Thank you for your valuable review. Our greatest reward is knowing we met all your expectations, this will inspire our team to continue providing high standards and quality service. We hope to have the pleasure to welcome you back in the future. Best wishes, Fred De Deken, General Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Stayed when COVID-19 was early. Belgium had shut restaurants, bars. Found staff supportive and helpful.

Exceptional Hotel

Customer review rating 5.0/5

Llheim Couples - 22/03/2020 Confirmed reviews ALL

The entire hotel is sparkling clean and the staff we met were friendly and helpful. The room was very comfortable with a wonderful soaking tub.

Nice hotel

Customer review rating 5.0/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

I was only there for an evening, because I had to take an early morning flight out of Brussels

well located, clean, quiet

Customer review rating 5.0/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

Although it was a short stay it was really a very good experience. The hotel provides all necessary kinds of service for travelers and the personnel is friendly and very helpful. My room was very quiet and clean.

Dear Guest, Thank you for this kind feedback. Our dedicated team always aims to give the best experience to our guests and it is rewarding to read that you enjoyed your stay with us. Your positive feedback inspires us to continue to maintain the high standards of service we set ourselves. We look forward to welcoming you back! Very best wishes, Fred De Deken, General Manager

Very well located,,,

Customer review rating 4.5/5

Claude L. Couples - 19/03/2020 Confirmed reviews ALL

Excellent

Customer review rating 5.0/5

Mamiko S. Solo - 19/03/2020 Confirmed reviews ALL

I had to evacuate from Slovenia before they closed the Ljubljana Airport. I wasn’t sure if I can find airplane ticket and was very worried about being stranded in Slovenia on Monday 3/16. Finally I got a ticket to Brussels and I booked your hotel because my connection was 7am next morning. What a comfort it was to take a nice hot bath after the ordeal I went through. Everything from the front desk clerk to the soft pillow in my room made me feel better that night. Thank you so much.

Dear Mamiko, Thank you for your kind comments. We understand how stressful and challenging these times are for many travelers, and we are standing strong in our commitment to ensuring our guests' comfort and well-being. Your positive feedback about our team members will be quite rewarding and reassuring for us all. We look forward to welcoming you for another stay at Novotel Brussels Airport! All the best, Fred De Deken, General Manager

Good stay

Customer review rating 5.0/5

Lyudmila Friends - 17/03/2020 Confirmed reviews ALL

Excellent work of stuff, feel very comfortable and safe

Perfect location

Customer review rating 5.0/5

Dina Families - 17/03/2020 Confirmed reviews ALL

The free shuttle to/from the airport was fantastic. Very convenient, short trip. Much appreciated the hotel holding our luggage for us as we explored further. The room had all the amenities we needed and was clean. Fantastic to access the room without stairs. The price was very reasonable as well.

Dear Dina, Thank you for sharing your review. We are happy to hear that you enjoyed your stay and appreciated our convenient shuttle and amenities. Knowing that our guests had a positive experience during their stay is very rewarding. We look forward to welcoming back. Best regards, Fred De Deken, General Manager

Close, fast, friendly staff even at late hours or early morning

Customer review rating 5.0/5

Simona Solo - 16/03/2020 Confirmed reviews ALL

Clean room , pleasant , friendly staff from the buss driver to the door man . I will come back any time if I have the chance Thank you

Dear Simona, Thank you for such a positive review. The comfort and well-being of our guests are of the greatest importance, and we are very pleased that you enjoyed your stay with us. Thank you also for acknowledging the excellent service provided by our team members. We look forward to welcoming you back for another pleasant stay. Kind regards, Fred De Deken, General Manager

Great location and well appointed

Customer review rating 4.5/5

Pdm Solo - 16/03/2020 Confirmed reviews ALL

I had an overnight connection. Thus hotel was very close to the airport and had a shuttle. Very clean. Quiet. Well appointed. Totally met my needs.

Dear Guest, Thank you for sharing your positive review. We are pleased that our location and convenient shuttle were just what you needed. It's a boost for us every time we receive positive reviews such yours. We look forward to welcoming you back. Kind regards, Fred De Deken, General Manager

Practical location

Customer review rating 4.0/5

Petr Business - 14/03/2020 Confirmed reviews ALL

Room oriented to garden is adequate quiet. (Airport + Highway next to hotel) Check in/out really friendly.

Dear Petr, Thanks for this point of view concerning your stay at Novotel Brussels Airport. Thank you for letting us know that our service and accommodations met your expectations. We are also pleased to know that our location was convenient for you. We hope to welcome you back soon. All the best. Fred De Deken, General Manager

Bad stay

Customer review rating 2.5/5

Matthew W. Business - 12/03/2020 Confirmed reviews ALL

Staff good, rooms are badly sound insulated and could hear music from room below till 2am.

Dear Matthew, Thank you for leaving us this review of your recent stay. We are happy to hear that you received good service from our team members. We are, however, sorry for any inconvenience; please do not hesitate to inform our team of any issues or concerns, they would have been happy to move you to a quieter room, depending upon availability. We hope to have the opportunity to welcome you back again for a more enjoyable stay in the future. Kind regards, Fred De Deken, General Manager

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