Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 3,185 reviews

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Hotel extras

  • 24hours Check-in

  • Free Shuttle to and from the airport

  • Spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms and fitness center

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,185 reviews

TripAdvisor Rating  4.0/5  1,867 reviews

Clean and comfortable

TripAdvisor rating 4.0/5

Quest39016300965 Friends getaway - TripAdvisor review

The hotel was clean and the rooms were comfortable, a little noise from the aeroplanes but not enough to disturb us. We arrived as a large group who had called ahead to let them know we were a large group and to check if the restaurant would be available when we arrived, we were told it would be. We dropped our bags in room then went to get something to eat for the restaurant manager to turn us away telling us no we are full, and not letting people in to use the bar. The young man on reception was very helpful in trying to open the breakfast room for us but he wasn’t allowed to. Restaurant manager rude and arrogant rest of staff pleasant and helpful

Dear Guest, Thank you for taking the time to give your opinion about your stay. We're delighted to hear that you found our hotel clean and the rooms comfortable. Our efforts to maintain these standards are ongoing and a core part of our service. We sincerely apologize for the inconvenience you faced regarding the restaurant availability upon your arrival. While we strive to accommodate all our guests, especially large groups who have informed us of their arrival, it seems on this occasion we were unable to meet your expectations. Rest assured, we are looking into this matter to ensure it remains an isolated incident. It's heartening to know that our reception staff were helpful during your stay. We take pride in the service provided by our team and are glad this was evident to you. We look forward to seeing you again in the future. Best regards, Your Novotel Brussels Airport Team

Satisfactory though pricey

TripAdvisor rating 3.0/5

Gordon R Business - TripAdvisor review

Food was okay, although pricey what it is. Similar to the hotel in general. Rooms were clean, quiet and well furnished. We asked for 4am wake-up call. It didn’t happen through lack of staff communication. Otherwise fine and close to airport.

Dear Sir, We thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found our rooms to be clean, quiet, and well-furnished, reflecting our commitment to providing comfortable accommodations. Additionally, our proximity to the airport is indeed one of the conveniences we are proud to offer our guests. We regret to hear about the missed wake-up call and appreciate you bringing this to our attention; please rest assured that we value effective communication within our team and strive to ensure all guest requests are met with utmost care. While we understand concerns regarding value for money, we're glad to provide a range of amenities, including diverse dining options and a 24-hour reception to enhance our guests' stay. We hope you will change your opinion in the future and choose to revisit us. Best wishes, Your Novotel Brussels Airport Team

Shocking service

TripAdvisor rating 1.0/5

Beverley D TripAdvisor review

Arrived very late as a group. Check in was solo manned. Our room keys were allocated behind check in but reception adamant and rudely pointed out we had our keys until I pointed them out. Not a friendly arrival experience. Had the same hotel booked for a week later for another over night stay. After a long journey went for food at the small on-site restaurant. Service was bad beyond belief. We ordered food and the order did not go to the kitchen. A mistake. However the staff are very rude and with out apology said you want to cancel. Terrible .. pick another hotel.. avoid this one.

Dear Beverley, Thank you for taking the time to share your feedback. We're glad you chose our hotel for your stay and appreciate the comments on our location. While we strive to offer the highest level of service, we sincerely apologize if your experience did not meet expectations. Our team is committed to providing a warm and efficient welcome to all our guests, and we regret if you felt that was not reflected during your check-in. We understand the importance of a satisfying dining experience, and it's disappointing to hear that there was a lapse in service at our restaurant. Rest assured, we value your input as it helps us to improve. Please know that we offer a variety of dining options, and our staff is trained to provide courteous service, even during busy periods. We hope to have the opportunity to better serve you in the future. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Your Novotel Brussels Airport Team

Fly in fly out

TripAdvisor rating 3.0/5

RoozbeH Business - TripAdvisor review

Stayed there for one night as I had a fly-in fly-out . Staff are super nice and friendly. Location is really close to the airport and the free shuttle is really helpful . Rooms are a bit old and need upgrade . Barhroom was super clean . Didn’t really use the restaurant .

Dear Guest, Thanks for taking the time to comment on your stay at our hotel. We're delighted to hear that our staff's friendliness and the convenience of our complimentary airport shuttle service met your expectations. It's wonderful that our location contributed to a seamless travel experience for you. We appreciate your recognition of the cleanliness in our bathrooms and take pride in maintaining high standards of hygiene. Regarding your observation about our rooms, we continuously strive to provide comfortable and updated accommodations, and we have recently refurbished some of our amenities, including beds and TVs, to enhance the guest experience. While we understand that decor preferences are subjective, we assure you that our maintenance and updates are an ongoing process to ensure guest satisfaction. We hope to have the opportunity to welcome you back in the future. Sincerely, Your Novotel Brussels Airport Team

Easy location when flying

TripAdvisor rating 4.0/5

tonj2 Business - TripAdvisor review

Nicely located at Brussels Airport. Shuttle bus runs every 30 minutes free of charge. Spacious rooms, slightly outdated. Airconditioning is quite noisy. Breakfast eur24 is highly overpriced . It is cheaper to grab a sandwich at the airport.

Dear Guest, Thank you for your feedback. You mentioned our hotel's convenient location near Brussels Airport and the complimentary shuttle bus service, which we're glad you found useful. We're also pleased you appreciated the spaciousness of our rooms. Regarding the air conditioning noise, we understand it can be a concern and we strive to maintain all equipment in working order to minimize any inconvenience to our guests. We apologize if this was not the case during your stay. As for the breakfast pricing, we offer a variety of options, including a less expensive advance purchase rate. We are sorry for any aspects of your stay that did not meet your expectations and appreciate your feedback as it helps us to improve our services. We look forward to welcoming you back on a future occasion. Best regards, Your Novotel Brussels Airport Team

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Other web-users rate our hotel

  • 1,744 reviews 9/10 Location
  • 1,865 reviews 7.4/10 Room
  • 2,024 reviews 8.1/10 Service
  • 29 reviews 8.5/10 WiFi
  • 787 reviews 6.3/10 Value
  • 729 reviews 7.5/10 Cleanliness
  • 700 reviews 7/10 Breakfast
  • 688 reviews 5.4/10 Food

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