Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 2,015 reviews

Hotel extras

  • 24hours Check-in

  • Free Shuttle to and from the airport

  • Spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,015 reviews

TripAdvisor Rating  4.0/5  1,832 reviews

good location but lacking services

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

While the location is great for business travel, the hotel doesn't provide some basic services: 1. there is no room service for dinner or any meal 2. there is no place to store the clothes 3. basic items such as shampoo, conditioner, etc. are not in the room, and are only provided if specifically requested. 4. shower is very small and the door didn't close properly. Bath doesn't have a door. So, taking a shower meant the entire bathroom was wet. 5. Bed is located very close to the bathroom where the door could hardly open. 6. lighting is not sufficient for reading.

Dear Nurit, Thank you for taking the time to share your feedback with us. While we are glad that you found our location convenient, we are sorry that your recent stay at our hotel didn't meet all your expectations. Our guests' reviews are useful as they allow us to continuously evaluate our services and we are grateful for your suggestions. We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards, Your Novotel Brussels Airport Team

well located, easy access with car to travel around the country

Customer review rating 4.5/5

Tassos S. Families - Confirmed reviews ALL

friendly staff, very good breakfast

Dear Anastasios, Thank you for taking the time to review your stay. We are delighted that our location was ideal for you and thank you for your kind mention of our team. It would be a pleasure to welcome you back on a future occasion. Best wishes, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well located, shuttle connection ok. Hotel dated, more ibis feeling rather thsn uskalla Novotel experience

Dear Anttimr, Thank you for your kind review. We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations. However, please know that we have noted your concern about our shuttle. It should always stop at our hotel. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

The perfect stay

Customer review rating 5.0/5

Joris S. Business - Confirmed reviews ALL

I always book this hotel when I'm traveling. Very good personal service and all you need for your stay. The staff is extremely friendly and they do their maximum to make your stay comfortable. Shuttle to the airport (5 minutes) is free and accurate. Recommendation if you want a nice stay nearby the airport or even in Brussels.

Dear Joris, We appreciate your candid feedback. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Great location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I was taking a mid-day flight from Brussels Airport. Novotel had a great location and free shuttle service.

Hi there, Thanks for reviewing your visit. It's a pleasure to know we met your expectations and that our location was just what you were looking for. We look forward to seeing you again in the future. Best wishes, Your Novotel Brussels Airport Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,061 reviews 8.8/10 Location
  • 1,209 reviews 7.2/10 Room
  • 1,265 reviews 7.8/10 Service
  • 20 reviews 9.3/10 WiFi
  • 500 reviews 6.2/10 Value
  • 455 reviews 7/10 Breakfast
  • 453 reviews 7.7/10 Cleanliness
  • 404 reviews 5.3/10 Food

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