Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,312 reviews

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Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 24hours Check-in ,check-out and 24hours reception team available for you and your security

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel.

  • Spacious and soundproof rooms with separated toilet from bathroom , maximum 4 persons per room

  • Delicious breakfast buffet, bar (with beers , wine and cocktails)and restaurant open every day

  • Meeting rooms up to 140m2 , daylight, parking facilities and fitness center recently renewed

Our accommodation(s)

Book this hotel
Room 1
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Combine work and relaxation in complete serenity. Our Superior room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, Wi-Fi, minibar and safe deposit box. For up to 3 people.

Max. number of persons
3

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

Combine work and relaxation in complete serenity. Our Superior Premium room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, free WIFI, minibar and safe deposit box. For up to 2 people.

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Combine work and relaxation in complete serenity. Our Superior Premium room combines modern decor, ergonomics and high-tech equipment, including air-conditioning, free WIFI, minibar and safe deposit box. For up to 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg
1831 DIEGEM
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • BRU
  • Brussels Airport

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 209 rooms
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 8 connecting rooms
  • 209 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Football Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

11 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

Fitness center with 10 machines

  • On site
  • On site
  • Outdoor parking
  • Private
  • 230 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16.404 ft

  • Parking pricing: 15 EUR 15 EUR Per day
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

FOODSQUARE

Photo out of - FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Cooking style
International
Chef name
Frederic VAN HOVE
Capacity
80
Accessibility
Accessible service
1831 Diegem (brussels), Belgium
Telephone +32 2 714 56 00

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

You are welcome to have a drink or a meal in our bar.

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Enjoy our rich continental breakfast buffet with fresh products and hot dishes. An extensive range of fresh fruits, cereals, dairy products and a variety of breads ensure a healthy start of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,312 reviews

Customer review rating 5.0/5

Frederic T. Solo - Confirmed reviews ALL

Dear Frederic, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our location, room, and the service from our team. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Patricia V. N. Business - Confirmed reviews ALL

Dear Patricia, Thank you very much for your kind feedback! We’re delighted to hear that you found our team friendly and accommodating. We hope to welcome you back again soon! Your Novotel Brussels Airport Team

Customer review rating 0.5/5

Laura J. D. S. A. Business - Confirmed reviews ALL

Dear Laura, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After carefully reviewing your reservation, we would like to clarify that the original booking was for September 22 to September 23. According to the terms and conditions of the reservation, changes or cancellations on the day of arrival are not permitted. However, as a gesture of goodwill, we accepted your request on the day of arrival to modify the dates of your stay to September 23 to September 24. We would also like to clarify that you were charged for one night only, corresponding to the modified reservation, and not for two nights. We understand your concerns regarding the charges, and we hope this clarification provides a better understanding of the situation. We regret that your stay did not meet your expectations and appreciate you taking the time to share your feedback with us. Your Novotel Brussels Airport Team

Customer review rating 2.0/5

Felix G. Business - Confirmed reviews ALL

Dear G., Thank you for taking the time to share your feedback with us. We are sorry to hear that the room layout and the sofa bed did not meet your expectations. We understand that having the sofa converted into a bed when you were staying alone reduced the available space and made the room less comfortable for you. We would like to mention that our reception team is available 24/7 and would have been happy to assist you during your stay. If you had let us know, we could have arranged for the sofa bed to be closed and the room adapted to your needs. Our team is also always available to help with any other issue or request that may arise during your stay. We are also sorry that the bathroom layout and the position of the basin did not suit your preferences. We appreciate your comments and will take them into consideration. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Alain M. Solo - Confirmed reviews ALL

Cher Alain, Merci pour votre retour. Nous sommes ravis que vous ayez apprécié la disponibilité de notre personnel et que votre séjour ait été agréable. Au plaisir de vous accueillir à nouveau prochainement. Your Novotel Brussels Airport Team

Dear Frederic, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our location, room, and the service from our team. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Patricia V. N. Business - Confirmed reviews ALL

The staff were very friendly and accomodating ,especially Adam and Oliver at the front desk .

Dear Patricia, Thank you very much for your kind feedback! We’re delighted to hear that you found our team friendly and accommodating. We hope to welcome you back again soon! Your Novotel Brussels Airport Team

Customer review rating 0.5/5

Laura J. D. S. A. Business - Confirmed reviews ALL

I had 2 nights booked but due to some emergency I informed in the checkin that I would only stay 1 night. Hotel said I needed to still pay for the 2 nights and I was charged all the $500+… which really do not correspond to what the hotel/room offers. Will definitely not be staying here again, even it being one block away from my company’s office.

Dear Laura, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After carefully reviewing your reservation, we would like to clarify that the original booking was for September 22 to September 23. According to the terms and conditions of the reservation, changes or cancellations on the day of arrival are not permitted. However, as a gesture of goodwill, we accepted your request on the day of arrival to modify the dates of your stay to September 23 to September 24. We would also like to clarify that you were charged for one night only, corresponding to the modified reservation, and not for two nights. We understand your concerns regarding the charges, and we hope this clarification provides a better understanding of the situation. We regret that your stay did not meet your expectations and appreciate you taking the time to share your feedback with us. Your Novotel Brussels Airport Team

Customer review rating 2.0/5

Felix G. Business - Confirmed reviews ALL

My room was set up for 3 people even though it was only me staying, as a result the sofa had been converted to a bed which I did not need, taking valuable space in the room. The bathroom looked like it was added as an after-thought, with "japanese stype" doors sitting inches away from my bed - not pleasant. The basin tap was weirdly on the left hand side rather than in front of you, making the whole set up, again, very strange and uncomfortable. I will not want to stay in room 125 again!

Dear G., Thank you for taking the time to share your feedback with us. We are sorry to hear that the room layout and the sofa bed did not meet your expectations. We understand that having the sofa converted into a bed when you were staying alone reduced the available space and made the room less comfortable for you. We would like to mention that our reception team is available 24/7 and would have been happy to assist you during your stay. If you had let us know, we could have arranged for the sofa bed to be closed and the room adapted to your needs. Our team is also always available to help with any other issue or request that may arise during your stay. We are also sorry that the bathroom layout and the position of the basin did not suit your preferences. We appreciate your comments and will take them into consideration. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Alain M. Solo - Confirmed reviews ALL

Personnel serviable

Cher Alain, Merci pour votre retour. Nous sommes ravis que vous ayez apprécié la disponibilité de notre personnel et que votre séjour ait été agréable. Au plaisir de vous accueillir à nouveau prochainement. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Carol M. Business - Confirmed reviews ALL

Absolutely phenomenal stay and location

Dear Carol, Thank you very much for your wonderful feedback. We are delighted to hear that you had a phenomenal stay and enjoyed our location. We look forward to welcoming you again on your next visit. Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Manolito M. Families - Confirmed reviews ALL

Positive experience and very friendly staff

Dear Manolito, Thank you so much for your kind words! We’re delighted to hear that you had a positive experience and enjoyed the friendliness of our team. We truly appreciate your feedback and look forward to welcoming you again soon! Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Kendra S. Solo - Confirmed reviews ALL

One night only. Clean, inviting room wonderful facilities, excellent buffet in the restaurant and courteous and helpful staff.

Dear Kendra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Andrew M. Solo - Confirmed reviews ALL

A comfortable and easy stay, close to the airport although the food was rather expensive. A special thank you to the shuttle bus driver, who not only helped me with my suitcases but even found me a luggage trolley at the airport.

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Brussels Airport Team

Customer review rating 4.5/5

Sekul N. Business - Confirmed reviews ALL

Nice location with easy shuttle bus to/from airport. Enjoyed overnight stay before flying the next day. Room and bed was nice and breakfast had plenty of options. refurbishment probably needed soon to update the facilities

Dear Sekul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Ioannis K. Business - Confirmed reviews ALL

I have stayed many nights in this hotel over the years. This time I realised there was no water bottle left for me on the second night and on TV the CNN and Channel 4 (both English) are gone.

Dear Ioannis, Thank you for your continued loyalty and for sharing your feedback with us. Please note that the complimentary bottle of water is provided on the first night of your stay only. For any additional drinks or water during your stay, we have a small shop available at the reception where you can purchase them. We are also sorry to hear that you were unable to find CNN and Channel 4 on the TV. We understand how important it can be for our international guests to have access to their preferred channels, and we appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back again soon. Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Brent S. Couples - Confirmed reviews ALL

We had a fantastic time with excellent staff who always enjoyed helping out. I can’t speak highly enough about our experience at Novotel Airport - thank you all for making our stay

Customer review rating 4.0/5

L. N. K. L. Solo - Confirmed reviews ALL

KIND PEOPLE

Customer review rating 5.0/5

Anna B. Business - Confirmed reviews ALL

I got everything I was expecting. Excellent cosmetics. Maybe next time, there's no need to give me room with 4 places when I am only on my own (I'd rather enjoy a small couch or armchair instead of extra double bed that I never used)

Customer review rating 4.0/5

Aysu E. Families - Confirmed reviews ALL

Clean and comfortable. The convenience of the airport shuttle ✔️

Customer review rating 3.5/5

Iudit B. Business - Confirmed reviews ALL

the room was clean overall, but my trash can in the bathroom was not emptied when I first checked in. This is a minor mistake in my eyes and overall can happen. Overall what caused a bit more dissatisfaction was the hotel restaurant as overall the food quality there is not good. I went there for dinner and the past was extremely overcooked and in the morning the breakfast was just bland

Dear Ludit, Thank you for sharing your feedback. We are glad you found your room clean overall, and we apologize for the missed bathroom bin. We are particularly sorry that your dining experience did not meet your expectations. Your comments regarding the overcooked pasta and bland breakfast have been shared with our team for improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Brenda Q. Solo - Confirmed reviews ALL

Upon checking in I asked for a room with a bathtub, the reception staff said "yes of course". Your website says you do have bathtubs. Then I arrive at the room and it has a shower, that is not a bathtub. If you don't provide bathtubs than just state that plainly. There is no contact button on the phone that is labelled for reception. Room to room calling, international calling and messages are labelled in French, so to be sure I wasn't missing something I also used an app to translate them in order to be sure I could understand how to contact reception. So it appears that it is not possible to call reception or the button is unlabelled for some reason. That seems very dangerous in the event of an emergency. Please clean your bathrooms, that is the most important factor in any hotel choice and it's very concerning when you arrive and it's dirty.

Dear Brenda, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disappointment regarding the bathtub. We do have rooms with bathtubs available, and we are sorry that, despite your request at check-in, you were assigned a room with a shower instead. We will address this with our reception team to ensure that such requests are handled more carefully in the future. We also understand your concern regarding the telephone system and the difficulty in identifying how to contact reception. This is an important point, particularly in the event of an emergency, and we will look into it with our team. Finally, we are truly sorry that the cleanliness of your bathroom did not meet the standards we expect at Novotel Brussels Airport. Your feedback has been shared with our housekeeping team so that the necessary improvements can be made. Thank you again for your valuable comments. They help us identify areas where we can improve and provide a better experience for our guests. Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Belinda H. Couples - Confirmed reviews ALL

Shuttle on time for pick up from airport . As we had pre checked in the actual check in was easy and smooth . Staff at reception pleasant . Hotel itself is somewhat tired and dated but for this level of hotel and the nature of what it is it was adequate . Only one option for gluten free dinner - so we went elsewhere . Rooms very quiet and soundproof

Dear Belinda, Thank you for your detailed feedback. We’re pleased to hear that you appreciated our punctual airport shuttle, smooth check-in, friendly reception staff, and the quiet, well-soundproofed rooms. We’re sorry that some aspects of the hotel and our gluten-free dinner options did not fully meet your expectations. Your comments are much appreciated and will help us improve our services. Your Novotel Brussels Airport Team

Customer review rating 2.0/5

Sara A. Business - Confirmed reviews ALL

Paper thin walls and the couple next door were yelling at each other half the night. The restaurant does not offer gluten free options (the only option was the most expensive item on the menu)

Dear Sara, Thank you for sharing your feedback. We’re truly sorry that the noise from the neighboring room disturbed your sleep and affected your stay. We also regret that our gluten-free options were limited and did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve our services. Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Handaya N. Families - Confirmed reviews ALL

Very helpful receptionist, he helped me explained and suggested things relevant to our staying. Also the housekeeper was polite and helpful.

Dear Handaya, Thank you so much for your kind review! We’re delighted to hear that our receptionist was helpful and took the time to provide relevant recommendations for your stay. We’re also happy to know that our housekeeper was polite and helpful. Your feedback means a lot to our team, and we hope to welcome you back again soon! Your Novotel Brussels Airport Team

Other web-users rate our hotel

  • 1,256 reviews 9/10 Location
  • 1,260 reviews 7.3/10 Room
  • 1,420 reviews 8.5/10 Service
  • 16 reviews 4.7/10 WiFi
  • 537 reviews 6.9/10 Value
  • 520 reviews 7.7/10 Cleanliness
  • 491 reviews 5.2/10 Food
  • 403 reviews 7.4/10 Breakfast

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