Mercure Gold Hotel Al Mina Road Dubai 4 stars

Customer review rating (ALL Rating) 3.6/5 34 reviews

Mercure Gold Hotel Al Mina Road Dubai - Image 1
Mercure Gold Hotel Al Mina Road Dubai - Image 2
Mercure Gold Hotel Al Mina Road Dubai - Image 3
Mercure Gold Hotel Al Mina Road Dubai - Image 4

Description

Hotel extras

  • 20 minutes from Dubai Int'l Airport

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

Mercure Gold Hotel Al Mina Road Dubai

Al Mina Road Bur Dubai, P O Box 66431, BUR DUBAI
66431 DUBAI
United Arab Emirates

GPS:25.242944, 55.275497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  34 reviews

Customer review rating 3.5/5

Nabil K. Business - Confirmed reviews ALL

Nice welcoming staff, big room, basement parking is available for guests, Gym equipments are sufficient... The only concern is the continuous unpleasant smell in the bathroom

Customer review rating 5.0/5

Feras A. Couples - Confirmed reviews ALL

So great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, AbdulHannan Syed Duty Manager

Customer review rating 0.5/5

Rachael K. Business - Confirmed reviews ALL

The room I stayed in was very old and barely worrking. The cabinets in the bathroom were damaged. The toilet button barely worrked. The trash can did not work. The beds were very old and uncomofrtable. The TV never worked for me. I had a tech come each night. I ended up leaving early and going somewhere else.

Dear Ms. K., Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you encountered during your stay, particularly regarding the condition of the room, the damaged bathroom cabinets, the malfunctioning toilet button, the trash bin, and the uncomfortable beds. We also regret that the television issues persisted despite repeated technical assistance and ultimately led you to leave earlier than planned. Please be assured that we will investigate these concerns with our Engineering and Housekeeping teams to identify the underlying issues and take the necessary corrective action. The condition and functionality of our rooms are important to us, and we regret that we fell short of the standards you rightly expected. We appreciate your feedback, as it helps us identify areas requiring immediate attention, and we hope to have an opportunity to restore your confidence in our hotel in the future. Sincerely, Mohamed Elatik Room Division Manager

Customer review rating 1.0/5

Uchizi N. Business - Confirmed reviews ALL

The room experience was unpleasant. The rooms urgently need to be renovated to eliminate persistent odors.

Dear Uchizi N., Thank you for taking the time to tell us about your experience at the Mercure Gold Hotel Al Mina Road Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AbdulHannan Syed Duty Manager

Customer review rating 4.0/5

Makalani M. Business - Confirmed reviews ALL

Reception takes too much time to attend to clients. Consider having three people per shiftt.

Dear Makalani M., We very much appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AbdulHannan Syed Duty Manager

Other web-users rate our hotel

  • 374 reviews 8.5/10 Location
  • 772 reviews 7/10 Room
  • 1,782 reviews 9.1/10 Service
  • 10 reviews 7.4/10 WiFi
  • 418 reviews 6.6/10 Cleanliness
  • 283 reviews 5.8/10 Comfort
  • 127 reviews 8.1/10 Breakfast
  • 22 reviews 3.8/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai Hotels