ibis Edinburgh Centre South Bridge - Royal Mile 3 stars

Customer review rating (ALL Rating) 4.3/5 1,748 reviews

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ibis Edinburgh Centre South Bridge - Royal Mile - Image 1
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77 South Bridge, EH1 1HN EDINBURGH, United Kingdom

Description

Hotel extras

  • The hotel offers convenient access to public transportation.

  • In central Edinburgh with easy access to Edinburgh Castle

  • Facilities for disabled and public outdoor parking

  • Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

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Hotel location

ibis Edinburgh Centre South Bridge - Royal Mile

77 South Bridge
EH1 1HN EDINBURGH
United Kingdom

GPS:55.948617, -3.186982

Telephone
Fax +44 131 292 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,748 reviews

Customer review rating 4.5/5

Karla H. Friends - Confirmed reviews ALL

Staff were friendly and welcoming and even managed to check us in early without us even asking. Room was clean, bar area nice and location great.

Dear Karla, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff friendly and helpful. It is wonderful to know that you enjoyed the cleanliness of your room, our bar area, and the convenient location of the hotel. We look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Customer review rating 4.5/5

Monika D. Couples - Confirmed reviews ALL

Central location, lovely staff, delicious breakfast, all we needed for a night in beautiful Edinburgh.

Dear Monika D., Thank you for your kind words regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you enjoyed our central location, comfortable accommodations, and the breakfast offerings. It is always our goal to provide a pleasant experience for our guests, and your feedback serves as great motivation for our team. Thank you once again for your review, and we look forward to welcoming you back in the future. Best regards, Elizabeth - FO Team Member ibis Edinburgh Centre South Bridge - Royal Mile

Customer review rating 2.0/5

Vicky F. Friends - Confirmed reviews ALL

I mean, it was clean and the staff were friendly but that’s about all the good things I could say. The price was too high for what was provided really. Specifics: 1. The room. A really crazy route to find it that took ages and we got lost most times we tried so we felt kind of trapped. The room was also small including the pod en-suite. I’ve had much bigger at an Ibis Budget. 2. No “normal” tea available in the room only two herbal bags. Had to head back to reception (getting lost on the way) to pick up our own tea bags before we could settle. And for the price would a biscuit be too much to ask? 3. The menu looked ok but we couldn’t work out what was restaurant and what was bar. There was also no atmosphere in there, just staff chatting. We ate elsewhere. 4. No plug sockets anywhere near the beds and the beds themselves were hard and uncomfortable. The memory foam mattress topper things were thin and we were awake only four hours after going to bed. Not a good nights sleep. The air con was noisy! 5. Our room faced the courtyard so was noisy even though there was only one small group of people using it. The sound seemed to be amplified by the walls. Basically underwhelming, not as good as the ibis budget we stayed in two weeks before at less than a third of the price!

Dear Vicky, Thank you for taking the time to share your feedback. While we’re pleased to hear that you found the hotel clean and our team friendly, we truly regret that your overall experience did not meet your expectations. We regret that you found the layout of the hotel difficult to navigate and that this impacted your stay. Although we do have signs to assist guests, our team is always happy to assist with directions, and we would have gladly escorted you to your room to make things easier. Please note that additional amenities such as tea/coffee/milk/sugar are always available in our reception area. Your feedback regarding our restaurant are duly noted and will be shared with our team. In regards to the bed comfort, noise and a.c. issues, did you by any chance report any of these concerns with our 24-hour reception team during your stay ? Our friendly staff are always available and would have truly appreciated the opportunity to address and rectify any issues at the time to improve your experience. Regarding the payment, we would like to clarify that the attempt to collect payment twice was in line with the booking terms and conditions, as bookings are required to be guaranteed. We apologize for any confusion this may have caused. Thank you again for your feedback. It is invaluable in helping us to improve, and we do hope you might consider giving us another opportunity in the future. Warm regards, Myrto Front Office Supervisor

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

Lovely staff, well positioned, good breakfast and comfortable room

Dear David, Thank you for sharing your positive experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted to hear that you enjoyed our convenient location, breakfast offerings, and comfortable accommodations. Your satisfaction is our priority, and we appreciate your kind feedback. Kind Regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Customer review rating 3.5/5

Mannat S. Solo - Confirmed reviews ALL

Everyone at the reception was very friendly and welcoming. Thank you for giving me a early check in. I would have preferred had there been a few bottles of water and a phone in the room. The only other thing that did bother me was the wait time at the restaurant wait time. I had to personally look for someone so that I could be sat on a table. I work in the same industry and understand how much these things matter.

Dear Mannat S., Thank you for taking the time to share your experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are pleased to hear that you found our location convenient and that our reception team made you feel welcomed upon your arrival. We strive to provide a warm and inviting atmosphere for all our guests. We appreciate your feedback regarding the in-room amenities. While we do not typically provide complimentary bottled water or a phone in the rooms, we understand how these items can enhance the guest experience. Your comments will be noted as we continually assess our offerings to better meet the needs of our guests. Regarding your experience in the restaurant, we apologize for any inconvenience you encountered with the wait time. We recognize the importance of attentive service, and your feedback is valuable as we work towards improving our operational efficiency. It is our goal to ensure that every guest receives prompt and courteous service. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Other web-users rate our hotel

  • 3,127 reviews 9.6/10 Location
  • 3,175 reviews 5.8/10 Room
  • 2,677 reviews 9.2/10 Service
  • 47 reviews 6.4/10 WiFi
  • 1,758 reviews 4.6/10 Comfort
  • 1,343 reviews 8.4/10 Breakfast
  • 1,266 reviews 6.9/10 Cleanliness

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