ibis Edinburgh Centre South Bridge - Royal Mile 3 stars

Customer review rating (ALL Rating) 4.3/5 1,753 reviews

ibis Edinburgh Centre South Bridge - Royal Mile - Image 1
ibis Edinburgh Centre South Bridge - Royal Mile - Image 2
ibis Edinburgh Centre South Bridge - Royal Mile - Image 3
ibis Edinburgh Centre South Bridge - Royal Mile - Image 4

Description

Hotel extras

  • In central Edinburgh with easy access to Edinburgh Castle

  • Facilities for disabled and public outdoor parking

  • Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Edinburgh Centre South Bridge - Royal Mile

77 South Bridge
EH1 1HN EDINBURGH
United Kingdom

GPS:55.948617, -3.186982

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,753 reviews

TripAdvisor Rating  4.0/5  3,609 reviews

Close to the Royal Mile

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Busy but good accommodation. The front desk staff were very helpful, and the rooms were clean and comfortable. However the supervisor in the restaurant was very rude. We were served by an Australian staff member who gave us excellent service but she required the approval of her supervisor for an Accor Member's discount on the meal. The supervisor kept us waiting at the table for 15 minutes after receiving the bill, while she served other tables. The other members of the table left and went back to their rooms while I waited for the supervisor to sign off on the bill. After 15 minutes I moved to the counter, and again the supervisor kept walking past with the staff trying to get her to authorise the bill, but she deliberately refused to engage and kept me waiting there for a further 15 minutes. She was outright rude. The Australian server was excellent and kept apologising to me. She deserves a raise!

Hi, Thank you for sharing your feedback with us. We are glad to hear that you found our accommodation close to the Royal Mile and that our front desk staff were very helpful. We sincerely apologize for the unpleasant experience you had in the restaurant. Rest assured that we take such matters seriously and will address them internally. We appreciate your kind words towards the Australian staff member, and we will make sure to recognize her outstanding service. Your feedback is valuable to us, and we will strive to improve based on your comments. We hope to welcome you back for a much-improved experience. Best regards, Ru ibis Edinburgh Centre South Bridge - Royal Mile

well located

Customer review rating 3.0/5

Anne K. Solo - Confirmed reviews ALL

Staff in the main pleasant and helpful. Good level of cleanliness Food limited. Cold vegetables Room adequate - clean, flooring needs replacing Sound on Radio via TV problematic. Intermittent interference. When reported, received unsympathetically by reception.

Hi Anne, Thank you so much for leaving feedback! We take a lot of pride in our customer service and are so happy to know that you have enjoyed our staff! We appreciate your feedback on our rooms and will take note of the food temperature. We will investigate the issue of the interference in the TV, and we are very sorry for the inconvenience caused during your stay. We hope to welcome you back again for an improved experience. Warm regards, Ru

Fine

Customer review rating 3.5/5

Miss.sy Couples - Confirmed reviews ALL

You really need to be careful which room you book. There are different rooms and the better ones are more expensive.

Dear Miss Sy, Thank you for your feedback. All our rooms that are available are to the highest of standards. However, if any guest is interested in a different room type, we are more than happy to explore with them to find the best fit. Looking forward to welcoming you back soon. Best regards, Ru ibis Edinburgh Centre South Bridge - Royal Mile

Well located, very friendly staff

Customer review rating 4.5/5

Linda Couples - Confirmed reviews ALL

Good hotel, nice room, location perfect for all major attractions, very friendly and helpful staff

Dear Linda, Thank you for your kind review. We are delighted to hear that you enjoyed our well-located hotel, nice rooms, and the perfect location for all major attractions. Our staff takes pride in being friendly and helpful. We look forward to welcoming you back soon. Best regards, Ru ibis Edinburgh Centre South Bridge - Royal Mile

Well located for Festival Theatre

Customer review rating 5.0/5

Wendy Friends - Confirmed reviews ALL

Clean comfortable room, buffet breakfast excellent. Great location for theatre breaks.

Dear Wendy, Thank you for your positive review! We are delighted to hear that you enjoyed our clean comfortable rooms and excellent buffet breakfast. We are indeed well located for the Festival Theatre and theater breaks. We look forward to welcoming you back soon. Best regards, Kacper ibis Edinburgh Centre South Bridge - Royal Mile.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,768 reviews 9.6/10 Location
  • 2,800 reviews 6/10 Room
  • 2,260 reviews 8.9/10 Service
  • 55 reviews 7.5/10 WiFi
  • 1,581 reviews 4.4/10 Comfort
  • 1,189 reviews 8.4/10 Breakfast
  • 1,135 reviews 7/10 Cleanliness
  • 543 reviews 5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Edinburgh