ibis Edinburgh Centre South Bridge - Royal Mile 3 stars

Customer review rating (ALL Rating) 4.3/5 1,674 reviews

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ibis Edinburgh Centre South Bridge - Royal Mile - Image 1
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77 South Bridge, EH1 1HN EDINBURGH, United Kingdom

Description

Hotel extras

  • The hotel offers convenient access to public transportation.

  • In central Edinburgh with easy access to Edinburgh Castle

  • Facilities for disabled and public outdoor parking

  • Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

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Hotel location

ibis Edinburgh Centre South Bridge - Royal Mile

77 South Bridge
EH1 1HN EDINBURGH
United Kingdom

GPS:55.948617, -3.186982

Telephone
Fax +44 131 292 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,674 reviews

TripAdvisor Rating  4.1/5  3,719 reviews

Customer review rating 4.5/5

Tracey W. Couples - Confirmed reviews ALL

Always a friendly welcome.been 5 times always comfotable not happy have to pay for breakfast after paying over 1000 for 3 nights

Dear Tracey, Thank you for taking the time to review your recent stay with us. It's always wonderful to hear that our returning guests continue to feel welcomed by our friendly team with each stay! I'm sorry to hear that you were disappointed by our breakfast offering - we provide the option to include breakfast in the cost of any reservation for an additional (often discounted) fee, as opposed to adding this when in-house, which may present a better option for future bookings. It appears that you paid around £240.00 per night for this reservation, due to it's timing and in-line with local trends. The Fringe Festival and Royal Military Tattoo attract a massive number of people to the city every August, dramatically increasing rates across the city beyond what they are outwith this time. Our rates fluctuate regularly, and though we do not change what is provided with this - the option to book breakfast always remains optional to all guests. We're very happy to hear that you enjoyed your stay once again, and hope to welcome you back many more times in the future! Best Wishes, Amber Front Office Team Leader

Customer review rating 3.0/5

Jason K. Couples - Confirmed reviews ALL

All the staff were wonderful, the breakfast was very good and overall the hotel is good but the plumbing was terrible. The smell of the drains was coming through the shower room plug holes, the toilet cistern was noisy and kept refilling and we could here water being used from many other rooms.

Dear Jason, Thank you for taking the time to share your thoughts regarding your recent stay. I am pleased to hear that you found our staff to be wonderful and enjoyed our breakfast offerings. However, I regret that you encountered issues with the plumbing, as this is not the experience we aim to provide. Please note our reception is open 24/7 and are always more than happy to help resolve any issues. Your feedback is invaluable and will be passed on to our maintenance team. We hope to welcome you back in the future for and even better stay. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Customer review rating 5.0/5

Hatice C. Solo - Confirmed reviews ALL

The location is wonderful, easy reach to everywhere. The staff was very helpful and smiling. I was very pleased with this stay. Thanks!

Dear Hatice, Thank you for sharing your positive experience with us. We are delighted to hear that you appreciated our prime location and found our staff to be helpful and welcoming. It is our goal to provide a pleasant stay for all our guests, and your feedback is very encouraging. We look forward to welcoming you back in the future. Best regards, Ola, Front Office ibis Edinburgh Centre South Bridge - Royal Mile

misleading, dismissive, and poor value

TripAdvisor rating 1.0/5

LPaps TripAdvisor review

We booked a “dog-friendly” room at ibis Central Edinburgh and were charged £60 extra for bringing our dog. What we received in return was frankly insulting. The so-called dog amenities consisted of: • a dog bed barely large enough for a chihuahua • a bowl so small it would be more appropriate for a cat This is not a minor oversight. If you are charging a substantial premium and advertising dog-friendly rooms, the basics should be usable for dogs that are not handbag-sized. When I raised this at reception, things went from disappointing to unacceptable. I asked to speak to a manager. Both managers on duty (Dean and Florian) refused to speak to me, despite repeated requests. Front-of-house staff member Faith declined to pass on a message or escalate, and I was effectively told to go away at the desk. As a result, we had to leave the hotel to buy our own dog bowl, and our dog ended up sleeping on the bed because there was no suitable alternative provided. Charging £60 for a service and then refusing to engage when that service is clearly inadequate is poor customer care at best, and misleading at worst. “Dog-friendly” should mean more than taking your money and hoping you won’t challenge it. I would not recommend this hotel to anyone travelling with a dog, and I am deeply unimpressed by the refusal of management to deal with a straightforward, reasonable complaint.

Dear LPaps, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience when staying in Edinburgh. After reviewing your comments, it appears that this review is intended for a different ibis hotel in Edinburgh, as the details mentioned do not relate to ibis Edinburgh South Bridge & we have no records of your stay with us. We kindly recommend deleting this review, as this is not relevant to this particular ibis Hotel. I would advise that you reach out to the actual hotel that you stayed at for them to manage your feedback, so the appropriate team can address your concerns directly. We would be delighted to welcome you to ibis Edinburgh South Bridge in the future and provide you with a positive experience. Kind regards, Tony

Customer review rating 4.5/5

Ashleen M. Couples - Confirmed reviews ALL

We really enjoyed our stay the location was excellent, the staff were friendly and the hotel was clean and tidy

Dear Ashleen, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our excellent location, friendly staff, and the cleanliness of our hotel. It is our aim to provide all our guests with a comfortable and enjoyable experience, and your positive remarks affirm our commitment to this. We look forward to welcoming you back in the future. Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

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Other web-users rate our hotel

  • 3,157 reviews 9.6/10 Location
  • 3,232 reviews 5.9/10 Room
  • 2,644 reviews 9.1/10 Service
  • 45 reviews 5.9/10 WiFi
  • 1,809 reviews 4.7/10 Comfort
  • 1,338 reviews 8.4/10 Breakfast
  • 1,282 reviews 6.9/10 Cleanliness
  • 602 reviews 5.2/10 Value

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