ibis Styles Bielefeld

Customer review rating (ALL Rating) 4.3/5 147 reviews

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ibis Styles Bielefeld - Image 1
ibis Styles Bielefeld - Image 2
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Niederwall 31 to 35, 33602 BIELEFELD, Germany

Description

Hotel extras

  • Design hotel featuring modern furnishings with a theater flair

  • Central city location with excellent transport connections

  • All-day bar with drinks and snacks

  • Spacious fitness room for power workouts

  • 1 child under 12 years of age stays for free in the parents' room

Our accommodation(s)

Hotel location

ibis Styles Bielefeld

Niederwall 31 to 35
33602 BIELEFELD
Germany

GPS:52.020034, 8.534867

Telephone
Fax +49 521 5253444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Enjoy a range of coffee specialties, delicious snacks and refreshing cocktails in the theater-like ambience of our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  147 reviews

Not recommended

Customer review rating 1.5/5

Rbd32 Business - Confirmed reviews ALL

On check-in one young lady at reception was pleasant. Her colleague however was most definitely not. Accor is an international brand, of whose loyalty programme we have been members for many, many years. We ascertained that the television only had programmes in German and asked at reception, whether accessing other options might be possible. We were met by a definite and extremely rude "no" from the colleague. When I challenged her, her response was arrogant, rude and dismissive. Service to guests and dealing with their queries is clearly quite foreign to this young lady. On check-out the next morning (apparently with the deputy manager), the exchanges were also most unfriendly. There was no "Thank you for your loyalty" or "Did you enjoy your stay?". Absolutely nothing. That member of staff also clearly did not care less. Seems to be a common problem here. Hotel staff are the link between the guest and the hotel and are important for the hotel's survival.Where on earth does the Ibis Styles in Bielefeld get its staff from? This hotel needs urgently to embark on a process of training its staff that relations with guests (and their possible return) means the difference between success and failure. We will most definitely not be returning. I recommend to other members of Accor to avoid. There are lots of good alternatives in Bielefeld, where the guest is guaranteed to be treated with respect. You have a lot to do, Herr Kinsperger. I strongly suggest you waste no time.

Dear guest, I would like to take this opportunity to apologize to you for the circumstances described during your stay at our ibis Styles Bielefeld. I would also like to assure you that we will do everything in our power to avoid such inconveniences. On the contrary, it is our highest priority to provide our service with great kindness and respect. It is very unfortunate that you did not have this experience. I would certainly have liked it to be different. Personally, I would be delighted if we had the opportunity to better convince you of the quality of our service soon. Thank you very much for this and I wish you all the best. Yours sincerely Thomas Kinsperger General Manager

Good hotel

Customer review rating 4.5/5

Nadine Couples - Confirmed reviews ALL

Good location, friendly personal, clean room The only thing I have to mention, we got a refrigerator in our room, which was so loud that we couldn’t sleep

Liebe Nadine, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Styles Bielefeld. Wir freuen uns sehr, dass soweit alles in Ordnung war. Bitte entschuldigen Sie, dass Sie vom Kühlschrank im Zimmer gestört wurden. Wir werden der Sache nachgehen und, falls es sich nicht um eine Störung handelt, entsprechende Schritte einleiten. Herzlichen Dank für Ihre Information dazu. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Thomas Kinsperger General Manager

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

All as expected. Even additional pillow available. Excellent.

Dear Rudolf, we very much appreciate your comments regarding your stay at the ibis Styles Bielefeld. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Kinsperger General Manager

Not advised before booking or at check-in about external noise

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I had very poor sleep for my stay as I was not advised prior to booking or at check-in about about the external noise from the trams. After requesting to to move rooms I was told the hotel was fully booked and I have the option to leave the hotel and find elsewhere. However, you should advise guests as part of the booking process that quiet rooms are available.

Dear Ranvir, thank you for taking the time to tell us about your experience at the ibis Styles Bielefeld. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We recommend that you choose a room facing the courtyard at the time of booking. This is then away from the street. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Kinsperger General Manager

Great location in the city centre

Customer review rating 4.0/5

Michael Families - Confirmed reviews ALL

All good!

Dear Michael, we very much appreciate your comments regarding your stay at the ibis Styles Bielefeld. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Kinsperger General Manager

Other web-users rate our hotel

  • 381 reviews 8.2/10 Location
  • 445 reviews 8/10 Room
  • 243 reviews 7.4/10 Service
  • 41 reviews 2.6/10 WiFi
  • 277 reviews 6.5/10 Comfort
  • 220 reviews 5.3/10 Breakfast
  • 152 reviews 9.6/10 Vibe
  • 148 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.