Dear Maike, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location and parking facilities of our ibis Styles Bielefeld. We are sorry that you felt uncomfortable during breakfast. We certainly understand that witnessing a tense or lively interaction between colleagues can create an unpleasant atmosphere for our guests. At the same time, we would like to mention that our team consists of individuals with different personalities and temperaments. Some of our employees naturally communicate in a more expressive or direct manner. While this may sometimes sound loud or intense, being loud or passionate does not necessarily mean being rude or disrespectful. Of course, we always expect our staff to treat one another and our guests with courtesy and respect. We appreciate you bringing this to our attention and will use your feedback as an opportunity to reflect with our team. We hope that, despite this experience, you will consider staying with us again and allow us to provide you with a more positive impression. Kind Regards, Thomas Kinsperger, General Manager

Dear Axel, thank you very much for choosing our ibis Styles Bielefeld and your kind and detailed review. We are delighted to hear that you had a pleasant stay, enjoyed our friendly welcome and excellent breakfast, and that your room met your expectations. It is especially wonderful to hear that you would happily stay with us again! Regarding the kitchenette, we completely understand your surprise. We intentionally provide the kitchenette equipment according to our guests’ individual wishes for hygiene reasons. This allows us to ensure that items such as glasses, cups and cutlery are freshly prepared according to each guest’s needs. We are sorry that this was not clear during your stay. If you would like any equipment for the kitchenette, please simply let our reception team know. We will be happy to provide everything you need immediately.Thank you again for your feedback and for your recommendation. We look forward to welcoming you back on your next visit. Kind Regards, Thomas Kinsperger, General Manager

Dear Annie, thank you very much for choosing our ibis Styles Bielefeld and taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our excellent location, appreciated the upgrade, and found our staff helpful, polite, and kind. We sincerely apologize for the inconvenience caused by the ice machine being out of order. We fully understand how frustrating this must have been, especially with no alternative ice facilities available at that moment. Your comments regarding the availability of refrigerators, ice, cold water, and the pricing of drinks are also greatly appreciated and will be shared with the relevant teams for consideration. Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back and providing you with a more comfortable and enjoyable stay next time. Kind Regards, Thomas Kinsperger, General Manager

Dear Guest, thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, especially that you found your room clean and comfortable, appreciated the air conditioning, and were pleased with the friendliness of our team and our breakfast. We also appreciate your comments regarding the mini refrigerator and kettle. We would like to mention that our hotel offers studio rooms equipped with a refrigerator and a kettle for guests who would like these additional amenities. It seems that this was not the room category booked for your stay, but we would be happy to welcome you to one of our studios on your next visit. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon. Kind Regards, Thomas Kinsperger, General Manager

Dear Guest, thank you very much for your wonderful review and for your kind words about our hotel. We are delighted to hear that you enjoyed our convenient location, the spacious room, and the cleanliness of our property. We also appreciate your understanding regarding the air conditioning issue on your first night. We are pleased that we were able to resolve the situation by moving you to a better room the following day and that you were able to enjoy the rest of your stay. We truly hope to welcome you back again soon for another pleasant stay. Kind regards, Safiye Rackstraw, Front Office Manager

Dear Guest, thank you very much for your detailed and positive review. We´re delighted that you were completely satisfied with your stay and that you particularly highlighted the cleanliness, the spaciousness of the room and the prompt service. It’s lovely to hear that our central location was also an advantage for you and that you were able to reach the main station easily on foot. We look forward to welcoming you back on your next visit to Bielefeld. Kind regards, Safiye Rackstraw, Front Office Manager

Dear Pernille, thank you for taking the time to share your feedback. We are sorry to hear that the noise from the tram affected your sleep and made your stay less comfortable. We understand how important a good night's rest is and we regret that we did not meet your expectations in this regard. As our property is located in a central area with convenient public transport connections, some rooms may be exposed to street and tram noise. We appreciate your comments, as they help future guests make an informed choice and help us improve the guest experience. We recommend reserving a room facing the courtyard; these rooms are located away from the tram line. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future under better circumstances. Kind regards, Thomas Kinsperger, General Manager

Dear Alain, thank you very much for your kind review of your stay in our ibis Styles Bielefeld. We are delighted to hear that you enjoyed your stay and appreciated both the cleanliness of our hotel and our central location. Being in the city center of Bielefeld close to a variety of restaurants and local attractions is something many of our guests value, so we are pleased that this contributed to your positive experience. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Kind regards, Thomas Kinsperger, General Manager

Dear Anorak, we are delighted to hear that you once again had a wonderful stay at our ibis Styles Bielefeld. Thank you very much for your visit and your review. We look forward to seeing you again soon. Best Regards, Thomas Kinsperger, General Manager

Dear Edna, thank you for the nice review of your stay at our ibis Styles Bielefeld! We are glad that you enjoyed your stay, even though we were not able to fully convince you. We hope to see you again very soon. Sincerely, Thomas Kinsperger, General Manager

Dear Jane, we very much appreciate your comments regarding your stay at the ibis Styles Bielefeld. We are very happy to receive your super positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Kinsperger, General Manager

Dear guest, thank you very much for your wonderful and detailed review! We are delighted that you had a pleasant stay with us at the ibis during the dance festival. We are particularly pleased to hear that you enjoyed our central location, the cleanliness of the rooms, and the comfort of our beds. We will be happy to pass on your praise to our friendly team. We are also delighted that we were able to offer you an early check-in and adjoining rooms. Thank you also for your comment about the air conditioning. We apologize that the controls were somewhat confusing and that one of the units apparently did not work properly. We will look into this immediately in order to further improve our comfort standards. We are glad to hear that you still had a pleasant stay, enjoyed the quietness of the room, and liked the view. We hope to welcome you back on your next visit to the city! Best regards, Safiye Rackstraw, Head of Reception

Dear Naresh, thank you very much for staying at our ibis Styles Bielefeld hotel. We are delighted that you enjoyed your stay. Your satisfaction is very important to us and we hope to welcome you back soon. Kind regards, Thomas Kinsperger, General Manager

Dear Tetiana, thank you so much for your kind words regarding your stay at ibis Styles Bielefeld. We are delighted to hear that you found our beds to be exceptionally comfortable, contributing to a restful night's sleep. Your satisfaction is our priority and we are really happy about your feedback. We are looking forward to welcome you again soon. Best regards, Thomas Kinsperger, General Manager

Liebe Antonia, vielen Dank für Ihre freundliche Rückmeldung zu Ihrem Aufenthalt im ibis Styles Bielefeld. Es freut uns sehr zu hören, dass Sie mit Ihrem Familienaufenthalt zufrieden waren und die Zimmer sowie das Frühstück in Ordnung waren. Wir legen großen Wert auf Sauberkeit und Komfort, insbesondere für unsere Familiengäste, und es ist schön zu erfahren, dass Sie dies erleben durften. Ihre positiven Worte über unser Frühstücksangebot und die Atmosphäre sind ebenfalls sehr geschätzt. Wir hoffen, Sie und Ihre Familie bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen, Thomas Kinsperger, General Manager

Dear Laura, thank you for your kind feedback. We are delighted to hear that you enjoyed our location and that your stay was satisfactory. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Thomas Kinsperger, General Manager

Dear guest, thank you very much for your positive feedback! We are delighted that you enjoyed the friendliness of our team, the cleanliness of the rooms and the variety of our breakfast. We look forward to welcoming you back on your next stay. Kind regards, Safiye Rackstraw, Front Office Manager

Dear Guest, thank you very much for your detailed feedback! We are delighted that you enjoyed the spacious, clean rooms, the modern décor and the comfort of the beds. We are also pleased that you appreciated the friendliness of our team and the central location near the town hall and the old town. We look forward to welcoming you back on your next stay. Best regards, Safiye Rackstraw, Front Office Manager

Dear Anorak, thank you very much for staying at our ibis Styles Bielefeld and for your great review. In line with our commitment to sustainability, we only clean rooms during your stay upon request. We apologize for not informing you properly about this policy. We look forward to welcoming you back to our beautiful city on your next trip. With warm regards, Thomas Kinsperger, General Manager