Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 838 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  838 reviews

Customer review rating 3.0/5

Jane S. Friends - Confirmed reviews ALL

Booked in for 3 days. first day in a small room with single beds tightly fitted in so I was scared I would roll off & cause an abrasion to the skin on my compromised shins. I have a long hx of venous leg ulceration as I have hx of DVTs to both legs. I have mental challenges in that I have Complex PTSD & AuDHD. Swapping rooms was very distressing and took practically the whole day. I got someone from my group to help when I got so distressed that I had a meltdown. I was exhausted and needed to lie down so I lay down on the floor in the reception area. I think the feather that broke the camel's back was when I was told I was not allowed to get access to my bags to put something in them and take out a warmer jacket.

Dear Jane S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Philip F. Couples - Confirmed reviews ALL

Everything required was available except for USB charging points

Dear Philip F., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.5/5

Anthony P. Couples - Confirmed reviews ALL

The hotel was ok but the issue was that I paid for a suite but could not enjoy it because it was so so cold - the heating did not work

Dear Anthony P., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Lashauna T. Families - Confirmed reviews ALL

Dark lighting throughout the hotel room, poor use of heating, no heating system installed in the room. Had to beg the stay for a portable radiator. I would never recommend this hotel as it lacked the basic standards of a hotel.

Customer review rating 5.0/5

Dean T. Couples - Confirmed reviews ALL

Had a fantastic weekend away there

Other web-users rate our hotel

  • 667 reviews 9.4/10 Location
  • 1,815 reviews 5/10 Room
  • 1,960 reviews 8.4/10 Service
  • 21 reviews 8.5/10 WiFi
  • 906 reviews 5/10 Comfort
  • 793 reviews 9/10 Breakfast
  • 773 reviews 4.6/10 Amenities
  • 703 reviews 4.3/10 Cleanliness

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