Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 743 reviews

Best price
guarantee
Mercure Maidstone Great Danes Hotel - Image 1
Mercure Maidstone Great Danes Hotel - Image 2
Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  743 reviews

Customer review rating 4.0/5

Pamela S. Families - Confirmed reviews ALL

Comfortable beds and pleasant rooms. The outdoor space was a bonus and the parking was plentiful. Definitely need to update to include bedside sockets for charging devices. The rooms felt a bit cramped, but we're fine generally.

Dear Pamela, Thank you for taking the time to share your feedback. We are delighted to hear that you found the beds comfortable, enjoyed the room, and made the most of our outdoor space and ample parking. We also appreciate your constructive comments regarding bedside charging sockets, room size, and our vegan breakfast options. Guest feedback like yours is invaluable in helping us improve. We're pleased our team was able to prepare vegan sausages to order and provide a selection of plant-based milks, and we'll certainly take your suggestions for additional vegan choices, such as yoghurts and pastries, into consideration as we review our breakfast offering. We hope to have the opportunity to welcome you back again in the future. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.0/5

Effie M. Couples - Confirmed reviews ALL

Stayed here for a night before going to the channel tunnel. Mercure is normally a safe bet but this particular hotel is vey tired and needs refurb and update. Restaurant boring with limited healthy food options and uninterested staff. Carpets tired. Stretch covers over settees - is this the 1950s? Room ok (just) but window left open and impossible to close and a lot of road noise.

Dear Effie M., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Kelly E. Solo - Confirmed reviews ALL

I want to formally raise a complaint regarding my recent stay at the Mercure Maidstone Great Danes Hotel on the 21st-23rd May 2026, as unfortunately the experience fell far below what I would reasonably expect. My main concern was the condition of the room temperature in my room 138. During one of the hottest periods of the year, the radiator in the room had been left on prior to my arrival, which made the room unbearably hot. Although I turned the radiator down immediately, opened the windows, and used the fan provided in the wardrobe, the room never cooled down properly during the two nights of my stay. As there was also no air-conditioning available, I was unable to sleep for the duration of the visit. The bedding also worsened the situation, as the duvet provided was extremely thick for the room temperature and there was no lighter sheet available to use instead. Combined with the excessive heat, this made the room very uncomfortable overnight. In addition, there was a noticeable gap underneath the room door, and because the corridor lights remained on throughout the night, a large amount of light came into the room. This further affected my ability to sleep, especially given how uncomfortable the heat already was. I was also disappointed with the breakfast offering that I had paid for. The vegetarian options were very limited, and some of the hot food items, particularly the eggs and hash browns were undercooked. I did raise these concerns with reception during my stay, and I was provided with an email address to formally submit my complaint. I have sent two emails to the manager and receptionist, which neither I received a response for. Overall, the stay was extremely disappointing and did not provide the comfort or standard expected when booking with a Mecure hotel. Given the impact this had on my stay, particularly the inability to sleep properly over two nights, I would appreciate consideration of a partial refund as a fair resolution.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I was very concerned to read your comments and particularly disappointing that we were not able to offer you any alternative accommodation on this occasion. There are a limited number of rooms available above one event room and these are usually allocated to guests attending events. Please accept my sincere apologies for this unfortunate matter. I have spoken with the reception manager and direct action has been taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please let me know if you ever look to stay in the area in the next 6 months and I will be pleased to offer an upgraded room and a 50% discount on the 'rate of the day' Once again Martin, I am sorry your weekend was disrupted in this way. Yours sincerely,

Customer review rating 4.0/5

Vicky M. Families - Confirmed reviews ALL

We had a lakeside suite which was great size, decor a little dated but was comfortable. Breakfast tasty, but a bit chaotic on second morning as the staff were not clear if we had breakfast included or not. So only criticism was booking info/confirmation should have been clearer.

Dear Vicky, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your comfortable lakeside suite and found the breakfast tasty during your stay. We appreciate your comments regarding the decor and are especially sorry for the confusion around breakfast on your second morning. We understand how frustrating this must have been, and we agree that booking information and confirmation should be clearer. Your feedback has been shared with the team so we can improve communication and avoid similar confusion in future. We hope to welcome you back again for an even smoother stay. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.5/5

Maureen S. Friends - Confirmed reviews ALL

The staff on reception were very nice but the bar staff on Friday a you girl and Saturday a young man very disinterested in their work

Dear Maurenn, Thank you for taking the time to share your feedback. We are pleased to hear that you found our reception team welcoming and helpful during your stay. We are, however, sorry to learn that your experience in the bar did not meet expectations. Providing friendly and attentive service is very important to us, and we are disappointed to hear that you felt members of the team appeared disinterested. Please be assured that your comments will be shared with the relevant management team for review. We also appreciate your honest feedback regarding the condition of the hotel, as this helps us identify areas where improvements are needed. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Poppy Guest Service Supervisor

Other web-users rate our hotel

  • 623 reviews 9.4/10 Location
  • 1,642 reviews 5.1/10 Room
  • 1,858 reviews 8.7/10 Service
  • 18 reviews 8.7/10 WiFi
  • 793 reviews 5/10 Comfort
  • 738 reviews 9.1/10 Breakfast
  • 673 reviews 5.6/10 Amenities
  • 636 reviews 4.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Maidstone Hotels