Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 805 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  805 reviews

Customer review rating 0.5/5

Lynne M. Solo - Confirmed reviews ALL

Room was old and shabby. It had not been cleaned properly - food left in fridge from previous occupant. Paintwork was dirty and peeling. No net curtains, bathroom sink had a huge crack in it. Floorboards creaked and the bed moved when someone walked in the corridor. Paid for upgraded room but no robe or slippers. Would never recommend anyone stay.

Dear Lynne M., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Philip/jennifer N. Friends - Confirmed reviews ALL

Everything went smoothly but the rooms are getting a bit tired.

Dear Philip/Jennifer N., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Lynne W. Couples - Confirmed reviews ALL

The staff were very helpful and the location was good as we had just arrived back from France. However, the hotel sadly needs refurbished.

Dear Lynne W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Mandy R. Solo - Confirmed reviews ALL

I booked a double room with bath. The room itself ok but the view was dire a flat roof with a/c units and piping very depressing. The bath water was tepid coming through the hot tap if I wasn’t depressed before I checked in I certainly was when I left. No Netflix on tv very basic throughout

Dear Mandy R., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

David /. T. P. Couples - Confirmed reviews ALL

We stayed for 3 nights for a car meet. We were greeted by friendly receptionist and given instructions to our room. The room was pleasant. No air-con, so we had the windows open slightly at night as it was quite warm. Our stay included breakfast and evening meal. They were buffet style, but everything was cooked lovely and there was plenty of food. Overall the hotel was nice, but a little tired in places, but for the price we paid, I would be more than happy to stay there again. All the staff were very friendly and they couldn't have tried harder to make us feel welcome. Many thanks Dave & Teresa

Dear David /. T. P., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 648 reviews 9.3/10 Location
  • 1,768 reviews 4.9/10 Room
  • 1,917 reviews 8.4/10 Service
  • 20 reviews 8.6/10 WiFi
  • 880 reviews 4.8/10 Comfort
  • 768 reviews 9.1/10 Breakfast
  • 741 reviews 4.7/10 Amenities
  • 686 reviews 4.2/10 Cleanliness

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