Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 813 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  813 reviews

Customer review rating 4.5/5

Alison W. Couples - Confirmed reviews ALL

Great staff, efficient ,friendly and helpful. Room ok but sound proofing is not great and hotel in need of refreshments. Breakfast was excellent

Dear Alison W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 0.5/5

Sara Y. Families - Confirmed reviews ALL

Loud resident kept being told it’s ok tv be off by 9 yet was still on loud to be told I’m telling lies yet others could hear it

Dear Sara Y., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Harmit R. Families - Confirmed reviews ALL

Dirty, really old and cheap hotel. Not worth the money at all

Dear Harmit R., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Kim B. Couples - Confirmed reviews ALL

The evening meal was very good and all the waiting staff were lovely. However the breakfast had everything that we wanted but all the hot food was warm and the beans and tomatoes were actually cold. I did tell a waitress and she replied “sorry about that “ and then walked away! Our overall experience was good and I had a wonderful swim although there was no spinner for my dripping swimsuit.

Dear Kim B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.5/5

Karen J. Families - Confirmed reviews ALL

Only 2 Rooms ready a 3.30 pm. All 3 Rooms smelt awful, 1 smelt worse than the other 2. Hairdryer did not work in 1 room. For £100.00+ per room they were awful. Breakfast was ok but long queue at hot buffet going straight through the seating area.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I was very concerned to read your comments and particularly disappointing that we were not able to offer you any alternative accommodation on this occasion. There are a limited number of rooms available above one event room and these are usually allocated to guests attending events. Please accept my sincere apologies for this unfortunate matter. I have spoken with the reception manager and direct action has been taken We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please let me know if you ever look to stay in the area in the next 6 months and I will be pleased to offer an upgraded room and a 50% discount on the 'rate of the day' Once again Martin, I am sorry your weekend was disrupted in this way. Yours sincerely,

Other web-users rate our hotel

  • 648 reviews 9.3/10 Location
  • 1,768 reviews 4.9/10 Room
  • 1,917 reviews 8.4/10 Service
  • 20 reviews 8.6/10 WiFi
  • 880 reviews 4.8/10 Comfort
  • 768 reviews 9.1/10 Breakfast
  • 741 reviews 4.7/10 Amenities
  • 686 reviews 4.2/10 Cleanliness

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