Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 732 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  732 reviews

Customer review rating 4.0/5

Penelope D. Friends - Confirmed reviews ALL

Nice room staff very nice.mainly out

Dear Penelope, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Poppy Guest Service Supervisor

Customer review rating 3.0/5

Matt L. Couples - Confirmed reviews ALL

The staff we met were helpful and keen to help. Parking was a doodle and the room was spotlessly clean, if a little dated. But the room was very hot. We had to use the supplied fan and I struggled to sleep. The shower was inside the bath with hardly any space and was fixed to the wall too low down for me. Bathroom needed a refresh.

Dear Matt, Thank you for taking the time to share your feedback. We are pleased to hear that our team were helpful and welcoming, and that you found the room clean and the parking convenient. We are sorry to hear that the room temperature affected your comfort and sleep, and we appreciate your comments regarding the bathroom layout and facilities. Your feedback is valuable and will be shared with our management team as we continue to review and improve our guest experience. We hope to have the opportunity to welcome you again in the future. Kind regards, Poppy Guest Service Supervisor

Customer review rating 5.0/5

Sophie B. Families - Confirmed reviews ALL

We had a lovely time in the swimming pool. Brilliant breakfast and comfortable room. A great one night stay

Dear Sophie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Poppy Guest Service Supervisor

Customer review rating 2.0/5

Serena Z. Families - Confirmed reviews ALL

The whole hotel needs a full renovation , the family room we stayed looks old , definitely not how it looks from picture , view from window was horrible and room was dirty , we found hairs and piece of cartoon on one of the corner of the room , swimming pool great but the changing room so rusty, broken and old , staff so unpleasant , they need to learn to have more good manner with clients, breakfast was really good!

Dear Serena Z., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Reme F. Families - Confirmed reviews ALL

Door couldn’t lock, window safety latch was broken, bath curtain rail too short and water messing everywhere, smoking coming from the corridor, no tv signal so just black screen.

Dear Reme, Thank you for your feedback. We are very sorry to hear about the issues you experienced during your stay. This is certainly not the standard we aim to provide. We take your comments seriously and have already passed them on to our maintenance and management teams to address the door lock, window latch, and bathroom setup. We also apologise for the disturbance caused by smoke in the corridor and the TV signal issue. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Poppy Guest Service Supervisor

Other web-users rate our hotel

  • 596 reviews 9.4/10 Location
  • 1,569 reviews 5.3/10 Room
  • 1,822 reviews 8.8/10 Service
  • 17 reviews 8.2/10 WiFi
  • 765 reviews 6.3/10 Food
  • 732 reviews 5.3/10 Comfort
  • 719 reviews 9.1/10 Breakfast
  • 637 reviews 5.5/10 Amenities

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