Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team lovely and helpful and that you enjoyed the quiet location of the hotel. We are also delighted that we were able to provide you with a complimentary upgrade during your stay. Regarding parking, our charge is a fixed £7 for up to 24 hours, regardless of the time of arrival, and this information is communicated on all booking platforms before booking. We appreciate that this may not suit every guest's expectations, but we aim to be transparent about this cost. Our main entrance doors are locked overnight for the safety and security of our guests and team members. Guests can gain access at any time by contacting the night team, and we apologise if this procedure was not clearly explained during your arrival. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our fantastic location and found the hotel clean, comfortable, and welcoming. It's especially pleasing to know that our friendly and professional team helped make your stay such a positive experience. We truly appreciate your perfect score and look forward to welcoming you back to Mercure Perth for another great stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Juliami, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations regarding room comfort and cleanliness. Please be assured that we take your comments seriously. Our maintenance team is already replacing the bathtub sealant to address the mold issue immediately. We are also investigating the plumbing noise you mentioned to ensure it is resolved. While soundproofing in historic/older buildings can be a challenge, we are looking into ways to minimize hallway noise for a quieter guest experience. We hope you will consider giving us another opportunity to provide you with a much improved stay in the future. Sincerely, The team at the Mercure Perth Hotel

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you stayed with us, though we're sorry that aspects of your visit did not meet your expectations. We regret that the hotel appeared tired in places and that the shower and TV in your room were not up to standard. Your comments have been noted and will be reviewed as part of our ongoing plans to improve and refresh the property. We're also sorry that you found the bar area cold. Had this been brought to our team's attention during your stay, we would have been more than happy to adjust the heating to make the area more comfortable for you. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Irene, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your mother had a lovely stay and that our accessible room and wet room met your needs perfectly. Our team prides themselves on delivering exceptional service, so your kind words about our lounge bar staff and the receptionists will mean the world to them. I will be sure to pass along your compliments. We appreciate your feedback regarding the shower room as well, as we are always looking for ways to improve. We hope to welcome you both back again soon! Sincerely, The team at the Mercure Perth Hotel

Dear Mylinda, Thank you for the great rating, we are especially glad to hear about our team helping out regarding the luggage and that you enjoyed our breakfast! We hope to see you again very soon. Sincerely, The team at the Mercure Perth Hotel

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and enjoyed the service provided by our team. It is especially pleasing to know that Chloe in the restaurant and Sara at check-in helped make your visit so memorable with their cheerful, friendly, and welcoming service. We will be sure to pass on your kind comments and recognition to them both. We are also pleased that you were happy with your accommodation, the cleanliness of the hotel, and our breakfast offering. Receiving such positive feedback across all aspects of your stay is greatly appreciated by the whole team. Thank you once again for your wonderful review and recommendation. We look forward to welcoming you back to Mercure Perth on your next visit. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found our team to be friendly, helpful, and welcoming. It is wonderful to know that you were pleased with the facilities and that your room was clean and comfortable. We appreciate your comments regarding the location. While we understand the hotel can be a little difficult to find on a first visit from the train station, we are conveniently located just a 10-minute walk away, making us an excellent base for exploring Perth and the surrounding area. We also appreciate your observations regarding the condition of the room. As a historic Grade A listed former mill building, the hotel has a unique character and charm, though we recognise that some areas are showing their age and would benefit from refurbishment. We continue to invest in improvements to enhance the guest experience while preserving the building's historic features. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Perth in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team friendly and helpful, and that you enjoyed both our breakfast and evening meal offerings. It's wonderful to know these aspects of your stay made a positive impression. We also appreciate your comments regarding the décor. As a historic former mill building, the hotel has a unique character, but we recognise that some areas would benefit from refurbishment. Your feedback is valuable and has been noted as we continue to invest in improvements to the guest experience. We hope to welcome you back to Mercure Perth again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. I was disappointed to read that your dining experience did not meet your expectations, particularly as we strive to provide all our guests with enjoyable meals and service during their stay. Following receipt of your comments, I have spoken directly with our Food & Beverage Manager, who was on duty that evening. I understand that no concerns were raised with the team at the time regarding either the quality or presentation of your meal. Had we been made aware of your dissatisfaction during service, we would have welcomed the opportunity to address your concerns immediately and, where possible, rectify the situation. That said, I appreciate that the meal did not meet your expectations and your feedback regarding the burger, chicken wings and side salad has been shared with our kitchen team for review. Guest feedback, whether positive or negative, is important in helping us maintain and improve our standards. I was particularly disappointed to read that this experience left you questioning whether to continue staying with us. While we recognise that not every aspect of our historic property will appeal to every guest, we are proud to welcome many returning visitors from both the UK and overseas who continue to enjoy their stays with us. Thank you once again for bringing your concerns to my attention. I hope that your upcoming stays will provide us with the opportunity to restore your confidence in the hotel. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our central location, the character of our historic mill building, and the selection available at both the bar and breakfast. We are sorry that aspects of your room did not meet your expectations and that you experienced difficulties with the Wi-Fi during your stay. Reliable connectivity is important, and we appreciate you bringing this to our attention. We are currently reviewing guest feedback across several areas of the hotel as we continue to work closely with our management company on plans to enhance the overall guest experience and invest in improvements to the property. Thank you once again for your comments. We hope to have the opportunity to welcome you back to Mercure Perth and provide a more enjoyable stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, found your room clean and comfortable, and that our team made a positive impression with their friendly and helpful service. It's also wonderful to know that you enjoyed our breakfast and the fresh hot food on offer. We appreciate your comments regarding the room and the positioning of power sockets. We are actively looking at ways to enhance the guest experience and are working closely with our management company on plans to upgrade areas of the hotel. Thank you also for highlighting the information provided about parking. We appreciate this feedback and will review the information available on our website and booking confirmations to see where we can provide clearer guidance regarding our overflow parking facilities for future guests. We hope to welcome you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. I am delighted to hear that you found our team friendly and that you enjoyed our convenient city centre location. Providing a warm welcome and good service is something we take great pride in. I am sorry to learn that aspects of your stay fell short of expectations. Regarding parking, our £7 daily parking charge is displayed on our booking channels and pre-arrival information, although I appreciate your comments and will review how clearly this information is communicated. I also appreciate your feedback regarding the condition of the room and the mould around the bath sealant. This is not the standard we strive for, and I have shared your comments with our maintenance team so they can investigate and address the issue. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your wonderful review and for choosing to stay with us again at Mercure Perth. We are delighted to hear that each of your visits has been a great experience. It's especially pleasing to know that our team’s friendly and helpful service continues to make a positive impression. Taking the time to greet our guests and ensure they feel welcome is something we take great pride in. Thank you for your kind comments regarding our location, and we are thrilled to hear that you plan to return. We look forward to welcoming you back for another enjoyable stay soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth