Dear Guest, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location and found our team welcoming and friendly. It’s also great to hear that you found your room clean and comfortable during your stay. We appreciate your comments regarding the overall condition of the hotel. As a historic property, the building does have its character, but we fully appreciate that some areas would benefit from investment and refurbishment. Your feedback is valuable to us and will be taken into consideration as we continue to look at improvements across the hotel. Thank you again for your kind comments, and we hope to have the pleasure of welcoming you back to Mercure Perth in the future Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave us a review. We are delighted to hear that you found our staff great and our location convenient. We are sorry, however, that you felt your room was tired. We appreciate your feedback and understand that the condition and appearance of our rooms can impact your overall experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave us your feedback. We are pleased to hear that you found our hotel nice overall. We are sorry, however, that the noise from the floorboards above disturbed your stay. As a historic building, our original floors can unfortunately creak and carry sound between rooms, particularly when guests are moving around. We appreciate that this can be frustrating, especially when it continues for an extended period. We hope that, despite this, we will have the opportunity to welcome you back for a more peaceful stay in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We are disappointed to hear your comments regarding the cleanliness and condition of the room, including the toilet seat. We take these matters seriously and will be raising them with our housekeeping and maintenance teams. We are also concerned to hear that you and your husband felt unwell after breakfast. We take food safety extremely seriously, and our breakfast procedures and food temperatures are monitored regularly. We have not received similar reports, but we will certainly investigate your comments with our kitchen team. We appreciate your feedback and hope we will have the opportunity to provide you with a much-improved experience in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and our team friendly. We are sorry that you found the room dated and uncomfortable, particularly with the temperature during your stay. We appreciate that the lack of air conditioning and limited window opening can be frustrating, especially during warmer weather. Fans are available from reception on request, and we are sorry this was not able to improve your experience. We also appreciate your comments regarding the fixtures and countertop, which will be passed to our maintenance team for review. Thank you again for your honest feedback. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that our team made such a positive impression, and especially that Chloe was so helpful and welcoming during your stay. It is also wonderful to hear that you appreciated our dedicated gluten-free breakfast area. We are sorry, however, that the room did not meet your expectations. We appreciate your comments regarding the size, furnishings, bed and pillows, as well as the positioning of the mirrors and TV. We understand how important space and practicality are, particularly when preparing for a special occasion such as a wedding. We are also sorry to hear about the cobwebs you encountered. This is not the standard of cleanliness we aim to provide, and your comments will be shared with our housekeeping team. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your fantastic review and for choosing Mercure Perth. I’m delighted to hear that you enjoyed staying in our historic building and that you liked the space and facilities in your room. It’s great to hear that you found the room comfortable and had everything you needed during your stay. I’m sorry to hear about the issue with the bath water temperature. Thank you for bringing this to our attention, as I will make sure this is passed on to our maintenance team to investigate. We really appreciate your kind comments and hope to welcome you back to Mercure Perth again in the future. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your lovely review. I’m delighted to hear that you enjoyed your stay with us and found your room comfortable. It’s also great to hear that our team were so helpful and that our location was convenient for the places you wanted to visit. Being within easy walking distance of the train station is certainly one of the benefits of staying with us, and I’m pleased this made getting around Perth nice and easy for you. We really appreciate your kind comments and hope to welcome you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to leave your feedback. I’m pleased to hear that you found us to be good value and that your second room was much more comfortable. I’m sorry, however, that your first room was not up to the standard we expect, particularly with the bathroom and the smell of damp. I’m glad our team were able to move you to another room and that this made a positive difference to the remainder of your stay. I appreciate you taking the time to highlight this, and we will ensure your comments are shared with our housekeeping and maintenance teams. We hope to have the opportunity to welcome you back and provide you with a much better experience from the beginning of your stay. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your lovely review and for sharing your feedback with us. We’re delighted to hear that you enjoyed our great location and found our team to be lovely and welcoming. We’re also pleased that you enjoyed the hotel overall. We appreciate your comments regarding the condition of some of our rooms. We are continually looking at ways to improve and refresh our accommodation, and your feedback is very helpful to us. We hope to have the pleasure of welcoming you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your wonderful 100% review! We’re delighted to hear you had such a great stay with us. It’s lovely to know you received a warm welcome from our reception team and found your room comfortable. We’re also pleased that you enjoyed the historic character and convenient location of the hotel. We hope to have the pleasure of welcoming you back to Mercure Perth again soon! Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you so much for your fantastic 100% review and for sharing such wonderful feedback about your stay! We’re delighted to hear that you enjoyed our excellent location, spotless hotel, comfortable room and plentiful breakfast. It’s particularly lovely to hear your praise for our team, especially the colleagues in the bar who looked after you during dinner and drinks. I’ll be sure to share your kind comments with them. As a Diamond member of ALL – Accor Live Limitless, we’re especially pleased that you chose to stay with us and that we were able to provide you with such an enjoyable experience. Thank you again for your kind words, and we very much look forward to welcoming you back to Mercure Perth for another fabulous stay! Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. I am very sorry to hear that your stay was disappointing and that we fell short of the experience you expected. I’m particularly sorry to hear that you found the bed uncomfortable and were unable to sleep during your stay. I also regret that your experience in our dining room was not to the standard we aim to provide. Your comments regarding the service and quality of the food are concerning, and we will be reviewing these points with the relevant teams. We genuinely value feedback such as yours, as it allows us to identify where improvements are needed. I hope that, should you choose to stay with us again, we would have the opportunity to provide you with a much more positive experience. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback. I’m sorry to hear that you found the bed too small for two adults sharing. The room booked was one of our Standard Double Rooms, which is advertised with a double bed. We do also offer King Rooms as an alternative option, which provide a larger bed and may have been more suitable for your stay. We appreciate your feedback and hope you will consider staying with us again, perhaps choosing one of our King Rooms for your next visit. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for taking the time to share your feedback and for your lovely 80% review. We’re delighted to hear that you received a warm welcome at check-in and that the service from our breakfast and evening meal teams was equally enjoyable. It’s wonderful to know that, despite the room décor feeling in need of an update, you still found your room functional and comfortable. We appreciate your honest comments regarding the rooms, and we are continuing to look at ways to improve and refresh our accommodation. We’re pleased that the location and overall service helped make your stay an enjoyable one. We hope to have the pleasure of welcoming you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you very much for your fantastic 100% review! We are delighted to hear that you enjoyed your stay with us and were particularly pleased with the service provided by our team. It is wonderful to hear that you found the hotel well located and your stay comfortable overall. I will also pass on your feedback regarding the fish and chips to our kitchen team — we will certainly take a look at our portion sizes! Thank you again for taking the time to share your feedback. We hope to have the pleasure of welcoming you back to Mercure Perth again soon. Sincerely, Callum Luce Hotel Operations Manager Mercure Perth

Dear Guest, Thank you for your lovely review and for your kind comments about our team, food, building and location. We are delighted to hear that you enjoyed your stay and found our staff to be amazing. We are sorry to hear that you found the bed too firm. Mattress comfort can certainly come down to personal preference, but we appreciate you sharing your feedback with us. We hope to have the pleasure of welcoming you back to Mercure Perth again in the future. Kind Regards, Callum Luce Hotel Operations Manager Mercure Perth Sincerely, Callum Luce Hotel Operations Manager Mercure Perth