Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 872 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  872 reviews

Customer review rating 4.0/5

Stephen G. Couples - Confirmed reviews ALL

Very pleased with hotel, friendly staff good breakfast comfortable room. Easy access to city via public transport or park and ride

Dear Stephen G., Thank you for your lovely review. We are delighted to hear that you had such an enjoyable stay with us. It is wonderful to know that you found our location convenient, appreciated the friendly service from our team, enjoyed the breakfast, and found your room comfortable. We are also pleased that you found it easy to access York using the nearby public transport and Park & Ride facilities. Thank you once again for your kind feedback. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the near future. Kind regards, Reception Team

Customer review rating 2.0/5

James B. Couples - Confirmed reviews ALL

Over-all it was a nice enough but ruined due to a the glasses being absolutely filthy with a white yoghurt type product in them (I dread to even think about what it was!). This wasn't discrete as it was clearly noticeable despite them turning the glasses back over as if unused. This left us questioning the hygiene levels meaning the stay was marred from the start. There were definitely positives such as the staff, the bar area and the breakfast which were all really good....but unfortunately the stay had a shadow over it from the start. I brought the main dirty glass to reception and it was replaced.....but even having to touch it was disgusting. I would mark 0 for this, but without this, it could have been an 8 or 9.

Dear James, Thank you for taking the time to share your feedback. While we're pleased to hear you enjoyed our staff, bar area and breakfast, I am truly sorry that your stay was overshadowed by the condition of the glasses in your room. Please accept our sincere apologies. What you experienced falls well below the standards of cleanliness and hygiene we expect, and I completely understand how this would have affected your confidence and enjoyment of your stay. Although I'm glad our reception team replaced the glass when you reported it, this should never have happened in the first place. Your comments have been shared with our Housekeeping team so we can investigate how this occurred and reinforce our checking procedures to ensure it is not repeated. Thank you again for bringing this to our attention. We do hope you will consider giving us another opportunity in the future to provide you with the high standard of stay that we know we are capable of delivering. Kind regards, The Mercure York Fairfield Manor Hotel Team

Customer review rating 4.5/5

Adrian K. Families - Confirmed reviews ALL

One night stay with family. Close to park and ride. Wish we had 2 nights to explore the grounds

Dear Adrian, Thank you for your lovely review and for rating your stay so highly. We're delighted to hear that you and your family enjoyed your visit and found our location convenient for the Park & Ride. It's wonderful to know you would have liked to stay longer to explore our grounds—that's a compliment we truly appreciate! We hope you'll have the opportunity to return for a longer stay and enjoy everything the hotel and surrounding area have to offer. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel soon. Kind regards, The Mercure York Fairfield Manor Hotel Team

Customer review rating 5.0/5

Tony B. Couples - Confirmed reviews ALL

Very clean, with exceptional service from all the staff

Dear Tony B., Thank you for your wonderful review following your stay at Mercure York Fairfield Manor Hotel. We are delighted to hear that you enjoyed our great location and found the hotel to be very clean. It is especially rewarding to know that you received exceptional service from our team, as providing a warm and welcoming experience is something we take great pride in. Your kind comments will be shared with the team, who will be delighted to know they made such a positive impression. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Customer review rating 5.0/5

Lorraine E. Couples - Confirmed reviews ALL

Another lovely stay, fabulous staff,food and surroundings. We got a room upgrade which was very unexpected but very much appreciated.Thank you.

Dear Lorraine, Thank you so much for your wonderful review and for choosing to stay with us again. We're delighted to hear that you had another lovely stay and that you enjoyed our staff, food, and beautiful surroundings. It's especially pleasing to know that the complimentary room upgrade was a welcome surprise and helped make your visit even more enjoyable. Your kind words mean a great deal to the team, and we look forward to welcoming you back to Mercure York Fairfield Manor Hotel for another memorable stay. Warm regards, The Management Team

Other web-users rate our hotel

  • 895 reviews 9.3/10 Location
  • 1,941 reviews 6/10 Room
  • 1,870 reviews 9.2/10 Service
  • 41 reviews 3.2/10 WiFi
  • 861 reviews 8.5/10 Breakfast
  • 719 reviews 5.7/10 Vibe
  • 690 reviews 7.1/10 Cleanliness

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