Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 958 reviews

Mercure York Fairfield Manor Hotel - Image 1
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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  958 reviews

Customer review rating 4.5/5

Ian T. Families - Confirmed reviews ALL

Good rates excellent staff. Hope the phantom recorder gets sorted !!

Dear Ian, Thank you so much for taking the time to share your fantastic 90/100 review following your recent family stay with us! We are absolutely thrilled to hear that you had such a wonderful overall experience, scoring our team, breakfast, cleanliness, and booking a perfect 10/10. I will be sure to pass along your special mention to Laura—she will be delighted to know she contributed so meaningfully to making your stay special. We also appreciate your feedback regarding the accommodation score. Rest assured, we have already passed your comment about the "phantom recorder" to our maintenance team to investigate and resolve immediately so it doesn't disturb any future stays. Thank you for being a valued ALL Accor Classic member and for highly recommending us. We cannot wait to welcome you and your family back the next time your travels bring you our way! Warm regards,

Customer review rating 4.0/5

E B. Couples - Confirmed reviews ALL

Room clean although a little dark everything you want for enjoyable sray

Dear E B., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Nia B. Families - Confirmed reviews ALL

Staff were friendly, they went above and beyond and gave us, a family of four a large room to accommodate an extra child's bed. The room was clean with ample space and a large bed. There were plenty of tea and coffee options in the room and a TV was great for a family movie night. The food at the bar was delicious and great value. Again with the breakfast with plenty of options to suit all. Great location with ease of public service to get into York. We had a fantastic stay and would recommend it. Only thing I would mention but didn't affect our stay was that the towel rail didn't work, there were cobwebs on the windows and the window restrictors were disconnected.

Dear Nia B., Thank you for taking the time to share your feedback. We are delighted to hear that you had a fantastic stay with us and that our team were able to accommodate your family comfortably. It is wonderful to know that you found the room spacious and clean, enjoyed the tea and coffee facilities, and had a great family movie night. We are also pleased that you enjoyed the food in the bar, our breakfast selection, and our convenient location for visiting York. We truly appreciate your recommendation and your kind comments about our staff, who will be delighted to hear their efforts contributed to such an enjoyable stay. Thank you also for highlighting the issues with the towel rail, cobwebs, and window restrictors. Whilst we are pleased these did not impact your stay, your feedback has been shared with the relevant teams so these items can be reviewed and addressed. We look forward to welcoming you and your family back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Customer review rating 4.5/5

Philip T. Couples - Confirmed reviews ALL

The rooms are in desperate need of refurbishment, however the staff were great, and a fantastic breakfast

Dear Philip T., Thank you for taking the time to share your feedback. We are delighted to hear that you had a relaxing stay with us and enjoyed our fantastic breakfast. It is also wonderful to know that our team made such a positive impression and helped make your visit enjoyable. We appreciate your honest comments regarding the guest rooms. We recognise that some areas would benefit from refurbishment, and your feedback is valuable as we continue to review improvements to the hotel. Thank you once again for your kind comments about our staff and breakfast. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Customer review rating 4.0/5

Gary C. Couples - Confirmed reviews ALL

Set in scenic grounds the hotel is nice, although the room was a little dated and would benefit a refurb. Staff were excellent and polite, breakfast was lovely. I would stay again.

Dear Gary, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you had a nice experience overall, and that you enjoyed our scenic grounds and lovely breakfast. It is especially wonderful to know that our staff were excellent and polite, as they always strive to provide the best possible service. We appreciate your constructive comment regarding the bedroom being a little dated. We are always looking for ways to improve our guest experience, and your feedback regarding a refurbishment is incredibly valuable as we plan future property updates. Knowing that you would choose to stay with us again is the best compliment we could receive, and we look forward to welcoming you back to the Mercure York Fairfield Manor Hotel in the near future. Warm regards,

Other web-users rate our hotel

  • 927 reviews 9.3/10 Location
  • 1,965 reviews 5.9/10 Room
  • 1,880 reviews 9.2/10 Service
  • 44 reviews 3.7/10 WiFi
  • 853 reviews 8.7/10 Breakfast
  • 718 reviews 5.7/10 Vibe
  • 702 reviews 6.7/10 Cleanliness

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