Dear Stephen N., Thank you for taking the time to share your detailed feedback and for choosing to return to Fairfield Manor after having stayed with us previously. We sincerely apologise for the confusion regarding the pet charge. We completely understand your frustration at being quoted one price prior to arrival and then being charged a different amount at the hotel, and we are sorry this was not communicated clearly. We are also very sorry to hear about the condition of the accessible bathroom. The cleanliness and maintenance issues you have described, particularly around the shower, shower chair, tiles and shelving, are not the standards we aim to provide. Thank you for bringing these to our attention at Reception so they can be addressed with the relevant teams. We appreciate your previous loyalty to the hotel and are sorry that this visit did not reflect the positive experiences you remember from your earlier stays. We hope we have the opportunity to provide you with a much better experience in the future. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Lisa C., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location, easy public transport links into York, and the helpful service from our team. It’s great to know you had a relaxing stay, and we hope to welcome you back again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Mark, Thank you for your wonderful feedback following your recent stay with us. We are delighted to hear that you found all our team members warm and helpful, from reception through to our bar staff. Providing friendly and welcoming service is something we take great pride in, and your kind comments will be shared with the entire team. Thank you once again for your lovely review. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, The Management Team Mercure York Fairfield Manor Hotel

Dear Geoffrey, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel comfortable and well presented, and that you appreciated our peaceful rural setting, convenient location close to York city centre, and excellent bus connections. It is also pleasing to know that you felt the hotel was well maintained and managed. We appreciate your honest comments regarding the tired appearance of our rooms. Your feedback is valuable to us, and we will certainly take this into consideration as we continue to look for ways to improve our guest accommodation. Thank you once again for your kind review. We hope to have the pleasure of welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, The Management Team Mercure York Fairfield Manor Hotel

Dear Cameron F. P., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable bed and communal areas, and most importantly, that you found our team welcoming, helpful and always willing to assist. We also appreciate your comments regarding the décor of your room and are pleased that the other room in your party met a high standard. It’s wonderful to know you had an excellent night’s sleep, and we hope to welcome you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Andrea D., Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re pleased that our location continues to be convenient for visiting your family nearby. We understand your disappointment regarding promotional Reward points. Certain ALL offers and bonus point promotions are specifically linked to bookings made through eligible Accor online channels and are subject to the individual promotion’s terms and conditions. We appreciate your comments and hope to have the pleasure of welcoming you back to Mercure York Fairfield Manor Hotel again in the future. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Gail D., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the extra space of your suite and had a comfortable stay with us. It’s great to know that our team’s Park & Ride recommendation made exploring York easier and that you thoroughly enjoyed our breakfast. We’re especially pleased that you found our team friendly and helpful. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Emma H., Thank you for taking the time to share your feedback. We appreciate your comments regarding the bedrooms and understand that some areas would benefit from modernisation. We’re particularly sorry to hear about the difficulties you experienced with the Wi-Fi connection. We understand how frustrating it can be to repeatedly lose connection, and your feedback will be shared with the relevant team for investigation. We appreciate your constructive comments and hope to welcome you back for an improved experience in the future. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Ronald E., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed a pleasant and comfortable weekend with us and appreciated the relaxing atmosphere of the hotel. We hope to have the pleasure of welcoming you back to Mercure York Fairfield Manor Hotel for another enjoyable stay soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Steve, Thank you for taking the time to share your lovely feedback following your stay with us. We are delighted to hear that you enjoyed your birthday break and had a wonderful time exploring York. It is fantastic to know that you enjoyed our food, found your room clean and comfortable, and received friendly and helpful service from our team. Our convenient location close to the Park & Ride is certainly a great way to explore York without the hassle and expense of driving into the city centre. We also appreciate your comments regarding the age and condition of our bathrooms. We understand that some areas of the hotel would benefit from updating, and your feedback is valuable as we continue to look at improvements. Thank you again for choosing Mercure York Fairfield Manor Hotel, and we hope to have the pleasure of welcoming you back for another lovely break in the future. Kind regards, The Management Team Mercure York Fairfield Manor Hotel

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you had a comfortable stay and found our location convenient for the Park & Ride. We are, however, sorry to hear about your experience with some of our restaurant team. We take your comments regarding menu knowledge and training very seriously. Good product knowledge and attentive service are important to us, and we will be sharing your feedback with the restaurant management team to ensure the necessary training and support are provided. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more consistent experience on your next visit. Kind regards, The Management Team Mercure York Fairfield Manor Hotel

Dear Richard B., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our peaceful and relaxing location while still being conveniently close to York. It’s wonderful to know that you also enjoyed both breakfast and your evening meal in our restaurant. We appreciate your kind comments and look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Marion, Thank you for your wonderful 9/10 review and for taking the time to share your feedback. We are delighted to hear that you found our staff attentive and helpful, and that you enjoyed our convenient location. It is especially lovely to hear that you appreciated how dog-friendly we are — we are always pleased to welcome our four-legged guests too! We hope to have the pleasure of welcoming you, and your dog, back to Mercure York Fairfield Manor Hotel in the future. Kind regards, The Management Team Mercure York Fairfield Manor Hotel

Dear Ian S., Thank you for sharing your feedback. We’re sorry to hear that the bed configuration did not meet your expectations. Some of our double beds are made using two mattresses joined together, allowing the room to be configured flexibly when required. We apologise if this affected your comfort during your stay. We appreciate your feedback and hope to welcome you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Sam S., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your stay and found your room spacious, comfortable and well suited for three guests. It’s great to know that you appreciated the blackout curtains, free parking and our convenient location for visiting York. We’re also pleased that you found our team friendly and welcoming. Thank you for choosing Mercure York Fairfield Manor Hotel, and we hope to welcome you back again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Paula P., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location, found our team pleasant and welcoming, and appreciated the regular bus service into York. It’s especially great to hear that you enjoyed our breakfast and the wide variety on offer. Thank you for choosing Mercure York Fairfield Manor Hotel, and we hope to welcome you back again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Peter M., Thank you for taking the time to share your feedback. We’re sorry to hear that the condition of the furniture and the poor hot water flow in the bathroom affected your experience. Your comments regarding the mismatched and damaged furniture, as well as the water flow, have been shared with our maintenance team for attention. We appreciate you bringing these matters to our attention and hope to provide you with a more comfortable experience on a future stay. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Dear Ian, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. It is particularly pleasing to know that you found our team to be great and very helpful, as we greatly value their commitment to providing attentive service. We also appreciate your comments regarding the décor. We recognise that some areas of the hotel would benefit from updating, and your feedback is valuable as we continue to review opportunities for improvement. Thank you once again for your kind comments and constructive feedback. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Management Team Mercure York Fairfield Manor Hotel

Dear Julie, Thank you for your lovely 9/10 review. We’re pleased to hear that you found our staff helpful and enjoyed a comfortable stay. We’re sorry that your room was warmer than expected, but we’re glad our team were able to assist by opening the window for you. We really appreciate your feedback and hope to welcome you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, The Mercure York Fairfield Manor Hotel Team