Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 821 reviews

Mercure York Fairfield Manor Hotel - Image 1
Mercure York Fairfield Manor Hotel - Image 2
Mercure York Fairfield Manor Hotel - Image 3
Mercure York Fairfield Manor Hotel - Image 4

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  821 reviews

Customer review rating 3.5/5

Angela M. Families - Confirmed reviews ALL

Nice spot, spacious rooms, comfortable bed, good breakfast but hotel rooms need some TLC, plumbing in both rooms odd, spa bath kept draining water, shower stopped flowing and our plug in basin no longer popped up….. Team friendly and helpful

Dear Angela, Thank you for taking the time to share your detailed feedback following your stay at Mercure York Fairfield Manor Hotel. We’re delighted to hear that you enjoyed our convenient location, spacious rooms, comfortable beds, and that our team made a positive impression with their friendliness and helpfulness. It’s also great to know you found it easy to access York via the Park & Ride and enjoyed the breakfast. However, we’re sorry to learn about the maintenance issues you experienced during your stay. The concerns you’ve raised regarding the plumbing, including the spa bath, shower flow, and basin plug, are certainly not the standard we aim to provide. Please rest assured that your feedback has been shared with our maintenance team so these issues can be addressed promptly. We truly appreciate your balanced and constructive comments, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future. Kind regards,

Customer review rating 5.0/5

Sue S. Families - Confirmed reviews ALL

Comfortable, clean room. Nice and quiet with friendly and efficient staff. Lovely breakfast!

Dear Sue, Thank you so much for your wonderful review! We’re delighted to hear that your stay was just what you needed and that you enjoyed the comfort and cleanliness of your room. It’s great to know our team made you feel welcome and that you loved the breakfast. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon.

Customer review rating 4.5/5

Gary O. Couples - Confirmed reviews ALL

We thoroughly enjoyed our 2 night break with our dog Purdy and look forward to returning again.

Dear Gary, Thank you so much for your wonderful review. We’re delighted to hear that you had a relaxing stay and enjoyed our breakfast selection—it’s something our team takes great pride in. It’s especially lovely to know that both you and Purdy had an enjoyable 2-night break with us. Our staff will be pleased to hear your kind words about their helpfulness. We truly appreciate your feedback and are thrilled that you’re already looking forward to returning. We can’t wait to welcome you all back again soon! Warm regards, The Team at Mercure York Fairfield Manor Hotel

Customer review rating 3.0/5

Lisa S. Couples - Confirmed reviews ALL

Beds were very hard and pillows like slabs. No sleep for 2 nights. Drains probably blocked as water would not empty from bath and sink plug holes. Rooms quite tired and glumly. Staff were very accommodating and breakfast was tasty. Communal areas pleasant decor and furnishings. We did raise concerns over the drainage and had a very efficient response from management offering a free upgrade next time. However due to all the negative points we are undecided on returning as would still have to pay out for facilities which are less than satisfactory.

Dear Lisa S., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

John B. Couples - Confirmed reviews ALL

The hotel was nice apart from bedroom decor being a bit dated. It was a comfortable stay for 2 nights the staff were excellent. Improvements would be update the bedrooms and bathrooms and have better pillows.

Dear John, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you had a comfortable visit and that our team made a positive impression—your kind comments about the staff are truly appreciated. We also value your constructive feedback regarding the bedroom décor, bathrooms, and pillows. Please be assured that your suggestions have been noted and will be taken into consideration as we continue to look at ways to improve our guest experience. Thank you once again for your feedback, and we hope to welcome you back again in the future. Kind regards,

Other web-users rate our hotel

  • 816 reviews 9.2/10 Location
  • 1,833 reviews 6.1/10 Room
  • 1,788 reviews 9.1/10 Service
  • 40 reviews 4/10 WiFi
  • 815 reviews 8.6/10 Breakfast
  • 664 reviews 5.9/10 Vibe
  • 662 reviews 7.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in York