Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 692 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  692 reviews

Customer review rating 4.0/5

Margaret R. Couples - Confirmed reviews ALL

Clean room bed comfortable.

Customer review rating 3.5/5

David H. Families - Confirmed reviews ALL

Pros: very clean hotel. The Spa has a nicely warm swimming pool, jacuzzi, sauna and steam room. Staff are exceptional. They went the extra step with making a fuss of our 2 year old. WIFI signal was strong. Bath took 1 minute to fill. Cons: £7.50 a pint. Seriously. The inclusive menu at the restaurant was very limited. If you pay for a 3 course meal in advanced you can't get a burger.

Dear Guest, Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us! We are absolutely thrilled to hear that you found our staff and food quality to be exceptional. Our team takes great pride in delivering warm, attentive service, and it truly warms our hearts to know that they went the extra step to make a fuss over your 2-year-old. We will be sure to pass your kind words along to everyone—it is a massive boost for the whole team! It is also fantastic to hear that you enjoyed our very clean hotel, strong WiFi, fast-filling baths, and our relaxing Spa facilities, including the warm swimming pool and thermal suite. However, we appreciate you sharing your constructive feedback with us as well. We understand your frustrations regarding the price of a pint, and we regularly review our bar pricing against local 4-star standards to ensure we remain competitive. I have also taken note of your comments regarding the limited inclusive dinner menu and the restriction on items like the burger for pre-paid packages. Your feedback has been shared directly with our Food & Beverage Manager and Head Chef so we can look into expanding our menu options and providing greater flexibility for our dinner-inclusive guests. Thank you again for choosing to stay with us and for helping us improve. We truly hope to welcome you and your family back to the Mercure Chester Abbots Well for an even better experience in the future! Warm regards, The Mercure Chester Abbots Well Team

Customer review rating 5.0/5

Dariia B. Couples - Confirmed reviews ALL

Lovely staff, a clean and comfortable room, and an overall fantastic stay. The team went above and beyond to make us feel welcome, and everything was spotless throughout our visit. It made for the best birthday celebration we could have asked for. We would definitely stay again and highly recommend this hotel to others!

Dear Dariia, Thank you so much for your wonderful review. We are absolutely delighted to hear that you had such a fantastic stay with us and that our team helped make your birthday celebration so special. Creating memorable experiences for our guests is what we strive for, so it is incredibly rewarding to know that our staff made you feel so welcome throughout your visit. We're also pleased that you found your room clean and comfortable and that the high standards of cleanliness across the hotel contributed to your enjoyment. Thank you for your kind recommendation and for choosing to celebrate such an important occasion with us. We truly appreciate your lovely feedback and look forward to welcoming you back for another memorable stay in the future. Kind regards, Team Reception

Customer review rating 5.0/5

Sharon H. Couples - Confirmed reviews ALL

The staff are so friendly and helpful,food very good and bedrooms very clean

Dear Sharon, Thank you for your lovely review. We are delighted to hear that you enjoyed your stay and that our friendly and helpful team made a positive impression. It's also wonderful to know that you enjoyed the food and found your bedroom clean and comfortable. Your kind comments mean a great deal to us, and we will be sure to share them with the team. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, Team Reception

Customer review rating 4.0/5

Melissa R. Families - Confirmed reviews ALL

We had a very comfortable stay at Abbots Well. The staff were attentive and helpful and the rooms comfortable. We particularly appreciated the half board option as there didn’t seem to be a lot of dining options in the immediate area. We would happily choose to stay here again. There were two small issues that we had during our stay. The first was that the half board option only includes some of the items on the menu, not all of them (eg all of the burgers are excluded). While the staff were helpful, this was odd and I’m not certain we would have taken this option if we’d known. The second - and I acknowledge that we were staying during a pretty extreme heatwave - was that the hot water in our room took more than seven minutes to start flowing. I guess all the other guests were using it too. We did however appreciate the fans that were placed in each room.

Dear Melissa, Thank you for taking the time to share such a detailed review of your stay at Abbots Well. We are delighted to hear that you had a comfortable stay and that our team provided attentive and helpful service throughout your visit. It's also wonderful to know that you found the half-board option convenient and that you would happily choose to stay with us again. Feedback like this means a great deal to us. We also appreciate you bringing your concerns to our attention. We understand your disappointment regarding the half-board menu inclusions, and we apologise if this was not made sufficiently clear before your arrival. Your comments are valuable and will be shared with the relevant team as we review how we communicate our dining packages to guests. We are also sorry to hear about the delay in receiving hot water in your room. While the exceptional temperatures during the heatwave may have placed unusual demands on the hotel's systems, we appreciate that this would have been frustrating. We will pass your feedback to our maintenance team for review. We are pleased, however, that the fans provided in the rooms helped make your stay more comfortable during the hot weather. Thank you once again for your thoughtful feedback. We truly appreciate both your kind comments and your constructive suggestions, and we look forward to welcoming you back to Abbots Well in the future. Kind regards, Team Reception

Other web-users rate our hotel

  • 794 reviews 9.3/10 Location
  • 1,981 reviews 5.9/10 Room
  • 2,061 reviews 8.8/10 Service
  • 16 reviews 7.3/10 WiFi
  • 920 reviews 5.4/10 Comfort
  • 873 reviews 6.6/10 Cleanliness
  • 829 reviews 8.8/10 Breakfast
  • 615 reviews 5.4/10 Amenities

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