Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 772 reviews

Best price
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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

See availabilities

Room

Classic room with 1 double bed

Photo 1 out of 2 - Classic room with 1 double bed

Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.

Max. number of persons
4

Bedding

Double bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior suite with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • One room for people with reduced mobility
  • 126 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

Family

Services for children

  • Board games available
  • Green area

Well-being

Feel Good Health Club

  • Covered
  • On site

Feel Good Health Club

  • On site
  • On site

THE BRASSERIE

Photo out of - THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Cooking style
International
CH3 5QL Chester, United Kingdom
Telephone +44 1244 250012
Menu PDF

Other informations

Services

  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 - 10:00 Monday - Friday, from 07:30 - 11:00 Saturday and Sunday.

There's no need to let your fitness regime lapse just because you're away from home. Our onsite Feel Good Health Club features a heated indoor swimming pool and modern multi-gym to help you keep in shape.

Toast your big day with champagne in the romantic gardens. The Park Suite with bar and dance floor holds up to 220 guests. The suite converts into 2 rooms - Park View with chandeliers and mirrored walls; and Park Side, suitable for smaller parties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  772 reviews

Customer review rating 2.5/5

Lindsay J. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly, helpful, and attentive throughout your stay. However, we are sorry to learn that other aspects of your visit did not meet your expectations. We appreciate your comments regarding the staffing levels and the delays you experienced at reception and the bar. Whilst we always aim to provide prompt service, we regret that this was not your experience on this occasion. We are also sorry to hear that the issue with the blocked sink was not resolved during your stay. This is not the standard we strive to provide, and your comments have been shared with the relevant team for review. Regarding your room allocation, rooms are assigned based on a number of operational factors and availability at the time of check-in. We apologise if the location of your room was inconvenient. We are particularly disappointed to learn that you were asked to leave the restaurant before the advertised serving time had ended. This is not the experience we wish our guests to have, and your feedback will be investigated with the Food & Beverage team. Thank you for bringing these matters to our attention. Whilst we are pleased that our staff left a positive impression, we regret that the issues highlighted impacted your overall stay. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Andy L. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Cihan Y. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Maureen M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Thaynara A. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly, helpful, and attentive throughout your stay. However, we are sorry to learn that other aspects of your visit did not meet your expectations. We appreciate your comments regarding the staffing levels and the delays you experienced at reception and the bar. Whilst we always aim to provide prompt service, we regret that this was not your experience on this occasion. We are also sorry to hear that the issue with the blocked sink was not resolved during your stay. This is not the standard we strive to provide, and your comments have been shared with the relevant team for review. Regarding your room allocation, rooms are assigned based on a number of operational factors and availability at the time of check-in. We apologise if the location of your room was inconvenient. We are particularly disappointed to learn that you were asked to leave the restaurant before the advertised serving time had ended. This is not the experience we wish our guests to have, and your feedback will be investigated with the Food & Beverage team. Thank you for bringing these matters to our attention. Whilst we are pleased that our staff left a positive impression, we regret that the issues highlighted impacted your overall stay. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Andy L. Business - Confirmed reviews ALL

Stay here for business trip couple of nights nice hotel free parking and drink and food are reasonable prices. Breakfast was included in that price which was fantastic no complaints for that nice and hot food

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Cihan Y. Couples - Confirmed reviews ALL

We had a fun stay came here for marathon. Saturday was busy in hotel. Check-in was quick and easy akash was great food in restaurant was amazing too. We will definitely come next time as well.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Maureen M. Solo - Confirmed reviews ALL

I was welcomed by the colleague on the desk with a friendly smile she processed my room and gave me all the relevant information for my stay... with breakfast and where it was, how to get an evening meal via the bar, and how to access the health club if I wished

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Thaynara A. Families - Confirmed reviews ALL

Hotel needs some renovation in rooms and corridors but staff makes up for that. Reception, bar, restaurant all staff is really good polite.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Kayleigh F. Couples - Confirmed reviews ALL

Lovely hotel with great sized rooms and everything you need, the pool & spa was a lovely addition

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 3.5/5

Nicola G. Couples - Confirmed reviews ALL

The location was good for us. The hotel felt a bit dated. The room looked clean however the carpet felt unclean squeaky underfoot.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Chester.

Customer review rating 5.0/5

Rachel N. Solo - Confirmed reviews ALL

Staff are so lovely and helpful. Hotel room was spotless on arrival and cleaned each morning. This hotel is perfect for a visit to Chester.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 4.0/5

Naomi D. Friends - Confirmed reviews ALL

The rooms are comfortable and clean , the only issue is the smell.of damp and smoke in the coridoors , one of my pillows smelled of smoke as well , which is a shame as the rooms are ok.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and clean. However, we are sorry to learn that your stay was affected by unpleasant odours in the corridors and that one of your pillows smelled of smoke. We understand how disappointing this must have been and appreciate you bringing it to our attention. Maintaining a fresh and comfortable environment throughout the hotel is important to us, and your comments will be shared with the relevant teams for investigation and review. Thank you once again for your feedback. Whilst we are pleased that you were happy with the room itself, we regret that these issues impacted your overall experience. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Louise M. Friends - Confirmed reviews ALL

Busy hotel came for marathon. akash was great while check-in and hotel was busy there was a party i guess. But it was a nice stay overall.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 0.5/5

Freddy C. Business - Confirmed reviews ALL

Room was dirty, floor hadn’t been vacuumed and there was hair in bathroom. Floor board of entire hotel are bouncy, noises and feel like going to fall through. Heard rats under the bath. Overall just a bad experience and definitely not worth the price! Avoid

Dear Guest, Thank you for taking the time to share your feedback. We are disappointed to hear that your stay did not meet your expectations. Cleanliness is very important to us, and we apologise that the room was not presented to the standard we strive to maintain. Your comments regarding the floor and bathroom have been shared with our Housekeeping team for review. We are also sorry that you were disturbed by noise during your stay. Whilst we take all reports of maintenance and pest-related concerns seriously, no such issues were reported to our team during your visit, which meant we were unable to investigate at the time. We appreciate your feedback and regret that your experience did not reflect the standards we aim to provide. Kind regards, Mercure Chester.

Customer review rating 3.0/5

Richard S. Solo - Confirmed reviews ALL

No shelves in the room, so couldn't unpack properly - very inconvenient. Limited restaurant menu and very expensive - more veggie dishes please

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that there were aspects of your stay that you enjoyed; however, we are sorry to learn that the room layout and dining options did not fully meet your expectations. We understand how inconvenient it can be to have limited storage space during your stay, and we appreciate your comments regarding the lack of shelving in the room. Feedback such as yours is valuable as we continue to review ways of improving guest comfort and functionality. We also appreciate your comments regarding the restaurant menu. We are sorry that you found the selection limited and the pricing higher than expected. Your suggestion for a greater variety of vegetarian dishes has been noted and will be shared with our Food & Beverage team for consideration as we review and develop our menu offerings. Thank you once again for your constructive feedback. We value your comments and hope to have the opportunity to welcome you back in the future. Kind regards, Mercure Chester.

Customer review rating 4.5/5

Andrew W. Couples - Confirmed reviews ALL

Staff very friendly , rooms were clean and comfortable. Bathroom floor a little tiered with missing grout on floor tiles, needs to be looked at as someone may cut there foot on it if barefoot.Overall we had a great stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Stephen B. Couples - Confirmed reviews ALL

Ideal location to pop into city on bus or taxi. Free parking at hotel saves hassle. Hotel is great for a few nights stay if visiting Chester. Pool and fitness suite an added bonus Breakfast was lovely

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 1.0/5

Julia P. Couples - Confirmed reviews ALL

This was our anniversary getaway, room was damp, not shower curtain so bathroom floor got very wet, glazing gone on windows so you couldn't see though them, bed very uncomfortably hard. Went to have a meal told we could only eat at the bar, very limited gluten free food two items i asked for both not available. Had stake meat was ok, veg cold and uncooked, chips very chunky and overall not a great meal. Tried to charge us extra for the stake too. Breakfast was better they did make me an omelette, gluten free toast and muffin which was nice. Spa was ok just tired. Overall wasn't as good as we hoped for.

Dear Guest, Thank you for taking the time to share your feedback following your anniversary getaway with us. I am sorry to hear that your stay did not meet your expectations on what should have been a special occasion. It is disappointing to learn that you experienced several issues with your room, including the damp conditions, the lack of a shower curtain, the condition of the windows, and the comfort of the bed. I appreciate how these concerns would have affected your overall experience. I am also sorry to hear about your dining experience. We understand the importance of providing suitable gluten-free options and regret that the choices available were limited, with some requested items unavailable. While I am pleased that the steak was acceptable, I am sorry that the vegetables were not served to the expected standard and that there was confusion regarding the meal charge. Your comments regarding the restaurant service have been shared with our kitchen and food and beverage teams for review. On a positive note, I am pleased that you enjoyed breakfast and that our team was able to provide gluten-free options along with a freshly prepared omelette. I am also glad that you were able to make use of the spa facilities, although I acknowledge your comments that the area is beginning to show signs of wear. Thank you once again for your valuable feedback. We take all guest comments seriously as they help us identify areas where improvements are needed. I am sorry that your anniversary stay was not the memorable experience you had hoped for and hope we may have the opportunity to provide you with a much-improved stay in the future. Kind regards, Mercure Chester.

Customer review rating 2.0/5

Gordon R. Couples - Confirmed reviews ALL

Was booked in on the 23sept for 3days.phoned on the Saturday to book ground floor room confirmed that I would have room near reception. On arrival was given key to first floor explained my wife had bad knee. Give room as ask after some time.not good start but got worse booked evening meal.my wife asked for burger and chips.both meals came mine was lovely .when my went to eat burger it was just mince the gentleman in charge took pictures of burger and said was not right went to speak to chief who said having problems with the burger breaking up on cooking them.so decided to put two on to the one roll.sent meal back offered two drinks refused said like my wives money returned. Said would sort out next day gentleman of following day waited to Friday. Caught gentleman at reception who was speaking to older gentleman who said he would sort out both low and behold no where to been that night or Saturday. Tired to speak to reception but to busy taking to lady about shopping had to leave after 10min waiting still no 19.50 back not good

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to learn about the difficulties you experienced, both with your room allocation on arrival and with your dining experience. We appreciate that you had requested a ground floor room due to your wife's mobility needs, and I understand how frustrating it must have been not to have this arranged correctly from the outset. I am also disappointed to hear about the issue with the burger served during your evening meal. While I am pleased our team recognised that the meal was not of the expected standard and removed it, I am sorry that the matter was not fully resolved during your stay. Furthermore, I understand your frustration at having been assured that the refund would be arranged, only to leave without receiving the £19.50 reimbursement or a clear update. This is not the level of service we aim to provide, and I apologise for the inconvenience and disappointment caused. Your comments have been shared with the relevant department managers so that both the communication and follow-up processes can be reviewed and improved. Please contact the hotel directly with your booking details if the refund remains outstanding, and we will ensure the matter is investigated and resolved as quickly as possible. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Charles W. Couples - Confirmed reviews ALL

Lovely hospitality, great service, comfy beds 😁

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

George L. Families - Confirmed reviews ALL

Hotel dated but staff more than made up for this.All the staff were very friendly and the service they gave was excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 5.0/5

Laura D. Couples - Confirmed reviews ALL

Good location for chester and beyond. With park and ride into Chester within walking distance

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 4.0/5

Sarah A. Families - Confirmed reviews ALL

I stayed at the hotel to visit family members. The hotel is very centrally located, with a park and ride into Chester next door. It is also very close to the A55 with direct links to North Wales. I chose the hotel because of the leisure club and was very happy with the facilities. A good sized pool for laps, well equipped gym and added bonus of jacuzzi, sauna and steam rooms for relaxing. I would recommend to others

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that our location proved convenient for visiting your family. It is also wonderful to know that you made full use of our leisure club facilities and enjoyed the swimming pool, gym, jacuzzi, sauna, and steam room. We are particularly pleased that the facilities met your expectations and helped make your stay an enjoyable and relaxing one. Thank you also for your kind recommendation. Positive feedback such as yours is greatly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back to the hotel on your next visit to the area. Kind regards, Mercure Chester.

Other web-users rate our hotel

  • 842 reviews 9.4/10 Location
  • 2,104 reviews 5.6/10 Room
  • 2,103 reviews 8.6/10 Service
  • 27 reviews 4.9/10 WiFi
  • 977 reviews 5.1/10 Comfort
  • 974 reviews 6.1/10 Cleanliness
  • 916 reviews 8.6/10 Breakfast
  • 651 reviews 5.2/10 Amenities

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