Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 618 reviews

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Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  618 reviews

Customer review rating 5.0/5

Rachel N. Couples - Confirmed reviews ALL

This was my 3rd stay this year and once again staff were absolutely lovely. The friendliness and helpfulness of staff makes you want to return. Room was spotless and breakfast was lovely, spa was a much needed treat. Will definitely be back.

Dear Rachel, Thank you so much for your continued loyalty — we’re absolutely delighted to be welcoming you back for your third stay this year! It’s wonderful to hear that our team’s friendliness and helpfulness continue to make such a positive impression. We’ll be sure to pass on your lovely comments to them — it really does mean a lot. We’re also pleased you enjoyed your spotless room, breakfast, and some well-deserved relaxation in the spa. We can’t wait to welcome you back again for stay number four! Warm Regards, Mercure Chester.

Customer review rating 5.0/5

Emma G. Couples - Confirmed reviews ALL

We went for a 1 night stay on a Groupon deal due to this hotel’s 2 mile proximity to Chester. Exceptional value for money, welcoming and attentive staff, basic double room was clean and had everything we needed. Lovely breakfast selection and small clean pool area with jacuzzi, sauna and steam room.

Dear Emma, Thank you so much for your lovely review! We’re delighted to hear that you found us to be exceptional value for money and that our location worked perfectly for your visit to Chester. It’s great to know you felt welcomed by the team and that your room had everything you needed for a comfortable stay. We’re also pleased you enjoyed the breakfast selection and had time to relax in our pool area, jacuzzi, sauna and steam room — it’s always wonderful to hear when guests make the most of the facilities. We truly appreciate your recommendation and hope to welcome you back again soon! Warm Regards, Mercure Chester.

Customer review rating 5.0/5

Gordon B. Couples - Confirmed reviews ALL

The place we stay when in Chestet

Dear Gordon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Chester.

Customer review rating 0.5/5

Cheryl C. Business - Confirmed reviews ALL

My bathroom was disgustingly. Grime on the bathroom floor, hairs which were there when I arrived and lots of dust! Radiator had to be left on full as when turned off it was very noisy so obviously faulty. I did comply. About my room and it was sort of cleaned that day but still grime in the bathroom. The next day, my room was not serviced. No toilet roll, clean towels, nothing!

Dear Cheryl, Thank you for taking the time to share your feedback. We are very sorry to hear about the condition of your bathroom and the issues with housekeeping during your stay. This is certainly not the standard we expect, and we completely understand how frustrating it must have been to arrive to a room that wasn’t properly cleaned and to have your room not serviced the following day. We also apologize for the noisy radiator and any discomfort it caused. Your comments have been noted, and we will be reviewing both our cleaning and maintenance procedures to ensure these issues are addressed so that future guests do not experience the same problems. We sincerely regret that your stay was impacted in this way and appreciate you bringing these matters to our attention. Warm Regards, Mercure Chester.

Customer review rating 4.5/5

Paul E. Couples - Confirmed reviews ALL

We had a very good long weekend in a very spacious suite at a very reasonable price. Three breakfasts and the two evening meals were very good.

Dear Paul, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed a very good long weekend with us and that your suite was spacious and great value for money. It’s also wonderful to know that you enjoyed all three breakfasts and both evening meals — we’ll be sure to share your kind comments with our kitchen and restaurant teams. We truly appreciate your feedback and hope to welcome you back again soon for another relaxing and enjoyable stay. Warm Regards, Mercure Chester.

Other web-users rate our hotel

  • 762 reviews 9.3/10 Location
  • 1,847 reviews 5.8/10 Room
  • 1,949 reviews 8.6/10 Service
  • 15 reviews 7.1/10 WiFi
  • 884 reviews 5.4/10 Comfort
  • 781 reviews 6.5/10 Cleanliness
  • 755 reviews 8.3/10 Breakfast
  • 589 reviews 5.5/10 Amenities

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