Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 600 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  600 reviews

TripAdvisor Rating  3.6/5  2,769 reviews

Customer review rating 4.0/5

Antony S. Couples - Confirmed reviews ALL

Nice pre Christmas break.

Dear Guest, Thank you for your feedback! We are delighted to hear that you had a nice pre-Christmas break with us. We are pleased we could provide a relaxing start to your festive season. We look forward to welcoming you back to Mercure Chester Abbots Well Hotel soon! Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 5.0/5

David P. Couples - Confirmed reviews ALL

The hotel situated perfectly on the edge of Chester city , service was exceptional, all staff were prefect , hotel easy reach to park and ride , room comfortable, restaurant food was very good . I would not hesitate to return in the future.

Dear Guest, Thank you so much for your truly wonderful review! We are thrilled to hear that you found the hotel perfectly situated on the edge of Chester city, making access easy, especially with the Park and Ride facility close by. Your high praise for our team is fantastic—we are delighted that the service was exceptional and that all staff were perfect. It is also great to know that you found your room comfortable and the restaurant food very good. We are pleased that you would not hesitate to return in the future. We certainly look forward to welcoming you back to Mercure Chester Abbots Well Hotel soon! Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 4.0/5

Susan B. Friends - Confirmed reviews ALL

Two slight ‘hiccups’ - the door handle fell off on the first evening and no handyman available til the next morning so our friends in the next room had to let us out. We were offered a change of rooms but did not want to go to the hassle of repacking all our belongings. The other issue was the chair in the room collapsing whilst my husband was sitting on it watching tv. (Whilst he is not tiny neither is he excessively overweight. Our other issue was that the hotel was waiting on deliveries of both food and drink so choice of beers was limited and some food on the menu was unavailable. Despite all the above our overall experience was positive and we would stay again. All staff were helpful and polite.

Dear Guest, Thank you for providing such detailed feedback regarding your recent stay. We are pleased to hear that, despite the issues you encountered, your overall experience was positive and that you would stay again. Your willingness to return is the highest compliment we can receive. We are delighted that all the staff were helpful and polite throughout your stay. However, we sincerely apologize for the two major mechanical "hiccups" that caused inconvenience and concern: Door Handle Failure: We are very sorry that the door handle fell off on your first evening, requiring your friends to let you out. While we regret that a handyman was not immediately available and you declined the room change, this is a significant security and convenience issue. Collapsing Chair: We are extremely concerned that the chair in your room collapsed while your husband was sitting on it. This is a serious safety failure, and we regret any alarm or discomfort this caused. We have immediately placed both the door mechanism and the chair in question under urgent review by our maintenance team to prevent any recurrence. We also apologize for the disappointment caused by the limited choice of beers and unavailable food items due to delayed deliveries. We are reviewing our ordering and stock management processes to ensure a fully stocked bar and menu moving forward. Thank you again for your patience and for highlighting the dedication of our staff. We look forward to welcoming you back for a truly faultless stay next time. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 4.0/5

Susan W. Friends - Confirmed reviews ALL

We stayed 3 nights and it was a very pleasant break. The hotel is well located and very comfortable. We found the staff very friendly especially Parag. The only thing I would suggest is the restaurant menu choices would be able to upgrade on menu when you have the meals inclusive, otherwise a excellent stay.

Dear Guest, Thank you for sharing your feedback following your very pleasant 3-night break with us! We are delighted to hear that you found the hotel well located and very comfortable. We are especially proud that you found the staff very friendly, and we will be sure to pass on your kind recognition to Parag. We have noted your valuable suggestion regarding the restaurant menu choices and the option to upgrade on the menu when staying on an inclusive package. This is excellent feedback that we will immediately discuss with our Food & Beverage Manager to see how we can offer greater flexibility and choice to our inclusive guests. Thank you for helping us make an excellent stay even better. We look forward to welcoming you back soon! Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 3.0/5

Anne T. Families - Confirmed reviews ALL

Bin hadn't been emptied when we arrived. Room wasn't cleaned on the 2nd day and we had to get coffee, milk etc from reception

Dear Guest, Thank you for bringing these serious housekeeping issues to our attention. Please accept our sincerest apologies for the unacceptable lapses in service during your stay. We are extremely concerned to hear that: The bin had not been emptied upon your arrival. Your room was not cleaned on the second day of your stay. You were forced to collect basic amenities like coffee and milk from reception. These failures indicate a breakdown in our standard operating procedures, and we deeply regret the inconvenience and frustration this caused. We are addressing this immediately with our Head of Housekeeping to review staffing, training, and accountability to ensure all rooms are meticulously prepared before check-in and serviced daily thereafter. We apologize that we failed to provide the essential level of cleanliness and service you expect and deserve. Kind regards, Mercure Chester Abbots Well Hotel Tea

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Other web-users rate our hotel

  • 729 reviews 9.2/10 Location
  • 1,770 reviews 5.5/10 Room
  • 1,846 reviews 8.4/10 Service
  • 17 reviews 6.3/10 WiFi
  • 858 reviews 5.1/10 Comfort
  • 742 reviews 5.8/10 Cleanliness
  • 732 reviews 8.4/10 Breakfast
  • 574 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.