Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,212 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,212 reviews

Customer review rating 1.5/5

Stephen R. Business - Confirmed reviews ALL

Friendly check-in however as a Platinum member it's only the 2nd Accor hotel to not allow the room charge to be left open in order to add drinks, food etc to the bill. Instead they would charge a separate amount to spend at the bar and refund any difference, though it would appear as 2 separate invoices. No room upgrade, no welcome gift, some staff said they don't do them others said they didn't have any. No telephone in the room, no body wash in the shower, only shampoo and conditioner.

Customer review rating 0.5/5

Lopsang S. Friends - Confirmed reviews ALL

I filtered my hotel search on Skyscanner specifically for "Parking Available" and booked the Mercure Manchester Piccadilly based on that advertisement. I paid their full 24-hour parking fee of £20.60. However, because my checkout/departure took an extra 31 minutes, I was hit with a predatory £100 fine by their automated cameras.When I asked the hotel for assistance, the staff completely washed their hands of it, claiming they "cannot help" because the car park is run independently. This is completely unacceptable. You cannot advertise a property as having guest parking, take £20.60 of a customer's money, and then abandon them to an aggressive third-party operator who fines them £100 for a minor 31-minute delay.The hotel team holds the contract with the parking firm and has the power to cancel this. Management needs to take accountability for how their property is marketed and get this fine dismissed. Do not stay here if you are driving.

Dear Mr S., Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration regarding the parking charge. While the car park is operated by an independent company, we appreciate that this impacted your stay and regret that you felt unsupported when raising your concerns. If you could please send the parking charge notice and a copy of your payment receipt to Fr…, we will contact the parking operator and see what we can do to assist you further. Thank you for bringing this to our attention. Kind regards Alex Director of Operations

Customer review rating 3.5/5

Mark P. Business - Confirmed reviews ALL

Wifi not so good

Dear Mr P., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found the booking process easy, enjoyed a smooth arrival and check-in experience, and that you were pleased with the cleanliness of the hotel, breakfast selection, and the service provided by our team. It is also great to know that you would be highly likely to recommend both the hotel and the ALL Accor loyalty programme. We are, however, sorry to learn that the WiFi did not fully meet your expectations, particularly regarding connection speed. We appreciate how important reliable and fast internet access is, especially for business travellers, and your comments have been shared with our technical team for review and improvement. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Kind regards, Alex Director of Operations

Customer review rating 4.5/5

David T. Couples - Confirmed reviews ALL

trip to Manchester for a concert, very well place for all things in the city centre.

Dear Mr T., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your visit and found our hotel to be in a great location for your trip to Manchester, particularly for the concert and access to the city centre. It is also very pleasing to know that you were satisfied with the ease of booking, the cleanliness and comfort of your accommodation, the breakfast selection, and the service provided by our team. We also appreciate your comments regarding the WiFi speed. Your feedback has been shared with our technical team, as we continue to review and improve connectivity for all our guests, particularly those travelling for leisure and events. Thank you again for your kind review and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Kind regards, Alex Director of Operations

Customer review rating 4.5/5

Mark F. Couples - Confirmed reviews ALL

Stayed here at the start of our holidays. Centrally located & close to buses and trams and walking around town. Our wi-fi was sometimes intermittent but worked well. Breakfast- yum. Very helpful staff. Would recommend this hotel.

We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe

Other web-users rate our hotel

  • 2,271 reviews 9.5/10 Location
  • 3,479 reviews 5/10 Room
  • 6,598 reviews 9.4/10 Service
  • 305 reviews 2.5/10 WiFi
  • 1,613 reviews 9.2/10 Breakfast
  • 1,363 reviews 4.4/10 Comfort
  • 1,254 reviews 9.4/10 Bar
  • 1,240 reviews 5.2/10 Cleanliness

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