Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,232 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • On site parking, subject to availability

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

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Room 1

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

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Access and transport

Hotel services

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On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,232 reviews

Customer review rating 5.0/5

Sara &. D. W. Couples - Confirmed reviews ALL

Dear Sara, Thank you for your lovely review. We're delighted to hear that you had a pleasant and tranquil stay with us. It's wonderful to know that you found the hotel clean and comfortable, and that our team made such a positive impression with their friendliness and hospitality. Your kind feedback is very much appreciated and will be shared with the staff. We hope to have the pleasure of welcoming you back again soon for another relaxing stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.0/5

Wil C. Business - Confirmed reviews ALL

Dear Wil, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our reception team helpful and that you enjoyed the atmosphere of the bar and restaurant areas. We’re very sorry, however, that other aspects of your stay did not meet expectations. The level of service and attention to detail you’ve described in the bar and restaurant, as well as the housekeeping and corridor presentation, is not the standard we aim to deliver. We understand how this would have negatively affected your impression of the hotel, and your comments have been shared with the relevant teams for immediate review and improvement. We also appreciate your broader feedback about the condition of the property. While some areas are in need of ongoing attention, cleanliness and upkeep remain a priority for us, and it’s clear we fell short during your visit. Thank you again for your honest review. We do hope you might consider giving us another opportunity in the future to provide a far better experience. Kind regards Chelsea

Customer review rating 4.0/5

J /. C. P. Couples - Confirmed reviews ALL

Dear C., Thank you for your lovely review. We're delighted to hear that you found our staff so pleasant and accommodating, and that you enjoyed the stunning grounds and prompt service during your stay. It's also great to know you appreciated the variety and freshness of the breakfast offering. We're sorry to hear that the chicken at lunch was a little dry, and we appreciate your understanding that the hotel was hosting both a wedding and an anniversary celebration at the time, which may have impacted service flow. Your feedback is very helpful and will be shared with the team as we continue to refine both our dining and service standards. We hope to have the pleasure of welcoming you back again for an even more seamless experience in the future. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 5.0/5

Ruth/nick B. Families - Confirmed reviews ALL

Dear Ruth, Beautiful wedding in beautiful surroundings. Food wasn't the usual wedding feast ...it was amazing !! And the evening buffet was ample and well presented .lovely' Filled ' sandwiches . Plenty of space and rooms for the night were comfortable .all be it a warm night .need to take a fan next time . Well done Bowden Hall . Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 3.5/5

Sue &. R. T. Couples - Confirmed reviews ALL

Dear Sue and R., Thank you for taking the time to share your feedback. We're pleased to hear that you found the hotel spotless and our team welcoming, and that your stay was overall a pleasant one. We're sorry to learn that your dining experience did not fully meet expectations. Your comments regarding the evening meal and the quality of the Hunter chicken, as well as the breakfast offering, are appreciated and will be shared with our kitchen team for review. We also take your point regarding menu seasonality seriously, as we are always looking to improve variety and freshness in our offerings. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide a more consistently enjoyable experience across all areas of your stay. Kind regards Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Other web-users rate our hotel

  • 379 reviews 9.6/10 Location
  • 968 reviews 7.1/10 Room
  • 1,142 reviews 9.4/10 Service
  • 32 reviews 5.5/10 WiFi
  • 507 reviews 5.8/10 Amenities
  • 493 reviews 9.2/10 Breakfast
  • 338 reviews 6.4/10 Cleanliness
  • 9 reviews 1.7/10 Wellness Area

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