Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 732 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

Hotel extras

  • Built around an18th Century Georgian oast house with original features

  • 8 fully-equipped meeting rooms for up to 130 guests

  • One of the most desirable event venues in Kent

  • Onsite car parking, subject to availability

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

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The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  732 reviews

Customer review rating 4.0/5

Brian E. Families - Confirmed reviews ALL

There were a few things that could have been better. No bedside table/cupboard on one side. No fridge. Milk cartridges usually leaked when trying to open them.

Dear Brian E., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

Customer review rating 5.0/5

Peter P. Couples - Confirmed reviews ALL

The room was clean, comfortable and well provisioned. All the staff we encountered were pleasant, attentive, knowledgeable and efficient, and all were focused on ensuring that our stay was enjoyable and stress free. We would recommend the Mercure Tunbridge Wells.

Dear Peter P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 5.0/5

Kay D. Friends - Confirmed reviews ALL

The hotel was amazing, slightly tired looking, but lovely. The employees were friendly, professional and helpful, nothing was too much trouble. It was my birthday and my friend advised the staff if this (I was happy to keep it quiet), and was offered a birthday cocktail - which was delicious.

Dear Kay D., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Customer review rating 4.5/5

Debi B. Couples - Confirmed reviews ALL

Personable welcome. Room exceeded our expectations with its own lounge, separate bedroom and bathroom. Lovely bathroom products. Breakfast could be better by offering poached eggs to order. Only disappointment was learning there wasn't a pool. Website could do with updating.

Dear Debi B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Gillian M. Couples - Confirmed reviews ALL

Friendly helpful staff, really comfortable bed, nice food

Dear Gillian M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards,

Other web-users rate our hotel

  • 440 reviews 8.3/10 Location
  • 1,116 reviews 6.1/10 Room
  • 1,296 reviews 8.9/10 Service
  • 18 reviews 2.7/10 WiFi
  • 548 reviews 6.1/10 Food
  • 513 reviews 5.7/10 Cleanliness
  • 469 reviews 5.9/10 Comfort
  • 449 reviews 7.8/10 Breakfast

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