Mercure Toulouse Airport Golf de Seilh Hotel 4 stars

Overall it was a good stay, front desks were helpful, full equipped kitchen, just tiny detail that need to be improved, terrasse area covered in bird poo and very dirty so we didn’t spend time much out on the balcony. We spent 3 nights there and never seen any housekeeping once so bins were really full( not sure if it is a policy during covid that staff shouldn’t come in)

All staff could not do enough for myself and my colleague to make our stay very enjoyable...

Room was pretty cold (58)

With Covid the experience is still very strange

See above

Nice abd quiet stay. Nice people

Médiocre

Although the front of house team were excelent and very helpful, the F&B team were clearly massivly under-staffed . no one in the Bar in the afternoon, and only 2 people dealing with the restaruant for diner . I really think GM should review his staff number as it stared to affect the standard of a Mercure brand

We booked the hotel with the “safety” of the Mercure brand. We booked an apartment option as we were traveling with kids. Upon arrival to the hotel, we were given a horrible, old and smelly apartment. It smelled like smoke, for some people that are allergic to smoke, it was horrible. The room was also not ready, it did not have towels, for everyone of us, it was dirty and not properly cleaned, considering Covid conditions it was quite a disappointment. We talked to the reception. And asked for a different room, she mentioned there was none! Eve thought the hotel was not really full. We had a horrible night and woke up with a headache because of the smell. The decor is old and in really bad shape. I called the reception to ask for towels and report the dirty bathroom, they asked me to come down for towels and did not even care about the bathroom. The photos on the website were not in line with the real state.

Our meeting at the Hôtel Mercure Toulouse Aéroport Golf the Seilh was outstanding. The staff is very friendly, supportive and flexible. The food was delicious. The conference room and equipment were great.

Allocated a double bedded room on the ground floor when a twin bedded was booked and on the website said with a golf or tennis court view. No view apart from dog excrement. Asked to change rooms which was done but again a double bedded room. Didn’t complain. Food in the restaurant was awful. There is a “cook” not a chef in the kitchen a they could not provide me, as a vegetarian, any easy alternatives. Complained and discussed the problem with the reception manager the following morning who was very understanding and took in the complaint but too late. Needs a lot of improvement. Stayed here in the past and never as bad as this otherwise we wouldn’t have booked it again. The barman on this night (think his name was Danny) was very helpful and professional

It was just a short overnight stay. Upgraded to a refurbished Privilege room. Very helpful reception staff at both check in and check out. Free garage parking. Good quality WiFi. Lovely quiet views over the golf course.

Stayed there with my family in hotest period in France (July 2019) temperatures above 40degC, and the air conditioner in the room was not working properly. I told the front desk. She said they would fix but no solution. The room was old with a carpet that gave allergy to my soon and prevent him from sleep on one night. The fridge in the room (mini bar) was not working very well. Ask for repair and again no solution. Breakfast was not worth 17 EUR per person. Could be improved. I recommend to refurbish the rooms and improve the breakfast. On the bright side the whole hotel propriety is beautiful and a very nice swimming pool.

We had another lovely stay at this hotel.The people at the reception desk make the hotel for us, as they are all very friendly and nothing is too much trouble for them.We had a room overlooking the golf course, and it was clean and tidy.Large TV with many English language channels.

Hotel was extremely peaceful. Swimming pool over looking the golf course is great for swimming laps as well as relaxing in the sun loungers. Hotel breakfast has a good variety of hot and cold food and I’m already looking forward to another short break in the next few weeks. Thanks to all the hotel staff for making this stay memorable.