Mercure Toulouse Airport Golf de Seilh Hotel 4 stars

Although the front of house team were excelent and very helpful, the F&B team were clearly massivly under-staffed . no one in the Bar in the afternoon, and only 2 people dealing with the restaruant for diner . I really think GM should review his staff number as it stared to affect the standard of a Mercure brand

We booked the hotel with the “safety” of the Mercure brand. We booked an apartment option as we were traveling with kids. Upon arrival to the hotel, we were given a horrible, old and smelly apartment. It smelled like smoke, for some people that are allergic to smoke, it was horrible. The room was also not ready, it did not have towels, for everyone of us, it was dirty and not properly cleaned, considering Covid conditions it was quite a disappointment. We talked to the reception. And asked for a different room, she mentioned there was none! Eve thought the hotel was not really full. We had a horrible night and woke up with a headache because of the smell. The decor is old and in really bad shape. I called the reception to ask for towels and report the dirty bathroom, they asked me to come down for towels and did not even care about the bathroom. The photos on the website were not in line with the real state.

Our meeting at the Hôtel Mercure Toulouse Aéroport Golf the Seilh was outstanding. The staff is very friendly, supportive and flexible. The food was delicious. The conference room and equipment were great.

The daily trip from Hotel via airport to office was okay except the traffic jams.

tranquille

Allocated a double bedded room on the ground floor when a twin bedded was booked and on the website said with a golf or tennis court view. No view apart from dog excrement. Asked to change rooms which was done but again a double bedded room. Didn’t complain. Food in the restaurant was awful. There is a “cook” not a chef in the kitchen a they could not provide me, as a vegetarian, any easy alternatives. Complained and discussed the problem with the reception manager the following morning who was very understanding and took in the complaint but too late. Needs a lot of improvement. Stayed here in the past and never as bad as this otherwise we wouldn’t have booked it again. The barman on this night (think his name was Danny) was very helpful and professional

stayed overnight before flying out; a very restful experience

The room, typical for the accor group was good and comfortable. However walls were smudged with mosquitos. The sole issue was the air-conditioning that would only provide hot air, no ventilation without heating. As such, the choice was between "fresh air" but warm, or stale air. Breakfast was excellent.

Once again, a pleasant stay. Note: traffic to/from the hotel is HORRIBLE! Rooms were functional and quiet. Breakfast has a good variety. Check-out was unusually long and a bit dysfunctional, due to very slow IT and payment problems (it was not until i asked for a receipt, when the front desk person noticed that i had not paid the bill).

It was just a short overnight stay. Upgraded to a refurbished Privilege room. Very helpful reception staff at both check in and check out. Free garage parking. Good quality WiFi. Lovely quiet views over the golf course.

One night at Toulouse. Hotel is outside of the city and on a golf course. Check in was easy and we were upgraded ( never seem to get the suites though ). We have stayed here many times, and are Accor Platinum members. Welcome drinks given, and a few soft drinks in the room as well as coffee and tea. There was also a new Nespresso machine and pods. They have changed the toiletries and they are much improved. The only downside was that the bed seemed harder than we remembered. However they have refurbished the room we were allocated and had a good night's sleep. This is our "go to" hotel when either using the airport ( 10 mins away free shuttle during week ) or driving from Spain to UK via Andorra ( 2h )

No Coffee Machine in the room and very basic. BUT Clean and acceptable.

We had a lovely 2 days here, the staff were friendly & the room clean & comfortable

I enjoyed my stay here overall, however to highlight a few areas for improvement I would suggest the breakfast is below the standards of other hotels in this bracket. Additionally the shower is just a bath tub with a shower head and no proper water shield consequently water gets all over the floor and is hazardous. My double bed was two singles put together. Staff were fantastic however and made my stay pleasant!

Desk staff good rooms a good size but smelt of someone smoking Had dinner in restaurant very limited wine list