Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,976 reviews

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Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,976 reviews

TripAdvisor Rating  4.3/5  913 reviews

Certificate of excellence 2025

Hotel in a good location

TripAdvisor rating 4.0/5

Hakamix TripAdvisor review

Three nights at this Mövenpick hotel. Our superior room was facing the harbour, nice view and quiet room. A lot of shops, restaurants and bars around. Good A/C but wifi connection was weak. Good breakfast and dinner at BODA. For some reason A/C was very cold and that´s why it was cold in the restaurant. Very small gym.

Customer review rating 4.5/5

Rachel B. S. Couples - Confirmed reviews ALL

We came here in our honeymoon, and had a great time. The hotel is located in the fun city center and everything we wanted to do was within walking distance

Dear Rachel, Thank you for choosing Mövenpick Hotel Auckland to celebrate such a special occasion, and congratulations on your honeymoon! We’re delighted to hear that you had a wonderful time and enjoyed the comfort of the hotel as well as our central location, with so much of the city right at your doorstep. It’s lovely to know that your arrival, accommodation, cleanliness, and WiFi all contributed positively to your stay, and that our team helped make your honeymoon experience memorable. Thank you for your loyalty as an ALL Accor Classic member. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future—perhaps for an anniversary visit? Sincerely, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

Customer review rating 3.5/5

Suzanne C. Friends - Confirmed reviews ALL

I have stayed here a few times now and like the hotel and the location. This time however the experience wasn't as great as in the past. If I hadn't been completely on top of what was happening I would have been overcharged for accommodation and food/drinks. I was checked in my someone who barely made eye contact and seemed to be more focused on watching her colleagues talk to each other. Didn't get any acknowledgment or any explanation about anything - just handed the key and asked for payment. When checking out I was told I hadn't paid for accommodation yet, which I had. Having said that, other interactions with staff in passing were pleasant.

Dear Suzanne, Thank you for sharing your feedback following your stay at Mövenpick Hotel Auckland. We truly appreciate your loyalty as an ALL Accor Gold member and your continued loyalty of returning to stay with us here at Movenpick Auckland. We sincerely regret that your recent experience did not meet the high standards you have come to expect from us. We acknowledge the frustration caused during check-in and check-out, and the confusion around billing. Your comments regarding staff attentiveness and communication have been shared with our team to ensure better focus, clarity, and guest acknowledgment in the future. We also note your feedback regarding WiFi speed and will continue working to improve connectivity for all our guests. Thank you again for your honest feedback. We hope to welcome you back soon for a stay that reflects the high standards and enjoyable experiences you have had with us in the past. Sincerely, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

Customer review rating 5.0/5

Michael C. Couples - Confirmed reviews ALL

It was perfect and I loved the location. Lots of activities within walking distance.

Dear Michael, Thank you for your wonderful feedback following your stay at Mövenpick Hotel Auckland. We’re thrilled to hear that you enjoyed our central location and that our front desk team made such a positive impression. It’s great to know that every aspect of your stay — from accommodation and cleanliness to check-in, check-out, and WiFi — contributed to a perfect experience. Your kind words about our team have been shared with them, and they will be delighted to know they helped make your visit so enjoyable. Thank you for choosing to book directly through the Mövenpick website and for your loyalty as an ALL Accor Classic member. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

Customer review rating 5.0/5

Bonnie S. Friends - Confirmed reviews ALL

Great

Dear Bonnie, Thank you for your wonderful review and for sharing your experience following your stay at Mövenpick Hotel Auckland. We’re delighted to hear that you found the hotel pleasant, accommodating, and so conveniently located for enjoying the city. It’s great to know that the booking process was easy and that our team was able to assist in keeping you in the same room when you decided to extend your stay — seamless experiences like this are exactly what we aim to provide. We’re also thrilled to see such high scores across arrival, accommodation, cleanliness, service, and sustainability. Thank you for choosing to book directly through the Mövenpick website and for your loyalty as an ALL Accor Classic member. We truly appreciate your recommendation and look forward to welcoming you back again in the future. Sincerely, Madison Amituana'i Guest Relations Manager Mövenpick Hotel Auckland

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Other web-users rate our hotel

  • 1,579 reviews 9.4/10 Location
  • 1,795 reviews 7.9/10 Room
  • 1,704 reviews 8.2/10 Service
  • 117 reviews 3.6/10 WiFi
  • 782 reviews 5.8/10 Comfort
  • 641 reviews 7.8/10 Food
  • 517 reviews 8/10 Cleanliness
  • 433 reviews 6.8/10 Breakfast

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