Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,967 reviews

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Mövenpick Hotel Auckland - Image 1
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8 Customs Street East, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Telephone
Fax +64 9 307 3739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,967 reviews

Customer review rating 5.0/5

Nadine G. Couples - Confirmed reviews ALL

Our stay at the Movenpick Auckland was excellent. Customer service was outstanding. Super comfortable beds and fantastic staff with every encounter.

Dear Mrs. G., Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that you had such an excellent stay and that you enjoyed our location, comfortable rooms, and the service provided by our team. Your kind words truly mean a lot to us. We also appreciate your feedback regarding the WiFi connection speed and will certainly share this with our team as we continue improving the guest experience. I was especially touched by your lovely mention of myself, it was such a pleasure meeting you both and being part of your special celebration. Thank you again for your incredibly kind comments regarding my customer service; it genuinely made my day. On behalf of all of us here at Mövenpick Auckland, please allow me to once again extend the happiest wedding anniversary wishes to you both. We hope your time in Auckland created some beautiful memories together and that your celebration was filled with love, relaxation, and special moments. Thank you once again for choosing to celebrate with us. We truly hope to welcome you back again for another memorable stay in the future. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 4.5/5

Akanisi V. B. Business - Confirmed reviews ALL

Easy check in and check out. Location was spot on.

Dear Ms. B., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed a comfortable stay and found our location convenient for your visit. It is also wonderful to know that your check-in and check-out experience was smooth and that our team helped make your stay enjoyable. At the same time, I sincerely apologise for the issues you experienced with the WiFi connection. I understand how frustrating it can be to have to repeatedly reconnect, particularly during a business trip. Please rest assured that your feedback has been shared with our team as we continue working to improve the reliability of our network services. Thank you once again for your valued feedback and recommendation. We hope to have the opportunity to welcome you back again for an even more seamless stay in the future. Kind Regards, Madison Amituana'i Guest Relations Manager

Customer review rating 4.0/5

Elisabeth K. Friends - Confirmed reviews ALL

Lovely staff and comfortable room, though it was quite noisy….outside on street as well as the corridors. Housekeeping staff were very accommodating.

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our team friendly and accommodating, and that you enjoyed the comfort and cleanliness of your room. Your kind comments regarding our housekeeping staff and service are greatly appreciated and will certainly be shared with the team. At the same time, we sincerely apologise for the noise disturbances you experienced from the street and corridors, as well as the issues with the WiFi connection and ease of access. Please rest assured that your feedback has been noted and shared with the relevant departments as we continuously work to improve the guest experience. We truly value your loyalty as an ALL Classic member and we appreciate your recommendation and support. We hope to have the opportunity to welcome you back for an even more comfortable and seamless stay in the future. Kind Regards, Madison Amituana'i Guest Relations Manager

Customer review rating 5.0/5

Bernadette H. Couples - Confirmed reviews ALL

My husband and I loved our stay. The front reception staff were amazing. The breakfast team helpful and friendly. Evening restaurant team delightful. Overall I would definitely recommend staying here.

Dear Bernadette, Thank you so much for taking the time to share such wonderful feedback following your recent stay with us. We are absolutely delighted to hear that you and your husband loved your experience and found the hotel fabulous, comfortable, and centrally positioned. It is especially pleasing to know that our reception, breakfast, restaurant, and bar teams all contributed positively to your stay through their friendly and helpful service. Thank you also for your lovely comments regarding your suite, your dining experience at Boda, and your time at Level 13. We are thrilled that these aspects helped make your visit so enjoyable. We truly appreciate your recognition of our sustainability initiatives and your continued loyalty as an ALL Silver member and Accor Vacation Club member. Your recommendation means a great deal to us. We look forward to welcoming you back again for another memorable stay in the near future. Kind Regards, Madison Amituana'i Guest Relations Manager

Customer review rating 4.5/5

Rade S. Business - Confirmed reviews ALL

Great location and fabulous breakfast. The rooms are nice, but very small. Chocolate happy hour was modest. Although, this is my second stay in this hotel and I would stay here again.

Dear Rade, Thank you for sharing your feedback following your recent stay with us, and for choosing to return for a second visit. We are delighted to hear that you enjoyed our central location and fabulous breakfast selection. It is also wonderful to know that our team and overall experience met your expectations, and that you would choose to stay with us again. We appreciate your comments regarding the room size, chocolate happy hour, and WiFi experience. Your feedback around the ease of access and connection speed is especially valuable, and we will certainly share this with the relevant teams as we continue to improve our guest experience. Thank you once again for your continued support as an ALL Silver member. We look forward to welcoming you back on your next visit. Kind Regards, Madison Amituana'i Guest Relations Manager

Other web-users rate our hotel

  • 1,502 reviews 9.4/10 Location
  • 1,745 reviews 7.9/10 Room
  • 1,654 reviews 8.5/10 Service
  • 142 reviews 2.8/10 WiFi
  • 766 reviews 5.8/10 Comfort
  • 618 reviews 8.1/10 Food
  • 514 reviews 8.3/10 Cleanliness
  • 421 reviews 7.6/10 Breakfast

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