Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,961 reviews

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Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,961 reviews

TripAdvisor Rating  4.3/5  908 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Glen E. Business - Confirmed reviews ALL

Internet was unusable and despite my enquiries over my 10 day stay, nothing appeared to be done about it. Service staff seemed disengaged. Couple of examples. Laundry was not returned to my room after I had to request a laundry bag as it had not been provided. When enquiring on my way out of the hotel the next morning, I was advised that I must have had the Do not Disturb light on despite the fact the room had been serviced. Then I was simply handed my laundry. To which I responded "I guess I'll take it up to my room then". I was on my way out to an appointment. It was common for me to wait 10 minutes or more for someone to check me in to breakfast despite staff wandering around.

Customer review rating 5.0/5

David S. Couples - Confirmed reviews ALL

High level of efficiency, friendliness and helpfulness from 2 different front desk clerks.

Customer review rating 3.5/5

Russell Y. Business - Confirmed reviews ALL

Good stay and great location

Customer review rating 3.0/5

Yanhong S. Solo - Confirmed reviews ALL

It is graceful having your customer experience survey. I am happy to hear back from you for , whom would care property management service forwards to .

Customer review rating 5.0/5

Jason B. Business - Confirmed reviews ALL

Loved the place - loved the people that work there and will be back

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Other web-users rate our hotel

  • 1,559 reviews 9.4/10 Location
  • 1,790 reviews 7.9/10 Room
  • 1,701 reviews 8.4/10 Service
  • 113 reviews 3.2/10 WiFi
  • 778 reviews 5.9/10 Comfort
  • 650 reviews 7.9/10 Food
  • 521 reviews 8.2/10 Cleanliness
  • 416 reviews 7.5/10 Breakfast

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