Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,960 reviews

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Mövenpick Hotel Auckland - Image 1
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8 Customs Street East, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Telephone
Fax +64 9 307 3739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,960 reviews

Customer review rating 4.0/5

Catherine W. Solo - Confirmed reviews ALL

Lovely

Kia ora Catherine, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Auckland. We are delighted to hear that you found the hotel lovely and very well located for everything during your visit. It is wonderful to know that your arrival and check-in, accommodation, cleanliness, and interactions with our team all met your expectations. Your high scores across these areas mean a great deal to us, and we’re especially pleased that you enjoyed a smooth and comfortable experience throughout your stay. We also truly appreciate your loyalty as a Classic member of the ALL Accor programme and as an Accor Vacation Club member. Your support is incredibly valued, and it’s fantastic to know you would recommend both the hotel and the loyalty programme. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another enjoyable visit in the heart of Auckland. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 5.0/5

Janet S. Business - Confirmed reviews ALL

Well located quiet and comfortable stay

Kia ora Janet, Thank you for sharing your wonderful feedback following your stay at Mövenpick Hotel Auckland. We are delighted to hear that you had a quiet, comfortable visit and that our central location suited your business trip so well. It is fantastic to know that you enjoyed a smooth booking and arrival experience, a comfortable bed, and the friendly service from our team. We are also pleased that breakfast, cleanliness, and your overall stay all met your expectations. Your kind comments mean a great deal to the team, who work hard to ensure every guest feels welcomed and well looked after. Thank you as well for your note regarding the WiFi connection speed. We appreciate you sharing this feedback, as it helps us continue improving the experience for our guests. We’re grateful for your loyalty as a Classic member of the ALL Accor programme and truly appreciate your recommendation. We hope to have the pleasure of welcoming you back again soon for another comfortable stay. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 4.5/5

Phil J. Couples - Confirmed reviews ALL

Great location to look around the city. The room and facilities were just right. The rooms were dark & quiet at night.

Kia ora Phil, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Auckland. We’re delighted to hear that you enjoyed our central location and that your room provided a dark, quiet, and comfortable space to relax during your visit. It’s also wonderful to know that the facilities suited your needs and that our team made a positive impression, especially our concierge who was pleased to assist you. While we’re glad the overall experience was a positive one, we appreciate your feedback regarding your arrival and check-in. Your comments help us continue refining the experience so that every part of the stay feels just as smooth and welcoming as the rest. Thank you as well for your loyalty as a Classic member of the ALL Accor programme and an Accor Vacation Club member. We truly value your support and are grateful for your recommendation. We hope to have the pleasure of welcoming you back again soon for another relaxing visit in Auckland. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 2.0/5

Yixin L. Business - Confirmed reviews ALL

The hotel, didn't provide a slipper, blood on bed sheet. understand the sustainability but this is not 5 star experience. The breakfast was nice and check in check out was smooth. great location.

Kia ora Yixin, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Auckland. I’m very sorry to read about the cleanliness concerns you experienced, particularly the condition of the bedsheet and sink. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been. Please be assured that our housekeeping team has worked closely to address this and reinforce our room inspection procedures to ensure the high standards our guests expect are consistently delivered. We appreciate you also highlighting the positive aspects of your stay, including the breakfast, smooth check-in and check-out, and our central location. It’s encouraging to know that these elements of your visit were enjoyable. Thank you as well for sharing your perspective regarding sustainability and in-room amenities. Feedback like yours is valuable as we continue refining how we deliver these initiatives while maintaining a comfortable and well-appointed guest experience. We appreciate you bringing these matters to our attention and hope we may have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Madison Amituana'i Guest Relations Manager

Customer review rating 5.0/5

Stephen L. Couples - Confirmed reviews ALL

Had 7 nights Loved the location Loved the staff All round good times

Dear Stephen, Thank you for sharing your wonderful feedback and for choosing to spend seven nights with us. It’s fantastic to hear that you had such great times during your stay at Mövenpick Hotel Auckland, and that our location and team helped make it an enjoyable experience overall. I’m especially pleased to see Arthus and Carmel at Reception, along with Sadie, Joseph, and the BODA breakfast team, recognised for their service. I’ll be sure to pass along your kind words to them – acknowledgements like this mean a great deal to our team. Thank you as well for your helpful notes regarding housekeeping and sustainability. We appreciate you pointing out the coffee table that was missed during servicing, and your comments about towel replacement despite hanging them to be reused. Our team works hard to balance comfort with our sustainability commitments, and feedback like yours helps ensure we remain attentive to these details. We also appreciate your suggestion regarding the WiFi login process. Making it easier for guests to remain connected throughout their stay is important, and your comment is very helpful as we continue refining the experience. Stephen, it was a pleasure hosting you and we’re delighted you enjoyed your time with us. We hope to have the opportunity to welcome you back again soon for another memorable stay. Warm regards, Madison Amituana'i Guest Relations Manager

Other web-users rate our hotel

  • 1,529 reviews 9.4/10 Location
  • 1,745 reviews 7.9/10 Room
  • 1,667 reviews 8.2/10 Service
  • 121 reviews 2.9/10 WiFi
  • 623 reviews 7.8/10 Food
  • 518 reviews 8.1/10 Cleanliness
  • 413 reviews 6.9/10 Breakfast
  • 300 reviews 5.9/10 Value

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