Kia ora, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our convenient location and had a better experience with breakfast. However, I'm genuinely sorry for the disappointing room service experience, particularly after arriving late in the evening. Having your initial order confirmed, only to be contacted again shortly afterwards to find it was unavailable, would have been frustrating and certainly not the smooth experience we want our guests to have. While we're glad an alternative was offered at no charge, we recognise that this did not make up for the inconvenience. Your comments will be shared with our Food & Beverage team to review our late-night service and communication. Thank you again for your honesty. We hope to have another opportunity to provide you with a much more enjoyable stay. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your lovely feedback. We're delighted to hear you enjoyed the comfortable beds, well-presented accommodation and warm service from our team. It's especially wonderful to hear that our Information Desk team member was able to assist with arranging your courier parcel collection. We'll be sure to pass along your kind recognition. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, What a lovely compliment! Thank you for sharing such wonderful feedback. We're absolutely delighted to hear that your stay was one of your best hotel experiences and that you enjoyed our facilities, friendly service and little Mövenpick touches, especially our much-loved Chocolate Hour. It's lovely to know that your arrival and departure were seamless. We also appreciate your suggestions regarding additional in-room crockery and Wi-Fi connection speed, which have been noted for review. It sounds like we'll have to save a little more time for you on your next visit so you can explore the gym and enjoy even more of what Mövenpick has to offer! Thank you again for choosing to stay with us. We can't wait to welcome you back to Auckland. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback and, most importantly, for continuing to choose Mövenpick Hotel Auckland for your stays. It is always such a pleasure to welcome back familiar faces, and we're delighted to hear that our location, comfortable rooms, Chocolate Hour and welcome drink continue to make your visits special. We hope you had an amazing marathon weekend! It was lovely to be part of your race-day experience, and we're so pleased we could offer a little extra flexibility with your late check-out so you could return, freshen up and put your feet up after all those kilometres. We hope you had a fantastic race and something lovely to celebrate afterwards! Your kind words about our team will certainly be shared with everyone. We also appreciate your feedback regarding the ease of modifying bookings online and Wi-Fi access. Thank you again for your continued support. We look forward to welcoming you back for many more stays! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for sharing your feedback and for choosing to stay with us. We're pleased to hear you enjoyed a comfortable stay, found your room and bathroom spotless, and appreciated the ease of booking through the ALL Accor app. We also thank you for your continued Gold loyalty. I'm sorry to hear about the television issues and the lack of information available in your room. We appreciate your feedback regarding the in-room booklet and understand how helpful it can be to have hotel facilities and services clearly explained. It's also disappointing that breakfast replenishment was not as prompt as it should have been, particularly with the bread and coffee cups. We will share your comments with our Food & Beverage team to help improve the experience for our guests. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for sharing your feedback. I'm sorry to hear that your experience with us did not meet your expectations, particularly as a valued Platinum member of ALL Accor. We regret that we missed the opportunity to make your stay feel more special through greater recognition of your loyalty. While room upgrades are subject to availability, we understand your disappointment that an upgrade or a room with a better view was not offered during your stay. Your comments are appreciated and will be shared with our Front Office team. We also acknowledge your feedback regarding the Wi-Fi connection speed and the overall service experience. We are continually looking for ways to improve, and feedback such as yours helps us identify where we need to do better. Thank you again for your honesty. We are sorry we fell short on this occasion and hope we may have another opportunity to provide you with a more memorable Mövenpick experience. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for your lovely feedback. We're delighted to hear you enjoyed our central location and the service from our team throughout your stay. We truly appreciate your continued loyalty as an ALL Accor Platinum member and are so pleased you chose to stay with us. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland on your next visit to New Zealand. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. While we're pleased to hear you found the hotel clean and tidy and that our team made a positive impression, I'm genuinely sorry that noise from Kong disrupted your sleep until the early hours of the morning. We appreciate your suggestion about discussing room location and potential noise concerns at check-in. You're absolutely right that, where possible, guests should be made aware of this so we can better understand their preferences and offer a more suitable room location. It's disappointing that we missed this opportunity during your arrival, particularly as you had previously enjoyed a quieter stay on the opposite side of the hotel. I'm also sorry to hear that the Wi-Fi connection dropped while you were sharing movies to the television. We appreciate you bringing this to our attention. Thank you again for your honest feedback. We hope you'll consider staying with us again, and that we may have the opportunity to arrange a quieter room for your next visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our convenient location and found the beds comfortable, however, I'm sorry that several aspects of your stay fell short of expectations. I apologise that you did not receive the promised phone call once your room was ready. While we're glad your luggage had been delivered and your room was prepared, we should have kept you informed rather than leaving you to discover this upon your return. I'm also sorry that your request for additional coffee was not followed through. These little details matter, and we regret that we missed the opportunity to make your stay more comfortable. We recognise how frustrating the Wi-Fi difficulties must have been and appreciate you bringing this to our attention. Your feedback has been shared with our Front Office and relevant teams for review. Thank you again for your honest feedback. We hope to have another opportunity to provide you and your family with a much smoother experience. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for sharing your feedback and for choosing to celebrate your anniversary with us. We're delighted that you enjoyed the sea view, found your room spotless and appreciated the special welcome gift prepared for your occasion. I'm sorry, however, that some aspects of your stay fell short of expectations. We appreciate your comments regarding staffing levels and breakfast, particularly the availability of plates and cups and the quality of the bacon. Your feedback has been shared with our Food & Beverage team for review. We also apologise for the frustration caused by the Wi-Fi connection speed and understand your disappointment regarding the credit card surcharge. Your comments around service and sustainability have also been noted. As a valued ALL Accor Gold member, we appreciate your continued support and hope to have the opportunity to provide you with a more seamless experience on your next visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share such detailed feedback following your recent stay. I'm genuinely sorry that what should have been a relaxing three-night getaway was instead impacted by a number of disappointing experiences. I particularly regret the disturbance caused by the late-night noise from the surrounding entertainment precinct. We appreciate how frustrating it must have been to have your sleep interrupted into the early hours, especially when this was not something you had anticipated when booking. Your comments regarding the room location, nearby service areas and the noise have been noted, as we understand how important a peaceful night's rest is. I'm also sorry that your room had not been serviced by the time you returned on Saturday afternoon, leaving you to wait elsewhere while it was being prepared. This, coupled with the confusion during check-in regarding your reservation dates, understandably added to your frustration. We should have handled these situations with greater care and communication. Most importantly, I regret that you did not feel properly acknowledged or looked after when raising your concerns with our team. Your experience should never have left you feeling that your feedback did not matter. Thank you again for bringing these matters to our attention. We take your comments seriously and will share them with our Front Office, Housekeeping and Food & Beverage teams for review. We sincerely apologise that we fell short of the experience you deserved and hope you might consider giving us another opportunity to restore your confidence in Mövenpick Hotel Auckland. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to provide such detailed feedback. While we're pleased you enjoyed the room condition, Wi-Fi and our convenient location, I'm genuinely sorry that your arrival and departure experience fell well below the standard we strive to provide. Having to wait until 5:30pm for your room, particularly when you had already made plans for the afternoon, was understandably frustrating. We should have been better prepared to have your accommodation ready and communicated more clearly with you. I'm equally sorry for the confusion surrounding your late check-out arrangement. Having your key deactivated, followed by further interruptions while you were trying to rest, is certainly not the seamless experience you should have received. We recognise that these arrangements need to be accurately recorded and communicated between our team members to avoid situations like this. As a valued ALL Accor Platinum member, we sincerely regret that we did not deliver the level of recognition and service you should expect from us. Your feedback has been shared with our Front Office team for review and improvement. Thank you again for bringing these matters to our attention. We hope you might allow us another opportunity to restore your confidence in Mövenpick Hotel Auckland. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your beautiful feedback. It truly warms our hearts to know that your daughter's birthday celebration was such a special experience with us. It was an absolute pleasure helping bring the little surprises together, and we're so glad the balloons, birthday cake and thoughtful touches made the occasion even more memorable. Our team will be absolutely delighted to hear how much their warmth and care meant to you and your family. Thank you for allowing us to be part of such a special family occasion. We hope your daughter had a wonderful birthday and made some lovely memories along the way! We look forward to welcoming you all back to Mövenpick Hotel Auckland again soon. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for sharing your lovely feedback. We’re delighted to hear you had a comfortable stay and enjoyed our central location. It’s also wonderful to know that our team, breakfast and overall accommodation helped make your family visit an enjoyable one. We appreciate you choosing Mövenpick Hotel Auckland and hope to have the pleasure of welcoming you and your whānau back again soon. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland