Grand Mercure Auckland 5 stars

Mediocre at best. The room, although noisy from outside traffic and building work, was clean and comfortable. Shower was superb! Breakfast was a complete shambles with hot drink orders delivered to wrong tables, a toaster which did not warm let alone toast the bread, a 40 minute wait for hot food items from the 'invisible menu' delivered cold and made wrong (dairy intolerance) and to finally have staff lean over the table whilst eating to clear condiments and dishware.

Good experience, not overwhelmed nor underwhelmed by anything in particular. Very clean, modern hotel with all the amenities. Room a bit small with sparse furnishings for the premium price.

Excellent room, good dining, helpful staff, close to harbour and shops

It was pleasant staying, just couple of disappointment such as bathroom door wasn't close properly and need pay deposit although I paid for the room in full in advance...and the deposit still pending in my bank account after 3days I checked out.

Nice room if a little noisy from the road. Room was disappointingly next to the lift. Breakfast was fantastic! Staff very helpful

We stopped in auckland the night before our flight out of new zealand, we were able to check in at 9:30pm and still have our car valeted. The breakfast was incredible and the staff was very friendly. The hotel room was clean and the view was gorgeous.

Location is very central. Everything is nearby. Spotless room. And we got 3 complimentary breakfast thanks to Accor membership.

The service at reception was excellent!! But,t on New Year's morning the breakfast room was heavily congested, no coffee was available, etc. We went to nearby cafe after that. Another annoying thing was that our room had not been cleaned the other day. I informed the reception and got new towels. We returned from the city after 5pm and went after one hour for dinner. When we returned later in the evening, the room was still uncleaned.

Beautiful hotel in a great location. Staff were all very helpful. Ate in the restaurant a couple of times and the food was very good.

I was with Road Scholar and I would like to say that as far as conferences go, Gavesh (not sure of spelling) was just amazing in assisting us - as he has done before. Nothing is too much trouble, he just goes about his work superbly. The only thing I would like to see improved is the name badges for your staff - they are very hard to read. We get great service from many staff but I am unable to read their names.

The Grand Mecure in Auckland CBD is our go-to for a dash of city shiz! We love everything about staying here for the convenient location right down to the perfumed aromas at reception & the laneway cafe for a quick coffee. We easily walked to mission Bay from the Hotel, found accessible beauty and wellness spas close by & the shopping & restaurants on our doorstep all within a few minutes away. ALready planning the next getaway.

Room clean & tidy but maids didn’t always top up used up toiletries or coffee pods and sugar so run out one day. Also WiFi was not great and would lose signal a lot. New Year’s Day breakfast was busy and food and plates ran out.

We had a very comfortable stay, with good space and comfort in the room, plus the location was good for getting out and about a little. The staff on check in and check out were very good, as were the restaurant staff. Excellent food, especially good value with the Accor card.

Just a brief stop over before heading back to AUS. Very nice hotel, great room, with a view. And a great location.

Very comfortable. Good location. Nice attention to detail. After more than a week of traveling, terrific to have access to guest laundry facility.