Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,986 reviews

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Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,986 reviews

Customer review rating 4.0/5

Christopher L. E. Business - Confirmed reviews ALL

The check in process is always a drama when I get here, but this time was amazing. Arthurs checked me in was polite, professional and super customer focused. His just get it done attitude with common sense. He ran the suitcase up himself as bobby was busy. Bobby was great as I was running late and he just made things easy too. The room was lovely, but the front heating kept going off, but definitely a lovely hotel. Not sure if I like the new shower heads, but plenty of hot water. Well done team!

Customer review rating 1.5/5

Vivienne T. Couples - Confirmed reviews ALL

The welcome was non-existent. The girl at the front desk was ill-equipped for the job and informed me I was to pay on arrival. When I mentioned I had already paid, as is our standard practice, she laughed it off.

Customer review rating 0.5/5

Stephane H. Friends - Confirmed reviews ALL

Booked 2 rooms for 2 nights, including breakfast but hotel insists it had to be charged even though I provided evidence of the booking confirmation.

Customer review rating 2.5/5

Nick W. Business - Confirmed reviews ALL

the room I had 1020 had terrible wifi & the lift was next door, so could hear that through to 9:00pm and then from very early in the morning. Didn't enjoy the stay in that room.

Customer review rating 5.0/5

Kasey V. E. Families - Confirmed reviews ALL

Loved our stay, rooms are super comfortable. The staff were incredible, when we were checking out, they loaded our car for us and gave our kids an ice cream while we waited - such a great experience! We will absolutely be back.

Kia ora Kasey, Thank you for taking the time to share your wonderful feedback following your stay at Mövenpick Hotel Auckland. It’s fantastic to hear you and your family had such an enjoyable experience, and that the comfort of your room and our central location helped make your stay so easy and relaxing. We’re especially pleased to hear the team made a positive impression at departure — assisting with your luggage and offering ice cream for the kids is exactly the kind of thoughtful service we love to deliver. Your kind recognition of the team is greatly appreciated and will be shared with them, even without individual names noted. It’s always rewarding to know those small moments at the end of a stay leave such a lasting impression. We also appreciate your feedback regarding WiFi performance and ease of connection. While we’re glad your overall experience was excellent, we understand how important reliable connectivity is and have shared this with our team for review. Thank you again for your lovely comments and recommendation. We look forward to welcoming you and your family back again soon. Sincerely, Madison Amituana'i Guest Relations Manager

Other web-users rate our hotel

  • 1,519 reviews 9.4/10 Location
  • 1,741 reviews 8/10 Room
  • 1,666 reviews 8.5/10 Service
  • 131 reviews 2.9/10 WiFi
  • 621 reviews 8.1/10 Food
  • 514 reviews 8.4/10 Cleanliness
  • 416 reviews 7.5/10 Breakfast
  • 299 reviews 5.8/10 Value

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