Enjoyable stay. Kept our 2 meter distance. Enjoyed our food at restaurant.

Brief stop over waiting for our onward flight. Nice room, great view.

Wonderful customer service.

Hotel is well positioned relative to the ferry and cruise ship terminals. Very friendly and helpful staff and we had one of our best ever hotel meals in their Vue restaurant.

Was in Auckland for business, great location. However, day 2 after the service, found blood stain on bedsheet, and when enquired with the reception, got asked whether it is my blood and how old the blood might be. I could not believe this, and asked for the room to be serviced again. Then had clean new sheets. No sincere apology from staff. No mention of this from staff whilst checking out. Rather surprised at the way this was handled. Especially with COVID-19, I expected higher standard of hygiene.

I booked in to Mercure because I had an early flight to Darwin on Monday 16th March. Booked in around 6PM and at 7pm learnt that if I traveled to Australia I would have to self isolate for 14 days. I then canceled my trip and caught the 8pm ferry back to Waiheke Island. So for the grand total of 2 hours in your establishment it may be considered a little. However when we get this virus it will not stop me from booking at Mercure again. Like everyone you are suffering and hopefully you can keep on as many staff as possible. Regards, Jim H.

Very good.

Extremely clean and nice hotel ... Concierge staff and front end staff were very helpful and easy to deal with. The 13th floor restaurant was great and has a wonderful view. Being informed of the discount coupons for breakfast on 13 was a great bonus and very helpful ... Loved the Hotel and was easy access to most of the downtown locations... Would highly recommend the hotel to anyone ...

Our trip to Australia was cancelled while were at sea in New Zealand waters !! For four days we were rerouted back to Auckland!! Our travel agent booked us into this beautiful hotel while we waited to fly home directly to Canada. We were greeted by a very professional personable porter(a young fellow from Nice, France).the front desk staff were excellent !! We enjoyed the breakfast buffet, happy hour and our gorgeous room. The location was perfect-we were able to walk to many places easily !!

From the friendly concierge greeting, promptly answered queries, added extras like the magazine in my room to the incredible views at evening drinks and dinner, I was very impressed. Your staff are friendly and incredibly well trained. I can see you have a strong culture in the hotel. Well done.

A difficult time ofr the industry during COVID-19, but staff remained helpful and hospitable

Great

Booked in last minute on a Saturday night. Couldn't get a harbour view, but given a city view room with an upgrade to a king bed. There was a great package offered as well, 2pm checkout, complimentary breakfast, and free car valet for $206. Room was lovely, breakfast was amazing. Thankyou

The location was excellent. The personnel were very good. Good facilities and all you would expect. As usual due to difference between flight time and hotel check time, the gap was well spent, leaving the bags and roaming around. I also stayed at another Accor hotel between dates of 12 to 14th March and did leave my part luggage back. All of which was well taken care. Strongly support - Great Place !

We thoroughly enjoyed our night in Auckland at the Grand Mercure. Great location, an easy walk to the concert we went to and tasty bar food before we went. An extremely comfortable bed and a fabulous buffet breakfast.