Grand Mercure Auckland 5 stars

Room and Hotel was clean and beautiful with a great location Restaurant and Bar Staff we utterly rude on 2 occasions to the point I never used the restaurant or bar again. Breakfast menu needs to be changed daily as 5 days of the same breakfast food was a little much. Also the way breakfast was run didn't work, staff just walking around not knowing what to do and tables not being cleared. You finished your breakfast before you got a coffee. Stay was great, hotel great, location great, bar restaurant staff not so great.

Efficient check-in; nice room; efficient check-out. Wish I was staying longer.

Very good hotel in a central location. the restaurant upstairs had a good view of the city and food was very good.

We arrived in Auckland from the Queenstown, Wanaka legs of our trip. We were seamlessly transferred from the Airport"to our Hotel by "Super Shuttle" The reception was our only hitch . We had adjoining rooms booked, caring for a 90 old in law. One room was ready the other not. It took sometime before we could access adjoining room. Then with only a one way access. This minor irritation was quickly forgotten, The warmth , friendliness and efficiency of all staff, (particularly in the Dining Room) were the service was second only to the view. Rooms were good,

Enjoyed everything until the checkout process. The check out agent (I think it was Steve) was quite rude and unhelpful. Didn't greet me or look me in the eye. I asked is he could tell me a breakdown of the charges and I was told no because the rate changed each night and I could check my bill. I asked for a copy and he said he cant print it and Id have to wait for email. Just a poor attitude, no customer service skills - a little disappointing. But the rest of the staff were great, room was very comfortable and I like the location of the hotel.

An excellent short stay in a great location.

Fantastic, great check in and pleasant staff

Stayed for 2 nights before going home. Hotel in a good location at the end of the main shopping street with airport bus stopping just in front. Room was clean and comfortable with all necessary amenities provided.

We wished to change the room with queen bed to 2 beds but there was some hiccup. It seemed the price for 2 twin beds was more expensive than queen bed so we were being asked to pay the difference. We were a bit shocked. In fact, after some explanation, we were offered to downgrade the room to 2 single beds. From my experience, a lot of other hotel groups allow customer to change freely from one bed to two if there is availability. I think this can be improved. Nonetheless, most of the staff in the hotel are very nice. The restaurant on the top floor has the most amazing view, overseeing the city view of Auckland.

Thoroughly enjoyed stay at your hotel. Only one blemish - our room was not serviced on 19 December, but this not cause inconvenience

We had a wonderful stay at The Grand Mercure. The location was great we had amazing views from out Junior Suite. We had everything we needed and more.

We enjoyed ourselvesbut thought that therewas not enough vegetable options on the menu. We would have loved a side of steamed vegetables or green salad. Also we found the wall paper so called music in the restaurant very annoying. One night a guest was playing the grand piano beautifully and we asked the staff to turn the sound down and they said they couldn't because it comes from the lobby. One piece of music sounded like a blowfly buzzing around and other pieces were just repetitive phrases going on and on. Over and over. Very annoying.

Flight centre selected as close to cruise terminal as flight due to arrive after midnight from Brisbane. Contacted hotel prior to travelling regarding transport,luggage storage and things to do.Got a prompt reply and the shuttle they recommended from airport was excellent as I’d booked it online from hotel link provided it was straight on after getting luggage and cheaper than other options and direct to entrance. As our cruise wasn’t leaving till later afternoon able to leave luggage at hotel with no additional service, this gave us a chance to do some sightseeing. On arrival still got a friendly greeting from staff even though it was after 1am. Room and beds were great. Had breakfast in hotel restaurant and staff where friendly and prices reasonable. Hotel was within easy walking distance of cruise terminal and our fifteen yr old son was happy there was a McDonald’s just outside hotel. Shops were nearby and plenty of other food choices for the adults. Would definitely stay here again and if your flying in to board your cruise it saves having to worry about getting stuck in traffic.

Hotel bar and restaurant was closed at 9.15pm on a Friday night. This was really disappointing. We are regular visitors. In the past the bar and restaurant facilities had been enjoyed until quite late in the evening and we were looking forward to this again. One of the important purposes of our visit to relax with friends and family was undermined. Very poor service - no decent hotel in New Zealand should ever be shutting down its facilities this early on a Friday night.

The staff were great. The parking / drop off at the site is a bit of a challenge but the staff made the experience easy. The room was nice and tidy, and the dining experience very pleasant.