Kia ora, Thank you so much for your wonderful feedback and for continuing to choose Mövenpick Hotel Auckland for your stays. It’s always such a pleasure to welcome returning guests, and we’re delighted to hear you once again enjoyed our fantastic location and the friendly, helpful service from our team. It’s especially lovely to hear your kind words about Eliza and our Reception team. We’ll be sure to share your recognition with them — knowing that their warm service has made such a positive impression over the years means a great deal. We’re also pleased to know you felt well recognised as a valued ALL – Accor Live Limitless Gold member. We’ve noted your welcome amenity preference for cheese and fruit rather than cake, so our team can keep this in mind for your future stays. Thank you again for your continued loyalty and for sharing your feedback regarding the WiFi speed. We look forward to welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora Damian, Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Auckland. We’re pleased to hear you enjoyed your room, the great view and our convenient location, as well as the breakfast and service from our team. It’s lovely to know that you had a smooth check-in and departure experience. I’m sorry, however, that we missed the mark in a few areas during your stay. In particular, I apologise that your room was not serviced on Saturday and that you were left without some of the tea, coffee and other amenities you expected. Having to wash your own cups and glassware is certainly not the experience we want for our guests. I’m also sorry that you were unable to secure a dinner reservation during your stay and that the WiFi connection was dropping out. We appreciate you bringing all of this to our attention, and your feedback will be shared with the relevant teams. As a valued ALL – Accor Live Limitless Gold member, we truly appreciate your loyalty and hope we have the opportunity to provide you with a smoother and more enjoyable stay next time. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback following your recent stay at Mövenpick Hotel Auckland. We’re delighted to hear you enjoyed our fantastic location, comfortable accommodation and, most importantly, the friendly and caring service from our entire team. It means so much to know that every member of the team contributed to making your stay a memorable one. As a valued ALL – Accor Live Limitless Platinum member, we’re especially grateful for your continued loyalty and for choosing to stay with us. We’ll be sure to share your kind words with the whole team — they’ll be thrilled to know their care and hospitality were appreciated. We look forward to welcoming you and your partner back to Mövenpick Hotel Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your lovely feedback following your recent stay at Mövenpick Hotel Auckland. We’re pleased to hear you had a pleasant stay and enjoyed our convenient location, clean accommodation and friendly service from our team. It’s great to know our proximity to the ferry terminals and rail station was also useful during your visit. We appreciate your feedback regarding our breakfast buffet and the desire for a little more variety across multiple mornings. We’ll certainly share this with our Food & Beverage team for consideration. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback following your recent stay at Mövenpick Hotel Auckland. We’re delighted to hear you enjoyed our great location, clean and comfortable accommodation, and especially the lovely service from our team. It’s fantastic to know you had such a positive experience from arrival through to departure. As a valued ALL – Accor Live Limitless member, we’re also grateful that you chose to stay with us. We hope to have the pleasure of welcoming you and your partner back to Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your detailed feedback following your recent stay with us. I’m very sorry that your experience was affected by the heating issue in your room and that we did not respond as promptly as we should have. I completely understand how uncomfortable it would have been to spend the night in a cold room, particularly when the heating was not functioning correctly. We apologise that you had to request a blanket and then follow up again the following morning before being moved to another room. This is certainly not the level of service we aim to provide, and your feedback will be shared with our Front Office and Maintenance teams. I’m also sorry to hear that some of our team came across as less welcoming than expected. We appreciate your honest feedback regarding the importance of being warm, cheerful and helpful throughout the guest journey. At the same time, I’m pleased to hear that one of our team members took the time to genuinely care for you and assist with the situation. We’re glad to know you found your room very clean, and we appreciate your comments regarding the arrival experience and the lack of immediate assistance from our Concierge and Valet teams. Thank you again for bringing these concerns to our attention. We sincerely hope we have the opportunity to provide you with a much warmer and more welcoming experience on a future visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for taking the time to share your lovely feedback following your recent stay at Mövenpick Hotel Auckland. We’re delighted to hear you enjoyed the easy booking process, quick check-in, comfortable room and the friendly, helpful service from our team. It’s wonderful to know that so many aspects of your stay made a positive impression. I’m sorry, however, that breakfast was particularly busy during your visit and that some items had run out. We appreciate you bringing this to our attention, and we’ll share your feedback with our Food & Beverage team as we continue to work on keeping breakfast well stocked and running smoothly during busy periods. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share such detailed feedback following your recent stay with us. I’m very sorry to hear that we fell short of expectations, particularly during what should have been a special stay in one of our suites. I sincerely apologise for the issue with the rainfall shower and the water reaching the hallway carpet. This is certainly not the standard we expect, and we will ensure this is followed up with our Maintenance team. I’m also sorry that our welcome amenity and breakfast presentation did not meet your expectations as a valued ALL – Accor Live Limitless Platinum member. We appreciate your comments regarding the fruit amenity and the presentation of the smoked salmon, and will share this feedback with our Food & Beverage team for consideration. We truly value your loyalty and appreciate you bringing these concerns to our attention. We hope we may have the opportunity to provide you with a much more enjoyable experience on a future visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our great location and, most importantly, found our team to be so welcoming. It’s wonderful to know that our warm hospitality helped make your stay a pleasant one. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mövenpick Hotel Auckland again soon. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback and for continuing to choose Mövenpick Hotel Auckland. It means a great deal to hear that you always feel welcome with us, and that you continue to enjoy the professionalism and friendliness of our team, as well as the dining experience. A special thank you for mentioning Sadie from our dinner service and our bartender. We’ll be sure to pass your kind words on to them — it’s always lovely to recognise our team members for making a stay memorable. We also appreciate your helpful feedback regarding Room 803, particularly the limited clothing storage and additional seating, as well as the Wi-Fi connectivity. We’re sorry the signal was weak and frequently dropped out, and your comments have been shared with the relevant teams. We also note your feedback regarding the breakfast recognition of your Platinum status and your room upgrade experience. Thank you again for your continued Platinum loyalty. We truly value your support and look forward to welcoming you back to Mövenpick Hotel Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear you enjoyed your three-night stay and that our team made such a positive impression. It’s wonderful to know you found everyone friendly and efficient, and that you enjoyed the food and breakfast during your stay. We’re sorry to hear you found the new TV remote frustrating to use, and we also appreciate your feedback regarding the shower. We’ll share these comments with the relevant teams as we continue to improve the guest experience. It’s lovely to hear that you enjoyed your package stay and found the ALL App easy to use when making your booking. Thank you again for choosing Mövenpick Hotel Auckland, and we hope to have the pleasure of welcoming you both back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. We’re sincerely sorry that your family’s arrival experience was so frustrating. Having to wait over an hour for your room after the 3pm check-in time, followed by a further delay when your luggage was delivered to the incorrect room, is certainly not the smooth arrival we aim to provide. We also apologise for the poor Wi-Fi experience and appreciate your feedback regarding the TV channel selection. We understand how important reliable connectivity and in-room entertainment can be, particularly when travelling as a family, and your comments have been shared with the relevant teams. We’re pleased to hear that you found your room clean and that our team were lovely throughout your stay. However, we recognise that the issues on arrival and with the Wi-Fi significantly impacted your overall experience. Thank you again for your honest feedback. We hope to have the opportunity to provide you and your family with a much smoother and more enjoyable stay in the future. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your one-night stay and found our location so convenient for exploring Auckland, with the ferries, Britomart and railway station all close by. It’s wonderful to know you enjoyed the comfort of your room, our fantastic breakfast and, of course, Chocolate Hour between 3–4pm. It sounds like you had a great time exploring the city and experiencing the new train stations on their open day! We’re sorry to hear about the occasional boy-racer noise and appreciate your feedback regarding Wi-Fi accessibility. We’ll share these comments with the relevant teams. We also truly appreciate your kind words regarding our commitment to combating child sexual exploitation and tourism. It is an important cause, and we’re grateful that our efforts resonated with you. Thank you again for choosing Mövenpick Hotel Auckland. We hope to welcome you back again for another Auckland adventure soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you had such a great stay and that our location, accommodation, breakfast and service all contributed to an enjoyable experience. We’re very sorry, however, for the delay in returning your car from valet. We completely understand how frustrating this would have been, particularly at the end of your stay, and while we’re glad our team apologised at the time, we appreciate that this still impacted your departure experience. It’s fantastic to hear you enjoyed your room upgrade and felt well recognised as an ALL Gold member. We truly appreciate your continued loyalty and are pleased to know that, overall, you had such a positive experience with us. Thank you again for choosing Mövenpick Hotel Auckland, Tony. We look forward to welcoming you back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you and your family enjoyed your stay, particularly the cleanliness and comfort of our rooms and beds. It’s fantastic to know our central location made exploring Auckland convenient for you. We also appreciate your understanding regarding the occasional evening noise from the square, and your feedback around Wi-Fi connection speed has been noted and shared with the relevant team. It’s lovely to hear you were able to make use of the Heartist Rate and enjoy a smooth experience from arrival through to departure. Thank you for choosing Mövenpick Hotel Auckland, and we hope to welcome you and your family back again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you had such a comfortable stay and enjoyed our central location. It’s fantastic to know you loved the buffet breakfast, and that our rooms, cleanliness and service from the team all contributed to such a positive experience. We truly appreciate you choosing Mövenpick Hotel Auckland and hope to have the pleasure of welcoming you back again soon. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay and found our check-in experience quick and seamless, with your room exceptionally clean and comfortable. It’s fantastic to know you enjoyed our central location and the harbour views from BODA. We also appreciate your understanding regarding the occasional street noise on the city side. Your feedback around the limited TV channel selection is noted and will certainly be shared with our team for consideration. We’re also pleased to hear you had such an easy booking experience through the ALL App and were able to make use of your ALL points. Thank you for your continued support as a Gold member, and we look forward to welcoming you back to Mövenpick Hotel Auckland again soon! Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Kia ora, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet expectations, particularly around your arrival and the overall service you received. We apologise for the incorrect directions provided during the protest and understand how frustrating this would have been, especially when trying to reach the hotel. We also appreciate your feedback regarding the room amenities, including the missing body wash and lack of a room service menu, and will share this with the relevant teams. Regarding the room upgrade, we understand how disappointing it can feel when travelling with friends and receiving different room outcomes. Upgrades are subject to availability and are not guaranteed, however we appreciate how this experience may have impacted your stay. We’re sorry that we fell short of providing the smooth and welcoming experience we aim to offer. Your feedback has been shared with our team, and we hope to have the opportunity to provide you with a much better experience on a future visit. Kind regards, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland