Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 3,019 reviews

Mövenpick Hotel Auckland - Image 1
Mövenpick Hotel Auckland - Image 2
Mövenpick Hotel Auckland - Image 3
Mövenpick Hotel Auckland - Image 4

Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

Book this hotel
Room 1

Elegantly appointed room with 1 Queen Bed, ensuite bathroom with shower and Yuni amenities. Enjoy robes, slippers, tea & coffee facilities, 42"smart TV with USB & Bluetooth connectivity.

  • Views:

    City View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Plush King Bed, ensuite bathroom with rain shower and Yuni amenities. Enjoy robes, slippers, tea and coffee facilities, 42"smart TV with USB and Bluetooth connectivity.

  • Views:

    City View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spacious elegantly appointed room with 2 Queen Beds, ensuite bathroom with shower and Yuni amenities. Enjoy robes, slippers, mini-bar, tea and coffee facilities, 42"smart TV with USB and Bluetooth connectivity.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Located on higher floors for expansive views of Auckland's harbour or city. Elegant room with 1 King Bed, ensuite bathroom with shower and Yuni amenities. Enjoy robes, slippers, 42"smart TV and Bluetooth connectivity.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Located on higher floors for expansive views of Auckland's harbour or city. Elegant room with 2 Queen Beds, ensuite bathroom with shower and Yuni amenities. Enjoy robes, slippers, 42"smart TV and Bluetooth connectivity.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite with 1 kingsize bed, Ocean view

Experience ultimate luxury in our Executive Suite. With stunning view of the harbour and a lounge separate from the bedroom, this suite has all you need and more. Up to 2 adults and 1 child.

  • Views:

    Harbour view or Ocean/Sea view

Max. number of persons
2
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 207 rooms
  • 2 rooms for people with reduced mobility
  • 39 connecting rooms
  • 207 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • French
  • Japanese
  • Korean
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Piano

Wi-Fi

  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Well-being

Virtual Fitness Room (Yoga Room)

  • On site

Gym

  • On site

Sports and leisure

Gym

  • On site
  • Near the property
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 2 m / 6.89 ft
  • Parking pricing: 30.46 € 60 NZD Per day

  • Parking for a week

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Custom Lane Café is a stylish urban café located on our ground floor. Custom Lane offers a convenient stop for both hotel guests and city dwellers, serving up fresh coffee and pastries Monday - Friday from 6.30am to 11.30am.

BODA Bar sits at the top floor of Mövenpick Hotel Auckland, as part of BODA Restaurant. The bar area offers mesmerising views over Queen Street, providing a relaxed & sophisticated atmosphere that is perfect for catching up with friends over drinks.

Served daily, our fresh and delicious breakfast is a great way to start your day. For those mornings when it is too hard to get out of bed, we offer a complete Room Service menu to tempt your palate.

BODA is a restaurant located on the top floor with panoramic harbour and city views is ideal to celebrate your wedding

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,019 reviews

Customer review rating 0.5/5

Nigel V. P. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Tania O. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Lien P. Business - Confirmed reviews ALL

Customer review rating 4.5/5

King D. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Christopher B. Business - Confirmed reviews ALL

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

We were happy that our requests for an early check-in and move to a harbour view room were granted. The room was very nice and the chocolate afternoon was pleasant. However, we were frustrated with an inability to access room service. there was no hard copy menu (we were promised one but it never arrived) and when we scanned the QR code on a card in the room we were taken to a betting app!

Customer review rating 4.5/5

Glynn L. Couples - Confirmed reviews ALL

The hotel is well located. The staff were very friendly, helpful and professional. The room was well presented and comfortable.

Customer review rating 4.5/5

Yewkuan L. Business - Confirmed reviews ALL

nice place to stay

Customer review rating 0.5/5

Nigel V. P. Business - Confirmed reviews ALL

Fire alarm at midnight which is nobody fault. But simply an incredibly basic tiny room, and no hot water for a shower in the morning. Once I asked about the hot water I was dismissed as just something that happened after the fire alarm.

Customer review rating 4.0/5

Tania O. Business - Confirmed reviews ALL

great service and accommodation

Customer review rating 4.5/5

Lien P. Business - Confirmed reviews ALL

Staff at reception are friendly and very helpful.

Customer review rating 4.5/5

King D. Business - Confirmed reviews ALL

Friendly, helpful staff, great location and comfortable.

Customer review rating 3.5/5

Christopher B. Business - Confirmed reviews ALL

room was booked through work, as it has been on previous visits also. was adequate for my needs. only annoyance this time was that the room tv system had been set so that it audibly read out the channel, volume change etc every time, and I could not turn this off. that and only finding out through a colleague that i potentially could have requested a pillow change to one that actually suited my needs, which I will be doing in future

Customer review rating 4.0/5

Sarah B. Families - Confirmed reviews ALL

The chocolate hour was a little underwhelming. The fact that there was no Mövenpick ice cream was well noted. My son was really looking forward to this. It was also disappointing that there was no water available in the room. When I asked for it, housekeeping said I could get it from reception, and reception told me I could purchase it from the bar. Having travelled extensively around the world, water is always free. I know water is safe to drink in Auckland, although some find the chlorine a little strong. If it's for environmental reasons that the Mövenpick hotel doesn't want to give plastic bottles, then filtered water in glass bottles should be available in all the rooms.

Customer review rating 2.0/5

Patrick K. Couples - Confirmed reviews ALL

I had a junior sweet. No windows in the bedroom. The bed was on wheels and moved very easily. The sliding door to the bathroom was working properly . Overall a disappointing stay for the extra paid

Customer review rating 5.0/5

Sanjay M. P. Families - Confirmed reviews ALL

We enjoyed our stay as a family. We valued the service and warm hospitality of the staff at the hotel. They made our stay so convenient and comfortable.

Customer review rating 5.0/5

Mary F. Solo - Confirmed reviews ALL

Good location, fabulous breakfast buffet, friendly staff and I so appreciate having the room available ( I know paid for by the RS tour company) as we arrived so very early. I do wish though that a light breakfast ( tea, toast..) would have been included. Food there was very good and the coffee, tea outside of the meeting room so welcomed!

Customer review rating 5.0/5

Elspeth M. Solo - Confirmed reviews ALL

As always very easy and pleasant

Customer review rating 4.0/5

Mark J. Couples - Confirmed reviews ALL

Wonderful experience overall with the Accor Movenpick Auckland Team. 1st time travel throughout the world that a Accor 5 Star 🌟 🌟🌟🌟🌟 Hotel didn't have sports channels for the guests. A real major concern on how this has happened. Rooms 5.0 Service 5.0 Location 5.0 Food and beverage it amazing, additional the staff are very helpful. Special thank you to the leader Bryan Greenwood, Bishal and Eliza 😀 Some feedback for the senior management of the Movenpick Auckland Team, there is a very major concern with service at breakfast when the hotel is at capacity, not normal for the Accor Group globally.

Customer review rating 4.0/5

Paul W. Couples - Confirmed reviews ALL

We enjoyed everything about the Movenpick.

Customer review rating 3.5/5

Brian K. Friends - Confirmed reviews ALL

I have stayed here a few times in the past and have always liked it for location, staff, rooms and restaurant and bar. I have always given it a 10 out of 10. Sadly, something was lacking on this recent trip. Check in staff seemed disengaged, not their usual friendly selves as I have found in the past. I have been a Diamond Member for a few years and have traveled extensively in 2026 predominantly using the Accor Brand Hotels (17 check ins, 45 nights so far this year), sadly this one wasn't great. (usually is though). I booked 2 rooms for 3 nights, every day of our stay both rooms keys stopped working, this was really frustrating having to get them re programed. Surely this could be corrected, one staff mentioned its happening all the time??? Really!!! The restaurant and bar have always been a highlight when we have stayed in the past. Again, they were great. Food was as usual, fantastic!! Must say though the staffing of the bar needs looking at as every time we went the poor bar person was under pressure and it took a while for drinks to be served. When they did, they were great. All credit to the staff in the restaurant and bar and the quality of the food and service. They helped to make our stay 7/10. Will I go back? Yes, I would give it another go as we love the location and restaurant. Im hoping it was just a one off situation.

Customer review rating 1.5/5

Melissa B. Couples - Confirmed reviews ALL

We’ve stayed at Mövenpick Auckland three times before and always enjoyed it, but this visit was very disappointing. When we arrived, we were told valet parking wasn’t available and that the car park was full, even though the valet area was empty. We had to find parking elsewhere in the city, which took time, and by the time we returned, Happy Hour and Chocolate Hour had already finished. What surprised us most was seeing valets parking cars at around 6:30 pm, with vehicles now filling the valet area we were told wasn’t available earlier. Our room on the second floor also had issues. The bed moved every time we tried to sit on it, and the noise from water hammer and water running through the walls was constant. Unfortunately, this stay didn’t meet the standard we’ve come to expect, and for our upcoming November concert, we’ll be staying with another hotel chain.

Customer review rating 0.5/5

Samantha R. C. Business - Confirmed reviews ALL

My overall experience was extremely disappointing, and the way the hotel has handled the disappearance of my belongings has significantly affected my perception of Mövenpick Auckland. During my stay, my $910 Celine sunglasses went missing while I was dining at BODA Lounge. I had removed them while eating out of respect for the dining experience and believe I placed them either on the table or on the spare chair between my colleague and me. When I returned to my room, I noticed they were missing almost immediately and reported the incident to hotel staff straight away. I have since made several attempts to have the matter properly investigated. The hotel confirmed that CCTV footage showed me wearing the sunglasses earlier in the evening but advised that the area where we were seated was not covered by its cameras. Despite this, the hotel has ultimately declined any responsibility for the loss, stating that there is no evidence of negligence or wrongdoing. What has disappointed me most is not simply the loss of an expensive personal item, but the lack of a satisfactory resolution and the feeling that the matter has been dismissed because the hotel's camera coverage cannot establish what happened. I understand that the hotel may not be able to determine exactly how the sunglasses disappeared, but I expected a more proactive, transparent and customer-focused approach to investigating the incident and addressing my concerns. As a paying hotel guest, I expected a higher standard of service and care. Instead, I have been left feeling unsupported, frustrated and out of pocket by $910, with no meaningful resolution despite reporting the loss promptly and making every reasonable effort to work with the hotel. Unfortunately, the way this situation has been managed has overshadowed my stay and substantially undermined my confidence in Mövenpick Auckland. I would have hoped that a hotel of this standing would demonstrate greater accountability, communication and commitment to resolving a guest's concerns. Based on this experience, I would have reservations about staying at the property again or recommending it to others.

Customer review rating 5.0/5

Clive L. Friends - Confirmed reviews ALL

Movenpick is very well located down near the harbour and handy to everything. The staff are very friendly, helpful and eager to please.

Other web-users rate our hotel

  • 1,460 reviews 9.4/10 Location
  • 1,673 reviews 7.9/10 Room
  • 1,614 reviews 8.4/10 Service
  • 152 reviews 2.9/10 WiFi
  • 745 reviews 5.8/10 Comfort
  • 614 reviews 7.9/10 Food
  • 488 reviews 8.4/10 Cleanliness
  • 418 reviews 7.6/10 Breakfast

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