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Grand Mercure Auckland 5 stars

Customer review rating 4.3/5 9,470 reviews

ALLSAFE approved hotel

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Grand Mercure Auckland
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+ 20 Services

Hotel extras

  • ALLSAFE accredited

  • Vue Restaurant with Habour and SkyTower Views

  • Custom Lane an Urban Laneway Café

  • Central city location Next to Commercial Bay Shopping Precinct

  • Seven Contemporary Conference Spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness Centre and Yoga Room
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Grand Mercure Auckland

8 Customs Street East
1010 auckland
new zealand

Tel: +6493778920

Fax: (+64)9/3073739

Check-in from 14h00

Check out up to 11h00

  • CUSTOMS STREET :  BUS DEPOT BUS DEPOT

  • By plane

    AUCKLAND At 20km / 12.5 miles

  • By plane

    AUCKLAND MANGERE At 20km / 12.43 miles

  • By boat

    HARBOUR CRUISES At 0.2km / 0.13 miles

  • By helicopter

    HELILINK At 2km / 1.25 miles

  • By car

    NORTH WESTERN At 1km / 0.62 miles

  • By car

    STATE HIGHWAY NORTH At 1km / 0.62 miles

  • By car

    STATE HIGHWAY SOUTH At 1km / 0.62 miles

  • By train

    AUCKLAND CENTRAL At 0.1km / 0.06 miles

GPS :-36.844596, 174.767113

Our accommodation(s)

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

Standard one Queen-size bed

  • Max. number of persons: 1
  • Area: From 16 m² / 172 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior, 1 Queen Bed, City Side

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room with 2 single beds, City Side

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior, 1 King Bed, City Side

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 kingsize bed Ocean view

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior, 2 Queen Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

VUE RESTAURANT

Type of cuisine: International

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Menu (PDF)

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Type of cuisine: Cafe

Custom Lane

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATTICA BAR

Non contractual photo

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM LANE

Non contractual photo

Custom Lane

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 284 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,470 reviews

tripadvisor

TripAdvisor Rating 4.5/5

770 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

i stay here because it is near to ferries,bus and trains and everything else I need.

Customer review rating 4.5/5

Elizabeth T. Solo - 04/04/2020 Confirmed reviews ALL

Holiday was cut short due to covid 19 up until then it was excellent.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we to welcome you back soon. Stay Safe. Sincerely, Tasi Fameitau Guest Relations Manager

Awesome staff

Customer review rating 5.0/5

Kay Couples - 30/03/2020 Confirmed reviews ALL

Staff remembered us !! We haven't been for 18 months! Menu and food much better than last time Staff aware of the Covid-19 starting to kick off .. lees tables spaced further apart

Dear Kay B., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Excellent Service

Customer review rating 5.0/5

Mel G. Couples - 30/03/2020 Confirmed reviews ALL

We ended up staying at the hotel when our B&B unexpectedly cancelled on us. The staff was wonderful and the accommodations were lovely - a nice respite in a stressful time.

Dear Mel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great location. Professional friendly staff

Customer review rating 5.0/5

Rachelle G. Families - 29/03/2020 Confirmed reviews ALL

Enjoyed a 2 night stay and enjoyed the location, view, service and decor. The staff in particular were warm, welcoming and professional.

Dear Rachelle G., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Good stay, despite the circumstances.

Customer review rating 4.5/5

Graham H. Couples - 28/03/2020 Confirmed reviews ALL

Despite being forced to remain in Auckland due to the CV, the stay was comfortable and staff were very helpful.

Dear Graham, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Covid 19

Customer review rating 4.5/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

Enjoyable stay. Kept our 2 meter distance. Enjoyed our food at restaurant.

Dear Jillian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Well located, Good stay

Customer review rating 4.5/5

Christina Couples - 25/03/2020 Confirmed reviews ALL

Brief stop over waiting for our onward flight. Nice room, great view.

Dear Christina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager
Customer review rating 5.0/5

Jim C. Solo - 24/03/2020 Confirmed reviews ALL

Wonderful customer service.

Dear James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relation Manager

Very enjoyable stay

Customer review rating 5.0/5

Arna B. Couples - 23/03/2020 Confirmed reviews ALL

Hotel is well positioned relative to the ferry and cruise ship terminals. Very friendly and helpful staff and we had one of our best ever hotel meals in their Vue restaurant.

Dear Arna, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

poor insight

Customer review rating 1.0/5

Louis Business - 23/03/2020 Confirmed reviews ALL

Was in Auckland for business, great location. However, day 2 after the service, found blood stain on bedsheet, and when enquired with the reception, got asked whether it is my blood and how old the blood might be. I could not believe this, and asked for the room to be serviced again. Then had clean new sheets. No sincere apology from staff. No mention of this from staff whilst checking out. Rather surprised at the way this was handled. Especially with COVID-19, I expected higher standard of hygiene.

Dear Louis Seong Min H., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

See following. The score has no relevance but your survey would not let me continue without putting in a score

Customer review rating 0.5/5

Jim H. Solo - 23/03/2020 Confirmed reviews ALL

I booked in to Mercure because I had an early flight to Darwin on Monday 16th March. Booked in around 6PM and at 7pm learnt that if I traveled to Australia I would have to self isolate for 14 days. I then canceled my trip and caught the 8pm ferry back to Waiheke Island. So for the grand total of 2 hours in your establishment it may be considered a little. However when we get this virus it will not stop me from booking at Mercure again. Like everyone you are suffering and hopefully you can keep on as many staff as possible. Regards, Jim H.

Dear James H., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. I'm sorry to hear your trip didn't go as planned, it is a shame to have the world almost stop due to this virus. We thank you for visiting us and we look forward to accommodating you in the near future. Stay safe. Sincerely, Tasi Fameitau Guest Relations Manager

Perfect

Customer review rating 5.0/5

Kerry G. Couples - 23/03/2020 Confirmed reviews ALL

Very good.

Dear Kerry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Wonderful staff

Customer review rating 5.0/5

Terry A. P. H. Couples - 22/03/2020 Confirmed reviews ALL

Extremely clean and nice hotel ... Concierge staff and front end staff were very helpful and easy to deal with. The 13th floor restaurant was great and has a wonderful view. Being informed of the discount coupons for breakfast on 13 was a great bonus and very helpful ... Loved the Hotel and was easy access to most of the downtown locations... Would highly recommend the hotel to anyone ...

Dear Terry & Pat, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

A well located luxury experience with excellent service

Customer review rating 5.0/5

Deirdre L. Couples - 22/03/2020 Confirmed reviews ALL

Our trip to Australia was cancelled while were at sea in New Zealand waters !! For four days we were rerouted back to Auckland!! Our travel agent booked us into this beautiful hotel while we waited to fly home directly to Canada. We were greeted by a very professional personable porter(a young fellow from Nice, France).the front desk staff were excellent !! We enjoyed the breakfast buffet, happy hour and our gorgeous room. The location was perfect-we were able to walk to many places easily !!

Dear Deirdre, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Great staff and extra surprises

Customer review rating 5.0/5

Angela Business - 22/03/2020 Confirmed reviews ALL

From the friendly concierge greeting, promptly answered queries, added extras like the magazine in my room to the incredible views at evening drinks and dinner, I was very impressed. Your staff are friendly and incredibly well trained. I can see you have a strong culture in the hotel. Well done.

Dear Angela, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

A difficult time ofr the industry during COVID-19, but staff remained helpful and hospitable

Dear Ian C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Good

Customer review rating 4.0/5

Shane S. Couples - 22/03/2020 Confirmed reviews ALL

Great

Dear Shane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tasi Fameitau Guest Relations Manager

Great stay

Customer review rating 4.0/5

Trish C. Solo - 22/03/2020 Confirmed reviews ALL

Booked in last minute on a Saturday night. Couldn't get a harbour view, but given a city view room with an upgrade to a king bed. There was a great package offered as well, 2pm checkout, complimentary breakfast, and free car valet for $206. Room was lovely, breakfast was amazing. Thankyou

Dear Trish C., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Good location

Customer review rating 4.0/5

Ryan Families - 22/03/2020 Confirmed reviews ALL

Location was great service staff was really nice at the 13th floor restaurant. Front desk staff can be more friendly and eager to serve.

Dear Ming Feng G., We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tasi Fameitau Guest Relations Manager

Bad Experience

Customer review rating 2.0/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

Our room was not cleaned not towels changed on 13 th March despite our raising this with the Reception at 2.30pm.When we phoned Reception at 4.30pm after we returned to the Hotel again,fresh towels were thereafter provided.More serious was the failure to give us a wake-up call the following morning Saturday 14th March at 4.45am which we had requested the previous day to give us ample time to shower,complete our packing and have the Hotel Breakfast as we had booked on a Train journey from Auckland Strand Railway Station to Wellington departing at 7.45am.Luckily I awoke at 6.25am and as a result we had to scramble to get ready as we only had 20 minutes to get ready and catch the taxi at 6.45am.There was no apology at Reception for the failure to give us the wake up call which we had requested the previous day.We nearly missed the Train which would have caused considerable inconvenience and expense. We also had to miss breakfast at the Hotel as there was insufficient time as a result of the failure to make the wake up call

Dear Jeffrey D., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

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