The Sebel Quay West Auckland 4.5 stars

Customer review rating (ALL Rating) 4.4/5 587 reviews

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8 Albert Street, 1010 AUCKLAND, New Zealand

Description

Our accommodation(s)

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

Telephone
Fax +64 9 309 6150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Non contractual photo

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  587 reviews

TripAdvisor Rating  4.1/5  818 reviews

Customer review rating 4.0/5

Ann S. Families - Confirmed reviews ALL

It was our last leg of NZ TOUR and was concerned after reading negative reviews due to works being carried out. The view from our room on 24th floor more than compensated for any inconvenience caused. However it may have won the award for best view out of all 9 apartments we stayed in but was the second worst regarding how modern and fresh the apartment was. In dire need of refurbishment.

Dear Ann, Thank you for your thoughtful feedback and for sharing your experience following your recent stay. We are pleased to know that you enjoyed the views from the higher floors and felt welcomed by our team, particularly at the end of your New Zealand tour. We appreciate your honest comments regarding the condition of the apartments. Feedback such as this is important and assists us as we continue to review priorities for refurbishment and improvements. Thank you for choosing to stay with us. We would be pleased to welcome you back should your travels bring you to Auckland again. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Customer review rating 4.5/5

Penasia F. Couples - Confirmed reviews ALL

Fast and easy

Dear Penasia, Thank you very much for your wonderful rating and for sharing your feedback. It is great to know that your stay was smooth and convenient. We are looking forward to welcoming you again. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Customer review rating 5.0/5

Barry W. Families - Confirmed reviews ALL

The two bedroom apartment suited my self and granddaughter.It had two bathrooms a dining area full kitchen and lounge area. Location was excellent as it was only two city blocks from the waterfront.

Dear Barry, Thank you very much for your perfect rating and for taking the time to share your feedback. It is wonderful to hear that the apartment layout and facilities suited your stay well and that the location added to your overall experience. We are looking forward to welcoming you again. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Customer review rating 3.5/5

Vernon W. Families - Confirmed reviews ALL

Once we found the the parking and location, it was great.

Dear Vernon, Thank you for sharing your rating and feedback. We are pleased to know that your stay was enjoyable once you were settled in. We appreciate your comments regarding parking and will continue to review how we communicate arrival information to make the experience clearer for our guests. We are looking forward to welcoming you again. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Customer review rating 2.5/5

Bronwyn W. Business - Confirmed reviews ALL

I am pleased to have this opportunity to provide private feedback. This is a great property and location...however...the room was very tired, actually beyond tired. In fact, it is definitely detrimental to the Sebel name. I passed this feedback to staff on departure and was told there was nothing that could be done about it as it is the hands of each owner. This was my second stay this year. The first was a corporate stay through my company. We look for this style of hotel for our staff. The previous apartment was a 2 room...again it was tired. Two bad experiences mean you have missed out on out corporate account. A pity.

Dear Bronwyn, Thank you for taking the time to share your feedback. I am sorry to learn that your recent stays did not meet expectations and that the condition of the apartments detracted from your experience. Your comments are taken seriously, as maintaining standards aligned with the Sebel brand is important to us. We appreciate you raising these concerns, and your feedback will be reviewed to assist with ongoing discussions around refurbishment priorities and overall presentation. Thank you for bringing this to our attention. Kind regards Dale M. General Manager The Sebel Quay West Auckland

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Other web-users rate our hotel

  • 371 reviews 9.5/10 Location
  • 504 reviews 7.7/10 Room
  • 326 reviews 9/10 Service
  • 6 reviews 4.2/10 WiFi
  • 226 reviews 8.1/10 Comfort
  • 126 reviews 3.7/10 Vibe
  • 114 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.