Dear Joshua G., Thank you for sharing your feedback. We're delighted to hear that you enjoyed our great location and the facilities during your stay. I am sorry, however, that the scaffolding outside your balcony affected your experience and that you found the apartment to be dated with an unpleasant smell. We understand how important it is for our guests to feel completely comfortable, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our team for review. Thank you again for staying with us. We hope to have the opportunity to welcome you back to The Sebel Quay West Auckland and provide an even better experience next time. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Graeme C., Thank you for sharing your feedback. I am very sorry to hear that your stay was impacted by the façade works. I completely understand how frustrating it must have been to have contractors working on your balcony from 7am and for the scaffolding to obstruct the views during your stay. Equally, I appreciate your disappointment at not being advised of these works when making your booking. Please accept my sincere apologies for the inconvenience caused. We always aim to be as transparent as possible regarding any maintenance projects that may affect our guests' experience, and I'm sorry we fell short on this occasion. Thank you for bringing this to our attention. Your feedback is genuinely appreciated and will help us improve our communication with future guests. We hope to have the opportunity to welcome you back and provide the relaxing stay you had expected. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Nick W., Thank you for your review. It's wonderful to know that you found our team brilliant. We also appreciate your feedback about the dual key card access requirement and understand how this could be a little frustrating. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear R., Thank you for sharing your feedback. We sincerely apologise for the disappointment caused by the building works taking place outside your room. We understand how concerning and intrusive it would have been to have contractors working on scaffolding directly outside your windows and, at times, on your balcony, particularly when this was not communicated prior to your stay. We appreciate your comments and regret that we did not better manage your expectations in advance. Guest comfort and privacy are extremely important to us, and we understand that this situation impacted your overall experience. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you with a much more enjoyable stay in the future. Warm regards, Sebastian Paletasala Rooms Division Manager

Hi Terry, Thank you for your wonderful review and for recommending The Sebel Quay West Auckland so highly. We are delighted to hear that you had such an enjoyable two-night stay and that your suite exceeded your expectations. It's great to know that you appreciated the well-equipped kitchenette and the convenience of the in-room laundry facilities, which are designed to provide all the comforts of home. Thank you for your kind words. We look forward to welcoming you back to The Sebel Quay West Auckland for another memorable stay. Warm regards, Sebastian Paletasala Rooms Division Manager

Hi Adele, Thank you for your kind feedback. We're delighted to hear our front desk team made such a positive impression and that you enjoyed our facilities and unbeatable location. I'll be sure to share your lovely comments with the team, as recognition like this means a great deal to them. We look forward to welcoming you back to The Sebel Quay West Auckland soon. Warm regards, Sebastian Paletasala Rooms Division Manager

Hi Cath, Thank you for your wonderful feedback. We're delighted to hear you enjoyed your well-appointed room, our central location, and the pool, spa, and sauna facilities. It's especially pleasing to know you would recommend us to others. We truly appreciate your support and look forward to welcoming you back to The Sebel Quay West Auckland for another enjoyable stay. Warm regards, Sebastian Paletasala Rooms Division Manager

Dear Adam R., WThank you for staying with us! We’re delighted to have been part of your family trip and hope everyone had a comfortable and enjoyable three nights with us. We look forward to welcoming the whole family back again in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Steven, Thank you for taking the time to share your experience. I am very sorry that we let you down during your recent stay. Having contacted us in advance and received confirmation that a rollaway bed would be arranged, it is understandably disappointing that this was not in place when you arrived and that you had to request it again at reception. More importantly, I sincerely apologise that the master bedroom door could not be secured, particularly given the scaffolding and contractors’ equipment outside your room. I fully understand the concern this caused you and your family. Having reported this to us and been advised that maintenance would attend, it is unacceptable that the issue remained unresolved throughout your three-night stay. This is certainly not the level of service or follow-through we expect to provide, and we will be reviewing this with the relevant teams to understand where our communication and procedures failed. Please accept our sincere apologies for the frustration and concern caused. We appreciate you bringing this to our attention and hope we may have the opportunity to regain your confidence on a future stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Alan L., Thank you for your lovely feedback. We’re delighted you enjoyed our convenient location and found it easy to access everything you needed during your stay. We hope to welcome you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Dean G., Thank you so much for taking the time to share your feedback with us. It’s lovely to hear that you continue to enjoy staying with us and that our team have always been friendly and helpful. We really appreciate you choosing to stay with us regularly. We’re sorry, though, that the decks weren’t as clean as they should have been and that you’ve had trouble with the heating on the air conditioning unit again. We completely understand how frustrating that must be, especially as this has happened more than once. We’ll make sure the decks are given some extra attention and look at improving the instructions for the air conditioning so it’s much clearer and easier to use. We really value your ongoing support and your honest feedback. It means a lot to us, and we’ll certainly take it on board. We look forward to welcoming you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager

Hi Diane, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the amenities provided everything you needed, but we’re genuinely sorry to hear about the bed. We completely understand how disappointing it must have been to have an uncomfortable night’s sleep, especially when the mattress has left you with a sore back. That’s certainly not the experience we want our guests to have, and we’re very sorry for the discomfort caused. We really appreciate you bringing this to our attention. We’ll make sure the condition of the bed and mattress is looked into carefully, as your comfort is very important to us. Thank you again for your honest feedback, and please accept our sincere apologies. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Ryan G., Thank you so much for taking the time to share your feedback. I’m really pleased to hear that you enjoyed the room. I’m genuinely sorry that the exterior painting works affected your stay, especially while you were trying to enjoy your meals and have some privacy. I completely understand how uncomfortable that must have felt, and I’m sorry that this was part of your experience with us. We certainly would not want any of our guests to feel that way. I’m pleased to let you know that the scaffolding has now started to come down and the exterior works are nearing completion. We truly appreciate your patience and understanding while this work has been taking place. Thank you again for your feedback, and I sincerely hope we have the opportunity to welcome you back and give you the more relaxing experience you should have had. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Rainer, We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Gulrez T., Thank you for sharing your feedback. I’m sorry to hear that your stay fell short of your expectations. I’m glad you enjoyed our location, but I understand your concerns about the condition of the rooms, gym and facilities. We are working on improvements across the property, and I’m also pleased to share that the scaffolding has now started to come down as the exterior works near completion. I understand your frustration regarding the room upgrade. As a valued Platinum member and a loyal returning guest, you’ve received upgrades with us in the past, so I can appreciate why this experience was disappointing. We should have taken more time to explain the situation and ensure you felt properly looked after. Thank you for your continued loyalty and for sharing your experience with us. We truly value having you as a guest and hope to welcome you back for a much better stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Maurice, Thank you for taking the time to share your feedback. It’s wonderful to hear that you enjoyed our friendly reception service, convenient location, generous room size, and excellent shower pressure. We appreciate your comments regarding the room being dated and will certainly take this feedback on board as we consider future improvements. We hope to welcome you back again soon! Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Denis J. M., Thank you very much for taking the time to share your feedback regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive such positive comments, and I will be delighted to share your feedback with our team. I am sure your kind words will be a wonderful source of encouragement for our staff as we continue to strive for excellence and provide the highest level of service to our guests. Thank you once again for sharing your experience with us. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Glenn M., Please accept our sincerest apologies for the disruption and discomfort caused by the scaffolding outside your balcony during your stay. We completely understand how concerning and intrusive it must have felt to have labourers working on the scaffolding with a direct view into your bedroom and lounge. We also sincerely regret that you were not informed of the works in advance. We appreciate that your privacy and comfort are extremely important, and on this occasion, we clearly fell short of the experience you should have received. Please be assured that we take your feedback very seriously and will share your concerns with our team so that we can review how such works are communicated to our guests in the future. Thank you for bringing this matter to our attention, and once again, we are truly sorry for the inconvenience and intrusion you experienced. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Peter B., Thank you very much for your lovely review and for sharing your experience with us. We are delighted to hear that you had a very pleasant stay and enjoyed the spaciousness of your apartment, as well as the beautiful harbour views from your room. It is wonderful to know that these aspects contributed to an enjoyable visit. We truly appreciate your kind feedback and look forward to welcoming you back to The Sebel Quay West Auckland for another pleasant stay. Sincerely, Sebastian Paletasala Rooms Division Manager