Name: The Sebel Quay West Suites Auckland - 4.5 Star CBD Apartment Hotel - ALL
Address: 8 Albert Street, AUCKLAND, 1010, NZ
Telephone: +6493096000
Rating: 4.4

The Sebel Quay West Auckland

An intimate 4.5 star apartment style hotel which is within 200 meters of the harbour right in the heart of Auckland's central business district and downtown shopping precinct. 28 well-appointed 1, 2 and 3 bedroom apartments enable guests to choose the convenience of hotel services or savour the independence that only apartment style accommodation can deliver.

The Sebel Quay West Auckland is just minutes from the city's iconic Viaduct Harbour and Downtown shopping precinct - making it the ideal apartment stay for visitors looking to experience the best in retail therapy, waterfront views and fine dining. Take a stroll down Queen Street, explore the Britomart Precinct, or head to shopping hotspots in nearby Parnell, Newmarket and Ponsonby. Afterwards, head back to the Viaduct to relax by the harbour and indulge in local cuisine.

The property will be undertaking an exterior painting upgrade from December 2025 to July 2026. These works will take place during normal business hours, Monday to Friday. Please note that views from the rooms will be impacted, as scaffolding will be in place during this period. Should you have any questions or require further information, please do not hesitate to contact our hotel team at h8802@accor.com Thank you for your understanding

Hotel extras

Central Auckland CBD location, steps from transport, dining, shopping & attractions
Spacious self-contained apartments with city & harbor views, ideal for business or leisure
Indoor heated swimming pool with sauna, spa pool and gym facilities
24-hour service with check-in/out, free Wi-Fi and convenient on-site parking

Our accommodation(s)

Apartment

One Bedroom Apartment

3 pers. max
76 m² / 818 sq ft

Bedding 1 x Double bed(s)

See availabilities

Apartment

Two Bedroom Apartment

5 pers. max
132 m² / 1420 sq ft

Bedding 2 x Double bed(s)

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

+64 9 309 6000

+64 9 309 6150

MARITIME MUSEUM

Museums

Access: 400 m / 0.25 mi 5 min walk / 2 min drive

ART GALLERY

Art and Culture

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

AUCKLAND ZOO

Zoo

Access: 6 km / 3.73 mi 1 hrs 10 min walk / 10 min drive

BOTANIC GARDENS

Botanical gardens

Access: 25 km / 15.53 mi 20 min drive

WAITOMO CAVES

Tourist attraction

Access: 206 km / 128 mi

VIADUCT HARBOUR

Marina

Access: 800 m / 0.5 mi 10 min walk / 5 min drive

Up Cafe

Restaurant and cafe district

Access: 0 m / 0 mi 1 min walk / 1 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
100% Non Smoking Property

Pool

Non contractual photo

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 544 reviews

Helph M. H. Business - 5/6/2026 Confirmed reviews ALL

The hotel is well located in Auckland’s Central Business District. It’s very close to bus stops and Auckland Harbour. There are many shops, restaurants, and bars around. The room was quite large and very clean. The customer service was top-notch. The rooms just need a bit of refurbishment because they look a bit old.

Dear Helph M. H., Thank you for taking the time to share your feedback following your stay at The Sebel Quay West Auckland. We’re delighted to hear you enjoyed our central location within Auckland’s CBD, with easy access to the harbour, public transport, and the many nearby shops, restaurants, and bars. It’s also wonderful to know you found your room spacious and very clean, and that our team’s customer service made such a positive impression during your stay. We appreciate your comments regarding the room furnishings and décor. Your feedback regarding refurbishment has been noted, as we continually look for ways to enhance and modernise our guest experience. Thank you again for your valued feedback, and we hope to welcome you back again soon Sincerely, Sebastian Paletasala Rooms Division Manager

Wendy T. Families - 5/3/2026 Confirmed reviews ALL

When we arrived, we were given keys to a room that already had occupants inside. It was around 1am, and the situation was quite distressing for both them and us. After that, I was moved to another room, but I noticed it didn’t have deadbolts, which left me feeling unsafe. Later, while I was jet lagged and resting, cleaners entered the room—I hadn’t heard their knocking—which added to my sense of discomfort and lack of privacy. Given these experiences, I didn’t feel at ease continuing my stay, so I made the decision to cancel the remaining 11 nights.

Dear Wendy T., Thank you for taking the time to share your feedback following your stay at The Sebel Quay West Auckland. I am truly sorry for the distressing and uncomfortable experiences you encountered during your arrival and stay. Being given access to an occupied room in the middle of the night is completely unacceptable, and I can only imagine how upsetting and alarming that must have been for both you and the other guests involved. Please accept my sincere apologies for this serious error. I am also very sorry to hear that your subsequent room did not provide you with a sense of security, and that the situation was further compounded by housekeeping entering while you were resting. I understand how these events would have made it extremely difficult for you to feel safe, comfortable, or able to relax during your stay. We take guest safety, privacy, and security very seriously, and it is clear that on this occasion we did not meet those standards. Your experience has been escalated to our senior management team for immediate review so that these processes are thoroughly investigated and strengthened. I regret that these issues led to your decision to shorten your stay, and I sincerely apologise for the impact this had on your travel plans. Thank you again for bringing this to our attention, and for giving us the opportunity to review and improve our procedures. Sincerely, Sebastian Paletasala Rooms Division Manager

Alan L. Friends - 4/28/2026 Confirmed reviews ALL

Good

Hi Alan L., Thank you for your feedback. We’re glad you enjoyed our central city location—it’s great to hear it made your stay more convenient. We hope to welcome you back again soon at The Sebel Quay West Auckland. Sincerely, Sebastian Paletasala Rooms Division Manager

Scott W. Business - 4/21/2026 Confirmed reviews ALL

Doing construction to the façade of the building. There is only one lift working. Which makes it very difficult if you’re on a higher floor.

Dear Scott W., Thank you for your feedback. We sincerely apologise for the inconvenience caused by the ongoing façade construction and the limited lift availability during your stay. We understand how challenging this can be, especially for guests staying on higher floors, and regret the disruption to your experience. These works are part of important improvements to the building, and we appreciate your patience while they are underway. Your comments are valuable and help us better understand the impact on our guests. We hope to have the opportunity to welcome you back in the future once these upgrades are complete. Sincerely, Sebastian Paletasala Rooms Division Manager

Cassandra B. Couples - 4/19/2026 Confirmed reviews ALL

Lovely stay in this centrally located and spacious apartment. Very well located to Ferry terminal, the centre of the City and coffee shops and restaurants. We had a lovely view. Apartment was a little dated with broken PowerPoints and the beds need updating.

Hello Cassandra B., Thank you for your lovely feedback. We’re so pleased to hear you enjoyed the spacious apartment, central location, and the views—it’s great to know you made the most of everything nearby. We also appreciate you pointing out the areas that need attention. Your comments about the power points and beds have been noted, and we’ll be looking into these improvements to ensure a more comfortable stay for future guests. We hope to welcome you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager