The Sebel Quay West Auckland 4.5 stars

Name: The Sebel Quay West Auckland
Address: AUCKLAND, 1010, NEW ZEALAND
Telephone: (+64)9/3096000
Rating: 4.3

Customer review rating 4.3/5 1,392 reviews

ALLSAFE approved hotel

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+ 18 Services

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The Sebel Quay West Auckland

An intimate 4.5 star apartment style hotel which is within 200 meters of the harbour right in the heart of Auckland's central business district and downtown shopping precinct. 36 well-appointed 1, 2 and 3 bedroom apartments enable guests to choose the convenience of hotel services or savour the independence that only apartment style accommodation can deliver.

The Sebel Quay West Auckland is just minutes from the city's iconic Viaduct Harbour and Downtown shopping precinct - making it the ideal apartment stay for visitors looking to experience the best in retail therapy, waterfront views and fine dining. Take a stroll down Queen Street, explore the Britomart Precinct, or head to shopping hotspots in nearby Parnell, Newmarket and Ponsonby. Afterwards, head back to the Viaduct to relax by the harbour and indulge in local cuisine.

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Private indoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
AUCKLAND INTLPaying
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Need your room as early as 10am on the day you arrive? Take advantage of this exclusive option and claim your room right away. Who said the day of travel should shorten your holiday?
- LATE CHECK-OUT UP TO 4PM (Paying)Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Babysitting on requestPaying

BreakfastPaying

Self service business centre
Copy/print service availablePaying

Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010
auckland
new zealand

Tel: +6493096000

Fax: (+64)9/3096150

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
AUCKLAND AIRPORT At 20km / 12.43 miles
By plane
AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

GPS :-36.84498, 174.765347

Our accommodation(s)

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

One Bedroom Apartment

Max. number of persons: 4
Area: From 76 m² / 818 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

Two Bedroom Apartment

Max. number of persons: 6
Area: From 132 m² / 1421 sq ft

High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

Apartments

Amazing staff, spacious and clean units

Harprit singh M 27/10/2020 TripAdvisor review

Amazing clean property.. excellent location.. Room was very well located with view of city and harbor bridge. Best thing is In-house laundry...... Friendly Staff.. big call out for Nithesh.. Thank you!

Cosy & Comfortable

aditch0pra 05/08/2020 TripAdvisor review

A short and sweet stay, many thanks to Helen (might have the wrong name) to guide & help us with parking as it was a maze. All team members we came into contact were lovely and very helpful. Thank you for the baby cot.

Dear Aditch0pra, Thank you for your feedback and it was wonderful to hear of your overall enjoyable stay. your comments will be shared with Helen and my entire team to encourage their efforts to ensuring that The Sebel Quay West Auckland hotel remains a leader in excellence. Thank you again for taking the time to write the review and we hope to welcome you back for your next visit soon. Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Amazing stay

amandabertolossi 26/07/2020 TripAdvisor review

Wish I had stayed longer to be fair. Check in was super personalized and they welcomed me by my name before I even said who I am. Team was super helpful, room had a great view. Will definitely return!

Dear Amandabertolossi, Thank you for taking the time to provide us with such valuable feedback from your stay. Your kind words serve as big motivation for us all to keep doing better for our valued guests, and we certainly cannot wait to welcome you back for your next visit to The Sebel Quay West Auckland! Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Not a 5 star hotel

Sarita S 22/07/2020 TripAdvisor review

A very disappointing stay. We were lead to believe it is a five star hotel but it is far from that. We are gold members of the ALL loyalty programme. No welcome gift, no upgrade (said they were fully booked but the lobby was vacant on the 5 times we were there?). No instructions given about car parking (there are road works at the front so you need to drive around the building to the back and find where the car park is then find a parking spot). The apartment has seen better days as looking old, tired and very unappealing. also not very clean and the corridors smelt of old cooking, not pleasant! No bath robes either or turn down service. Disappointed :( They tried to charge me valet parking rate (would have been happy to pay a car park fee but not valet rate as we drove in and out ourselves and struggled to get a park each time) I said it was outrages to charge us valet parking and the fee was waived. the two staff that we saw there were very nice and friendly.

Dear Sarita, At first, I would want to thank you for taking the time to share your experience with us. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I’m truly sorry to read the issues you experienced during your recent stay with us. Please be assured that this is not the kind of service that we would like to offer to our guests and I completely understand your dissatisfaction. The Sebel Quay West is an Apartment Hotel unlike other hotels with a fully functioning kitchen in every apartment (where residents and guests have the privilege to cook meals during their stay). Please accept my sincere apologies that you felt our hotel was unable to provide the benefits of you being a Gold Member. We really appreciate your continued loyalty to Accor and our team receive tremendous feedback from guests and members who return year after year, so I am also disappointed to hear this was not the case for you. Our team is highly spoken for looking after our members as we proactively offer upgrades to our premium members. However, as you are aware, upgrades are offered subject to availability. It is beyond our control, when the hotel is fully booked with all room categories to offer upgrades to our priviledged members. With regards to car park, we do not offer valet services as our hotel has always had self parking facility and a standard secure parking fee of $38 is charged to every guest. Also, the road works happening outside the hotel are planned works carried out by Auckland Council for transportation upgrades which again leaves things beyond the hotel's control. The team at Sebel are trying their best to contact every guest prior to arrival to inform about works and assist with driving directions to the hotel. Due to the current global health crisis, all non-essential services like turn down services have been discontinued for health concerns and non essential items like bathrobes are delivered upon request. Once again, please accept our apologies for all inconveniences. We hope you give us another opportunity to turn your experience around and make you experience true Sebel Hospitality. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West and The Sebel Auckland Viaduct Harbour

Excellent Location - Fantastic Staff

552monsl 21/06/2020 TripAdvisor review

The Sebel Quay West will not disappoint. The location is fantastic - so close to all the city highlights - yes there are roadworks underway but that does not stop your stay being fantastic. The staff ar so accommodating - the apartments are great for friends and families with fully equipped kitchens and themost fantastic views of the city - our favorite place to stay when in Auckland -

Very bad experience with staff at check-in

Daydream661819 11/03/2020 TripAdvisor review

We arrived 4.30 pm on Friday -I checked in online the day before and was told the room key would be waiting at the priority desk when we arrived...the check-in person ignored this and began the process of checking my drivers license,and the credit card used to make the booking...we didn't get to the room until 5pm

Top class hotel

Trevor D. Couples - 27/02/2020 Confirmed reviews ALL

From the warm greeting from Aniket and Loren the whole experience was luxurious and well above our expectations of a luxury hotel. Recommend to anyone.

Dear Trevor D., We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Lee Duty Manager

Large inner city apartment

Jan P 27/02/2020 TripAdvisor review

Great place to stay for a family - we had 2 adults and 2 adult children so we stayed in the 2 bedroom apartment. We had a full kitchen and living area and 2 bathrooms. Fabulous extra space as we were all getting ready fat the same time or a wedding. Very close to Viaduct which was great for walk in the morning for breakfast with several cafes to choose from.

Dear JanCromwell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and took advantage of the location to everything. We hope we will be able to welcome you back for another great stay!! Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

The best stay of the holiday

Robby &. L. Couples - 19/02/2020 Confirmed reviews ALL

Hotel staff were amazing, they stayed on the phone for almost 20mins hepling me get around the road works and street blockages to reach the hotel. Then when we arrived we had a complimentary upgrade. OMG.... the upgrade was to the penthouse, a thre bedroom apartment looking out on the harbour. the apartment was bigger than our house, two balconies, kitchen laundry, 2 bahrooms. what an amazing way to finish off our holiday.

Dear Robby C., We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Lee Duty Manager The Sebel Quay West Auckland

Sub par service

Jonathan Business - 17/02/2020 Confirmed reviews ALL

-Giving a room on 8th floor, stepped out of the lift to no carpet, electrical hanging. -Requesting room change, being told the hotel is totally full, no rooms available. -Then complaining some more and then being given a room that is perfectly available. -Taxi arranged on departure, double the cost of a normal taxi - would have been nice to be informed, rather than taken for a ride. -Still waiting for holding amount to be released and hotel stay charged to my card - which is now holding up me claiming the final amount back from work.

Dear Jonathan, Thank you for taking the time to share your experience. I am sorry for the issues you experienced on arrival which were a disappointing let down. The taxi we booked for you would be a Co-op taxi, who operates by meter numbers only. So the cost comes down to the distance and how bad is the traffic. If you are not happy with the price, please do contact Co-op taxi so they can explain further as why you were charged double. The holding amount has been released on the day of departure. The pending amount now should have come off from your account, however, your available balance would go up. Please do not hesitate to contact us on +6… if you have any other enquiries. Thank you again for taking the time to review The Sebel Quay West Auckland. We will wish for the pleasure of welcoming you back to our hotel in the near future. Safe travels, See you next time! Lily Li Assistant Manager The Sebel Quay West Auckland

Construction zone inside and out with the oldest rooms ive ever seen.

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Shocking

Dear Eduardo, Thank you for sharing your experience with us. At first, please accept my apologies for the issues you faced during your stay. Please be assured that your feedback will be shared with our management team and we will try our level best to remove all shortcomings as soon as possible. Our hotel is in process of reviewing its rooms and we hope to have a refurbishment program in place soon. Once again thank you for your feedback and we hope you give us another opportunity to better serve you in future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Currently not a great location but everything about the hotel was great

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Lucky enough to receive a room upgrade and it was superb.

Dear Michael D., Thank you for your loyalty as a valued Accor member and for taking the time to review your experience. On behalf of the team, I appreciate your detailed review and delighted you enjoyed a great stay, with guest room upgrade. We look forward to welcoming you back in the future should you return to Auckland. Sincerely, Melissa Lee Duty Manager The Sebel Quay West Auckland

Stay was good nothing spectacular

Daniela Business - 11/02/2020 Confirmed reviews ALL

Unfortunately it was very frustrating at the start as difficult to find with the roadworks. With no offence to the staff, I found it very difficult to understand the accent with the person trying to assist me figure out where to go an park, let alone get into the location itself. I unfortunately had the same issue when checking in where I found it hard to understand what was being said. Again, not the staff members fault, just a foreign accent. Apartment was clean and all I needed for the evening with every amenity provided.

Dear Daniel, Thank you for taking the time to share your experience. The team and I appreciate the balanced feedback and I will look into the aspects of your arrival experience that were unsatisfactory. We hope to welcome you back to the hotel in the near future and showcase the improvements accordingly. Kind Regards, Lily Li Assistant Manager The Sebel Quay West Auckland

Well located

Zv Families - 09/02/2020 Confirmed reviews ALL

Location is great, shame about all the construction outside and the road work.

Dear Zeljka, Thank you very much for taking the time to review The Sebel Quay West. Our location is definitely a strong point for our property, and I am glad that it provided you with ease of access to all Auckland City has to offer. We hope for the pleasure of welcoming you back to our Hotel in the near future. Warm Regards, Lily Li Assistant Manager The Sebel Quay West

Ok but foyer on room level stunk

Stuart Business - 09/02/2020 Confirmed reviews ALL

Check in had trouble finding my booking though it was eventually found under exactly the details I gave. The room was okay for the type of hotel but the rate very high given lack of rooms on the city. The bathroom urgently needs a remodel. The level 17 lift foyer stunk.

Dear Stuart, Thank you for your continued loyalty to Accor and for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations, please allow me to express my apologies. The team receive tremendous feedback from our guests who return year after year, so I am disappointed to hear this was not the case for you. I apologise for this. The hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. Your feedback will be shared with the team to ensure we are striving to provide the best facilities and services available. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Home whilst in Auckland

Denis Business - 09/02/2020 Confirmed reviews ALL

Friendly and fantastic as usual

Dear Mr O., As always, it is a pleasure having you stay with us. It was indeed a pleasure to welcome you personally on your recent visit to Auckland. I hope you enjoyed the upgraded room!! Thank you for your great reviews and for your continued loyalty to Accor. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Great value for money

sanittapongf Family - 04/02/2020 TripAdvisor review

This was my second stay at Sebel Quay West as hte first visit in April last year. Location, receptionist, in-room faciities were pretty much excellent. We can confirm that the amount we spent was worthiness.

Dear sanittapongf, As always it is a pleasure having you stay with us. Thank you for your great reviews and your continued loyalty to The Sebel. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Great location and 2 bedroom apartment was huge

Kirsti Families - 02/02/2020 Confirmed reviews ALL

We stayed for 3 nights in a 2 bedroom apartment. The apartment was very big and whilst it was a little outdated, it had everything you needed for a very comfortable stay. The staff were very helpful and friendly. The location was also great. We would stay again

Dear Ian S., We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. Also, I am glad that you had a pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Melissa Lee Duty Manager

Great location with access to the main shopping scene

Anonymous Families - 30/01/2020 Confirmed reviews ALL

Very friendly staff within the restaurant. Clean and comfortable room. Difficult to access the motel with a vehicle due to the CBD construction works.

Dear Wayne, Thank you for the review of our hotel! We are glad that you enjoyed your overall stay and hope to see you again very soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

We enjoyed our room and stay the staff were great to deal with.

Reece K. Families - 28/01/2020 Confirmed reviews ALL

The one complaint we do have is that we were unable to use our Accor card for meals at the cafe and that there was no evening meals available. The staff did mention to us that we would be able to eat at the Mecure across the Rd and that our Accor membership could be used and points rewarded. We wen't across to the Mecure only to be told that they were booked and we couldn't eat there we looked around and it was empty so we left confused and unable to use are membership card. It would have been better if the staff at the Sebel had told us from the start that we couldn't eat there rather than wasting our time going there to be told we couldn't.

Dear Reece, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations, please allow me to express my apologies. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please be rest assured that we will take the appropriate measures to address the problem to prevent future occurrence. The team at Grand Mercure has been spoken to. We really appreciate your Accor Membership and therefore we understand that you could not use your F&B benefits that you were entitled to. Apologies for not having a restaurant on site. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

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