The Sebel Quay West Auckland 4.5 stars

Customer review rating (ALL Rating) 4.4/5 574 reviews

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

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Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  574 reviews

Customer review rating 4.5/5

Tracie H. Business - Confirmed reviews ALL

Staff were extremely helpful and courteous. Great room and hotel is well located.

Customer review rating 4.5/5

Vickers A. Business - Confirmed reviews ALL

Generally positive, although the room and fittings are well past their prime

Customer review rating 4.5/5

Stuart L. Couples - Confirmed reviews ALL

We needed a well located stay to allow us to walk to the cruise terminal and access to good dining. Sebel was spot on for everything we needed. Would definitely stay again.

Hi Stuart, Thank you for the lovely feedback! We're so glad the location worked perfectly for your cruise plans and that you enjoyed having great dining options close by. It’s wonderful to hear that Sebel ticked all the boxes for your stay. We truly appreciate you choosing to stay with us and would love to welcome you back again next time you're in town. Safe travels until then! Warm regards Sebastian Paletasala Rooms Division Manager

Customer review rating 2.5/5

Marc T. Friends - Confirmed reviews ALL

Two out of three lifts were out of order, and for a 32 story facility, the wait time was felt. The sauna was out of order and not in receipt of any urgent attention or repair. The spa was cold and in a very unclean state. The room was spacious and clean, yet in a poor state of repair. Overall, maintenance and facilities are not a high priority for this hotel. The location is fantastic, however I would favour other properties over this in the future.

Dear Marc T., Thank you for taking the time to share your experience. I’m really sorry to hear that several aspects of your stay didn’t meet expectations. Waiting for lifts in a 32-storey building can certainly be frustrating, and I completely understand how disappointing it must have been to find the sauna out of order and the spa not in the condition it should be. I’m glad to hear you found the room spacious and clean, and that you enjoyed our location. That said, it’s clear we fell short when it came to the overall upkeep and facilities, and your comments about maintenance and the condition of the room are genuinely appreciated. They’ll be shared with the team so we can focus on the areas that need attention. Thank you again for your honest feedback. While I’m sorry we didn’t deliver the experience you were hoping for this time, we do appreciate you highlighting these issues. Warm regards Sebastian Paletasala Rooms Division Manager

Customer review rating 4.0/5

John G. Couples - Confirmed reviews ALL

Great views. Only one night. No bar or room service

Other web-users rate our hotel

  • 367 reviews 9.4/10 Location
  • 490 reviews 7.5/10 Room
  • 311 reviews 9.1/10 Service
  • 6 reviews 7.5/10 WiFi
  • 209 reviews 8.3/10 Comfort
  • 122 reviews 3.7/10 Vibe
  • 104 reviews 5.6/10 Cleanliness
  • 45 reviews 7.7/10 Pool

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