Had a delightful stay,in a very clean well equiped very comfortable apartment ,which had a large terrace with great views, the staff were very good,very helpful ,,Location of the apartment is excellent, close to the train station ,the ferries ,,and viaduct harbour

Hotel is getting very old and tired, all staff were super friendly but rooms certainly need a do up. Good location but as we stayed during Level 3 lockdown none of the hotels facilities were open and they didnt/couldnt even service the rooms at all. which when staying for 8 nights was not great. The room we had (one bedroom apartment) had an extremely noisy rangehood and the electric plug in the bathroom was broken - it worked but was physically broken which is not great in a wet environment. Really disappointed we didnt get upgraded to a bigger unit especially it was an 8 night stay, there were certainly not full, got some lame excuse that it hadn't been serviced. No recognition of Accor platinum status

Recently spent five nights at SEBEL and very happy with the location and satndard of food at UP CAFE. Had a little trouble with air conditioning and later with door lock requiring new batteries. [ Serviceman came from neighbouring Hotel to fix.....45 minutes] Adequately rewarded for inconvenience. Evening front desk not fully aware of bus availability or menu at Mercuure in Queen Street. Need more local knowledge to assist residents. Excellent situationfor transport, especially since th RED bus loops around Queen Street etc.

I booked a 2 bedroom apartment as I was travelling with 4 staff members, total 5 adults. I had written in the notes, if possible could we sleep in separate beds. On arrival they had upgraded us to a 3 room apartment and the housekeepers brought additional linen so the sofa beds could be used. Our greeting at reception was friendly and genuine. My original booking had to be moved, due to COVID, and no additional fees were charged. Everything was very seem less. Very happy stay.

We had a great stay for our Easter break. Check in and out was smooth. Our room had magnificent views of the viaduct and sky tower from the 20th floor. Sunny at reception was super helpful as well. He advised of good eating places and gave us good tips on sites to visit. Thank you Sunny