The Sebel Quay West Auckland 4.5 stars

Customer review rating (ALL Rating) 4.4/5 585 reviews

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8 Albert Street, 1010 AUCKLAND, New Zealand

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

Telephone
Fax +64 9 309 6150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Non contractual photo

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  585 reviews

TripAdvisor Rating  4.1/5  818 reviews

Customer review rating 3.5/5

Vernon W. Families - Confirmed reviews ALL

Once we found the the parking and location, it was great.

Dear Vernon, Thank you for sharing your rating and feedback. We are pleased to know that your stay was enjoyable once you were settled in. We appreciate your comments regarding parking and will continue to review how we communicate arrival information to make the experience clearer for our guests. We are looking forward to welcoming you again. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Customer review rating 2.5/5

Bronwyn W. Business - Confirmed reviews ALL

I am pleased to have this opportunity to provide private feedback. This is a great property and location...however...the room was very tired, actually beyond tired. In fact, it is definitely detrimental to the Sebel name. I passed this feedback to staff on departure and was told there was nothing that could be done about it as it is the hands of each owner. This was my second stay this year. The first was a corporate stay through my company. We look for this style of hotel for our staff. The previous apartment was a 2 room...again it was tired. Two bad experiences mean you have missed out on out corporate account. A pity.

Dear Bronwyn, Thank you for taking the time to share your feedback. I am sorry to learn that your recent stays did not meet expectations and that the condition of the apartments detracted from your experience. Your comments are taken seriously, as maintaining standards aligned with the Sebel brand is important to us. We appreciate you raising these concerns, and your feedback will be reviewed to assist with ongoing discussions around refurbishment priorities and overall presentation. Thank you for bringing this to our attention. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Customer review rating 1.5/5

Sandy J. Business - Confirmed reviews ALL

The Sebel QWA is so understaff that you have to ring the bell at check in counter. When staff eventually arrive with cleaning tray, I'm apathetically asked "Can I help you". They can clearly see that I have luggage and the time is 2pm so obviously I want to check in. There is no energy, no enthusiasm, no smile and hardly a welcome. I don't blame the staff if the guest arrival person is also having to do cleaning. Entry and exit into the building is by pushing a button or swiping a card. On arrival the building is covered in scaffolding so hard to find the entrance. We were not aware that the building was undergoing external renovations until we arrived. There was no mention of this on the Accor booking site. We would never have chosen to stay. They upgraded me to a double bedroom apartment because I am an Accor member which is nice thought. The accommodation was tired and some of the furniture looked like it came from a second hand thrift shop. Mismatched dining room chairs, side table that was used as entertainment stand, small TV's in the lounge and master that are cheap and decades old. The bathroom had cracked tiles, peeling and bubbling cupboard doors, dirt / grub marks on the doors, cracked basin, shower head that kept falling and would not stay up to even shower properly. The first night when I switched off the bathroom lights a fuse / circuit must have blown as the bedroom lamps and power outlets on beside walls were no longer working. There was only one out of 3 lifts working and there is no where for guests to be picked up and dropped off. The only thing going for the hotel was the location and spacious rooms.

Dear Sandy, Thank you for taking the time to share your feedback. We regret to learn that your stay did not meet expectations and that aspects of service, maintenance, and presentation detracted from your experience. Your comments regarding the arrival experience, staffing, building access, and condition of the accommodation have been noted and shared with the appropriate teams for review. These areas are important to us, and your feedback helps identify where improvement is required. We appreciate you acknowledging the location and spacious rooms, and we thank you for bringing these matters to our attention. Kind regards Dale M. General Manager The Sebel Quay West Auckland

Nice and big room in CBD of Auckland

TripAdvisor rating 4.0/5

visitlimp TripAdvisor review

The hotel itself is very strategically located at AUCKLAND CBD. Very convenient to go anywhere, few steps to Queen Street and harbor. Room is pretty big, clean and comfort although a bit tired. However, I'm quite happy to stay here and willing to come back again

Customer review rating 4.0/5

Kim H. Families - Confirmed reviews ALL

We always stay at the Sebel Quay West when visiting Auckland primarily due to its location and the staff are always lovely. On these stays we always have a rollaway in a one bedroom, on this stay the rollaway was extremely uncomfortable and resulted in a very poor nights sleep. I would like to suggest that a topper pad of some description be used, the bed was hard as a board and you could feel all the springs. As a member of Accor I feel I should pass this feedback on to you. Thank you

Dear Kim, Thank you very much for your rating and for taking the time to share your detailed feedback. It is wonderful to know that you continue to choose us and that our team consistently provides a welcoming experience. We appreciate your comments regarding the rollaway bed and will review your suggestion to ensure a more comfortable option for future stays. Your feedback is valuable and helps us improve the guest experience. We are looking forward to welcoming you again. Kind regards Dale M. General Manager The Sebel Quay West Auckland

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Other web-users rate our hotel

  • 372 reviews 9.5/10 Location
  • 508 reviews 7.7/10 Room
  • 328 reviews 9/10 Service
  • 6 reviews 4.2/10 WiFi
  • 126 reviews 3.7/10 Vibe
  • 116 reviews 6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.