The Sebel Quay West Auckland 4.5 stars

Because we couldn't travel overseas a friend and I decided to stay overnight in Central Auckland, although we are Aucklanders ourselves. Our stay at the Sebel was fantastic- easy parking, great service and a lovely one bedroom apartment with sofa bed which the hotel made up, overlooking the harbour. Complimentary wine each - what could be better. A short walk to the Viaduct for a lovely dinner out, up to Sky City for the jazz band and the All Blacks win - then a delightful brekky next morning at the Sebel..11am check out was perfect. Thank you Sebel.

Amazing clean property.. excellent location.. Room was very well located with view of city and harbor bridge. Best thing is In-house laundry...... Friendly Staff.. big call out for Nithesh.. Thank you!

A short and sweet stay, many thanks to Helen (might have the wrong name) to guide & help us with parking as it was a maze. All team members we came into contact were lovely and very helpful. Thank you for the baby cot.

Wish I had stayed longer to be fair. Check in was super personalized and they welcomed me by my name before I even said who I am. Team was super helpful, room had a great view. Will definitely return!

A very disappointing stay. We were lead to believe it is a five star hotel but it is far from that. We are gold members of the ALL loyalty programme. No welcome gift, no upgrade (said they were fully booked but the lobby was vacant on the 5 times we were there?). No instructions given about car parking (there are road works at the front so you need to drive around the building to the back and find where the car park is then find a parking spot). The apartment has seen better days as looking old, tired and very unappealing. also not very clean and the corridors smelt of old cooking, not pleasant! No bath robes either or turn down service. Disappointed :( They tried to charge me valet parking rate (would have been happy to pay a car park fee but not valet rate as we drove in and out ourselves and struggled to get a park each time) I said it was outrages to charge us valet parking and the fee was waived. the two staff that we saw there were very nice and friendly.

The Sebel Quay West will not disappoint. The location is fantastic - so close to all the city highlights - yes there are roadworks underway but that does not stop your stay being fantastic. The staff ar so accommodating - the apartments are great for friends and families with fully equipped kitchens and themost fantastic views of the city - our favorite place to stay when in Auckland -

We arrived 4.30 pm on Friday -I checked in online the day before and was told the room key would be waiting at the priority desk when we arrived...the check-in person ignored this and began the process of checking my drivers license,and the credit card used to make the booking...we didn't get to the room until 5pm

From the warm greeting from Aniket and Loren the whole experience was luxurious and well above our expectations of a luxury hotel. Recommend to anyone.

Great place to stay for a family - we had 2 adults and 2 adult children so we stayed in the 2 bedroom apartment. We had a full kitchen and living area and 2 bathrooms. Fabulous extra space as we were all getting ready fat the same time or a wedding. Very close to Viaduct which was great for walk in the morning for breakfast with several cafes to choose from.

Hotel staff were amazing, they stayed on the phone for almost 20mins hepling me get around the road works and street blockages to reach the hotel. Then when we arrived we had a complimentary upgrade. OMG.... the upgrade was to the penthouse, a thre bedroom apartment looking out on the harbour. the apartment was bigger than our house, two balconies, kitchen laundry, 2 bahrooms. what an amazing way to finish off our holiday.

-Giving a room on 8th floor, stepped out of the lift to no carpet, electrical hanging. -Requesting room change, being told the hotel is totally full, no rooms available. -Then complaining some more and then being given a room that is perfectly available. -Taxi arranged on departure, double the cost of a normal taxi - would have been nice to be informed, rather than taken for a ride. -Still waiting for holding amount to be released and hotel stay charged to my card - which is now holding up me claiming the final amount back from work.

Shocking

Lucky enough to receive a room upgrade and it was superb.

Unfortunately it was very frustrating at the start as difficult to find with the roadworks. With no offence to the staff, I found it very difficult to understand the accent with the person trying to assist me figure out where to go an park, let alone get into the location itself. I unfortunately had the same issue when checking in where I found it hard to understand what was being said. Again, not the staff members fault, just a foreign accent. Apartment was clean and all I needed for the evening with every amenity provided.

Location is great, shame about all the construction outside and the road work.