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The Sebel Quay West Auckland 4.5 stars

TripAdvisor rating 4.0/5 736 reviews
The Sebel Quay West Auckland
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Hotel extras

The Sebel Quay West Auckland located in Auckland's CBD within walking distance of Viaduct Harbour, Queen Street shopping and Spark Arena. The Sebel Quay West Auckland Apartments are ideal for long stay and relocation guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010
auckland
new zealand

Tel: +6493096000

Fax: (+64)9/3096150

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles

  • By plane

    AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

GPS :-36.84498, 174.765347

Our accommodations

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

One Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 76m²
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 132m²
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our guest reviews for
The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,373 reviews

tripadvisor

TripAdvisor Rating 4.0/5

736 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable, friendly and relaxing

Customer review rating 4.4/5

Anonymous Friends - 17/01/2020 Confirmed reviews ALL

Very friendly and helpful welcome. I had booked a single bedroom, with the request for a sofa bed to be made up. On arrival I was advised that I had been upgraded to a two-bedroom apartment. I was delighted as I had really wanted to treat my friend. We loved the spacious living area, two bedrooms and two bedrooms, which suited our needs perfectly. We were in town to attend the ASB Women's Tennis and were able to walk to and from Stanley Street each day because of the central location of the Quay West. We would both definitely stay again.

Customer review rating 4.4/5

Anonymous Business - 14/01/2020 Confirmed reviews ALL

We did not receive any warning about roadwork ahead of the trip (we had made the booking many months ago). While request to have the pull-out sofa to be prepared for bed was met in a timely fashion, the quality of the mattress was quite bad. One day cleaning in the bathroom left a lot to be desired.

Good facilities however staff lacked knowledge about the Accor Loyalty program

Customer review rating 4.4/5

Justin Business - 13/01/2020 Confirmed reviews ALL

The accommodation was fine, clean and comfortable however staff where unfamiliar with the benefits of an Accor Plus member with Platinum Status.

Mrs

Customer review rating 4.4/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

Good location but room was very out dated, worn and disappointing. Hotel is generally in a state of disrepairs. Disappointing to see pool not working as we had children with us and that when I looked at the reviews this has been the case for over two months and we had not been advised of this before our stay.

Wonderful Serviced Apartment in Auckland near Wharf

Customer review rating 4.4/5

Esther M. Families - 06/01/2020 Confirmed reviews ALL

After a tiring journey from Queenstown, it was a relief to be warmly welcomed to The Sebel Quay. We were upgraded to a 3 bedroom apartment, which had a kitchen outfitted with everything one would need to prepare gourmet meals. The beds were super comfy and the entire place was very clean. Best of all, the staff were very well-trained and responsive to our questions and requests. The wifi was fast and there were cable channels available. As it was our last stop on our 21-day journey throughout New Zealand, we could stay for only a night before our flight back home. Next time, we will surely stay longer. Thank you for the warm hospitality.

Met requirements for a 1-night family stay

Customer review rating 4.4/5

Vanessa K. Families - 06/01/2020 Confirmed reviews ALL

We stayed 1-night as a stopover before flying home from NZ. The interleading apartment had what we needed in terms of check-in staff, space and location. The beds were great and linen clean, the bathrooms were clean. Overall, the apartment is old and needs some love - curtains coming off rails, windows don't close properly so even on 22nd floor, there is city noise, carpets old. Also, the swimming pool was closed for renovation.

As expected satisfactory stay

Customer review rating 4.4/5

Katrina Couples - 06/01/2020 Confirmed reviews ALL

I have stayed at the Sebel Quay West 5 times now. This was probably the lease enjoyable stay as I was disappointed with the maintenance work happening in the hall.

Dear Katrina, Thank you for your stay with us. We are sorry to hear that your experience did not meet your expectations. At the Sebel we strive to provide excellent guest experience at all times but I am sorry that this was not the case for you. The hotel was going through a minor upgrade in the hallway with new carpets and new wallpapers. We are glad the work is now almost finished and the hotel has wonderful looking hallways on every floor. We hope we will have another opportunity to welcome you back in the near future. Sincerely, Lily Li Assist Manager at Sebel Quay West

Great Start of Family Holiday

Customer review rating 4.4/5

Ankush J. Families - 05/01/2020 Confirmed reviews ALL

To constantly meet all the required standards to be No 1 in Loyalty & Hospitality Accor you did well right from check-in to check out. From the front desk Manager to the housekeeping staff, they all know how to make the stay memorable. The rooms have been tastefully configured to a good standard without going over the top, with most rooms taking full advantage of the high set position with excellent views over the harbor and adjacent city view. Aniket Amin Front desk Manager was key for our excellent stay and he gave all the right sightseeing advice. well done all. will surely come back.

Great Start of our Family Holiday

TripAdvisor rating 4.0/5

AnkushJ110 Family - 04/01/2020 TripAdvisor review

To constantly meet all the required standards to be No 1 in Loyalty & Hospitality Accor you did well right from check in to check out. From the front desk Manager to the housekeeping staffs, they all know how to make the stay memorable. The rooms have been tastefully configured to a good standard without going over the top, with most rooms taking full advantage of the high set position with excellent views over the harbour and adjacent city view. Aniket Amin Front desk Manager was key for our excellent stay and he gave all right sightseeing advises. well done all. will surely come back.

Simply Wonderful

TripAdvisor rating 4.0/5

Bev S Couples - 04/01/2020 TripAdvisor review

From the moment we arrived we were treated as if there was only us. My points were due to expire the next day, the Front Office staff made sure we used them and did not loose them, so kind. The staff so friendly and helpful. the operations manager WAS GREAT TAKING TIME TO CHAT. Our rooms were perfrct and the service great.

Handy location

Customer review rating 4.4/5

Col Families - 01/01/2020 Confirmed reviews ALL

Very central. Pool was empty and corridors looked like they were being renovated, sort of.

Dear Colin, Thank you for the review of our hotel. We really appreciate your continued loyalty to Accor Hotels. I am sorry that the pool was out of action during your stay. Our Engineering team is working hard to fix the issue as soon as possible and our management team are aware of this. With regards to the luggage assistance, I sincerely apologise for this. Please be rest assured that we will take the appropriate measures to address the problem to prevent future occurrence. Our Front Office team have been spoken to. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Auckland visit

Customer review rating 4.4/5

Anonymous Couples - 31/12/2019 Confirmed reviews ALL

Our stay at the Sebel Quay West Auckland was great! Super location for everything we wanted to do.

Dear Nicholas, Thank you for your time to review your stay experience at The Sebel Quay West Auckland. I am pleased that you had a comfortable stay and had a wonderful time with us. Location is ideal with everything within walking distance and I am glad that you made the most of it. I hope you would give us another opportunity to better serve you in the future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

Always accommodating and friendly service

Customer review rating 4.4/5

Ryanne W. Families - 29/12/2019 Confirmed reviews ALL

We love coming to stay here, we always get top notch service from a very friendly staff and quite often we’ve been upgraded to a 2 bedroom suite with an amazing view, this is why we always try to come here when staying in Auckland,

Dear Ryanne, Thank you for the great reviews of our hotel! We are glad that you recognise and appreciate our efforts to look after you each time. We love looking after our regular guests and members and prefer offering room upgrades wherever possible. I will share your feedback with my team and I am sure this will serve them as an encouragement as we continuously strive to improve the quality of our services. Thank you once again for your continued loyalty to The Sebel Brand and we look forward to welcoming you on your next visit soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Clean spacious relaxed.

Customer review rating 4.4/5

Nicole Families - 28/12/2019 Confirmed reviews ALL

Spacious room with good facilities. Carpet in hall was all torn and not attached though.

Dear Nicole, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. While I am glad that you enjoyed your overall stay, I am sorry that the room decor did not meet your expectations. Please allow me to express my apologies for this. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We hope you give us another opportunity to welcome you back at The Sebel. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Tired

Customer review rating 4.4/5

Joanne W. Families - 25/12/2019 Confirmed reviews ALL

Space was great, bedsheets were clean, other than that, apartment 1507 is tired and dirty. It does not take much to hoover the floors properly. The whole apartment is in desperate need of upgrading. This is marketed as a 4 star establishment - it is not.

Dear Joanne, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that the room decor did not meet your expectations. Please allow me to express my apologies for this. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is currently reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Spacious apartment in great location

Customer review rating 4.4/5

Cassandra Families - 24/12/2019 Confirmed reviews ALL

Spacious well appointed apartment. Location convenient to many great cbd destinations. Highly recommend for a family and we will def stay again.

Dear Cassandra, As always it is a pleasure having you stay with us. Thank you for your great reviews and your continued loyalty to Accor. We really look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Spacious and clean but old

TripAdvisor rating 4.0/5

SeHan L Family - 21/12/2019 TripAdvisor review

The apartment was spacious and clean but rather old. The deco, furniture, carpets and soft furnishings need refreshing to a more modern and contemporary look. Location was good but view of the harbour is sorely blocked by tall building nearby. Check-in and check-out were seamless and staffs were friendly and helpful, though the cafe quoted 1+ hours of waiting time.

Dear SeHan L, Thank you for your honest feedback. We appreciate you taking the time in writing us this review. We are glad that you enjoyed your overall stay and that the team were able to look after all your needs. I am sorry that the room decor did not meet your expectations. Please allow me to express my apologies for this. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Weekend

TripAdvisor rating 4.0/5

robgibson2017 Couples - 19/12/2019 TripAdvisor review

Fantastic 2 bedroom room with all facilities. Love the view being a corner unit. Recommend for couples or family that want to stay whether one night or more. Fantastic that this property is included in the Accor stable.

Dear robgibson2017 Thank you for the great review of our hotel! I am glad you were able to enjoy your stay with us and the team were able to assist with all your needs. We are also glad that you took advantage of the views and our location to your best. We hope we will be able to welcome you back for another well deserved break. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Poor quality Accommodation

Customer review rating 4.4/5

Ed Business - 14/12/2019 Confirmed reviews ALL

The room was in need of refurbishment but it looked as if that was underway in the hallway. There were no cushions on the damaged and uncomfortable sofa, no plug in the bath tub or sink and the toilet seat needed replacing. I reported this to reception but nothing was done and there was no follow up from staff. This was my third visit to the Sebel Quay West but potentially my last if the room allocation is such a lottery and my silver status counts for nought.

Dear Ed C., Thank you for taking your time out from your busy schedule to review your stay at The Sebel Quay West Auckland. We really appreciate your continued loyalty to Accor and The Sebel Brand. However, please accept my apologies that your recent experience with us did not meet your expectations. I apologise that the room was not up to your expectation. I have personally updated your profile details with your room preferences and the preferences of the views that you would like as well. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please be rest assured that we will take the appropriate measures to address the problem to prevent future occurrence. Our Housekeeping team and our maintenance team have been spoken to and I am also pleased to inform you that the hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

We loved the apartment and atmosphere at the The Sebel Quay West and would recommend it to everyone.

Customer review rating 4.4/5

Lyn C. Friends - 10/12/2019 Confirmed reviews ALL

We had a wonderful time our apartment was one of the best we have stayed at, the staff were very attentive and professional, a great experience

Dear Lynette, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. We really appreciate your continued loyalty to Accor and The Sebel Brand. The team are very dedicated to ensuring all our guests enjoy their stay right from when they enter the hotel and until they bid farewell. Our team will be very to read a positive comment from a happy guest and I trust that this feedback will serve as an encouragement to improve the quality of service that we provide. I am glad to hear your were able to enjoy the amazing harbour view room. Location is perfect with everything within walking distance and I must admit that this should be one of your ultimate experiences. Thank you again for your lovely comment and and we trust your another visit will be as charming as the past one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.
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