Name: The Sebel Quay West Suites Auckland - 4.5 Star CBD Apartment Hotel - ALL
Address: 8 Albert Street, AUCKLAND, 1010, NZ
Telephone: +6493096000
Rating: 4.4

The Sebel Quay West Auckland

An intimate 4.5 star apartment style hotel which is within 200 meters of the harbour right in the heart of Auckland's central business district and downtown shopping precinct. 28 well-appointed 1, 2 and 3 bedroom apartments enable guests to choose the convenience of hotel services or savour the independence that only apartment style accommodation can deliver.

The Sebel Quay West Auckland is just minutes from the city's iconic Viaduct Harbour and Downtown shopping precinct - making it the ideal apartment stay for visitors looking to experience the best in retail therapy, waterfront views and fine dining. Take a stroll down Queen Street, explore the Britomart Precinct, or head to shopping hotspots in nearby Parnell, Newmarket and Ponsonby. Afterwards, head back to the Viaduct to relax by the harbour and indulge in local cuisine.

The property will be undertaking an exterior painting upgrade from December 2025 to July 2026. These works will take place during normal business hours, Monday to Friday. Please note that views from the rooms will be impacted, as scaffolding will be in place during this period. Should you have any questions or require further information, please do not hesitate to contact our hotel team at h8802@accor.com Thank you for your understanding

Our accommodation(s)

Apartment

One Bedroom Apartment

3 pers. max
76 m² / 818 sq ft

Bedding 1 x Double bed(s)

See availabilities

Apartment

Two Bedroom Apartment

5 pers. max
132 m² / 1420 sq ft

Bedding 2 x Double bed(s)

See availabilities

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

+64 9 309 6000

+64 9 309 6150

MARITIME MUSEUM

Museums

Access: 400 m / 0.25 mi 5 min walk / 2 min drive

ART GALLERY

Art and Culture

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

AUCKLAND ZOO

Zoo

Access: 6 km / 3.73 mi 1 hrs 10 min walk / 10 min drive

BOTANIC GARDENS

Botanical gardens

Access: 25 km / 15.53 mi 20 min drive

WAITOMO CAVES

Tourist attraction

Access: 206 km / 128 mi

VIADUCT HARBOUR

Marina

Access: 800 m / 0.5 mi 10 min walk / 5 min drive

Up Cafe

Restaurant and cafe district

Access: 0 m / 0 mi 1 min walk / 1 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
100% Non Smoking Property

Pool

Non contractual photo

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 570 reviews

Peter B. Couples - 4/13/2026 Confirmed reviews ALL

no issues to report. hope more lifts are available next time.

Michael Q. Families - 4/13/2026 Confirmed reviews ALL

The apartment was exactly what our family of five needed. Great location but hotel going through a renovation. Looking forward to seeing the finished product

Paul S. Couples - 4/9/2026 Confirmed reviews ALL

It was disappointing. At no time during booking or prior to arrival was I informed of the maintenance being carried out on the building. There was scaffolding obstructing views from the balcony, one lift wasn't working and guest were advised to use the service lift which smelt disgusting. There was no milk in the fridge upon arrival.

Dear Paul, Thank you for taking the time to share your feedback about your recent stay at The Sebel Quay West Auckland. We are truly sorry that your experience did not meet expectations. In particular, we apologise that you were not informed in advance of the maintenance work taking place in the building. The presence of scaffolding affecting your balcony view and the disruption caused by lift servicing are not the standard of experience we aim to provide. We also regret the inconvenience caused by one of the lifts being out of service and the need for guests to use the service lift, which you found unpleasant. Please be rest assure your comments have been taken seriously and will be addressed with the relevant teams to improve both communication and guest experience during maintenance periods and room preparation. We appreciate your feedback and hope to have the opportunity to restore your confidence in a future stay. Sincerely, Sebastian Paletasala Room Division Manager

Dave W. Couples - 4/5/2026 Confirmed reviews ALL

Great room

Tim O. Business - 4/3/2026 Confirmed reviews ALL

One lift was in service. We were encouraged to use the service lift. The entire floor smelt like the rubbish shoot. The room was out dated and not what I expected from an Accor Hotel.

Dear Tim,, Thank you for taking the time to share details about your recent stay at The Sebel Quay West Auckland. We are very sorry to hear that your experience fell short of expectations. We understand your disappointment regarding the lift situation, where only one guest lift was operational and guests were encouraged to use the service lift. We also sincerely apologise that the service lift and surrounding area had an unpleasant odour, which significantly impacted your comfort. It is also concerning to hear that the condition of your room did not meet the standards you expected from an Accor property. We regret that the room felt outdated and not reflective of the quality experience we aim to deliver. Please accept my apologies for the lack of communication and the overall inconvenience these issues caused during your stay. Your comments have been shared with our management and maintenance teams to address both the operational issues and the presentation standards you experienced. We appreciate your honest feedback, as it helps us identify where improvements are needed. We hope we may have the opportunity to provide you with a far better experience in the future. Sincerely, Sebastian Paletasala Rooms Division Manager