The Sebel Quay West Auckland

The Sebel Quay West Auckland 4.5 stars

TripAdvisor rating 4.0/5 776 reviews

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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

The Sebel Quay West Auckland

8 Albert Street
New Zealand

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles

  • By plane

    AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

GPS:-36.84498, 174.765347

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Our accommodation(s)

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  776 reviews

Certificate of excellence 2022

Lockdown breaker

TripAdvisor rating 4.0/5

brian67770 TripAdvisor review

Had a delightful stay,in a very clean well equiped very comfortable apartment ,which had a large terrace with great views, the staff were very good,very helpful ,,Location of the apartment is excellent, close to the train station ,the ferries ,,and viaduct harbour

Kia Ora Brian, Thank you so much for choosing the Sebel Quay West Auckland. My team and I are delighted with the provided feedback. We cannot wait to welcome you back. Warm Regards, Emil Mukhamediarov Front Office Manager

Average Hotel at best

TripAdvisor rating 3.0/5

lynda w TripAdvisor review

Hotel is getting very old and tired, all staff were super friendly but rooms certainly need a do up. Good location but as we stayed during Level 3 lockdown none of the hotels facilities were open and they didnt/couldnt even service the rooms at all. which when staying for 8 nights was not great. The room we had (one bedroom apartment) had an extremely noisy rangehood and the electric plug in the bathroom was broken - it worked but was physically broken which is not great in a wet environment. Really disappointed we didnt get upgraded to a bigger unit especially it was an 8 night stay, there were certainly not full, got some lame excuse that it hadn't been serviced. No recognition of Accor platinum status

Kia Ora Lynda W, Thank you for staying at the Sebel Quay West and providing a constructive feedback to us. I am glad you enjoyed the convenient location of the hotel and our team made you feel welcome. My team and I hope to welcome you back in the near future, once the lockdown is over, so you can fully enjoy your stay at the Sebel Quay West Auckland. Warm Regards, Emil Mukhamediarov Front Office Manager The Sebel Quay West Auckland

Convenient staycation

TripAdvisor rating 4.0/5

aquarian1935 TripAdvisor review

Recently spent five nights at SEBEL and very happy with the location and satndard of food at UP CAFE. Had a little trouble with air conditioning and later with door lock requiring new batteries. [ Serviceman came from neighbouring Hotel to fix.....45 minutes] Adequately rewarded for inconvenience. Evening front desk not fully aware of bus availability or menu at Mercuure in Queen Street. Need more local knowledge to assist residents. Excellent situationfor transport, especially since th RED bus loops around Queen Street etc.

Kia Ora Aquarian 1935, Thank you for staying at the Sebel Quay West Auckland and sharing the experience with us. I believe you and I had a pleasure to meet in person and talk through some of the issues above. I am glad to know that you had an enjoyable stay in our hotel and we look forward to welcoming you back in the near future. Warm Regards, Emil Mukhamediarov Front Office Manager The Sebel Quay West Auckland

Exceptional Service

TripAdvisor rating 5.0/5

kimkrekeler Business - TripAdvisor review

I booked a 2 bedroom apartment as I was travelling with 4 staff members, total 5 adults. I had written in the notes, if possible could we sleep in separate beds. On arrival they had upgraded us to a 3 room apartment and the housekeepers brought additional linen so the sofa beds could be used. Our greeting at reception was friendly and genuine. My original booking had to be moved, due to COVID, and no additional fees were charged. Everything was very seem less. Very happy stay.

Kia Ora Kimkrekeler, My team and I are over the moon with your feedback. It is amazing to know you had such an enjoyable time with us and the service was up to your expectations. Look forward to seeing you again soon. Sincerely, Emil Mukhamediarov Front Office Manager


TripAdvisor rating 5.0/5

fhazeel h TripAdvisor review

We had a great stay for our Easter break. Check in and out was smooth. Our room had magnificent views of the viaduct and sky tower from the 20th floor. Sunny at reception was super helpful as well. He advised of good eating places and gave us good tips on sites to visit. Thank you Sunny

Kia Ora Fhazeel, It is a delight to know you had such a great time staying in out hotel. Your feedback has been passed on to Sunny and the team to celebrate together. We look forward to welcoming you back soon. Sincerely, Emil Mukhamediarov Front Office Manager

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