Dear DorisPrenter, Thank you for taking the time to share the positive feedback from your most recent stay with us in Auckland. Delighted you enjoyed the friendly and helpful service provided to you and we hope to welcome you back in the near future! Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Dear debparker2020, Thank you for taking the time to provide us with feedback following your stay. It is wonderful to hear your overall experience was unbeatable and you enjoyed all the facilities in the penthouse. I will ensure to share it with the team and we cannot to welcome you back soon. Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Dear hotlipsNz, Thank you so much for your wonderful comments on our hotel. We are delighted to know that you enjoyed your overall stay and that you took advantage of the hotel's location to your best. We hope you choose to stay with us again and we look forward to welcoming you back. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland

Dear jademoorenz, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that you found the room a bit dated and tired and we appreciate your feedback on this. While I am glad that you enjoyed the location of our hotel, I am disappointed to know that your overall stay did not quite meet your expectations. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland.

Dear angsignal, Thank you for sharing your amazing experience on our hotel. I am glad to hear that the team were able to look after you and that you enjoyed the views from our room to your best. Sounds like a perfect night away from home for you!!. We hope that you return to stay with us in the future. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland.

Dear Harprit singh M, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive such positive feedback. I will share your comments with our team and especially Nithesh. I agree and consider him as a big asset to our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland.

Dear Aditch0pra, Thank you for your feedback and it was wonderful to hear of your overall enjoyable stay. your comments will be shared with Helen and my entire team to encourage their efforts to ensuring that The Sebel Quay West Auckland hotel remains a leader in excellence. Thank you again for taking the time to write the review and we hope to welcome you back for your next visit soon. Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Dear Amandabertolossi, Thank you for taking the time to provide us with such valuable feedback from your stay. Your kind words serve as big motivation for us all to keep doing better for our valued guests, and we certainly cannot wait to welcome you back for your next visit to The Sebel Quay West Auckland! Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Dear Sarita, At first, I would want to thank you for taking the time to share your experience with us. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I’m truly sorry to read the issues you experienced during your recent stay with us. Please be assured that this is not the kind of service that we would like to offer to our guests and I completely understand your dissatisfaction. The Sebel Quay West is an Apartment Hotel unlike other hotels with a fully functioning kitchen in every apartment (where residents and guests have the privilege to cook meals during their stay). Please accept my sincere apologies that you felt our hotel was unable to provide the benefits of you being a Gold Member. We really appreciate your continued loyalty to Accor and our team receive tremendous feedback from guests and members who return year after year, so I am also disappointed to hear this was not the case for you. Our team is highly spoken for looking after our members as we proactively offer upgrades to our premium members. However, as you are aware, upgrades are offered subject to availability. It is beyond our control, when the hotel is fully booked with all room categories to offer upgrades to our priviledged members. With regards to car park, we do not offer valet services as our hotel has always had self parking facility and a standard secure parking fee of $38 is charged to every guest. Also, the road works happening outside the hotel are planned works carried out by Auckland Council for transportation upgrades which again leaves things beyond the hotel's control. The team at Sebel are trying their best to contact every guest prior to arrival to inform about works and assist with driving directions to the hotel. Due to the current global health crisis, all non-essential services like turn down services have been discontinued for health concerns and non essential items like bathrobes are delivered upon request. Once again, please accept our apologies for all inconveniences. We hope you give us another opportunity to turn your experience around and make you experience true Sebel Hospitality. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West and The Sebel Auckland Viaduct Harbour

Dear JanCromwell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and took advantage of the location to everything. We hope we will be able to welcome you back for another great stay!! Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Dear sanittapongf, As always it is a pleasure having you stay with us. Thank you for your great reviews and your continued loyalty to The Sebel. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Dear brionybradley, Thank you for the review on our hotel. I would like to apologise for the noise caused by the construction nearby. Noise is an experience which we don't want our guest to encounter and management are aware of this situation. Auckland City has some major upgrades planned with regards to its transportation options and unfortunately, there is not much in the hotel's control. I am sorry that the room decor did not meet your expectations and that the pool was closed for renovations. Please allow me to express my apologies for this. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.