Dear Guest, Thank you for your wonderful rating and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, spacious apartment, and excellent views over the city and harbour. We are especially pleased to know that you found our team hospitable and accommodating, and that our receptionist made such an excellent impression during your check-in. We will be sure to share your kind words with the team. It was a pleasure having you stay with us, and we look forward to welcoming you back again in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not fully meet your expectations. We are pleased to hear you found our team friendly and the room spacious and suitable for a family stay. However, we are sorry that the condition of the room and the delays in responding to your requests caused frustration and inconvenience. Your comments regarding the room’s condition and service follow-up have been noted and will be shared with the relevant teams as we continue working to improve our guest experience. We truly appreciate your loyalty and continued support to Accor and hope to have the opportunity to provide you with a more comfortable and seamless stay in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for your wonderful feedback and for the rating. We are delighted to hear that you enjoyed our convenient location and experienced great service from our team. We sincerely appreciate your continued loyalty and support to Accor. It is always a pleasure to welcome you, and we look forward to making your next stay just as enjoyable. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Hatton T., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your apartment and experienced good customer service during your stay at The Sebel Quay West Auckland. We also appreciate your understanding regarding the scaffolding. We look forward to welcoming you back once the works are complete and the building can be enjoyed without the temporary scaffolding. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Marge S., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location and found the amenities well suited to your city break. It’s also great to know that you appreciated the convenience of our car parking and enjoyed the coffee shop. We truly appreciate your kind comments and look forward to welcoming you back to The Sebel Quay West Auckland for another enjoyable stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Dave A., Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay was affected by several issues with the apartment. We sincerely apologise for the strong smell of bleach on arrival and for the inconvenience of having to air the room. We also regret that the roller bed was left in the lounge and that you had to move it yourself. We understand your frustration with the different key cards required for access to various areas of the hotel. We also take your comments regarding the balcony door and lounge window very seriously. These should have been operating and closing properly, and we apologise for the discomfort caused by the wind noise during your stay. Your feedback has been shared with our team so that these maintenance and service concerns can be addressed. We appreciate you bringing them to our attention and regret that we did not provide the comfortable and hassle-free experience you should have received. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Brett H., Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations. We particularly apologise for the inconvenience caused by the lack of hot water in your apartment. We understand how important this is to a comfortable stay, and we regret that we were unable to provide the standard of facilities you expected. We also appreciate your comments regarding the age of the property and the absence of an on-site restaurant and bar. The Sebel Quay West Auckland offers spacious, apartment-style accommodation in a central location, with a range of dining options available nearby. However, we understand that the absence of these facilities may not suit every guest. Your feedback is valuable to us, and we will share your comments with our relevant teams as we continue to look for ways to improve the guest experience. We sincerely hope we have the opportunity to provide you with a more positive experience in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for your wonderful feedback and for rating your stay. We are thrilled to hear that you enjoyed our spacious accommodation, convenient location, and friendly service by the staff. It’s especially pleasing to know that you found our property well suited for families. We truly appreciate your support and look forward to welcoming you and your family back to The Sebel Quay West for another enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the spacious suites at Sebel Quay West and our location made your visit so enjoyable. Being right in the heart of the action is something many of our guests value, and it is wonderful to read that this added to your stay. We also sincerely appreciate your loyalty to Accor and your continued support. It is always a pleasure to welcome you, and we look forward to welcoming you back for another enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Piano E., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the convenience of our central location and found the apartment functional and tidy. We appreciate your comments regarding the bathroom and pool, as well as the consistency of our housekeeping service. We’ll certainly take your feedback on board and review our cleaning routines to ensure vacuuming and general servicing are carried out more regularly. Thank you again for your helpful feedback. We hope to have the opportunity to welcome you back and provide an even better experience. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for taking your time for your wonderful feedback. We are delighted to hear that you enjoyed our prime location and found the two-bedroom suite spacious and well equipped with everything you needed for a comfortable stay. We also sincerely appreciate your continued support to Accor and your loyalty as a valued ALL Accor Gold member. We look forward to welcoming you again on your next visit. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for your taking your time to share your stay feedback with us. We are delighted to hear that you enjoyed our convenient location as well as the spacious apartments and amenities. It’s lovely to know that you found our hotel to be a comfortable and charming place to stay. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Auckland. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for your wonderful feedback and for your generous rating. We are delighted to hear that you enjoyed our central location, comfortable accommodation, and the beautiful views. It’s also great to know that the pool and spa added to your overall experience. We truly appreciate your kind comments about our apartments being well suited for families and groups. Most importantly, thank you for your continued support to Accor and for your loyalty as a valued ALL Accor Platinum member. We look forward to welcoming you back to The Sebel Quay West for another enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Darryl B., WThank you for sharing your feedback with us. We’re sorry to hear that the condition of the room and bathroom did not meet your expectations. We take your comments regarding the cracked tiles, mould, and lighting very seriously. We appreciate you bringing these issues to our attention, and we will ensure they are passed on to our maintenance and housekeeping teams for review and action. We apologise that your stay did not provide the standard of comfort and presentation we aim to deliver, and we appreciate your honest feedback. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you had a comfortable stay, and our staff Madhav was able to assist you with your restaurant booking. We truly appreciate your kind words and will be sure to share your lovely feedback with the staff. It’s great to know that his thoughtful assistance made your stay a little easier. We hope to welcome you back again on your next visit to New Zealand. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear John R., Thank you for sharing your feedback. We’re pleased to hear you enjoyed our convenient location and found the rooms comfortable overall. We apologise that you were not aware of the renovation works at the time of booking. We understand that this can be disappointing, and we appreciate your understanding while we continue to make improvements to the property. We also appreciate your comments regarding some of the dated aspects of the rooms. Your feedback is helpful as we continue with our refurbishment plans. We hope to have the opportunity to welcome you back and provide an improved experience. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear L'Amour D., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our central location, found the apartment quiet and comfortable, and experienced such friendly service from our team. It’s wonderful to know that the Queen bed was comfortable for your family, including your toddler. We sincerely apologise for the issues you experienced with the heating, particularly during the winter months. We understand how uncomfortable it must have been for the system to switch off or blow cold air. We are also sorry about the balcony door coming off its hinge and the resulting draft. These maintenance issues are certainly not the experience we want for our guests. Your comments have been noted and shared with our maintenance team for attention. We appreciate your patience and understanding while staying with us. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you and your family back to The Sebel Quay West Auckland for a more comfortable stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Carolin C., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient central location and found it easy to access the train, ferry and bus services, especially while travelling without a car. It’s also fantastic to know that our team were friendly and helpful with your queries, and that you enjoyed being within walking distance of some of Auckland’s best dining options. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to The Sebel Quay West Auckland on your next visit. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Chris M., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your stay overall. We’re sorry to hear that you found the indoor pool temperature too cold. We understand that a comfortable pool temperature is important, particularly when guests are looking to relax and enjoy the facilities. We appreciate you bringing this to our attention and will share your feedback with the relevant team for consideration. Thank you again for your comments, and we hope to have the pleasure of welcoming you back to The Sebel Quay West Auckland. Sincerely, Sebastian Paletasala Rooms Division Manager