The Sebel Quay West Auckland 4.5 stars

Customer review rating (ALL Rating) 4.2/5 51 reviews

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8 Albert Street, 1010 AUCKLAND, New Zealand

Description

ALLSAFE approved hotel

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

Telephone
Fax +64 9 309 6150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Non contractual photo

Due to refurbishment, our Pool, Spa, Sauna & Gym are closed until end of October 2022. Complimentary access has been arranged for guests at Just Workout, a 24hr gym with group classes, and at Tepid Baths. Both are minutes' walk from the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  51 reviews

TripAdvisor Rating  4.0/5  800 reviews

Certificate of excellence 2022

Disgusting

TripAdvisor rating 1.0/5

timbU4122IR Families - TripAdvisor review

Absolutely disgusting experience. Sebel Hotels have let their game down. I can't believe this was $500 per night. Not sure where to start. The entire place is way past a makeover. The rooms were probably lovely around 15 years ago. Not today. Mould in the bathrooms, bathroom cabinets damaged, basins cracked , the door to our balcony didn't lock, the in room safe stuffed up. Lamps in one of the bedrooms didn't work at all, strange smell in the hallway, dirty glasses and plates in kitchen. How this hotel is still in business. The staff were nice but that is the only positive feedback I could give this dump. The pinnacle of our stay was when we arrived back on our second day to find the TV and fridge not working. I can't understand why this place has a 4 star rating, are they comparing it to a cardboard box?

Great location

Customer review rating 4.0/5

Karen Solo - Confirmed reviews ALL

Handy to everything and we'll equipped kitchen etc

good stay

Customer review rating 3.5/5

Susan H. Families - Confirmed reviews ALL

we always enjoy staying at sebel whenever there is family function in town. this time around we arrived at check in time of 2pm but our room wasn't ready until after 3pm. we had our brothers 50th at Up Cafe so we should have at least been discounted with one free carpark. the customer service was satisfactory but I felt it could have been better as we did have a function at your premises

Service from staff was great. Rooms very average for price

Customer review rating 2.0/5

Hayden Friends - Confirmed reviews ALL

The staff were very friendly and helpful and did the best they could to accommodate us. However the rooms were extremely average and very dated, the owners of the rooms need to spend money on renovations to bring them up to date. Not worth $2400 for 7 days stay.

well located

Customer review rating 4.0/5

Dc Business - Confirmed reviews ALL

friendly receptionist, rooms clean and tidy

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Other web-users rate our hotel

  • 180 reviews 9.1/10 Location
  • 243 reviews 6.8/10 Room
  • 142 reviews 7.8/10 Service
  • 5 reviews 0/10 WiFi
  • 64 reviews 4/10 Amenities
  • 62 reviews 4.3/10 Cleanliness
  • 51 reviews 2.2/10 Vibe
  • 32 reviews 8.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.