Hi Diane, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the amenities provided everything you needed, but we’re genuinely sorry to hear about the bed. We completely understand how disappointing it must have been to have an uncomfortable night’s sleep, especially when the mattress has left you with a sore back. That’s certainly not the experience we want our guests to have, and we’re very sorry for the discomfort caused. We really appreciate you bringing this to our attention. We’ll make sure the condition of the bed and mattress is looked into carefully, as your comfort is very important to us. Thank you again for your honest feedback, and please accept our sincere apologies. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Ryan G., Thank you so much for taking the time to share your feedback. I’m really pleased to hear that you enjoyed the room. I’m genuinely sorry that the exterior painting works affected your stay, especially while you were trying to enjoy your meals and have some privacy. I completely understand how uncomfortable that must have felt, and I’m sorry that this was part of your experience with us. We certainly would not want any of our guests to feel that way. I’m pleased to let you know that the scaffolding has now started to come down and the exterior works are nearing completion. We truly appreciate your patience and understanding while this work has been taking place. Thank you again for your feedback, and I sincerely hope we have the opportunity to welcome you back and give you the more relaxing experience you should have had. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Rainer, We very much appreciate your comments regarding your stay at the The Sebel Quay West Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Gulrez T., Thank you for sharing your feedback. I’m sorry to hear that your stay fell short of your expectations. I’m glad you enjoyed our location, but I understand your concerns about the condition of the rooms, gym and facilities. We are working on improvements across the property, and I’m also pleased to share that the scaffolding has now started to come down as the exterior works near completion. I understand your frustration regarding the room upgrade. As a valued Platinum member and a loyal returning guest, you’ve received upgrades with us in the past, so I can appreciate why this experience was disappointing. We should have taken more time to explain the situation and ensure you felt properly looked after. Thank you for your continued loyalty and for sharing your experience with us. We truly value having you as a guest and hope to welcome you back for a much better stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Maurice, Thank you for taking the time to share your feedback. It’s wonderful to hear that you enjoyed our friendly reception service, convenient location, generous room size, and excellent shower pressure. We appreciate your comments regarding the room being dated and will certainly take this feedback on board as we consider future improvements. We hope to welcome you back again soon! Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Denis J. M., Thank you very much for taking the time to share your feedback regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive such positive comments, and I will be delighted to share your feedback with our team. I am sure your kind words will be a wonderful source of encouragement for our staff as we continue to strive for excellence and provide the highest level of service to our guests. Thank you once again for sharing your experience with us. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Glenn M., Please accept our sincerest apologies for the disruption and discomfort caused by the scaffolding outside your balcony during your stay. We completely understand how concerning and intrusive it must have felt to have labourers working on the scaffolding with a direct view into your bedroom and lounge. We also sincerely regret that you were not informed of the works in advance. We appreciate that your privacy and comfort are extremely important, and on this occasion, we clearly fell short of the experience you should have received. Please be assured that we take your feedback very seriously and will share your concerns with our team so that we can review how such works are communicated to our guests in the future. Thank you for bringing this matter to our attention, and once again, we are truly sorry for the inconvenience and intrusion you experienced. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Peter B., Thank you very much for your lovely review and for sharing your experience with us. We are delighted to hear that you had a very pleasant stay and enjoyed the spaciousness of your apartment, as well as the beautiful harbour views from your room. It is wonderful to know that these aspects contributed to an enjoyable visit. We truly appreciate your kind feedback and look forward to welcoming you back to The Sebel Quay West Auckland for another pleasant stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Dana A., Thank you for taking the time to share your feedback with us. We are sincerely sorry that your recent stay did not reflect the experience we want to provide, particularly as a valued and loyal guest. We fully appreciate how disappointing it must have been to arrive at 3pm, following an international flight, only to find that your room was still not available. We also acknowledge that we did not do enough at the time to assist you or make the situation more comfortable, and for this, we sincerely apologise. We are equally sorry for the disappointment caused by the ongoing building works and the impact the scaffolding had on your view. We completely understand why you expected these works to have been completed by the time of your stay, given the information published on our website indicating a July completion. We recognise that this created an expectation that your visit at the end of August would be unaffected, and we regret that this was not the case. We truly value your continued loyalty and the trust you place in us when choosing to stay with us. It is particularly disappointing to know that we fell short of your expectations on this occasion. Please accept our heartfelt apologies, and our sincere thanks for your understanding, continued support, and for giving us the opportunity to learn from your feedback. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for your wonderful rating and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, spacious apartment, and excellent views over the city and harbour. We are especially pleased to know that you found our team hospitable and accommodating, and that our receptionist made such an excellent impression during your check-in. We will be sure to share your kind words with the team. It was a pleasure having you stay with us, and we look forward to welcoming you back again in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not fully meet your expectations. We are pleased to hear you found our team friendly and the room spacious and suitable for a family stay. However, we are sorry that the condition of the room and the delays in responding to your requests caused frustration and inconvenience. Your comments regarding the room’s condition and service follow-up have been noted and will be shared with the relevant teams as we continue working to improve our guest experience. We truly appreciate your loyalty and continued support to Accor and hope to have the opportunity to provide you with a more comfortable and seamless stay in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for your wonderful feedback and for the rating. We are delighted to hear that you enjoyed our convenient location and experienced great service from our team. We sincerely appreciate your continued loyalty and support to Accor. It is always a pleasure to welcome you, and we look forward to making your next stay just as enjoyable. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Hatton T., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your apartment and experienced good customer service during your stay at The Sebel Quay West Auckland. We also appreciate your understanding regarding the scaffolding. We look forward to welcoming you back once the works are complete and the building can be enjoyed without the temporary scaffolding. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Marge S., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location and found the amenities well suited to your city break. It’s also great to know that you appreciated the convenience of our car parking and enjoyed the coffee shop. We truly appreciate your kind comments and look forward to welcoming you back to The Sebel Quay West Auckland for another enjoyable stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Dave A., Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay was affected by several issues with the apartment. We sincerely apologise for the strong smell of bleach on arrival and for the inconvenience of having to air the room. We also regret that the roller bed was left in the lounge and that you had to move it yourself. We understand your frustration with the different key cards required for access to various areas of the hotel. We also take your comments regarding the balcony door and lounge window very seriously. These should have been operating and closing properly, and we apologise for the discomfort caused by the wind noise during your stay. Your feedback has been shared with our team so that these maintenance and service concerns can be addressed. We appreciate you bringing them to our attention and regret that we did not provide the comfortable and hassle-free experience you should have received. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Brett H., Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations. We particularly apologise for the inconvenience caused by the lack of hot water in your apartment. We understand how important this is to a comfortable stay, and we regret that we were unable to provide the standard of facilities you expected. We also appreciate your comments regarding the age of the property and the absence of an on-site restaurant and bar. The Sebel Quay West Auckland offers spacious, apartment-style accommodation in a central location, with a range of dining options available nearby. However, we understand that the absence of these facilities may not suit every guest. Your feedback is valuable to us, and we will share your comments with our relevant teams as we continue to look for ways to improve the guest experience. We sincerely hope we have the opportunity to provide you with a more positive experience in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for your wonderful feedback and for rating your stay. We are thrilled to hear that you enjoyed our spacious accommodation, convenient location, and friendly service by the staff. It’s especially pleasing to know that you found our property well suited for families. We truly appreciate your support and look forward to welcoming you and your family back to The Sebel Quay West for another enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the spacious suites at Sebel Quay West and our location made your visit so enjoyable. Being right in the heart of the action is something many of our guests value, and it is wonderful to read that this added to your stay. We also sincerely appreciate your loyalty to Accor and your continued support. It is always a pleasure to welcome you, and we look forward to welcoming you back for another enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Quay West Auckland

Dear Piano E., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the convenience of our central location and found the apartment functional and tidy. We appreciate your comments regarding the bathroom and pool, as well as the consistency of our housekeeping service. We’ll certainly take your feedback on board and review our cleaning routines to ensure vacuuming and general servicing are carried out more regularly. Thank you again for your helpful feedback. We hope to have the opportunity to welcome you back and provide an even better experience. Sincerely, Sebastian Paletasala Rooms Division Manager