The Sebel Quay West Auckland 4.5 stars

-Giving a room on 8th floor, stepped out of the lift to no carpet, electrical hanging. -Requesting room change, being told the hotel is totally full, no rooms available. -Then complaining some more and then being given a room that is perfectly available. -Taxi arranged on departure, double the cost of a normal taxi - would have been nice to be informed, rather than taken for a ride. -Still waiting for holding amount to be released and hotel stay charged to my card - which is now holding up me claiming the final amount back from work.

Shocking

Lucky enough to receive a room upgrade and it was superb.

Unfortunately it was very frustrating at the start as difficult to find with the roadworks. With no offence to the staff, I found it very difficult to understand the accent with the person trying to assist me figure out where to go an park, let alone get into the location itself. I unfortunately had the same issue when checking in where I found it hard to understand what was being said. Again, not the staff members fault, just a foreign accent. Apartment was clean and all I needed for the evening with every amenity provided.

Location is great, shame about all the construction outside and the road work.

Check in had trouble finding my booking though it was eventually found under exactly the details I gave. The room was okay for the type of hotel but the rate very high given lack of rooms on the city. The bathroom urgently needs a remodel. The level 17 lift foyer stunk.

Friendly and fantastic as usual

This was my second stay at Sebel Quay West as hte first visit in April last year. Location, receptionist, in-room faciities were pretty much excellent. We can confirm that the amount we spent was worthiness.

We stayed for 3 nights in a 2 bedroom apartment. The apartment was very big and whilst it was a little outdated, it had everything you needed for a very comfortable stay. The staff were very helpful and friendly. The location was also great. We would stay again

Very friendly staff within the restaurant. Clean and comfortable room. Difficult to access the motel with a vehicle due to the CBD construction works.

The one complaint we do have is that we were unable to use our Accor card for meals at the cafe and that there was no evening meals available. The staff did mention to us that we would be able to eat at the Mecure across the Rd and that our Accor membership could be used and points rewarded. We wen't across to the Mecure only to be told that they were booked and we couldn't eat there we looked around and it was empty so we left confused and unable to use are membership card. It would have been better if the staff at the Sebel had told us from the start that we couldn't eat there rather than wasting our time going there to be told we couldn't.

We felt a sense of luxury and it was a lovely experience. Our family enjoyed our stay and wished we could stay longer

I was so disappointed by my stay. it wasn't possible to open the doors to the balcony because of the noise. Friday and Saturday. We were moved to a higher floor but the noise was not much less. I don't think it is really viable to rent these rooms at the moment. The swimming pool not working was also a real disappointment and we should have been informed of this before. The rooms was very dated and the floors were being refurbished. I fell over the carpet in the hallway as it was chopped away from the wall. There were electric cables sticking out of the walls. This was such a disappointment.

Wonderful views and very relaxing - bathroom a bit tired and dated

Excellent time spent with my adult granddaughters ,great apartment, space, facilities ,location