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The Sebel Quay West Auckland 4.5 stars

TripAdvisor rating 4.0/5 728 reviews
The Sebel Quay West Auckland
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Hotel extras

The Sebel Quay West Auckland located in Auckland's CBD within walking distance of Viaduct Harbour, Queen Street shopping and Spark Arena. The Sebel Quay West Auckland Apartments are ideal for long stay and relocation guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010
auckland
new zealand

Tel: +6493096000

Fax: (+64)9/3096150

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles

  • By plane

    AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

GPS :-36.84498, 174.765347

Our accommodations

An exclusive, luxury apartment hotel, ideally located in the very heart of Auckland city featuring fantastic balconies with harbour & city views

One Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 76m²
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 132m²
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our guest reviews for
The Sebel Quay West Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,344 reviews

tripadvisor

TripAdvisor Rating 4.0/5

728 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Short stay

TripAdvisor rating 4.0/5

Robert M Couples - 05/12/2019 TripAdvisor review

Located.centrally, staff.were very friendly and helpful and room was very well appointed. Unfortunately air conditioning did not work and the indoor pool was out of action which we were not told about. Tis meant we had to use free vouchers for public pool down road

Exceptional Stay Away

TripAdvisor rating 4.0/5

552monsl Friends getaway - 05/12/2019 TripAdvisor review

The Sebel Quay West Apartments will not disappoint. Well appointed apartments and fantastic staff to make your stay wonderful. Large appointed rooms with fully equipped kitchen - Great services on site - and if not already - being an Accor member brings many benefits - welcome drink on arrival included.

Great Room & Stay

Customer review rating 4.4/5

David Families - 03/12/2019 Confirmed reviews ALL

Room and services as explained. Tidy, clean, spacious. Great service on arrival, in the middle of the night, and checkout.

OK. Bit tired

Customer review rating 4.4/5

John Families - 02/12/2019 Confirmed reviews ALL

Nice rooms Lots of road works. Can't get near the place with a car if travelling from outside Auckland. No bar or communal area to sit on site and relax. On the plus side.. staff are nice. Not quite the standard of an Accor hotel I have previously stayed. I wouldn't recommend it.

Amazing

Customer review rating 4.4/5

Jade Friends - 26/11/2019 Confirmed reviews ALL

We got upgrade, room was amazing. Only problem was the pool was out of action

Dear Jade, Thank you for sharing your wonderful experience at The Sebel Quay West Auckland. I am glad to hear that our team were able to give you an upgraded room with a beautiful view of the Harbour. I am delighted that you had an enjoyable stay with us and I am sorry if your experience was let down by the pool which lately went on out of service. I am also pleased to inform you that our hotel is under the refurbishment program and we hope everything will be back to normal in the near future. We hope we have the opportunity to welcome you back once again in the future to enjoy our amazing hospitality. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

Service is good

Customer review rating 4.4/5

Yip Families - 26/11/2019 Confirmed reviews ALL

Front desk staffs are professional and friendly.

Dear Kai Li, Thank you for your amazing review on our hotel. I am so happy to read that you enjoyed our staff's hospitality and I believe you were able to get out and explore the city. It would be our pleasure to welcome you back once again in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

Beyond perfect

Customer review rating 4.4/5

Leith Families - 25/11/2019 Confirmed reviews ALL

Absolutely amazing.We were upgraded to a 2 bd apartment which was beyond any expectations.

Dear Leith Graham, Thank you for sharing your amazing experience on your stay at The Sebel Quay West Auckland. We appreciate your continue loyalty towards the Accor brand. I am so happy to read that our team upgraded you to a two bedroom apartment with an amazing view of the Harbour and I should admit that this should be your ultimate experience of yours. We hope you enjoyed your rest of your time here in Auckland and it would be our pleasure to welcome you back once again to enjoy our hospitality. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

The room / facilities are outdated, carpet was stained, hallways etc had carpet pulled away from walls, walls stripped of wallpaper, light bulbs in hallway not working

Customer review rating 4.4/5

Mark L. Business - 25/11/2019 Confirmed reviews ALL

poor

Dear L., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am also pleased to inform you that our hotel is under the refurbishment program and we hope that everything will be back to normal in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in your upcoming stay with us. Kind Regards, Sankar Boopathy, Duty Manager, the Sebel Quay West Auckland.

Business Trip

TripAdvisor rating 4.0/5

davel19691970 Business - 25/11/2019 TripAdvisor review

I was upgraded to a bigger room which was great and had a seperate lounge. Very handy to Auckland CBD. Parking was easy and access good. I have stayed here before and recommend this to anyone wanting to stay in the CBD

Good but very dated, Reno’s everywhere, half the facilities closed.

Customer review rating 4.4/5

Jay Business - 23/11/2019 Confirmed reviews ALL

Room was good size, however quite tired and dated. Renovations everywhere and it’s a shame half the facilities are closed.

Dear Jay, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations, please allow me to express my apologies. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The hotel property is going through a soft refurbishment at this stage to upgrade the wallpapers and the carpets in the hallways which is now almost completed. We really appreciate your feedback once again and we hope you give us another opportunity to serve you better in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Overall were satisfied

Customer review rating 4.4/5

Tracy Couples - 21/11/2019 Confirmed reviews ALL

Staff were great, the interior of the room was tired and in need of an update. Food to have a separate bedroom from the living area. The new building being erected in front meant that there was noise going on very early and sometimes a after dark too. What I would like to have is an option of having your room serviced each day or when required and the price to be reduced if daily service is not required. Thanks

Dear Tracy, Thank you for the review of our hotel. I am glad that the team at the front desk were able to assist you with all your needs and made you feel welcomed. I will share your feedback with the management and I hope you choose to stay with us again. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Nice and comfortable

Customer review rating 4.4/5

Con N. Business - 18/11/2019 Confirmed reviews ALL

I enjoyed the stay. Good to have lots of space and a balcony with harbor view. Relaxing.

Dear Con, It was a pleasure having you stay with us. Thank you for your great review and your continued loyalty to Accor. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland

Overall Experience was good

Customer review rating 4.4/5

Vic F. Business - 18/11/2019 Confirmed reviews ALL

Overall my experience was good. I've stayed at the hotel previously and it is in a good location and my stay was comfortable.

Dear Vic, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland

Mr Jacob B.

Customer review rating 4.4/5

Jacob B. Business - 18/11/2019 Confirmed reviews ALL

Great.

Dear Jacob, Thank you for taking your time out from your busy schedule to review your stay. We really appreciate your continued loyalty to Accor and The Sebel Brand. We are glad you had a nice stay and enjoyed the hospitality of our team. It would be our pleasure to welcome you back once again to have a memorable experience in the future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

had a very enjoyable stay

Customer review rating 4.4/5

M. Couples - 17/11/2019 Confirmed reviews ALL

very satisfactory

Dear Manjit, Thank you so much for your lovely review on your stay with us. I am glad that you had a memorable stay and enjoyed our team's hospitality. Our team will be delighted to see a positive feedback from a happy guest and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your amazing experience and we trust your next visit will be as charming as the past one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Quay West Auckland.

Fantastic

Customer review rating 4.4/5

Sylvia K. Business - 16/11/2019 Confirmed reviews ALL

I was transferred to the Sebel Quay West due to a booking error of the sister hotel. The two gentlemen at the reception did everything to male me feel welcome and appreciated as a guest. They provided me with free transport and a bottle of prosecco as compensation. It was an exceptional stay.

Dear Sylvia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you took the time to share your amazing experience with us. It was indeed a pleasure having the opportunity to personally welcome you to our hotel. We really appreciate your continued loyalty to Accor and also for your patience and the trust you had in us. Thank you once again for your response and we look forward to welcoming you back at The Sebel soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

The hotel should have prewarned that it is undergoing refurbishment prior to me making the booking.

Customer review rating 4.4/5

Jk Business - 16/11/2019 Confirmed reviews ALL

Painting was ongoing, wall paper was removed, ie it looked like a construction zone and I have to pay good money (high rates) to stay there as if it was in normal operating condition? Also have to leave hotel door opened for painter to access when I leave for work for 2 of the days. Not sure if.all floors are the same condition as I should have been relocated to other floors! Hotel should provide a free 4 night stay after it is refurbished to compensate for the bad experience.

Dear Mr J., At first, I would want to thank you for taking the time to share your experience with us. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. The team receive tremendous feedback from our guests year after year, so I am disappointed this was not the case for you. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I’m truly sorry to read the issues you experienced during your recent stay with us. Please be assured that this is not the kind of service that we would like to offer to our guests and I completely understand your dissatisfaction. We apologise for this bad experience and that the hotel was undergoing a soft refurbishment in the corridors during your stay. This is a temporary refurbishment as we were in the process of upgrading the wallpapers and carpets in the corridors. The management team are aware of this and are working really hard to complete this as soon as possible, which has almost come to an end at this stage. I am terribly sorry for all the issues once again and I hope you would give us another opportunity to better serve you in the future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

great location, hotel was in the middle of refurbishment which needed doing

Customer review rating 4.4/5

Susanne D. Friends - 15/11/2019 Confirmed reviews ALL

great location, wonderful staff right down to the lovely man polishing the lobby ! hotel was in the middle of refurbishment, should of been cheaper for this experience !

Dear Susanne, Thank you for sharing your experience on our hotel. I am glad to hear that the team were able to assist you with all your needs . We hope that you return to stay with us in the future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

The room was georgeous and spaceous plenty of room for 4 people

Customer review rating 4.4/5

Deborah B. Business - 15/11/2019 Confirmed reviews ALL

Friendly staff and an awesome view loved it just a pitty we didnt stay longer!!!! Thank you

Dear Deborah, Thank you for sharing your amazing experience on our hotel. I am glad to hear that the team were able to upgrade you to a room with a better view and was very spacious as described. We hope that you return to stay with us in the future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Great location, lots of space

Customer review rating 4.4/5

Pip Solo - 14/11/2019 Confirmed reviews ALL

Very happy with location and room in general, a little dated but clean and apartment had everything you needed, home away from home. Very quiet for sleeping, bed comfort not bad, not as plush as other hotels.

Dear Pip, Thank you for the lovely review on our hotel! We are glad that you enjoyed your overall stay and hope to see you again very soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.
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