SO/ Auckland Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 1,997 reviews

ALLSAFE approved hotel

SO/ Auckland
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+ 23 Services

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010 auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Check-in from 15h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 6 Meeting rooms
  • Business Center
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 130 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 130 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • AUCKLAND AIRPORT Additional charge
    • AKL Additional charge
  • Valet Additional charge
    • Near the property
  • Indoor Pool
    • Covered
    • On site
  • SO/ Fit Gym
    • On site

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 231

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,997 reviews

TripAdvisor Rating 4.0/5

209 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing room

Customer review rating 5.0/5

Hayley Couples - 06/04/2020 Confirmed reviews ALL

We were there for COVID-19 Quarantine, and the room is absolutely stunning. The beds are so comfortable and the bathroom is amazing. It had a large bath and a rain shower. I wish I could have stayed loger

Dear Hayley, We very much appreciate your comments regarding your stay at the SO/ Auckland. Especially given the challenging circumstances around the COVID-19 crisis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Gould General Manager

Nice hotel

Customer review rating 4.0/5

Jc Couples - 30/03/2020 Confirmed reviews ALL

Alas Corona virus impacted our stay

Amazing Hotel

Customer review rating 5.0/5

Sean R. Couples - 30/03/2020 Confirmed reviews ALL

Best Hotel we have stayed at for a long time. Staff were super friendly and food was great to. We will be back again

Amazing weekend away

Customer review rating 5.0/5

Kate Couples - 28/03/2020 Confirmed reviews ALL

Booked for a weekend away from “life”. The hotel staff were very welcoming and the hotel is absolutely beautiful. The room had a great layout with such lovely finishing touches.

Great location

Customer review rating 4.5/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

Beautiful hotel room great amenities lovely restaurant

well located, wonderful service.

Customer review rating 4.0/5

Kym Business - 27/03/2020 Confirmed reviews ALL

Staff are extremely helpful and friendly.

Bloody Good

Customer review rating 5.0/5

Rohey787 Business - 26/03/2020 Confirmed reviews ALL

Service was excellent and the rooms where perfect.

Fabulous Service

Customer review rating 5.0/5

Claire Couples - 26/03/2020 Confirmed reviews ALL

Every staff member we had contact with made us feel welcome and valued.

Well located

Customer review rating 4.0/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Unfortunately the show we came to see in Auckland was cancelled just after our hotel check-in due to COVD-19 restrictions. It did however mean we spent more time enjoying our room and we were very comfortable. It was nice to watch a free movie and make a Nespresso coffee in the morning.

Customer review rating 4.5/5

Sarita S. Couples - 24/03/2020 Confirmed reviews ALL

Beautiful hotel nice big room

Friendly staff but unfortunately the rooms are not fully sound proof as we were constantly woken by traffic noise and people

Customer review rating 4.0/5

Wendy S. Couples - 24/03/2020 Confirmed reviews ALL

Loved the restaurant and rooftop bar rooms very nice comfortable beds

It’s was a fantastic

Customer review rating 5.0/5

Morné N. Couples - 24/03/2020 Confirmed reviews ALL

We loved the experience. The room was spacious. The staff Amazing. Som that runs a the the Club room is fantastic. So skilled with making the best specialised Cocktails. Will fantastic and so helpful.

Great Stay

Customer review rating 4.0/5

Sue R. Couples - 23/03/2020 Confirmed reviews ALL

Cool hotel, great service and loved the free mini bar

Well Located

Customer review rating 3.5/5

David Couples - 23/03/2020 Confirmed reviews ALL

Great location but the decor is not more confused than avant-garde especially in the top floor dining room. Had read about the chef and high quality dinners but the overall feel of the room is more like a school cafeteria. Some of the decorations in the lobby and other public rooms are interesting but don't seem to go together as a whole. Rooms are noisy even on higher floors perhaps due to the single pain windows? Really dislike looking into the bathroom from the sitting area. Perhaps it is a feature for someone taking a romatic bath to look outside, but there is nothing to recommend it when you are sitting on the sofa and someone else is using the sink and bathroom. Shared sliding door between shower and toilet only allowed for water to run from one into the other. Staff were helpful and did a great job.

Second time a charm

Customer review rating 4.0/5

S Couples - 23/03/2020 Confirmed reviews ALL

We were given a complimentary stay after a bad experience the first time. This time was great even with the Covid-19 issues happening around us.

Good location, nice property , friendly staff yet...

Customer review rating 3.0/5

Pn Couples - 22/03/2020 Confirmed reviews ALL

Staff was very friendly. Rooms nicely decorated. However, the outside noise bothered us.

Dear Mr N., Thank you for taking the time to tell us about your experience at the SO/ Auckland at the start of the year. I am sorry for the delay in our response but it appears as though we had incorrectly loaded your email details at the time. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Hotels and Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Since late March 2020, SO/ Auckland has been supporting returning New Zealanders with Managed Isolation facilities. We hope that in 2021 we will be in a position to refresh the hotel and open to the public once again, with the need for isolating hopefully diminishing and borders re-opening. When this time comes, we will stay connected with you and invite you to experience SO/ Auckland once again with a 50% discount on your next room booking in light of the less than ideal experience back in March of this year. Please contact H9… if you have any dates in mind. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO/ Auckland Management

Great location and great facilities

Customer review rating 4.5/5

David Couples - 22/03/2020 Confirmed reviews ALL


Wonderful service and atmosphere

TripAdvisor rating 5.0/5

Dave864 Business - 02/03/2020 TripAdvisor review

Really enjoyed my stay here. The service was wonderful and possibly among the best from any hotel I have stayed at, and I stay at a lot of hotels! In particular the staff in the Executive lounge were outstanding and a credit the hotel.

Dear Dave864, Thank you for the great review and full five star rating. We're pleased to read you had a wonderful time at SO/ Auckland and that this was one of the best experiences you have had in hotels. We'll be sure to recognize the team at the Club Signature for their excellent efforts. We hope to see you again soon. Kind regards from SO, Stephen Gould - General Manager SO/ Auckland

Great Location

TripAdvisor rating 4.0/5

EJM223 01/03/2020 TripAdvisor review

Modern hotel with a great location, just across the road from Brittomart and the waterfront. All staff were extremely helpful and attentive. Rooms were a bit bathroom door and the bath is in the corner of the lounge. Quite dark and not as comforting as I like a hotel to be. Bed was excellent and the room was quiet.

Dear EJM223, Thank you for your review and we appreciate the kinds words about the helpfulness and attentiveness of our staff. We do have so many different room options and we will be sure to showcase a few different choices for you next time. I'm confident we can provide a room to your liking on your next stay. We hope to welcome you back again sometime soon. Kind regards from SO, Stephen Gould - General Manager

Excellent Room

TripAdvisor rating 4.0/5

brucee512020 02/02/2020 TripAdvisor review

Our recent stay at the So Hotel in Auckland was for a special treat. The layout of the room was excellent. We took advantage of the So Club and the staff in this area were very friendly - we were somewhat disappointed with the lack of housekeeping - rooms not being supplied with fresh towels and toiletries daily nor loo paper which is an expectation of a hotel of this caliber and cost. The piped music in some areas was pretty awful. The Wellness Spa was excellent but somewhat pricey.

Dear brucee512020, Thank you for the excellent review and we're sorry for the hiccup with Housekeeping. We've let our Executive Housekeeper know of your feedback and she will have things back ship-shape in no time. We hope to see you again soon. Kind regards from SO, Stephen.

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