Name: SO/ Auckland
Address: AUCKLAND, 1010, NEW ZEALAND
Telephone: (+64)9/3791860

SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 117 reviews

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Description

SO/ Auckland

SO/ Auckland is a rebellious lifestyle hotel where locals and travellers can stay, eat, spa and play in style.

Stephen Gould, Hotel Manager

SO/ Auckland is the reknown artistic and musical melting pot in town. If you're looking for a vibrant place to be, to see and be seen, you've found it. Pose with your friends for Instagram worthy shots of the Waitemata Harbour on HI-SO rooftop bar or wine and dine in Harbour Society where our SO passionate team of Chefs reinterpret French culinary traditions with an unconventional twist. This luxury hotel is alive with avant-garde elements of Auckland's volcanic origin.

One of the most anticipated hotel openings in New Zealand, this luxury 130 room hotel looks alive with avant- garde design elements using Auckland's volcanic origin as inspiration from our Signature Designer. Situated downtown in the lively Britomart district, SO is placed within the dynamic vibe of the city. Walk to nearby fashionable boutiques and galleries, Viaduct Precinct and Wynyard Quarter with cafes, restaurants and nightlife along the waterfront.

This hotel is perfect for those who like to explore, be entertained and discover a city's nightlife while also experiencing a luxurious touch of comfort.

Hotel extras

Home to social butterflies, HI-SO is Auckland's hippest rooftop bar
Club Signature lounge is exclusive to SO Club and Suite guests.
Choice of elements-inspired room design; Liquid, Vapour or Solid.
SO/ SPA.
ALLSAFE accredited.

ALLSAFE approved hotel

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

Telephone +64 9-379 1860

+64 9-379 1861

By plane
AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying
By boat
FERRY TERMINAL At 0.5km / 0.31 miles
By train
BRITOMART ATATION At 0.2km / 0.12 miles

GPS:-36.845421, 174.768507

Hotel services

Check-in from 03h00 PM - Check out up to 12h00 PM

In summary

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

HARBOUR SOCIETY

Discover a new twist on dining, designed by our Head Chef's expansive background in multiple Asian countries and value for sustainability and seasonality. Feast your eyes and appetite on the breathtaking vistas in the heart of Auckland City.

JAVALAB

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO URBAN

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View Note

*Subject to availability

Shoe polisher
Automatic wake up call

SO Playful

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
Nespresso machine
Coffee/tea making facilities
Shoe polisher(...)

SO Urban, 2 Single Beds

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
Nespresso machine
Coffee/tea making facilities
Shoe polisher(...)

SO COMFY, 1 King Bed

Max. number of persons: 3
Area: From 34 m² / 365 sq ft
Views: Harbour view, City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
Nespresso machine
Coffee/tea making facilities
Shoe polisher(...)

Our guest reviews

Good stay

Anton Couples - 8/14/2022 Confirmed reviews ALL

Great stay, lovely hotel

Dear Anton, We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robert Andrén Hotel Manager

Very poor quality

Jessica W. Couples - 8/14/2022 Confirmed reviews ALL

Arrived at hotel at 8pm. Room was dirty and run down. Curtains half hanging off, furniture scratched and old looking. Mold and hair in the shower. No door for the toilet- very bizarre. Room service was terrible - stale bread and cold chicken sandwich for $25 was horrible. Generally the hotel felt cheap and run down.

Nice interior, poor customer service

Anonymous Couples - 8/12/2022 Confirmed reviews ALL

The hotel is decorated nicely but the customer service was lacking. Front desk was not available after hours when we repeatedly called and physically went downstairs. When we finally got ahold of someone, they were unable to provide us detail about the after hour menu which was disappointing. They did not offer to find out or provide a solution. They appeared not to care and we are still unsure why it took so long for someone to answer. No one told us about the complimentary mini bar until I called and asked about the prices. Also the fact that the tv kept disconnecting and the view out the window was of a building under construction was disappointing. For the price we paid for 2 nights, we had higher expectations.

Dear Israt, Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Robert Andrén Hotel Manager

Superb Location

M. Couples - 8/12/2022 Confirmed reviews ALL

We had a great weekend away in AKL. Hotel was great.

Dear Justin M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robert Andrén Hotel Manager

Fantastic location and walking distance to everything.

Mrs B. Couples - 8/12/2022 Confirmed reviews ALL

Fantastic location and friendly welcoming staff. Loved the rooftop bar and the deserts in the restaurant. Even the coffee on the ground floor café was great too. Will be staying here again.

Dear Lisa B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robert Andrén Hotel Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

39 reviews 9.3/10 Location
101 reviews 6.6/10 Room
83 reviews 7.5/10 Service
27 reviews 9.5/10 Vibe
19 reviews 2.7/10 Cleanliness
17 reviews 6.7/10 Breakfast
15 reviews 7/10 Wellness Area
15 reviews 6.7/10 Bar

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Description

Hotel extras

Hotel location

SO/ Auckland

Hotel services

HARBOUR SOCIETY

JAVALAB

HI SO

MIXO

Breakfast

Pool

Fitness center

Spa

Meetings & Events

Our accommodation(s)

SO URBAN

SO Playful

SO Urban, 2 Single Beds

SO COMFY, 1 King Bed

SO Club, Club Signature Access, 1 King Bed

SO SUITE, Club Signature Access, 1 King Bed

Our guest reviews

Web-users rating

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