Description
Hotel extras
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Home to social butterflies, HI-SO is Auckland's hippest rooftop bar
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Choice of elements-inspired room design; Liquid, Vapour or Solid.
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SO/ SPA.
Our accommodation(s)
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Room
COLLECTION, 1 King Bed
- 2 pers. max
- 32 m² / 344 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Room
COLLECTION TWIN, 2 Single Beds
- 2 pers. max
- 32 m² / 344 sq ft
- Bedding 2 x Single bed(s)
- Views: City View
Room
COLLECTION ACCESSIBLE, 1 King Bed
- 2 pers. max
- 35 m² / 376 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
- Accessible room
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Suite
LOFT SUITE, Club Signature Access, 1 King Bed
- 3 pers. max
- 38 m² / 409 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Harbour view
Suite
ATELIER SUITE, Club Signature Access, 1 King Bed
- 3 pers. max
- 44 m² / 473 sq ft
- Bedding 1 x King size bed(s)
- Views: Harbour view
Studio
STUDIO, 1 King Bed
- 3 pers. max
- 34 m² / 365 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Room
COLLECTION ACCESSIBLE, 1 King Bed
- 2 pers. max
- 35 m² / 376 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
- Accessible room
Hotel location
SO/ Auckland
67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand
GPS:-36.845421, 174.768507
Access and transport
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BRITOMART STATATION
Railway station
Access: 200 m / 0.12 mi 3 min walk / 2 min drive
FERRY TERMINAL
Ferries
Access: 500 m / 0.31 mi 4 min walk / 2 min drive
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ART GALLERY
Art and Culture
Access: 1 km / 0.62 mi 15 min walk / 5 min drive
SKYCITY CASINO
Casino
Access: 1 km / 0.62 mi 15 min walk / 5 min drive
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VIADUCT & WATERFRONT
Marina
Access: 640 m / 0.4 mi 8 min walk / 4 min drive
ALBERT PARK
Park
Access: 1 km / 0.62 mi 15 min walk / 10 min drive
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Queen Street
Shopping district
Access: 500 m / 0.31 mi 7 min walk / 3 min drive
Hotel services
Check-in from - Check out up to
- Swimming pool
- Pets not allowed
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
- Car park
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HARBOUR SOCIETY
Discover a new twist on dining, designed by our Head Chef's expansive background in multiple Asian countries and value for sustainability and seasonality. Feast your eyes and appetite on the breathtaking vistas in the heart of Auckland City.
JAVALAB
Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.
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MIXO
The stylish and playful MIXO serves up great drinks and tunes
HI SO
Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.
Breakfast
Discover the art of buffet, reimagined by our team of chefs. Feast your eyes and appetite on the breathtaking vistas — the perfect match for the elegant creations by our renowned Head Chef.
2 pools
Located in the heart of the wellness centre, our 20-meter luxury, heated lap pool offers an urban oasis for water lovers. Renew your energy levels and soothe tired aching muscles in our jacuzzi or detox in the Finnish sauna the perfect way unwind.
Fitness center
As a resident of the hotel, you'll enjoy complimentary access to our wellness circuit, equipped with state-of-the-art cardio and cable machines and free weights, SO/FIT is a dynamic space for maximizing your fitness routine and staying fresh.
Spa
Pampering yourself has never been so much fun. Relax or revitalise, The choice is yours at SO/ Spa.
Meetings & Events
- Number of Meeting Room
- 5
- Surface of the largest room
- 231 m² / 2486.461 sq ft
- Maximum seats capacity
- 150
- Maximum capacity for banquets
- 120
Our guest reviews
ALL Rating
Customer review rating 2.0/5
Mary M. Friends - Confirmed reviews ALL
Kia Ora, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations, particularly regarding the room condition and your dining experience. We sincerely apologize for the maintenance issues you encountered in your room. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review. We are also disappointed to hear about your experience with the food and the lack of follow-up from our staff. This is certainly not the level of service we strive for, and we will be addressing this with our team to ensure better handling of similar situations in the future. Regarding your Accor Gold status, we regret that we were unable to provide an upgrade during your stay. While upgrades are subject to availability, we understand how important this benefit is and apologize for any disappointment caused. Your feedback is incredibly valuable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, On Behalf of SO/ Auckland Team
Customer review rating 4.5/5
Nicole A. Business - Confirmed reviews ALL
Kia Ora, Thank you for your review and for sharing your experience with us. We’re pleased to hear that you found your stay quiet, clean, and comfortable. We are sorry to hear about the difficulty you experienced with the bathroom lighting. We understand how inconvenient this must have been, especially when getting ready, and we appreciate you bringing it to our attention. We will review this with our team to see how we can improve the lighting setup for a more comfortable stay. Thank you again for your valuable feedback. We hope to welcome you back in the future for an even better experience. Sincerely, On Behalf of SO/ Auckland Team
Customer review rating 5.0/5
Bernie H. Couples - Confirmed reviews ALL
Kia Ora, Thank you for choosing to stay with us and for sharing your experience at SO/ Auckland! We are thrilled to hear that you were impressed with every aspect of your stay, from our central location and rooms to the bars and special rewards for our loyal members. We truly appreciate your loyalty as a Platinum member. We look forward to welcoming you back on your next visit to Auckland for another exceptional stay. Sincerely, On Behalf of SO/ Auckland Team
Customer review rating 4.0/5
Suzanne B. Couples - Confirmed reviews ALL
Kia Ora, Thank you for choosing to stay with us and for sharing your experience. We are pleased to hear you enjoyed our convenient location near Britomart and found the room size to be generous compared to other nearby hotels. It’s also wonderful to know that Mika made a positive difference to your stay by assisting promptly with a room change, we’ll be sure to pass on your kind comments. Thank you again for your valuable feedback. We hope to welcome you back for an even smoother and more comfortable stay in the future. Sincerely, On Behalf of SO/ Auckland Team
Customer review rating 2.5/5
Paul S. Business - Confirmed reviews ALL
Kia Ora, Thank you for choosing to stay with us and sharing your experience. We are very sorry to hear that your experience did not meet expectations due to service levels. Please accept our sincere apologies for any inconvenience caused by staffing challenges during your stay. This is certainly not the standard of service we aim to provide. We truly value your loyalty as a Diamond member, and it is especially disappointing to know we fell short on this occasion. Your comments have been shared with our management team as we continue to review staffing levels and ensure we deliver the attentive service our guests expect. We appreciate your feedback and hope to have the opportunity to restore your confidence in us on a future visit. Sincerely, On Behalf of SO/ Auckland Team
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