SO/ Auckland Hotel 5 stars

Customer review rating 4.5/5 1,802 reviews
SO/ Auckland
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+ 23 Services
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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of design element of Liquid, Vapour or Solid accommodation rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010
auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS :-36.845421, 174.768507

Our accommodations

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO COZY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COZY, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO Club, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO SUITE, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 44
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

HARBOUR SOCIETY

Type of cuisine: French

Discover the art of French cuisine reimagined by our So passionate team of chefs. Feast your eyes and appetite on the breathtaking vistas, the perfect match for the elegant creations by our renowned Head Chef.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAVALAB

Type of cuisine: Cafe

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIXO

Photo non contractuelle / Strictly non binding

The stylish and playful MIXO serves up great drinks and tunes

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI SO

Photo non contractuelle / Strictly non binding

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 231

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,802 reviews

tripadvisor

TripAdvisor Rating 4.0/5

196 reviews

great location, very convenient, new hotel.

Customer review rating 4.5/5

Anonymous Families - 17/02/2020 Confirmed reviews ALL

New hotel, great location. The reception staff was not very professional. The fruits provided in the room not fresh at all. I was planed to book the spa, i can't find the phone number to book as there was no information booklet within the room. When i went to the spa, there was no one there.

Dear Chun X., Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
Customer review rating 4.5/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

Wonderful experience! Friendly staff.

Dear Shaun F., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Excellent service

Customer review rating 4.5/5

T M. Business - 16/02/2020 Confirmed reviews ALL

Well located if you are interested in being based in the cbd.. Staff are very welcoming and the comfort of the room is second to none.

Dear Theresa Muwanga m., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Well located for us as we went to Gladys Knight show at Civic Theatre

Customer review rating 4.5/5

Peter F. Couples - 16/02/2020 Confirmed reviews ALL

Wonderful. Fascinated by all the modern design and decor. Also felt well liked after by staff

Dear Peter F., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

The room was amazing

Customer review rating 4.5/5

Sarisa T. Solo - 15/02/2020 Confirmed reviews ALL

I was so impressed with your customer service, the hotel room is amazing, the hotel is conveniently located in the city center, dishes are the restaurant is beyond my imagination. I love you guys's!

Dear Sarisa T., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Beautiful place, we loved it

Customer review rating 4.5/5

Leah W. Couples - 15/02/2020 Confirmed reviews ALL

I chose this hotel for the design. I’m so happy I did. My partner loved it too.

Dear Leah W., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great place!

Customer review rating 4.5/5

Sjr Couples - 14/02/2020 Confirmed reviews ALL

It’s without doubt a great international grade hotel. However, my partner was coming to join me and I left clear instructions with the front desk about a key card for her. But the info was not recorded or passed on so there was confusion. Also, my room was not ready and housekeeping was still in there (much to her embarrassment) at 530. They did try to make it up to me with sweets or fruit which I didn’t want. No big deal. Those were the only problems.

Dear Sjr R., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologise about the confusion with keys and room not being ready. This will be discussed with the team for this not to happen again. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

good location

Customer review rating 4.5/5

W. H. Families - 14/02/2020 Confirmed reviews ALL

We like the hotel.The room is spacious, staff is friendly. Food is amazing! However, on the morning of 13, around 7:35Am, very noise alam kept more than 5 minutes, woke all us up. We were very unhappy with this. I called reception, when they came the alarm stopped. It was maybe because the door of the elevator from staff room.

Dear H. W., Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Outstanding

Customer review rating 4.5/5

Chris F. C. Business - 13/02/2020 Confirmed reviews ALL

Our recent stay at the SO was outstanding in all respects. The vibe, service, quality, amenities and style all exceeded our expectations and we can't wait to visit again next month.

Dear Chris M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great Location & Nice Staff, but Odd Room Shortcomings

Customer review rating 4.5/5

Jao Friends - 13/02/2020 Confirmed reviews ALL

Sometimes rooms try to be too modern. Our room had a living room and a separate bedroom. The light switches would only control both rooms together, so they are on or off at same time. Not easy when spouse sleeping and I had to work. Could only use a desk light. The only non-usb outlets near bed were behind the side tables. Had to move them to use the outlets. The desk had no outlets at all. Bathroom vanity very small with either poor or too bright lighting. There was no lighting compromise while shaving. The only place to put large luggage was on a rack in the middle of the floor or on the couch. The areas of the closet were way to small to help with this. There are barely any drawers to put clothes in, so we worked out of the suitcases. For a newer hotel, these were odd things.

Dear Joshua Aaron O., Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Auckland, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Relaxing stay and looked after by a friendly SO team

Customer review rating 4.5/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

We were well looked after during our stay by the friendly team at SO. The room was comfortable with great views. SO club provided an excellent service and a good spot to hang out. Dining at the restaurant we experienced the fantastic cuisine and the SO Spa treatment was a real highlight of the stay.

Dear Shane H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Amazing service

Customer review rating 4.5/5

Beth B. Couples - 12/02/2020 Confirmed reviews ALL

A very lovely property for our last night in New Zealand. Throughly enjoyed the accomodation and the service provided by every staff member. I especially want to bring to your attention the service of Georgia (she said it was spelt with a J) in your club lounge. Georgia was so welcoming, providing a lovely afternoon refreshment and then amazing cocktails in the evening before dinner. She is an asset to your property.

Dear Bethaney B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for mentioning Jorgia as she is a true example to us all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

SO Amazing

Customer review rating 4.5/5

Wendy Couples - 12/02/2020 Confirmed reviews ALL

From check in to check out, the experience something you must try. Don’t wait for someone to spoil you. spoil yourself!

Dear Wendy H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Average

Customer review rating 4.5/5

Belinda Business - 12/02/2020 Confirmed reviews ALL

Room service food was terrible. Room was noisy. Desk was in bathroom. Weird.

Very friendly and helpful staff

Customer review rating 4.5/5

Jackie X. Families - 11/02/2020 Confirmed reviews ALL

I appreciate your help to celebrate my daughter’s birthday. The experience was fascinating and my daughter really liked it. She asked me to make another stay here again.

Dear Jackie x., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Excellent customer service and amenities.

Customer review rating 4.5/5

Joel W. Business - 11/02/2020 Confirmed reviews ALL

Really enjoyed my stay at the SO, I will be returning on my next work trip and am very much looking forward to it.

Dear Joel Benjamin W., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Overall very nice stay

Customer review rating 4.5/5

Daniel Business - 11/02/2020 Confirmed reviews ALL

Initially we were not all that impressed. At time of checkin I think our Diamond status may not have been recognised. The room was not as expected, there was no welcome drink voucher until queried on second day, and breakfast was not complimentary until requested. But from second day when we were moved to another room everything changed and and we thoroughly enjoyed the rest of our stay.

Dear Daniel B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It was also our pleasure to host you as our Diamond member. I sincerely apologise about your Diamond membership not being recognized on arrival. I am pleased to learn the team had an opportunity to rectify this. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

GREAT LOCATION

Customer review rating 4.5/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Great experience, love the decor and board rooms were fine

Dear Guest, We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Interesting hotel

Customer review rating 4.5/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

We came for a four night stay in Auckland. The staff were very welcoming and helpful, and responded to our pre stay requests. We ate at the restaurant and had enjoyable plates - the duck and crayfish were more appreciated than the crab and steak, and there was a wide choice for prepared and buffet food for breakfast. We also made use of the small sauna, pool and hot pool.

Dear Anton S., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

great stay

Customer review rating 4.5/5

Peter O. Couples - 10/02/2020 Confirmed reviews ALL

we found everything at So Hotel absolutely perfect, the staff were friendly and helpful and the facilities were good, we had a lovely room looking out to the west and the sea view, the room was well laid out with everything we needed.

Dear Peter O., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
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