SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 1,411 reviews

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,411 reviews

TripAdvisor Rating  4.0/5  270 reviews

Awsome hotel

Customer review rating 5.0/5

Catriona M. Couples - Confirmed reviews ALL

Love the SO hotel Auckland. Really nice comfortable rooms, super quiet and luxury having the bath. The bar at the top is also really great. Central location . Pool and spa a real treat. Really enjoyed our stay here and would choose it every time for an Auckland city stay.

Dear Catriona M.,, It is very nice to count you as one of our Accor member ! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at SO Auckland and that we are able to meet your expectations. We take pride in providing our guests with exceptional service and it is always rewarding to receive such positive feedback. Your kinds words will be shared with our entire team as it serves as motivation to continue to exceed our guest's expectations. We look forward to welcoming you back soon. Best regards, Julie SO Auckland

Stylish Hotel Well Located in auckland

Customer review rating 4.0/5

Jack M. Business - Confirmed reviews ALL

The SO is a hip (sometimes a little too much so) hotel in a convenient area of Auckland. Nice rooftop bar and good restaurant onsite. Service is professional and friendly. Rooms are all very cool but there's a bit of form over function in some.

Lovely stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was a lovely stay, staff were welcoming and kind. The rooftop bar was nice and the cocktails tasted great! Only thing that would have made it 10/10 is that the bins in our room still had rubbish from the previous guests. Overall, it was a great experience.

Dear Isabel C., Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at SO Auckland and that we are able to meet your expectations. Your comment regarding room cleanliness will be shared with our Housekeeping Team in order to improve our service quality. We look forward to welcoming you back soon. Best regards, Julie SO Auckland

very good service and location

Customer review rating 4.5/5

John C. Couples - Confirmed reviews ALL

helpfull staff

Dear John C., Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at SO Auckland and that we are able to meet your expectations. We take pride in providing our guests with exceptional service and it is always rewarding to receive such positive feedback. Your kinds words will be shared with our entire team as it serves as motivation to continue to exceed our guest's expectations. It is very nice to count you as one of Accor member ! We look forward to welcoming you back soon. Best regards, Julie SO Auckland

All the necessary things done right

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Comfy bed, room upgrade to one with a bath, dark room, quick enough checkin and check out.

Dear Richard S., Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at SO Auckland and that we are able to meet your expectations. We take pride in providing our guests with exceptional service and it is always rewarding to receive such positive feedback. Your kinds words will be shared with our entire team as it serves as motivation to continue to exceed our guest's expectations. We look forward to welcoming you back soon. Best regards, Julie SO Auckland

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Other web-users rate our hotel

  • 271 reviews 9/10 Location
  • 740 reviews 7.1/10 Room
  • 721 reviews 7.8/10 Service
  • 10 reviews 5.2/10 WiFi
  • 250 reviews 8.6/10 Vibe
  • 163 reviews 8.1/10 Breakfast
  • 154 reviews 6/10 Bar
  • 152 reviews 4.3/10 Cleanliness

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