SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,550 reviews

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SO/ Auckland - Image 1
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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,550 reviews

TripAdvisor Rating  4.3/5  451 reviews

Great location and beautiful views

Customer review rating 4.5/5

Kathy H. Couples - Confirmed reviews ALL

Kia Ora Kathy, It’s so great to hear that Isaac and Kiara were able to help make your stay more comfortable! Isaac’s assistance with finding a massage therapist sounds like it really added to your experience, and Kiara stepping in to find a room when the toilet issue came up is definitely a big help. It’s always the little things like that that make a stay memorable. T Thank you for sharing, and I’m glad the staff was there to take care of you! Best regards, Karolina Bajonczak - Guest Service Manager on behalf of SO/Auckland

Good stay and room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Kia Ora Daniel, Thank you for sharing your feedback! I’m glad to hear that your welcome at the door and guidance to reception was a positive start to your stay, especially after your recent experience at Sofitel. However, I’m sorry to hear about the issues with check-in and the breakfast confusion. It’s definitely frustrating when things don’t go smoothly, especially when you’ve already confirmed details like bed and breakfast through the app. I can understand how that would have made you feel uncomfortable, and I appreciate you pointing that out. The availability of room upgrades can depend on various factors like occupancy and booking type. Hopefully, next time, you\'ll have a smoother experience all around! Best regards, Karolina Bajonczak - Guest Service Manager on behalf of SO/Auckland

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Kia Ora David & Holly, Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced with your reservation. I understand how frustrating it can be when expectations regarding room availability and check-in processes aren\'t met, especially after a long transpacific flight. I’m glad we were still able to accommodate all three couples promptly, and I appreciate your patience during the brief delay. I will certainly take your feedback about the bathroom lighting into account—it’s essential that we provide not only comfortable beds but also functional and well-lit spaces. I hope we have the opportunity to host you again, and if there’s anything else I can assist you with, please don’t hesitate to reach out! Regards, Aditya on behalf of SO/ Auckland

Good stay.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Kia Ora, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at SO Auckland and that we are able to meet your expectations. We take pride in providing our guests with exceptional service and it is always rewarding to receive such positive feedback. We look forward to welcoming you back soon. Best regards, Karolina Bajonczak - Guest Service Manager on behalf of SO/Auckland

Lovely hotel

Customer review rating 5.0/5

Shelley C. Business - Confirmed reviews ALL

Kia Ora Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karolia Bajonczak - Guest Service Manager on behalf of SO/Auckland

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Other web-users rate our hotel

  • 609 reviews 9.2/10 Location
  • 1,344 reviews 8/10 Room
  • 1,339 reviews 8.4/10 Service
  • 7 reviews 4.2/10 WiFi
  • 456 reviews 8.6/10 Vibe
  • 432 reviews 7.6/10 Food
  • 298 reviews 7.2/10 Bar
  • 262 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.