SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,518 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,518 reviews

TripAdvisor Rating  4.0/5  302 reviews

Wonderful hotel, amazing staff

TripAdvisor rating 5.0/5

Horizons27 Friends getaway - TripAdvisor review

We had a great stay at SO/Auckland this May. It was the 2nd time we stayed there, and we really enjoyed it What makes the difference between other top-level hotels like this is the staff, who were just fantastic. Whoever you talk to, they’re helpfull, efficent, and very kind. Special thanks to Yanis, Tristan, and Julie the front office manager who were just amazing. We hope to see you again next time !

terrible sleep

Customer review rating 1.0/5

Gary Business - Confirmed reviews ALL

the room is horrible to sleep in as there are so many lights including 1. two walls of glass with approx 8 curtains that join properly - the corner in particular the curtains are not designed to actually block the light!! 2. the TV has a red light to let me know its not on all night long 3. The fire system flashes a red light all night long to let me know there is no fire but if there is one something will happen - no need as i'm awake all night anyway 4. even the buttons for 'make up room' 'privacy' shine bright enough when not even turned on that they create sufficient light in what should be darkness 5. the hopeless sound insulation on the glass means that if all the lights don't keep me up then the traffic - in particular the rubbish trucks that has the annoying beeping reverse sound - will finish off the last remaining hope of sleep. I will never ever stay here again - I would rather pay whatever premium that means I don't have to attempt to sleep through the light and sound obstacles that your hotel provides

Treated like a princes

Customer review rating 4.5/5

Jodes Families - Confirmed reviews ALL

We had a suite for Mothers Day eve. Waking up on Mothers Day to a fanastic view and amazing buffet breakfast was a real treat. The spa pool and sauna did not disapoint and finishing a morning with my daughter with a few laps of the pool just finsihed a lovely overnight staycation.

Tena Koe Mrs. Jodi P., Thank you so much for sharing your wonderful experience with us! It warms our hearts to hear that you felt like royalty during your stay with us for Mother's Day. We're thrilled that you enjoyed the fantastic view, amazing buffet breakfast, and the rejuvenating amenities like the spa pool and sauna. It's delightful to know that your morning swim with your daughter added to the joy of your overnight staycation. Your feedback regarding the Mother's Day theme is well noted, and we appreciate your suggestion for flowers on the tables to enhance the ambiance. We're glad you appreciated the gesture of offering water while you were waiting in the lobby. We take your feedback seriously, and we'll certainly work on eliminating plastic water bottles from the fridge to align with our sustainability goals. We hope to welcome you back soon for another memorable stay! Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had a wonderful stay and we received exceptional service from staff.

Dear Ms. S., Thank you for your delightful feedback! We're thrilled to hear that you had a wonderful stay with us and that our staff provided exceptional service throughout your visit. We take great pride in our team and their dedication to ensuring our guests have memorable experiences. Your kind words about our front desk and lounge staff are greatly appreciated, and we'll be sure to share your compliments with them. It's wonderful to know that their efforts contributed to making your stay special. Receiving a perfect 10/10 rating from you means a lot to us! It's our goal to provide each guest with outstanding service and a comfortable stay, and we're delighted that we succeeded in exceeding your expectations. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience soon! Nga mihi nui - Kind regards, Rhona, DM SO Auckland


Customer review rating 4.5/5

Fiona F. Couples - Confirmed reviews ALL

had a lovely time love the bath in the rooms Pool and spa arear very nice

Dear Ms. F., Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that you appreciated the amenities, especially the bath in your room and our pool and spa area. We strive to provide a relaxing and enjoyable experience for all our guests, and we're thrilled that we succeeded with you. We look forward to welcoming you back for another fantastic stay in the future! Warm regards, Cadmiel Villar Duty Manager SO/ Auckland

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Other web-users rate our hotel

  • 509 reviews 9/10 Location
  • 1,311 reviews 7.7/10 Room
  • 1,278 reviews 8.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 446 reviews 8.6/10 Vibe
  • 438 reviews 7.2/10 Food
  • 287 reviews 6.8/10 Bar
  • 260 reviews 7.8/10 Breakfast

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