SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 1,981 reviews

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ALLSAFE approved hotel

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,981 reviews

TripAdvisor Rating  4.0/5  288 reviews

Customer review rating 4.0/5

Raewyn W. Couples - Confirmed reviews ALL

Love the location, The hotel and people. We thank you for the Accor Gold Member upgrade to a larger room (702) BUT it was noisy with which we assume to be a lift or something similar through the wall. Also found it not the easiest to access the shower or toilet with the door only partly opening due to a towel rail on them. Suggest you put the towel rail on the wall alongside the hand basin.

It was a perfect location which is surrounded by great food and good vibe overall.

Customer review rating 5.0/5

Sally M. Couples - Confirmed reviews ALL

Our stay began with a warm welcome from Alex and Cam. The room was beautifully appointed and the bed was comfortable. We ended our day with lovely drink at the bar. Very impressed with Elvis who was very friendly and attentive.

Dear Sally M., Thank you for taking the time to review your stay with us. We are delighted to hear that our location was perfect and that you received a warm welcome from Alex and Cam. We truly appreciate your kind words about our staffs. This will surely motivate all of the team to improve more and exceed your expectations. At SO/ Auckland, we strive to make sure that each guest has a unique, personalized stay so they can have an unforgettable experience with us. We are so glad you enjoyed yours. Thank you again for your kind review! Warm regards, SO/ Auckland Management Team

Great location with Staff to match

Customer review rating 5.0/5

M H. Families - Confirmed reviews ALL

We found the staff to be responsive and enthusiastic, with a feeling of wanting to be there and do the best they could. Thoroughly enjoyed the stay and I will most certainly be back.

Dear M H., Thank you for your review. We are delighted to hear that you enjoyed staying with us and appreciate your kind words about our staff. Our staff strive to ensure an enjoyable stay for all of our guests and it is wonderful to know that they have succeeded! Thank you for recommending us, we look forward to welcoming you back soon. Sincerely, SO/ Auckland Management Team

Well located, excellent service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed for 2 nights, the staff were very accommodating and amenities and location were perfect

Well located, friendly staff

Customer review rating 5.0/5

Khaled Business - Confirmed reviews ALL

Clean and modern hotel. Amazing gym facility. Friendly staff

Dear Khaled, Thank you for taking the time to leave us a review. We are delighted to hear that you had a memorable stay with us. We strive to provide outstanding customer service and memorable experiences for our guests, so we are thrilled to learn that we have achieved this with you. Thank you again for your kind words, we look forward to welcoming you back soon. Kind regards, The Auckland Hotel Management Team

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Other web-users rate our hotel

  • 377 reviews 9/10 Location
  • 1,026 reviews 7.6/10 Room
  • 982 reviews 8.2/10 Service
  • 10 reviews 2.9/10 WiFi
  • 342 reviews 9/10 Vibe
  • 342 reviews 7.2/10 Food
  • 230 reviews 6.8/10 Bar
  • 216 reviews 7.5/10 Breakfast

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