SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,307 reviews

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67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,307 reviews

Customer review rating 5.0/5

James H. Couples - Confirmed reviews ALL

Great staff large rooms and good dining options

Kia Ora, Thank you for your fantastic review and for your valued loyalty with Accor. We are delighted to hear you enjoyed our large and comfortable rooms, great dining options, and the service provided by our team. Your support means a lot to us, and we look forward to welcoming you back again soon. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 5.0/5

Sue L. Couples - Confirmed reviews ALL

Excellent, would recommend the SO to friends

Kia Ora, Thank you for your fantastic review! We are so pleased to hear you had a wonderful stay and enjoyed both our service and location. It means a lot to know you would recommend SO to your friends. We truly appreciate your support and look forward to welcoming you back again soon! Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 0.5/5

Leo J. L. Business - Confirmed reviews ALL

The TV was "missing a cable" which couldn't be found and so no TV. The staff offered me another room but as it was past 9pm by the time they realised they couldn't locate the cable there was no point for 1 night stay. The service by the staff was great except for the cold room service. For the price this is an unacceptable

Kia Ora, Thank you for taking the time to share your feedback. While we are pleased to hear our team looked after you well, we sincerely apologise for the issues you experienced with the TV and lighting during your stay. We understand how frustrating this would have been, especially given the late hour and the expectations that come with your stay. Your comments regarding room maintenance and room service have been shared with the relevant teams, as this is not the standard we aim to deliver. We truly appreciate your understanding and hope we may have the opportunity to provide you with a much smoother experience in the future. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 4.0/5

Nicky F. Couples - Confirmed reviews ALL

Easy clean tidy accommodation

Kia Ora, Thank you for your great feedback! We are pleased to hear you enjoyed our convenient location and found the accommodation clean and tidy. We appreciate your stay with us and hope to welcome you back again soon! Sincerely, On Behalf of SO/Auckland Team

Customer review rating 2.5/5

George C. Business - Confirmed reviews ALL

1. Temperature control is an issue in the gym and rooms and made a few remarks on this 2. Swimming pool stinks of chlorine way more than any I’ve ever smelt to the point I couldn’t use the spa. It really stank and you should look into that! Most hotels are more user friendly with their chemicals and clearly you are not 3. Roof top should be open 7 days a week as part or the hotel, you advertise the view so we should be able to access that regularly 4. When room made up, dusting is essential which did not happen 5. Reception not the kind of bar that is welcoming so drinks should be served elsewhere 6. Brie and blue cheese are not breakfast cheeses and your breads were not fresh I’m afraid so lots to consider here. These are just a few points, I won’t be staying there again

Kia Ora, Thank you for taking the time to share your detailed feedback. While we’re glad you found your stay to be satisfactory overall, it’s clear that several aspects did not meet your expectations, and for that we sincerely apologize. Your comments regarding temperature control in both the rooms and gym are concerning, and we appreciate you raising this as it highlights an area requiring closer monitoring. We are also sorry to hear about your experience at the swimming pool and spa; the level of chlorine you described is certainly not the experience we aim to provide, and this will be reviewed with our maintenance team as a priority. We understand your frustration regarding access to the rooftop area. Guest expectations around advertised facilities are important, and your feedback will be taken into account as we review operating hours and access policies. Regarding housekeeping and cleanliness, particularly the lack of dusting, this falls short of our standards and will be addressed directly with our team to ensure greater attention to detail. We also appreciate your candid feedback about the reception bar atmosphere and breakfast offering; both points are valuable as we continuously look to improve the guest experience. It’s disappointing to hear that you would not consider staying with us again. However, we do thank you for your constructive comments, as they help us identify where improvements are needed most. Sincerely, On Behalf of SO/ Auckland Team

Other web-users rate our hotel

  • 693 reviews 9.3/10 Location
  • 1,356 reviews 7.7/10 Room
  • 1,285 reviews 8.2/10 Service
  • 6 reviews 3.3/10 WiFi
  • 503 reviews 7.1/10 Comfort
  • 486 reviews 8.6/10 Vibe
  • 344 reviews 7.8/10 Breakfast
  • 289 reviews 7.2/10 Bar

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