SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,633 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,633 reviews

TripAdvisor Rating  4.0/5  308 reviews


Customer review rating 5.0/5

Caroline Couples - Confirmed reviews ALL

Great staff, immaculately clean, quiet

Tena koe Caroline, Thank you for your amazing feedback! We're delighted that you found our staff great and our hotel immaculately clean and quiet. Providing a comfortable and serene environment for our guests is always our priority. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon! Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

Good stay

Customer review rating 5.0/5

Ola Families - Confirmed reviews ALL

Welcoming, friendly, breakfast was awesome,duty manager was on duty and staff (front office and concierge) awesome 👍 room beautiful clean and warm, overall, outstanding beautiful service, thank you so much SO hotel and your amazing staff

Tena koe Mrs. Olaloa G., Thank you so much for your wonderful feedback! We're thrilled to hear that you had a good stay and that you found our hotel welcoming and friendly. It's great to know that you enjoyed the breakfast and that our duty manager and staff provided outstanding service. We're glad you liked the beautiful, clean, and warm room, as well as our amazing view, location, and the relaxing pool and spa. We appreciate your mention of our manager on duty Cadmiel and Yannis our concierge who contributed to your positive experience. Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

Great spot, nice hotel

Customer review rating 4.5/5

Paul T. Business - Confirmed reviews ALL

we had a good room.. (Nice view) and better layout than other rooms we have had in the same hotel. Lack of casual bar...

Tena koe Mr. Paul T., Thank you for your feedback! We're delighted to hear that you enjoyed your room with a nice view and found the layout better than previous experiences at our hotel. We appreciate your comments about the our bars MIXO and HI-SO and will take this into consideration for future improvements. It's wonderful to know that Cam at the desk was efficient and helpful during your stay. We strive to provide excellent service to all our guests. Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

Nice hotel but too noisy from the street

Customer review rating 3.0/5

Hao Business - Confirmed reviews ALL

Great facilities, friendly staff, everywhere is having a high standard in the hotel. But I didn’t have a nice sleep while the lower floors are too close to the street, and took too long to shut all curtains. Might not stay again.

loved the hotel

Customer review rating 4.5/5

Malcolm C. Business - Confirmed reviews ALL

great service and decor/ rooms Fitness area /sauna and pool amazing

Tena koe Mr. Malcolm C., Thank you so much for your lovely feedback! We're delighted to hear that you loved our hotel and enjoyed the great service, decor, and rooms. It's wonderful to know that you found our fitness area, sauna, and pool amazing as well. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable experience. Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

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Other web-users rate our hotel

  • 534 reviews 9/10 Location
  • 1,363 reviews 7.8/10 Room
  • 1,331 reviews 8.2/10 Service
  • 11 reviews 3.7/10 WiFi
  • 463 reviews 8.7/10 Vibe
  • 453 reviews 7.2/10 Food
  • 300 reviews 6.9/10 Bar
  • 276 reviews 8/10 Breakfast

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