SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,525 reviews

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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,525 reviews

TripAdvisor Rating  4.0/5  369 reviews

Great views delicious food with subtle flavours. Great attention to our needs. Friendly service Thank you to Hazel

TripAdvisor rating 5.0/5

F9430CFsuzanneh Couples - TripAdvisor review

Become our favourite. Food very delicious with subtle flavours. Great selection of entrees and mains. Sides very generous enough to serve 4 people. Best dishes snapper and lamb. Thank you to the lovely welcome from Chiara ensuring we had seats with a view. Shout out to Hazel who made us feel special, knowledge of menu great.

Service Quality at its best

TripAdvisor rating 5.0/5

FarAway02480597432 TripAdvisor review

Went to Harbour society, place was very nice and service was wonderful. The 15th floor view made the atmosphere perfect for fine dining and everyone looked so satisfied. Mark at Valet was very polite and it made the experience that much better! Would come again any time.

Excellent hotel great staff

Customer review rating 5.0/5

Laurice Couples - Confirmed reviews ALL

Had the best stay everything was up to the highest standards

Kia Ora Laurice, Thank you so much for your kind review! We're thrilled to hear that your stay was excellent and that everything met your expectations. We're especially glad to know that Roy at reception made such a positive impact on your experience. We'll be sure to pass along your compliments to him and the rest of the team. We look forward to welcoming you back soon! Kind Regards, Dhruv Biyani Duty Manager - SO/ Auckland

Gorgeous hotel with some of the best staff I’ve ever encountered

Customer review rating 4.5/5

Np Couples - Confirmed reviews ALL

The hotel is in a fantastic location, and the decor is gorgeous. The staff were some of the friendliest and knowledgeable I’ve ever encountered. The roof top bar is stunning, the rooms are spacious and have good storage. The free mini bar was an unexpected but very handy addition in the room and the shower and bath tub are great. The only downside is the toilet. I love my partner but I do not need to experience every second of his toilet habits (and vice versa!) as the toilet is open to the room. There is almost the illusion of privacy as the glass door from the shower makes you think it might help, but sadly all it does is make it echo more and the one inch gap reminds you of the show you’re putting on for your long suffering room buddy. As a couple we’re generally across each others each others erm, habits, however I would spontaneously combust from trauma, if I was sharing the room with a friend and had to deal with this toilet situation. Thank goodness for the toilets in the gym/pool area which saved us somewhat. I sincerely hope this ‘trend’ of open hotel toilets dies a very rapid death.

Kia Ora Nicole, Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear that you enjoyed the location, decor, rooftop bar, and many of the amenities during your stay. It's fantastic to know that our team made such a positive impression and that you appreciated the spacious rooms, mini bar, and bathroom features. We also truly value your feedback regarding the open toilet design. While it can offer a modern aesthetic for some, we completely understand that it’s not ideal for everyone, especially in shared spaces. Your comments are invaluable, and we’ll certainly take them into account as we continue to improve our guest experience. Thank you again for sharing both your compliments and constructive feedback. We’d love to welcome you back in the future—hopefully with a more private bathroom layout! Kind Regards, Dhruv Biyani Duty Manager - SO/ Auckland

Well located, great interior design

Customer review rating 4.5/5

Sarah M. Families - Confirmed reviews ALL

Birthday treat, loved it

Kia Ora Sarah, Thank you for taking the time to share your review, and we’re so happy to hear you had a great birthday treat with us! It’s wonderful that you enjoyed our location and interior design. We also appreciate your feedback about the coffee service. We're sorry it took longer than expected, and we’ll work with our team to ensure faster delivery going forward. Your satisfaction is very important to us, and we hope to make your next experience a Solid 10! We’d love to welcome you back for another special stay soon! Kind Regards, Dhruv Biyani Duty Manager - SO/ Auckland

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Other web-users rate our hotel

  • 529 reviews 9.1/10 Location
  • 1,314 reviews 7.9/10 Room
  • 1,311 reviews 8.5/10 Service
  • 9 reviews 4.8/10 WiFi
  • 448 reviews 7.4/10 Comfort
  • 442 reviews 8.8/10 Vibe
  • 430 reviews 7.5/10 Food
  • 284 reviews 7.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.