SO/ Auckland 5 stars

I was in room 301 which had no privacy and was very congested. Worst hotel stay ever.

Very disappointing stay. Room is very tired and not properly cleaned. On check-in we were welcomed with dried food on the floor from the prior occupant as well as their hairband. It brings into question whether anything was cleaned properly. Bed type was not honoured - had to wait several hours for this to be resolved. Rooftop bar experience felt more like a self-serve dive bar. The restaurant also was not properly cleaned. Even at the start of the day, mirror walls had fingers and imprints throughout (again, does anyone clean anything in this hotel or is hygiene something you need to pay extra for?). Food is also SO/SO and upgraded cafeteria style. Service overall is unfriendly and pretentious. A cheap copy cat of a W Hotel. But W wins, hands down because it actually isn't tacky. Welcome amenity is as cheap as it gets (equivalent to Ibis or Novotel) and don't expect to get recognized for loyalty. You won't even get the basic benefits Accor promises. After all, they would rather you be loyal to your mum than to them. Not hard to understand why when service is so poor. Guaranteed, I will never grace this property again. Likely needs a new vision and a new management team before this hotel breathes class.

Wow what can I say I had an amazing time at the So/Auckland last week. I checked in and was blown away to be upgraded to the Penthouse suite thanks so much. Wish I wasn't just there on business as I didn't get to use the executive lounge or restaurant for dinner as I had a work event on both evenings. I cannot wait to return most likely now in 2024. Keep up the amazing service love this hotel.

Great service and staff Awesome dinner

the room was not big enough and was not worth the charge of $1000 a night there was not enough snack option in the room or a sink. but the staff were amazing and friendly. There was also a bit of muck up on our order at the harbour restaurant. They gave us the wrong drink and wrong dish. Not sure what went wrong but definitely seemed like the restaurant floor was short staffed. The food was amazing 👏 the club access should be a bit longer because it closes at 7pm. If someone checks in late and then goes for dinner they miss out on those amenities.