SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 1,970 reviews

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ALLSAFE approved hotel

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,970 reviews

TripAdvisor Rating  4.0/5  288 reviews

Great funky hotel!

Customer review rating 4.0/5

Grant Couples - Confirmed reviews ALL

Last minute booking for my partner and I. My second time at SO. Fantastic rooms with a massive shower and a tub. Great location too. Just wish the bar upstairs was open on Sunday- that place is the icing on the cake.

Amazing experience

Customer review rating 4.5/5

Greta W. Solo - Confirmed reviews ALL

Truly loved my experience at the hotel. I used almost all facilities at the hotel which were amazing. Only disappointment was the closure of the rooftop terrace both nights I was staying there.

handy for our cruise

Customer review rating 4.0/5

Cornelis N. Couples - Confirmed reviews ALL

very pleasant stay only they took 100 dollars off credit card in case of damage done

Nice hotel, good location

Customer review rating 3.5/5

Ashley B. Families - Confirmed reviews ALL

We were invited back after a lack-luster stay earlier in the year. The suite we stayed in was on a high floor with great views of the harbour, but the room was very small to be advertised as a suite. The staff were aware we had two children staying with us when I booked, and checked in, but we had to ask 3 times for the kids beds to be set up (5.30pm, 8.20pm and again at 9.30pm), and only got one extra bed. They could definitely have better communication. Great looking hotel and amenities, but not sure we would be back, nor recommend in the future.

Good Location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nice hotel, pleasant staff, well located and comfortable bed.

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Other web-users rate our hotel

  • 377 reviews 9/10 Location
  • 1,026 reviews 7.6/10 Room
  • 982 reviews 8.2/10 Service
  • 10 reviews 2.9/10 WiFi
  • 342 reviews 9/10 Vibe
  • 342 reviews 7.2/10 Food
  • 230 reviews 6.8/10 Bar
  • 216 reviews 7.5/10 Breakfast

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