Stayed overnight with my husband. Through the Accor programme we were upgraded to a lovely room on an upper floor with a view of the city and the harbour. Didn’t use the restaurant or fitness areas. Rooftop bar is the best in Auckland! All staff were friendly and helpful especially the reception staff and the concierge. Would definitely recommend this hotel.

Staying one night in the city is a perfect reason for staying at SO\ I love the opulent and fun lobby. The team seem to be genuinely having a good time and their sparkly outfits can't help me smile. The rooms are lovely too. I was in 702. The toiletries and robes are delicious and the bed super comfortable. If only there was a socket by the mirror for hair tongs. The bath more than makes up for that though. And if you missed the memo about adding '0' to your number to get on the wifi looking at the room phone will remind you. The restaurant on 15 floor has great food and views. It was a little noisy from time to time as it was a Friday night, but that is to be expected in the CBD. Easy checkout. Already planning my next visit.

Very disappointing, especially since last stay when it had just opened! Window Curtain was falling off the rail and got tangled in the screen curtain. Then found soap and shampoo was missing. No Robe or slippers! Had Checked in very late due to international flight -called front desk -took forever to answer, hung up and tried again....finally a voice! Soap and robe delivered -torn pocket and no belt! & looked used. TV remote for lounge missing, used wall switch to turn off. It IS a very nice hotel, but small things means like this are inexcusable. Design is funky, but having to crawl under the desk and curtains to find power shows thoughtless practicality, same for the handbasins, looks cool but no kicker on the bench so it is awkward to stand close! so next time I will try the new IHG Voco.

Overall great and prompt customer service from the staff, for the price paid and the rooms comparison let’s us down as we had issues with the Tv and internet access from The moment of check in , rooms changed but that also had other guests clothes in the closet. We were tempted to book as advertised for reopening however there was no mention of the hotels bars and restaurants being closed so we had make our own arrangements for food. Late check with the package , but prior to that despite a DND sign the staff starts knocking on the door and asking when would we be checking out

My husband and i had a fantastic stay! We were totally spoilt and treated like VIP’s the whole stay. A particular mention to the Club Lounge manager and staff, they went over and beyond. All food consumed from the divine High Society Restaurant dinner, with the best cocktails to the very satisfying breakfast with all you could ever wish for in a breakfast. Thank you to Stephan for the upgrade, we are raving fans and will tell all of our friends about this memorable Staycation.