SO/ Auckland 5 stars

Name: SO/ Auckland Hotel | ALL - ALL
Address: 67 Customs Street East, Auckland CBD, Auckland Central, AUCKLAND, 1010, NZ
Telephone: +6493791860
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 2,251 reviews

66 66 photos

67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

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SO/ Auckland

SO/ Auckland is a sleek urban base for the stylish traveller in the heart of Auckland's CBD. Enjoy views of the Waitematā Harbour and city across 16 floors and 130 design-led rooms. Sip cocktails at the panoramic HI-SO Rooftop Bar. Harbour Society serves grill-centric local cuisine with exceptional views of Auckland's skyline and Javalab Café blends house-made patisserie with organic coffee. SO/ Spa provides unique, world-first treatments in an underground oasis, complete with a pool and sauna.

Rooms are open and contemporary. The executive club, 'Club Signature,' offers nibbles and a secret terrace. The historic site once housed the Reserve Bank and New Zealand's largest gold reserve. SO/ Auckland is two blocks from the waterfront and is on Auckland city's doorstep: a matter of minutes walk to fashion boutiques, restaurants, nightlife, galleries, the ferry and cruise ship terminal, as well as the Viaduct and Wynyard Quarter precinct.

This hotel is perfect for those who like to explore, be entertained and discover a city's nightlife while also experiencing a luxurious touch of comfort.

SO/ Auckland is a bold, design-centric lifestyle hotel where locals and travellers can stay, eat, spa and play in style

Zac LUMSDEN, Hotel Management

Hotel extras

Home to social butterflies, HI-SO is Auckland's hippest rooftop bar
Choice of elements-inspired room design; Liquid, Vapour or Solid.
SO/ SPA.

Our accommodation(s)

Room

COLLECTION, 1 King Bed

2 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

COLLECTION TWIN, 2 Single Beds

2 pers. max
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

COLLECTION ACCESSIBLE, 1 King Bed

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

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Suite

LOFT SUITE, Club Signature Access, 1 King Bed

3 pers. max
44 m² / 473 sq ft

Bedding 1 x King size bed(s)
Views: City View or Harbour view

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Suite

ATELIER SUITE, Club Signature Access, 1 King Bed

3 pers. max
44 m² / 473 sq ft

Bedding 1 x King size bed(s)
Views: Harbour view

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Studio

STUDIO, 1 King Bed

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

COLLECTION ACCESSIBLE, 1 King Bed

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

+64 9 379 1860

+64 9 379 1861

Railway station
Ferries

BRITOMART STATATION

Railway station

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

FERRY TERMINAL

Ferries

Access: 500 m / 0.31 mi 4 min walk / 2 min drive

ART GALLERY

Art and Culture

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

SKYCITY CASINO

Casino

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

VIADUCT & WATERFRONT

Marina

Access: 640 m / 0.4 mi 8 min walk / 4 min drive

ALBERT PARK

Park

Access: 1 km / 0.62 mi 15 min walk / 10 min drive

Queen Street

Shopping district

Access: 500 m / 0.31 mi 7 min walk / 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

HARBOUR SOCIETY

Discover a new twist on dining, designed by our Head Chef's expansive background in multiple Asian countries and value for sustainability and seasonality. Feast your eyes and appetite on the breathtaking vistas in the heart of Auckland City.

JAVALAB

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

MIXO

The stylish and playful MIXO serves up great drinks and tunes

HI SO

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 231 m² / 2486.461 sq ft
Maximum seats capacity: 150
Maximum capacity for banquets: 120

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 2,251 reviews

Peter T. Couples - 7/30/2026 Confirmed reviews ALL

Kia Ora Peter T., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. On Behalf of SO/ Auckland

David T. Business - 7/29/2026 Confirmed reviews ALL

Kia Ora, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience at SO/Auckland did not meet your expectations. We are particularly concerned by your comments regarding the conduct of our team. Providing respectful, genuine hospitality is at the heart of what we do, and we take any suggestion of discourteous behaviour very seriously. We would appreciate the opportunity to better understand your experience. If you would be willing to share further details regarding what you found to be disrespectful and what you believe our team was dishonest about, we would be grateful for the opportunity to investigate the matter thoroughly. We would also like to reassure you regarding your concerns about the safety of our building and balconies. The safety and wellbeing of our guests and team members is our highest priority. Our property has been designed, constructed, and maintained in accordance with New Zealand's applicable building regulations and inspection requirements. We can confirm that our balconies meet the relevant New Zealand building standards and undergo appropriate maintenance and safety checks. We regret that your stay left you with this impression and would welcome the opportunity to discuss your concerns further. Please feel free to contact us directly (H9…) so that we can better understand your experience and address any outstanding issues. Kind regards, On Behalf of SO/ Auckland

Cheryl M. Couples - 7/28/2026 Confirmed reviews ALL

Kia Ora, Thank you for sharing your wonderful review following your recent stay at SO/Auckland. We are delighted to know that you enjoyed our boutique hotel's chic and sophisticated design, as well as the cleanliness and style of your room. It is especially rewarding to hear that our ambassadors provided amazing and accommodating service, helping to make your stay truly memorable. We are also thrilled that you had such an exceptional experience with the hot stone massage. It is wonderful to know it exceeded your expectations and added to your overall enjoyment of your stay. Your kind words mean a great deal to our team, and we are honoured to know that you plan to return. We look forward to welcoming you back to SO/Auckland for another unforgettable stay in the near future. Kind regards, On Behalf of SO/ Auckland

Damien V. Business - 7/27/2026 Confirmed reviews ALL

Kia Ora, Thank you for your wonderful review and for choosing to stay at SO/ Auckland. We are delighted to hear that you enjoyed our central location and found your room to be clean, cosy and comfortable. It is always rewarding to know that our guests have had a relaxing and enjoyable stay. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to SO/ Auckland for another memorable stay in the near future. Kind regards, On Behalf of SO/ Auckland

Rachel L. Couples - 7/27/2026 Confirmed reviews ALL

Kia Ora, Thank you for taking the time to share your wonderful feedback following your stay at SO/Auckland. We are delighted to hear that you chose us for your weekend staycation and that you were able to enjoy our facilities and relax during your time with us. Providing a comfortable and rejuvenating escape for our guests is exactly what we strive to deliver. Your kind words are truly appreciated, and we look forward to welcoming you back to SO/Auckland for another memorable staycation or city getaway in the near future. Warm regards, On Behalf of SO/ Auckland

Web-users rating

Other web-users rate our hotel

695 reviews 9.2/10 Location
1,347 reviews 7.6/10 Room
1,254 reviews 8.2/10 Service
488 reviews 8.7/10 Vibe
347 reviews 7.9/10 Breakfast
287 reviews 7.4/10 Bar
245 reviews 7.2/10 Cleanliness
180 reviews 8.6/10 Wellness Area

219 reviews 9.3/10 Location
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163 reviews 8.7/10 Vibe
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72 reviews 9.3/10 Location
171 reviews 7.7/10 Room
158 reviews 8.3/10 Service
62 reviews 7.8/10 Amenities
46 reviews 8.5/10 Vibe
34 reviews 7.6/10 Breakfast
29 reviews 7.3/10 Cleanliness
24 reviews 7.6/10 Bar

48 reviews 9.1/10 Location
80 reviews 7.6/10 Room
89 reviews 7.3/10 Service
37 reviews 7.8/10 Amenities
35 reviews 8.4/10 Vibe
24 reviews 7.9/10 Breakfast
20 reviews 7.1/10 Cleanliness
17 reviews 8/10 Pool

28 reviews 9.2/10 Location
64 reviews 7.7/10 Room
58 reviews 8.4/10 Service
27 reviews 8.6/10 Vibe
20 reviews 7.8/10 Amenities
14 reviews 7.3/10 Breakfast
7 reviews 7.6/10 Bar
7 reviews 7.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At SO/ Auckland, check-in is available from 03:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, SO/ Auckland regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.