SO/ Auckland Hotel 5 stars

TripAdvisor rating 4.0/5 168 reviews
SO/ Auckland
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of design element of Liquid, Vapour or Solid accommodation rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010
auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS :-36.845421, 174.768507

Our accommodations

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO COZY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COZY, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO CLUB, Club Signature Access, 1 King Bed, Harbour Views

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO SUITE, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

HARBOUR SOCIETY

Type of cuisine: French

Discover the art of French cuisine reimagined by our So passionate team of chefs. Feast your eyes and appetite on the breathtaking vistas, the perfect match for the elegant creations by our renowned Head Chef.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAVALAB

Type of cuisine: Cafe

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIXO

Photo non contractuelle / Strictly non binding

The stylish and playful MIXO serves up great drinks and tunes

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI SO

Photo non contractuelle / Strictly non binding

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 231

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,480 reviews

tripadvisor

TripAdvisor Rating 4.0/5

168 reviews

Great design with some flaws

TripAdvisor rating 4.0/5

sfyalek Couples - 07/12/2019 TripAdvisor review

The hotel room is spacious but hard for shaving due to the single light installed at one side of the vanity. The booking and the front desk did not communicate well about the late check out and valet parking request and caused the check out problem.

Wish I was staying longer.

Customer review rating 4.5/5

Karen B. Business - 04/12/2019 Confirmed reviews ALL

extremely comfortable, all staff were so friendly and helpful, the room was excellent.

Dear Karen B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Joyful stay

Customer review rating 4.5/5

X Z. Business - 04/12/2019 Confirmed reviews ALL

Pretty much booked a room and check in in half a hour later . The room have been upgraded , all Platinum benefit applied . Club lounge not much crowd as always . Will back again for sure.

Dear Xin Z., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

next to perfect

Customer review rating 4.5/5

Penni Business - 03/12/2019 Confirmed reviews ALL

yes great! a small lack of front desk staff, but that was minor...get used to to many i guess.

Dear Jason B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Very happy expect for access to the resturant

Customer review rating 4.5/5

Mark O. Couples - 03/12/2019 Confirmed reviews ALL

Very friendly & professional staff. Room was very good other than the lights in the bathroom didn't work - no particular inconvenience and we reported it when checking out. Though only two check in / check out stations on the front desk limiting. We were disappointed not to be able to reserve a table in the resturant for a special eveing meal (with two family members). We though we would be able to do this at time of check in (approx 3pm). Seems Xmas functions took precedence over guests. We were weight listed and told we would be rung to advise if a table came up. By 7pm no call so we enquired and none available. That made it difficult to find a quality resturant and we ended up in a pub. The hotel emailed documnet did advise prior bookings to avoid disappointment but I did think we would be safe at 3pm. Lesson learnt.

A treat, the so comfy room is very relaxing.

Customer review rating 4.5/5

Vanessa K. Couples - 03/12/2019 Confirmed reviews ALL

All stuff were very friendly and attentive. The room was relaxing and the bed very comfortable. I really enjoyed the addition of the spa bath treatment. All the room service and restaurant meals were delicious.

Dear Vanessa K., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great stay

Customer review rating 4.5/5

Gareth Couples - 03/12/2019 Confirmed reviews ALL

2nd time we’ve stayed here and we thoroughly enjoyed it

Dear Gareth P., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Going the extra mile

Customer review rating 4.5/5

Acs Couples - 03/12/2019 Confirmed reviews ALL

The hotel staff went to great efforts to ensure a smooth and relaxing stay, in particular the concierge crew and lounge staff. The recognition of platinum tier tatus was particularly impressive during our stay.

Dear Andrew S., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Disappointing

Customer review rating 4.5/5

Graham L. Couples - 03/12/2019 Confirmed reviews ALL

There was no one to greet us when we arrived, we had to carry our own bags into the hotel and search for the reception area and then try to find someone who could park out vehicle. The room we were given was directly above a bar/nightclub which raged on until 4.00am the following morning which is why we cancelled the second night we had booked because of the noise level which was vibrating the windows it was so loud.

Stylish & Sweet Stay

Customer review rating 4.5/5

Dan Solo - 02/12/2019 Confirmed reviews ALL

Really enjoyable stay, overall good service, nice design and very friendly staff. On one occasion the room service food was excellent.

Dear Seng Hooi T., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Brilliant

Customer review rating 4.5/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Staff were amazing

Dear Jason H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Fabulous lobby, pool and spa!

Customer review rating 4.5/5

Amber E. Couples - 02/12/2019 Confirmed reviews ALL

We really loved our stay at So. The room was very nice. The bed and linen was awesome. Loved all the stylish lighting and beautiful things everywhere. Lobby etc. Staff were very friendly and the pool and spa was fabulous. Abit slow at check in but still good service.

Dear Amber E., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Satisfied

Customer review rating 4.5/5

Laura Families - 02/12/2019 Confirmed reviews ALL

Overall I was happy with the room decor. The bed and pillows were great but the floor looked like it hadn’t been vacuumed for a while as there was lots of fluff and hair on the floor. The only reason I didn’t fuss about it was because we were on a pretty tight timeline for the evening and my infant daughter wasn’t quite crawling. I wasn’t aware that this room type I was offered a $50 discount on a spa treatment until my arrival and I had already booked elsewhere and couldn’t cancel without incurring a fee but also didn’t expect to be able to get in at such short notice.

Dear Laura P., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologize about the housekeeping experience and this will definitely be looked into. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Convenient, modern hotel

Customer review rating 4.5/5

Brian Couples - 01/12/2019 Confirmed reviews ALL

Funky furnishings, polite staff. My only complaint: why don't the toilet doors close properly?? In the room and in the public loo downstairs there is a large gap between the door and the wall. People expect privacy!

Dear Brian K., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your review regarding the doors will be looked into. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Lovely hotel and very attentive staff. Great service

Customer review rating 4.5/5

Anonymous Couples - 01/12/2019 Confirmed reviews ALL

Our stay was lovely. The hotel was lovely and modern and the staff were extremely helpful and friendly. Would recommend this hotel over any in Auckland

Dear Chantelle F., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Stylish hotel in a fantastic location

Customer review rating 4.5/5

Gary Solo - 30/11/2019 Confirmed reviews ALL

Throughout my stay all staff I encountered were warm and friendly. On check in I mentioned that I would be cutting my stay short by one day and instead of just forfeiting the non-refundable rate for the room the check in agent very kindly let me use the last room charge as hotel credit. Excellent service that exceeded my expectations. The rooms are beautifully stylish with everything that I needed and the location of the hotel is right in the centre of Auckland.

Dear Gary Y., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Awesome!

Customer review rating 4.5/5

Jamaya M. Business - 29/11/2019 Confirmed reviews ALL

The service was incredible, staff were extremely welcoming and friendly. Always keen to help! The room itself was amazing, I really enjoyed my stay.

Dear Jamaya M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Uninspired

Customer review rating 4.5/5

Sue Families - 28/11/2019 Confirmed reviews ALL

We booked The SO in Auckland with high expectations but sadly left feeling quite flat. First up there was nobody at reception for some minutes until a cleaner asked a staff member to come out from the side office. Check in then went smoothly and pleasantly. When we arrived at our room, our luggage was already there which was nice and efficient. Room was very nice, big bathroom and comfortable bed with a good size quality TV. Surprised they did not have Netflix as we had noticed a lot of smaller and cheaper B&B's in New Zealand offered it. Had dinner at Harbour Society. Our waiter was extremely helpful and we ended up trying a whole range of nice wines before settling on one. This was a generous offer to enable us to let us try the wine. Have to say the meal was nice but once again perhaps we were hoping for more given the restaurants credentials. I know it may be correct to have lamb cutlets rare, but when your knife can't even cut through the meat because it is virtually raw and I had asked for the chops to be cooked more towards the medium rare then that is too rare. Breakfast was not included so we did not partake. The second night, having arrived back to the room after a busy day with a lot of walking, we thought we would take advantage of the bath salt offer and I rang and placed an order for some. We waited, and waited for about 45 minutes and thought we will go upstairs and have a drink at the rooftop bar which was very nice. However after dinner we returned to the room and no, they never arrived. Yes, I could have rung again to re order them, but that is exactly what you should not have to do in a hotel from the Sofitel chain. You expect everything to run smoothly and to be totally pampered and satisfied at the end of your stay. So we left the next day feeling a little deflated. At this point a week on, I am still waiting for the 'bond' to be deposited back into our account. I am not sure why the credit card has to be actually charged. Why can't they hold the bond against the card like other hotels and not charge unless necessary later? So, would I recommend the SO in Auckland, for the money probably not. On our travels through New Zealand we stayed at an assortment of accomodation and I have to say the family run B&B's gave the best personalised service with the best amenities. Perhaps hotels like SO need to focus less on the 'cool' staff and more on ensuring the guests are attended to and made to feel they are in for a very special stay.

Birthday night

Customer review rating 4.5/5

Joanne L. Couples - 28/11/2019 Confirmed reviews ALL

Everything is wonderful apart of the price rate on current day is overwhelming

Dear Li Ying l., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Good location, friendly, clean

Customer review rating 4.5/5

Achan Couples - 27/11/2019 Confirmed reviews ALL

We extended our stay, the rate was same. Staff were friendly and helpful. The location is so convenience, Sky Bus was just right opposite. So many restaurants of choice were near hotel.

Dear Angela C., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
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