SO/ Auckland

SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 277 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  277 reviews

TripAdvisor Rating  4.0/5  230 reviews

Customer review rating 4.0/5

Deborah Couples - Confirmed reviews ALL

The restaurant was phenomenal - we were very impressed with the beautiful menu, service and dinner. The rooftop bar table service again was excellent. The staff were very very nice and friendly. I am in the luxury service industry - so I can't help but notice the fine details. I was impressed. The rooms need a little maintenance - curtains falling down and a trap door in the bathroom.

Great amenities

Customer review rating 5.0/5

Emma Couples - Confirmed reviews ALL

Handy to town and great accommodation.

Great to be back!

Customer review rating 5.0/5

Therese H. Business - Confirmed reviews ALL

We had a wonderful time in our beautiful loft suite and especially enjoyed the food at Harbour Society with the great view over the harbour as bonus!

Great property with some short falls

Customer review rating 3.0/5

Fell B. O. E. Families - Confirmed reviews ALL

We checked into the So for the weekend to celebrate my wife’s birthday. We had a lovely room on the 5th floor and enjoyed our room. It had a great view and a very comfy bed. We also got a lovely plate of macarons as a birthday surprise. However there were a few things that didn’t go so well we requested a roll away bed which we chased up twice and finally turned up at 10pm. We discovered a white stain about our bed which was gross. We also couldn’t sleep till 4am as the noise levels were so high and seems the windows not sound proof. Due to this we checked out earlier as we were exhausted and my daughter started to get sick. Breakfast was lovely but it took a while for our meals to come out and we noticed everyone else’s food coming out before ours. My 4 and 6 year old noticed this and were asking why our food isn’t out yet. The staff at the lounge were lovely, the lounge is small but served it’s purpose well. Only comment would be to have more food options as it ran out quickly. Today I’ve noticed there is a credit card charge on my account when we had already paid for the room on checkout. So I’ll have to get in touch to get this refunded. Overall we did enjoy the room and spa but we found the noise ruined our sleep which was frustrating.

Well below average

Customer review rating 0.5/5

Fiona F. Friends - Confirmed reviews ALL

Disappointed. Underwhelmed.

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Other web-users rate our hotel

  • 64 reviews 9.5/10 Location
  • 180 reviews 7.1/10 Room
  • 161 reviews 7.5/10 Service
  • 6 reviews 0.4/10 WiFi
  • 59 reviews 9.4/10 Vibe
  • 55 reviews 7.8/10 Amenities
  • 38 reviews 3.5/10 Cleanliness
  • 33 reviews 7/10 Breakfast

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