SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.2/5 1,059 reviews

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,059 reviews

TripAdvisor Rating  4.0/5  258 reviews

Over priced. Small dark room. Crazy expensive food.

Customer review rating 1.0/5

Richard Business - Confirmed reviews ALL

One of the worst I’ve had recently - I travel constantly and have never had such an expensive room, that is dark, small and a bathtub in the middle of the room. The food was way overpriced - $48 for fish and chips and $50 for breakfast is crazy. Was embarrassed to have my customers staying. I have status with Accor and no welcome drink and late checkout was a problem. Absolutely terrible and have made sure company won’t use again.

Well located but the hotel and rooms were dark and not very inviting.

Customer review rating 3.0/5

Margaret Couples - Confirmed reviews ALL

We were scheduled to stay in Sofitel Viaduct Hotel but, due to the flooding issues, were unable to do so. We appreciated Sofitel arranging an alternative hotel but were disappointed in the overall product at SO Auckland.

well located, beautiful hotel setting, modern and clearn

Customer review rating 4.5/5

Lily L. Business - Confirmed reviews ALL

I really enjoyed stay even just one night due to the business needs, particular the new duty manager who helps me what ever quotations I need.

Great Hotel But Noisy

Customer review rating 4.0/5

Mark S. Couples - Confirmed reviews ALL

Hotel is in great location. However, windows and balcony doors are not soundproof in any way. Room was exceptionally noisy at night. You could plainly hear the night club music down the road, police sirens and even a brawl across the road one night. Booking was made with notations of stay being for wedding anniversary combined with a birthday. There was no acknowledgement of this by the hotel. Front office staff were mildly helpful. Restaurant staff were excellent. Housekeeping staff do an excellent job. Although we had to request the shower gel be replaced after check in as it was empty. Room was well appointed and had everything we would need in it. We were originally booked at the Sofitel. However, due to damage from flooding and cyclone, the Sofitel rebooked us into the SO/ hotel, with a rate guarantee to be the same as Sofitel booking. This was significantly less than the SO/ hotel rate and I believe the level of service from the front office staff reflected this. The hotel is centrally located to most things in Auckland. A short walk to shopping district, Viaduct Harbour, ferries etc.

Nice hotel with spacious room

Customer review rating 4.5/5

Jenny Business - Confirmed reviews ALL

Nice hotel, no real dramas. Breakfast was decent. Bath tub was amazing. Spacious room. Like that movies are complimentary.

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Other web-users rate our hotel

  • 204 reviews 9/10 Location
  • 584 reviews 7/10 Room
  • 567 reviews 7.4/10 Service
  • 9 reviews 1.8/10 WiFi
  • 204 reviews 6.8/10 Food
  • 200 reviews 8.8/10 Vibe
  • 128 reviews 7.8/10 Breakfast
  • 124 reviews 5.8/10 Bar

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