SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,419 reviews

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Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,419 reviews

Customer review rating 5.0/5

Li Y. T. Families - Confirmed reviews ALL

I travelled with a sibling, and even though the suite does not have an extra bed, the staff made sure to assist in kind gesture and provided a secondary bed, and we appreciate that. The food and views of the shoal bay in Auckland was amazing. Will love to come back again!

Kia Ora, Thank you very much for your fantastic review and for your loyalty as a Platinum member. We are delighted to hear that you had such a comfortable stay and that our team was able to assist with arranging an additional bed for your sibling. It’s wonderful to know that this small gesture helped make your visit more enjoyable. We are also pleased that you enjoyed the food and the beautiful views over Shoal Bay — it truly is a special setting. Thank you as well for mentioning the SO bottle; we’re glad you appreciated the gesture. It was a pleasure having you stay with us, and we would love to welcome you back again for another memorable visit. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 4.0/5

Richard &. S. W. Couples - Confirmed reviews ALL

Only one night but was a great place to stay. Welcoming and helpful all round.

Kia Ora, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and found our team welcoming and helpful. We are glad you appreciated our location, even if it was just for one night, and we hope to have the pleasure of welcoming you back for a longer stay in the future. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 5.0/5

Julie S. Friends - Confirmed reviews ALL

My favourite Auckland hotel. Amazing staff, great location, stunning decor, and fantastic club lounge experience. Thankyou for making my stay so enjoyable! See you again soon

Kia Ora, Thank you so much for your wonderful review! We are thrilled to hear that you continue to enjoy your stays with us at SO/ Auckland and that our staff, location, decor, and Club Lounge exceeded your expectations. Your kind words mean a lot to the team, and we can’t wait to welcome you back for another fantastic experience soon. Sincerely, On behalf of SO/ Auckland Team

Customer review rating 5.0/5

Barry B. Couples - Confirmed reviews ALL

the rooms seemed very expensive, was something on in auckland

Kia Ora, Thank you for choosing to stay with us at SO/ Auckland and for your feedback. We are delighted to hear you enjoyed the room and our friendly staff. Pricing can vary depending on events or high-demand periods in Auckland, which may explain the rates during your stay. We look forward to welcoming you back for another wonderful stay soon. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 3.0/5

Derek B. Couples - Confirmed reviews ALL

Very good location but very noisy location also.

Kia Ora, Thank you for choosing to stay with us at SO/ Auckland and for sharing your experience with us. We are glad you appreciated our central location. We are however sorry to hear that traffic noise and the bathroom configuration affected your stay. Your comments are valuable, and we will share them with our team as we continue to improve the guest experience. We hope to have the opportunity to provide a more comfortable and restful stay in the future. Sincerely, On behalf of SO/ Auckland Team

Other web-users rate our hotel

  • 661 reviews 9.3/10 Location
  • 1,347 reviews 7.8/10 Room
  • 1,299 reviews 8.2/10 Service
  • 6 reviews 6/10 WiFi
  • 479 reviews 7.3/10 Comfort
  • 469 reviews 8.6/10 Vibe
  • 322 reviews 7.7/10 Breakfast
  • 284 reviews 7.4/10 Bar

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