Kia Ora Shirley W., Thank you very much for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed your stay and found our hotel to be a nice place to visit. We’re truly sorry, however, that you were unable to enjoy our rooftop bar during your stay due to a private function. We completely understand how disappointing this must have been, particularly if you had been looking forward to relaxing and enjoying the rooftop atmosphere and views. While private functions are occasionally hosted at the hotel, we appreciate that this can affect the experience of our guests, and we sincerely apologise for any inconvenience caused. Your feedback is very important to us, and we hope you’ll consider giving us another opportunity to welcome you back. We would love for you to experience the rooftop bar on your next visit and enjoy everything our hotel has to offer. Thank you again for your understanding and for choosing to stay with us. On Behalf of SO/ Auckland

Kia Ora Lisa T., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our great location, spacious room, and especially the exceptionally comfortable bed. It’s lovely to know that you also enjoyed the bathtub and found the hotel to be a relaxing and comfortable place to stay. We’re thrilled that you had such a positive experience with us. Creating a comfortable and enjoyable stay for our guests is very important to our team, so your kind words are truly appreciated. We hope to have the pleasure of welcoming you back again soon for another relaxing stay! On Behalf of SO/ Auckland

Kia Ora Kim W., Thank you for choosing SO/ Auckland and thank you for your loyalty as gold member. Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay, found our staff friendly, and were happy with our facilities. It was a pleasure having you with us, and we hope to welcome you back again soon! On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your wonderful feedback. We are truly delighted to hear that each of your stays at SO/ Auckland has been such an amazing experience. It is especially rewarding to know that our team's kindness and helpfulness have left a positive impression on you, and that you continue to enjoy our rooms and facilities. Your generous comments will be shared with our entire team, who are passionate about creating memorable stays for our guests. Recognition such as yours is a great encouragement and motivation for us to continue delivering exceptional hospitality. Thank you once again for your continued support and loyalty. We look forward to welcoming you back to SO/ Auckland for another fantastic stay in the near future. Warm regards, On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your wonderful feedback about your recent stay at SO/Auckland. We are delighted to hear that you enjoyed your corner twin room, particularly the comfortable beds, beautiful décor, and stunning harbour views. It is always rewarding to know that our facilities contributed to a memorable experience. We are especially grateful for your kind words about our team. Providing genuine hospitality and personalized service is at the heart of what we do, and we are pleased that our staff were able to assist with your dietary requirements and ensure your needs were well looked after throughout your stay. Your feedback is greatly appreciated and will be shared with our team, who will be thrilled to know their efforts made such a positive impact on your visit. Thank you once again for choosing SO/Auckland. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your feedback following your recent stay at SO/Auckland. We are delighted to hear that you enjoyed your stay and appreciated our well-appointed amenities, as well as the service provided by our Front Office and Food & Beverage teams. Your kind words will be shared with our staff, who will be pleased to know they contributed to a positive experience. We sincerely apologize to learn that you experienced an allergic reaction to the hand and body wash products provided in the hotel. Guest comfort and wellbeing are very important to us, and we regret any inconvenience this may have caused during your stay. We appreciate your understanding regarding our sustainability initiatives and bulk-purchase amenities program. Nevertheless, your feedback has been noted and will be shared with the relevant department for review as we continually evaluate ways to enhance our guest experience. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Kind regards, On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your positive feedback regarding your recent stay at SO/Auckland. We are delighted to hear that you had a lovely stay and found your twin room to be spacious and comfortable. Providing a relaxing and enjoyable experience for our guests is our top priority, and it is wonderful to know that we met your expectations. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional hospitality. Thank you for choosing SO/Auckland. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, On Behalf of SO/ Auckland

Kia Ora Las, Thank you for your review. We're thrilled to hear that you loved your stay with us. Although your visit was brief, it's fantastic to know that you would definitely return to experience more of what SO/ Auckland has to offer. We also appreciate your honest feedback regarding the bottled water pricing. We understand your perspective and value you taking the time to share your thoughts with us. Thank you as well for recognising our reception team and bar staff. We are delighted that they contributed positively to your stay, and we will be sure to pass on your kind feedback to the team. We look forward to welcoming you back to SO/ Auckland for another memorable experience. Kind Regards, SO/ Auckland Team

Kia Ora, Thank you for taking the time to share your feedback regarding your recent stay at SO/Auckland. While we are pleased to hear that most aspects of your stay met your expectations, we are sincerely sorry to learn of the concerns you experienced, particularly regarding the security deposit refund process. We understand your frustration and disappointment, especially as a valued loyalty member and a guest who chose our hotel expecting a seamless five-star experience. Please accept our apologies for any inconvenience caused by the delay in receiving your deposit refund. Debit card pre-authorisations can occasionally be subject to varying processing times depending on the banking institution; however, we appreciate that clear communication is essential. Our team would be happy to review the transaction and provide confirmation of the release of funds if you contact us directly with your reservation details. We also regret the oversights regarding the empty conditioner dispenser and the lack of clarification concerning the bottle of wine in the minibar. Your comments have been shared with our Housekeeping and Food & Beverage teams to ensure guest room amenities are thoroughly checked, and minibar information is communicated more clearly. At SO/Auckland, we strive to deliver the highest standards of service, and we are disappointed that we fell short of your expectations on this occasion. Your feedback is invaluable as it helps us identify areas where we can improve. Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us and provide you with the exceptional experience you rightly expect in the future. Kind regards, On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your wonderful review following your recent stay at SO/ Auckland. We are delighted to hear that you had a fabulous long weekend with us. It is particularly rewarding to know that our team made such a positive impression and that you enjoyed the spacious room, comfortable bed, and our breakfast buffet offerings. Your kind words will be shared with the entire team, as recognition like this motivates us to continue delivering exceptional service and memorable experiences for our guests. Thank you once again for choosing SO/ Auckland. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the near future. Kind Regards, On Behalf of SO/ Auckland

Kia Ora, Thank you for your continued loyalty and for taking the time to share such a wonderful review of your recent stay at SO/Auckland. We are truly delighted to hear that our team made you feel welcome once again and that their personalized service contributed positively to your experience. Recognizing and welcoming our returning guests is something we take great pride in, and it is rewarding to know that this made your stay even more special. We are also pleased that you enjoyed your dining experience at Harbour Society, as well as the breakfast offerings throughout your stay. Your kind comments regarding the quality of our service and product are greatly appreciated and will be shared with our team. Thank you for your valued support and recommendation. We look forward to welcoming you back to SO/Auckland for another exceptional stay in the near future. Kind regards, On Behalf of SO/ Auckland

Kia Ora S., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your spacious room, found our valet parking convenient, and appreciated our buffet breakfast with its views over Britomart. We also appreciate your comments regarding the Key to the City offerings. Guest feedback is invaluable, and your suggestion for a spa-related benefit is a great one. We understand that the current inclusions may not appeal to every guest, and we will certainly share your thoughts with our team as we continue to review and enhance the experience. Thank you again for your kind words. We hope to welcome you back to Hotel Britomart for another memorable stay in the near future. Kind Regards, SO/ Auckland Team

Kia Ora Stuart J., We very much appreciate your comments regarding your stay at the SO/ Auckland and thank you for trusting us for your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. On Behalf of SO/ Auckland

Kia Ora John L., Thank you so much for your wonderful feedback and thank you for your loyalty as Silver member! We are delighted to hear that you enjoyed our excellent service and found our staff to be friendly and welcoming. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service to all our guests. We look forward to welcoming you back for another memorable stay! On behalf of SO/ Auckland

Kia Ora Johnson S., Thank you for your feedback! We appreciated your loyalty as Gold member. We’re glad you enjoyed our convenient location and appreciated the unique room and layout design. We’re sorry to hear that the experience wasn’t quite the right fit for your needs. We truly appreciate you giving us a try and hope to have the opportunity to welcome you again in the future. On Behalf of SO/ Auckland

Kia Ora Rodney F., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfortable room, excellent breakfast, friendly service at the Executive Lounge, and our convenient location. We sincerely apologize for the confusion and disappointment regarding your room upgrade. We have reviewed the room allocation and would like to clarify that Room 1006 is indeed categorized as a Studio room. However, we fully understand how the information provided to you during check-in may have caused confusion, particularly when you were advised that you had been upgraded to a Studio King. We are also sorry that our team was unable to provide you with a clear explanation when you returned to reception. Your comments regarding the upgrade process and the communication from our team have been noted and will be shared with the relevant departments to ensure greater clarity and consistency in the future. Thank you once again for your valuable feedback. We truly appreciate your loyalty as an ALL Platinum member and hope to have the opportunity to provide you and Mrs with a smoother and more enjoyable experience on your next visit. On behalf of SO/ Auckland

Kia Ora Francisco R. R., Thank you for choosing SO/ Auckland as your place to stay. and we appreciated your loyalty as Gold member. We sincerely apologies for the confusion and disappointment regarding the Atelier Suite. The room provided was indeed an Atelier Suite, however, we understand that the floor plan and layout differed from what was shown on our website, which may have led to different expectations regarding the view. We truly appreciate you bringing this to our attention. We will take your feedback on board and review how the room layouts and views are presented on our website to ensure the information is clearer and more accurate for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a better experience in the future. On Behalf of SO/ Auckland

Kia Ora Petra H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. On behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your feedback regarding your recent stay at SO/ Auckland. We are pleased to hear that there was a lot you enjoyed about the hotel. However, we are sorry to learn that street noise impacted your overall experience. We understand how important a peaceful and restful environment is, and we regret that we were unable to provide this during your stay. As a vibrant city-centre hotel, we occasionally experience noise from the surrounding area, but we appreciate that this can affect our guests differently. Your feedback is valuable and will be taken into consideration as we continually look for ways to enhance our guests' comfort. Thank you once again for your comments and for choosing SO/ Auckland. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and relaxing stay. Kind regards, On Behalf of SO/ Auckland