SO/ Auckland Hotel 5 stars

I chose this hotel for the design. I’m so happy I did. My partner loved it too.

It’s without doubt a great international grade hotel. However, my partner was coming to join me and I left clear instructions with the front desk about a key card for her. But the info was not recorded or passed on so there was confusion. Also, my room was not ready and housekeeping was still in there (much to her embarrassment) at 530. They did try to make it up to me with sweets or fruit which I didn’t want. No big deal. Those were the only problems.

We like the hotel.The room is spacious, staff is friendly. Food is amazing! However, on the morning of 13, around 7:35Am, very noise alam kept more than 5 minutes, woke all us up. We were very unhappy with this. I called reception, when they came the alarm stopped. It was maybe because the door of the elevator from staff room.

Our recent stay at the SO was outstanding in all respects. The vibe, service, quality, amenities and style all exceeded our expectations and we can't wait to visit again next month.

Sometimes rooms try to be too modern. Our room had a living room and a separate bedroom. The light switches would only control both rooms together, so they are on or off at same time. Not easy when spouse sleeping and I had to work. Could only use a desk light. The only non-usb outlets near bed were behind the side tables. Had to move them to use the outlets. The desk had no outlets at all. Bathroom vanity very small with either poor or too bright lighting. There was no lighting compromise while shaving. The only place to put large luggage was on a rack in the middle of the floor or on the couch. The areas of the closet were way to small to help with this. There are barely any drawers to put clothes in, so we worked out of the suitcases. For a newer hotel, these were odd things.

We were well looked after during our stay by the friendly team at SO. The room was comfortable with great views. SO club provided an excellent service and a good spot to hang out. Dining at the restaurant we experienced the fantastic cuisine and the SO Spa treatment was a real highlight of the stay.

A very lovely property for our last night in New Zealand. Throughly enjoyed the accomodation and the service provided by every staff member. I especially want to bring to your attention the service of Georgia (she said it was spelt with a J) in your club lounge. Georgia was so welcoming, providing a lovely afternoon refreshment and then amazing cocktails in the evening before dinner. She is an asset to your property.

From check in to check out, the experience something you must try. Don’t wait for someone to spoil you. spoil yourself!

Room service food was terrible. Room was noisy. Desk was in bathroom. Weird.

I appreciate your help to celebrate my daughter’s birthday. The experience was fascinating and my daughter really liked it. She asked me to make another stay here again.

Really enjoyed my stay at the SO, I will be returning on my next work trip and am very much looking forward to it.

Initially we were not all that impressed. At time of checkin I think our Diamond status may not have been recognised. The room was not as expected, there was no welcome drink voucher until queried on second day, and breakfast was not complimentary until requested. But from second day when we were moved to another room everything changed and and we thoroughly enjoyed the rest of our stay.

Great experience, love the decor and board rooms were fine

We came for a four night stay in Auckland. The staff were very welcoming and helpful, and responded to our pre stay requests. We ate at the restaurant and had enjoyable plates - the duck and crayfish were more appreciated than the crab and steak, and there was a wide choice for prepared and buffet food for breakfast. We also made use of the small sauna, pool and hot pool.

we found everything at So Hotel absolutely perfect, the staff were friendly and helpful and the facilities were good, we had a lovely room looking out to the west and the sea view, the room was well laid out with everything we needed.