SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,342 reviews

Best price
guarantee
SO/ Auckland - Image 1
SO/ Auckland - Image 2
SO/ Auckland - Image 3
SO/ Auckland - Image 4
67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,342 reviews

Customer review rating 4.0/5

Janice C. Couples - Confirmed reviews ALL

Only stayed one night, but room was clean and comfortable. Would recommend.

Kia Ora, Thank you for your kind review. We are pleased to hear that you found your room clean and comfortable, even during your short one-night visit. Your recommendation means a lot to us. We hope that next time you’ll be able to stay a little longer and enjoy more of what we have to offer. We look forward to welcoming you back soon. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 4.0/5

Carol P. Couples - Confirmed reviews ALL

SO/Auckland is in a great location. Rooms are very comfortable and the range at breakfast is great. Club Signature is a pleasant place to go, good service and range of food and beverages. Any staff I interacted with could not be more helpful and addressed any problems or requests quickly and professionally. A couple of niggles Not enough light in the bathroom to put on makeup. Not all your guests are 25 with great eyesight. Service was variable at breakfast. We had to work out you could order tea and coffee and some days you got the egg menu and others you didn't. It would be way nicer if the pancakes and waffles were hot. Using the toaster to heat them really did not work well. At Club signature not matter what times you went for evening drinks the hot food was, at best, lukewarm and often stone cold. The lights don't really do the trick at keeping things warm. Stone cold dumplings are not a pleasant treat. Service by the young people in Club Signature was excellent.

Kia Ora, Thank you for your thoughtful review and for your loyalty as a Gold member. We’re delighted to hear you enjoyed our central location, comfortable rooms, breakfast selection, and the welcoming atmosphere in Club Signature. It’s especially pleasing to know that our team members were helpful and professional throughout your stay. At the same time, we sincerely appreciate your constructive feedback. We’re sorry to hear about the lighting in the bathroom and the inconsistencies you experienced at breakfast and in Club Signature, particularly regarding food temperature and clarity around ordering options. This is certainly not the standard we aim to deliver. Please rest assured your comments have been shared with our Food & Beverage and management teams for review and improvement. Thank you again for taking the time to share your experience. We hope to welcome you back and provide a more seamless and consistently excellent stay next time. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 3.0/5

Amelia O. Solo - Confirmed reviews ALL

The room and inclusions were so good I had amazing views over the waterfront and felt very taken care of in the lounge and the restaurant. When things were going as they were supposed to everything was great. I was also grateful for midday late checkout and although I would have loved later the hotel was fully booked so I understand I already had a great opportunity to stay a bit longer. The only disappointment was that I couldn't use the bath because the plug was malfunctioning and it wouldn't hold water. I had spent the weekend cold and muddy in Rotorua and was looking forward to a night of relaxing before flying home so being able to use the bath was the whole reason I booked the room. Only staying one night meant there was no opportunity to have it fixed which I understand but I mentioned it immediately and the staff on the desk told me they would call to let me know a solution. Unfortunately I didn't hear anything. I mentioned it again in the morning and also on check out and although the staff were apologetic they did not offer any solution or suggestions. I was mostly disappointed that I never got the initial follow up promised when I initially reported it and there was no acknowledgement that a key feature of the suite was unusable. I promise I am not a complainer, I don't usually leave a review at all but the rest of the experience was so perfect that this detail really stood out. I would absolutely come to SO again in the future but I would hope that this is a one time unlucky issue.

Kia Ora, Thank you for your detailed feedback and for your loyalty as a Platinum member. We’re delighted you enjoyed the location, waterfront views, lounge service, and late checkout. However, I sincerely apologize for the bath plug issue and especially for the lack of follow-up after you reported it. We understand how disappointing this must have been, particularly as the bath was a key reason for booking the suite. On this occasion, we fell short. Your comments have been shared with the team to ensure better communication and quicker resolution in the future. We truly hope to welcome you back and provide the seamless experience you were expecting. Sincerely, On Behalf of SO/ Auckland Team

Customer review rating 4.0/5

Mark W. Business - Confirmed reviews ALL

I love staying at this hotel. The staff at check-in are always helpful and friendly and the rooms are always clean and comfortable. I am disappointed though that the hotel bar closes at different hours during the week. My last stay, I went to the bar at 9.00pm with some colleagues only to be turned away as they had closed. The same the following night at 9.30pm. I would think that a hotel of this standard is able to maintain consistent opening hours to service hotel guests. Bit embarrassing for me when I have to find an alternative to entertain my guests. The breakfast experience can also be inconsistent depending on who is working. There is one girl, whom I do not have her name unfortunately, that remembers me on every visit. Lovely girl, always up for a chat and I must get her name next visit. Others seem to be there because it's a "job".

Kia Ora Mr. W., Thank you for your continued loyalty and for taking the time to share such detailed feedback. It truly means a lot to us that you love staying with us and consistently find our check-in team helpful and the rooms clean and comfortable. I’ll be sure to pass your kind comments on to the front desk team. I’m very sorry to hear about your recent experience with the bar closing earlier than expected. I completely understand how frustrating and even embarrassing that must have been, especially when hosting colleagues. You’re absolutely right consistency is important, particularly in a hotel of our standard. Your feedback has been shared with our management team so we can review our operating hours and communication to ensure we’re better meeting the expectations of our guests. Thank you as well for your honest comments regarding breakfast service. While I’m delighted to hear about the team member who always makes you feel welcome, I’m disappointed to learn that the experience hasn’t been consistent across the board. Providing warm, genuine service should never feel optional, and we’ll be reinforcing this with the team. We truly value your support and hope to continue welcoming you back — with a more consistent and seamless experience next time. Sincerely, On Behalf of SO/ Auckland

Customer review rating 5.0/5

Britany C. Couples - Confirmed reviews ALL

We had a great stay, the room was clean, comfortable and the view was what we hoped for. The access to the lounge was a great perk and we loved the central location.

Kia Ora, Thank you so much for your wonderful review. We are delighted to hear you had a great stay and enjoyed the clean, comfortable room, the view, lounge access, and our central location. We also truly appreciate your feedback regarding the bathroom lighting. Your comments are very helpful, and we will certainly share them with our team as we continually look for ways to improve the guest experience. We hope to welcome you back again soon for another fantastic stay. Sincerely, On Behalf of SO/ Auckland Team

Other web-users rate our hotel

  • 653 reviews 9.2/10 Location
  • 1,340 reviews 7.7/10 Room
  • 1,297 reviews 8.1/10 Service
  • 7 reviews 6.7/10 WiFi
  • 472 reviews 8.5/10 Vibe
  • 470 reviews 7.3/10 Comfort
  • 317 reviews 7.6/10 Breakfast
  • 287 reviews 7.3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland