SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,273 reviews

Best price
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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,273 reviews

TripAdvisor Rating  4.3/5  476 reviews

Certificate of excellence 2025

My go to - SO Auckland

TripAdvisor rating 5.0/5

Nic E TripAdvisor review

From the moment I arrived at SO Auckland, I was greeted with a genuinely warm welcome that set the tone for a fantastic stay. The hotel exudes a sleek, modern vibe with every detail felt thoughtfully designed and effortlessly stylish. A special shout-out goes to Chiara, whose impeccable service truly stood out. She went above and beyond to ensure everything was perfect, adding a personal touch that made all the difference. Her professionalism, warmth, and attention to detail elevated the entire dinner experience. Highly recommend for anyone looking for comfort wrapped in contemporary elegance.

Best customer service

TripAdvisor rating 5.0/5

Marguerite W TripAdvisor review

From the moment we drove in the staff were amazing. They are all friendly and attentive. Kes on reception was very patient explaining procedures and most accomodating of our requests. The room itself was very clean and spacious, the pillows and bed very comfortable. So much so we slept in. Would definitely recommend this hotel.

Thank you so much for your kind words! We’re thrilled to hear that our team, especially Kes, made your stay comfortable and that you enjoyed the room. It’s wonderful to know you had such a relaxing experience with us. We truly appreciate your recommendation and look forward to welcoming you back soon!

Best service

TripAdvisor rating 5.0/5

Lisa T TripAdvisor review

Our room? Sleek, spacious, and packed with personality. The bed was ridiculously comfortable (seriously, cloud-level) and the minibar treats felt delightfully curated but what truly made our stay memorable was the service. Every encounter from concierge suggestions to housekeeping's sweet notes was thoughtful and genuine.

Thank you so much for the wonderful feedback! We're thrilled to hear you loved the room's style and comfort cloud-level beds are exactly what we aim for! It’s also great to know the minibar and our team's thoughtful touches made your stay extra special. We’ll be sure to pass along your kind words to the concierge and housekeeping teams. We can't wait to welcome you back for another memorable stay!

Customer review rating 4.5/5

Jacob R. Couples - Confirmed reviews ALL

Hotel & staff were excellent, the room was perfect as well. Location couldn't have been better either.

Kia Ora Jacob, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at SO Auckland and that we are able to meet your expectations. We take pride in providing our guests with exceptional service and it is always rewarding to receive such positive feedback. Your kinds of words will be shared with our entire team as it serves as motivation to continue to exceed our guest's expectations. We look forward to welcoming you back soon. Best regards, Karolina -Guest Service Manager on behalf of SO/Auckland

Customer review rating 4.0/5

Chris S. Couples - Confirmed reviews ALL

Was so handy to go to our favourite places from SO Auckland, and a cosy place to stay in.

Kia ORa Chris, Thank you for taking the time to share your experience. We're truly sorry to hear that your visit did not meet expectations, particularly with the check-in process and the initial confusion at the spa. This is certainly not the level of service we aim to provide. We appreciate your comments, as they help us identify areas for improvement. We're glad a staff member was able to assist eventually, but we understand how a smoother, more welcoming experience from the start would have made a big difference. Your feedback on the massage itself has also been noted. We hope to have the opportunity to provide you with a much-improved visit in the future. regards, SO/ Auckland Team

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Other web-users rate our hotel

  • 598 reviews 9.2/10 Location
  • 1,283 reviews 7.8/10 Room
  • 1,263 reviews 8.6/10 Service
  • 6 reviews 3.3/10 WiFi
  • 445 reviews 8.6/10 Vibe
  • 414 reviews 7.6/10 Food
  • 277 reviews 7.2/10 Bar
  • 274 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.