SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,258 reviews

SO/ Auckland - Image 1
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67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

COLLECTION TWIN, 2 Single Beds

Photo out of - COLLECTION TWIN, 2 Single Beds

A design-focused room with twin beds and city views. Separate rain-shower and freestanding bathtub. A working desk, Nespresso coffee machine, rainshower, TV, and Wi-Fi.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Refrigerator/freezer
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • ChromecastAdditional charge
  • In-house moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Comfortable rooms on first and second floors to accommodate wheelchair users with 32" wide doorways and dedicated equipment. A city view, Nespresso coffee machine, TV, Wi-Fi, Maraca bath amenities and sleek design.

  • Views:

    City View

Max. number of persons
2
Area
From 35 m² / 376 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Refrigerator/freezer
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • ChromecastAdditional charge
  • In-house moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

ATELIER SUITE, Club Signature Access, 1 King Bed

Photo out of - ATELIER SUITE, Club Signature Access, 1 King Bed

Harbour views, private balcony, separate living area, bedroom with en-suite. Deep bathtub, and Maraca amenities plus desk, Nespresso, TV and Wi-Fi. Breakfast and Club Signature's canapés and drinks access.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Refrigerator/freezer
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • ChromecastAdditional charge
  • In-house moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Sweeping high city views among spacious, bold design. Open bathroom with a statement bathtub, a working desk, Nespresso machine, rainshower, TV, and Wi-Fi.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Refrigerator/freezer
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • ChromecastAdditional charge
  • In-house moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 130 rooms
  • 6 rooms for people with reduced mobility
  • 130 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available

Well-being

Indoor Pool

  • Covered
  • On site

Sauna

  • Covered
  • On site

SO/ Fit Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage Additional charge
  • Near the property
  • Enclosed outdoor parking
  • Public
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 32.60 € 65 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking
  • Electric car recharging units 11 kVA

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

JAVALAB

Photo out of - JAVALAB

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Cooking style
Cafe
Capacity
25
1010 Auckland, New Zealand
Telephone +64 9 379 1860
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

HI SO

Photo out of - HI SO

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service
Telephone +64 9 379 1860
Opening hours
Monday Closed
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Musical Entertainment
  • Terrace

Payment

  • Cash

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Discover the art of buffet, reimagined by our team of chefs. Feast your eyes and appetite on the breathtaking vistas — the perfect match for the elegant creations by our renowned Head Chef.

Located in the heart of the wellness centre, our 20-meter luxury, heated lap pool offers an urban oasis for water lovers. Renew your energy levels and soothe tired aching muscles in our jacuzzi or detox in the Finnish sauna the perfect way unwind.

As a resident of the hotel, you'll enjoy complimentary access to our wellness circuit, equipped with state-of-the-art cardio and cable machines and free weights, SO/FIT is a dynamic space for maximizing your fitness routine and staying fresh.

Pampering yourself has never been so much fun. Relax or revitalise, The choice is yours at SO/ Spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,258 reviews

Customer review rating 5.0/5

Gary L. Business - Confirmed reviews ALL

Kia Ora L., Thank you for your kind words and for your continued loyalty over the years. Welcoming you back always feels like greeting family. We are delighted that you once again felt well looked after and enjoyed your stay. Thank you for being part of the SO/ Auckland family. We look forward to welcoming you back home again very soon. On Behalf of SO/ Auckland

Customer review rating 4.0/5

Debra K. Couples - Confirmed reviews ALL

Kia Ora Debra, Thank you for your feedback and for sharing your perspective. We're delighted to hear you enjoyed your room, the views, and your overall stay. Regarding the bathroom design, SO/ Auckland embraces an open-concept and lifestyle-focused design, which is intended to offer a unique and contemporary guest experience. We understand that every guest has different preferences, and what works well for some may not suit others. That said, we truly appreciate your comments regarding the lighting, mirror, and hairdryer setup. Guest feedback is invaluable in helping us identify opportunities for improvement, and we will certainly keep your suggestions in mind as we continue to enhance the guest experience. Thank you again for taking the time to share your thoughts, and we hope to welcome you back to SO/ Auckland in the future. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Eyal R. Couples - Confirmed reviews ALL

Kia Ora R., Thank you for your wonderful feedback. We are thrilled to hear that you had such a great stay with us. Providing a warm welcome and taking care of our guests from the moment they arrive is something we take great pride in, so we're delighted that our team could prioritize your room and start your visit on a positive note. It's fantastic to know you enjoyed breakfast at Harbour Society, along with the stunning views, and that the complimentary breakfast was a memorable part of your experience. We're also pleased that you found the room, location, and overall hotel experience to your liking. Thank you again for your kind words. We truly appreciate your support and look forward to welcoming you back to SO/ Auckland for another exceptional stay. Warm Regards, On Behalf of SO/ Auckland

Customer review rating 4.5/5

Michael S. Solo - Confirmed reviews ALL

Kia Ora, Thank you for taking the time to share your feedback following your recent stay at SO/Auckland. We are delighted to hear that you found our team to be friendly and welcoming throughout your visit. It is also wonderful to know that you enjoyed the drinks and snacks at our rooftop bar and appreciated the venue and atmosphere it offers. We appreciate your comments regarding the Club Lounge. While many guests enjoy the exclusive space, we understand that its size and environment may not meet everyone's expectations, and your feedback is valuable as we continually look for ways to enhance our guest experience. Thank you for your comments regarding the Club Lounge experience. To clarify, complimentary breakfast is included when a Club Access package is added to the reservation. We appreciate the opportunity to provide this clarification and thank you for sharing your feedback with us. Thank you again for your balanced and constructive review. We truly appreciate your support and hope to welcome you back to SO/Auckland for another enjoyable stay in the future. Kind regards, On Behalf of SO/ Auckland

Customer review rating 5.0/5

Edwin V. L. Couples - Confirmed reviews ALL

Kia Ora, Thank you for choosing to celebrate your wife's birthday with us at SO/Auckland. We are absolutely delighted to hear that your experience was superb from start to finish. Creating memorable moments for our guests on such special occasions is something we take great pride in, and we are thrilled that we could be a part of your celebration. Your kind words are a wonderful encouragement to our team, and we will be sure to share your feedback with them. We truly appreciate your support and look forward to welcoming you both back for another memorable stay in the future. Warm regards, On Behalf of SO/ Auckland

Kia Ora Diana P., Thank you for sharing your feedback with us. We're sorry to hear that the lighting was not quite to your preference. The darker lighting is actually part of SO/ hotel's signature design concept, intended to create a distinctive and atmospheric ambience throughout the property. However, we understand that lighting preferences can vary from guest to guest, and we appreciate your comments regarding the rooms and corridors. Your feedback is valuable to us, and we hope you enjoyed the other aspects of your stay. We would love to welcome you back again in the future! On behalf of SO/ Auckland

Customer review rating 5.0/5

Gary L. Business - Confirmed reviews ALL

As with all our stays at So we were treated as honored guests and thoroughly enjoyed the experience.

Kia Ora L., Thank you for your kind words and for your continued loyalty over the years. Welcoming you back always feels like greeting family. We are delighted that you once again felt well looked after and enjoyed your stay. Thank you for being part of the SO/ Auckland family. We look forward to welcoming you back home again very soon. On Behalf of SO/ Auckland

Customer review rating 4.0/5

Debra K. Couples - Confirmed reviews ALL

Nice stay, good check in, breakfast room was a bit haphazard with service, and bathroom was severely in need of much better lighting

Kia Ora Debra, Thank you for your feedback and for sharing your perspective. We're delighted to hear you enjoyed your room, the views, and your overall stay. Regarding the bathroom design, SO/ Auckland embraces an open-concept and lifestyle-focused design, which is intended to offer a unique and contemporary guest experience. We understand that every guest has different preferences, and what works well for some may not suit others. That said, we truly appreciate your comments regarding the lighting, mirror, and hairdryer setup. Guest feedback is invaluable in helping us identify opportunities for improvement, and we will certainly keep your suggestions in mind as we continue to enhance the guest experience. Thank you again for taking the time to share your thoughts, and we hope to welcome you back to SO/ Auckland in the future. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Eyal R. Couples - Confirmed reviews ALL

The stay was great, we arrived very early and were notified that our room is not ready but that they gave its cleaning a priority. The manager recommended us to have breakfast at the 15th floor. Not only the breakfast was excellent, the view amazing, the restaurant told us that the manager gave us this breakfast free. The room was ready after breakfast. The hotel is modern, very nice and perfect location.

Kia Ora R., Thank you for your wonderful feedback. We are thrilled to hear that you had such a great stay with us. Providing a warm welcome and taking care of our guests from the moment they arrive is something we take great pride in, so we're delighted that our team could prioritize your room and start your visit on a positive note. It's fantastic to know you enjoyed breakfast at Harbour Society, along with the stunning views, and that the complimentary breakfast was a memorable part of your experience. We're also pleased that you found the room, location, and overall hotel experience to your liking. Thank you again for your kind words. We truly appreciate your support and look forward to welcoming you back to SO/ Auckland for another exceptional stay. Warm Regards, On Behalf of SO/ Auckland

Customer review rating 4.5/5

Michael S. Solo - Confirmed reviews ALL

Staff were all friendly. I also had drinks and snacks in the roof top bar one afternoon and that is a good venue. My only criticism is the club lounge is small and not really somewhere I would want to hang. I was also mistaken in my understanding that club lounge access also included breakfast. So I ended up paying for breakfast separately.

Kia Ora, Thank you for taking the time to share your feedback following your recent stay at SO/Auckland. We are delighted to hear that you found our team to be friendly and welcoming throughout your visit. It is also wonderful to know that you enjoyed the drinks and snacks at our rooftop bar and appreciated the venue and atmosphere it offers. We appreciate your comments regarding the Club Lounge. While many guests enjoy the exclusive space, we understand that its size and environment may not meet everyone's expectations, and your feedback is valuable as we continually look for ways to enhance our guest experience. Thank you for your comments regarding the Club Lounge experience. To clarify, complimentary breakfast is included when a Club Access package is added to the reservation. We appreciate the opportunity to provide this clarification and thank you for sharing your feedback with us. Thank you again for your balanced and constructive review. We truly appreciate your support and hope to welcome you back to SO/Auckland for another enjoyable stay in the future. Kind regards, On Behalf of SO/ Auckland

Customer review rating 5.0/5

Edwin V. L. Couples - Confirmed reviews ALL

Came here for my wife's birthday and the whole experience was superb

Kia Ora, Thank you for choosing to celebrate your wife's birthday with us at SO/Auckland. We are absolutely delighted to hear that your experience was superb from start to finish. Creating memorable moments for our guests on such special occasions is something we take great pride in, and we are thrilled that we could be a part of your celebration. Your kind words are a wonderful encouragement to our team, and we will be sure to share your feedback with them. We truly appreciate your support and look forward to welcoming you both back for another memorable stay in the future. Warm regards, On Behalf of SO/ Auckland

Customer review rating 5.0/5

Bob D. S. Couples - Confirmed reviews ALL

Lovely atmosphere and facilities

Kia Ora Bob, Thank you for your feedback and for describing your stay as luxurious. We're delighted to hear you enjoyed the atmosphere and facilities during your time with us. We also appreciate your comment regarding the experience being cumbersome. Guest feedback helps us identify opportunities for improvement, and we will certainly review this further with the team. We hope to have the pleasure of welcoming you back to SO/ Auckland for another memorable stay in the near future. On Behalf of SO/ Auckland

Customer review rating 4.5/5

Daniel C. Couples - Confirmed reviews ALL

Anniversary stay - everything was beautiful

Kia Ora, Thank you for choosing SO/Auckland for your anniversary celebration. We are delighted to hear that everything was beautiful and that you had such an enjoyable stay with us. Special occasions are precious, and it means a great deal to know we could help make your anniversary memorable. Your kind feedback is truly appreciated and will be shared with our team, who work hard to create exceptional experiences for our guests. We hope to welcome you back again soon for another special occasion or relaxing getaway. Warm regards, On Behalf of SO/ Auckland

Customer review rating 1.5/5

Kitae J. Families - Confirmed reviews ALL

I am writing to formally express my disappointment and concern regarding the treatment my family received at the Club Signature lounge at SO/ Auckland on Saturday, 31 October 2026. I am an ALL Accor Platinum member and At approximately 7:10 pm, we returned to the hotel after going out for the evening and headed directly to the lounge. After a short while, a female staff member appeared. She attended to another guest first, then approached us and abruptly asked for our room number. She briefly checked it against her list, marked it with a light blue highlighter, and asked what we would like to drink. My wife ordered a glass of Prosecco. The staff member poured the drink but, instead of handing it to my wife, left it in front of herself and suddenly asked whether the two girls were with us. When we confirmed that they were our daughters, she immediately told us that we would have to pay an additional NZD 100 because there were two children. We were taken a back by both the unexpected charge and the manner in which it was communicated. At the time, there was very little food available in the lounge. Our daughters were wearing Halloween costumes and were clearly young children. There was also a fairly large group of guests seated at the table immediately next to us. The staff member provided no explanation of the lounge policy beyond telling us that we had to pay. She also never handed my wife the Prosecco she had already poured. Instead, she turned her attention to the guests at the neighbouring table and began chatting with them in a warm and cheerful manner. Feeling extremely uncomfortable, we decided to leave. One of our daughters had already taken some food onto her plate but had to put it down without eating. As we left, the staff member continued chatting with the other guests without even looking in our direction or acknowledging our departure. The contrast between the way she interacted with those guests and the way she treated our family was particularly upsetting. We left feeling humiliated and unwelcome. It was precisely because of this experience that we approached the front desk to raise our concerns. When we subsequently returned to the lounge to discuss the incident, the same staff member appeared only after a considerable delay. Rather than acknowledging our concerns, she insisted that she had simply been following the hotel’s procedures and stated that CCTV footage was available to verify what had happened. She then gave a different explanation of the additional charge, claiming that she had meant NZD 100 for one person, rather than NZD 100 for the two children as we had originally understood. This inconsistency, together with her defensive response, made it impossible for us to have a constructive conversation, and we eventually left again. I want to make it clear that my complaint is not simply about having to pay an additional fee. I understand that individual hotels may have their own lounge access policies. However, I believe every guest deserves to have those policies explained clearly, consistently, and respectfully. As a Platinum member who has stayed at numerous Accor properties, I have never expected special treatment. However, I do expect my family to be treated with basic courtesy and dignity. I would appreciate a formal response from hotel management addressing the following concerns: 1. The exact lounge access policy for children accompanying Platinum members, including the applicable charges. 2. The inconsistent explanations we received regarding the NZD 100 fee. 3. The staff member’s conduct, including the failure to serve the drink that had already been poured and the manner in which our family was treated. 4. A review of the incident, including the CCTV footage if available, and an appropriate acknowledgement of our experience. What should have been a pleasant evening with my family instead became a deeply uncomfortable and humiliating experience. I hope Accor and SO/ Auckland will take this matter seriously and provide a meaningful response.

Kia Ora Dr. J., Thank you for sharing your feedback. I am truly sorry to learn about your disappointing experience in our Club Lounge and for the way the situation made you feel. We have reached out to you directly via email, as I would appreciate the opportunity to better understand your experience and discuss this personally. I hope we can connect at a time that is convenient for you. Once again, please accept my sincere apologies, and thank you for bringing this to our attention. On Behalf of SO/ Auckland

Customer review rating 5.0/5

David P. Business - Confirmed reviews ALL

From the greeting at the front door, to the friendly staff another very satisfying stay at my favourite hotel in Auckland

Kia Ora, Thank you for choosing SO/Auckland once again and for taking the time to share your feedback. We are delighted to hear that, from the warm greeting at the front door to the friendly service provided by our team throughout your stay, your experience was another satisfying one. Knowing that we continue to be your favourite hotel in Auckland is truly rewarding and means a great deal to all of us. Your kind words will be shared with our team, who take great pride in creating memorable experiences for our guests. We sincerely appreciate your continued loyalty and support, and we look forward to welcoming you back for another exceptional stay in the near future. Warm regards, On Behalf of SO/ Auckland

Customer review rating 2.0/5

Jordan A. Couples - Confirmed reviews ALL

We arrived at 10am and were told we would receive a text once our room was ready. Once it hit 2.30pm we figured we would just go to the hotel and were met with unfriendly, disinterested, hotel receptionists who were confused as to who I was and what my room was. Upon going up to our room we had to wait an hour and a half for our bags to come up to us and I had to ask for someone to bring them up 3 times. The room itself was nice. Since the wine in the mini fridge was so incredibly expensive, we decided to to to a liquor store to buy our own. After we had checked out I was charged an extra $47.94. I called and asked what this charge was for and it was for the wine we had 'taken' from the mini fridge. Do you not check your stock before charging people? Surely the wine would've still been in the fridge? A simple check would've meant this extra charge and confusion would not have happened. We will not be staying with SO Hotel again.

Kia Ora Mrs. A., Thank you for sharing your feedback. I am truly sorry to learn about your disappointing experience. We have reached out to you directly via email, as I would appreciate the opportunity to better understand your experience and discuss this personally. I hope we can connect at a time that is convenient for you. Once again, please accept our sincere apologies, and thank you for bringing this to our attention. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Rodney H. Couples - Confirmed reviews ALL

Great location , good hospitality, nice clean rooms

Kia Ora H., Thank you for your fantastic review! We're delighted to hear that you enjoyed our great location, warm hospitality, and clean, comfortable rooms. It’s wonderful to know that these aspects helped make your stay a memorable one. We truly appreciate your kind feedback and your perfect score. Thank you for choosing SO/ Auckland, and we look forward to welcoming you back again soon. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Michael W. Business - Confirmed reviews ALL

Great service & modern accommodation

Kia Ora Michael, Thank you for your great review! We're delighted to hear you enjoyed our modern accommodation and received great service throughout your stay. Your kind feedback means a lot to the team, and we're thrilled we could contribute to a memorable experience. Thank you for choosing SO/ Auckland. We look forward to welcoming you back again soon. On Behalf of SO/ Auckland

Customer review rating 4.5/5

Alan L. Couples - Confirmed reviews ALL

Stayed at the junior suite. Everything was as expected from a 5 star hotel, and more… highly recommended

Kia Ora Alan, Thank you so much for your wonderful review and for recommending us. We’re delighted to hear that you enjoyed your stay in our Junior Suite and that your experience met, and even exceeded, your expectations of a 5-star hotel. Your kind words mean a great deal to the team, and we’ll be sure to share your feedback with everyone involved. It was a pleasure having you stay with us, and we look forward to welcoming you back to SO/ Auckland for another exceptional experience soon. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Ashley R. Couples - Confirmed reviews ALL

The staff were brilliant from start to finish. So grateful for their service. Our room was upgraded and a late checkout was accommodated. I cannot fault this stay. It was absolute perfection. The restaurant service and spa service were also amazing! Delicious food and very relaxing massage

Kia Ora, Thank you for your wonderful review. We are delighted to hear that your stay with us was "absolute perfection" and that our team helped make your experience so memorable. It is especially rewarding to know that you appreciated the service provided by our staff, as well as the complimentary room upgrade and late check-out. We will be sure to share your kind recognition with the team member you mentioned, along with the rest of our staff, who will be thrilled to know their efforts made such a positive impact on your stay. We are also pleased that you enjoyed your dining experience in our restaurant and found the spa treatment relaxing and rejuvenating. Providing exceptional hospitality and memorable experiences is what we strive for, and it is wonderful to know we delivered on this occasion. Thank you once again for your generous feedback. We truly appreciate your support and look forward to welcoming you back to SO/Auckland for another exceptional stay in the near future. Warm regards, On Behalf of SO/ Auckland

Customer review rating 4.0/5

Gary A. B. Friends - Confirmed reviews ALL

We enjoyed our stay, however the fragrance that was used in the lobby was way too strong, and offensive.This should be a concern if guests have issues with alergies.

Kia Ora Gary Anthony B., Thank you for sharing your feedback. We’re glad to hear that you enjoyed your stay and appreciate you bringing your concerns about the lobby fragrance to our attention. We understand that scent preferences and sensitivities vary among guests, and your feedback is valuable as we continue to consider the comfort of everyone who stays with us. Thank you again for your input. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Rex C. Couples - Confirmed reviews ALL

Lovely surrounds. Great amenities and lounge extraordinaire

Kia Ora Rex C., Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our beautiful surroundings, amenities, and especially the lounge. It’s great to know that these aspects of your stay made such a positive impression. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable and memorable experience with us! On Behalf of SO/ Auckland

Customer review rating 2.5/5

Mike A. Couples - Confirmed reviews ALL

Noise all night from a combination of nightlife and construction/roadwork near hotel meant we got very little sleep

Customer review rating 5.0/5

Steve M. Couples - Confirmed reviews ALL

Treatment was outstanding.

Kia Ora M., Thank you for your kind feedback. We're delighted to hear that you enjoyed our private yet central location and that the service you received was outstanding. Your comments mean a lot to the team, and we will be sure to share your compliments with everyone involved. We truly appreciate your support and look forward to welcoming you back to SO/ Auckland again soon. On Behalf of SO/ Auckland

Customer review rating 5.0/5

Trudy H. Families - Confirmed reviews ALL

Great room, deep bath, great staff

Kia Ora, Thank you for your wonderful review and for choosing SO/Auckland for your stay. We are delighted to hear that you enjoyed your room, appreciated the deep bath, and found our location convenient. Most importantly, we are pleased that our team helped make your experience an enjoyable one through their service and hospitality. Your kind words mean a great deal to us and will be shared with the team. Feedback like yours encourages us to continue providing memorable experiences for our guests. Thank you once again for your support. We look forward to welcoming you back to SO/Auckland on your next visit to Auckland. Warm regards, On Behalf of SO/ Auckland

Other web-users rate our hotel

  • 695 reviews 9.4/10 Location
  • 1,335 reviews 7.7/10 Room
  • 1,254 reviews 8.1/10 Service
  • 507 reviews 7/10 Comfort
  • 484 reviews 8.5/10 Vibe
  • 357 reviews 7.9/10 Breakfast
  • 271 reviews 6.8/10 Bar
  • 243 reviews 7/10 Cleanliness

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