Kia Ora W., Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location, comfortable bed, well-appointed room, and the extra touches that made your stay enjoyable. It's also wonderful to know you appreciated the shower, bath, breakfast selection, and our valet service. We sincerely apologise that your room was not ready until 4:30 PM, especially as you were on a tight schedule for a concert. We understand how frustrating this would have been and appreciate your patience. Thank you as well for recognizing our breakfast team member who kindly prepared fresh scrambled eggs for you. We will be sure to share your kind comments with the team, as they will be delighted to know their efforts made a positive impact on your stay. We truly appreciate your feedback and hope to welcome you back to SO/ Auckland for an even smoother experience next time. On Behalf of SO/ Auckland

Kia Ora T., Thank you for taking the time to share your feedback. I am very sorry to hear that your stay was impacted by noise from both the street and the lift area. Our intention in allocating this room was to provide you with a comfortable stay, however I sincerely apologise that it did not meet your expectations. We have updated your guest profile to note your preference for a quieter room location, and we will do our best to allocate a room away from lifts and external noise sources for your future stays. While our rooms are designed with sound insulation to help minimize external noise, unfortunately noise from emergency vehicles and street traffic is outside of the hotel's control, and at times noise from other guests in public areas can also be difficult to completely prevent. That said, we understand how important a good night's sleep is and regret the disruption caused during your stay. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience next time. On Behalf of SO/ Auckland

Kia Ora W., Thank you for sharing your feedback and for choosing to stay with us on a number of occasions. We sincerely apologise that your most recent stay did not meet expectations due to the noise from the service lift near Room 1202. As our intention was to provide you with a larger room for added comfort during your stay, we are sorry that the room location impacted your experience. Please be assured that we have updated your guest profile with your room location preference, and moving forward, our team will do our best to allocate a quieter room away from the service lift whenever possible. Thank you again for bringing this to our attention. We truly value your loyalty and hope to welcome you back soon for a much more comfortable and enjoyable stay. On Behalf of SO/ Auckland

Kia Ora Diane M. C., Thank you very much for your wonderful review and for being a valued Gold member! We’re delighted to hear that you had an amazing stay and found our team helpful and attentive. Providing warm and personalized service to our guests is always our priority, and it’s truly rewarding to know that our team made a positive impression on your experience. We sincerely appreciate your loyalty and support, and we look forward to welcoming you back for another exceptional stay in the near future! On behalf of SO/ Auckland

Kia Ora John Fitcroft, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our modern hotel design and convenient location. We truly appreciate your kind words about the overall experience. We also understand your concerns regarding the open bathroom concept, particularly the lack of a door separating the toilet area, as we recognize that privacy and comfort are important aspects of a hotel stay. Our rooms are designed with a contemporary and modern aesthetic in mind, which is reflected in the open-plan bathroom layout. However, we understand that this design may not suit everyone’s personal preferences. Your feedback is valuable to us, and we will certainly take your comments into consideration as we continue to improve our guests’ experience. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for another pleasant stay. On Behalf of SO/ Auckland

Kia Ora Kristin M., Thank you so much for taking the time to share such a lovely review and for choosing to stay with us again! We’re delighted to hear that you enjoyed our modern hotel, comfortable beds, and the friendly and helpful service provided by our team. It’s especially rewarding to know that you continue to enjoy staying with us and that our central location makes it easy for you to explore the best of Auckland, from Britomart and Queen Street to the vibrant Viaduct Harbour. We also appreciate your feedback regarding the bathroom lighting when applying makeup. Your comments are valuable to us, as we’re always looking for ways to improve our guests’ comfort and overall experience. Thank you again for your continued support and for recommending us through your feedback. It’s wonderful to know that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the near future! on Behalf of SO/ Auckland

Kia Ora H., Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location, comfortable bed, and breakfast offerings. It's great to know that the nearby dining and grocery options also added to your experience. We appreciate your comments regarding the lift and the internet connection speed. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams as we continually strive to improve our facilities and guest experience. We also understand your concerns about the neighboring venue and appreciate your honest feedback. While it is an independently operated business outside of our control, we recognise how this may impact some guests' experience and appreciate you bringing it to our attention. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future. On Behalf of SO/ Auckland

Kia Ora Kenneth P., Thank you for your wonderful feedback! We’re delighted to hear that you felt well looked after from check-in to departure and enjoyed your room, bar, restaurant, and the service provided by our team. Your kind words mean a great deal to us, and we’ll be sure to share your lovely feedback with our team. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another fantastic experience! On Behalf of SO/ Auckland

Kia Ora Scott O., Thank you for your lovely review! We’re delighted to hear that you enjoyed our stylish and comfortable accommodation, spacious rooms, and excellent facilities. It’s wonderful to know that our convenient location made it easy for you to explore all that Auckland has to offer. We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay! On Behalf of SO/ Auckland

Kia Ora Xin Y. H., Thank you for your review. We’re delighted to hear that you enjoyed your stay with us. It's wonderful to know that you found the room spacious and our team friendly and welcoming. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to SO/ Auckland again soon. On Behalf of SO/ Auckland

Kia Ora D., Thank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed our central location, comfortable beds, pool facilities, and the attentive service from our team. We're also pleased that our luggage storage service and later check-out time helped make your stay more convenient. We appreciate your comments regarding the minibar information and room servicing, and we apologise for any inconvenience caused during your stay. Your feedback has been shared with the relevant teams for review. We would also like to clarify that room service is available 24 hours a day, and we are sorry if there was any misunderstanding regarding the operating hours during your stay. We regret that this prevented you from enjoying a late-night snack and will work to ensure this information is communicated more clearly to our guests. Thank you again for your valuable feedback. We hope to welcome you back to SO/ Auckland and provide an even better experience next time. On Behalf of SO/ Auckland

Kia Ora B., Thank you for your wonderful review. We’re delighted to hear that you had a comfortable stay and enjoyed both your room and the service provided by our team. Your kind words about the comfort of the room and the great service throughout the hotel are truly appreciated and will be shared with our team. Thank you for choosing SO/ Auckland. We look forward to welcoming you back for another memorable stay soon. On Behalf of SO/ Auckland

Kia Ora Emmylou R., Thank you so much for your wonderful review! We’re thrilled to hear that you found our rooms extremely beautiful and were impressed with the facilities we offer. Your kind words mean a great deal to our team, as we always strive to provide our guests with a comfortable, relaxing, and memorable stay. We’re especially delighted to know that you would choose to stay with us again. Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to welcoming you back for another fantastic stay in the near future! on Behalf of SO/ Auckland

Kia Ora A., Thank you for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our central location, luxurious rooms, and the genuine hospitality of our team. It's especially pleasing to know that our colleagues were able to help you make the most of your time in Auckland with local recommendations and personalised service. At the same time, we truly appreciate your candid feedback regarding both the road noise and our gluten-free breakfast offerings. While we are pleased some team members were able to assist with your dietary requirements, we understand that the experience should have been consistently seamless throughout your stay. Your comments regarding the limited gluten-free options and the accessibility of breakfast accompaniments are valuable and have been shared with our Food & Beverage team for review. Thank you again for highlighting both what you loved and where we can do better. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience, with a quieter room preference and an improved breakfast offering waiting for you. On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share such a wonderful review of your recent stay at SO/Auckland. We are delighted to hear that every aspect of your visit was "just right" and that you found your corner room on the 7th floor comfortable, quiet, and conducive to a relaxing stay. It is especially pleasing to know that our team's friendly service and attention to detail made a lasting impression, particularly the personalized touches such as remembering your coffee orders. We are also thrilled that you were able to enjoy the Executive Lounge during your stay. It is wonderful to hear that the afternoon canapés exceeded your expectations and provided memorable dining experiences. Your kind recognition of these offerings, along with the service provided by our team, is greatly appreciated. We are pleased that our central location allowed you to easily explore Auckland's restaurants, shops, public transport, and the vibrant Viaduct precinct while feeling comfortable and safe throughout your visit. As an ALL-Accor Platinum member, your loyalty means a great deal to us, and we are truly grateful for your continued support. Thank you for your generous recommendation and for choosing SO/ Auckland. We look forward to welcoming you back on your next visit to SO/Auckland and creating another exceptional experience for you. Warm regards, On Behalf of SO/ Auckland

Kia Ora, Thank you so much for choosing SO/Auckland to celebrate your wedding anniversary and for sharing such a wonderful review. We are truly delighted to hear that your special occasion was made even more memorable by your stay with us. It is especially rewarding to know that our team’s warm hospitality, beautiful location, and attentive service helped create an enjoyable experience for you and your partner. We are also pleased that you appreciated our valet service and enjoyed the buffet breakfast. Our culinary team takes great pride in delivering a memorable dining experience, so it is wonderful to hear that breakfast was a highlight of your stay and the perfect start to your day. Your kind words mean a great deal to us, and we will be sure to share them with the entire team. Knowing that we were able to play a small part in celebrating such an important milestone is incredibly special. Thank you again for your recommendation. We look forward to welcoming you back for your next anniversary, or any other special occasion, and creating many more memorable experiences for you in the future. Warmest regards, On Behalf of SO/ Auckland

Kia Ora, Thank you for taking the time to share your wonderful feedback about your recent stay at SO/Auckland. We are delighted to hear that you enjoyed your spacious room and experienced great service throughout your stay. It is especially pleasing to know that our friendly team made a positive impression on you, as providing warm and genuine hospitality is something we take great pride in. Your kind comments will be shared with our team, who will be encouraged to know that their efforts contributed to an enjoyable experience. Thank you once again for choosing SO/Auckland. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, On Behalf of SO/ Auckland