SO/ Auckland

The restaurant was phenomenal - we were very impressed with the beautiful menu, service and dinner. The rooftop bar table service again was excellent. The staff were very very nice and friendly. I am in the luxury service industry - so I can't help but notice the fine details. I was impressed. The rooms need a little maintenance - curtains falling down and a trap door in the bathroom.

Handy to town and great accommodation.

We had a wonderful time in our beautiful loft suite and especially enjoyed the food at Harbour Society with the great view over the harbour as bonus!

We checked into the So for the weekend to celebrate my wife’s birthday. We had a lovely room on the 5th floor and enjoyed our room. It had a great view and a very comfy bed. We also got a lovely plate of macarons as a birthday surprise. However there were a few things that didn’t go so well we requested a roll away bed which we chased up twice and finally turned up at 10pm. We discovered a white stain about our bed which was gross. We also couldn’t sleep till 4am as the noise levels were so high and seems the windows not sound proof. Due to this we checked out earlier as we were exhausted and my daughter started to get sick. Breakfast was lovely but it took a while for our meals to come out and we noticed everyone else’s food coming out before ours. My 4 and 6 year old noticed this and were asking why our food isn’t out yet. The staff at the lounge were lovely, the lounge is small but served it’s purpose well. Only comment would be to have more food options as it ran out quickly. Today I’ve noticed there is a credit card charge on my account when we had already paid for the room on checkout. So I’ll have to get in touch to get this refunded. Overall we did enjoy the room and spa but we found the noise ruined our sleep which was frustrating.

Disappointed. Underwhelmed.