SO/ Auckland

SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 117 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS:-36.845421, 174.768507

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  117 reviews

TripAdvisor Rating  4.0/5  222 reviews

Good stay

Customer review rating 5.0/5

Anton Couples - Confirmed reviews ALL

Great stay, lovely hotel

Dear Anton, We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robert Andrén Hotel Manager

Very poor quality

Customer review rating 0.5/5

Jessica W. Couples - Confirmed reviews ALL

Arrived at hotel at 8pm. Room was dirty and run down. Curtains half hanging off, furniture scratched and old looking. Mold and hair in the shower. No door for the toilet- very bizarre. Room service was terrible - stale bread and cold chicken sandwich for $25 was horrible. Generally the hotel felt cheap and run down.

Nice interior, poor customer service

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is decorated nicely but the customer service was lacking. Front desk was not available after hours when we repeatedly called and physically went downstairs. When we finally got ahold of someone, they were unable to provide us detail about the after hour menu which was disappointing. They did not offer to find out or provide a solution. They appeared not to care and we are still unsure why it took so long for someone to answer. No one told us about the complimentary mini bar until I called and asked about the prices. Also the fact that the tv kept disconnecting and the view out the window was of a building under construction was disappointing. For the price we paid for 2 nights, we had higher expectations.

Dear Israt, Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Robert Andrén Hotel Manager

Superb Location

Customer review rating 4.5/5

M. Couples - Confirmed reviews ALL

We had a great weekend away in AKL. Hotel was great.

Dear Justin M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robert Andrén Hotel Manager

Fantastic location and walking distance to everything.

Customer review rating 4.5/5

Mrs B. Couples - Confirmed reviews ALL

Fantastic location and friendly welcoming staff. Loved the rooftop bar and the deserts in the restaurant. Even the coffee on the ground floor café was great too. Will be staying here again.

Dear Lisa B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Robert Andrén Hotel Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 39 reviews 9.3/10 Location
  • 101 reviews 6.6/10 Room
  • 83 reviews 7.5/10 Service
  • 27 reviews 9.5/10 Vibe
  • 19 reviews 2.7/10 Cleanliness
  • 17 reviews 6.7/10 Breakfast
  • 15 reviews 7/10 Wellness Area
  • 15 reviews 6.7/10 Bar

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