SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,394 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,394 reviews

TripAdvisor Rating  4.0/5  300 reviews

Customer review rating 4.5/5

Er Couples - Confirmed reviews ALL

Was a lovely room and welcome as always but a bit disappointed in the interruption to sleep. Unsure whether the noise was other guests or something on the floor above our room or construction. Understand that noise happens though so didn’t bother mentioning to reception. Perhaps it was work going in the rooftop bar?

Dear Ms. R., Thank you for your feedback and for choosing to stay with us. We're glad you enjoyed your room and our usual warm welcome, but we apologize for the interruption to your sleep. We understand how important a restful stay is, and we appreciate your understanding about occasional noise disturbances. We will investigate the source of the noise to ensure it doesn't affect future guests' experiences. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Warm regards from SO/! Cadmiel Villar Duty Manager SO/ Auckland

Amazing stay and upgrade at SO

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Had a wonderful time with my wife celebrating our 23rd Wedding Anniversary. We decided to return after staying the previous year, and again, we weren't disappointed. We received a room upgrade and complimentary drinks at the rooftop bar. We felt well looked after. All staff were attentive and professional. Restaurant was top notch for breakfast. We had a wonderful stay.

Dear Mr. W., Thank you for choosing to celebrate your 23rd Wedding Anniversary with us! We're thrilled to hear that you had an amazing stay and enjoyed your room upgrade and complimentary drinks at the rooftop bar. It's wonderful to know that you felt well looked after by our attentive and professional staff. We're delighted that you found our restaurant's breakfast to be top-notch and that you had a wonderful overall experience. We appreciate your kind words and hope to welcome you back for more memorable stays in the future. Happy anniversary! Kind regards, Cadmiel Villar Duty Manager SO/ Auckland

Friendly and helpful staff

Customer review rating 5.0/5

George Business - Confirmed reviews ALL

It was an amazing experience. Looking forward to coming again

Kia ora Mr. D., Thank you for your valuable feedback and for sharing your experience with us. We're thrilled to hear that you found our staff friendly and helpful, and we apologize for any inconvenience during the check-in process after your long flight. Your comment about breakfast variety is noted, and we will certainly work on enhancing our options to ensure a more enjoyable dining experience for longer stays. We appreciate your suggestion regarding the front desk team's awareness of guest payments, and we will address this internally to improve our service consistency. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. Please don't hesitate to reach out directly if there's anything else we can do to make your stay exceptional. Safe travels, and see you soon! With warm regards, Cadmiel Villar Duty Manager SO/ Auckland

Good location

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

For the price we paid for a suite I was highly disappointed, the club lounge was also very disappointing

Well Looked After

Customer review rating 4.5/5

Roi Couples - Confirmed reviews ALL

We stayed for our wedding anniversary and had a great time. Especially enjoyed the spa pool & pool. There were no kids at all which was nice. They took great care of us, and I look forward to our next stay :).

Dear Mr. & Ms. Y., Thank you for sharing your anniversary experience! We're delighted you enjoyed our spa, pool, and peaceful atmosphere. It's great to hear that our team took good care of you, and we'll pass along your thanks to the housekeeping staff. We appreciate your feedback on pricing and will review this. Looking forward to welcoming you back for another enjoyable stay! With best regards, Cadmiel Villar Duty Manager SO/ Auckland

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Other web-users rate our hotel

  • 479 reviews 9/10 Location
  • 1,241 reviews 7.6/10 Room
  • 1,210 reviews 8.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 424 reviews 8.7/10 Vibe
  • 415 reviews 7.1/10 Food
  • 271 reviews 6.6/10 Bar
  • 244 reviews 7.8/10 Breakfast

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