SO/ Auckland Hotel 5 stars

All stuff were very friendly and attentive. The room was relaxing and the bed very comfortable. I really enjoyed the addition of the spa bath treatment. All the room service and restaurant meals were delicious.

2nd time we’ve stayed here and we thoroughly enjoyed it

The hotel staff went to great efforts to ensure a smooth and relaxing stay, in particular the concierge crew and lounge staff. The recognition of platinum tier tatus was particularly impressive during our stay.

There was no one to greet us when we arrived, we had to carry our own bags into the hotel and search for the reception area and then try to find someone who could park out vehicle. The room we were given was directly above a bar/nightclub which raged on until 4.00am the following morning which is why we cancelled the second night we had booked because of the noise level which was vibrating the windows it was so loud.

Really enjoyable stay, overall good service, nice design and very friendly staff. On one occasion the room service food was excellent.

Staff were amazing

We really loved our stay at So. The room was very nice. The bed and linen was awesome. Loved all the stylish lighting and beautiful things everywhere. Lobby etc. Staff were very friendly and the pool and spa was fabulous. Abit slow at check in but still good service.

Overall I was happy with the room decor. The bed and pillows were great but the floor looked like it hadn’t been vacuumed for a while as there was lots of fluff and hair on the floor. The only reason I didn’t fuss about it was because we were on a pretty tight timeline for the evening and my infant daughter wasn’t quite crawling. I wasn’t aware that this room type I was offered a $50 discount on a spa treatment until my arrival and I had already booked elsewhere and couldn’t cancel without incurring a fee but also didn’t expect to be able to get in at such short notice.

Funky furnishings, polite staff. My only complaint: why don't the toilet doors close properly?? In the room and in the public loo downstairs there is a large gap between the door and the wall. People expect privacy!

Our stay was lovely. The hotel was lovely and modern and the staff were extremely helpful and friendly. Would recommend this hotel over any in Auckland

Throughout my stay all staff I encountered were warm and friendly. On check in I mentioned that I would be cutting my stay short by one day and instead of just forfeiting the non-refundable rate for the room the check in agent very kindly let me use the last room charge as hotel credit. Excellent service that exceeded my expectations. The rooms are beautifully stylish with everything that I needed and the location of the hotel is right in the centre of Auckland.

The service was incredible, staff were extremely welcoming and friendly. Always keen to help! The room itself was amazing, I really enjoyed my stay.

We booked The SO in Auckland with high expectations but sadly left feeling quite flat. First up there was nobody at reception for some minutes until a cleaner asked a staff member to come out from the side office. Check in then went smoothly and pleasantly. When we arrived at our room, our luggage was already there which was nice and efficient. Room was very nice, big bathroom and comfortable bed with a good size quality TV. Surprised they did not have Netflix as we had noticed a lot of smaller and cheaper B&B's in New Zealand offered it. Had dinner at Harbour Society. Our waiter was extremely helpful and we ended up trying a whole range of nice wines before settling on one. This was a generous offer to enable us to let us try the wine. Have to say the meal was nice but once again perhaps we were hoping for more given the restaurants credentials. I know it may be correct to have lamb cutlets rare, but when your knife can't even cut through the meat because it is virtually raw and I had asked for the chops to be cooked more towards the medium rare then that is too rare. Breakfast was not included so we did not partake. The second night, having arrived back to the room after a busy day with a lot of walking, we thought we would take advantage of the bath salt offer and I rang and placed an order for some. We waited, and waited for about 45 minutes and thought we will go upstairs and have a drink at the rooftop bar which was very nice. However after dinner we returned to the room and no, they never arrived. Yes, I could have rung again to re order them, but that is exactly what you should not have to do in a hotel from the Sofitel chain. You expect everything to run smoothly and to be totally pampered and satisfied at the end of your stay. So we left the next day feeling a little deflated. At this point a week on, I am still waiting for the 'bond' to be deposited back into our account. I am not sure why the credit card has to be actually charged. Why can't they hold the bond against the card like other hotels and not charge unless necessary later? So, would I recommend the SO in Auckland, for the money probably not. On our travels through New Zealand we stayed at an assortment of accomodation and I have to say the family run B&B's gave the best personalised service with the best amenities. Perhaps hotels like SO need to focus less on the 'cool' staff and more on ensuring the guests are attended to and made to feel they are in for a very special stay.

Everything is wonderful apart of the price rate on current day is overwhelming

We extended our stay, the rate was same. Staff were friendly and helpful. The location is so convenience, Sky Bus was just right opposite. So many restaurants of choice were near hotel.