SO/ Auckland

SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 264 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  264 reviews

TripAdvisor Rating  4.0/5  230 reviews

Enjoyable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Nice room at the heart of Auckland CBD

Excellent stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We totally enjoyed our stay at SO/Auckland. Wowed by the amenities and décor at the hotel and the room itself. The bed was so comfortable that we had a good sleep every night. The breakfast was of a good mix too!


Customer review rating 3.0/5

Paul F. Business - Confirmed reviews ALL

Staff seem to be unaware of loyalty programme membership - or of prior stays. Reception will acknowledge the loyalty programme, but then ask if this is my first stay (history would show many stays at the hotel). Despite acknowledging my loyalty number, I always need to follow up to get status points processed.

Poor experience. Didn’t live up to the hype

TripAdvisor rating 1.0/5

Voyager15270827505 Couples - TripAdvisor review

Average experience starting at check-in, right the way through to waiting for 45 minutes to order our breakfast and then another 45 minutes to receive it. We were over charged for our stay and not introduced to the club lounge. We understand the hotel is likely understaffed post COVID, but we were not told this and felt like the whole experience was over promised and well under delivered.

Good Hotel

Customer review rating 4.5/5

Nettie Business - Confirmed reviews ALL

Good stay but I had to clean the toilet as it had something stuck on the top of the seat and under the seat was not clean.

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Other web-users rate our hotel

  • 64 reviews 9.5/10 Location
  • 180 reviews 7.1/10 Room
  • 161 reviews 7.5/10 Service
  • 6 reviews 0.4/10 WiFi
  • 59 reviews 9.4/10 Vibe
  • 55 reviews 7.8/10 Amenities
  • 38 reviews 3.5/10 Cleanliness
  • 33 reviews 7/10 Breakfast

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