The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,743 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,743 reviews

Customer review rating 3.5/5

Julie P. Couples - Confirmed reviews ALL

Would love to be warned about the 4am finish of the music right under our room

Dear Julie P., Thank you for your feedback, and please accept our sincere apologies for the disturbance you experienced during your stay at The Sebel Auckland Viaduct Harbour. We are very sorry that the late-night music impacted your comfort, and we completely understand how important it is to be able to rest without disruption. We also regret that you were not made aware of this in advance, as this is something that should be clearly communicated to allow guests to make an informed choice. Please be assured that we are reviewing how we inform guests about potential noise, and we are also continuing to work with the local council and surrounding venues to help minimise the impact of late-night activity in the area. Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to provide you with a more restful experience in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Customer review rating 5.0/5

Christine M. Friends - Confirmed reviews ALL

I have stayed at the Sebel Auckland Viaduct Harbour before and returned because I love the location. I was with a friend, so I booked two rooms. Both rooms were both clean and very comfortable. I appreciated the availability of the kitchen facilities. Reception was welcoming and helpful.

Dear Christine M., Thank you for choosing to stay at The Sebel Auckland Viaduct Harbour. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Sincerely, Sebastian Paletasala Rooms Division Manager

Customer review rating 4.5/5

Adam E. Business - Confirmed reviews ALL

Comfortable room, very little city noise. Great location right on the Viaduct

Hi Adam E., Thank you for sharing your feedback following your recent stay at The Sebel Auckland Viaduct Harbour. We’re delighted to hear that you found your room comfortable and enjoyed the peaceful environment with minimal city noise. It’s also great to know that our location on the Viaduct was a highlight of your stay. We truly appreciate you taking the time to let us know about your experience and hope to welcome you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager

Customer review rating 2.0/5

Shiong-ming L. Families - Confirmed reviews ALL

We spent 2 nights here and the room was street facing. For the both nights we experienced some delinquents on the street playing loud music from their car, yelling and screaming from the top of their lungs. The bass penetrated our room. This was from about 10pm to about 3.30am!! For both nights!! Because it’s on the street, I don’t think the hotel can do anything about it. But it was nonetheless a very bad experience when we couldn’t sleep well. The decor was very dated. Quite a few cracked tiles in bathroom and hallway floor, old stained carpet, and doesn’t seem like it was vacuumed properly as my socks caught some blonde and white hairs (All of my family have black hairs). There were also some paint crack in the shower ceiling. The toilet seat was so close to the wall that I feel that I need to be a contortionist just to get the toilet paper! That’s a very poor design. The second day when the room service came, she only tidied up the bathroom. Didn’t make the bed, didn’t replace the coffee pods. I had to request the front counter to replace them. Bed was way too soft for me and ended up with sore backs for both days rather than having a restful rest. The pictures on the website does no justice to the reality that we experienced. I’m sorry to say, but we won’t be back to this hotel anytime soon, or at all.

Dear Shiong-Ming L., Thank you for taking the time to share such detailed feedback following your recent stay at The Sebel Auckland Viaduct Harbour. We are very sorry to hear that your experience did not meet expectations and that your stay was impacted by significant street noise over both nights. While we are located in a vibrant area of the Viaduct, we understand how disruptive this level of noise would have been and regret the impact it had on your rest. We also sincerely apologise that the condition of your room fell short in several areas. Your comments regarding cleanliness, maintenance concerns, bathroom design, and the overall presentation of the room are taken very seriously. This is not the standard we aim to provide, and we will be addressing these issues directly with our housekeeping and maintenance teams for immediate review and corrective action. We are also sorry to hear about the inconsistency in your daily servicing and the inconvenience this caused in having to follow up for basic in-room amenities. This has been shared with our housekeeping leadership to ensure our procedures are followed more consistently. Regarding your feedback on bed comfort and room design, we appreciate you sharing this perspective and will include it in our ongoing review of guest comfort and refurbishment priorities. While we regret that your stay did not reflect the experience we strive to deliver, your feedback is invaluable in helping us improve. We truly appreciate you taking the time to outline your concerns in detail. Sincerely, Sebastian Paletasala Rooms Division Manager

Customer review rating 4.5/5

Christine B. Solo - Confirmed reviews ALL

Three nights in the best location in Auckland, what a great break!

Hi Christine B., Thank you for your lovely feedback following your three-night stay at The Sebel Auckland Viaduct Harbour. We’re delighted to hear that you enjoyed your break and made the most of our fantastic location in the heart of Auckland’s Viaduct. It’s always a pleasure to know our guests have had such a positive experience with us. We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon. Sincerely, Sebastian Paletasala Rooms Division Manager

Other web-users rate our hotel

  • 1,032 reviews 9.1/10 Location
  • 1,171 reviews 6.3/10 Room
  • 720 reviews 8.4/10 Service
  • 20 reviews 3.7/10 WiFi
  • 311 reviews 4.8/10 Cleanliness
  • 251 reviews 3.5/10 Vibe
  • 241 reviews 4/10 Amenities
  • 145 reviews 5.4/10 Value

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