As with most Accor properties in NZ, the service was faultless, the staff couldn’t have been more obliging or friendly. The rooms though are looking shabby, tired and need of a total overhaul. There are marks all over the paint, in my room some un-wiped spills. The furniture & artwork looks old fashioned, the kitchen while functional is drab and certainly not worth $300+ compared to other hotels around. A fantastic location though & thank you to the staff for doing all that they do.

Staff are always at hand and remember you when you are a regular visitor…first rate service. Bonus of in site parking and a great array of nearby Bars and eateries. Have been using the hotel for the last 2 1/2 years

As usual, excellent service with friendly and helpful staff. Easy access to the viaduct and restaurants. Also held a meeting in the hotel (first time). Will definitely use again, room ready for us when we arrived - and we were looked after all day.

Hubby and I stayed one night to celebrate him becoming a pensioner. It was our 2nd visit. The suite was very spacious as we chose the biggest one and used our Accor Points for a very cost effective night and once again we had a great view over the viaduct. There were some treats left in our room to celebrate his birthday so that was a bonus. We parked at the Downtown Carpark as found it easier as the first time we stayed it was a bit tricky so all ran smoothly. Friendly and efficient staff on Reception. I have earplugs and sleeping pills so didnt hear any noise from the restaurants below but would recommend earplugs if you are a light sleeper although I am sure there is double glazing. We will be back for a 3rd visit at some stage.

Although this hotel is a little dated, it is set right on the Viaduct Harbour, great views and easy access to everything All of the staff were wonderful and obliging, great breakfast right next door, Harbour view is a must