Dear W., Thank you for taking the time to share your feedback and for your wonderful rating. We are delighted to hear that you enjoyed our central location and found it convenient for accessing the many restaurants and eateries nearby. We are pleased that our location helped make your stay more enjoyable and convenient. We truly appreciate your kind feedback and look forward to welcoming you back again on your next visit to Auckland. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Tracey A., We are truly sorry that your stay was not as comfortable or restful as you had hoped, and we sincerely apologise for the issues you experienced. We completely understand your frustration with the bed. We appreciate that it was too small and uncomfortable for two people, and that the movement and bouncing made it particularly difficult to sleep. We also acknowledge your disappointment that we were unable to arrange two single beds together when you raised the concern with us after the first night. We are equally sorry about the noise you experienced from downstairs and the surrounding street. The revving of motorbikes and cars, loud music, and late-night noise would understandably have made it very difficult to relax and sleep. We appreciate your comparison with other capital-city hotels and understand why you expected better sound insulation. Please accept our sincere apologies for the inconvenience and disruption this caused during your stay. We genuinely appreciate you bringing these concerns to our attention and fully acknowledge that your experience fell short of the level of comfort and rest you should have received. Best regards Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you very much for your wonderful feedback and for rating your overall experience as excellent. We are delighted to hear that you enjoyed your room and the beautiful view, as well as our facilities and the helpful service provided by our team. It’s also great to know that you appreciated the convenience of enjoying breakfast and dinner at Giraffe Restaurant. Your kind comments mean a lot to us and will certainly be shared with the team. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another excellent experience in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear D., Thank you for your continued loyalty with Accor and for sharing your feedback. We are pleased to hear that you found your stay comfortable. We sincerely apologise that your room view has not met your expectations, especially as a regular guest. Please be assured that we have noted your preference for a higher-floor room with a better view on your profile. While room allocation is subject to availability, we will certainly do our best to accommodate your preference on future stays. We truly appreciate your continued support and look forward to welcoming you back. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Guest, Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you found our team supportive, helpful and accommodating, and that our manager was able to make your two-week stay more pleasant and enjoyable with a complimentary upgrade. We will certainly share your lovely comments with her and the team, as recognition such as this is greatly appreciated. We hope your current stay with us is going well and that you are once again enjoying a comfortable and memorable experience. We look forward to continuing to look after you. Best Regards, Management Team The Sebel Auckland Viaduct Harbour

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our great location. We are sorry to learn that the condition of the hotel, particularly the bathroom and kitchen areas, did not fully meet your expectations. Please be assured that we take your comments seriously and will share them with our relevant teams as we continue to focus on maintaining and improving our facilities. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Kind Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Guest, Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your stay in our Deluxe Marina View room and were happy with the facilities and comfort we provide. We are especially glad that our convenient location made everything easily accessible, from restaurants and shopping to the Sky Tower and ferry terminal. It’s great to know that the location played an important role in making your stay enjoyable and convenient. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Eoin K., Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the convenient location of The Sebel Auckland Viaduct Harbour, particularly its proximity to the Queens Wharf Cruise Terminal. We’re sorry that the live music from the restaurant and bar below affected your ability to settle and get to sleep. While we’re glad to hear that the music itself was reasonably enjoyable, we understand that noise in the evening can be disruptive, particularly when staying in a room directly above the venue. We appreciate your understanding and valuable feedback, and we hope to have the pleasure of welcoming you back to The Sebel Auckland Viaduct Harbour for a more restful stay next time. Best regards Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for your feedback and for sharing your experience with us. We are pleased to hear that you enjoyed your stay at The Sebel Suites, and we sincerely apologise that the bed did not meet your expectations. We appreciate you bringing this to our attention, as your feedback helps us improve. We would also like to thank you for your loyalty to Accor and for your continued support. It is truly valued, and we look forward to welcoming you back for a more comfortable stay in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Mark O., Thank you for your lovely feedback. We’re delighted to hear that our convenient location was perfect for your reunion, and that you found your room comfortable and enjoyed the great service from our team. It was a pleasure to have you stay with us at The Sebel Auckland Viaduct Harbour, and we hope to welcome you back again for your next visit to Auckland. Sebastian Paletasala Rooms Division Manager

Dear Frederick G., Thank you for taking the time to share your feedback. We appreciate your suggestion regarding extending room service to include breakfast. We understand that having the option to enjoy breakfast in the comfort and privacy of your apartment would be a valuable convenience, and we will certainly share your feedback with our management team for consideration. Thank you again for your constructive suggestion. We hope you enjoyed your stay at The Sebel Auckland Viaduct Harbour and look forward to welcoming you back in the future. Sebastian Paletasala Rooms Division Manager

Dear Jennifer W., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the convenient location of The Sebel Auckland Viaduct Harbour. We’re sorry, however, that the noise on Friday evening affected your stay. Being located in the vibrant Viaduct Harbour precinct means there can be increased activity and noise, particularly on weekends, but we understand that this can be disruptive when you’re trying to relax or sleep. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Stephen P., Thank you for your wonderful feedback and for choosing The Sebel Auckland Viaduct Harbour as a stopover on your journey from Perth to Vancouver. We’re delighted to hear that our location by the marina, surrounded by restaurants and bars, was ideal for your stay. It’s also fantastic to know that you enjoyed the breakfasts at Giraffe, and that your apartment provided everything you needed for a comfortable stopover. We appreciate your comments regarding the dated interior and are pleased that this did not detract from your overall experience. Thank you again for choosing to stay with us and for your kind words. It was a pleasure having you as our guests, and we hope to welcome you back to Auckland in the future. Sebastian Paletasala Rooms Division Manager

Dear Rachel L., Thank you for your lovely feedback! We’re delighted to hear that The Sebel Auckland Viaduct Harbour was the perfect spot for your weekend away. We’re pleased you enjoyed your stay and hope to have the pleasure of welcoming you back for another relaxing weekend in Auckland soon. Sebastian Paletasala Rooms Division Manager

Dear Philip L., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you loved the location of The Sebel Auckland Viaduct Harbour, but we are sorry that the condition and presentation of your suite affected your overall experience. We sincerely apologise for the lingering fish odour you experienced on arrival. We understand how unpleasant this would have been, particularly for your wife, and we’re disappointed that we were unable to provide an alternative suite of the same standard when our team offered to move you. We also appreciate your comments regarding the bathroom doors and the condition of the furnishings. We acknowledge that some areas of the apartment are showing signs of age and wear, and your feedback will be shared with our housekeeping and maintenance teams for review. Thank you for recognising the efforts of our team in offering a room change, and for your positive comments about our location. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Tess R., Thank you for taking the time to share your feedback following your stay with us. We are very sorry that the condition of the apartments did not meet the standard you expected, particularly as you had booked several rooms. We sincerely apologise that one of the apartments was not sufficiently clean on arrival. This is not the standard we aim to provide, and we understand how disappointing this would have been for your group. We are particularly concerned to hear that one apartment had no hot water for the entire two-night stay, despite this being reported to our reception team. We fully appreciate how frustrating this must have been, and we apologise that the issue was not resolved during your stay. This should have been followed up more thoroughly by our team. Your comments regarding the overall condition of the apartments have also been noted and will be shared with our housekeeping and maintenance teams for review and follow-up. We genuinely regret that we fell short of providing the comfortable and well-maintained experience our guests deserve. Thank you again for bringing these matters to our attention, and we hope we may have the opportunity to provide a much-improved experience in the future. Sincerely Sebastian Paletasala Rooms Division Manager

Dear Mawae M., Thank you for your kind feedback. We’re delighted to hear that you enjoyed our excellent location and found our team friendly, responsive, and attentive throughout your stay. We’re sorry for the inconvenience caused by the broken chair and kettle, but pleased that our team was able to resolve these matters promptly. We appreciate your understanding and are grateful for your positive comments regarding our service. It was a pleasure having you stay with us, and we look forward to welcoming you back to The Sebel Auckland Viaduct Harbour in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Brian S., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location near Auckland Harbour and the many restaurants and eateries in the area. It’s lovely to know that you found your room comfortable, particularly the bed and chairs, and that our team were helpful throughout your stay. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back to The Sebel Auckland Viaduct Harbour for another enjoyable stay. Sebastian Paletasala Rooms Division Manager

Dear Lisa M. K., Thank you for sharing your feedback. We’re sorry to hear that your experience with us was not the best, particularly as one of our valued Platinum members. We truly appreciate your continued loyalty and understand that we should be delivering an experience that reflects the benefits and recognition you deserve as a Platinum member. We regret that we did not meet your expectations on this occasion. We hope to have the opportunity to welcome you back to The Sebel Auckland Viaduct Harbour and provide you with the exceptional experience you deserve. Sincerely, Sebastian Paletasala Rooms Division Manager