The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,555 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

Book this hotel

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,555 reviews

TripAdvisor Rating  4.0/5  1,607 reviews

Great location

Customer review rating 4.0/5

Peter Solo - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your feedback following your recent stay with us. We are glad to hear that you enjoyed our great location. Your comments have been noted, and we appreciate your understanding. We are continuously working to improve and ensure the best experience for our guests. We are also sorry that the noise from the bars downstairs disturbed your stay. We understand how important a peaceful environment is, and we will review this matter to see how we can minimise the impact of external noise for our guests. Thank you again for your feedback. We look forward to having the opportunity to welcome you back and provide a more enjoyable stay. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Spacious and comfy

Customer review rating 5.0/5

Angela S. Couples - Confirmed reviews ALL

Dear Angela, Thank you so much for your wonderful rating. We are absolutely delighted to hear that you had such a positive experience during your stay with us. It is fantastic to know that you found our location convenient, enjoyed the comfort of your bed, and that our team was able to accommodate your early check-in. We truly appreciate your kind words about our staff and are pleased to hear that your room had everything you needed for a comfortable stay. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service. Thank you once again for your generous rating. We look forward to welcoming you back in the future. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Be back again. Great staff.

Customer review rating 4.5/5

Kevin P. E. F. Friends - Confirmed reviews ALL

Dear Kevin, Thank you very much for taking the time to share your feedback and for your fantastic rating. We are thrilled to hear that you loved our location, enjoyed your stay, and found our team to be great. It was a pleasure having you with us, and we look forward to welcoming you back with your friends in the future. We truly appreciate your kind words about the hotel, and we are pleased to know that you had a positive experience. Your feedback is invaluable to us. Thank you again, and we look forward to your next visit. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Good location

Customer review rating 3.5/5

Dan Business - Confirmed reviews ALL

Dear Daniel, Thank you for taking the time to provide your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations, and I appreciate you sharing your honest impressions. Your comments have been noted, and we will certainly take them into consideration as we continue to look for ways to improve our guest experience. The location of our hotel in the heart of the Viaduct Harbour is something many of our guests enjoy, but I do understand that the surrounding street activity can sometimes be disruptive. We are currently exploring options to better manage these challenges for our guests. I am looking forward to the opportunity to welcome you back in the future and to provide you with a more comfortable and enjoyable experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

average. not a great check in, rooms a bit tired, hard to get room service... not easy

Customer review rating 3.0/5

Ajc Business - Confirmed reviews ALL

Dear AJC, Thank you for taking the time to share your feedback following your recent stay with us. I am truly sorry to hear that your experience did not meet expectations. We always aim to provide a seamless and comfortable stay for our guests. Please be assured that your feedback has been shared with the relevant teams, and we are reviewing our procedures and facilities to identify areas for immediate improvement. While I am pleased to know that aspects of your stay were acceptable, I understand that overall it did not reflect the level of service we strive to provide. I look forward to having the opportunity to welcome you back in the future and provide you with a much improved experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 910 reviews 9.1/10 Location
  • 1,085 reviews 6.5/10 Room
  • 713 reviews 8.8/10 Service
  • 49 reviews 4.4/10 WiFi
  • 456 reviews 5.5/10 Comfort
  • 266 reviews 5.5/10 Cleanliness
  • 191 reviews 4.9/10 Amenities
  • 161 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.