The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,670 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,670 reviews

TripAdvisor Rating  4.0/5  1,615 reviews

Customer review rating 3.5/5

Paul J. Business - Confirmed reviews ALL

I stayed over the new year's holidays. Rooms are comfortable and serviced well daily. The atmosphere could be lifted a lot more by warmer customer service. You could walk through the front desk with no greetings whatsoever. On my check out morning no greetings on contact and departure. Very poor mood.

Dear Paul, Thank you for taking the time to share your feedback and rating. It is pleasing to know that you found the room comfortable and well serviced during your stay. I also acknowledge your comments regarding the level of engagement and warmth in customer service. Your feedback is important and will be reviewed internally, as genuine and consistent hospitality is a key focus for us. Thank you again for sharing your experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.0/5

Fraser B. Families - Confirmed reviews ALL

Funeral bisit

Dear Fraser, Thank you for taking the time to share your feedback and rating. It is pleasing to know that you found our location convenient and the accommodation quiet during your stay. Thank you again for your review. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.0/5

Pete J. Couples - Confirmed reviews ALL

Other than a faulty washing machine and a door that would not open onto the bedroom deck the apartment was excellent. Queen size bed a bit small though.

Dear Pete, Thank you for your positive rating and for taking the time to share your feedback. It is pleasing to know that you enjoyed our excellent location and found the apartment comfortable overall. I also acknowledge your comments regarding the in room facilities and bedding. Your feedback is valued and will be reviewed internally as part of our ongoing efforts to maintain and enhance the guest experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 0.5/5

Campbell T. Business - Confirmed reviews ALL

Rooms was dated and extremely noisy got one hours sleep Won’t stay here again

Dear Campbell, Thank you for taking the time to share your feedback. I am very sorry to read that your stay was so disappointing and that noise and room condition significantly impacted your rest. Your comments are taken seriously and will be reviewed internally as part of our ongoing efforts to address guest comfort and improve the overall experience. Feedback such as yours is important in helping us identify areas requiring attention. Thank you again for providing your feedback. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

Gary S. Couples - Confirmed reviews ALL

The room we stayed in is now a little dated, certainly for the location. For one night it was okay, 'a first world problem'! but there are no USB outlets. You must not only bring a cable but the charger too. Other rooms may be okay though.

Dear Gary, Thank you for taking the time to share your feedback and rating. It is pleasing to know that you found our location convenient for accessing the viaduct and central business district. I also acknowledge your comments regarding the room presentation and in room facilities. Your feedback is valued and will be reviewed internally as part of our ongoing efforts to enhance guest comfort and convenience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 985 reviews 9.1/10 Location
  • 1,126 reviews 6.4/10 Room
  • 715 reviews 8.9/10 Service
  • 28 reviews 4.3/10 WiFi
  • 287 reviews 4.4/10 Cleanliness
  • 238 reviews 4/10 Vibe
  • 221 reviews 4.3/10 Amenities
  • 154 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.