The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.1/5 1,700 reviews

Best price
guarantee
The Sebel Auckland Viaduct Harbour - Image 1
The Sebel Auckland Viaduct Harbour - Image 2
The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stay on Auckland's vibrant Viaduct Harbour waterfront, surrounded by restaurants and bars

  • Book a Marina View Suite and enjoy spectacular harbour views overlooking luxury yachts

  • Relax in spacious studios or one-bedroom suites with stylish apartment-style comforts

  • Enjoy the convenience of fully equipped kitchens and private in-suite laundry facilities

  • Explore Britomart Shopping Precinct, ferries and Spark Arena, all within walking distance

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Marina View 1 Bedroom Suite Queen

Photo out of - Marina View 1 Bedroom Suite Queen

Overlooking Viaduct Harbour these spacious suites offer a private juliette balcony. Marina Suites offer fully equipped kitchens, living/dining areas, generous work area and elegant bathroom.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Harbour view
  • Most of the accommodation: Balcony
See availabilities

Overlooking Viaduct Harbour these spacious suites offer a large private balcony. Marina Deluxe Suites feature fully equipped kitchens, living/dining areas, generous work area and elegant bathroom.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 78 m² / 839 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Overlooking Viaduct Harbour these suites offer a private balcony. Spacious living/dining areas, a fully equipped kitchen, generous work space with divan and elegant bathroom.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 90 m² / 968 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A spacious open plan room with modern furnishings, a fully equipped kitchenette featuring microwave, hob and dishwasher and well appointed bathroom.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Microwave
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service
  • 98 rooms
  • 2 rooms for people with reduced mobility
  • 101 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

Room service

  • Hot meals

Family

Babysitting on request

  • Babysitting on request

Well-being

Tepid Baths - Near the property Additional charge

  • Covered

Tepid Baths Gym Additional charge

  • Nearby

Sports and leisure

Boat excursions Additional charge

  • On site

Boat excursions Additional charge

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 15 parking spaces
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 40 NZD 40 NZD Per day

Security

  • Well-lit parking
  • Parking equipped with lights

Pool

Non contractual photo

  • Indoor pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,700 reviews

Customer review rating 1.0/5

Michelle J. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Megan P. Business - Confirmed reviews ALL

Dear P., Thank you for taking the time to share your feedback and for your loyalty as an Accor member. We are pleased to hear that you found our hotel well-appointed and accommodating, particularly with regards to the spacious bathroom and overall room amenities. However, we sincerely apologize for the disturbances you experienced due to noise from the pub below. We understand that a restful environment is essential for our guests, and we appreciate your comments as they help us to reflect on our offerings. Your satisfaction is important to us, and we will take your feedback into consideration as we continue to enhance our guest experience. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future for a more comfortable stay. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 0.5/5

Deborah H. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Mahendra T. Business - Confirmed reviews ALL

Dear Mahendra, Thank you for your positive feedback. We appreciate your loyalty and continued support to Accor. We are pleased to hear that you found your room to be clean and suitable for your needs. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Pauline H. Couples - Confirmed reviews ALL

Dear H., Thank you for your perfect score and kind feedback. We are delighted to hear that you enjoyed our great location, stunning marina views, and found our team welcoming and helpful throughout your stay. It was a pleasure having you with us, and we're thrilled that you had a wonderful stay. We truly appreciate your support and look forward to welcoming you back again soon for another memorable experience. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

Megan P. Business - Confirmed reviews ALL

The Sebel Auckland Viaduct Hotel is nice, well appointed, I had a large sized bathroom, plenty of room with a working table, a couple of single chairs and a good sized bed. The wardrobe was adequate. I did however find the overall too noisy with the music from the pub below absolutely thumping through the floor of the room, even the bed was pumping with the bass, you could also hear the yelling and screaming from patrons coming up through the floor, which wasn't conducive for a good nights rest.

Dear P., Thank you for taking the time to share your feedback and for your loyalty as an Accor member. We are pleased to hear that you found our hotel well-appointed and accommodating, particularly with regards to the spacious bathroom and overall room amenities. However, we sincerely apologize for the disturbances you experienced due to noise from the pub below. We understand that a restful environment is essential for our guests, and we appreciate your comments as they help us to reflect on our offerings. Your satisfaction is important to us, and we will take your feedback into consideration as we continue to enhance our guest experience. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future for a more comfortable stay. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 0.5/5

Deborah H. Business - Confirmed reviews ALL

Nice staff. Good location. Nice room. BUT taking $50 per night 'just in case' I use the mini-bar is ridiculous - it's now up to me to check that the money is refunded in full - which means I have to check my AMEX statement. Thank you for giving me yet another admin job to do - for nothing. Secondly, you claimed to have a Gym - yet when I asked where it was, I was told that it's over the road, which is fine, and that it costs $9 per visit. Are you serious? You promise something you don't have, then try to charge me for it. The staff member basically said I should read the fine print - I shouldn't have to! I would not have stayed at your hotel if the gym conditions were transparent. No way - a gym is as important to me as the room. So after staying with you, I am left having to follow up on admin, and I missed workouts and carted my gym gear overseas for nothing. So I am extremely dissatisfied.

Customer review rating 4.0/5

Mahendra T. Business - Confirmed reviews ALL

It was a clean room and good enough for my needs.

Dear Mahendra, Thank you for your positive feedback. We appreciate your loyalty and continued support to Accor. We are pleased to hear that you found your room to be clean and suitable for your needs. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Pauline H. Couples - Confirmed reviews ALL

Helpful and welcoming staff. We had a great 4 day stay and would definitely boook again. Great view of the marina and close to everything

Dear H., Thank you for your perfect score and kind feedback. We are delighted to hear that you enjoyed our great location, stunning marina views, and found our team welcoming and helpful throughout your stay. It was a pleasure having you with us, and we're thrilled that you had a wonderful stay. We truly appreciate your support and look forward to welcoming you back again soon for another memorable experience. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.5/5

Zhuo R. J. L. Couples - Confirmed reviews ALL

The Stay is Really Great. Shout out to The management team for provide nice chocolates and wine for my beloved's birthday. The only issue was parking as the hotel carpark was full and we had to park elsewhere from the hotel

Dear Zhuo, Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a great stay and that the birthday chocolates and wine helped make your loved one's celebration extra special. We sincerely apologize for the inconvenience you experienced with parking. As our onsite car park has a limited number of spaces, availability can occasionally be restricted during busy periods. We understand the frustration of having to park elsewhere and appreciate your understanding. Thank you again for your kind comments and for your support. We look forward to welcoming you back to The Sebel Auckland Viaduct Harbour for another comfortable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Margaret C. Couples - Confirmed reviews ALL

We stayed the Labour Day weekend and were offered an upgrade to a quieter room which was lovely.

Dear C., Thank you for your perfect score and wonderful feedback. We are delighted to hear that you enjoyed our great location and that the upgrade to a quieter room helped make your Labour Day weekend stay even more enjoyable. Thank you also for recognizing our friendly and pleasant team. Most importantly, thank you for your continued loyalty and support of Accor. We truly value your membership and look forward to welcoming you back to The Sebel Auckland Viaduct Harbour for another memorable stay. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.0/5

Mandy O. Couples - Confirmed reviews ALL

We found the room a little tired. Needs a little TLC - lots of scuff marks and scratches which could do with touching up, dusty ventilation grills in bathrooms. Staff didn't replace our coffee pods on our second day. Other than that we loved the large 2 bedroom suite we had with the viaduct view and 2 bathrooms. Also grateful for the full fridge/freezer in kitchen

Dear O., Thank you for your positive feedback regarding our great location and spacious accommodation. We appreciate your observations about the condition of the room and will certainly take them into consideration for future improvements. Our housekeeping team strives to provide the best service, and I apologize for the oversight in replenishing your coffee pods. It is wonderful to hear that you enjoyed the views and amenities of your suite. We hope to welcome you back for another memorable stay. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 2.5/5

Stacey V. Couples - Confirmed reviews ALL

Loud pub beneath was not clearly advertised. Understand considered offsite and do not management fault but this does make for a terrible experience at the Sebel. Also, pool/fitness facilities listed as on site but then are actually across the road for a further additional discounted price. It is misleading. Facilities okay, but generally can get better for the same cost elsewhere. The loud pub until 2am really made this a terrible experience overall.

Customer review rating 1.0/5

Sue R. Business - Confirmed reviews ALL

I have stayed many times at the Sebel. As a Travel Agent I am quite picky so being a return customer I expected the same as we had had previously. This time I was very disappointed. The room was disappointing and in dire need to a decent clean. Layered on grim on the bathroom door where over years people have used it to open and close; bed had terrible roll together; the curtains were original; the couch original; and the wall in the lounge had clearly had something thrown against it and not cleaned. The redeeming feature was the kitchen was clean and the view outstanding. Yep I tried to advise the front desk but they were busy so I took photos and planned to advise my concerns after.

Customer review rating 4.5/5

Sheila D. Couples - Confirmed reviews ALL

Perfect location for us & room very comfortable. On arrival, staff very helpful. Appreciated a car park being reserved for us too.

Dear D., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our prime location and found your room comfortable. It is also wonderful to know that our staff made a positive impression and that you appreciated the reserved parking. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Sterling H. Couples - Confirmed reviews ALL

Good enjoyable stay.

Dear H., Thank you for your perfect rating and for sharing your feedback. We are delighted to hear that you enjoyed our great location and received good service from our team. It is wonderful to know that you had an enjoyable stay with us. We truly appreciate your support and look forward to welcoming you back to The Sebel Auckland Viaduct Harbour for another memorable stay in the future. Best regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.0/5

Julian F. Couples - Confirmed reviews ALL

Room was on the harbour side with great views and very clean. We were warned by staff that it gets very noisy on the weekends but this did not bother us as we like to see people enjoying themselves.

Dear Julian, Thank you for your wonderful feedback and for your continued loyalty to Accor. We are delighted to hear that you enjoyed our great location, the stunning harbour views, and the friendly service provided by our team. It's also pleasing to know that the weekend city noise did not impact your stay and that our staff were able to provide helpful information prior to your arrival. We truly appreciate your continued support and look forward to welcoming you back for another enjoyable stay in the near future. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Susan W. Couples - Confirmed reviews ALL

Good restaurants nearby. Easy walk to ferries etc. & very comfortable room

Dear Susan, Thank you for your positive feedback. We are delighted to hear that you found our location convenient, and our staff friendly. It is wonderful to know that you enjoyed your comfortable room. We look forward to welcoming you back to The Sebel Auckland Viaduct Harbour in the future. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

John A. Business - Confirmed reviews ALL

only 1 spare coat hanger for a 3-night business stay

Dear Guest, Thank you for your feedback and for rating your stay with us. We sincerely apologise that the number of coat hangers provided in your room did not meet your expectations during your stay. We understand how important adequate hanging space is, particularly for longer stays. Had we been made aware of this during your stay, our housekeeping team would have been more than happy to provide additional coat hangers immediately. We regret any inconvenience this may have caused. Thank you for bringing this to our attention, as your feedback helps us improve the experience we provide to our guests. We hope to have the opportunity to welcome you back to The Sebel Auckland Viaduct Harbour in the future. Kind Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.0/5

Rachel W. Business - Confirmed reviews ALL

Good experience and great location thank you. I noticed the shower head when running was leaking out of the base of it so might need tightening.

Dear Rachel, Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay with us! We also appreciate you brining the leaking shower head to our attention. We hope to see you back in the near future. Sincerely, Mandy McIntyre General Manager THE SEBEL AUCKLAND VIADUCT HARBOUR 85-89 Custom Street West Auckland 1010, New Zealand

Customer review rating 1.0/5

Thomas R. P. Business - Confirmed reviews ALL

View was not of the harbour but of the carpark, despite me asking for a change. The room was unclean and the bed was extremely uncomfortable.

Dear Thomas R. P., Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not meet expectations, particularly regarding the room outlook, cleanliness, and bed comfort. Please accept my sincere apologies for the disappointment caused. While I understand that the view from your room was not what you had hoped for, I would like to clarify that the reservation was not made in one of our Harbour View room categories. Your comments regarding the cleanliness of the room and the comfort of the bed are concerning and have been shared with our Housekeeping and Maintenance teams for review and follow-up. We appreciate you bringing these matters to our attention and value your feedback as we continue to improve our guest experience. Kind regards, Sebastian Paletasala Rooms Division Manager

Customer review rating 4.0/5

Richard G. Couples - Confirmed reviews ALL

The room was clean, the staff friendly and it was ideally situated for everything we wanted to do. The cleaners came a bit late in the day for our liking but did a good job. Would stay here again if in Auckland.

Dear Richard G., Thank you for taking the time to share your feedback. I am delighted to hear that you found your room clean, our team friendly, and our location ideal for exploring Auckland. It is always rewarding to know our guests enjoy both the service provided and the convenience of our waterfront location. I appreciate your comments regarding the timing of the housekeeping service. While I am pleased to hear that the team did a good job, I understand that a later service may not have been ideal for your schedule. Your feedback has been noted and will be shared with the housekeeping team. Thank you again for your kind words. We are thrilled to know that you would stay with us again, and we look forward to welcoming you back to The Sebel Auckland Viaduct Harbour on your next visit to Auckland. Kind regards, Sebastian Paletasala Rooms Division Manager

Customer review rating 5.0/5

Frances Y. Couples - Confirmed reviews ALL

Friendly front office staff and responsive housekeeping and maintenance

Hi Frances Y., Thank you for your review. It is wonderful to know that our Front Office team made a positive impression and that our Housekeeping and Maintenance teams were able to respond promptly to your requests. Recognition such as yours is always appreciated and serves as great encouragement for our team members. We look forward to welcoming you back again soon. Warm regards, Sebastian Paletasala Rooms Division Manager

Customer review rating 4.5/5

Katie A. Couples - Confirmed reviews ALL

staff were very helpful providing ideas of things for us to do. Alos they were attentive to our needs.Our room was attended to on a daily basis. Hotel was in a prime location

Dear Katie A., Thank you for your wonderful review. I was delighted to read that you enjoyed our prime location and that our team contributed positively to your stay. It is always pleasing to hear that our staff were helpful in providing local recommendations and attentive to your needs throughout your visit. I am also pleased that you found the daily servicing of your room to be of a high standard. We take great pride in delivering genuine hospitality and ensuring our guests feel well looked after. Thank you for choosing The Sebel Auckland Viaduct Harbour. We look forward to welcoming you back on your next visit to Auckland. Kind regards, Sebastian Paletasala Rooms Division Manager

Other web-users rate our hotel

  • 1,015 reviews 9.1/10 Location
  • 1,140 reviews 6.2/10 Room
  • 658 reviews 8.7/10 Service
  • 7 reviews 6.2/10 WiFi
  • 466 reviews 5.6/10 Comfort
  • 309 reviews 4.7/10 Cleanliness
  • 265 reviews 3.7/10 Vibe
  • 246 reviews 3.7/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Auckland Hotels