The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,685 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,685 reviews

Customer review rating 4.0/5

Raymond F. Couples - Confirmed reviews ALL

We only stayed one night, as planned. It is well located near harbour side restaurants and walking to sky tower. No formal restaurant but Giraffe in the lobby does breakfasts and room orders, via QR code. We didn’t use this. This is a ‘suites’ rather than a full service hotel I think. Reception Staff very helpful. Quite a busy traffic area but there is a car unloading space in front of lobby. We then ditched our hire car at Avis nearby so can’t comment on parking. In-room facilities were good, (microwave,hob,kettle fridge, washing liquids, and washing machine and tumble dryer, a plus if you are on a long trip, as we were). The room quality and decor was fine but likely needs a refurb in the near future. Sofa seat was in need of replacement, but that was all really.

Dear Raymond, Thank you very much for choosing to stay with us and for sharing your detailed feedback. We truly appreciate your rating and are pleased to know you enjoyed our convenient location, helpful team, and in room facilities. Thank you also for your comments regarding the room condition. Your feedback has been noted and will be shared with the relevant teams as we continue to review improvements to our rooms and overall guest experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 1.5/5

Sue S. Couples - Confirmed reviews ALL

I was argued with when we arrived about and early check-in, that we had requested and had been approved (12pm) we were told that checking is at 2pm. We were asked to sit and wait, ro find out if the room was ready. We weren't got back to, so we left our luggage at the desk in the end, and went to find food. We had to constantly ask for items. Quite frankly...being argued with, and left waiting etc...is very poor , for a Very expensive hotel...which was meant to be a special treat for us...

Dear Sue, Thank you for choosing to stay with us and for taking the time to share your feedback. We are very sorry to read that your experience did not meet expectations and that you left feeling disappointed. We regret that aspects of your stay were frustrating and appreciate you bringing this to our attention. Your comments have been noted and will be shared with the relevant teams as we continue to review our service standards and overall guest experience. Thank you again for your honest feedback. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 2.5/5

Graeme R. Friends - Confirmed reviews ALL

Was slow checking in and out mini bar was not restocked we never received our comp drinks room service tray not taken away for two days this was unusual for this hotel and has been the same for our last two visits I think we will go back to Hyatt

Dear Graeme, Thank you for choosing to stay with us again and for taking the time to share your feedback. We are very sorry to read that this stay did not meet the standards you have experienced previously and that several aspects of service fell short. Your comments have been noted and will be shared with the relevant teams as we continue to review our service delivery and overall guest experience. We value your loyalty and regret that this visit has left you reconsidering your future stays. Thank you again for your honest feedback. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.0/5

Ross K. Couples - Confirmed reviews ALL

We come from a small country town in the middle of the North Island, This was our few days away. We booked a room with a balcony and harbor view at Sebel Albert st Auckland about 7 months ago when they announced the dates for the Sail GP only to have our accommodation changed to Sebel viaduct about 2 weeks out. That was fine, but ended up with a room looking straight at down town Auckland car park building no view no balcony and basically no choice. The room was adequate but not what we had initially booked for our holiday.

Dear Ross, Thank you for choosing to stay with us and for sharing your feedback. We are sorry to read that your accommodation did not align with what you had originally booked and anticipated for your time away, particularly given the special nature of your trip. We understand how disappointing this would have been and appreciate you bringing your experience to our attention. Your comments have been noted and will be shared with the relevant teams as we continue to review our guest communication and overall experience. Thank you again for your feedback. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.0/5

Mark R. Couples - Confirmed reviews ALL

Nice weekend stay excellent location and facilities only down side parking?? booked 8 months in advance for the Sail GP arrived early Saturday arvo and no parking. AS a number recieve a email to upgrade, no upgrades available??? Why bother

Dear Mark, Thank you very much for choosing to stay with us and for sharing your feedback. We truly appreciate your rating and are pleased to know you enjoyed your weekend stay, along with our location and facilities. We are sorry to read that some aspects of your stay did not meet expectations and appreciate you bringing this to our attention. Your feedback has been noted and will be shared with the relevant teams as we continue to review our guest communication and overall experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Other web-users rate our hotel

  • 1,004 reviews 9.2/10 Location
  • 1,131 reviews 6.3/10 Room
  • 711 reviews 8.7/10 Service
  • 26 reviews 4.5/10 WiFi
  • 299 reviews 4.6/10 Cleanliness
  • 244 reviews 3.9/10 Vibe
  • 227 reviews 3.9/10 Amenities
  • 155 reviews 5.1/10 Value

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