Dear Valborg, Thank you for taking the time to share your feedback. We A. pleased to hear that you enjoyed our central location, found your room clean, and appreciated the friendly service provided by our team. However, we sincerely apologise for the discomfort caused by the rollaway bed and for the inconvenience of it not being set up upon your arrival. We understand how important a comfortable night’s sleep is, and we appreciate you bringing these issues to our attention. Your comments regarding the mattress comfort and room setup have been noted and will be shared with our Housekeeping team for review and improvement. Thank you again for your valuable feedback. We A. sorry that this aspect of your stay affected your overall experience, and we hope to have the opportunity to welcome you back for a much more comfortable and enjoyable stay in the future. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear W., Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient central location, with its variety of restaurants, nearby public transport, and shopping options within walking distance. However, we sincerely apologise for the inconvenience caused by the noise from the surrounding bars and live entertainment. As we are located in the heart of the CBD, we are fortunate to be surrounded by vibrant restaurants and entertainment venues, although we understand that the noise may affect the comfort of our guests, particularly in rooms facing marina. We appreciate your understanding. We are also sorry to hear that you had difficulty using the oven in your suite. Had our Front Desk team been made aware, they would have been more than happy to assist you and ensure you could make full use of the kitchenette facilities. Thank you again for your valuable feedback. We appreciate your comments and hope to have the opportunity to welcome you back to The Sebel for a more comfortable and enjoyable stay in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Vanessa, Thank you for your positive feedback regarding our location and the helpfulness of our reception staff. It is always our aim to provide excellent service and local insights to enhance our guests' experiences. We look forward to welcoming you back in the future. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear L., Thank you for your kind words regarding our location and the service provided by our staff. It is always rewarding to hear that our guests had a positive experience during their stay. We look forward to welcoming you back in the future. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear K., Thank you for your feedback regarding your recent stay at The Sebel Auckland Viaduct Harbour. We are pleased to hear that you enjoyed our location and facilities. We appreciate your suggestion about the bed size and will take it into consideration for future enhancements. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Hi David, Thank you for your positive feedback. We are delighted to hear that our location suited your needs and provided easy access to food and bars. We look forward to welcoming you back for another enjoyable stay in the future. Sebastian Paletasala Rooms Division Manager

Hi Nicole, Thank you for staying with us and for sharing your experience. It's wonderful to know that our reception team helped make your visit memorable and that you enjoyed our fantastic location and spacious accommodation. Nothing makes us happier than hearing when guests feel well looked after. We appreciate your comments regarding the bathroom. We recognize that some areas would benefit from updating, and feedback such as yours is invaluable as we plan future improvements. We hope to have the pleasure of welcoming you back for an even better experience next time. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Wendy T., Thank you for sharing your feedback following your recent stay with us. We're delighted to hear that you enjoyed your spacious room, the large balcony, and the amenities available during your visit. We do apologise that your twin-bed request was not prepared prior to your arrival. While we're pleased our housekeeping team was able to assist, we understand the inconvenience this caused and appreciate your patience. We also regret the confusion surrounding our parking location. Your comments regarding the lack of signage are valuable, and we understand how frustrating it must have been to stop and seek directions upon arrival. We will take your feedback into consideration as we look for ways to improve the arrival experience for our guests. Thank you again for your feedback. We hope to welcome you back for an even smoother stay in the future. Warm regards, Sebastian Paletasala Rooms Division Manager

Dear Greg, Thank you for your wonderful feedback. We are delighted to hear that our team made such a positive impression and looked after you so well throughout your stay. Your kind words about their warm hospitality and friendly service mean a great deal, and we will be sure to share your compliments with the team. We're also pleased that you enjoyed our central location. At the same time, we appreciate your honest feedback regarding the beds and are sorry they did not meet your expectations, particularly in comparison to other Accor properties. Your comments are valuable and will be taken into consideration as we continue to improve our guest experience. Thank you again for your thoughtful review and for recognising our team's efforts. We hope to welcome you back again soon. Warm regards, Sebastian Paletasala Rooms Division Manager

Dear Eoin, Thank you for staying with us again! We’re so pleased that this visit was more peaceful and that you found our reception team helpful. It’s wonderful to hear you also enjoyed our convenient location. We hope your next stay is just as comfortable, if not even better! Sebastian Paletasala Rooms Division Manager

Dear Lise, Thank you for bringing this matter to our attention. We are very sorry to hear about your fall during your stay and the injuries you sustained, and we sincerely hope you are recovering well. We take guest safety very seriously and appreciate you sharing your concerns and recommendations regarding bathroom safety. Your feedback has been noted and will be reviewed carefully with the relevant teams. We are sorry to learn of the distress this incident has caused and wish you a smooth and speedy recovery. Sebastian Paletasala Rooms Division Manager

Dear Alicia, Thank you for your lovely feedback. We’re so pleased you enjoyed a comfortable room and received helpful service from our team. We hope to see you again soon! Sincerely, Sebastian Paletasala Rooms Division Manager

Hi Lindsay, Thank you for your feedback. We’re delighted that you enjoyed the spacious room and amenities and found our reception team excellent and helpful. We sincerely apologise that the body wash was empty on arrival and unfortunately remained unfilled during your stay. This is certainly something our housekeeping team should have picked up, and we appreciate you highlighting it. Thank you again for staying with us, and we hope to welcome you back on your next visit to Auckland. Sebastian Paletasala Rooms Division Manager

Dear Suzette, Thank you for sharing your experience with us. We’re pleased that you enjoyed our convenient location, the spaciousness of your room, and the added convenience of the kitchenette. We’re sorry, however, that the noise from the surrounding nightlife impacted your Friday evening and that the street-facing location of your room made you feel less comfortable with your privacy. We completely understand how these factors can affect an otherwise enjoyable stay. For a future visit, our team would be very happy to assist with a room on a higher floor, subject to availability, which may provide a more comfortable experience. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back. Sebastian Paletasala Rooms Division Manager