The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,666 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,666 reviews

TripAdvisor Rating  4.0/5  1,614 reviews

Customer review rating 3.0/5

Mauritz V. Couples - Confirmed reviews ALL

The Sebel is supposed to be an upmarket hotel. Our room was not properly cleaned. Windows dirty and clearly not washed in a very long time. Extractor fan in the bathroom didn't work. The balcony was not cleaned. The overall condition of the room wasn't great. Even the information booklet was dirty, had to wash my hands after using it. The staff at the check in counter sounded like robots. As if they were trained to say specific sentences and nothing else. Website clearly states there is free parking, but when we arrived they told us sorry no parking we need to sort out ourselves. I had top pay $60 extra for parking elsewhere. I have been at cheaper 3 star hotels with better cleanliness and better staff and free parking. Would not recommend this hotel for anyone.

Dear Mauritz, Thank you for your recent rating. Your feedback gives us important insight into your stay and highlights several areas where we may strengthen the overall guest experience. We take your comments seriously, and they will assist us in reviewing both our service standards and facilities to ensure we provide a consistently high level of comfort and care for all guests. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

Walker R. A. Business - Confirmed reviews ALL

It was fine, nothing special, nothing terrible, but decor etc was pretty dated.

Dear Walker, Thank you for your recent rating. Your feedback provides helpful insight into your stay and allows us to review where we may improve the overall experience for our guests. We appreciate you choosing to stay with us and we remain committed to making ongoing enhancements that add comfort and value for those who visit. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

Elizabeth S. Families - Confirmed reviews ALL

As above.

Dear Elizabeth, Thank you for sharing your feedback with us and for taking the time to outline your recent experience. Your comments regarding the room outlook and balcony are noted, and I am sorry that these aspects did not meet your expectations. Your feedback about the noise disturbance is genuinely appreciated, as it helps us understand where we may improve the overall guest experience and ensure a more restful stay for all guests. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.0/5

Mike O. Couples - Confirmed reviews ALL

The hotel location was great and the room itself was very good. However, I was disappointed to discover on arrival that breakfast was not available at the hotel and that the gym was going to cost extra per visit. There was also no welcome drink in the room on our arrival which was also disappointing as an Accor Plus Platinum Member. I asked the front desk about the welcome drink and they said they would send one up, but it took a second request before two small bottles of wine were delivered to the room.

Dear Mike, Thank you for taking the time to share your rating and provide feedback about your stay. Your comments offer valuable insight into your experience and assist us in identifying areas where we may further improve. We are glad that certain aspects of your visit were enjoyable, and we appreciate you noting the elements that did not meet your expectations. Your observations have been well noted and will be reviewed with the team to ensure we continue to enhance the overall guest experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 4.5/5

Greg L. Couples - Confirmed reviews ALL

City stay in Auckland

Dear Greg, Thank you for sharing your rating with us. Your comments and score are appreciated and give us valuable insight into your recent visit. We are delighted that our central location contributed positively to your stay, and we look forward to delivering an equally enjoyable experience on your next visit. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 981 reviews 9.1/10 Location
  • 1,127 reviews 6.5/10 Room
  • 722 reviews 8.9/10 Service
  • 32 reviews 4.1/10 WiFi
  • 278 reviews 4.9/10 Cleanliness
  • 235 reviews 4/10 Vibe
  • 214 reviews 4.7/10 Amenities
  • 160 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.