The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,664 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,664 reviews

TripAdvisor Rating  4.0/5  1,614 reviews

Customer review rating 4.5/5

Catherine S. Business - Confirmed reviews ALL

Loved the location, very central. Room was very spacious. Bed was firm but good.

Dear Catherine, Thank you for your wonderful rating and for sharing your feedback. We are delighted to read that you enjoyed our central location and found your room to be spacious and comfortable. It is also pleasing to know that the bed met your expectations. We truly appreciate you choosing to stay with us and taking the time to provide your comments. Your feedback is valued and encourages our team to continue delivering a positive guest experience. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.0/5

Stacey L. W. Families - Confirmed reviews ALL

I extended a business trip to stay with the family. It was a ok stay but would probably be looking at alternatives next time. The room was very tired and needs a face lift. The staff to were friendly enough but on the rude side. Definitely didn't feel welcomed or that they were happy to be there.

Dear Stacey, Thank you for taking the time to share your feedback and for rating your stay with us. We appreciate you choosing to extend your business trip and stay with us alongside your family. While it is pleasing to know that you found our location convenient, we regret that other aspects of your stay did not meet expectations. Your comments regarding the condition of the room and the level of welcome received have been noted and will be addressed with the relevant teams, as this is not the standard of experience we aim to provide. If you are given the opportunity and decide to stay with us again, we would welcome the chance to provide a more positive and comfortable experience. Thank you again for bringing these matters to our attention. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 2.5/5

Chris R. Couples - Confirmed reviews ALL

Room was clean and tidy, but very very worn, broke tiles in the bathroom, worn carpet, bed wobbles and dirt windows (outside) room definitely needs a refresh

Dear Chris, Thank you for taking the time to share your feedback and rating. While we are pleased to note that the room was clean and tidy, we regret that the overall condition did not meet your expectations. Your comments regarding the presentation and upkeep of the accommodation are appreciated and have been noted, as they help guide our ongoing focus on maintenance and future improvements. We value your stay with us and thank you for your constructive feedback. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.0/5

Mauritz V. Couples - Confirmed reviews ALL

The Sebel is supposed to be an upmarket hotel. Our room was not properly cleaned. Windows dirty and clearly not washed in a very long time. Extractor fan in the bathroom didn't work. The balcony was not cleaned. The overall condition of the room wasn't great. Even the information booklet was dirty, had to wash my hands after using it. The staff at the check in counter sounded like robots. As if they were trained to say specific sentences and nothing else. Website clearly states there is free parking, but when we arrived they told us sorry no parking we need to sort out ourselves. I had top pay $60 extra for parking elsewhere. I have been at cheaper 3 star hotels with better cleanliness and better staff and free parking. Would not recommend this hotel for anyone.

Dear Mauritz, Thank you for your recent rating. Your feedback gives us important insight into your stay and highlights several areas where we may strengthen the overall guest experience. We take your comments seriously, and they will assist us in reviewing both our service standards and facilities to ensure we provide a consistently high level of comfort and care for all guests. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Steven T. Couples - Confirmed reviews ALL

We had a suite overlooking the Harbour which in itself was a delight. Excellent restaurant and boating activities are within a five minute walk.

Dear Steven, Thank you for your fantastic rating. It is wonderful to hear that your suite and its harbour outlook added so much enjoyment to your stay. We are also pleased that the nearby dining options and activities contributed to a delightful introduction to Auckland. We truly appreciate you choosing to stay with us and look forward to welcoming you again in the future. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 981 reviews 9.1/10 Location
  • 1,127 reviews 6.5/10 Room
  • 722 reviews 8.9/10 Service
  • 32 reviews 4.1/10 WiFi
  • 278 reviews 4.9/10 Cleanliness
  • 235 reviews 4/10 Vibe
  • 214 reviews 4.7/10 Amenities
  • 160 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.