Pets are not allowed at The Sebel Auckland Viaduct Harbour.

The Sebel Auckland Viaduct Harbour 4 stars

Name: The Sebel Auckland Viaduct Harbour | Auckland Hotel | ALL - ALL
Address: 85 89 Customs Street West, AUCKLAND, 1010, NZ
Telephone: +6499784000
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 1,672 reviews

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The Sebel Auckland Viaduct Harbour - Image 1

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85 89 Customs Street West, 1010 AUCKLAND, New Zealand

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The Sebel Auckland Viaduct Harbour

Located at the waters edge in the Viaduct Harbour and adjacent to Auckland's central business district, The Sebel Auckland Viaduct Harbour Hotel provides an ideal haven from which to explore all that Auckland has to offer. Featuring stylish apartments and suites providing extensive views of the marina and the city to help you make the most of your stay. Relax and unwind on your hotel balcony or enjoy a feast with our in-room dining option.

From the hotel, take a short walk to sample The Viaduct's waterfront restaurant precinct, explore the New Zealand Maritime Museum exhibitions, or experience a jet boat tour, fishing charter or whale and dolphin safari. Our hotel is ideal for business travellers seeking convenience or leisure travellers wanting the quintessential Auckland experience.

Perfect for guests who want to relax and unwind while still being able to explore Aucklands vibrant dining and nightlife district.

Welcome to The Sebel Auckland Viaduct Harbour. We look forward to making your acquaintance and making your stay a memorable one.

Dale Mcisaac, Hotel Management

Hotel extras

Vibrant waterfront location in Viaduct Harbour, moments from transport, dining & shopping area
Spacious self-contained apartments with city & harbour views, ideal for business or leisure
Naturally lit meeting space, ideal for small gatherings, presentations and corporate sessions
24-hour service with check-in/out, free Wi-Fi and convenient on-site parking

Our accommodation(s)

Suite

City View 1 Bedroom Suite Queen

2 pers. max
50 m² / 538 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Suite

Marina View 1 Bedroom Suite Queen

2 pers. max
45 m² / 484 sq ft

Bedding 1 x Queen size bed(s)
Views: Harbour view
Most of the accommodation: Balcony

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Suite

Marina Deluxe View 1 Bedroom Suite

3 pers. max
78 m² / 839 sq ft

Bedding 1 x Queen size bed(s)
Views: Harbour view

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Suite

Executive Deluxe 1 Bedroom Queen

3 pers. max
90 m² / 968 sq ft

Bedding 1 x Queen size bed(s)
Views: Harbour view
Most of the accommodation: Balcony

See availabilities

Studio

City View Studio Suite Queen

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

See availabilities

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

+64 9 978 4000

+64 9 978 4099

Railway station
Ferries

FERRY BUILDING

Ferries

Access: 1 km / 0.62 mi 6 min walk / 4 min drive

BRITOMART

Railway station

Access: 1.1 km / 0.68 mi 7 min walk / 4 min drive

SKY TOWER

Tourist attraction

Access: 800 m / 0.5 mi 10 min walk / 5 min drive

WAR MEMORIAL

Museums

Access: 3.5 km / 2.17 mi 8 min drive

MT EDEN

Tourist attraction

Access: 6.5 km / 4.04 mi 10 min drive

AUCKLAND ZOO

Zoo

Access: 7.5 km / 4.66 mi 12 min drive

BOTANICAL GARDENS

Botanical gardens

Access: 12 km / 7.46 mi 18 min drive

Tepid baths

Sports centre

New Zealand Maritime Museum

Museums

Soul Bar and Bistro

Bar

Oysters and Chop

Restaurant and cafe district

Giraffe

Restaurant and cafe district

DFS Auckland

Shopping centre/mall

The Fox, A London Pub

Bar

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
100% Non Smoking Property
Room service

Pool

Non contractual photo

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5 1,672 reviews

Leonard S. Families - 8/17/2026 Confirmed reviews ALL

Dear Guest, Thank you for your lovely feedback and for highlighting our great location and spacious rooms with harbour views and all required facilities. We are delighted to hear that you enjoyed your time here and had a comfortable stay. We sincerely apologise for the noise you experienced during your stay. As we are located in the vibrant Viaduct area, we are surrounded by bars and restaurants and unfortunately, some external noise can occur, particularly on busy weekend nights. We understand this can be disruptive and appreciate your understanding. Thank you again for staying with us. We hope to have the pleasure of welcoming you back to Auckland in the future! Best regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Sue F. Couples - 8/13/2026 Confirmed reviews ALL

Nicholas T. Business - 8/13/2026 Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback and for the rating. We are delighted to hear that you enjoyed our convenient location, spacious and well-appointed room, and the friendly service from our team. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon! Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Hall C. K. Business - 8/13/2026 Confirmed reviews ALL

Mostly great stay aside from some small issues. TV not working in the room - as I was settled in at the time, I didn't want to change rooms so didn't report. Loud vacuuming above me at 10pm at night which I mentioned to concierge following Both of these things were not reported at the time, so I am not concerned but it is something to note that they do have apartments above some hotel rooms My main frustration was that breakfast only started at 7:30am - which for all of my mornings caused me either a big rush to get to my meetings on time at 8-8:30 and one day, I was unable to use my breakfast I had paid for. In my opinion, this is way too late to start breakfast when people staying are working. At least 7 would suffice, if not 6:30 being preference.

Dear Hall C. K., Thank you for taking the time to share such thoughtful and constructive feedback about your stay at The Sebel Viaduct Harbour. We’re really pleased to hear that you had a mostly great stay and that the issues you experienced were relatively minor. We’re sorry about the TV not working in your room and the late-night vacuuming from the apartment above. We completely understand that, once you were settled in, you didn’t want the inconvenience of changing rooms. We also appreciate you mentioning the noise to our concierge afterwards, and we’ll take your comments on board regarding noise from the apartments above our hotel rooms. We’re especially sorry about the breakfast timing. We understand your frustration when travelling for work, particularly with meetings starting at 8:00 or 8:30am. We appreciate your suggestion of an earlier breakfast start at 7:00am, or ideally 6:30am. Your feedback regarding the restaurant opening time has now been passed on to the Giraffe management team for their consideration. We hope this will help them understand the needs of our guests who are travelling for business and require an earlier breakfast option. Thank you again for choosing The Sebel Viaduct Harbour and for your balanced and helpful feedback. We truly appreciate it and hope to have the opportunity to welcome you back for an even better experience next time. Warm Regards Sebastian Paletasala Rooms Division Manager

Ross D. Business - 8/13/2026 Confirmed reviews ALL

Dear Ross D., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room comfortable and clean, and that our staff were friendly and welcoming. We are genuinely sorry, however, that the shower pressure was so poor. We completely understand how important a good shower is when staying away from home, and we appreciate that this significantly affected your overall experience. We’re disappointed to hear that this issue has resulted in you deciding not to stay with us again. Your feedback is important to us, and we will be looking into the shower pressure to ensure we address the problem. Thank you again for your honest feedback, and please accept our sincere apologies that we did not provide the standard you expected during your stay. Best Regards Sebastian Paletasala Rooms Division Manager

Web-users rating

Other web-users rate our hotel

1,014 reviews 9.1/10 Location
1,144 reviews 6.3/10 Room
676 reviews 8.5/10 Service
8 reviews 4.8/10 WiFi
314 reviews 4.5/10 Cleanliness
260 reviews 3.8/10 Vibe
241 reviews 4/10 Amenities
134 reviews 6/10 Value

273 reviews 9/10 Location
349 reviews 6.7/10 Room
231 reviews 8.6/10 Service
92 reviews 4.6/10 Cleanliness
88 reviews 4.6/10 Vibe
61 reviews 4.1/10 Amenities
43 reviews 6/10 Value
40 reviews 4.8/10 Food

136 reviews 8.8/10 Location
179 reviews 6.1/10 Room
132 reviews 8.2/10 Service
60 reviews 5.7/10 Comfort
52 reviews 4.6/10 Cleanliness
41 reviews 2.8/10 Vibe
35 reviews 3.4/10 Amenities
23 reviews 6/10 Value

69 reviews 9.2/10 Location
78 reviews 6.5/10 Room
67 reviews 7.9/10 Service
32 reviews 5.5/10 Comfort
23 reviews 4.5/10 Cleanliness
21 reviews 4/10 Amenities
16 reviews 3.3/10 Vibe
9 reviews 5.7/10 Value

28 reviews 9.2/10 Location
40 reviews 5.7/10 Room
22 reviews 8.8/10 Service
11 reviews 4.3/10 Amenities
10 reviews 4.8/10 Cleanliness
8 reviews 3.5/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

The Sebel Auckland Viaduct Harbour provides the following services and amenities:

Free Wi-Fi and high speed internet for an additional fee
On-site indoor parking for an additional fee
Air conditioning and TV
Wheelchair accessibility
Indoor pool and Fitness center nearby for an additional fee
Nearby dining at Soul Bar and Bistro, Oysters and Chop, Giraffe, and The Fox
Room service and Concierge
24-hour service
Laundry and Dry cleaning for an additional fee
Meeting space

What dining options are available?

What are the check-in and check-out times?

The Sebel Auckland Viaduct Harbour offers check-in from 02:00 PM and check-out until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, The Sebel Auckland Viaduct Harbour regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.