The Sebel Auckland Viaduct Harbour

The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 156 reviews

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Hotel extras

  • ALLSafe certified

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi

Pool Non contractual photo

Our accommodation(s)

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  156 reviews

TripAdvisor Rating  4.0/5  1,536 reviews

Good location

Customer review rating 4.0/5

Kevin P. Couples - Confirmed reviews ALL

Two night stay. Room large, with good facilities. No issues except, hotel has no bar or restaurant, so Silver plus status for reduced meals was not posdible. This should have been stated when booking on the Accor site.

Pretty unresponsive staff

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I stayed for more than a week. I was Covid isolating. I was very grateful for the range of facilities in the room, especially the washing machine.

We'll do our homework and go elsewhere

TripAdvisor rating 1.0/5

Ken H TripAdvisor review

Being in a bit of a rush, we went with the travel agent's recommendation for The Sebel, thinking it was a bit special. The location was OK. "City views" was of the roof of the building next door and a high rise carpark. The room was reasonable albeit a bit tired. The bathroom also needed a proper clean. There was no breakfast included, indeed no facility at all. So we went to a local cafe. We bought a packet of muesli for subsequent mornings. It took two trips to the front desk to get a second cereal bowl. The half eaten meal of the previous guest was left in the fridge. We asked the girl at the desk about some local information re the SkyBus. She was polite but didn't know and couldn't find anything on the internet. WiFi was available ... if you download the "App" , establish an account, give them your banking details and allow them to help themselves to $10 per day. (probably initiating a lifetime of advertising) WiFi was free at McDonald's, the local cafe and the Sky bus stop. We found the answer to our question in less than a minute at Maccas. We felt The Sebel was cashing in on the name and extracting the last cent out of guests.

Well located

Customer review rating 3.5/5

Susan Couples - Confirmed reviews ALL

Check in was good front desk staff very helpful. Great proximity to many things. We were getting a cruise and were able to walk to the terminal.. Thought room was very tired.. definitely in need of an update

Time for an upgrade

TripAdvisor rating 4.0/5

Philip A TripAdvisor review

I bought a house once with a great view but when we moved in found several problems and this what the Sebel is like. When you enter the suite overlooking the harbour it is hard to look at something else, we stayed here a week ago before taking off driving around the North island before returning for two nights prior to returning home. The hotel is situated among some great restaurants, the reception staff are excellent but the room needs updating. To start with this suite has great views, an office, a washing machine and dryer, a good sized bathroom with a bath and a very comfy bed. It would cost very little to upgrade this suite from average to outstanding, the fridge had a broken handle, the couch is well past its use by date and the carpet needs replacing. The coffee table had a large scratch on it the shower has a plastic floor which should be tiled and the mirror trim badly marked, but the view was superb!

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Other web-users rate our hotel

  • 411 reviews 8.1/10 Location
  • 437 reviews 6.1/10 Room
  • 278 reviews 8.1/10 Service
  • 25 reviews 5.6/10 WiFi
  • 199 reviews 5.7/10 Comfort
  • 97 reviews 5.5/10 Cleanliness
  • 85 reviews 5/10 Value
  • 68 reviews 4/10 Amenities

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