The Sebel Auckland Viaduct Harbour 4 stars

Joined Accor Plus under aggressive marketing over the phone. Did not get one night free as promised Check in documentation was not up to date with my new membership Room 309 was dirty and recent bathroom tile re sealing was no where near trade std. Main outside sliding window was worn out and very hard to slide. Freezer box iced up. Night before checkout documentation invited us to join Accor Plus ! We have stayed in this hotel several times over many years......very disappointing that the much touted Accor Plus experience was not apparent and the hotel was run down. Otherwise loved the location and bed was very comfortable!

There was no restaurant for breakfast. The rooms are old and run down. There is no lobby to sit and meet colleagues

Needed room for three people for a funeral in Auckland. Very well located, staff helpful but accommodation very tired. Great view.

My room is one that has been updated and refreshed, it is a fabulous location and the staff are super helpful. I indicated that I was unable to book my preferred room type and the staff upgraded me upon a cancellation which was great.

The hotel is perfectly located for the harbour, restaurants & bars. cleaning of the rooms only seems to be to make the beds, everything is old fashioned and in need of modernisation. you pay more of a harbour view but its not worth it as only some room have a balcony area. It is really noisy on an evening

Great location! The people were wonderful

It was highly disappointing to pay almost $800 for one night at the Sebel recently. The overall condition of the room is worn out and tired but that can be forgiven if the room is clean! Filth all over the walls, the ceiling above the shower was covered in black marks and had painted over mould (unsure what that was?), the showerhead leaked badly, the curtains had awful stains on the bottom of them. Also, incredibly mis-leading is the website claiming that breakfast is available - there is no morning breakfast room service available, it should have been explained that you must eat in the adjacent restaurant downstairs. The complementary beer my husband received was warm and we are still waiting on the milk we requested! Never again.

My harbour view room has lovely and delivered everything it promised. Beautiful view, space, very high standard of cleanliness and quiet. I am a member of Accorplus and stayed in the room to claim one free night per annum in return for my membership. However I was not happy to be asked on the way out to pay a top up $145 for the room. So much for one free night!

Great

It was enjoyable and the staff you have are fantastic

Nice view but rooms getting a little tired. Very good otherwise

Front desk were perfect very friendly and helpful .. when I walked into my room I said to myself wow, and I just wanted to sit down with a wine ! Location was perfect for me as I was meeting people at the Viaduct so everything was made so easy for me. Lived my stay

The room was excellent. Last time we stayed breakfast was placed in our fridge but this time we had to leave the hotel for food. Our other problem was that the reception desk had no information for us from our agent in Auckland although the agent said they had tried to ring but had had no answer. This left us with a difficulty in knowing what time to be ready for various occasions.

While not the most up to date hotel in terms of the kitchenette and bathroom decor, the Sebel is a pleasant and comfortable place to stay. The Sebel provides very easy access to the Viaduct Harbour with its many bars and eateries. It is also on the Hop On Hop Off route with a stop just 50 metres from the front door. The staff were excellent with Sid in particular being so kind by going well out of his way to come out across the road to help us with parking and our luggage.

Very helpful reception,pleasant room