The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,666 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Pool

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,666 reviews

TripAdvisor Rating  4.0/5  1,614 reviews

Customer review rating 2.5/5

Chris R. Couples - Confirmed reviews ALL

Room was clean and tidy, but very very worn, broke tiles in the bathroom, worn carpet, bed wobbles and dirt windows (outside) room definitely needs a refresh

Dear Chris, Thank you for taking the time to share your feedback and rating. While we are pleased to note that the room was clean and tidy, we regret that the overall condition did not meet your expectations. Your comments regarding the presentation and upkeep of the accommodation are appreciated and have been noted, as they help guide our ongoing focus on maintenance and future improvements. We value your stay with us and thank you for your constructive feedback. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.0/5

Mauritz V. Couples - Confirmed reviews ALL

The Sebel is supposed to be an upmarket hotel. Our room was not properly cleaned. Windows dirty and clearly not washed in a very long time. Extractor fan in the bathroom didn't work. The balcony was not cleaned. The overall condition of the room wasn't great. Even the information booklet was dirty, had to wash my hands after using it. The staff at the check in counter sounded like robots. As if they were trained to say specific sentences and nothing else. Website clearly states there is free parking, but when we arrived they told us sorry no parking we need to sort out ourselves. I had top pay $60 extra for parking elsewhere. I have been at cheaper 3 star hotels with better cleanliness and better staff and free parking. Would not recommend this hotel for anyone.

Dear Mauritz, Thank you for your recent rating. Your feedback gives us important insight into your stay and highlights several areas where we may strengthen the overall guest experience. We take your comments seriously, and they will assist us in reviewing both our service standards and facilities to ensure we provide a consistently high level of comfort and care for all guests. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 5.0/5

Steven T. Couples - Confirmed reviews ALL

We had a suite overlooking the Harbour which in itself was a delight. Excellent restaurant and boating activities are within a five minute walk.

Dear Steven, Thank you for your fantastic rating. It is wonderful to hear that your suite and its harbour outlook added so much enjoyment to your stay. We are also pleased that the nearby dining options and activities contributed to a delightful introduction to Auckland. We truly appreciate you choosing to stay with us and look forward to welcoming you again in the future. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

Walker R. A. Business - Confirmed reviews ALL

It was fine, nothing special, nothing terrible, but decor etc was pretty dated.

Dear Walker, Thank you for your recent rating. Your feedback provides helpful insight into your stay and allows us to review where we may improve the overall experience for our guests. We appreciate you choosing to stay with us and we remain committed to making ongoing enhancements that add comfort and value for those who visit. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Customer review rating 3.5/5

Elizabeth S. Families - Confirmed reviews ALL

As above.

Dear Elizabeth, Thank you for sharing your feedback with us and for taking the time to outline your recent experience. Your comments regarding the room outlook and balcony are noted, and I am sorry that these aspects did not meet your expectations. Your feedback about the noise disturbance is genuinely appreciated, as it helps us understand where we may improve the overall guest experience and ensure a more restful stay for all guests. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 981 reviews 9.1/10 Location
  • 1,127 reviews 6.5/10 Room
  • 722 reviews 8.9/10 Service
  • 32 reviews 4.1/10 WiFi
  • 278 reviews 4.9/10 Cleanliness
  • 235 reviews 4/10 Vibe
  • 214 reviews 4.7/10 Amenities
  • 160 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.