The Sebel Auckland Viaduct Harbour 4 stars

Would certainly stay here again. Great view of the Viaduct Harbor and the Prada Cup Village from one of the Hotels Deluxe rooms (Room 416) Really good choice of Restaurants down stairs most at quite reasonable prices.

A night away in the city! Location very good for the viaduct and city centre activities like the art gallery. Great views for the balcony. Early check in, and able to leave bag in storage. Only problem was the shower needed some maintenance work around the edges.

Nice room with great view. Obviously this is located in the viaduct area and is very noisy at night but with the air con on you can sleep through most of it. The Hotel is a bit run down but it is pleasant enough and worth the money especially if you can get the view.

Great rooms, very clean, and the hotel is in a fantastic location at the viaduct . No restaurant in the hotel, but several options very close where you can bach charge your meal. Staff are very friendly and helpful.

As an Accor plus member was allowed to check in early and our room was upgrade to a good view to see fire works on new years eve. The service was awesome and the staff were friendly. Would definitely go back there again.

Staying here in the Viaduct was a wonderful experience in a spacious one-bedroom executive suite (actually it had 2 separate bedrooms and bathrooms). We enjoyed an afternoon drink on the balcony overlooking the inner viaduct basin. I booked Christmas night here with my husband and adult daughter, and we were fortunate that it was quiet night in the area. The location was perfect for exploring the Wynyard Quarter and the city. Highly recommended.

Stay here often on business and personal trips. So centrally located with some great cafes and restaurants at your door step. Try Oyster and Chop for obviously oysters and some lovely steak. Room is great and having the kitchen is a added bonus to stay in and a home cooked meal 'one' night. Staff always friendly.

Stayed one night in the Sebel. Checked out early and transferred directly to the Sofitel instead. Primary reason for booking the Sebel was location, secondary reason was that it was under the Accor umbrella, assuming it would be good. Service was terrible, Check-in took over 20 minutes, no Gold benefits given, male receptionist took a phone call during check-in!? Female receptionist noticed and stepped in quickly to complete the check-in. No mini-bar, no snacks, not even water in the room. Check-out took 10 minutes. Will not be back and highly recommend it is removed from the Accor Brand of hotels.

Great location close to restaurant's etc and handy to city! And the winner the staff second to none! I can not say enough about how good the staff are here. Nothing was a big issue! Would highly recommend and will definitely be back!

The room was comfortable and clean but the shower was only luke warm. Unfortunately the hotel is situated in the middle of considerable city council works which made it difficult to drive in the area.

Although this hotel is in a good location, it isn't made clear at the time of booking how very few car parking spaces are available for guests. The hotel doesn't have any facilities on site like a bar or restaurant, again not abundantly clear when booking.

The room was ok, aspects were tired and needed a fix up. The noise from the resturants and pubs underneath is unfortunate as it keeps you up at night - bring ear plugs. No gym or swimming pools facitilies on site. No room service breakfast

We had a very good two night stay, asked for a quiet room and we were given 602, which was very quiet for us and we will save this room as our favorite for next time. Staff were excellent and the check in and check out smooth and simple. The room was comfortable and the bed was comfortable and had everything we needed. Bathroom was a bit dated and there was no shower cap, which was a bit of an inconvenience for my wife in the morning. Great location for us and we also enjoyed our breakfasts at the Giraffe (not sure if this falls under the Sebel survey ?) We will be back :)

When the website says one date and you click on it but only to find out it books 4mths later was not happy as i had to pay extra to change it. If i want to pay Plus plus service I'll go to Asia. I didn't think it was 4 star either. The view was great but the room was no more than 3 star accommodation.

Was looking forward to a nice relaxing time. Unfortunately there was only luck warm water for a bath Saturday night and no hot water for a shower Sunday morning. Have had better times but unfortunately were let down this time.