The Sebel Auckland Viaduct Harbour

Two night stay. Room large, with good facilities. No issues except, hotel has no bar or restaurant, so Silver plus status for reduced meals was not posdible. This should have been stated when booking on the Accor site.

I stayed for more than a week. I was Covid isolating. I was very grateful for the range of facilities in the room, especially the washing machine.

Being in a bit of a rush, we went with the travel agent's recommendation for The Sebel, thinking it was a bit special. The location was OK. "City views" was of the roof of the building next door and a high rise carpark. The room was reasonable albeit a bit tired. The bathroom also needed a proper clean. There was no breakfast included, indeed no facility at all. So we went to a local cafe. We bought a packet of muesli for subsequent mornings. It took two trips to the front desk to get a second cereal bowl. The half eaten meal of the previous guest was left in the fridge. We asked the girl at the desk about some local information re the SkyBus. She was polite but didn't know and couldn't find anything on the internet. WiFi was available ... if you download the "App" , establish an account, give them your banking details and allow them to help themselves to $10 per day. (probably initiating a lifetime of advertising) WiFi was free at McDonald's, the local cafe and the Sky bus stop. We found the answer to our question in less than a minute at Maccas. We felt The Sebel was cashing in on the name and extracting the last cent out of guests.

Check in was good front desk staff very helpful. Great proximity to many things. We were getting a cruise and were able to walk to the terminal.. Thought room was very tired.. definitely in need of an update

I bought a house once with a great view but when we moved in found several problems and this what the Sebel is like. When you enter the suite overlooking the harbour it is hard to look at something else, we stayed here a week ago before taking off driving around the North island before returning for two nights prior to returning home. The hotel is situated among some great restaurants, the reception staff are excellent but the room needs updating. To start with this suite has great views, an office, a washing machine and dryer, a good sized bathroom with a bath and a very comfy bed. It would cost very little to upgrade this suite from average to outstanding, the fridge had a broken handle, the couch is well past its use by date and the carpet needs replacing. The coffee table had a large scratch on it the shower has a plastic floor which should be tiled and the mirror trim badly marked, but the view was superb!