The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating 4.4/5 3,871 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Sebel Auckland Viaduct Harbour
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+ 21 Services
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Room 1

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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre (Nearby)Paying
  • Babysitting on requestPaying
  • Boat excursions (Nearby)Paying
  • Bicycles rental (Nearby)
Catering
  • BreakfastPaying
  • Hot meals
Business services
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010
auckland
new zealand

Tel: +6499784000

Fax: (+64)9/9784099

Check-in from 14h00

Check out up to 11h00

  • AUCKLAND INTERNATIONAL :  AIRPORT EXPRESS STOP 7047

  • By plane

    AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

  • By boat

    FERRY BUILDING At 1km / 0.62 miles

  • By train

    BRITOMART At 1km / 0 miles

GPS :-36.843578, 174.763219

Our accommodation(s)

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

City View Studio Suite Queen

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

City View 1 Bedroom Suite Queen

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Marina View 1 Bedroom Suite Queen

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Views: Harbour view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Marina Deluxe View 1 Bedroom Suite

  • Max. number of persons: 3
  • Area: From 78 / 840 sq ft
  • Views: Harbour view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Illy coffee machine

Executive Deluxe 1 Bedroom Queen

  • Max. number of persons: 3
  • Area: From 90 / 969 sq ft
  • Views: Harbour view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Suites

Our guest reviews for
The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,871 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,458 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Sebel Viaduct was ok

TripAdvisor rating 4.0/5

jrdobbs7 Business - 06/08/2020 TripAdvisor review

The room was ok, aspects were tired and needed a fix up. The noise from the resturants and pubs underneath is unfortunate as it keeps you up at night - bring ear plugs. No gym or swimming pools facitilies on site. No room service breakfast

Dear jrdobbs7, Thank you for taking the time to review your recent stay at The Sebel Auckland Viaduct Harbour. Your feedback is both welcomed and extremely valuable to us, as we strive to improve our guest’s experience with each and every stay. I would like to offer my sincere apologies for the lack of sleep you had during your stay with us. Management have been made aware and we will be monitoring this closely. We do not have our own restaurant however, our local restaurants in viaduct offer room service during the night for our hotel guests and serve breakfast. We also regret to inform our guest that we do not have guy or pool facilities in our hotel but you are more that welcome to use the pool at the Tepid bath opposite side of our hotel as as complimentary and $8 for the Gym. We hope that should you return you will be able to enjoy a peaceful night and experience with us. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

Good value and great location

TripAdvisor rating 4.0/5

timbrown2020 26/07/2020 TripAdvisor review

We had a very good two night stay, asked for a quiet room and we were given 602, which was very quiet for us and we will save this room as our favorite for next time. Staff were excellent and the check in and check out smooth and simple. The room was comfortable and the bed was comfortable and had everything we needed. Bathroom was a bit dated and there was no shower cap, which was a bit of an inconvenience for my wife in the morning. Great location for us and we also enjoyed our breakfasts at the Giraffe (not sure if this falls under the Sebel survey ?) We will be back :)

Not 4 Star

TripAdvisor rating 4.0/5

marksut2n Business - 23/07/2020 TripAdvisor review

When the website says one date and you click on it but only to find out it books 4mths later was not happy as i had to pay extra to change it. If i want to pay Plus plus service I'll go to Asia. I didn't think it was 4 star either. The view was great but the room was no more than 3 star accommodation.

Not good.

TripAdvisor rating 4.0/5

ceedeej 22/07/2020 TripAdvisor review

Was looking forward to a nice relaxing time. Unfortunately there was only luck warm water for a bath Saturday night and no hot water for a shower Sunday morning. Have had better times but unfortunately were let down this time.

Dear Ceedeej, We appreciate your valuable feedback regarding your recent experience at The Sebel Auckland viaduct Harbour. I am sorry to hear about your experience at our hotel, particularly the issues you mentioned about the hot water. Please rest assured that we have since address this accordingly with the team to ensure we will improve our service delivery and offering at the hotel. Thank you again for your review and we hope you give us another opportunity to better serve you. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

Room 115 Fri and Sat

TripAdvisor rating 4.0/5

mangawhaispeech 22/07/2020 TripAdvisor review

Great Central location but don't stay on the 1st floor on a Fri or Sat night because the DJ at Soul bar underneath shakes your floor until 3am. The bass has the plates rattling all night - no chance that you could sleep

A great stay

TripAdvisor rating 4.0/5

Karen M 15/07/2020 TripAdvisor review

Ideal location for a weekend away, there were good options for food nearby (Japanese at Zen across the road was really good) lovely harbor views from my room as well as the Matariki Light show across the Harbor bridge, comfortable bed and helpful, welcoming staff.

Central location

TripAdvisor rating 4.0/5

carolandphil106 Business - 08/07/2020 TripAdvisor review

Convenient Viaduct Harbour location but lacking in service standards. I have stayed at this property previously and had a good experience, not so great on this occasion. No housekeeping/ service of the room for the second nights stay, no pick up of phone calls to reception (I had to call the 0800 number and leave a message re a request for towels)

Dear Carolandphil106, Thank you for taking the time to share you experience. We appreciate your feedback and bringing these details to my attention. I have addressed your comments to our team regarding the servicing of your room and requests. I trust that our team will use this as a reference to better your next experience with us. Thank you again for your feedback and we look forward to take the opportunity to welcome you again in the near future. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

rooms are tired and poor standard

TripAdvisor rating 4.0/5

2marh 24/06/2020 TripAdvisor review

Service terrible ignored several people waiting for priority desk, Accor plus we pay a decent fee to be members for a few privelleges but they are not honoured well and not worth the fee. Rooms are very tired and in need of serious renovation and proper clean, broken tiles everywhere linen is old and worn, and its expensive for what you get, location good for viaduct but so are many hotels. Would not stay again

Great Location and Value for money

TripAdvisor rating 4.0/5

Piglethead 23/06/2020 TripAdvisor review

Our stay was excellent and could not fault the accommodation and value for money and the friendly staff. If you want a perfect apartment then they wont work for you as ours was a bit dated with some wear and tear but I couldnt complain for the price as it is much less then the Sofitel Viaduct Harbour so you get what you pay for. There is no inhouse restaurant or bar but it's just a few steps from the Viaduct with many options. We really enjoyed sitting on our balcony and watching people in the viaduct below. It was lovely to hear the buzz around us and know people were enjoying themselves after the recent restrictions we have had. The sunset was AMAZING. Once we shut the doors we couldnt hear any noise and had a good sleep. I knew from previous reviews that the parking wasnt great so was ready for this but if I had to nitpick for any negatives it would be this. It could so easily be fixed with a few tweaks. We only travelled from over the bridge so werent tired and grumpy but I would expect if you have travelled a long way that the parking situation could make you annoyed. I dont like putting negative things in reviews but thsi was definitely a bit lacking. Other than that I look forward to returning and will probably park in the Downtown Carpark just 100 metres away next time.

Disastrous, poorly trained front of house staff

TripAdvisor rating 4.0/5

AucklandTraveller 20/06/2020 TripAdvisor review

Nothing wrong with the room. The problems started when we checked out. Being Accor members, our payment of $531had been deducted from my credit card on arrival. Yet they not only charged us twice for parking on checkout but they also took an additional $950 from our credit card. There is no invoice for that and nearly a week later the money has not been returned to us. I have spent hours on the phone to them and so far - nothing.

Great location

TripAdvisor rating 4.0/5

JackyS649 18/06/2020 TripAdvisor review

Stayed here often; great location; room was changed as unhappy with first room offered; only complaint - my room wasn't serviced until 4.35pm on the last day - way too late!! I took the towels and didn't worry about the rest as it was the 4th night of 4

Dear JackyS649, Thank you for taking the time to share your feedback following your recent stay with us at The Sebel Auckland Viaduct Harbour. We are certainly very lucky to be in such a convenient location in the city. Also, I would like to extend my sincere apologies regarding servicing of your room. I have addressed your feedback with my entire Housekeeping Team to ensure continued improvement and training to avoid situations such as this in the future. We do look forward to welcoming you back to the Hotel again soon in the hope to restore your faith in our service and Hotel. Warm regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

Top Notch

TripAdvisor rating 4.0/5

TimHG12 14/06/2020 TripAdvisor review

Accommodation and location is great, but both were surpassed by the incredible service that we received during our stay - the staff are incredible, friendly and helpful. I cannot recommend this hotel enough, and we will definitely be going back.

Dear TimHG12, So pleased to read of your kind review via TripAdvisor and we are most pleased to know that you enjoyed your stay us at The Sebel Auckland Viaduct Harbour Hotel. Our team takes great pride in delivering excellent guest experiences and was very pleased to read your feedback. I hope we have the opportunity of welcoming you back one day soon. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

Sebel Auckland excellent facility

TripAdvisor rating 4.0/5

donnareid23 10/06/2020 TripAdvisor review

We found the hotel to be in a great location for us to walk or train. Very well presented and anything we asked for they were very willing and quick to help. Lovely view and comfortable beds. Would recommend and visit again.

Great Position....in the heart of town....

TripAdvisor rating 4.0/5

John H 11/03/2020 TripAdvisor review

Nice friendly hotel, slap bang in the middle of the "Viaduct" harbour complex. The soundproofing in our room was BAD, and we could hear people having fun and music from bars and testaurants until 4am. Room its self was nice.

Dear John H, Thank you for your valuable feedback. We are glad to hear that you found a convenient location and liked the room. With the hotel being located on the vibrant viaduct basin we do experience noise from time to time. We work closely with all the nearby outlets and we will continue to monitor the noise. We truly appreciate your comments and we look forward to welcoming you back next time. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

Great location but over priced

TripAdvisor rating 4.0/5

HansenClark 08/03/2020 TripAdvisor review

We choose the Sebel because of the Accor loyalty programme and its location. However we were largely disappointed this time. We were a party of 3 and the room was not set up for the right amount of people which they did when we were in the room. The rooms are a great size but are very dated. The bathroom looks like it hasn't been updated since the 90's. The shower head wouldn't stay up and get rotating towards the door making showering difficult. These rooms are not cheap and I would expect better. We faced the road and didn't have any problems with street noise.

Dear HansenClark, Thank you for taking the time to post your review. We always appreciate receiving feedback from our guests. I was disappointed to hear our property did not meet your expectations and amenities were not set up for the right amount. Your comments have been passed onto the team and I apologise for any inconvenience. I do hope this recent stay will not deter you from returning to our property. We look forward to welcoming you back. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour

Good Location

Customer review rating 4.4/5

Mitch Couples - 03/03/2020 Confirmed reviews ALL

Being located on the Viaduct was awesome, plenty of Dining establishments to choose from. Nice room, very spacious. When checking in we were asked if we would like 2 complimentary drinks sent our room, we accepted, but the drinks never showed up. Parking instructions could have been clearer, it was not until we showed up that we were told that the car park was full and that we would have to find our own parking elsewhere. This wasn’t hard but would have been nice to know in advance that this was the case as it would have been easier to park in a parking building nearby before checking in.

Dear Mitchell, We very much appreciate your comments regarding your recent stay with us. Thank you for your continued loyalty with Accor Hotels. While I am glad that you took advantage of our location to your best, I am sorry for the issues you faced during your stay. The team at The Sebel receive tremendous feedback from our guests who return year after year. However, it is evident that the team did not perform to its best during your stay. As members, you are entitled for welcome drinks and they should have delivered them to your room. Please be rest assured that we will take appropriate steps to ensure this does not occur in future again. With regards to parking at our hotel, we never usually face issues unless there is some event happening in town over a weekend. As we have limited spaces, car parking is generally offered on first in first served basis. Thank you once again for sharing your experience with us and we hope you give us another opportunity to welcome you back at the Sebel again. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour.

A pefect stay in a very clean and well presented hotel with excellent staff

Customer review rating 4.4/5

Jim J. Couples - 01/03/2020 Confirmed reviews ALL

We cam to rest with peace and quiet and achieved that due to the hotel staff etc.

Dear Jim, We very much appreciate your comments regarding your stay at the The Sebel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour.

High price for older apartment. Not overly clean, broken soap holder in shower left on the floor rather than being fixed or even removed

Customer review rating 4.4/5

Annette Business - 28/02/2020 Confirmed reviews ALL

Meh I stay in many hotels and rooms Nothing special to warrant the inflated nightly rate. Very noisey Room service plate left in the room after cleaning Ironing board put away in differing locations caused confusion looking each day

Dear Annette, Thank you for taking the time to share your experience. The team and I appreciate your feedback and I will look into the aspects of your stay that were unsatisfactory. We hope to welcome you back to the hotel in the near future and showcase the improvements accordingly. Kind Regards, Lily Li Assistant Manager The Sebel Viaduct Harbour Auckland

Disappointing reception information.

Customer review rating 4.4/5

Ken F. Couples - 27/02/2020 Confirmed reviews ALL

Initially booked room via alternate provider, arrived to find housekeeping not done. Enquired as to the availability of alternate room in-house. Informed a room was available but at an additional $224 cost, my fault for presuming that the additional cost would have led to a higher standard room with a better view of the viaduct. Not so, same room type, even less view of viaduct, only consolation was not having to wait for housekeeping. Do you think I should be satisfied?

Dear Ken, Thank you for taking the time to share your experience. I am sorry for the issues you experienced on arrival which were a disappointing let down. I have followed up with the housekeeping team accordingly. I would appreciate if you could please contact me directly so I can follow up further on your comments in regards to the room upgrade fee as I do not have any record of it, my email address is h8… I look forward to hearing from you so I can address the issues you have raised. Kind Regards, Lily Li Assistant Manager The Sebel Viaduct Harbour Auckland

not same value for money then other ACCOR properties in the area

Customer review rating 4.4/5

Marco Business - 27/02/2020 Confirmed reviews ALL

very noisy our until 1 am ... mediocre rooms, a little outdated. sad / boring common parts. there is no in house restaurant, there is no in house gym , internet is unreliable.

Dear Marco, Thank you for taking the time to share your experience. I am sorry for the issues you experienced during your stay which were a disappointing let down. I have shared your feedback with the team and we will address and rectify the issues you experienced. I do hope we can welcome you back to the hotel in the near future and showcase the necessary improvements. Kind Regards, Lily Li Assistant Manager The Sebel Viaduct Harbour Auckland

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