The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,161 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,161 reviews

TripAdvisor Rating  4.0/5  1,601 reviews

Great location, rooms have seen better days

TripAdvisor rating 3.0/5

pierrekiwi TripAdvisor review

We have stayed at this Sebel a number of times over many years. Providing you don't mind the noisy weekend nights it's in a great location. We always book a one bedroom "suite" overlooking the Viaduct. Sadly, the rooms are really showing their age now. Ours, on the third floor, was very knocked around with walls and furniture badly marked. The bathroom door hinges had pulled away from the door jam and wouldn't close but this was fixed promptly when we reported it. When the hair dryer had a melt down and blew out smoke, it was quickly replaced. The shower fan was in need of a clean as was the oven which was very dirty. When we checked in for our 10 day stay we were told we would have to pay a "bond" of $500 to cover any extras (mini bar etc.). We objected, and this requirement was dropped — we had just paid nearly $5,000 up front for the room! The staff were very good, both friendly and efficient. Perhaps this hotel is in its last year or two. Hopefully it will be refurbished.

Well Located

Customer review rating 4.5/5

Katie Couples - Confirmed reviews ALL

Great room, staff were great, perfect location for viaduct views and city shopping

Good location, poor hotel

Customer review rating 1.5/5

Fiona Couples - Confirmed reviews ALL

We were disappointed with the arrival and check in, staff seemed a bit disinterested and didn’t listen to my details. Another customer had just come back to reception as she had just checked in and opened the door to her room only to find it was occupied! Our room was disappointing too, it was a large room but very dated and there were several stains on the floor. The furniture was more modern but sparse and made the room feel very empty. The tv was very small for the size of the room. The bathroom was dated but clean and we did enjoy the shower- great pressure! We were left welcome drinks as with no bar we could not have a free drink as ALL members, this was a nice touch but would have been better if the wine was put in the fridge to chill. It was a shame not to have any bar or dining facilities on site but we did make use of the room service from the adjoining restaurant and were impressed with this but it would have been nice to charge it to the room. I had heard the hotel was troubled with noise from the viaduct but we were on the city side and the room was quiet. One of the most disappointing moments for us was when we came back on the evening not one of the several people on the front desk raised their head to greet us. We are loyal Accor customers and have never felt unwelcome in a hotel but the staff at the Sebel made us feel anything but welcome. The lady who checked us out was more friendly and i only wish all staff made a bit more effort and the hotel certainly needs some investment to bring it up to the 4 star standard it claims to be! Its a great location and should be a premium hotel but instead felt like a cheap motel ( but certainly cost more than that!!)

위치가 좋음.

Customer review rating 4.5/5

Jh Y. Business - Confirmed reviews ALL

However, I wish you would improve the voltage compatibility. In Korea, home appliances are 220V, but your hotel only provides New Zealand standard voltage. Of course, I solved it by bringing a portable transformer, but it would be better if you at least installed outlets and plugs for 110V and 220V.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

My wife and I stayed 1 night for a concert

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Other web-users rate our hotel

  • 786 reviews 8.9/10 Location
  • 930 reviews 6.5/10 Room
  • 628 reviews 8.8/10 Service
  • 57 reviews 2.9/10 WiFi
  • 389 reviews 5.3/10 Comfort
  • 222 reviews 5.3/10 Cleanliness
  • 171 reviews 4.4/10 Amenities
  • 153 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.