The Sebel Auckland Viaduct Harbour 4 stars

I booked an executive suite online. Got confirmation and completed the online check in the morning of our arrival and was senta check in code. BUT we arrived at the Hotel to discover there was in fact no record of our booking and no room available at all. We were offered a room at another Hotel - a room that in no way matched what we had booked our met our needs in any way so there was nothing to justify us taking the tiny room or paying the rack rate they were asking us to pay for it. We left the Hotel absolutely gutted as we had booked the room to celebrate a very special occasion with friends. We literally turned around and left Auckland in tears.

we had a great apartment with three balconies and we could see all over the Viaduct in Auckland and all the action from the Americas Cup boats. The apartment was well appointed and we were well looked after by the staff who were very helpful and friendly.

For Valentine's Weekend I thought I was booking a luxury hotel room, but when we arrived it turned out to be a privately owned apartment managed by Accor. A quarter of the tiles on the bathroom floor were broken. Half the tiles on the kitchen floor were broken. The sofa was in such a shape that it looked like it had lived in a teenager's room and then gone with him to Uni before ending up in the apartment. What artwork there was on the walls was incredibly drab, as were all the walls. That being said, the location was excellent, the view was excellent, and the staff in the lobby were exceptionally good.

Double birthday surprise we booked two premium room for two couples. Service was top class from beginning to end. A hand written card and refreshments waiting for us on arrival. We stayed for two nights and it was fantastic. Yes the hotel is showing its age a little, but well located with an amazing view out over the Viaduct Harbour. The staff were great and made sure our visit was a memorable one.

We enjoyed our stay however for what we paid we would have liked to be on an upper level for better views of the marina and sea per se'.... we did offer to pay more for an upgrade but alas this was not possible. I was left thinking that maybe the position of the room should reflect a cheaper tariff as the view was not what we were expecting. On a more positive note.... the reception staff were very pleasant and we appreciated the little gift. The room was clean and tidy and perfectly situated for restaurants and bars.

Perfect location on the waterfront very central to everything making it easy to see the attractions and countless dining opportunities. Staff very friendly and helpful Room was very average showing signs of wear and needing an update. Noise from local clubs was terrible waking me off and on until finally 4:30am the thump thump music stopped to be followed people yelling down in the street, i was on Level 5

Would certainly stay here again. Great view of the Viaduct Harbor and the Prada Cup Village from one of the Hotels Deluxe rooms (Room 416) Really good choice of Restaurants down stairs most at quite reasonable prices.

A night away in the city! Location very good for the viaduct and city centre activities like the art gallery. Great views for the balcony. Early check in, and able to leave bag in storage. Only problem was the shower needed some maintenance work around the edges.

Nice room with great view. Obviously this is located in the viaduct area and is very noisy at night but with the air con on you can sleep through most of it. The Hotel is a bit run down but it is pleasant enough and worth the money especially if you can get the view.

Great rooms, very clean, and the hotel is in a fantastic location at the viaduct . No restaurant in the hotel, but several options very close where you can bach charge your meal. Staff are very friendly and helpful.

As an Accor plus member was allowed to check in early and our room was upgrade to a good view to see fire works on new years eve. The service was awesome and the staff were friendly. Would definitely go back there again.

Staying here in the Viaduct was a wonderful experience in a spacious one-bedroom executive suite (actually it had 2 separate bedrooms and bathrooms). We enjoyed an afternoon drink on the balcony overlooking the inner viaduct basin. I booked Christmas night here with my husband and adult daughter, and we were fortunate that it was quiet night in the area. The location was perfect for exploring the Wynyard Quarter and the city. Highly recommended.

Stay here often on business and personal trips. So centrally located with some great cafes and restaurants at your door step. Try Oyster and Chop for obviously oysters and some lovely steak. Room is great and having the kitchen is a added bonus to stay in and a home cooked meal 'one' night. Staff always friendly.

Stayed one night in the Sebel. Checked out early and transferred directly to the Sofitel instead. Primary reason for booking the Sebel was location, secondary reason was that it was under the Accor umbrella, assuming it would be good. Service was terrible, Check-in took over 20 minutes, no Gold benefits given, male receptionist took a phone call during check-in!? Female receptionist noticed and stepped in quickly to complete the check-in. No mini-bar, no snacks, not even water in the room. Check-out took 10 minutes. Will not be back and highly recommend it is removed from the Accor Brand of hotels.

Great location close to restaurant's etc and handy to city! And the winner the staff second to none! I can not say enough about how good the staff are here. Nothing was a big issue! Would highly recommend and will definitely be back!