Pleasant, friendly, knowledgeable, receptionists, could not do enough to make our stay memorable, in particular Paris went out of her way to accommodate me in an error I made when booking. We always stay there when in Auckland.

My son and I stayed the night recently, upgrading to a Deluxe Suite. We travelled from Hamilton, leaving a note to advise that we would require a car park. Upon arrival, there were no car parks, and there was no assistance offered to navigate to a public car park. The "suite" (room 216) was in need of a refresh, as there was a very basic kitchen with cracked tiles, and the bathroom was tired and not overly clean . We were really only there to sleep before a function the next day, but unfortunately the room was directly above bars / nightclubs, and there was not a lot of sleep to be had. I do appreciate that this hotel is situated in a lively location, but I had hoped that my Accor Platinum status would have seen us get a quieter room several floors above, and / or a suite that earned the deluxe rating. No car park, no service / assistance for directions to public car parking, a worn out and noisy room, and the desk clerk didn't ask if everything was satisfactory during our stay to give us the opportunity to voice our dissatisfaction. Really disappointed!

On arrival I received no help getting all my luggage from one elevator to the other by myself. No wifi or information about the hotel was spoken about . Overall I have stayed at the Sebel on and off for about ten years now. It really could do with an upgrade. Everything is tired and feeling dirty. Great location so come on guys make it worth the $.

My husband and I had a fantastic stay at the Sebel. The location was excellent - a very short walk to the Viaduct. The staff were friendly and the room was clean and tidy. we would definitely stay again :)

The Hotel is located right off the viaduct harbour and has direct access to the harbour walkway and great restaurants. The rooms are of good size and very comfortable. Staff were friendly and helpful. I'll definitely stay there again.

Stunning view of the Viaduct from the well appointed deluxe marina view room. Really helpful staff and so close to all the action in the Viaduct The view actually took our breath away. This is where we will celebrate any special occasion from now on. Restaurants galore within a few steps.

I booked an executive suite online. Got confirmation and completed the online check in the morning of our arrival and was senta check in code. BUT we arrived at the Hotel to discover there was in fact no record of our booking and no room available at all. We were offered a room at another Hotel - a room that in no way matched what we had booked our met our needs in any way so there was nothing to justify us taking the tiny room or paying the rack rate they were asking us to pay for it. We left the Hotel absolutely gutted as we had booked the room to celebrate a very special occasion with friends. We literally turned around and left Auckland in tears.

we had a great apartment with three balconies and we could see all over the Viaduct in Auckland and all the action from the Americas Cup boats. The apartment was well appointed and we were well looked after by the staff who were very helpful and friendly.

For Valentine's Weekend I thought I was booking a luxury hotel room, but when we arrived it turned out to be a privately owned apartment managed by Accor. A quarter of the tiles on the bathroom floor were broken. Half the tiles on the kitchen floor were broken. The sofa was in such a shape that it looked like it had lived in a teenager's room and then gone with him to Uni before ending up in the apartment. What artwork there was on the walls was incredibly drab, as were all the walls. That being said, the location was excellent, the view was excellent, and the staff in the lobby were exceptionally good.

Double birthday surprise we booked two premium room for two couples. Service was top class from beginning to end. A hand written card and refreshments waiting for us on arrival. We stayed for two nights and it was fantastic. Yes the hotel is showing its age a little, but well located with an amazing view out over the Viaduct Harbour. The staff were great and made sure our visit was a memorable one.

We enjoyed our stay however for what we paid we would have liked to be on an upper level for better views of the marina and sea per se'.... we did offer to pay more for an upgrade but alas this was not possible. I was left thinking that maybe the position of the room should reflect a cheaper tariff as the view was not what we were expecting. On a more positive note.... the reception staff were very pleasant and we appreciated the little gift. The room was clean and tidy and perfectly situated for restaurants and bars.

Perfect location on the waterfront very central to everything making it easy to see the attractions and countless dining opportunities. Staff very friendly and helpful Room was very average showing signs of wear and needing an update. Noise from local clubs was terrible waking me off and on until finally 4:30am the thump thump music stopped to be followed people yelling down in the street, i was on Level 5

Would certainly stay here again. Great view of the Viaduct Harbor and the Prada Cup Village from one of the Hotels Deluxe rooms (Room 416) Really good choice of Restaurants down stairs most at quite reasonable prices.

A night away in the city! Location very good for the viaduct and city centre activities like the art gallery. Great views for the balcony. Early check in, and able to leave bag in storage. Only problem was the shower needed some maintenance work around the edges.

Nice room with great view. Obviously this is located in the viaduct area and is very noisy at night but with the air con on you can sleep through most of it. The Hotel is a bit run down but it is pleasant enough and worth the money especially if you can get the view.