Booked a suite for a treat the bed was very comfortable, however I was disappointed with how noisy the bars were until 5am. Not the hotels fault but would not stay here on a weekend night again.

Fantastic welcome, great service

Very pleasurable. The staff were efficient and very professional. I would have rated everything a 10 out of 10 just a bit disappointed that we didn't receive the turn down service either night yet we stayed in a Luxury room. Also, our water was not replenished.

We stayed for two nights and felt very well looked after. The staff were friendly and helpful without being in your face.

A beautiful hotel in central Auckland, we felt very taken care of as the level of attentiveness by the staff was exceptional. Very comfortable and gorgeous room.

The automatic paperwork generated is rubbish. This email was about the hotel grand Windsor but we stayed at the Fable. The welcome letter had us arriving 3 days differently to our booking and we needed to confirm that the hotel was expecting us on the correct date. The parking cost was added to the room as a package and the hotel then added parking on top and this needed sorting too. The hotel itself, the staff, can not be faulted.

an overnight stay for New Years Eve. We were made to feel special from arrival to departure.

The fact that there is no garage available at the premises is the reason why we wouldn't use your hotel again. sorry

Couldn’t fault the hotel or the team running it, all the little things didn’t go unnoticed. The Service was and exceptional and rooms immaculate and modern. My wife and I will be back for many more stays.

When booking, the picture of the junior suite showed a completely seperate seating area from the bedroom with a door. The junior suite we were allocated had an awkward seating area in an odd shaped nook of the bedroom. All staff we encountered were fabulous. Dressed immaculately, friendly and professional. The meal we had in the restaurant was amazing. The included breakfast was a small fixed selection delivered on a plate. Not really a complimentary breakfast. There was no upgrade offered, and a disappointing late check out of 12pm available. If it weren’t for the amazing staff we would have felt very let down by the stay as a platinum member.

We felt cared for the whole time. We had an issue with our room but the way they looked after it was amazing. This included moving rooms and extra service that more than made up for it. Staff and managers were super friendly and we felt very special. I will always look to stay here whenever I’m in Auckland due to the way you’re looked after. The hotel is close to all amenities. This is the best hotel I’ve ever stayed at.

A perfect spot to stay if visiting Central Auckland .Easy access to the Ferry Terminal and Britomart . The grand Windsor lives up to it's name as it's a lovely Boutique Hotel with charming and professional staff. Everything was spotless and our room very comfortable.It really is a 4 star hotel with all the added extras that one would expect but doesn't always get . My only negative comment would be the meals.They were beautifully cooked and presented but extremely expensive and if we were not accor members I doubt we would not have eaten in the dinning room . However it would still be my number one choice of places to stay in Down Town Auckland. .

We have stayed at the Grand Windsor several times now, it's like a home away from home. The location is good for us, easy walking distance to Viaduct Basin and Britomart. We like the intimacy and character of this hotel, it's cool and dark - a welcome relief from the heat and glare outside. In winter it's cosy. The staff are great, Pablo out front and Maria in the restaurant were especially helpful and friendly. We have a favorite room that we always book, away from the noise of the nightclub next door (be warned if you're a light sleeper staying on a Friday or Saturday night). My wife is a coeliac so dining can be a minefield for her. The restaurant staff were super careful which was a relief. We can highly recommend this hotel, not that we want it to get TOO popular!

Great location, close to the waterfront, walk to the arena and shopping just outside the door. Bed was very comfortable and room service food was fabulous. I'd certainly look to stay again when visiting Auckland.

We thoroughly deserved our 5 night Junior Suite pampering. Hotel Grand Windsor certainly provided this for us. Daily wine before dinner was much appreciated as was the OTT High Tea. Staff very attentive ,especially Concierge Leonid who we relied on for local shopping etc.