Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Name: Hotel Grand Windsor Auckland - MGallery by Sofitel
Address: AUCKLAND, 1010, NEW ZEALAND
Telephone: (+64)9/3099979
Rating: 4.5

Customer review rating 4.5/5 4,458 reviews

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Hotel Grand Windsor Auckland - MGallery by Sofitel

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+ 19 Services

Hotel Grand Windsor Auckland - MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

The elegant five star Grand Windsor Hotel Auckland, MGallery by Sofitel transports guests to an age of opulent glamour. Its 79 rooms and suites are classic masterpieces of refined design, featuring exquisite bedding, muted fabrics and excellent service complimented with by state of the art technology.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public outdoor parking (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
AUCKLAND AIRPORTPaying
Reception open 24 hours a day
Electric car recharging units
Dry cleaning / IroningPaying
Currency exchange
Porter
Concierge

BreakfastPaying
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:01-00:00
- Opening hours : Week-end 00:01-00:00

Fitness centre
Jacuzzi

Copy/print service availablePaying

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010 auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Contact email :

Check-in from 14h00

Check out up to 11h00

SKY BUS : SKY BUS BRITOMART

By plane
AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying
By boat
FERRIES At 0.1km / 0.06 miles
By train
BRITOMART At 0.1km / 0.06 miles
By train
BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

Max. number of persons: 2
Area: From 19 m² / 205 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

Max. number of persons: 2
Area: From 26 m² / 280 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

Max. number of persons: 2
Area: From 26 m² / 280 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

Max. number of persons: 2
Area: From 31 m² / 334 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE BAR

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

COOKE'S BAR

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Very well located

Angela Business - 22/01/2021 Confirmed reviews ALL

Great food and service was amazing

Dear Angela W., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location, fabulous staff.

Colleen Families - 22/01/2021 Confirmed reviews ALL

We love staying at this hotel. The staff are always lovely, the rooms are immaculate and the beds are incredibly comfortable. It's perfectly located in the CBD with a "loading zone" right outside you can use for valet parking. Definitely our go-to hotel. The spa was sadly undergoing routine maintenance for the 2 days we were there but it has to be done sometime so can't count that against them.

Dear Colleen M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one because our hot tub is fixed now. Apologies for the inconveniences. Sincerely, Pablo Gonzalez Guest Experience Manager

Alan Business - 22/01/2021 Confirmed reviews ALL

I like your hotel and it’s location but the noise from music in the surrounding area kept me awake until 4 a.m on the dot which is unsatisfactory

Dear Alan Raymond I., Thank you for taking the time to write a review for us. We are happy to see that overall you enjoyed your stay with us. On the other side, we would like to apologize for the hassles you experienced during your stay. Everything has been noted and we will work hard to improve our service for your next visit. Kind Regards, Pablo Gonzalez Guest Experience Manager

Great hotel

Richard Couples - 22/01/2021 Confirmed reviews ALL

Had a fantastic stay in a comfortable, spacious (for downtown) room in heritage hotel -- superb staff and wonderful customer service from booking through to checkout.

Dear Richard E., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Location suited my business

A M. P. Business - 22/01/2021 Confirmed reviews ALL

Okay. Felt Boutique. Away from the Madding Crowd. Staff were attentive

Dear Alison p., Thank you for taking the time to write a review for us. We are happy to see that overall you enjoyed your stay with us. On the other side, we would like to apologize for the hassles you experienced during your stay. Everything has been noted and we will work hard to improve our service for your next visit. Kind Regards, Pablo Gonzalez Guest Experience Manager

Nice hotel, great staff

Alan J. Couples - 21/01/2021 Confirmed reviews ALL

Just an overnight stay in city on my birthday. Wife and I really enjoyed the hotel, staff were very good

Dear Alan J., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. Hopefully, our breakfast menu will have more options soon. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent proximity to all Auckland has to offer

Adrienne Couples - 20/01/2021 Confirmed reviews ALL

Really lovely, from check- in which was seated and an iced tea on arrival to our stunning room, so tastefully furnished, super comfortable bed, decent size bathroom and great meals and cocktails enjoyed in Cookes restaurant .

Dear Adrienne P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Debra Solo - 20/01/2021 Confirmed reviews ALL

The room was small and no full length mirror. Noticed empty lollie wrapper still left on bedside table after room was cleaned also air conditioning was set very low in the room so when I walked in it took a while for the room to warm it was like walking into a fridge. No welcome note as an Accor member. It is the little things that make the difference

Dear Debra C., I am sorry to hear your stay didn't meet your expectations. Please rest assured that we are taking the appropriate measures to address all the issues you experienced during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Pablo Gonzalez Guest Experience Manager

Great location

Michelle Couples - 20/01/2021 Confirmed reviews ALL

Everything was at a high standard, all staff where very pleasant and helpful

Dear Michelle R., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Very comfortable hotel with nice design features

Bill L. Couples - 19/01/2021 Confirmed reviews ALL

It suited us very well for a one night luxury stay, next time we hope to stay longer.

Dear Bill L., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent location, excellent hotel

Alison S. Solo - 19/01/2021 Confirmed reviews ALL

Excellent Concierge welcome started my stay at the Grand Windsor. All of the staff were friendly, welcoming and helpful. The suite was spacious, very elegant, well set out and superbly decorated. The bed was very comfortable and the China tea pot and tea set a lovely touch. The bathroom was beautiful and the shower great. I dined at Cooke's Restaurant for lunch on the day I checked in, for dinner both nights and breakfast both mornings. The menu selection for breakfast, lunch and dinner appealed to me. There was plenty of variety to choose from. The food was beautifully presented and delicious. The kitchen and waiting staff were very helpful and were able to answer any questions I had about the meals. Would I stay at the Grand Windsor again - absolutely! Would I recommend the Grand Windsor to friends and family - absolutely! Superb Hotel, superb customer focus and superb experience.

Dear Alison S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Katrina13 Couples - 18/01/2021 Confirmed reviews ALL

Great location and staff. Beautiful decor, co.pfy beds - only issue was nightclub noise - no fault of the hotel

Dear Katrina K., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Great room and service

Raewyn Couples - 18/01/2021 Confirmed reviews ALL

Great meals both dinner and breakfast. Excellent staff and well appointed rooms

Dear Beau M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Beautiful boutique hotel

Sara W. Families - 18/01/2021 Confirmed reviews ALL

Incredibly friendly staff in this beautifully appointed hotel. Loved our room with it's unique fit out which reminded me of rooms I had stayed in when in Paris. The only downside to our stay was having to put up with noisy air conditioning.

Dear Sarah W., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We will be inspecting the AC from that room to check abnormalities. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Theresa S. Couples - 18/01/2021 Confirmed reviews ALL

Pablo was a great host, everyone was friendly and welcoming

Dear Hugo S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It was very lovely to meet you both. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. I invite you, if possible, to share your 5-star experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and I hope your next visit to Auckland will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

luxurious bed

B. Solo - 18/01/2021 Confirmed reviews ALL

I loved staying at the hotel. The service was amazing staff were very friendly and hospitable. Bed was luxurious

Dear Eljindi B., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Excellent location and Customer Service

Karen Solo - 17/01/2021 Confirmed reviews ALL

This is my second stay and it did not disappoint. The location is excellent and the rooms are so beautiful with every amenity that I needed. Customer service is amazing, everyone is so friendly and efficient. I will be back :).

Dear Karen K., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location

Trevor Families - 17/01/2021 Confirmed reviews ALL

Very nice, great service

Dear Trev Jnr and Michelle O., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Good Stay

Joanne Families - 17/01/2021 Confirmed reviews ALL

Everything was well organised and went well.

Dear Joanne M., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Awesome hotel

Tina E. Couples - 17/01/2021 Confirmed reviews ALL

Loved our room & the hotel.Awesome service from friendly helpful staff

Dear Tina E., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

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