Fable Auckland, MGallery

Room not ready until 16:30, no housekeeping service, none of the usual little extras. Not advised of any of this in advance, not even when we check in, only after we’d had to wait in the bar for 40 minutes for our room to be ready. A one off $30 credit to make up for it was almost insulting. This place used to be great, but it’s not even close to good value for money now, there’s many cheaper hotels with much better service.

For the price of the accommodation I would have expected a higher level of service, staff on reception were not overly friendly, room was not serviced (due to staffing/Covid) and had to ask multiple times for towels. The room was beautifully decorated but nothing special that would have been expected for luxury accommodation. Unfortunately there is a nightclub close by and the rooms aren’t soundproofed.

Beautiful hotel room and overall space in a great spot however multiple hiccups with staffing lead to a less satisfied stay

Long wait to access the room. The room wasn't too clean, in fact, I think the whole hotel needed a spring clean. Once you see one thing that's not clean, others start to jump out. Staff OK, but can't handle difficult situations with the appropriate manner. I.E. truth about the time we had to wait for our room, or a seating request in the restaurant.

All the staff at the hotel we really lovely, we totally understood that they were understaffed and that our rooms were not ready when we arrived at the hotel. We were also told that the rooms would not be able to be serviced during our stay and we were compensated for this which was great. I emailed ahead to make sure the hotel was child friendly before we booked, however once we arrived for breakfast the first morning I was told there were no highchair. There were also no breakfast options for kids. We were also woken around 11pm on Friday night by extremely loud music from I guess a near by night club. It carried on until about 3am. It would have been great to be told when I emailed that Friday and Saturday nights would be very loud in the hotel however there was no such information given. The rooms were lovely and the staff were lovely too.