Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 4,015 reviews

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Hotel Grand Windsor Auckland - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodation(s)

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,015 reviews

tripadvisor

TripAdvisor Rating 4.5/5

684 reviews

Wonderful stay, well located, amazing service.

Customer review rating 4.5/5

Pradnya Couples - 21/10/2020 Confirmed reviews ALL

Had a wonderful 2 night stay in this beautiful hotel. Central location and everything is just around the corner. Friendly and attentive staff. Thankyou.

Dear Pradnya L., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

good stay

Customer review rating 4.5/5

Anonymous Business - 20/10/2020 Confirmed reviews ALL

Warm and friendly welcome. Nice and quiet room with good facilities.

Dear Gary T., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Top location, best coffee around with great food and service as well

Customer review rating 4.5/5

Jason R. Families - 20/10/2020 Confirmed reviews ALL

A great experience, so good in every area. Breakfast, Service, Coffee, Room, all 10 out of 10. A great view is the only thing the hotel couldn't achieve for us, but that didn't worry us. So close to Britomart, the Viaduct, the new Commercial Bay Shopping Complex with amazing food options. Easy access to the Americas cup village and great walk along to Silo Park.

Dear Jason R., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. It was lovely to meet you both! Sincerely, Pablo Gonzalez Guest Experience Manager

Beautiful

Customer review rating 4.5/5

Anonymous Business - 20/10/2020 Confirmed reviews ALL

Fantastic service and a great place to stay

Dear Jono H., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Well located. Lovely rooms

Customer review rating 4.5/5

Brydie H. Business - 20/10/2020 Confirmed reviews ALL

All positive, except for the split payment request at check-out, and the fact my points have not been credited to my account.

Dear Brydie H., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. Please rest assured that we are taking the appropriate measures to address the hassles you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pablo Gonzalez Guest Experience Manager

We loved the handy location close to shops and the waterfront.

Customer review rating 4.5/5

Colin S. Families - 19/10/2020 Confirmed reviews ALL

The staff welcomed us and notwithstanding the rush hour in downtown Auckland, the staff took over the car parking and welcomed us to the hotel. our room was very comfortable and the dining experience was very good. The only problem was the shower in room 802 flooded when on full volume and we needed assistance from your staff.

Dear Colin S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback and I am glad to see that the little flood was finally not a major issue. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. It was lovely to meet you! Sincerely, Pablo Gonzalez Guest Experience Manager

The decor, staff and food.

Customer review rating 4.5/5

Jean M. H. Families - 19/10/2020 Confirmed reviews ALL

The hotel is is very attractive to the eye. I enjoyed the colour choices very much. Plus the choice of art works most interesting and lovely. Great staff and great food esp the lamb shank!

Dear Jean Marie H., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent hotel, great vibe

Customer review rating 4.5/5

Peter H. Couples - 19/10/2020 Confirmed reviews ALL

Very nice hotel with excellent staff and facilities. Our stay was unfortunately marred by excessive noise from a neighboring bar on both nights of our sta

Dear Peter H., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. On the other hand, Iet me express my apologies regarding the noise issues you experienced during your stay with us. We hope to welcome you back soon! Kind Regards, Pablo Gonzalez Guest Experience Manager

Great location, room staff and facilities

Customer review rating 4.5/5

Chris Y. Couples - 19/10/2020 Confirmed reviews ALL

Great stay again really enjoy the atmosphere, spotlessly clean and very comfortable. Staff vet polite and accomodating.

Dear Christopher Y., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent Boutique hotel with a real ambiance associative to it's name right in the centre of Auckland up market retail hub.

Customer review rating 4.5/5

Bryan I. M. Couples - 19/10/2020 Confirmed reviews ALL

As a couple of south Islanders, quite happy to be free of Auckland's traffic jams, as we enjoyed the Windsor's central location close to the Britimar transport hub and with a Sky-Bus stop outside providing a direct travel from Auckland Airport for just $17 NZD. This convenience of location added to the pleasure of our stay with a hassle free arrival and departure. The staff service can only be rated as convivial excellence and attentive to our every need or request we made. The smart dress code of staff was befitting the period ambience of the interior this 'The Windsor' as a boutique hotel and is worth further visits and commendation.

Dear Bryan M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback but your review is worth to be mentioned. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Once again, thanks Sincerely, Pablo Gonzalez Guest Experience Manager

well located

Customer review rating 4.5/5

Mrs H. Families - 19/10/2020 Confirmed reviews ALL

we have previously stayed at sofitel at the viaduct and was very exited to stay at smaller hotel very close to concert venue etc. However we booked through hotelbooking.com and room pictured was not room we got so felt a little misinformed. Room was very small and we would have happily paid more for a larger room.

Dear Mona h., I am sorry to hear your stay didn't meet your expectations. If you're willing to give us a second chance you can email me to gu… and I will coordinate with our reservations team to find the best room available for your future stay. Regards, Pablo Gonzalez Guest Experience Manager

Just Beautiful

Customer review rating 4.5/5

Sue P. Couples - 19/10/2020 Confirmed reviews ALL

We had a Staycation at The Grand Windsor and from the moment we arrived to the time we left we were treated as valued guests by your wonderful staff. Our room, a Superior King, was just beautiful and the bed was so comfortable. We were treated, on arrival, to a tray of nuts and olives which was much appreciated. Our dinner was just delicious and the wait staff were very professional. Breakfast the next morning was a la carte and again, delicious. I have been singing your praises to all my friends and work colleagues, a wonderful hotel for a special treat. Thank you so much for looking after us so well.

Dear Sue P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location and nice room

Customer review rating 4.5/5

Anonymous Solo - 18/10/2020 Confirmed reviews ALL

For me it didn’t quite meet my expectations because of the price. But it’s a nice hotel in a great location.

Dear Kathryn D., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor. Please rest assured that we are taking the appropriate measures to address the hassles you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pablo Gonzalez Guest Experience Manager

Stylish and perfectly located

Customer review rating 4.5/5

Nicki Business - 18/10/2020 Confirmed reviews ALL

My stay was perfect. Beautful decor, the staff were friendly and incredibly attentive, extemely comfortable bed and a wonderful restaurant. My new hotel of choice in Auckland.

Dear Nicki M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Superb experience

Customer review rating 4.5/5

Anna Solo - 18/10/2020 Confirmed reviews ALL

Very central location and easy to find. The small room was suitable for a lone traveler but too tight for two. Thoughtful amenities like robes, nespresso, T2 tea and tea pot for one. Decor and furnishing are resplendent. My room on level six had street views and suffered from traffic noise.

Dear Mimi W., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pablo Gonzalez Guest Experience Manager

well located...great service

Customer review rating 4.5/5

Simon L. Couples - 17/10/2020 Confirmed reviews ALL

nicely appointed room, amazing bed and linen. Meals were very good too.

Dear Simon l., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great hotel with fantastic helpful staff

Customer review rating 4.5/5

Murray I. Couples - 17/10/2020 Confirmed reviews ALL

We were greeted by Pablo who was extremely helpful and nice to deal with. The room was clean and well maintained. The pillows were extremely comfortable. I would be interested to know where I can purchase pillows like this for my bed at home.

Dear Murray I., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one but with the same pillows!! It was lovely to meet you both! Sincerely, Pablo Gonzalez Guest Experience Manager

Discrete unobtrusive five star service

Customer review rating 4.5/5

Pf Solo - 16/10/2020 Confirmed reviews ALL

Of course it is a great location with fabulous rooms. However it is the seven star service provided by the staff that set it apart. The concierge provides the initial welcome and then the person who checks you in adds to that first impression- in my case Winin. On my last day I had one of the best breakfasts I have had -perfect coffee, perfect scrambled eggs. I will be back.

Dear Pam F., We are very happy to hear from you and we very much appreciate your lovely comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great Location

Customer review rating 4.5/5

Kiri Couples - 16/10/2020 Confirmed reviews ALL

We were only here for one night but we wish it was for longer. Beautiful Hotel, awesome staff!! Our experience from check in to check out was wonderful! Good size rooms, comfortable bed, very clean and luxurious and we loved the tea setup in the room. Location right in the centre of the CBD was perfect for dining and shopping. Highly recommend!

Dear Kiri G., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Good location

Customer review rating 4.5/5

Byron Business - 15/10/2020 Confirmed reviews ALL

pleasant and efficient

Dear Byron T., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

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