Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

It was as we had hoped it would be .

The hotel was great choice e for our group. Centrally located. Friendly staff Clean and comfortable Excellent and creative breakfast offerings.

Pleasant, enjoyable, well look after, seamless staff interaction

We were actually warned we may hear some noise as there were a lot of celebrations outside. However, we were kept awake both nights by loud music that the rhythm seemed to reverberate thru the floor, until after 4 AM!!! when I complained, I was told " that is our most common complaint". no apology!!! And it was not coming from outside but a BAR below us....

Great location, super friendly and helpful staff. Beautifully appointed room with all amenities. I would recommend the Hotel Grand Windsor .

My flight was delayed hence I reached the hotel very late i.e. after mid night. As it was already past mid night in Auckland & I had not yet reached the hotel, they contacted my family in India informing them of the situation and to confirm about the checkin. Checking was fast Breakfast Superb Nothing to say about location as it could not have been better in Auckland. Whenever I am in Auckland will stay ONLY there and will recommend my friends the same as well.

I have stayed with Grand Windsor Auckland before and it always a great stay. The staff are friendly and there to help. The rooms are comfortable. The shower is great. This time I made use of the spa and the sauna. It is pleasant to have time for yourself in the spa and sauna. The location is suitable for work or pleasure.

Stunning room and set up, clean and comfortable. Staff were very helpful, friendly and the restaurant was wonderful! Delicious food. Even being situated central city, found it very quiet. Unsure if in future carpark availability will more easier, only struggle. Would highly recommend this hotel to others. Thank you

We were very pleased with: The standard of the room as to be expected, the staff were very pleasant, and the location is awesome. The downfall was the breakfast and the lack of service on the second morning. We had to ask for cutlery, there was no butter available on the table where the toast is available and so we had to ask for some. The dishes from our starter were left on our table even after the main dish was brought to our table and we all noticed all the guests dirty dishes were simply put on the bar and stacked up and left there for the whole time we were having breakfast, other people commented on this also. The cooked food was presented overcooked and no where near the same standard as the first morning we stayed there.

Warm greeting upon arrival in the lobby. Very personalised check in. Nice touch with the beverage and tart. Excellent staff showing us to room. The room was lovely

Chic, full of luxe character and fun touches.

Rooms not very well designed. Wardrobes should be sliding doors to help with space. Too many cushions and pillows on bed - no where to put them when sleeping. No space in bathroom for toiletry bags and to place hairdryer when using. If using small shower head it floods into bathroom . Room not made up when we returned to hotel at 2pm after morning outing. Staff in dining room and concierge were good.

Everything was execelent what else can I say The concierge Bell boys exelent The front dest amazing The room was a bit small ...ok Lucio makes the best cofee and the eggs in the basquet were delicius

Nice check-in experience, and excellent service. Our room had all the things we needed and felt like a sanctuary. We would definitely stay there again.

Perfect location to great restaurants, shopping, wharf and ferries. Easy access to the Sky Bus to the airport which was a handy service close by. Staff were so friendly, very accommodating and helpful.