Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

We stayed for 3 nights and found the accommodation of excellent quality and very comfortable. The staff from reception, to restaurant, valet service & housekeeping were all friendly & efficient. The hotel is well located in the city.

The experience was good and the hotel is very comfortable. The morning breakfast was great. My kids love the beds and pillows. The hotel staff was very friendly and helpful in changing the booking dates. The concierge was very friendly and helpful with the amenities.

We loved our stay. We will definitely be back again.

Unfortunately I must report you of my unpleasant experience with the Windsor hotel that I stayed the very first night of my 21 day journey. They gave me the room on the 1st floor and night club loud noise hit the room directly, it continued until 4:30am! I could not sleep at all and requested to change the room. They gave me the different room on the same floor and it didn’t help, noise was still loud and smelled strong from the kitchen . The front staff told me that upper floor does not make any difference regarding noise but it was not true at all! Other tour members were at 7th floor, even the tour guide was on the 3rd floor. I paid extra as a solo traveler, nevertheless My room was situated the worst location. This is totally unacceptable. I truly hope that you would find an amicable solution for this issue for me.

Stayed one night and staff where super friendly, room was really nice and great nights sleep. Had French toast for breakfast and was so nice.

Exquisite!

Overall a satisfactory stay but breakfast serving staff were a bit disorganised.

Nice hotel and great location. As an Accor member I got an upgrade. I stay in a lot of hotels and now have my own business where I travel a lot in Asia/Pacific. However the room outside noise was terrible. The bar/hotel below had the loudest music and it sent until 2am. Put up with it first night as was so tired but awoke to the noise at 2am. Considered asking to move but we had such a busy day and the hassle we thought it would be ok. It wasn't - my partner she could sleep but it took me ages and the noise was terrible. I can't understand why such a nice and expensive hotel would allow guest to have to endure it.

The staff was exceptionally helpful, particularly the concierge personnel (Pablo, specifically). Our room was a disappointment considering the rate paid. Except for a closet for hanging clothes, there was no other storage area - no drawers, no shelves in closet. And one day we had to ask twice to have the room serviced. That is not what we expect from a Sofitel, and never had in any of the other Sofitels we have stayed.

The hotel is beautiful and has a very boutique-y feel! We were excited to stay here because our travel agent highly recommended it. We ran into a few issues, but overall had a nice 2 night stay.

Due to the current situation and needing to get back to Australia before quarantine restrictions we ended up only staying in the hotel for 3 hours and needed to leave however the hotel still charged us for two night stay not impressed at all.

Lovely hotel in convenient central location. Staff very friendly and accommodating.

Lovely stay, nice room, helpful staff

Unfortunately on this particular stay the fire alarms were triggered at 3am and were unable to be isolated on our floor until after 5am. Of course this was out of the staff's control and they did everything they could to fix the issue. Unfortunately a compounding issue for us was the bass of the nightclub right next door to our room from 11pm until 4am. It was so bad the cups were bouncing off the table. What was worse was that we upgraded to a larger room for a more luxurious stay, but it was the worst we've had at this hotel.

Average