Fable Auckland, MGallery 5 stars

Customer review rating (ALL Rating) 4.2/5 1,245 reviews

Best price
guarantee
Fable Auckland, MGallery - Image 1
Fable Auckland, MGallery - Image 2
Fable Auckland, MGallery - Image 3
Fable Auckland, MGallery - Image 4
58 60 Queen Street, Auckland Cbd, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Boutique Hotel with personalised service

  • Bespoke meeting services

  • Valet Parking available

  • Cooke's Restaurant & Bar

  • Gym, jacuzzi and sauna

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fable Auckland, MGallery

58 60 Queen Street, Auckland Cbd
1010 AUCKLAND
New Zealand

GPS:-36.845635, 174.766814

Telephone
Fax +64 9 309 9978

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COOKE'S RESTAURANT AND BAR

Enjoy the very best cuisine made with ingredients from local and artisan produce, including sustainable meat and organic chicken, sustainably caught long-line caught fish, free-range eggs and organic milk, organic and biodynamic wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,245 reviews

TripAdvisor Rating  4.5/5  1,142 reviews

Certificate of excellence 2024

Loud

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The physical accom is lovely, unfortunately my room was overlooking queen street and my window didn’t close properly so I couldn’t sleep as it was so loud.

Dear David, Thank you for taking the time to share your experience with us. While we’re pleased to hear that you appreciated the accommodation itself, I’m truly sorry to learn that noise from Queen Street and the window issue disrupted your sleep. We understand how important a restful night is, and it’s disappointing to hear that this impacted your stay. I have shared your feedback with our maintenance team to ensure the window issue is promptly addressed to prevent this from happening again. Your comfort is our priority, and we appreciate your comments as they help us improve. Should you choose to stay with us again, please don’t hesitate to let us know, and we’ll do our best to allocate a quieter room to ensure a more peaceful experience. Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

A great place to stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The concierge team were one of the best I've seen.

Dear Roslyn, Thank you so much for your wonderful feedback and perfect 100/100 rating! We’re thrilled to hear that you had a great stay with us and that our concierge team made such a positive impression. Your kind words mean the world to us, and I will be sure to share your compliments with the entire team. Providing exceptional service is what we strive for, and knowing we achieved that for you is truly rewarding. We look forward to welcoming you back to Fable Auckland for another outstanding stay in the near future! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Great Stay with Great Service!!!💖

TripAdvisor rating 5.0/5

Katelee65 TripAdvisor review

What a fabulous weekend away, the greeting and speedy service from the lovely lady at the front desk, so friendly and eager to assist. Our room was clean and comfortable!! We also went to dinner at restaurant, the food was delicious and the portion size was just perfect. We were amazed by the quality, high standards of service,- Sam* Who looked after us, got great work ethics, well done!! Our included breakfast was amazing, Loved everything. Thank you for wonderful memories, we will be back!

Dear Katelee65, Thank you so much for your glowing 5-star review! We’re absolutely delighted to hear that you had a fabulous weekend with us and that the service, from start to finish, made your stay so memorable. Your kind words about our front desk team and their eagerness to assist are truly appreciated, and I’ll be sure to pass along your praise. It’s wonderful to hear that you found your room clean and comfortable and that your dining experience exceeded expectations - both in taste and portion size. A special thank you for recognizing Sam for his service and work ethic. Your feedback will mean the world to him and the entire team, as we take great pride in delivering exceptional experiences for our guests. We’re thrilled that you loved breakfast and enjoyed every moment of your stay. Thank you for sharing such beautiful memories with us. We can’t wait to welcome you back to Fable Auckland for another wonderful stay! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Great location but room small and hot. Very poor admin.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel is perfectly positioned and bar area is a great place to sit, but several issues occurred during our stay: Initial booking through Accor was very poor. We were overcharged with repeated denials that an error was made. I received several dishonest responses from central price matching team until I complained officially - then they sorted out the correct price. However, arriving at the hotel the reception told me there was an outstanding payment to make - there was not. I again was responsible for proving that they had made an error. All was resolved but hassle ++. It is surprising that Accor central staff seem to have a policy of dishonestly, repeatedly and deliberately mis-stating their written policies. This occurred on 3 occasions with different spurious and false reasons being given by different staff members. This is either extreme incompetence at best, or more likely it seems a deliberate denial process to put hurdles in the way presumably in the hope you will go away. The room itself was small but attractively well presented. There was nowhere to open a suitcase except on the bed as no floor space was big enough. The room was unfortunately like a sauna. The aircon switched itself off after a short time despite several resets. We did not sleep well. The next morning we mentioned this to reception and the response was that now they control it centrally and not using the room controls as they only work for a short time. There is no mention of this anywhere either written or verbal. Overall therefore this could be a lovely hotel but the experience was very poor. In fact it was the worse experience we had on a 5 week trip.

Dear Andrew, Thank you for taking the time to share such detailed feedback about your recent stay. I’m truly sorry to hear about the challenges you faced, both prior to your arrival and during your time with us. Your experience falls far short of the standard we strive to deliver, and I deeply regret the frustrations this caused. It’s disappointing to learn of the issues with your booking, overcharging, and the effort you had to go through to resolve these matters. While I’m glad they were eventually sorted, it’s clear that the process was unnecessarily stressful, and this is not the seamless experience we aim for. Your concerns have been noted, and I will ensure they are passed along to the relevant teams for review and improvement. I also sincerely apologize for the issues with your room’s air conditioning and size. A comfortable night’s sleep is fundamental, and I regret that the temperature and space did not meet your needs. I understand how frustrating it must have been to reset the controls repeatedly and not receive proper communication about the system. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We will use your comments to improve both our processes and guest communication moving forward. If you choose to return to Auckland, I hope you will consider giving us another opportunity to provide the exceptional stay we are known for. Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Beautifully appointed boutique hotel, perfect location

Customer review rating 4.5/5

Linda S. Couples - Confirmed reviews ALL

Check-in was seamless, and staff very nice. Room was large and well laid out with many amenities. Good water pressure, nice lighting, and comfortable bed. China tea set was a nice touch. Only negative was Cook’S. restaurant which was clearly under-staffed the evening we ate there. They only took a few reservations to accommodate the kitchen but were out of 2 main dishes at 7:00! However, the meal was delicious.

Dear Linda, Thank you for your fantastic review and for rating us 90/100! We’re thrilled to hear you enjoyed our Hotel and found the location, seamless check-in process, and amenities to your liking. It’S. great to know that the room’S. layout, water pressure, lighting, and the comfort of the bed added to your positive experience. We’re also delighted that you appreciated the thoughtful touch of the T2 Tea set. However, I’m truly sorry to hear about your experience at Cooke’S. Restaurant. While it’S. wonderful to know you enjoyed the meal, we regret the unavailability of certain dishes and the staffing challenges you encountered. Your feedback has been shared with our restaurant team to ensure we manage these situations more effectively in the future. Thank you once again for your kind words and constructive comments. We hope to welcome you back to Fable Auckland for another memorable stay very soon! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

In partnership with TripAdvisor

Other web-users rate our hotel

  • 857 reviews 9/10 Location
  • 1,217 reviews 7.4/10 Room
  • 1,095 reviews 7.9/10 Service
  • 20 reviews 0.6/10 WiFi
  • 681 reviews 6/10 Comfort
  • 475 reviews 8.4/10 Vibe
  • 306 reviews 6.7/10 Breakfast
  • 275 reviews 6.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.