Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,848 reviews

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Hotel Grand Windsor Auckland - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service availablePaying

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodation(s)

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,848 reviews

tripadvisor

TripAdvisor Rating 4.5/5

650 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beautiful Stay

Customer review rating 4.5/5

Kirstin Business - 13/09/2020 Confirmed reviews ALL

From the very warm hello as soon as I stepped in to the doorway and then into the lobby, I felt welcome and comfortable. Plus I am now hooked on T2 Apple & Mint tea thanks to the team - yum! Lovely decor. My room was a good size with a large bathroom and a couple of comfy chairs to sit & enjoy the view outside (all while drinking the yummy tea). The bed was superbly comfortable! However, by far the most impressive thing was how incredibly clean and spotless my room was. Everywhere was spotless. Such a lovely stay. I will be back!

Dear Kirstin D., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Such a great place to stay

Customer review rating 4.5/5

Deb Couples - 12/09/2020 Confirmed reviews ALL

Best location great staff perfect place to stay

Dear Debra K., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Dream stay!

Customer review rating 4.5/5

Alison Couples - 12/09/2020 Confirmed reviews ALL

We had the most incredible stay. The room was absolutely beautiful, there was even a cake in the room for my birthday! All of the staff were so friendly and helpful. We will definitely stay again

Dear Alison P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location, friendly service, very well appointed rooms

Customer review rating 4.5/5

John K. Business - 11/09/2020 Confirmed reviews ALL

An excellent first stay, I will be back. A special thanks to Pablo for his excellent service.

Dear John K., I am very happy to hear from you, sir. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and I really hope to see you again at our hotel. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location, best Breakfast

Customer review rating 4.5/5

Danielle Couples - 11/09/2020 Confirmed reviews ALL

lovely room comfotable bed. Best breakfast I've had in a hotel as we eat really healthy and there was an option of fresh greens which ive never seen before. Only issue was the hot water but promptly fixed once told of the issue

Dear Danielle B., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Anonymous Couples - 08/09/2020 Confirmed reviews ALL

We just stayed one night as the SO Hotel and the Sofitel where we normally would stay were both closed. Didnt get a chance to eat in the hotel but rooms were clean and nicely appointed

Dear Tim D., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Very nice and convenient

Customer review rating 4.5/5

Daniel Couples - 08/09/2020 Confirmed reviews ALL

We thoroughly enjoyed our 4 day experience from checkin to checkout. All staff are professional and genuinely friendly and helpful. We had great experiences in the restaurant at all times of the day and into the late evening. Bedroom was on the small side, but the bed was very comfortable.

Dear Daniel B., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location

Customer review rating 4.5/5

Jodi Solo - 08/09/2020 Confirmed reviews ALL

Check in was safe and smooth and my room felt luxurious which was exactly what I was after. Staff were always friendly and helpful. I would recommend booking a spa slot sooner rather than later to get the time that you are after. The breakfast meals were amazing although it would be nice to have some continental options available also.

Dear Jodi C., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

5 star stay

Customer review rating 4.5/5

Lara Solo - 08/09/2020 Confirmed reviews ALL

From check in to checking out, the whole experience was wonderful. The little details like the lovely T2 sets in the room, the lovely bathroom amnesties, and the bed - amazing!

Dear Lara H., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Good stay

Customer review rating 4.5/5

Jon I. Families - 07/09/2020 Confirmed reviews ALL

There was a little confusion with the package booked, I had called to confirm the day prior but had to remind the reception staff on arrival to ensure we got the upgrade planned.

Dear Jonathan I., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry for the inconveniences you experienced during your check in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location, and comfort

Customer review rating 4.5/5

Steven D. Couples - 07/09/2020 Confirmed reviews ALL

Excellent stay, the suite was very comfortable, meals excellent, and the staff friendly and obliging. Very happy Thank you.

Dear Steve D., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Amazing Stay

Customer review rating 4.5/5

Tracey T. Couples - 07/09/2020 Confirmed reviews ALL

Friendly staff, really accommodating. Made our stay with you special

Dear Tracey T., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

awesome staff.

Customer review rating 4.5/5

Kevin F. Couples - 06/09/2020 Confirmed reviews ALL

room smelt a bit mouldy upon arrival.

Dear Kevin Ian James F., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. I apologize for the hassles ocurred during your stay with us regarding the smell of your room. Appropiate measures have been taken to ensure this will not happen again. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Terrific Stay

Customer review rating 4.5/5

Derek G. Couples - 06/09/2020 Confirmed reviews ALL

The hotel is situated on Queen Street and is a beautifully laid out hotel. The staff are friendly and helpful and nothing was too much trouble. The rooms, though small compared to other hotels were well equipped and extremely clean and comfortable. The food prices were very reasonable and its location means there was so much close by to see and do.

Dear Derek G., We are very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Harmony and Peace

Customer review rating 4.5/5

Sally Couples - 04/09/2020 Confirmed reviews ALL

A lovely respite in interesting times. Divine beds, delicious food and wonderful staff.

Dear Sally S., We are very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

wonderful greeting and very helpful

Customer review rating 4.5/5

Ashley J. Business - 03/09/2020 Confirmed reviews ALL

This is my second stay with you at the Grand Windsor and I will not stay anywhere else in Auckland. The position is wonderful and the rooms very well appointed, but it is the personal touches that make it so special. Macaroons and a hand written card in my room as a welcome, the front office person was so nice, very personable and caring, she made me feel like an old friend rather than a traveler.

Dear John Ashley J., We are very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Very comfortable hotel right in the centre.

Customer review rating 4.5/5

Vincent Couples - 25/08/2020 Confirmed reviews ALL

Two day stay as part of big birthday celebration. Convenient to be able to walk to everything once the valet car service had whisked our car away. Helpful friendly staff and excellent breakfasts in the dining room. Only problem is poor wifi. Wh had hope to have video conversations with friends and family but the poor wifi exclude this.

Dear Vincent W., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. I will share your comments regarding your issues with the wifi in that room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

I never expected that!

Customer review rating 4.5/5

Carolle Solo - 19/08/2020 Confirmed reviews ALL

Really comfortable room. Good food in the Restaurant. Attentive staff. Then Covid-19 happened again!

Dear Carolle O., First of all, I hope you had a save flight back to the South Island. It was lovely to host you during these uncertain days. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Didn't Meet Expectations for 5 Star

Customer review rating 4.5/5

Rob P. Couples - 17/08/2020 Confirmed reviews ALL

Reception and management were welcoming . We wanted to park with valet parking but the two spaces at the curb were occupied by cabs..........so couldn't stop to talk to concierge about parking. Room was much smaller than appearance and their was zero city view as advertised. it was claustrophobic.

Dear Rob P., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If this happens, feel free to contact me to this email before you make your reservation. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location, clean and beautifully presented room, pleasant stay overall.

Customer review rating 4.5/5

Blair Couples - 17/08/2020 Confirmed reviews ALL

Stayed in the dutchess suite, and was really pleased with the room and amenities. Room was tidy and well presented, room service was tasty and the counter staff were friendly and professional. Really happy with the stay overall and would stay again.

Dear Blair M., I am very happy to hear from you. We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. I need to ask you for some help here. In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

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