Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

The staff were so friendly and helpful . The customer service was exceptional from check in - to the dining experience and check out . Thankyou

We had a brief stay due to the Covid-19 Alert Level change. All staff were incredibly helpful, welcoming and friendly. A special thank you to Sam (Front Office Manager) and Hemal (Night Manager).

Wonderful service from all staff, but the restaurant meal and service were outstanding and really appreciated. Can not speak highly enough of the staff from checkin to valet service, concierge, waiting staff to chefs and room attendants, they made our stay memorable and enjoyable. Room was very comfortable and quiet.

We loved the vintage style and enjoyed our stay thanks to the team x

WE love staying here. Great staff, lovely bed, fabulous shower and a nice restaurant.

Lovely hotel, great food and wonderful staff.

Nice welcome once my booking was found, room well prepped with welcome letter and nice snacks to acknowledge platinum status. Great night for my partner and I

Room is nicely put together, good location, highlight is the friendly and courteous staff.

Had a lovely stay. Staff very helpful. Very noisy Friday night though would have been helpful to see the ear plug out as found then waay to late...

Love this place, it's so comfortable, welcoming and in a great position. What more do you need?

Always a lovely time

We felt cared for the whole time. We had an issue with our room but the way they looked after it was amazing. This included moving rooms and extra service that more than made up for it. Staff and managers were super friendly and we felt very special. I will always look to stay here whenever I’m in Auckland due to the way you’re looked after. The hotel is close to all amenities. This is the best hotel I’ve ever stayed at.

A perfect spot to stay if visiting Central Auckland .Easy access to the Ferry Terminal and Britomart . The grand Windsor lives up to it's name as it's a lovely Boutique Hotel with charming and professional staff. Everything was spotless and our room very comfortable.It really is a 4 star hotel with all the added extras that one would expect but doesn't always get . My only negative comment would be the meals.They were beautifully cooked and presented but extremely expensive and if we were not accor members I doubt we would not have eaten in the dinning room . However it would still be my number one choice of places to stay in Down Town Auckland. .

We have stayed at the Grand Windsor several times now, it's like a home away from home. The location is good for us, easy walking distance to Viaduct Basin and Britomart. We like the intimacy and character of this hotel, it's cool and dark - a welcome relief from the heat and glare outside. In winter it's cosy. The staff are great, Pablo out front and Maria in the restaurant were especially helpful and friendly. We have a favorite room that we always book, away from the noise of the nightclub next door (be warned if you're a light sleeper staying on a Friday or Saturday night). My wife is a coeliac so dining can be a minefield for her. The restaurant staff were super careful which was a relief. We can highly recommend this hotel, not that we want it to get TOO popular!

Great location, close to the waterfront, walk to the arena and shopping just outside the door. Bed was very comfortable and room service food was fabulous. I'd certainly look to stay again when visiting Auckland.