Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,435 reviews

Hotel Grand Windsor Auckland - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service available

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Contact email

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodations

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,435 reviews

tripadvisor

TripAdvisor Rating 4.5/5

591 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location and excellent services

Customer review rating 4.5/5

D W. Couples - 30/03/2020 Confirmed reviews ALL

Staff was very helpful and accommodating. The room service food was very delicious. Great and cool chef!

Dear Denis W., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great place to stay

Customer review rating 4.5/5

David Couples - 30/03/2020 Confirmed reviews ALL

Staff treated us great, had a great time

Dear David R., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great location

Customer review rating 4.5/5

R. Couples - 29/03/2020 Confirmed reviews ALL

Stayed 1 night before flying back to the UK early due to Covid 19. Had booked the Duchess Suite which sounded grand but the room configuration was poor. The bed only just fit the room leaving a very tight squeeze between the bed and the window. The view from the bedroom faced the youth hostel which was pretty average. The corridor down to the room was for some reason freezing until you reached the lift lobby where you were hit with warm air. Our flight was at 4pm so we needed the room until 1.30pm but despite the hotel being virtually empty we were told that they would only extend late checkout until 12.30 otherwise it would cost $30 NZ — a bit petty considering the situation.

Dear Samantha R., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Welcoming

Customer review rating 4.5/5

Anonymous Friends - 27/03/2020 Confirmed reviews ALL

All staff were extremely helpful and friendly. Easy check in after a long flight. Good breakfast.

Dear Julie & Kathryn B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Well cared for

Customer review rating 4.5/5

Vicki Couples - 27/03/2020 Confirmed reviews ALL

When we asked for clarity and assistance with certain things everyone was more than willing to assist us. Liked the warm tea given to us as we were registering upon arrival

Dear Vicki N., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

A lovely stay.

Customer review rating 4.5/5

Loris B. Couples - 27/03/2020 Confirmed reviews ALL

We stayed for 3 nights and found the accommodation of excellent quality and very comfortable. The staff from reception, to restaurant, valet service & housekeeping were all friendly & efficient. The hotel is well located in the city.

Dear Loris B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Good location and comfortable rooms

Customer review rating 4.5/5

Gavin G. Families - 26/03/2020 Confirmed reviews ALL

The experience was good and the hotel is very comfortable. The morning breakfast was great. My kids love the beds and pillows. The hotel staff was very friendly and helpful in changing the booking dates. The concierge was very friendly and helpful with the amenities.

Dear Gavin & Family G., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Absolutely stunning room and decor. Lots of extra little touches, bed was comfy and bathroom very equipped.

Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

We loved our stay. We will definitely be back again.

Dear Mike S., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Dishonesty of the front staff

Customer review rating 4.5/5

Kay Solo - 23/03/2020 Confirmed reviews ALL

Unfortunately I must report you of my unpleasant experience with the Windsor hotel that I stayed the very first night of my 21 day journey. They gave me the room on the 1st floor and night club loud noise hit the room directly, it continued until 4:30am! I could not sleep at all and requested to change the room. They gave me the different room on the same floor and it didn’t help, noise was still loud and smelled strong from the kitchen . The front staff told me that upper floor does not make any difference regarding noise but it was not true at all! Other tour members were at 7th floor, even the tour guide was on the 3rd floor. I paid extra as a solo traveler, nevertheless My room was situated the worst location. This is totally unacceptable. I truly hope that you would find an amicable solution for this issue for me.

Nice rooms, great staff

Customer review rating 4.5/5

Mitchell Couples - 23/03/2020 Confirmed reviews ALL

Stayed one night and staff where super friendly, room was really nice and great nights sleep. Had French toast for breakfast and was so nice.

Dear Mitchell C., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Well located within the city and wonderful stay.

Customer review rating 4.5/5

F R. D. Families - 23/03/2020 Confirmed reviews ALL

Exquisite!

Dear Federico & Karen D. & Pech, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Well located but bad vehicle access

Customer review rating 4.5/5

Dale Couples - 23/03/2020 Confirmed reviews ALL

Overall a satisfactory stay but breakfast serving staff were a bit disorganised.

Dear Dale R., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Nice hotel, noisiest room I have ever stayed in

Customer review rating 4.5/5

Mike Families - 23/03/2020 Confirmed reviews ALL

Nice hotel and great location. As an Accor member I got an upgrade. I stay in a lot of hotels and now have my own business where I travel a lot in Asia/Pacific. However the room outside noise was terrible. The bar/hotel below had the loudest music and it sent until 2am. Put up with it first night as was so tired but awoke to the noise at 2am. Considered asking to move but we had such a busy day and the hassle we thought it would be ok. It wasn't - my partner she could sleep but it took me ages and the noise was terrible. I can't understand why such a nice and expensive hotel would allow guest to have to endure it.

Dear Michael H., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Nice, but disappointed

Customer review rating 4.5/5

Leslie T. Couples - 23/03/2020 Confirmed reviews ALL

The staff was exceptionally helpful, particularly the concierge personnel (Pablo, specifically). Our room was a disappointment considering the rate paid. Except for a closet for hanging clothes, there was no other storage area - no drawers, no shelves in closet. And one day we had to ask twice to have the room serviced. That is not what we expect from a Sofitel, and never had in any of the other Sofitels we have stayed.

Dear Leslie T., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel
Customer review rating 4.5/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

The hotel is beautiful and has a very boutique-y feel! We were excited to stay here because our travel agent highly recommended it. We ran into a few issues, but overall had a nice 2 night stay.

Dear Preston & Gabrielle H., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel
Customer review rating 4.5/5

Colin Business - 22/03/2020 Confirmed reviews ALL

Due to the current situation and needing to get back to Australia before quarantine restrictions we ended up only staying in the hotel for 3 hours and needed to leave however the hotel still charged us for two night stay not impressed at all.

Good location

Customer review rating 4.5/5

Esther Couples - 22/03/2020 Confirmed reviews ALL

Lovely hotel in convenient central location. Staff very friendly and accommodating.

Dear Esther L., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great location

Customer review rating 4.5/5

Kris Business - 22/03/2020 Confirmed reviews ALL

Lovely stay, nice room, helpful staff

Dear Kristina A., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also love to hear from you on our TripAdvisor page if you have the time: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256711-Reviews-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Unfortunate circumstances

Customer review rating 4.5/5

Lianne P. Friends - 22/03/2020 Confirmed reviews ALL

Unfortunately on this particular stay the fire alarms were triggered at 3am and were unable to be isolated on our floor until after 5am. Of course this was out of the staff's control and they did everything they could to fix the issue. Unfortunately a compounding issue for us was the bass of the nightclub right next door to our room from 11pm until 4am. It was so bad the cups were bouncing off the table. What was worse was that we upgraded to a larger room for a more luxurious stay, but it was the worst we've had at this hotel.

Dear Lianne P., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Well located

Customer review rating 4.5/5

Maurice C. Families - 21/03/2020 Confirmed reviews ALL

Average

Dear Maurice C., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel
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