Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

We just stayed one night as the SO Hotel and the Sofitel where we normally would stay were both closed. Didnt get a chance to eat in the hotel but rooms were clean and nicely appointed

We thoroughly enjoyed our 4 day experience from checkin to checkout. All staff are professional and genuinely friendly and helpful. We had great experiences in the restaurant at all times of the day and into the late evening. Bedroom was on the small side, but the bed was very comfortable.

Check in was safe and smooth and my room felt luxurious which was exactly what I was after. Staff were always friendly and helpful. I would recommend booking a spa slot sooner rather than later to get the time that you are after. The breakfast meals were amazing although it would be nice to have some continental options available also.

From check in to checking out, the whole experience was wonderful. The little details like the lovely T2 sets in the room, the lovely bathroom amnesties, and the bed - amazing!

There was a little confusion with the package booked, I had called to confirm the day prior but had to remind the reception staff on arrival to ensure we got the upgrade planned.

Excellent stay, the suite was very comfortable, meals excellent, and the staff friendly and obliging. Very happy Thank you.

Friendly staff, really accommodating. Made our stay with you special

room smelt a bit mouldy upon arrival.

The hotel is situated on Queen Street and is a beautifully laid out hotel. The staff are friendly and helpful and nothing was too much trouble. The rooms, though small compared to other hotels were well equipped and extremely clean and comfortable. The food prices were very reasonable and its location means there was so much close by to see and do.

A lovely respite in interesting times. Divine beds, delicious food and wonderful staff.

This is my second stay with you at the Grand Windsor and I will not stay anywhere else in Auckland. The position is wonderful and the rooms very well appointed, but it is the personal touches that make it so special. Macaroons and a hand written card in my room as a welcome, the front office person was so nice, very personable and caring, she made me feel like an old friend rather than a traveler.

Two day stay as part of big birthday celebration. Convenient to be able to walk to everything once the valet car service had whisked our car away. Helpful friendly staff and excellent breakfasts in the dining room. Only problem is poor wifi. Wh had hope to have video conversations with friends and family but the poor wifi exclude this.

Really comfortable room. Good food in the Restaurant. Attentive staff. Then Covid-19 happened again!

Reception and management were welcoming . We wanted to park with valet parking but the two spaces at the curb were occupied by cabs..........so couldn't stop to talk to concierge about parking. Room was much smaller than appearance and their was zero city view as advertised. it was claustrophobic.

Stayed in the dutchess suite, and was really pleased with the room and amenities. Room was tidy and well presented, room service was tasty and the counter staff were friendly and professional. Really happy with the stay overall and would stay again.