Fable Auckland, MGallery 5 stars

Customer review rating (ALL Rating) 4.0/5 1,561 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Boutique Hotel with personalised service

  • Bespoke meeting services

  • Valet Parking available

  • Cooke's Restaurant & Bar

  • Gym, jacuzzi and sauna

Our accommodation(s)

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Hotel location

Fable Auckland, MGallery

58 60 Queen Street, Auckland Cbd
1010 AUCKLAND
New Zealand

GPS:-36.845635, 174.766814

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COOKE'S RESTAURANT AND BAR

Enjoy the very best cuisine made with ingredients from local and artisan produce, including sustainable meat and organic chicken, sustainably caught long-line caught fish, free-range eggs and organic milk, organic and biodynamic wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,561 reviews

TripAdvisor Rating  4.5/5  1,087 reviews

Certificate of excellence 2023

The Noisiest Hotel Ever!

TripAdvisor rating 1.0/5

fowkesa TripAdvisor review

It was my wife's 60th birthday so it was important to get it right. It's a well located hotel and nicely decorated, which as a designer is why I chose it. We were upgraded to the 7th floor as my wife is a long time Accord member who has travelled the world on business and uses Accord hotel a lot. Room 710 is next to the service elevator which runs 5.30am to 7p.m. The motor and braking system are on level 8, so we could hear every clunk from the heavy brakes stopping at every floor below. The hotel provided earplugs (not a good sign) and they didn't make a difference. Then the heavy metal band in the bar behind the hotel starts around 11pm and finishes at 1.30am. So we complained and we were moved to 704 away from the lift mechanism. This room faces the heavy metal rock bar (Everybody) next door which played loudly until 1am. The same night we complained and we were moved to 101 about 10.30. The third room was quiet until the smoke alarm went off at 5.30am. So, we decided to leave a day early with a wrecked birthday. The manager and all the staff were nice as they deal with this everyday and know the routine. The final straw was the manager could only give us a 50% reduction on the last night for leaving early, instead of a full refund. F***K

Atrociously loud on weekends

TripAdvisor rating 1.0/5

touringmatt Couples - TripAdvisor review

Horrendous weekend stay in this hotel. Nearby night clubs and karaoke bar were ridiculously loud until 4am, even from our 8th floor room. The room itself was ok, neat and tidy, however only serviced on one of the 3 nights we stayed. The fitness centre doubled up as a sauna, courtesy of the lack of any aircon. Probably a fair hotel for mid week travellers. Absolutely avoid Friday Saturday nights at your peril. Only hotel I’ve stayed to provide earplugs in your room …

Dear Touringmatt, Thank you for taking the time to share your feedback on your recent stay with us. We're truly sorry to hear that your weekend experience was significantly impacted by noise from the nearby nightclubs and karaoke bar. Understanding that a restful night's sleep is fundamental to an enjoyable hotel stay, we regret that we were unable to provide this for you, despite the provision of earplugs. We appreciate your comments regarding the cleanliness and tidiness of your room, although we apologize that the servicing of your room been done only once. We aim to ensure all our guests' accommodations are comfortably maintained, and we will address this oversight with our housekeeping team. Regarding the fitness center, we acknowledge the discomfort caused by the inadequate air conditioning, especially when it is expected to be a space for relaxation. We are taking your feedback seriously and will look into improving the ventilation and cooling systems in the fitness area. We hope you will consider giving us another opportunity to host you and we can better demonstrate the high standard of hospitality and comfort we strive to provide to all our guests. Thank you once again for your feedback. We are committed to making the necessary improvements and hope to welcome you back in the future for a more peaceful and enjoyable stay. Best Regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland

Highly recommend Cooke’s Restaurant High Tea

TripAdvisor rating 5.0/5

Global05203406553 TripAdvisor review

This is my third time booking in for high tea at Cooke’s. I cannot rate it high enough- the food, the service and the cocktails are exceptional! Shoutout to Umut Bozbiyik who was so lovely in making us feel welcome and for his immaculate service. It is staff members like Umut that make guests want to book again. Overall, I strongly recommend Cooke’s restaurant as your next high tea destination.

Dear Global05203406553, Thank you for your wonderful review and for your continued patronage of Cooke's Restaurant at our Hotel. We are thrilled to hear that your experiences with our High Tea have been consistently exceptional, highlighted by the quality of food, service, and cocktails. It's particularly gratifying to know that Umut played a significant role in making your visits memorable with his immaculate service. Umut is indeed a valued member of our team, and his dedication to providing outstanding guest experiences is a testament to the high standards we set at Cooke's Restaurant. We will ensure that your kind words and shoutout are passed along to him, as it will undoubtedly serve as a wonderful encouragement. Your strong recommendation of Cooke's as a high tea destination is greatly appreciated. We are committed to maintaining the excellence that has led you to choose us time and again, and we look forward to welcoming you back for your fourth visit and beyond. Thank you once again for choosing Cooke's Restaurant for your high tea experiences. We can't wait to host you again soon and continue to exceed your expectations. Best Regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland

Horrible service

Customer review rating 0.5/5

Knop M. Couples - Confirmed reviews ALL

Many issues during our stay: another guest got access to our room with an key on the first day; room service call on hold for 20 min; room was not cleaned thoroughly on 1 day;room was not cleaned at all on the 2nd day; breakfast staff recorgnized after 25 min only that there is no salmon for my order(we canceled the order after 40 min as we needed to leave for a tour- nevertheless it was charged to the room); staff was not aware of the name of the hotel manager as they have not met him/her; elevator not working for 2 days; room service brought dinner on a tray which had no space to be put anywhere-in a 5 star hotel this should be brought on a rolling table; house cleaning staff accessed thebroom without announcing themselves on the last day;

Dear M., First and foremost, I wish to extend my deepest apologies for the series of issues you encountered during your stay at Fable Auckland. The experiences you've described fall well below the standards of service and hospitality we strive to uphold, and I am truly sorry for the frustration and inconvenience this caused you and your party. The incident of another guest gaining access to your room is particularly concerning and unacceptable. Please be assured that we take the security and privacy of our guests very seriously, and we are conducting a thorough investigation to understand how this occurred and to implement measures to prevent such an incident from happening again. The delays in room service, the oversight in housekeeping, and the miscommunication at breakfast are not reflective of our commitment to excellence. We are addressing these issues directly with our team to ensure our service delivery is consistent and meets the high standards our guests expect from us. We also regret the inconvenience caused by the elevator being out of service and the lack of appropriate dinner service setup in your room. We understand how these aspects can significantly impact your comfort and overall experience. Regarding the lack of familiarity with the hotel management among our staff, we recognize the importance of internal communication and team awareness. We will work on improving our internal processes to ensure our team is better informed and equipped to provide the level of service our guests deserve. Your feedback is invaluable to us, and I would like to personally ensure that the issues you've raised are addressed comprehensively. We hope to have the opportunity to restore your faith in our hotel. Thank you once again for bringing these matters to our attention. We are committed to making the necessary improvements and hope to welcome you back in the future for a stay that truly reflects the high standards of Fable Auckland. Best Regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland

Loved our stay here!

Customer review rating 5.0/5

Ralph Friends - Confirmed reviews ALL

Lovely hotel and in a great location in the city, near the Ferry Terminals and Viaduct dining. Staff were fantastic and the room was well appointed and super comfortable.

Dear Ralph G., Thank you so much for sharing your positive experience and for the lovely words regarding your stay at Fable Auckland. We're thrilled to hear that you loved your stay with us, finding our hotel's location convenient for you. It's wonderful to know that our staff made a fantastic impression on you and that your room met all your expectations in terms of comfort and appointments. Our team strives to provide exceptional service and ensure that every guest has a memorable and enjoyable stay, and your feedback is a testament to their dedication. We're delighted that you found everything to your liking and that we could contribute to making your visit to the city a great one. We look forward to the opportunity to welcome you back to Fable Auckland in the future for another superb stay. Thank you once again for choosing us and for your kind recommendation. We can't wait to host you again soon. Best Regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland

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Other web-users rate our hotel

  • 903 reviews 8.5/10 Location
  • 1,352 reviews 7.1/10 Room
  • 1,208 reviews 7.7/10 Service
  • 28 reviews 2.3/10 WiFi
  • 758 reviews 5.2/10 Comfort
  • 574 reviews 8.1/10 Vibe
  • 375 reviews 6.7/10 Breakfast
  • 313 reviews 6.2/10 Cleanliness

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