Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,547 reviews

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Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,547 reviews

Customer review rating 5.0/5

Rudy A. Business - Confirmed reviews ALL

From check-in to check-out a fantastic experience. Known faces since many years. Outstanding breakfast.

Bonjour Mr. A., thank you very much for your wonderful feedback and for your continued loyalty to Sofitel Frankfurt Opera over the years. It is truly rewarding to read that you once again enjoyed such a personalized and memorable stay with us. Your kind comments regarding our breakfast experience and especially your recognition of our bell team mean a great deal to the entire team. I will make sure your compliments are shared with them. At the same time, thank you for highlighting the misunderstanding regarding your breakfast inclusion as well as the WiFi connection speed. Please accept my apologies for the inconvenience upon arrival. We will continue working on improving these aspects and I am pleased to share that we will renew our entire WiFi infrastructure this summer to provide a faster and more stable connection for our guests. We very much look forward to welcoming you back again soon for another magnifique stay. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Emma B. Business - Confirmed reviews ALL

Hosted buyer at Imex - I got to experience every aspect of the hotel in one night - all fantastic, staff are great

Bonjour Ms. B., thank you very much for sharing your wonderful feedback following your stay at Sofitel Frankfurt Opera during IMEX. It is truly wonderful to read that you enjoyed every aspect of your experience with us. Your kind words mean a great deal to all of us and I will be delighted to share your compliments with the entire team. We were delighted to welcome you to Frankfurt and very much hope to have the opportunity to welcome you back again soon for another magnifique stay. Warm regards, Steffen Opitz General Manager

Customer review rating 1.5/5

Guy D. W. Business - Confirmed reviews ALL

Dear, On the 15th we stayed in the hotel for 1 night We booked a standard room and as a Platinium member we should get an upgrade when available. Upon arrival I received the notification that the hotel was fully booked and an upgrade to a luxury room wasn’t possible. However in an email on 15/5 you confirm that a luxury room for 2 persons was available. Why didn’t we get this room? We also used the SPA and were very upset with the experience In the relaxing room a man was using his cell phone. The temperature in sauna was only 75°C while it should have been between 80° and 90° I am sorry to say that for a 5 star hotel it was a very poor experience. Looking forward to receive your reply how these issues will be resolved. Best regards, Guy D. W.

Bonjour Mr. D. W., thank you for taking the time to share your feedback regarding your recent stay with us. First of all, please allow me to sincerely apologize that your experience did not meet your expectations, especially as one of our valued ALL Platinum members. Regarding the room upgrade, I fully understand your disappointment and would like to clarify the situation. At the time of your arrival and check in, unfortunately no ready Luxury Room was available for an upgrade. Your email inquiry was received at 6:10 PM and answered by our team at 9:57 PM. At the time of our reply, one room in the Luxury category had become available again and was therefore offered. Unfortunately, your request was interpreted on our side as an inquiry for an additional room, which understandably caused confusion. Please accept my sincere apologies for this misunderstanding. Please rest assured that we are always doing our very best to prioritize upgrades for our valued Platinum members whenever availability allows. I also sincerely apologize for your experience in the spa area. The sauna temperature should absolutely have been identified during our regular checks and I will personally investigate this matter with the team to ensure this does not happen again. Regarding the guest using a mobile phone in the relaxation area, please do not hesitate in the future to directly inform one of our team members so that we may immediately intervene and preserve the tranquil atmosphere expected in our spa facilities. As a gesture of apology, I would like to invite you for a complimentary 90 minute massage in our spa during a future stay with us. Please feel free to contact me directly when planning your next visit so that I can arrange this personally for you. I truly regret that your experience left you disappointed and I hope we may have the opportunity to restore your confidence during a future stay with us. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Ming W. J. L. Solo - Confirmed reviews ALL

I was welcomed warmly by the team. Everything was smooth and the breakfast and in room dinning was wonderful. Nice location.

Bonjour Mr. L., thank you very much for sharing such a wonderful review following your recent stay at Sofitel Frankfurt Opera. We are delighted to read that you enjoyed your comfortable stay with us and appreciated the warm welcome from our ambassadors. As a valued ALL Platinum member, your recognition means a great deal to us and we truly appreciate your continued loyalty to Accor. We hope to have the pleasure of welcoming you back to Frankfurt again very soon. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Kathleen H. Business - Confirmed reviews ALL

Most comfortable bed ever, beautiful hotel. Bar and restaurant are stunning and delicious.

Bonjour Ms. H., thank you very much for your wonderful review following your stay at Sofitel Frankfurt Opera. We are absolutely delighted to read that you had such an exceptional experience with us. Your kind compliments regarding the comfort of our beds, and the atmosphere of both our bar and restaurant truly mean a lot to our entire team. Allow me to mention our Sofitel Boutique, where many of our signature bedding products can also be ordered for your home: www.sofitelboutique.com Thank you once again for choosing Sofitel Frankfurt Opera. We very much look forward to welcoming you back on your next visit to Frankfurt. Warm regards, Steffen Opitz General Manager

Other web-users rate our hotel

  • 382 reviews 9.7/10 Location
  • 622 reviews 8.5/10 Room
  • 785 reviews 8.8/10 Service
  • 6 reviews 3.3/10 WiFi
  • 254 reviews 7.9/10 Breakfast
  • 215 reviews 8.3/10 Comfort
  • 211 reviews 9.4/10 Vibe
  • 128 reviews 7.2/10 Cleanliness

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