Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,633 reviews

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Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,633 reviews

TripAdvisor Rating  4.4/5  719 reviews

Certificate of excellence 2025

A top place to stay

TripAdvisor rating 5.0/5

DrProg_13 TripAdvisor review

Had a great 2 night stay at the Sofitel Frankfurt. It’s a true 5-star Sofitel for sure! The room was superb and the housekeeping team clearly take pride in their jobs as the room was always spotless. Breakfast was delicious with excellent choices, and again the team there were terrific. As we were there on a Sunday the main restaurant was closed, however, we were able to get room service delivered to Lilli’s Bar so enjoyed a really good Schnitzel whilst having a couple of drinks in a cool atmosphere. Check in and check out were a breeze, and the location is perfect - close to the centre but far enough away to be nice and quiet. Top stay.

Dear DrProg_13, Thank you very much for sharing your wonderful experience at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed your two-night stay and that our rooms, housekeeping, and breakfast met your expectations. We’re glad you were able to enjoy a meal from room service at Lilli’s Barm, it’s great to know that you had a pleasant experience in our relaxed atmosphere. Your kind words about our location, check-in and check-out, and overall service mean a lot to us. We look forward to welcoming you back to Sofitel Frankfurt Opera for another memorable stay. Warm regards, Steffen Opitz General Manager

Customer review rating 3.0/5

Thomas T. Couples - Confirmed reviews ALL

A brief return stay in one of the hotel's opera suite. The room still remains one of the better ones but sadly showed considerable wear and tear. Furniture scratched throughout and veneer peeling and TV cabinet wouldn't stay open. Some more maintenance and it could be back to its initial state in no time. The welcome amenity was nice and appropriate. The main problem however was the F&B offer at the hotel. Arriving on a Sunday meant that the restaurant was closed (odd for a 5* hotel) so the only place to get food was the bar. The limited menu was hardly inspiring. Service was chaotic. G&Ts served without lime or cucumber (Hendricks) and food coming out all at once (instead of the traditional starter, main course order). Food also arrived cold. When trying to redeem the ALL Diamond drinks vouchers for 2 drinks of the limited welcome drink menu, the staff suggested this was not possible: only beer and wine. It was clear that neither bar nor waiting staff had any idea what they are doing. It is also a shame that the bar lost some of its charm by being rammed with seats and tables and no fireplace working any longer. Lastly, maybe the door staff could be trained to greet guests when they enter the hotel. All in all these may appear to be minor quibbles but at a 5* luxury hotel that commands significant rates more should be expected.

Bonjour Mr. T., thank you very much for taking the time to share such detailed feedback following your return stay with us. While I’m pleased to hear that the suite remains one of your preferred room categories, I am truly sorry that signs of wear and several service shortcomings affected your experience. You are absolutely right that these issues should not occur in a hotel of our standard, and your comments regarding maintenance have already been shared with our team for immediate attention. I am particularly concerned to learn about your experience at the bar and with our F&B offering. From the inconsistencies in service, beverage presentation, and the handling of your ALL Diamond vouchers, this is clearly far from the level of hospitality we aim to deliver. Your feedback is invaluable, and we will be using it in our ongoing training and service reviews. To demonstrate that we genuinely can (and do) deliver the level of service you expect, I would like to personally invite you back for drinks at the bar on your next visit. Allow us the opportunity to show you how we can get it right, properly prepared drinks, attentive service, and the welcoming atmosphere that you should always find here. Please feel free to reach out to me directly so I can make the arrangements. I hope we have the chance to restore your confidence in us. best regards Steffen Opitz General Manager

Customer review rating 5.0/5

Srdjan M. Couples - Confirmed reviews ALL

Great.

Bonjour Mr. M., Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera. Sincerely, Steffen Opitz General Manager

Customer review rating 4.5/5

Carsten H. Business - Confirmed reviews ALL

I am a regular guest at the Sofitel Frankfurt Opera. Perfect location, great rooms and service and a superb staff make me come back time and again.

Dear Mr. H., Thank you very much for your continued loyalty and for sharing such a wonderful review of your recent stay at the Sofitel Frankfurt Opera. It is always a pleasure to welcome you back, and I am delighted to read that especially our dedicated team continue to make your visits enjoyable. Your kind words about returning “time and again” truly mean a great deal to us. Knowing that you consistently choose our hotel when spending time in Frankfurt is one of the highest compliments we can receive. I will be sure to share your praise with the entire team, they will be thrilled to know that their efforts make a positive difference to your stays. Thank you once again for your trust in our hotel. We truly value you as a regular guest and look forward to welcoming you back to the Sofitel Frankfurt Opera very soon. If there is anything I may personally assist you with for a future stay, please feel free to contact me directly. Warm regards, Steffen Opitz General Manager

Customer review rating 1.5/5

Giulia A. M. Business - Confirmed reviews ALL

When I arrived they said they had upgraded me to a superior room. Indeed the room was big but SO NOISY, it felt like being in the middle of the road. I couldn’t sleep not even with earplugs.

Dear Ms. M., Thank you very much for taking the time to share your feedback with us. I am truly sorry to read about your experience, and I sincerely apologize that your stay did not meet the standard we aim to deliver. Although we were pleased to offer you an upgrade, it is clear that the assigned room was not suitable for a restful night. For any future visits, we will make sure to reserve a quieter room facing the courtyard for you. I will add this preference to your profile so it is taken into account automatically. I am also sorry that breakfast did not meet your expectations. Your comments on freshness and speed of service have been shared with our culinary team, and we are already working on improvements. I hope you will give us the opportunity to welcome you back so we can provide the more comfortable and enjoyable stay you deserve. Please feel free to contact me directly when planning your next visit. I would be pleased to personally look after your reservation. Warm regards, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 370 reviews 9.6/10 Location
  • 630 reviews 8.3/10 Room
  • 816 reviews 8.7/10 Service
  • 7 reviews 2.4/10 WiFi
  • 266 reviews 7.8/10 Breakfast
  • 229 reviews 8.2/10 Comfort
  • 202 reviews 9.1/10 Vibe
  • 178 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.