Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,613 reviews

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Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Room 1

Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,613 reviews

Customer review rating 4.5/5

Salim K. Friends - Confirmed reviews ALL

Dear Mr. K., Thank you very much for your wonderful review and for your loyalty as a Platinum member of ALL. It is truly rewarding to read that our team's hospitality, attention to detail and service made your stay such an enjoyable one. Your special recognition of Annika and Daniela is especially appreciated. I will personally share your kind words with them, who will be delighted to know they helped make your stay memorable. Thank you once again for your trust in Sofitel Frankfurt Opera. We look forward to welcoming you back very soon for another exceptional stay. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Maqsood A. Business - Confirmed reviews ALL

Dear Mr. A., thank you very much for your outstanding review and for your continued loyalty as a Diamond member of ALL. We are especially grateful for your kind recognition of the entire team. Knowing that every department contributed to your experience is the greatest compliment we could receive, and I will be delighted to share your feedback with all of our colleagues. I also appreciate you mentioning that you did not receive a welcome amenity. Please accept my sincere apologies for this oversight. We will review this internally to ensure your Diamond benefits are delivered consistently on your future visits. We look forward to welcoming you back to Sofitel Frankfurt Opera very soon. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Ergun M. Friends - Confirmed reviews ALL

Dear Ms. M., Thank you very much for your wonderful feedback and for choosing to stay with us again. It is especially rewarding to know that you noticed the improvement in our bar service and that Mehmet continues to be such an important part of your experience with us. I will personally share your kind words with both Mehmet and Erika. They will be delighted to know they made such a positive impression. We look forward to welcoming you back to Sofitel Frankfurt Opera again soon. Warm regards, Steffen Opitz General Manager

Customer review rating 0.5/5

Juergen P. Business - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Your credit card has been refund in the meanwhile. Sincerely, Annika Lea Sucker Front Office & Reservation Manager

Customer review rating 5.0/5

Jimmy H. Couples - Confirmed reviews ALL

Bonjour Mr. H., Thank you very much for your wonderful review and for your loyalty as an ALL Classic member. I am delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that you loved your room and started your day with a great breakfast. Your perfect scores across all areas are a wonderful recognition for our entire team. We truly appreciate your support and look forward to welcoming you back to Sofitel Frankfurt Opera on your next visit to Frankfurt. Warm regards, Steffen Opitz General Manager

Other web-users rate our hotel

  • 395 reviews 9.7/10 Location
  • 642 reviews 8.5/10 Room
  • 812 reviews 8.8/10 Service
  • 7 reviews 2.4/10 WiFi
  • 252 reviews 8.1/10 Breakfast
  • 230 reviews 8.2/10 Comfort
  • 216 reviews 9.4/10 Vibe
  • 125 reviews 7.5/10 Cleanliness

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