ibis Styles Karlsruhe Ettlingen

Customer review rating (ALL Rating) 4.7/5 1,015 reviews

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Karlsruher Str 13-15, 76275 ETTLINGEN, Germany

Description

Hotel extras

  • WIFI - included

  • Central location, 5 min. to center, Karlsruhe, Fair KA 6 km, access to A5

  • Parking garage, (chargeable)

  • Water, coffee and tea free of charge from 7 a.m. to 5:00 p.m.

  • Fitness room - incl. lounge & bar

Our accommodation(s)

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Hotel location

ibis Styles Karlsruhe Ettlingen

Karlsruher Str 13-15
76275 ETTLINGEN
Germany

GPS:48.94511, 8.40723

Telephone
Fax +49 7243 7251155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Do you know the Tannenzapfle? The rustic beer from the Black Forest even has cult status in Berlin. Of course, you can enjoy a Pils at our lounge bar with terrace, plus drinks and tarte flambees or pizzas. Daily until 11 PM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,015 reviews

TripAdvisor Rating  4.5/5  653 reviews

Terrible Customer Service

Customer review rating 1.5/5

Lorena L. Business - Confirmed reviews ALL

I opened the door to my room and saw a giant spider on the curtain. I have a phobia of spiders so I went to reception to ask for help in removing it. The receptionist on duty was very rude and impolite telling me that they could not help me as they were busy, I asked for a different room and was refused. Another guest helped me to remove the insect, later on I found 2 more spiders. Later that night the receptionist went to ask to check my room, however the problem was already solved without his help. Lack of empathy and customer service.

We have already apologised on Google and do not need to explain it hier again... we have understood ;) I would still like to apologise here for the inconvenience, but with additional explanations: Here is the statement of the reception team (2 receptionists and a duty manager): "Mrs L. came to the reception on 22.10. to check in. Mrs L. came again to the reception after about 1-2 hours and asked for a change of room, stating that there was a spider in the room. Unfortunately, a room change was not possible as the hotel was fully booked. At this point we were busy with 8 check-ins and 1 customer call. I asked Mrs L. to give me some time. Mrs L. did not want to wait. I then said that I could come to her in about 15 minutes after the check-ins, but this was not accepted. Then a young man (guest) came into the hall with a glass and a captured spider and said that the young woman's problem was solved. We were very happy about this spontaneous help, because he had noticed that Mrs L. was not patient. I went into the room anyway, because Mrs L. had told us that there were several spiders there. Mrs L. opened the door and told me that everything was fine and that all the spiders were gone. Mrs L. sat at the bar with us that night and the following days: "I gave her the tip that if she was afraid of spiders, she should leave the window open, as spiders prefer warmth, which she did. Our team is generally described as friendly and helpful, so I cannot understand your obstinacy after several apologies. Yours sincerely, Frédéric Chopin Managing Director.

Good stay

Customer review rating 4.5/5

Gerrit Couples - Confirmed reviews ALL

Good room, excellent breakfast (better than in many other IBIS hotels), parking on site, walking distance to city center.

We very much appreciate your comments regarding your stay with us :) THANKS! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Chopin

Well located to the town

Customer review rating 5.0/5

Karl D. Solo - Confirmed reviews ALL

Just what I required with close to town and good breakfast and good price

Thank you for your review! We're delighted to hear you enjoyed your stay. It's great to know that our breakfast and the location met your expectations. We hope to welcome you back soon for another enjoyable stay! Best regards, Frédéric Chopin

Comfortable stay

Customer review rating 5.0/5

Mama Families - Confirmed reviews ALL

We had a very comfortable stay. The breakfast was delicious and varied and I looked forward to it every morning.The staff was very pleasant to use and worked very hard.The receptionist was friendly and helpful.Thank you very much.I would like to stay again.

Thank you so much for your fantastic review :) We're delighted to hear that you enjoyed your stay at our hotel in Ettlingen. It's great to know that you found our hotel comfortable and had a good breakfast. We'll be sure to pass on your kind words to our team - they'll be delighted to hear that they made your stay special. We hope to have the pleasure of welcoming you again soon - Kind regards, Frédéric Chopin

Very comfortable stay

Customer review rating 4.5/5

B Business - Confirmed reviews ALL

I had a weeklong stay for work at this hotel and enjoyed my stay. The staff were friendly, the room was comfortable, and the breakfast was decent too. The only thing I was slightly bothered by was that the air con in the room kept increasing in set temperature during the day, so when I returned from work, it was always too hot in the room and I needed to cool it back down.

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Other web-users rate our hotel

  • 447 reviews 9/10 Location
  • 666 reviews 8.5/10 Room
  • 666 reviews 9.5/10 Service
  • 9 reviews 7.5/10 WiFi
  • 661 reviews 9.7/10 Breakfast
  • 263 reviews 9.6/10 Cleanliness
  • 120 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.