Novotel Karlsruhe City Hotel 4 stars

TripAdvisor rating 4.5/5 1,268 reviews
Novotel Karlsruhe City
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ideal location in the center of the city

  • Shopping, zoo, art and culture - all within walking distance

  • Late riser breakfast served until 1pm on Sundays and public holidays

  • Attractive family packages and family rooms

  • Well-lit rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
Business services
  • 14 meeting room(s)
  • Conventions hotel

Hotel location

Novotel Karlsruhe City

Festplatz 2
76137
karlsruhe
germany

Tel: +4972135260

Fax: (+49)721/3526100

Contact email

Check-in from 15h00

Check out up to 12h00

  • Schienenersatzbus 10 :   Ersatzbus 10 KONGRESSZENTRUM

  • TRAM 2 :   TRAM 2 KONGRESSZENTRUM

  • By plane

    STUTTGART AIRPORT At 78km / 48.47 miles

  • By train

    KARLSRUHE At 0.8km / 0.5 miles

GPS :49.003601, 8.401146

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Executive Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Executive Room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

MAJOLIKA

Type of cuisine: Regional

Enjoy the varied culinary delights at our restaurant and on the terrace in the summer. On Sundays and public holidays, our snack menu is available until 10pm, offering a delicious selection of dishes whether you are peckish or starving.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NEWSBAR

Photo non contractuelle / Strictly non binding

Our NEWSBAR serves refreshing long drinks, international cocktail creations and delicious snacks (until 10PM) in a modern atmosphere - the perfect place to work, relax or enjoy great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 264

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Karlsruhe City

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,257 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,268 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I'll be back.

Customer review rating 4.6/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Excellent.

Location, efficiency and no nonsense

Customer review rating 4.6/5

Soren K. Solo - 16/01/2020 Confirmed reviews ALL

Over the years I have stayed in this hotel many times and never had any reason to complain. The hotel is clearly managed and staffed by professionals. It is located between the city centre and the railway station within easy walking distance of both.

Dear Soren K., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Nice hotel, sadly only with a small gym

Customer review rating 4.6/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Everything was great. The only negative thing I could mention was the small gym. The only multi function machine was out of order and couldn't be used

Customer review rating 4.6/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

Pleasant stay. It would be really nice to have a bottle of water in the room

Bed too soft and room too warm

Customer review rating 4.6/5

Nicolas Couples - 05/01/2020 Confirmed reviews ALL

I guess we have been just unlucky: the combination of a room too warm (winter time -> no air conditioning) and a bed too soft had the consequence of a night without much sleep. There was also only 1 paper cup to make up a untasty instant coffee and no spoon to stir... The rest of the hotel is however modern and reception is welcoming.

Dear Nicolas R., Thank you for taking the time to tell us about your experience at the Novotel Karlsruhe City. I am very sorry that you did not sleep well; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Axel Hoffmann General Manager

Excellent hotel with comfortable rooms and very good breakfast

Customer review rating 4.6/5

Emily Families - 04/01/2020 Confirmed reviews ALL

The hotel was to our satisfaction, the reception staff were very friendly. The rooms are clean. Breakfast was excellent. Hotel definitely worth the price

Dear Emily C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Great hotel.. except for the pillows

Customer review rating 4.6/5

Alan Couples - 03/01/2020 Confirmed reviews ALL

Great hotel, service and room. However the bed had just two pillows for two people and they were very thin and uncomfortable. There were no extra pillows in the rooms and we felt it was too late (post midnight) to call reception for additional pillows.

Good hotel

Customer review rating 4.6/5

Stefan Families - 02/01/2020 Confirmed reviews ALL

I like this hotel, unfortunately the mattresses are too soft for me, which is the reason I usually avoid staying here. Other than that it would be great.

Perfect stay

Customer review rating 4.6/5

Jyk Business - 28/12/2019 Confirmed reviews ALL

All employee are friendly and supportive. This hotel is very close to Ettlinger Tor which is a biggest shopping mall in Karlsruhe so that I could reach everyday to get something I need. I'll come back again whenever I could stay in Karlsruhe.

Very pleased.

Customer review rating 4.6/5

Anonymous Business - 26/12/2019 Confirmed reviews ALL

Restaurant is great. Loved breakfast. Very functional hotel.

Dear Sebastian M., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Disappointed

Customer review rating 4.6/5

B Business - 20/12/2019 Confirmed reviews ALL

I arrived to the hotel and was informed a late checkout was granted to the guest staying in the room prior to me, and thus my room would not be available until 6pm. At 6pm, I was told "another 10 mins", and then again "another 5 mins" and then again "another 10 mins" before my room would be ready. This continued until my room was finally ready at nearly 7pm. Upon entering the room, there was a distinct odor, clearly from the previous guest. No consideration other than a free drink at the bar was made for this very disappointing circumstance. If the tables were turned and I stayed in the room until 7pm, the hotel would charge me. I believe I should be credited at least a night for this disappointing experience.

Dear Bernard N., Thank you for taking the time to tell us about your experience at the Novotel Karlsruhe City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will refund to you the amount for the first night. Could you be so kind to transfer to us your credit card details for the transaction. We wish you a happy new year! Sincerely, Axel Hoffmann Direktor

disappointed

Customer review rating 4.6/5

Caroline B. Business - 16/12/2019 Confirmed reviews ALL

I haven't stayed for some time in KArlsruhe Hotel due to pregnancy. I was disappointed with the bedroom, curtains were broken, bathroom was not very clean and I found a card in the light on spot . I was in room 116. I even did not have a welcome drink offered . Thanks

Dear Caroline B., I am sorry that your experience did not meet your expectations on this stay. Please allow me to express my sincerest apologies. We offer a welcome drink for the members of our loyality programm from the status silver. At present your have the classic status. We are looking forward to welcoming you again and hope we can convince you with our usual quality of service. Best Chrismas greetings and a happy new year! Sincerely, Axel Hoffmann General Manager

Pleasant stay

Customer review rating 4.6/5

Abdelhamid Business - 03/12/2019 Confirmed reviews ALL

Clean room Welcoming and generous staff remark: Water should be Free!

Customer review rating 4.6/5

Hsing-yi Business - 25/11/2019 Confirmed reviews ALL

Everything was good, besides the hot water was not very stable. It became too cold or too hot suddenly during the shower. The parking is also under construction so it needs to take another entrance. It needs to be communicated upfront.

Bad Ending to week-long stay

Customer review rating 4.6/5

R K. Business - 18/11/2019 Confirmed reviews ALL

The room was comfortable although cold at times. I was immediately sent a portable fan when i called to request for it. The stay throughout was nice and friendly esp with staff at the breakfast who even remembered my room number. However a bad experience on the last day at this hotel completely left a very bad impression. I had requested for a late check-out which was very rudely rejected. The staff at the priority check-in counter (2 ladies, one older and one middle-age) mentioned that i have to pay Euro 30 for late check-out till 3pm! This is the first i have heard of under Accor group of hotel esp when i used to be a Silver member previously,normally staying at Accor group of hotels 10-15 times / yr. I asked again if they can waive off the late check-out charge esp since i was a member as well (although just an ordinary member now). The lady remarked rudely that there is no specials for members and said then she can only give a 30min extension till 1230pm. Which i did not want as i needed till 130-2pm at least as i was having a business meeting and training in the morning at work. Both the staff were not apologetic on not being able to offer any better, but instead were rude. The management should look into this matter seriously.

A very nice stay in a beautiful and calmed city

Customer review rating 4.6/5

Anonymous Business - 14/11/2019 Confirmed reviews ALL

I really enjoy staying at Novotel because it offers incredibly nice bedrooms which are clean and tidy. An excellent breakfast service and offers all the facilities that you need when you are abroad. So the experience is always very nice.

Dear Andres S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Fantastic

Customer review rating 4.6/5

Craig Business - 14/11/2019 Confirmed reviews ALL

From reception to the room to the restaurant and bar. The service and environment were fantastic, people were friendly and I enjoyed my stay.

Dear Craig J., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager
Customer review rating 4.6/5

Thomas Business - 13/11/2019 Confirmed reviews ALL

very good

Sehr geehrter Herr Kühnel, vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Good

Customer review rating 4.6/5

Diana C. Business - 13/11/2019 Confirmed reviews ALL

Good hotel with excellent facilities, nice room, good breakfast.

Dear Diana C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Nice but hot room. Mostly friendly staff.

Customer review rating 4.6/5

Gavin K. Business - 11/11/2019 Confirmed reviews ALL

+ Check in was very good and prompt. + Room was nice size. - Room was too warm and A/C didn't work properly. - Bar man could have been a little friendlier. -/+ Breakfast was very good, but a little overpriced. Could have had more gluten/dairy free options.

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