Novotel Karlsruhe City Hotel 4 stars

The hotel was to our satisfaction, the reception staff were very friendly. The rooms are clean. Breakfast was excellent. Hotel definitely worth the price

Great hotel, service and room. However the bed had just two pillows for two people and they were very thin and uncomfortable. There were no extra pillows in the rooms and we felt it was too late (post midnight) to call reception for additional pillows.

I like this hotel, unfortunately the mattresses are too soft for me, which is the reason I usually avoid staying here. Other than that it would be great.

All employee are friendly and supportive. This hotel is very close to Ettlinger Tor which is a biggest shopping mall in Karlsruhe so that I could reach everyday to get something I need. I'll come back again whenever I could stay in Karlsruhe.

Restaurant is great. Loved breakfast. Very functional hotel.

I arrived to the hotel and was informed a late checkout was granted to the guest staying in the room prior to me, and thus my room would not be available until 6pm. At 6pm, I was told "another 10 mins", and then again "another 5 mins" and then again "another 10 mins" before my room would be ready. This continued until my room was finally ready at nearly 7pm. Upon entering the room, there was a distinct odor, clearly from the previous guest. No consideration other than a free drink at the bar was made for this very disappointing circumstance. If the tables were turned and I stayed in the room until 7pm, the hotel would charge me. I believe I should be credited at least a night for this disappointing experience.

I haven't stayed for some time in KArlsruhe Hotel due to pregnancy. I was disappointed with the bedroom, curtains were broken, bathroom was not very clean and I found a card in the light on spot . I was in room 116. I even did not have a welcome drink offered . Thanks

Clean room Welcoming and generous staff remark: Water should be Free!

Everything was good, besides the hot water was not very stable. It became too cold or too hot suddenly during the shower. The parking is also under construction so it needs to take another entrance. It needs to be communicated upfront.

The room was comfortable although cold at times. I was immediately sent a portable fan when i called to request for it. The stay throughout was nice and friendly esp with staff at the breakfast who even remembered my room number. However a bad experience on the last day at this hotel completely left a very bad impression. I had requested for a late check-out which was very rudely rejected. The staff at the priority check-in counter (2 ladies, one older and one middle-age) mentioned that i have to pay Euro 30 for late check-out till 3pm! This is the first i have heard of under Accor group of hotel esp when i used to be a Silver member previously,normally staying at Accor group of hotels 10-15 times / yr. I asked again if they can waive off the late check-out charge esp since i was a member as well (although just an ordinary member now). The lady remarked rudely that there is no specials for members and said then she can only give a 30min extension till 1230pm. Which i did not want as i needed till 130-2pm at least as i was having a business meeting and training in the morning at work. Both the staff were not apologetic on not being able to offer any better, but instead were rude. The management should look into this matter seriously.

I really enjoy staying at Novotel because it offers incredibly nice bedrooms which are clean and tidy. An excellent breakfast service and offers all the facilities that you need when you are abroad. So the experience is always very nice.

From reception to the room to the restaurant and bar. The service and environment were fantastic, people were friendly and I enjoyed my stay.

very good

Good hotel with excellent facilities, nice room, good breakfast.

+ Check in was very good and prompt. + Room was nice size. - Room was too warm and A/C didn't work properly. - Bar man could have been a little friendlier. -/+ Breakfast was very good, but a little overpriced. Could have had more gluten/dairy free options.