Novotel Karlsruhe City 4 stars

Customer review rating (ALL Rating) 4.6/5 504 reviews

Novotel Karlsruhe City - Image 1
Novotel Karlsruhe City - Image 2
Novotel Karlsruhe City - Image 3
Novotel Karlsruhe City - Image 4
Festplatz 2, 76137 KARLSRUHE, Germany

Description

Hotel extras

  • Optimal location in the center of the city

  • Spacious meeting area

  • Retail, Zoo, Art & Culture - All within walking distance

  • Attractive family packages and family rooms

  • Well-lit rooms

Our accommodation(s)

Hotel location

Novotel Karlsruhe City

Festplatz 2
76137 KARLSRUHE
Germany

GPS:49.003601, 8.401146

Telephone
Fax +49 721 3526100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAJOLIKA

Enjoy the varied culinary offer of our restaurant, in summer also on the terrace. A delicious selection of dishes to satisfy both big and small cravings is available to choose from.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  504 reviews

TripAdvisor Rating  4.5/5  1,346 reviews

Certificate of excellence 2023

Pleasant stay

Customer review rating 4.0/5

Travelfamiliy Families - Confirmed reviews ALL

Rooms spacious, modern. Good bed for pleasant and relaxed sleep

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

welcome was good - got extra nuts as restaurant was closed - thoughtful room clean and pleasant - very nice pillows not good - lumpy and too flat/only one shower accessories - great range much better than the old stuff breakfast good - but would prefer coffees on order rather than having to make myself for the ultimate luxury experience

Novotel Karlsruhe City policies for use of Spa are not customer friendly

TripAdvisor rating 3.0/5

k_rei2017 TripAdvisor review

Would have given it 5 stars as rooms are good and breakfast buffet is excellent and even has free minibar, but the dogmatic policies and lies with regards to use of the spa is making that underserved as a place to relax. I was feeling too ill to go into the office as planned so wanted to use the sauna to get rid of my cold. It was 12.00 and it was luke warm. In the reception I was told the system turned on automatically at 16.00 and therefore nothing he could do. I asked for the manager and was made to wait for an hour while he was in meetings. I phone med and explained yes it was automatic and it would also require approval from corporate HQ to change that policy. The policy was defended with the cost of electricity a.o. I offered to pay the €1 cost of the electricity required to heat if for an hour (costs are €0.07/kwh today), but this was rejected. I told the manager I would write this review in order for HQ to take notice. At 16.20 I cam back to enjoy the Sauna which by then should have been automatically started by twenty minutes before. It was still not on. I phone reception who said they would send someone to start it, they arrived after 15 minutes and unlocked a door to turn it on manually so clearly the story about it being automatic and therefore difficult to turn on at specific times was a blatant lie! At 16.40 I was told a technician had been called as the staff apparently had not managed to manually turn it on. During the day I also tried to work from my room - I paid extra for premium wifi, but it was as unreliable as the free wifi so had to move to the reception to get...reception. I was given a voucher for a different network to try, but 2 hours later they had still not managed to make their other network available for my laptop. They may claim to be 4 star, but the policies of the hotel are 1 star!

Good stay

Customer review rating 4.0/5

Cindy Business - Confirmed reviews ALL

Big rooms, good location, staffs were all very nice and friendly.

Great location and good rooms

Customer review rating 4.5/5

Martin Friends - Confirmed reviews ALL

Hotel is very convenient for downtown and well connected by trams. Rooms are very well designed and clean. Staff are friendly.

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Other web-users rate our hotel

  • 270 reviews 9.5/10 Location
  • 466 reviews 8.5/10 Room
  • 326 reviews 9/10 Service
  • 13 reviews 5.8/10 WiFi
  • 264 reviews 9.2/10 Breakfast
  • 158 reviews 9.6/10 Vibe
  • 123 reviews 8.1/10 Cleanliness
  • 74 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.