Novotel Karlsruhe City 4 stars

Customer review rating (ALL Rating) 4.5/5 456 reviews

Festplatz 2, 76137 KARLSRUHE, Germany

Hotel extras

  • Optimal location in the center of the city

  • Spacious meeting area

  • Retail, Zoo, Art & Culture - All within walking distance

  • Attractive family packages and family rooms

  • Well-lit rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Revive, relax, unwind - enjoy our spacious rooms after a testing day. Ideal for business & private getaways: The AC ensures pleasant temperatures, floor-to-ceiling windows give plenty of daylight.

Hotel location

Novotel Karlsruhe City

Festplatz 2
76137 KARLSRUHE
Germany

GPS:49.003601, 8.401146

Telephone +49 721 35260

Fax +49 721 3526100

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MAJOLIKA

Enjoy the varied culinary offer of our restaurant, in summer also on the terrace. A delicious selection of dishes to satisfy both big and small cravings is available to choose from.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  456 reviews

TripAdvisor Rating  4.5/5  1,335 reviews

Customer review rating 2.0/5

Hong Z. Business - Confirmed reviews ALL

The reception was not very friendly - Seems a bit impatient while processing check-in. The room was not well warmed, even though increased the room temperature but it didn't seem to work. My room was near the street and it was loud during the night as I can still hear the traffic.

Dear Hong Z., Thank you for taking the time to tell us about your experience at the Novotel Karlsruhe City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabian Fitterer Operations Manager

business trip

Customer review rating 5.0/5

Markus Business - Confirmed reviews ALL

very nice

Dear Markus G., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabian Fitterer Operations Manager

Heating broken, Sauna closed

Customer review rating 1.5/5

Benno Solo - Confirmed reviews ALL

Stayed one night. I wanted to go to the sauna in the evening, but it closed. Also, the heating in the room was broken, resulting in a room temperature of 15°C.

Dear Benno S., Thank you for taking the time to tell us about your experience at the Novotel Karlsruhe City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabian Fitterer Operations Manager

Great Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The location is very convenient and the services, breakfast and bar were well run (even with construction ongoing).

Fantastic

Customer review rating 5.0/5

Jeff Business - Confirmed reviews ALL

We've been coming to Karlsruhe for 10+ years staying each time at the Novotel. It's fantastic. Very easy to get to from the main train station (HBf) and very convenient to the public transport network. The rooms have just been renovated and they're even nicer than they were previously. We speak very little German, but it's never a problem because the staff speak fluent English. Everyone is kind and accommodating.

Dear Jeffrey C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabian Fitterer Operations Manager

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Other web-users rate our hotel

  • 272 reviews 9/10 Location
  • 462 reviews 8.2/10 Room
  • 333 reviews 8.9/10 Service
  • 6 reviews 7/10 WiFi
  • 266 reviews 8.8/10 Breakfast
  • 208 reviews 5.8/10 Comfort
  • 123 reviews 8.2/10 Cleanliness
  • 89 reviews 3.7/10 Value

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